Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,096 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Wow ... I'm totally blown away by the audacity of this company. I wish I'd read the reviews about "Prestige" Flowers before ordering. Not only did the order NEVER ARRIVE when I specified a delivery day/date, but I paid a premium for a "prestige" service. A full 48h before the delivery date. So what does "next day" mean to this company ... ? Absolutely NOTHING, that's what. The company's SEO co-ordinator must be paying a fortune to be at the top of search engine lists!! As with other reviewers, I paid extra to have a maximum bouquet with add-ons. Not a single sign of them on the specified day/date of delivery, & the company couldn't give me a tracking number either. BUT their courier, in this case Royal Mail, could. And Royal Mail informed me that their shipping was due on 03 March, a full 2 days AFTER specified. Despite paying for 01 March. So the flowers & perishables (food items) will have been sat in the depot for more than 3 days after collection to boot!! After contacting the company, they told me to allow time for the delivery. I knew that was a desperate ploy to placate me, & as I know all the Royal Mail staff in my area, I knew that the package wasn't going to materialise. NOT recommended at all, & this has spoiled our anniversary as far as I'm concerned. And I bet I don't get the refund I've requested, despite the company breaching the sales contract. And please, Prestige Flowers, don't hide behind the "we can't be held responsible for shipping delays" excuse ... your promises are empty. Pathetic.”

Helpful Report

Posted 3 months ago

Hello Jim, We’re truly sorry to hear your order didn’t arrive on the requested day and that you feel let down by our service. This isn’t the standard we aim for, and we understand how disappointing this must be, especially when it affects a special occasion. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, The Prestige Flowers Team

Posted 3 months ago

“Dreadful quality flowers. Looked nothing like the pictures, ordered a large bouquet but when I complained they admitted they only sent a medium. Only wanted to offer a £5 voucher refund which doesn’t even cover the price difference between a medium and large arrangement. Worthless anyway as I wouldn’t want to use the again. The 100% guarantee is clearly worthless. Wish I’d seen the other reviews before!”

Helpful Report

Posted 3 months ago

Hello Amanda, We’re truly sorry to hear that your bouquet didn’t match the photos and that you were charged for a larger size than sent. This isn’t the standard we aim for, and we understand how frustrating this must be. Please could you contact our Customer Support team at enquiries@prestigeflowers.co.uk with your order number. Kind regards, The Prestige Flowers Team

Posted 3 months ago

“Received flowers as a gift last Saturday but by the following day the flowers were smelly and rotting. Contacted Prestige Flowers but unfortunately as I was unable to do so within 3 days of receiving my order, they were unwilling to help other than offering a £10 voucher. Poor standard of customer service and certainly wouldn’t deal with this company in future.”

Helpful Report

Posted 3 months ago

Hello, We’re truly sorry to hear that the flowers you received were smelly and rotting the day after delivery. This isn’t the standard we aim for, and we understand how disappointing this must be. Please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, The Prestige Flowers Team

Posted 3 months ago

“Used these to order some flowers for my mother in-law, they arrived today total wrong flowers with most of them dead. When I contacted them and sent all images they said it was acceptable ? They clearly show the dead flowers and the wrong ones in there but according to them there supervisor and the florist manager said it was correct. They never offered to correct the mistake or any kind of compensation. Advise for anyone do not use them!”

Helpful Report

Posted 3 months ago

Hello, We’re truly sorry to hear that your mother-in-law’s flowers arrived with the wrong blooms, and many were dead. This isn’t the standard we aim for, and we understand how disappointing this must be. I can see this issue has now been resolved. Kind regards, The Prestige Flowers Team

Posted 3 months ago

“The flowers that were advertised were nothing like what arrived. What arrived was sad, sparse, and contained 20% of what the image displayed. I understand that these arrangements are outsourced, but it appears that there is no real oversight to prevent you from being ripped off.”

Helpful Report

Posted 3 months ago

Hello Matt, We’re truly sorry to hear that the flowers did not match your expectations and that you feel let down by the service. This isn’t the standard we strive for, and we understand how disappointing this must be. A memebr of our reviews team has now reached out. Kind regards, The Prestige Flowers Team

Posted 3 months ago

“Like many people here, I wish that I read read the reviews on Prestige Flowers before ordering, because I share a similar experience. I paid over £60 plus shipping for a bouquet for my wife's birthday because I was away and what arrived is not even up to the standard of a £15 bouquet from the supermarket. I paid extra to 'go large' and I don't believe that it changed anything. The bouquet contained less stems than are pictured and the picture claims to be taken of the medium size. I already contacted the company and they told me to allow time for the flowers to full open and bloom. I think this is just and excuse. I see on the reviews that they often offer to 'put it right' and I sincerely hope that they do for me. It's just not good enough!”

Helpful Report

Posted 3 months ago

Hello Richard, We’re truly sorry to hear about your wife’s bouquet not meeting expectations and for the frustration this has caused. After further investigation, I can see there is no size or quality issue with the received bouquet. Kind regards, The Prestige Flowers Team

Posted 3 months ago

“I've always been satisfied with the bouquets that have been sent, but this last one was extremely embarrassing. It looked like it came from some cheap garage, I contacted customer service and all they offered me was £10 off my next order, woefully inadequate, I asked for the flowers to be replaced as it was for a bereavement. I would have been happy to continue to use Prestige had that happened, but never again. I'd assumed it was a mistake and then remedied accordingly, but no, so no thanks.”

Helpful Report

Posted 3 months ago

Hello Eric, We’re truly sorry for the distress caused by your recent order, especially during a bereavement. This is not the standard we strive for. I can see our reviews team has reached out, and we hope this can be resolved. Kind regards, The Prestige Flowers Team

Posted 3 months ago

“Just received a fantastic bouquet of flowers l ordered for my wife’s birthday whoever. made this thank you thank you so much”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re thrilled you and your wife are happy with the bouquet and that it helped make her birthday special. If you need anything else, please let us know. