Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,833 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,833 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“DO NOT BUY FROM HERE I paid about £70.00 with the delivery for large Windsor wedding flower. 1- I received with delay . 2- It was so small of course the money which I paid was large!!! Not the same as they showed on their website. 3- 3 of the flower were broken. 4- it was in BLACK BOX IN BLACK PAPER WRAP FOR WEDDING PARTY!!!!!! I emailed them and they asked for some photos, I did it . They asked for mor photos for second and third time, I send more than 20 photos for them. Finally they said photos not clear and they offered £10 credit for my next order!!! ARE THEY THINKING I AM COMING BACK TO THEM? NOOOO EVEN WITH FULL REFUND. Wasting time and money with them. zero stars if I could.”

Helpful Report

Posted 4 months ago

Hello Omid, We’re truly sorry to hear about your experience with your recent order. It’s disheartening to learn that the flowers did not arrive as expected and that the customer service you received did not address your concerns appropriately. We understand how important it is for the flowers to meet your expectations, especially for a special occasion like a wedding. Your feedback regarding the size, condition, and packaging is invaluable to us and will be reviewed as we strive to improve our service. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Ellie

Posted 4 months ago

“An amazing website for gifting loved ones flowers, very high standards, always delivered very quickly. It’s my go to.”

Helpful Report

Posted 4 months ago

Hello Carys, Thank you for your amazing 5-star review! We're so glad to hear that you find our website perfect for gifting flowers to your loved ones and that our high standards and quick delivery keep you coming back. Warm wishes, Prestige Flowers

Posted 4 months ago

“We bought a Large set of flowers for a family members birthday. They were a day late and definitely not a large. Small at best. When we tried to explain that, showing photos, to the help team they pushed back and said they were fine, when they clearly weren’t. Best to get better value elsewhere”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your feedback. We sincerely apologise for the disappointment you experienced with your recent order. Our goal is for every bouquet to meet the highest standards, and we regret that on this occasion it did not meet your expectations. After reviewing your order and the accompanying images, we can confirm that the correct size was delivered. However, we are truly sorry for any disappointment this may have caused. We greatly appreciate your comments regarding our customer service and value for money, and we will take your feedback on board to help us improve moving forward. Best wishes, Rosie

Posted 4 months ago

“Great flowers and a really easy website to navigate. Not too much pressure to subscribe either. Would use again”

Helpful Report

Posted 4 months ago

Hello Pete, Thank you for your wonderful 4-star review! We're so pleased to hear that you enjoyed our flowers and found our website easy to navigate. It's great to know you appreciated the lack of pressure to subscribe. Warm regards, Prestige Flowers

Posted 4 months ago

“Only use this company twice, but oh my God I am so happy with the service”

Helpful Report

Posted 4 months ago

Hello Sharon, Thank you so much for your amazing 5-star review! We’re absolutely delighted to hear that you’re so happy with our service after using us a couple of times. Warm regards, Prestige Flowers

Posted 4 months ago

“I have paid for 12 months free shipping and now they still want me to pay shipping. This is one of the worse services I have ever used. Please avoid using their services and get yourself a different florist instead.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. We’re sorry to hear about the issues you've encountered regarding your shipping policy. This certainly doesn't reflect the level of service we strive to provide. We have checked under your email address used to leave the review, and we cannot see a delivery pass ever being active on the account. If you could please reach out to enquiries@prestigeflowers.co.uk with the email address used on the account and 'REVIEW@ in the subject line, we would be happy to look into this for you. Warm regards, Rosie

Posted 4 months ago

“I would also give 0 star if possible!! Simply an AWFUL service! And after politely complaining, the answer was ever worse. I felt embarrassed for the delivery to a very good friend that lives in Holland Park. I wish I could post the advertised photo of the arrangement, and what it was delivered, again, so embarrassing! I do not recommend, NOT A TRUSTFUL company!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. We’re very sorry to hear that you felt the bouquet did not resemble the image online, and we apologise for any disappointment this may have caused. As explained by our customer care team, our website does note that some flowers are intentionally sent in bud form to ensure freshness, longevity, and protection during transit. We’re truly sorry if this led to any disappointment, and if our response to your complaint did not meet your expectations. We greatly value all customer feedback, and yours will be shared with our team to help us improve. Warm regards, Tom

Posted 4 months ago

Helpful Report

Posted 4 months ago

“I would give them 0 stars if that was possible . Ordered a large bouquet for my elderly mother’s birthday including a personal message . Received several stems with just leaves , a soggy personal message and a few flowers in bloom . Was so embarrassed that I ordered another bouquet from another company. Sent an email with photos to complain and was asked to send several emails separately with just one photo attached to each email. They responded by asking for more photos . They conceded there was a quality control issue but refused to refund me . After several emails of back and forth including 4 phones calls their final offer was a refund amounting to 1/4 of the value of the original order . I’ve wasted 3 hours dealing with their customer service. I’m totally flabbergasted how they have won any awards .”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about your recent experience and the disappointment caused, especially as this was a birthday gift for your mother. We fully appreciate how upsetting this must have been, and it’s clear we did not meet the standards you rightfully expected. We do ask for photos when concerns are raised so that we can investigate quality issues thoroughly with our floristry team, but we regret if this process felt frustrating or time-consuming. While we acknowledged a quality control issue with your order, we understand that the resolution offered did not meet your expectations, and we apologise for the inconvenience this has caused. Your feedback is extremely valuable, and we’ll be reviewing this internally with our teams to ensure improvements are made both to product quality and to how we handle customer concerns. Warm regards, Rosie

Posted 4 months ago

“Soooo easy to place an order. Easy site to manoeuvre & manage. Lots of choice in colour, size & price. Love the choice of extras available!!”

