Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,706 Reviews

86 %

of reviewers recommend Prestige Flowers

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4.4

Based on 272,706 reviews

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY!! They misrepresent what they are selling and I am embarrassed that my mother received a bunch of flowers that cost £41 (inc delivery) that I could have bought in a supermarket for less than £10. I was actually shocked when she sent me photos and complained straight away and said ‘there was a slight quality issue’ and I was offered a £5 credit to which I responded that I wouldn’t order from them again. They offered to send a replacement bunch which arrived today as was the same as before. I have just emailed again and am contacting trading standards as they should not be allowed to continue scamming customers. We send flowers to loved ones at difficult times along with times to celebrate and I am embarrassed that this bouquet appeared to represent my appreciation of someone that had been through so much and this company unashamedly think it’s acceptable to mis-sell their products.”

Helpful Report

Posted 1 month ago

Hello Emma, Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience did not meet expectations, especially given the thoughtful nature of your gift and the importance behind it. We completely understand how disappointing it must have been to feel that the bouquet did not reflect the value or quality you had hoped for. It’s never our intention to mislead, and we work hard to ensure our arrangements match the images shown on our website. Please note that the product image displayed online is of the medium-sized bouquet, as outlined in the description. The standard size you selected contains fewer stems, which may account for the difference in appearance. We're also sorry to hear that the replacement bouquet didn’t improve your experience, and we regret that our initial goodwill gesture fell short of making things right for you. Your feedback has been passed along to our quality control and customer service teams for further review, and we take your concerns seriously. Warm regards, Tom

Posted 1 month ago

“Satisfied and Displeased The bouquet were delivered on time and were really nice. But they were damaged during packaging or transportation.”

Helpful Report

Posted 1 month ago

Hello! Thank you for your review. We’re pleased to hear that the bouquet arrived on time and that you found them lovely. However, we’re truly sorry to learn that they were damaged during packaging or transportation. Your feedback is invaluable to us, and we’ll work hard to address this issue to ensure a better experience in the future. If possible, please could you send us some images of the damage to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would like to look into this for you. Best wishes, Rosie

Posted 1 month ago

“Excellent service. Arrived next day exactly as described and pictured. I was a bit worried as I had placed my order BEFORE reading the reviews which were less than favourable so when I received the picture of my sister in law with the flowers she received, I was very relived and pleasantly surprised as they were better than I expected. My sister in law is currently having chemotherapy for breast cancer and my wife (her sister) wanted to brighten up her day in time for Easter. I ordered a small bunch of Tulips (her favourites), a box of mini Easter eggs and a written card to be delivered the following day (today, April 15th) and she recieved them on that day at around 4pm. Royal Mail kept me updated with tracking information and informed me when they had been delivered so hats off to them also. Couldn't be happier and I will use Prestige Flowers again. Thank you guys. Happy customer and even more happy recipient here!”

Helpful Report

Posted 1 month ago

Hello Ron, Thank you so much for taking the time to leave such a heartfelt and detailed review. We're thrilled to hear that both you and your sister-in-law were pleased with the flowers and gifts, especially during such an important time. It means a lot to us that we were able to help bring a bit of brightness to her day. It's wonderful to know everything arrived on time, exactly as expected, and that Royal Mail kept you well informed throughout. Thank you again for trusting us with such a meaningful gesture. Best wishes, Katie

Posted 1 month ago

“Extremely disappointed and embarrassed by the flowers sent for a birthday gift 6 white roses and two pink Lillie’s plus foliage at a cost of £38, I know I could have bought better from any supermarket, looked nothing like the picture. I was offered a £15 credit of my next purchase but wouldn’t want to be embarrassed by sending to anyone again. I feel I have been totally ripped off.”

Helpful Report

Posted 1 month ago

Hello Mrs Seager, Thank you for taking the time to leave a review. We're very sorry to hear that you were disappointed with your recent order and felt it didn’t reflect the image shown online. After reviewing the photo you provided, we can confirm that the correct number of stems was included. Please note that some of the flowers are sent in bud form to help ensure they arrive as fresh as possible and last longer once displayed. We understand that this may not have met your expectations, and we’re sorry the credit offered wasn’t satisfactory. Your feedback has been shared with our team, as we're always working to improve both our products and the overall customer experience. Best wishes, Katie

Posted 1 month ago

“Thank you so much for your great efficient service, my friend was delighted with her flowers 💐 😊 5star”

