Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,738 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,738 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible product. Flowers that are delivered do not reflect what is advertised. Abysmal customer service. Ordered these for a birthday gift on Monday 1st to be delivered Thursday 4th, came the day after the persons birthday. Box was damaged and flowers also and stems where very sparse. The customer service team and florist manager seem to think the attached picture of the end product reflects what they advertised. I would not use these people. These flowers cost £37.00 including delivery”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that your order did not meet your expectations, particularly regarding the timing and quality of delivery. We strive to provide a product that brings joy, and I apologise for any disappointment this may have caused. A member of our review team has reached out via email. Warm regards, Katie

Posted 3 months ago

“Received these flowers from friends which was a lovely thought but so disappointed with the flowers . By day 3 they looked dead . All 3 roses had dropped as well as other flowers and were brown . Feel bad my friends spent their money on them .”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your thoughts. I'm really sorry to hear that the flowers you received did not last as expected. We aim for our arrangements to bring joy, and I completely understand how disappointing this can be for both you and your friends. A member of our review team has reached out via email to assist further. Best wishes, Katie

Posted 3 months ago

“Easy to place an order and wide variety to choose!”

Helpful Report

Posted 3 months ago

Hello there, Thank you for your amazing 5-star review! We're thrilled to hear that you found it easy to place your order and enjoyed our wide variety of flowers. Warm regards, Prestige Flowers

Posted 3 months ago

“Don't use this company in the picture on the website theflowers look lovely a nice big bouquet but what turned up i could of got from a petrol station for £8 and I paid £45 with delivery. I even paid extra for a large bouquet I was very disappointed. I contacted them and after sending pictures of the flowers to them they said that I had been sent the right bouquet. I won't be using them again and would advise anybody else not to.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the bouquet you received did not match your expectations, and I can understand how disappointing that must be. We aim to provide high-quality arrangements, and I apologise that we fell short this time. Your feedback is invaluable to us, and we’ll take it into consideration for future improvements. Kind regards, Tom

Posted 3 months ago

“I received a bouquet of flowers for my birthday from my grandsons. The flowers are beautiful, thank you prestige flowers, i would have given 5 stars, unfortunately despite paying for delivery on my birthday they arrived a day later”

Helpful Report

Posted 3 months ago

Hello, Thank you for your lovely 4-star review! We're so pleased to hear that you enjoyed the beautiful bouquet from your grandsons. We sincerely apologise for the delivery issue on your special day and appreciate your understanding. Your feedback helps us improve and ensure timely delivery in the future. Warm wishes, Prestige Flowers

Posted 3 months ago

“Ordered flowers for friends experiencing a bereavement. That was Thursday with next day delivery. Saturday, 48 hours later, they have still not arrived. No reply to my ‘live chat messages’, emails or calls since Friday. Zero customer service, zero interest once they have your money. Avoid.”

Helpful Report

Posted 3 months ago

Hello Scott, Thank you for bringing this to our attention. I’m sincerely sorry to hear that your order was not delivered as expected and that you’ve had trouble contacting our customer service team. We strive to provide timely deliveries and effective support, and I apologise for any frustration this has caused you. I can see that our customer service team is awaiting your reply. Please know that your feedback is important to us, and we are continuously working to improve our services. Warm regards, Tom

Posted 3 months ago

“If you’re in Scotland not worth ordering for a specific day. Not said up front but rolled out as an excuse for late delivery is this: deliveries to certain areas, like Scotland, Northern Ireland, and other remote regions, sometimes take a little longer than usual, as explained in our terms and conditions’. So… only deliver on time in England and Wales?”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your concerns with us. I understand how frustrating it can be when deliveries do not meet expectations. We do our utmost to communicate delivery timelines in our terms and conditions, and I sincerely apologise if this was not made clear at the time of your order. Your feedback is invaluable to us, and we strive to improve our services for all our customers. Warm regards, Tom

Posted 3 months ago

“I ordered a bunch of flowers for my wife for our wedding anniversary. To say I am disappointed is an understatement. I could have bought better flowers at Tesco for a 5th of the price or even from a garage forecourt. Absolute rip off for £36. Will not be using this company again. Absolutely embarrassing.”

