Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,738 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,738 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I got a delivery and the flowers lets just say I could have got a better from Tesco and at cost of the price. What was pictured was definitely not what was delivered. This was ordered for a special occasion. The customer service response was on another level absolutely shocking. Receiving a bouquet in a box when the water drains out is something else. Would definitely not recommend.”

Helpful Report

Posted 3 months ago

Hello, I'm truly sorry to read about your experience with your recent order. We definitely aim to deliver the highest quality arrangements, and it's disappointing to hear that we missed the mark this time. Your feedback about the presentation and customer service is invaluable to us as we strive to improve. We appreciate you taking the time to share your thoughts with us, and we'll ensure they are taken seriously as we work on enhancing our service. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm wishes, Katie

Posted 3 months ago

“Ordered the ‘Rose Serenade’ flowers for my mum going through a traumatic period in her life and the flowers were not how the were described or looked online. They were delivered with the bare minimum flowers in the bouquet. Very disappointed as they were rather expensive.”

Helpful Report

Posted 3 months ago

Hello, I’m really sorry to hear that your experience with the Rose Serenade bouquet did not meet your expectations. It's clear that we fell short in providing the quality and representation that you expected, and for that, I sincerely apologise. We truly appreciate your feedback, as it helps us improve our offerings. Warm regards, Tom

Posted 3 months ago

“I live in Australia and my sister lives in the UK, sometimes it’s hard to know what to get your loved ones (especially as the years go on and we’re not relying on mum and dad to get pressie’s for us anymore, cause we’re apparently adults now!!! hehe) But Prestige Flowers are my saviour…she loves, LOVES flowers and they have the best arrangements and pair it with some bubbles (or a selection of goodies)…JOB DONE!!!! They deliver on time and are easy to deal with, third year using their services and will continue to!!!”

Helpful Report

Posted 3 months ago

Hello Danielle, Thank you for your amazing 5-star review! We’re delighted to be your go-to for sending beautiful flowers and treats to your sister. It's wonderful to know that our service has made gift-giving easier for you, especially from so far away! Warmest wishes, Prestige Flowers

Posted 3 months ago

“I am absolutely horrified with what has been delivered. I have spent the best part of £100 on two "bouquets" of flowers for my Aunts 70th birthday. Only to receive a tracking update to show that its two 'boxes' that have been delivered instead. If I wanted flatpack, I'd have gone to Ikea. If I'm ordering a "bouquet", I expect it to reflect that on delivery, a nice surprise, something special. Not a couple of boxes. I am absolutely horrified and embarrassed that this is what has been delivered on a special 70th birthday. When I've contacted customer service the response was 'we're an online florist, this is how we deliver'. In that case, don't advertise your flowers as bouquets. I've ordered from online florists before and never had a "bouquet" delivered in a box, unless it was specifically a 'letterbox' order, which would be expected. Not a £100 order. I'm beyond words.”

Helpful Report

Posted 3 months ago

Hello Jessica, I would like to sincerely apologise for the disappointment you experienced with your order. We understand how special this occasion was, and it’s clear we fell short of your expectations. Thank you for sharing your feedback regarding our delivery method. As noted in our delivery information, our flowers are sent via Royal Mail to ensure safe transit. They are arranged as a bouquet and then placed into protective boxes to help prevent damage. Please rest assured, these are not letterbox flowers. We are truly sorry for any upset this may have caused and appreciate you taking the time to let us know. Your comments will be shared with our team as we continue to improve our service. Warm regards, Tom

Posted 3 months ago

“Extremely disappointed, ordered a large bouquet for a birthday and the bouquet was a standard size with maybe 12 stems at best which cost almost £40. Could buy the same quality and size bouquet for £10 at tescos. I reached out to customer service who believed this was acceptable and classed this as the large bouquet which is extremely disappointing and misleading via their photos. Do not recommend purchasing from here.”

Helpful Report

Posted 3 months ago

Hello, I’m very sorry to hear that your recent experience with us did not meet your expectations. We aim to provide high-quality flowers and your feedback highlights an area where we clearly fell short. It's disappointing to know that you felt misled by the product representation, and I appreciate you bringing this to our attention. Your comments will be shared with our team to ensure we can improve moving forward. A member of our review team has reached out via email. Warm regards, Rosie

Posted 3 months ago

“The flowers are really beautiful. Definitely order again for next occassion.”

