Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,080 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Avoid. Terrible customer service.”

Helpful Report

Posted 3 months ago

Hi Nick, We’re very sorry to hear about the quality issue with your Valentine’s bouquet and the dissatisfaction with the resolution offered. This isn’t the experience we want for our customers. A member of our reviews team has now reached out, and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 3 months ago

“I ordered some 'La Belle' for Valentines day, no issues with the delivery, but when they were taken out of the box we could see that a few of the heads were hanging down. We swiftly placed them in water in the hope that it would perk them up. Sadly, it did not, and there were 4 stems drooping and 1 stem with the petals falling off. I contacted customer services and was offered a £10 credit, which is useless to me. So I asked for the £10 to be refunded to my account, I was told they wouldn't do this and I could just take the issue up with my card issuer. They know this wouldn't make a difference because the product arrived safely. Terrible customer service - I won't be ordering from them again.”

Helpful Report

Posted 3 months ago

“I purchased some Valentine’s Day flowers for my wife and chose the before 1pm delivery service to be delivered on the 13th. In all fairness, the delivery aspect of the order is out of the suppliers hands…but the flowers hadn’t arrived 3 days after the original delivery date, meaning I had to go out and buy some replacement flowers. What did bother me about prestige flowers, is although I paid an extra £8.99 for the delivery charge, they allow 3 working days after the specified date for the flowers to be delivered which completely defeats the point of a special delivery service! I thought that was the worst of my problems, but unfortunately I was wrong. When the flowers arrived 3 days after Valentine’s Day, I couldn’t believe what they had sent. Considering I’d spent nearly £50, the flowers which were packaged up looked like something you’d buy from a petrol station. I showed photos to prestige flowers, comparing the quality and size of my flowers to the ones I thought I was ordering but they were happy with what I’d been sent so no refund for me!”

Helpful Report

Posted 3 months ago

Hi, Thank you for your review. We’re very sorry to hear about your experience with the delivery timing and the quality of the flowers. I can see you have been in contact with our customer support team, and you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 3 months ago

“I am extremely disappointed with this company. I ordered a bouquet based on the photos shown on their website, but what was delivered looked NOTHING like what was advertised. The bouquet was small, poorly arranged, and honestly one of the ugliest flower arrangements I have ever seen. It was embarrassing to give as a gift. I contacted customer service first and provided photos, hoping they would resolve the issue before I left a review. Instead, they claimed the bouquet was “good quality” and refused to offer any replacement, refund, or solution. That response alone shows how irresponsible and unprofessional their customer service is. I am attaching photos of: What I ordered What I actually received Let buyers decide for themselves. Please be very careful ordering from this company. What you receive may not match what you see online, and don’t expect them to stand behind their product if there is a problem.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. We understand that in this instance, we have fallen below our usual expectations. please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Rosie

Posted 3 months ago

“No valentines day flowers for my wife when ordered 4 days before Ordered flowers on Tuesday and specified delivery for today(valentines day) only to receive a message that they would not be able to be delivered at 4pm in the afternoon. Terrible service I would not use them again.”

Helpful Report

Posted 3 months ago

Hi Gareth, We’re very sorry to hear your Valentine’s Day delivery didn’t arrive as expected and that you were unable to get the delivery window you requested. This isn’t the experience we want for our customers. Kind regards, Team Prestige Flowers

Posted 3 months ago

“Awful flowers looked nothing like what you think your getting, roses are brown and look dead and just thrown in a box with no arrangement, when I sent photos their supposed florist manager said they looked fine, a 5 year old could tell the difference from the advertised picture. So disappointed and such poor customer service”

Helpful Report

Posted 3 months ago

Hi Tim, We’re very sorry to hear your flowers looked nothing like the advertised image and that you’re unhappy with both the product and our response. We hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 3 months ago

“My bouquet was ordered for my 85th birthday. It arrived a day late. The roses were dehydrated and the tips were brown. They tried to open, but did not succeed. We have not been offered compensation, only a £10 voucher against a future order, which naturally we shall not be making. The company demanded work from me which offended me- photos of the flowers- which I have no means of supplying. Altogether an inadequate transaction. M&S in the same circumstances involving a neighbour, simply replaced the flowers. With apologies. I would have expected proper compensation.”