Helpful Report

Posted 4 months ago

Hello Susan, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our website easy to navigate and that you enjoyed the wide variety of choices we offer. It's great to know the extras made your experience even better! Warm regards, Prestige Flowers

Posted 4 months ago

“Your website is chaotic and hard to follow. In reality a complete mess! I only stayed on due to price.”

Helpful Report

Posted 4 months ago

Hello Tim, Thank you for your honest feedback! We apologise for the chaotic nature of our website and understand how frustrating that can be. Your comments are invaluable as we strive to improve our online experience for all customers. We appreciate your support and hope to make your next visit easier and more enjoyable! Warm regards, Tom

Posted 4 months ago

“I had to contact customer service after I purchased from Haute florist, turns out Prestige and Haute are the same company as I was directed to prestige flowers. I bought a hatbox for a birthday gift which cost £42. The flowers that arrived look nothing like the advertised picture, some were going brown and most were wilting/dying. I had to go out and buy flowers from a supermarket instead which were much better quality. When I contacted them, I was offered a £5 online credit of £5 refund as they claimed there was only a problem with 1 flower and they advised me to remove the brown petals from the others. Not only was the product a disgrace but the customer service is appalling. I've now opened a case with PayPal”

Helpful Report

Posted 4 months ago

Hello Kirsty, Thank you for taking the time to leave a review. We’re very sorry to hear about your disappointing experience with your recent order. This is certainly not the standard we aim to provide, and we understand how upsetting it must have been, especially as this was intended as a special gift. Your feedback regarding the quality of the flowers and the customer service you received has been taken seriously and shared with our team for further review. Warm regards, Katie

Posted 4 months ago

“Easy to order. Great range of flowers.”

Helpful Report

Posted 4 months ago

Hello Helen, Thank you for your wonderful 5-star review! We're thrilled to hear that you found the ordering process easy and appreciated our great range of flowers. Warm regards, Prestige Flowers

Posted 4 months ago

“Found the submitting of a password a real pain went round in a circle 3 times before resting it , loosing it and having to try again .Nearly gave up. It is not obvious . I buy on line frequently without problems. There should be an option to check out as a guest for infrequent customers. I have always been happy with the product so do return occasionally when i need to butbut please sort out this glitch.”

Helpful Report

Posted 4 months ago

Hello Gill, Thank you for taking the time to leave a review and for your kind words about our products! We sincerely apologise for the issues you experienced with the password setup. We appreciate your feedback regarding the guest checkout option, and we will certainly consider it as we work to improve our user experience. We’re glad to hear you return to us when needed and hope to make your next experience smoother! Warm regards, Prestige Flowers

Posted 4 months ago

“Picking an item and checkout was so quick and easy”

Helpful Report

Posted 4 months ago

Hello Adam, Thank you for your amazing 5-star review! We’re delighted to hear that you found the item selection and checkout process quick and easy. Warm regards, Prestige Flowers

Posted 4 months ago

“Dredful flowers they were dead after 4 days very disappointing !! The company refused to refund or send fresh flowers disgusting, I won’t be ordering with them again! Absolute con 😡”

Helpful Report

Posted 4 months ago

Hello Karen, We’re truly sorry to hear that the flowers you received did not meet your expectations and didn’t last as you hoped. It’s upsetting to know you felt disappointed, and we understand how frustrating this can be. Your feedback is really important to us as we work to improve our offerings and ensure a better experience for our customers. A member of our review team has reached out via email. Warm regards, Rosie

Posted 4 months ago

“I have used Prestige Flowers many times and always been happy with the service I recieve. Easy to order and the flowers are always beautiful and last a long while. Would use and recommend time and time again”

Helpful Report

Posted 4 months ago

Hello Kate, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you consistently enjoy our service and the beauty of our flowers. Your loyalty and recommendations mean everything to us, and we can’t wait to serve you again! Warm regards, Prestige Flowers

Posted 4 months ago

“This site was easy to order from. There were choices to meet my needs and event. Delivered next day through the post. Thanks”

Helpful Report

Posted 4 months ago

Hello, Thank you for your fantastic 5-star review! We’re so glad to hear that you found our site easy to navigate and appreciated the choices available for your event. It’s wonderful to know that your order arrived the next day as well. Warm wishes, Prestige Flowers

Posted 4 months ago

“Terrible. Not what I originally ordered at all. Bunch was so small I could have got better in the supermarket. Not a happy customer, do not recommend.”

Helpful Report

Posted 4 months ago

Hello Lauren, We’re sorry to hear that your recent order didn’t meet your expectations and that you were disappointed with the size and quality of the bouquet. Our goal is to provide beautiful arrangements that truly delight our customers, and it’s disheartening to know we fell short in your case. Thank you for your feedback, which is crucial in helping us improve. Please could you send some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further with this. Warm regards, Katie

Posted 4 months ago

“Affordable and pretty bouquets, swift ordering experience from the website and ease of use.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your lovely 4-star review! We're delighted to hear that you found our bouquets both affordable and pretty, along with a swift and easy ordering experience. Warm wishes, Prestige Flowers

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 273,833 reviews