Helpful Report

Posted 3 months ago

Hello Steve, Thank you for your feedback. I’m really sorry to hear that your experience with our flowers was not what you expected for such a special occasion. We aim to deliver beautiful arrangements that truly impress, so it’s disappointing to know we missed the mark this time. If you haven't already, please could you reach out to enquiries@prestigeflwoers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 3 months ago

“Honestly the worst flowers I have ever seen I payed £60 and I would say £15 flowers from tesco are a lot better look at the pictures”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback with us. I'm really sorry to hear that our flowers didn't meet your expectations and that you feel they did not reflect the quality you hoped for. It's always our aim to provide beautiful arrangements, so it's disheartening to know we fell short in your case. We appreciate your comments and will certainly use them to improve our offerings. Warm regards, Tom

Posted 3 months ago

“Ordered a "large" bouquet, arrived on time, however I was very underwhelmed with the arrangement. Looking at it, I thought I was sent the small or medium option in error. Contacted them and was told that "we can confirm that the bouquet you received is of good quality and matches the size you ordered. Please note that some flowers are deliberately sent in bud form to ensure they stay fresh and last longer, we absolutely understand that fresh flowers can sometimes appear slightly different on arrival, especially before they've had time to fully open and bloom." All of the flowers were already in bloom apart from the lilys so they are not going to change much. I have now given up on buying online flowers.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your bouquet didn’t meet your expectations. We always want our customers to feel delighted when receiving their flowers, so it’s disappointing to know that you felt underwhelmed. While we do sometimes send flowers in bud form to ensure freshness and longevity, we understand from your comments that most of your bouquet had already bloomed and didn’t give the fuller effect you were hoping for. We completely understand your frustration and regret that your experience has left you feeling discouraged about ordering flowers online. Your feedback is very important to us and has been shared with our floristry team so we can review how we present and communicate the sizing and arrangement of our bouquets. Warm regards, Tom

Posted 3 months ago

“What a disappointment! Upgraded to the medium bouquet and received 9 limp flowers for £35. After sending photos and them being reviewed by prestige apparently that is perfectly ok.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your disappointment with the bouquet you received. I understand how frustrating it must be to feel let down after upgrading your bouquet. Your comments are important to us, and we will use them to improve our services. Warm regards, Tom

Posted 3 months ago

“First time I purchised Flowers on line. Really easy. Thank you”

Helpful Report

Posted 3 months ago

Hello Linda, Thank you for your wonderful 4-star review! We're so glad to hear that your first experience ordering flowers online was easy and straightforward. We appreciate your feedback and look forward to serving you again in the future! Warm regards, Prestige Flowers

Posted 3 months ago

“My flowers, arrived by fedex 3 days late in france, apparently only half the address was on there, ( how that happened i don't know, as i put the full address) there was a telephone number which could have been used to call my son straight away, (if as they said no complere address) by the time they called the cream flowers were brown. It was for their 1st wedding anniversary, very dissappointing.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the delays and issues with the delivery of your flowers, especially for such a special occasion as your son's anniversary. It’s disappointing to learn that the order did not reflect the high standards we strive to maintain. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Warm regards, Tom

Posted 3 months ago

“I will try to shorten this to relevant points I received the Da Vinci bouquet as a gift from my daughter.i was thrilled, they were on time well packaged and breathtaking!! They gave me such a lift. After 6/7 days however they were gone -dead despite me following the instructions to the letter. I emailed customer services explaining my disappointment Georgia replied apparently there is a three day window in which to complain she told me!! I replied I would have had to have a crystal ball to know they were going to die. She apologized for the inconvenience and offered a ,£10 voucher. Totally inadequate - a replacement bouquet or full refund at least. I later found my daughter had purchased the premier delivery package hoping to use your services again. My daughter also emailed you only to be met by the same intransegence So disappointed”

Helpful Report

Posted 3 months ago

Hello Pauline, Thank you for sharing your experience, and I’m truly sorry to hear about your disappointment with the bouquet’s longevity. We aim to provide high-quality products that bring joy, and it’s disheartening to know that we fell short in this instance. I understand your frustration regarding the customer service response and the timeline for complaints. We strive to offer the best possible solutions, and your feedback will help us address these concerns moving forward. Warm regards, Rosie

Posted 3 months ago

“Great possibiliy to send flowers from us in Germany to our loved ones in England! Always a big surprise for them.”