Helpful Report

Posted 3 months ago

Hello Meliza, Thank you for your lovely 5-star review! We're so glad to hear that you found our flowers beautiful and that you plan to order again for your next occasion. Warmest wishes, Prestige Flowers

Posted 3 months ago

“Easy to use site”

Helpful Report

Posted 3 months ago

Hello, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our site easy to use. Warmest wishes, Prestige Flowers

Posted 3 months ago

“Beautiful flowers at excellent prices.Ordering process was good ,quick and easy to navigate. Will definitely be ordering from you again”

Helpful Report

Posted 3 months ago

Hello Irene, Thank you for your fantastic 5-star review! We’re so pleased to hear that you found our flowers beautiful and our ordering process quick and easy. Warmest wishes, Prestige Flowers

Posted 3 months ago

“Just had flowers delivered for my terminally ill mother in law and I'm sorry they've got better bunches in my local morrisons for £15 . Very disappointed will be letting the person know who sent them”

Helpful Report

Posted 3 months ago

Hello Angela, I’m truly sorry to hear that the flowers you received did not meet your expectations. We strive to provide beautiful arrangements that bring joy, and it’s disappointing to learn we missed the mark this time. Your feedback is invaluable, and I will be sure to pass it on to our team for improvement. We kindly ask that the named recipient contact us directly at enquiries@prestigeflowers.co.uk, providing images of the flowers along with the delivery details, and including “REVIEW” in the subject line. Warm regards, Rosie

Posted 3 months ago

“I ordered a bouquet large and chocolates for my cousin overseas. The picture and what she received were not even close. Very embarrassing. One tiny sprig of babies breath. Obviously ordering from overseas is not the way to go. They did not care to rectify my.concern just kept sending standard messages back that the person should follow instructions to get the flowers to bloom. There isn't even enough flowers. That was the biggest size.”

Helpful Report

Posted 3 months ago

Hello Mrs Ivison, Thank you for taking the time to leave a review. We’re truly sorry to hear about your disappointing experience. We understand how important it is for your gift to reflect both your expectations and the joy you intended for your cousin. The bouquet you described does not meet the standards we strive to uphold, and we regret that our communication left you feeling unheard. Warm regards, Tom

Posted 3 months ago

“As always your site is very easy to nagivate and there is a wide selection of flowers and price ranges to choose from. Thank you.”

Helpful Report

Posted 3 months ago

Hello Winnie, Thank you for your amazing 5-star review! We're so glad you find our site easy to navigate and appreciate the variety of flowers we offer. Warmest wishes, Prestige Flowers

Posted 3 months ago

“I was delighted to find Prestige flowers would deliver to Jersey Channel islands! Great choice of colours and wonderfully pretty flower bouquets.Absolutely recommend.”

Helpful Report

Posted 3 months ago

Hello Sarah, Thank you for your wonderful 5-star review! We're thrilled that you found our delivery options to Jersey Channel Islands and our beautiful flower bouquets to your liking. Warmest wishes, Prestige Flowers

Posted 3 months ago

“Terrible customer service. Told to read T&Cs. Deliver dates not acccurate.”

Helpful Report

Posted 3 months ago

Hello, I’m really sorry to hear about your experience with our customer service and the delivery dates. We strive to provide accurate information and helpful support, and it’s clear we didn’t meet your expectations this time. I appreciate your feedback and will be sure to pass it along to our team for review. Warm regards, Katie

Posted 3 months ago

“I absolutely love prestige flowers ! I love the flowers , the different size options , the rewards! I have just placed an order and used £25 credit that I had points on from placing a previous order and downloading the app ! I’ve had a nightmare with other flower providers but never this one. Delivery time amazing also.”

Helpful Report

Posted 3 months ago

Hello, Thank you so much for your wonderful 5-star review! We're delighted to hear how much you love Prestige Flowers, our wide range of options, and the reward program! It’s great to know that your experience has been smooth and enjoyable. Warmest wishes, Prestige Flowers

Posted 3 months ago

“I am writing regarding the order I placed for. Unfortunately, the flowers I received are not what I ordered, and they do not resemble the product shown on your website. This was meant as a gift for our anniversary, so you can imagine my disappointment when the flowers arrived and were completely different from what was advertised. I would appreciate it if you could please look into this and let me know how you intend to resolve the matter. Whether by sending the correct flowers or arranging a refund.”

