Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,706 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 272,706 reviews

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The image on your website compared to what I received were a world a part. I paid £40 + delivery for something you could buy from a supermarket for £10. The personalised note was also soggy. I can’t express how disappointed I was. Thankfully my wife laughed when she saw them as they looked so pitiful. I feel I’ve been taken advantage of by false advertising and scam pricing. Won’t be using again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that the flowers you received did not match what you expected, especially given the price point. It's disheartening to learn that both the arrangement and the personalized note did not meet our usual standards. Your feedback will certainly help us improve. Best wishes, Rosie

Posted 1 month ago

“My daughter purchased the large ‘Orion’ bouquet and it certainly wasn’t worthy of the cost she paid. The flowers didn’t even last for 5 days, looked like they had multiple substitutions and would not appear to have the extra flowers to constitute a ‘large’ bouquet.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the Orion bouquet did not meet your expectations and that the flowers didn't last as long as they should have. We aim to provide beautiful arrangements that bring joy, and it's disappointing to learn that we fell short in this instance. If you could please send us some photos of the bouquet along with your order details to enquiries@prestigeflowers.co.uk, we'll gladly investigate the matter further. Best regards, Rosie

Posted 1 month ago

“Thought I'd use this company for a Mother's Day gift as I thought it would be more special than buying from a supermarket. The bouquet was so poor, nothing like the picture and at a price of £50 was worse than if I'd spent £10 at Tesco. The flowers didn't open and died less than two days later. Had a personal emergency where my wife was in hospital and communicated with the company on day four of delivery when I was able to. Was told that they couldn't refund/re send the bouquet as they have a company policy of quality issues being made known within three days. Customer service have no empathy for the customer and blatantly showed how little they care. Offered a £10 voucher off next order but anyone can get that by downloading the app so shows the level of their care. Would never use this company again and would highly recommend that no one uses them so they can go out of business as quickly as 9 flowers are. Avoid at all costs.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience with us, and I'm truly sorry to hear that your Mother's Day gift fell short of expectations. We aim to provide beautiful arrangements, and it's disappointing to learn that we did not deliver on that promise for you. I'm also sorry to hear about your personal situation, and I understand how frustrating this must be for you. While we do have specific policies in place for quality issues, your feedback highlights the need for empathy in our customer service, and I appreciate you bringing this to our attention. I have reached out via email. Best regards, Ellie

Posted 1 month ago

“I have just read so.e reviews and I am shocked to even think they would pack flowers/bouquets in a damaged or broken box because they do not. It's been damaged on delivery.”

Helpful Report

Posted 1 month ago

Hello! Thank you for your review and for your feedback! Your concern is important to us, and we strive to ensure that all our flowers arrive in perfect condition. If you have any further feedback or questions, please don't hesitate to reach out. Best wishes, Rosie

Posted 1 month ago

“Shocking. I wish, I would have looked on here, before putting my order through! Ordered flowers on Tues and paid extra for a Thurs delivery (For a work colleagues retirement). It's now past 3pm on the Friday, with still no sign of any delivery. Whilst trying to raise this with them I'm getting the same copied and pasted messages back which makes me think I'm just talking to AI. Even though, I've asked a couple of times, there's been no hint of any sort of compensation. Awful experience all round and I will never use this company again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your recent experience. We completely understand how important it was for your order to arrive on time, especially for such a meaningful occasion. It’s disappointing to hear that we fell short, both in delivery and in the support you received while trying to resolve the issue. We’re also sorry if our responses felt impersonal — that’s never our intention. We always aim to provide genuine, helpful assistance, and we’ll be reviewing this to ensure better support in the future. Once again, we sincerely apologise for the inconvenience caused. Warm regards, Rosie

Posted 1 month ago

“So disappointed. I ordered a bouquet for a friend and upgraded to the large bouquet. The bouquet delivered looks nothing like what I ordered. Prestige Flowers response is for me to follow the flower care guide! I will not be buying flowers from here again and would not recommend anyone else does. Feel free to look at their Facebook page for hundreds more unhappy customers.”