Helpful Report

Posted 3 months ago

Hello Susanne, Thank you for your fantastic 5-star review! We're delighted to hear that our service has allowed you to surprise your loved ones in England from Germany. Best wishes, Prestige Flowers

Posted 3 months ago

“Giving this company one star only because there isn't a zero star option! Ordered what I thought would be a beautiful bouquet. Paid £45 including postage. What arrived looked like something that had been put together from leftovers. Nothing like the picture on the website. Fobbed off and told I got what I paid for upon contacting customer support. Total rip off. Buyer beware!!!!!”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your experience. We're truly sorry to hear that the bouquet did not meet your expectations and that it caused you disappointment during such a difficult time. It's our mission to provide beautiful arrangements that bring comfort, and we regret that we fell short. We also apologise for the lack of assistance from our customer service team, as this is certainly not the experience we strive to deliver. Your feedback is invaluable, and we will use it to make necessary improvements moving forward. If you would like to discuss this further, please reach out to us directly and include 'Review' in the subject line to ensure this is passed to the correct team. Warm wishes, Katie

Posted 3 months ago

“Prestige Flowers have an easy site to follow, first choosing the colours, type of flowers, the size of the bouquet that you would like to send and even next day delivery from late the evening before. Also you can add that 'little something extra' with a touch of a button. The flowers have always arrived on time and the receivers are always very happy letting me know how lovely the bouquets are. Prestige Flowers are excellant”

Helpful Report

Posted 3 months ago

Hello Lyn, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our site easy to use and that the flowers consistently arrive on time, bringing joy to the recipients. Your kind words motivate us to keep providing excellent service! Warm regards, Prestige Flowers

Posted 3 months ago

“I so wish id read the reviews before purchase. I was very disappointed and embarrassed with the bouquet that was delivered to my friend. It was not a true likeness of what she should of received, i have seen nicer arrangements in my local garage. I will say though, they did arrive on time and Natasha at customer service was very polite and professional. I have been offered a small site credit, which would be great if i had any intentions of using them again, it would have been better as a refund to my account. After reading the reviews, My experience was definitely not the first. Perhaps going forward you can state the average stems for each bouquet, so you have an idea what your getting. Or change the site photographs to reflect exactly what you will get.”

Helpful Report

Posted 3 months ago

Hello Lorna, Thank you for sharing your experience with us. We are very sorry to learn that the bouquet did not meet your expectations and that it caused you embarrassment. It’s our aim to create arrangements that bring joy and delight, and we regret that we fell short in your case. We appreciate your feedback on the bouquet representation and will certainly consider it as we work to enhance our services. While we're glad to hear that Natasha provided you with polite and professional support, we understand that a refund would have been more satisfactory for you. I have reached out via email. Best wishes, Ellie

Posted 3 months ago

“The flowers that arrived looked nothing like the one I placed the order for & some look worse for ware. The price ok, but they kept wanting you to up grade your order & delivery was on top. The delivery was on time this is by Royal Mail though.”

Helpful Report

Posted 3 months ago

Hello Melissa, Thank you for your feedback. We're truly sorry to hear that the flowers you received did not match your expectations. It’s our goal to provide quality products that delight our customers, and we appreciate you highlighting the issues you faced. Your comments regarding the upgrade offers and delivery fees are valuable to us, and we will take them into account moving forward. A member of our review team has reached out via email. Warm regards, Tom

Posted 3 months ago

“Lovely flowers and gifts Delivered on time Very happy recipient!”

Helpful Report

Posted 3 months ago

Hello, Thank you for your amazing 5-star review! We're so pleased to hear that the flowers and gifts were lovely and that they arrived on time. It's wonderful to know the recipient was happy! Best wishes, Prestige Flowers

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 273,738 reviews