Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,080 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered flowers for a time‑sensitive occasion and the bouquet arrived wilted, damaged, and not as described. Customer service acknowledged a quality issue but only offered a £10 credit, a replacement, or a £10 partial refund. They repeatedly refused a full refund, so I had to raise a dispute with my bank. Based on my experience, resolving issues with this company is very difficult if something goes wrong”

Helpful Report

Posted 3 months ago

Hello, We’re very sorry to hear your bouquet arrived wilted, damaged, and not as described. This isn’t the standard we aim for, and we understand how frustrating it is, especially for a time‑sensitive occasion. Unfortunately, we cannot advise further than what our support team already has. Kind regards, Team Prestige Flowers

Posted 3 months ago

“Very nice gifts.”

Helpful Report

Posted 3 months ago

Hello Tiina, Thank you for your review. We’re glad you enjoyed the gifts and found them very nice. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 3 months ago

“I would never, ever recommend this company. Ordered flowers Weds afternoon for my daughter who had life changing surgery, just to brighten her day, or so I hoped. Still waiting for delivery by Friday afternoon. Called customer service to be told it can take up to three days for delivery! They advertise all over their web page, promises of NEXT DAY Delivery…well that is just not true. And NOWHERE does it mention the possibility of it taking three days. Then the recompense was an offer of £5.99 credit if I use them again. Insulting to say the least. Use your google search & find a more reliable service. Oh and the form they add at the bottom of this feedback form, the options to say if flowers were damaged and the length of time for communication AND the rating ….all greyed out. There’s a surprise.”

Helpful Report

Posted 3 months ago

Hello Martine, We’re very sorry to hear about the delay and the frustration this has caused, especially given your daughter’s surgery. This isn’t the service we aim to provide. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team Prestige Flowers

Posted 3 months ago

“Expensive order was not delievered by Royal Mail which I understand is out of their hands. However, this is for them to correct and they have refused to resend this or to refund as they should. Forcing me to waste time having the charge reversed via my bank - I wouldnt use this service if you”

Helpful Report

Posted 3 months ago

Hello, We’re very sorry to hear about the non-delivery. I can see your order was attempted for delivery with no answer. Your order has since been delivered. Kind regards, Team Prestige Flowers

Posted 3 months ago

“Hi all, so I ordered flowers for our anniversary for my wife, wild and wonderful which were £35 delivered. They were delivered to the wrong address and found them a day late and wished I left them there! They were like a £2,50 bunch of flowers and dying 😡 that shocked phoned them and sent photos and they said they were good quality and consistant😡😡😡 I wish I could add pics to show how rubbish they are. Not happy 👎👎👎”

Helpful Report

Posted 4 months ago

Hello Gary, We’re very sorry to hear about the late delivery and the disappointing quality you received. This isn’t the standard we aim for, especially for an anniversary. Kind regards, Team Prestige Flowers

Posted 4 months ago

“DO NOT USE PRESTIGE FLOWERS!! I mistakenly used them for flowers for my wife on our 25th wedding anniversary, Thanks to Royal Mail they were delivered on the right day but..... The bouquet my wife received was appalling, it was have the size on the one shown on the website, it contained a few lilies and some sorry looking roses along with some hedge clippings and a stick, I didn't expect the world for £30 but I did expect far better than I received, I contacted prestige flowers at the earliest opportunity and I was asked to email so photos which I duly did, several hours later I had to call again because I had not heard anything and I ended up using their chat service, yup only to be told that my delivery was a suitable size and in a good enough condition!! So they were not going to do anything, (suprise suprise) despite requesting several time that they look again at my complaint I was still told no so now my wonderful wife is left with a pretty pathetic very overpriced bunch of flowers, Please take me advice and AVOID AVOID AVOID, Use a local florist and support a local business, I am unable to do so as I am recovering from a stroke and I mistakenly thought this was a better option,”

Helpful Report

Posted 4 months ago

Hello Allan, We’re very sorry to hear about the disappointing experience with the bouquet and the communication you received. This isn’t the standard we aim to deliver, especially on such an important occasion. Kind regards, Team Prestige Flowers

Posted 4 months ago

“Flowers don’t look anything like the picture, far fewer foliage and Lillies and majority were damaged. Very disappointed in this service as it was for an special occasion and I am embarrassed of what was delivered.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear your bouquet didn’t resemble the pictured arrangement and that many stems were damaged. This isn’t the experience we want for our customers, especially for a special occasion. Kind regards, Team Prestige Flowers

Posted 4 months ago

“Sadly the latest delivery from Prestige was well below their normal standard. A gift of Florist Choice flowers for my elderly Mum's birthday arrived looking sparse, tired and lacking in their usual colour and vitality. She was noticebly disappointed. I felt let down as my loyalty is with Prestige from whom I order from overseas to the UK quite frequently.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear your mum’s bouquet arrived looking sparse and tired. This isn’t the experience we want for our customers. I can see you are now in contact with our customer support team, and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 4 months ago

“Very high class of flowers lots to choose from hard to pick .”

Helpful Report

Posted 4 months ago

Hello there, Thank you for sharing your experience. We’re glad you found our flowers to be of a high class and that there’s plenty to choose from. If you need any help narrowing down your pick, we’re here to assist. Kind regards, Team Prestige Flowers

Posted 4 months ago

“Terrible quality. Look like cheap flowers you could buy at Tesco for X5 the price. Terrible customer service.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear you were unhappy with the quality and the value of your bouquet, and for any disappointment caused by our service. This isn’t the experience we want for our customers. After further investigation, I can see our customer support team has advised you correctly. Kind regards, Team Prestige Flowers

Posted 4 months ago

“My husband and I sent a large bunch of roses and freesias to a 90 yr old aunt using prestige flowers. The bouquet was supposed to be large, we asked our aunts son to send a picture the next day and were disappointed and embarrassed, it looks like we sent a cheap bunch small and not enough flowers for the money. I complained to prestige who replied with standard pre written answers, and showed no understanding or acknowledgment of the size of the bunch. They offered me £10 off if I used them again in the future! Why would anyone do that ? I will never send flowers via prestige again”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear your bouquet didn’t meet expectations in size and value, and that our response felt unhelpful. This isn’t the experience we want for our customers. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 4 months ago

“I had a great experience with Prestage Flowers. The flowers I ordered were absolutely beautiful and looked even better in person. My missus loved them, which is always the most important part! Delivery was efficient and arrived exactly on the date requested, with no issues at all. I’ll definitely be ordering from them again and would highly recommend.”