Helpful Report

Posted 3 months ago

Hello, I’m truly sorry to hear that the flowers you received did not match what you ordered, especially for such a special occasion as your anniversary. I completely understand how disappointing this must have been for you, and it’s not the experience we strive to provide. Please rest assured that we take your feedback seriously, and we will share this with the relevant team. Warm regards, Tom

Posted 3 months ago

“I wouldn't even give 1 star. I have ordered fresh flowers teddy bear and chocolates as surprise delivery to my friend. I ordered 2 weeks in advance and company had plenty of time informing me that they won't be able to deliver to Chanel Isles however they didn't, the charged me and no flowers no teddy delivered not on day of delivery not even after. Shocking customer service not willing to offer reimbursement or track down my order as it is still showing midlands on tracking nearly 4 days after sending order of FRESH flower. Dissapointed with service I don't recommend as they seemingly do not appreciate customers and when the tracking is not working they don't even bother investigate. I wonder if they even send it or just took my money and that's it. DO NOT RECOMMEND. If you wish for flower delivery to your love ones I am sure you will experience better from any other service provider.”

Helpful Report

Posted 3 months ago

Hello, I’m very sorry to hear about your experience and the upset caused by your order not arriving as expected. This is certainly not the level of service we aim to provide, and I completely understand your disappointment. Deliveries to the Channel Islands can take more time, and I regret that this wasn’t communicated to you clearly at the time of ordering. I also want to reassure you that we do not take payment without processing an order. Your order was dispatched from us the day before your chosen date. Thank you for sharing your feedback—we appreciate it as it helps us improve both our communication and service. Warm regards, Katie

Posted 3 months ago

“After many days of trying to get help with my complaint I feel I must send a very negative review. The flowers I sent to my sister and her husband for their 40th Wedding anniversary were nothing like the advertised picture. There was shortage for flowers and what were delivered where not very good. I will never by from Prestige again. I do wonder if the email I got were indeed AI and not real people. Maureen McGrath”

Helpful Report

Posted 3 months ago

Hello Maureen, I’m very sorry to hear about your recent experience and the disappointment caused, especially on such an important occasion as your sister and her husband’s 40th wedding anniversary. This is not the standard we want to deliver, and I completely understand your frustration. A member of our review team will be in touch shortly. Kind regards, Katie

Posted 3 months ago

“I have used this company many a times in the past. I did the same as usual this time, ordered a £50 bunch of flowers for my friend as a treat, 40 year friendship. She send me a picture. It was nothing like I ordered, if I wanted a Tesco £6 bunch I would have gone to Tesco! Instead I went here, as you can see from the pictures they are very different, Jennifer was not bothered apparently a manager had looked at the pictures and said they are the same and wait for flowers to open. No refund.. nothing. It’s been two days and my friend had just messaged to say the flowers are dead. What a waste of £50. Stay away from this company! I now worry what others have received from me in the past. My auntie works at trading standards so I’ve shown her. She’s taking images and emails into work next week- as she can’t believe it either.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear about the issues you faced. We strive for quality, and it’s clear we fell short in this instance. Your feedback is important, and I understand your frustration with the situation and the difference in expectations for your order. A member of our review team has reached out via email. Kind regards, Rosie

Posted 3 months ago

“Website easy to use Great choice of flowers Good price”

Helpful Report

Posted 3 months ago

Hello Pia, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our website easy to navigate and appreciated our great selection of flowers at a good price. Warmest wishes, Prestige Flowers

Posted 3 months ago

“I paid the express delivery fee for next day ‘guaranteed’ delivery. The flowers weren’t delivered on time and I was refused a refund for the cost of the express fee. I’d use a different company. Wouldn’t recommend”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback. We’re very sorry for the delay and any disappointment this may have caused. As noted on our website, orders sent to addresses further from our distribution centre can occasionally take a little longer in transit. Regarding the delivery fee, this is our standard charge, and there is no additional cost for next-day delivery. Warm regards, Katie

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 273,738 reviews