Helpful Report

Posted 1 month ago

Hello Tia, Thank you for your feedback. I’m truly sorry to hear that the bouquet you received did not match your expectations and the upgrade you made did not seem to reflect in the arrangement. We always want our customers to feel satisfied with their orders and it's disappointing to learn we've missed the mark in your case. We appreciate your input, and it will be used to help us enhance our services. Best regards, Rosie

Posted 1 month ago

“Does not match the photo expected the same number of flowers, considering I chose large for the quantity, maybe large is for the length of the stem.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I’m sorry to hear that the bouquet you received didn't match the photo and that the quantity wasn't what you expected. We always aim to provide arrangements that bring joy, so it's disappointing to learn that we fell short in your case. If not done already, could you please send us some images of the bouquet to our customer service team at enquiries@prestigeflowers.co.uk with your order number in the subject line? Best wishes, Rosie

Posted 1 month ago

“Beautiful”

Helpful Report

Posted 1 month ago

Hello! Thank you for your lovely 4-star review! We're delighted to hear that you found our flowers beautiful. Your appreciation means a lot to us, and we hope to continue providing you with great experiences in the future. Best wishes, Rosie

Posted 1 month ago

“Avoid. Minimal life on flowers that look a million miles from the order. No refunds. No happy recipients. No. Just. No.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience with us. I'm truly sorry to hear that the flowers did not meet your expectations and that you received a product that felt far from what you ordered. We understand how disappointing it can be when gifts don’t deliver the joy we intend. While we strive to ensure customer satisfaction, I regret that we couldn't meet your needs this time. Your feedback is pivotal in helping us improve our service, and we appreciate you bringing your concerns to our attention. Best regards, Rosie

Posted 1 month ago

“Extremely disappointed with the bouquet, luckily I asked for a medium size instead of standard (ii would have been better at a petrol station) I measured the vase top as being 5” and in that was four geberas ,three large carnations and a stem of small orange Lilly heads of 4 and a small amount of filler.Not at all happy,fair enough if I had just left it as standard but to add an extra £5.00 was an insult.I used a £7.50 loyalty voucher,in fairness this was all it was worth,not nearly £30 as I paid.Won’t buy again from here,thankyou 😤”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave your feedback. I’m truly sorry to hear that your bouquet didn't meet your expectations, especially after selecting the medium size. We always strive to provide quality products and value for our customers, and your comments will be taken into consideration as we aim to improve our offerings. Best wishes, Rosie

Posted 1 month ago

“Dissapointed. Flowers were late even though I paid for express, they were over priced for the rubbish that arrived. So wilted and absolutely nothing like the photo. I wasn't expecting identical but something vaguely like the photo would have been nice. It was a mothers day suprise as I live too far from my mother and it would have been better to not send anything at all, I was so embarrassed.”

Helpful Report

Posted 1 month ago

Hello Layan, Thank you for your feedback. I’m genuinely sorry to hear about the issues you faced with your order. It’s always our aim to provide beautiful flowers that match our images, and it’s disappointing to learn that we fell short this time. I have checked the tracking on your order and can see that delivery was attempted on the 30th, but there was no answer. If you have any photos within 3 days of delivery, please could you send them to enquiries@pretsigeflowers.co.uk with your order number and 'REVIEW' in the subject line so we can look into this for you. Best wishes, Rosie

Posted 1 month ago

“Really disappointed with the 2 orders of flowers. They were nothing like the bunch advertised in the photo and at a cost of over £30 I'm really not happy. I won't be ordering again”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience. I’m really sorry to hear that the flowers you received did not match what was advertised. It’s disappointing to know that we didn’t meet your expectations, especially considering the investment you made. We appreciate your feedback as it plays a vital role in helping us improve our services. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 month ago

“The selected delivery date was not met- instead it was 5 days late. The flowers were in poor condition. £5 compensation offered for over £30 worth of goods.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your delivery was delayed and that the flowers did not meet your expectations. We strive to provide the highest quality service and products, and it's disappointing to know we fell short in this instance. Your concerns about the compensation also matter to us, and we take such feedback seriously. I have reached out via email. Best wishes, Ellie