Helpful Report

Posted 4 months ago

Hello Mohammed, Thank you for your review. We’re thrilled you had a great experience with Prestige Flowers and that the bouquet looked beautiful in person. It’s wonderful to hear your missus loved them, and we’re glad delivery was on the date requested. We appreciate your recommendation and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 4 months ago

“Did not deliver in time for flowers for my wife on our wedding anniversary. when they did not arrive on the date (next day delivery as stated) i immediately told Prestige flowers to cancel the order as the surprise for my wife was lost.Six times in all that i contacted them i reiterated that i wanted a refund and they came back to say they were sending out a new order these arrived the following day by Royal Mail . I asked the postman when they received the order he also stated that they never received anything from Prestige Flowers on the day they were meant to be delivered. i am still waiting for a REFUND . The new flowers that arrived were not as you would expect from Prestige Flowers the tips of the roses were brown, plus the fact i no longer wanted them .They certainly would not have been worth £35.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear about the delayed delivery and the ongoing refund issue. This isn’t the experience we want for our customers. We are unable to provide our customers with specific delivery times as we use a third party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Kind regards, Team Prestige Flowers

Posted 4 months ago

“The flowers I received nothing like the picture. I know it was a 'mystery bouquet' but to they are in know way worth 50 quid. Disappointing. I wont be ordering again.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear your bouquet didn’t resemble the picture and that you’re disappointed. This isn’t the experience we want for our customers. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 4 months ago

“We orderd a rose & lily bouquet. When it was delivered i was so disappointed. It looked nothing like what i had ordered. I messaged them & they basically fobbed me off. I wouldn't recommend them & their customer service was rubbish”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear your bouquet didn’t match what you ordered and that you were unhappy with the response from our team. This isn’t the experience we want for our customers. Kind regards, Team Prestige Flowers

Posted 4 months ago

“Item received not as described despite the customer service agent telling me that it's of the standard they accept. Can't justify spending £60 on a "Large bouquet" selection when I could have gotten a better bouquet from Tesco! Avoid ordering from here it will just leave you disappointed when it arrives. Chat transcript also requested but not been delivered to my inbox also.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear your item wasn’t as described and that the chat transcript hasn’t been delivered. This isn’t the experience we want for our customers. A member of our reviews team has reached out to you. Kind regards, Team Prestige Flowers

Posted 4 months ago

“well first bunch when it arrived were 6 days late . supposed to be Christmas present. sent via Amazon . complained over a few weeks and have finally got another bunch but instead of roses etc which my daughter thought was being sent but have been sent tulips. what is the matter with this company?”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I’m very sorry to hear about the late delivery and that the bouquet you received did not match what you expected. We would advise you to contact Amazon customer service. Kind regards, Team Prestige Flowers

Posted 4 months ago

“I placed two separate orders with Prestige Flowers (orders ending 233 and 429). Both arrived with issues. Packaging was crushed and the flowers were withered and not fresh. The bouquets also looked significantly different from the products advertised online. One order arrived a day late, and I was told my address in central Scotland was a “hard to reach” area, which I strongly disagree with. I provided photos and raised a formal complaint. Management acknowledged quality issues but refused full refunds, relying on internal terms and conditions instead. I was offered partial refunds, vouchers, or resends only. I have now had to raise chargebacks through my bank. Based on my experience, I would not recommend ordering from this company.”

Helpful Report

Posted 4 months ago

Hello Gilmour, Thank you for your review. We are sorry to hear you were disappointed with both of your orders. After further investigation, we can see that for order 9387233, we were not contacted regarding any issues until seven days after delivery. As outlined in our policies, concerns must be reported within a specific timeframe, as factors outside of our control can affect flower quality. Our customer support team, therefore, advised you correctly in this instance. For order 9386429, we can see that you provided images showing a slight quality issue with a couple of the roses. We understand that the compensation offered was not satisfactory. Our reviews team has since contacted you regarding this order, and we hope to work towards a satisfactory resolution. Kind regards, Katie

Posted 4 months ago

“e mail sent to prestige after a frankly shocking bouquet was sent compared to what i thought i was ordering from their website. was for a friend who lost their father, and frankly i could have got better at tesco for a fraction of the price. looking forward to their reply....”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. I’m very sorry to hear that the flowers did not meet your expectations based on the images online, and I sincerely apologise for any disappointment this may have caused. A member of our reviews team has now reached out to you. Kind regards, Katie

Posted 4 months ago

“I ordered the 'Florists Choice' for my daughter's Anniversary, I appreciate that every bouquet is different but I had full trust that it would be as beautiful as previous arrangements I have ordered. Unfortunately this time the florist's choice was a total disappointment and I was embarrassed when my daughter sent a photo of the flowers. They looked like they were the last dregs off of the floor, the colours didn't blend or contrast at all and a lot of the stems were broken. On contacting them, they were less than interested. I won't be using this company again as they are far from prestigious.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. A member of our reviews team has reached out, as we would not want to leave you feeling this way. Kind regards, Rosie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 274,080 reviews