Helpful Report

Posted 3 months ago

Hello, We’re very sorry to hear you were disappointed with your anniversary bouquet and that it arrived late and not in the expected condition. This isn’t the experience we want for our customers. Kind regards, Team Prestige Flowers

Posted 3 months ago

“I ordered on 6th February a bunch of 12 red roses for delivery on Valentine’s Day (14th Feb). Cost £40 plus £6 for delivery. On 14th got Royal Mail tracking for delivery between 10.50 and 14.50. The delivery was not made till 7.00 pm on Valentine’s Day. Absolute disgrace. Spoiled the day. No-one available at Prestige Flowers as their hours are Monday to Friday 9.00am to 5.00 pm. I will stick to buying flowers from local businesses in future.”

Helpful Report

Posted 3 months ago

Hello, We’re very sorry to hear about the late delivery and that the flowers did not arrive on time for Valentine’s Day. This isn’t the experience we want for our customers. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team Prestige Flowers

Posted 3 months ago

“Very easy to order good reviews the flowers look lovely ,pleasel make them as nice as my friend is very fussy and loves lilac and purple .Many thanks”

Helpful Report

Posted 3 months ago

Hello there, Thank you for your review. We’re glad you found it easy to order and that the flowers look lovely. We’ll note your friend’s lilac and purple preference. Kind regards, Team Prestige Flowers

Posted 3 months ago

“Dont waste your time or money. I Didn't receive my order untill 18:30 for valentines delivery, they looked nothing like the picture advertised they were very small and half of them were dead definitely not worth the money or paying extra for size option”

Helpful Report

Posted 3 months ago

Hello, We’re very sorry to hear about the late delivery and the flowers not meeting the expected quality. This isn’t the experience we want for our customers. A member of our reviews team has reached out to you. Kind regards, Team Prestige Flowers

Posted 3 months ago

“Very disappointed, delivery was nothing like the image on website. Upgraded to large roses but very cheap small flowers arrived. Customer service swerving any responsibility. Ton of excuses. One was i should have open the flowers cut stems and put in water. I was gifting these so wasn't possible. Had to buy more roses to boost it, could not of possibly gifted it how it arrived. No apology or offer of partial refund or even a credit.wont use this company again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re very sorry to hear your order didn’t match the image and that you didn’t receive the quality you expected. This isn’t the experience we want for our customers. Please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 3 months ago

“ordered specifically for a timeframe, missed it and now rescheduled to deliver 3 days later?? flowers will be dead. Useless”

Helpful Report

Posted 3 months ago

Hello, We’re very sorry to hear your delivery wasn’t on time and that the flowers didn’t arrive as expected. This isn’t the experience we want for our customers. Kind regards, Team Prestige Flowers

Posted 3 months ago

“Flowers not delivered on the 13/2/26 as needed to as these were supposed to be delivered to my wife at work where she works as a teacher at a school. Received message to say delivery address not accessible which is a lie. It’s a big school building that you cannot miss and just have to press a buzzer to speak to receptionist to get in. Pretty simple and standard. I contacted prestige flowers and explained the situation to a person named Carl who was not helpful and said nothing they can do. I explained my frustration as school will now be closed as half term so can’t re attempt delivery and I have had to reschedule to the local delivery depo near the school which is over an hour away from where we live as didn’t allow me to redirect to our home. Still haven’t received confirmation that I can go and collect flowers from depo and they close at midday today so if i don’t get a message the flowers will be left and no good and a total waste of effort and no flowers on the day needed. Very dissatisfied and dissappointed by prestige flowers and there unwillingness to help in any way.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re truly sorry to hear of your disappointment regarding the delivery of your order. Upon reviewing the tracking information, we can see that a delivery was attempted; however, the address was marked as inaccessible. Unfortunately, Royal Mail has not provided a specific reason for this, and such situations can occur for a variety of reasons beyond our control. Kind regards, Katie

Posted 3 months ago

“if i could give this company 0 stars i would. ordered a large flower bouquet and there is barely anything to it. flowers half dead no care into the bouquet what so ever and has just been thrown together. massively over priced for what i recieved and am in utter shock. i now have to go and buy more flowers before valentines day which is costing me more. this is my first time using this company and it will certainly be the last, disappointed is an understatement.”