Posted 1 month ago

“I didn't understand or indeed like that my total payment jumped an extra £5.00. After chechecking everything with my order. The total increased on pressing my confirm order? Please explain”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I’m sorry to hear about the unexpected increase in your total payment during the checkout process. I understand how frustrating this can be, especially when you're carefully reviewing your order. There could be various reasons for this change, such as the delivery charge or the size selected during checkout. I would encourage you to reach out to our customer service team, who can provide clarity on this matter and ensure that your experience is a positive one moving forward. Thank you again for bringing this to our attention. Best wishes, Ellie

Posted 1 month ago

“Terrible service. Flowers drooped on arrival, didn't recover and completely died very quickly. Following several emails and photos, I'm disappointed to say they're just advising information on how to look after them!! No apology or replacement.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm truly sorry to hear about your experience with the flowers not meeting your expectations. It can be incredibly disappointing to receive a gift that doesn't bring joy, especially when care was taken in selecting it. Please know that your comments will be shared with our team to help improve our service moving forward. I can see that our team are awaiting your reply to assist further with this. Warm wishes, Rosie

Posted 1 month ago

“Flowers arrived for my daughter's 18th birthday late in the afternoon and were dying the following day - . Trying to get a replacement bouquet was a real hassle and ruined any pleasure she had in receiving them. Would not use again!”

Helpful Report

Posted 1 month ago

Hello, I’m truly sorry to hear about your recent experience. We understand how special your daughter’s 18th birthday is, and it’s deeply disappointing to hear that the flowers did not arrive in the condition or timeframe expected. We always aim to deliver fresh, beautiful arrangements and provide a smooth customer experience, so I’m very sorry we fell short in this instance. Your feedback has been passed to our team to ensure this is addressed and improvements are made. Warm regards, Rosie

Posted 1 month ago

“I think you should know that my order of flowers did not arrive on the requested day, but rather a day late. Fortunately, the flowers still appear to be in good order but the date was wrong. I think it would be in order for you to admit that the flowers come by post and are thus dependent on the vagaries of Royal Mail.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We're sorry to hear that your flowers did not arrive on the requested day, and we understand how important timely delivery can be. While we strive to ensure all orders arrive on schedule, sometimes external factors like postal services can affect this. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. We’re glad to hear that the flowers are still in good condition. Your feedback is valuable to us, and we will continue to work on improving our delivery reliability. Best regards, Katie

Posted 1 month ago

“Very easy, lots to offer and great service!”

Helpful Report

Posted 1 month ago

Hello Allison! Thank you for your wonderful 5-star review! We're thrilled to hear that you found our service easy and enjoyed our wide range of offerings. Best wishes, Rosie

Posted 1 month ago

“Easy to use website. High quality pictures of the flowers on sale. Wide variety of flowers to choose from. Wide range of extras which should suit everybody's individual needs”

Helpful Report

Posted 1 month ago

Hello! Thank you so much for your amazing 5-star review! We're thrilled to know you found our website easy to navigate and enjoyed our high-quality flower selections along with the variety of extras. Best wishes, Rosie

Posted 1 month ago

“To say I am disappointed with the flowers I received from my 2 children for Mother's day is an understatement. The majority of the pink stargazer lilies have never bloomed and just have a crispy, withered look about them. My children saved their pocket money to buy me these (dad placed the order on their behalf) so it is them I also feel sorry for and I have have said next time to go to a supermarket and buy me a bunch for a fraction of the price and in much better condition!! The white lilies are ok but the picture on the internet is NOTHING like what I got delivered and certainly not worth the £35.49 for the flowers and £5.99 delivery a total of £41.48 paid by my children.”

Helpful Report

Posted 1 month ago

Hello Amanda, I’m truly sorry to hear about your disappointment with the flowers received for Mother’s Day. It’s understandable how upsetting it must be for both you and your children, especially given the effort they put into choosing a meaningful gift for you. We strive to provide blooms that are fresh and beautiful, and I regret that we fell short in this instance. Your feedback is invaluable, and we will certainly take it into account to ensure we improve our quality and service moving forward. I have reached out via email. Best regards, Ellie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 272,706 reviews