Helpful Report

Posted 1 month ago

Hello Muriel! Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that your friend loved her flowers and that you had a great experience with our service. Best wishes, Rosie

Posted 1 month ago

“Please do not use this company they are a rip off, I paid for a £40 bouquet to be delivered to my mum, Pink sunshine should have been all pink flowers a large bouquet they come with mostly green foliage and a few flowers which were white. I I tried for a refund but all they want to do is give me a £10 voucher. It is despicable and disgraceful and unacceptable. They are just a con. Please do not use this service if you want some decent lovely flowers. They cannot refund me because you need to answer back with 3 days but unfortunately I was in hospital having an operation.”

Helpful Report

Posted 1 month ago

Hello Lisa, Thank you for reaching out and sharing your concerns with us. We’re genuinely sorry to hear that your experience did not meet your expectations. It’s always our goal to deliver beautiful arrangements that bring joy, and it’s clear we fell short this time. We understand your frustration regarding the bouquet received and the refund process. We will relay this to the team. Best wishes, Rosie

Posted 1 month ago

“Prompt and the flowers are always lovely !”

Helpful Report

Posted 1 month ago

Hello Zelda! Thank you for your lovely 5-star review! We’re thrilled to hear that you found our flowers beautiful and that our prompt service met your expectations. Best wishes, Rosie

Posted 1 month ago

“Fantastic website with lots to choose from. Easy to nativate around. Delivery very quick also.”

Helpful Report

Posted 1 month ago

Hello Jill! Thank you for your wonderful 5-star review! We’re so glad to hear that you found our website easy to navigate and that your delivery was quick. Best wishes, Rosie

Posted 1 month ago

“Very professional site. Easy to use and fast delivery. Would recommend to anyone”

Helpful Report

Posted 1 month ago

Hello Cathy! Thank you for your fantastic 5-star review! We’re delighted to hear that you found our site easy to use and that your order arrived promptly. Best wishes, Rosie

Posted 1 month ago

“Yesterday was my wedding anniversary, and this morning I am stuck in waiting for delivery thanks to the Royal Mail changing the delivery time to when we were out having dinner. Useless!! Won't do this again - once bitten, twice shy.”

Helpful Report

Posted 1 month ago

Hello Rob, Thank you for your feedback. I'm really sorry to hear that the delivery timing caused an inconvenience on your wedding anniversary. It’s always disappointing when things don't go as planned, especially on such a special occasion. We are unable to provide our customers with specific delivery times, as we use a third-party courier company. They organise their own round for deliveries, and we have no control over this. We do apologise for any disappointment or upset caused by this. Best wishes, Rosie

Posted 1 month ago

“Flowers were orderd a week in advance - but arrived a day late for my mums birthday - 50 pounds did not look like a 50 pound bouquet. Will use a florist in future.”

Helpful Report

Posted 1 month ago

Hello Ben! Thank you for sharing your feedback with us. We're truly sorry to hear that your order arrived late and did not meet your expectations. We strive to provide the best experiences for our customers, and your comments help us improve. We understand the importance of special occasions, and we appreciate your input. Best wishes, Rosie

Posted 1 month ago

“One star is too generous!!! My daughter spent her money for a mother's Day bouquet for me costing over £28. They arrived on the wrong day, most of them dead, sent out in a dry cardboard box and nothing like the picture. We have emailed twice asking for a full refund with no reply. Will be reporting to trading standards. Avoid, avoid , avoid.”

Helpful Report

Posted 1 month ago

Hello Eileen, Thank you for your review. We're truly sorry to hear about your experience and the disappointment caused, especially on such a meaningful occasion like Mother’s Day. This is certainly not the standard we aim to uphold, and we apologise for the condition in which your bouquet arrived, as well as the delay in our response. We completely understand how upsetting this must have been, particularly given that it was a thoughtful gift from your daughter. If you have still not received a reply, please contact us at enquiries@prestigeflowers.co.uk with the order details and 'REVIEW' in the subject line. Best wishes, Ellie