Helpful Report

Posted 3 months ago

Hi Kai, We’re very sorry to hear about the bouquet you received and understand your frustration. After further investigation, I can see you were advised correctly. Kind regards, Team Prestige Flowers

Posted 3 months ago

“On February 6th, I ordered a Valentine's Day gift (IU193941871GB) including the flowers and teddy bear shown in the picture. I requested delivery on February 12th, and it arrived on the date I specified. But The picture shows 9 unopened lillies and 4 open lillies. There are also 5 roses. This company sent me 4 unopened lillies and 5 roses. When I said "fix this or give me my money back," they mocked me by telling me to take care of the flowers well and they will grow This is evident from the fact that they do this constantly and have no intention of correcting it. Stay away from this company. Mails and Evidence are attached.”

Helpful Report

Posted 3 months ago

Hello Kadir, We’re very sorry to hear that the arrangement you received did not match what was shown and that our response when you raised the issue was not helpful. I can see you ordered a standard-size bouquet the image shown on our website is a medium. Kind regards, Team Prestige Flowers

Posted 3 months ago

“Quick delivery of beautiful and exciting flowers.”

Helpful Report

Posted 3 months ago

Hello there, Thank you for your review. We’re glad you were pleased with the quick delivery and the beautiful, exciting flowers. If you need any assistance in the future, please let us know. Kind regards, Team Prestige Flowers

Posted 3 months ago

“Great choice of flowers Easy way to order i just hope tjey are deliverd on time”

Helpful Report

Posted 3 months ago

Hello there, Thank you for your review. We’re glad you found a great selection and easy to order. We understand your concern about delivery on time and will do our best to help ensure punctual delivery. If you need any assistance, please let us know. Kind regards, Team Prestige Flowers

Posted 3 months ago

“I filled in my information and the invoice was addressed to someone else 😒😒”

Helpful Report

Posted 3 months ago

Hello Simon, We’re very sorry to hear that the invoice was addressed to someone else. This isn’t the standard we aim for, and we understand how inconvenient this must be. Kind regards, Team Prestige Flowers

Posted 3 months ago

“I ordered flowers well in advance for my mother’s birthday and paid extra for express same-day delivery. This was meant to be a surprise, and I waited all day to call her once the flowers arrived. They never did. Throughout the day, the delivery time kept changing, and by the end of the day I received a message claiming that delivery was attempted but no one was available. This was completely false. My mother was at home all day, her phone number was provided, and I have doorbell camera footage confirming that no delivery attempt was made at any point. When I contacted customer service, instead of acknowledging this or taking responsibility, they repeatedly referred me back to tracking information, ignoring my explanation and evidence entirely. No empathy, no accountability — just copy-and-paste responses. Because the delivery did not happen on the promised day, the purpose of the order was lost. A birthday is not something you can “redo” the next day. I requested a refund for a service that was not provided and was met with resistance and dismissive replies. Extremely disappointing experience. If timing matters or you’re ordering for a special occasion, I would strongly advise against using this company.”

Helpful Report

Posted 3 months ago

Hello, We’re very sorry to hear that your mother’s birthday delivery did not arrive as promised and that our responses did not address your concerns. This isn’t the standard we aim for, and we understand how disappointing and stressful this must have been. Thank you for bringing this to our attention. We’ll ensure you’re kept updated throughout this process. Kind regards, Team Prestige Flowers

Posted 3 months ago

“I ordered flowers for my mother’s birthday, spending a total of £108. The bouquet that arrived was not only much smaller than expected but also looked nothing like what was advertised on their website. Most importantly, the flowers were wilted and visibly dying. After contacting Prestige Flowers several times, they offered a mere £10 voucher for my troubles. I then reminded them that, under the Consumer Rights Act 2015, I am entitled to a full refund. They consistently failed to address this in their responses and outright refused to comply with British law. This experience is unacceptable, and I will be taking matters further. Prestige Flowers is not a company that can be trusted.”

Helpful Report

Posted 3 months ago

Hello Antoni, We’re very sorry to hear the bouquet arrived smaller, wilted, and not as advertised. This isn’t the standard we aim for, and we understand how disappointing this must have been. I can see you have been in contact with our customer support team, and this has since been resolved. Kind regards, Team Prestige Flowers

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 274,080 reviews