Posted 1 month ago

“Ordered flowers for my wife for our 30th wedding anniversary tomorrow for delivery today (14/4). They were chucked over the garden gate by the postman yesterday and no card left so we didn't know as we were out. We have now retrieved them. They look nothing like their photo. They are half dead and one flower (of the pathetic 12!) in the bouquet is snapped. Absolutely shocking. A rip off and we will be asking for a refund.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback. We are truly sorry to hear about your recent experience with our service and the disappointment you've faced with your order. It’s disheartening to know that you received flowers that were not up to the standards we strive for, especially on such a special occasion like your anniversary. We want you to know that your comments regarding the condition of the flowers and the delivery have been noted. We take all feedback seriously and aim to improve our service continuously. Best wishes, Ellie

Posted 1 month ago

“Ordered flowers 11th April to be sent to my sister in law whose husband my brother is on palliative care and has a matter of days left. Flowers not delivered and when chased up they have been sent to wrong sorting office and rerouted. Georgia who i have been dealing with by email needs a few lessons in customer service and empathy. When i asked about the condition the flowers would be in after being in transit for nearly 5 days. Her response was i will need to get my grieving sister in law to send me photos of the condition. Shocking. No empathy. No customer service. As someone who handles Ombudsman complaints i am totally disgusted with Prestige flowers”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are sincerely sorry for the delivery issues you’ve experienced and the distress this has caused, particularly under such sensitive circumstances. Your situation should have been handled with far more care and compassion, and we deeply regret that our service fell short of your expectations. We also want to apologise if any communication from our team came across as lacking empathy. That is not reflective of the values we hold, and your feedback has been shared with the relevant team to ensure this is addressed and learned from. I have located your order and can see it has been resolved now. Warm regards, Rosie

Posted 1 month ago

“Thank you for delivering the flowers to our mother today(14/4) on her 91st birthday even though royal mail said they would not be delivered till tomorrow. 5 star thank you. Happy Easter to you all 🐥🐣”

Helpful Report

Posted 1 month ago

Hello Susan! Thank you so much for your lovely 5-star review! We're thrilled to hear that we could help make your mother's 91st birthday special. Best wishes, Rosie

Posted 1 month ago

“It didn't arrive at all, wasted my time and effort and money.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, and I'm truly sorry to hear that your order did not arrive. I completely understand how frustrating it can be to have your time, effort, and money invested without receiving what you expected. Your comments are important to us, and I will ensure that they are addressed with our team so we can work on improving our services. Best wishes, Katie

Posted 1 month ago

“Extremely disappointed with the size of the Bouquet as these were a gift for a very dear friend wont be ordering from you again”

Helpful Report

Posted 1 month ago

Hello Paula, Thank you for your feedback, and I’m truly sorry to hear that the bouquet didn’t meet your expectations for such a special gift. It’s disappointing when we don’t live up to our customers' needs, especially when it’s meant to bring joy to a dear friend. Your comments are important to us, and I will ensure they are shared with our team as we continuously strive to improve. Best wishes, Katie

Posted 1 month ago

“Terrible flowers, ordered the roses with thistles for my mums birthday. Paid 50 quid and the flowers were almost dead when they arrived. Literally looked nothing like the photo. Disappointed.”

Helpful Report

Posted 1 month ago

Hello Natalie, Thank you for taking the time to leave a review. I'm really sorry to hear that the flowers you received did not meet your expectations and arrived in poor condition. It’s truly disheartening when a special occasion is impacted by the quality of our products. Your feedback is invaluable, and I will ensure that your comments are shared with our team to help us improve. I have located your order and can see that this has been resolved. Best wishes, Katie

Posted 1 month ago

“This is the second order I have placed with Prestige Flowers. The first was excellent and I have no reason to doubt that this order will be of the same high standard.”

Helpful Report

Posted 1 month ago

Hello Michael! Thank you for your wonderful 5-star review! We’re so glad to hear that your first order exceeded your expectations, and we truly appreciate your trust in us for your second order. Best wishes, Rosie

Posted 1 month ago

“Flowers to my mother in law were indeed beautiful, however lasted only 2 days. Were in ambient temperature, not in direct sunlight, huge disappointment, didn’t even last until her actual birthday, very disappointed.”

Helpful Report

Posted 1 month ago

Hello Alison, Thank you for taking the time to share your experience with us. I'm really sorry to hear that the flowers for your mother-in-law didn’t last as long as expected, especially on such a special occasion. I understand how disappointing it can be when a gift doesn’t meet your expectations. We take all feedback seriously, and I will make sure your comments regarding the flower longevity are shared with our team. If you have any, please could you send us some photos within 3 days of delivery to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would like to look into this for you. Best wishes, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 272,706 reviews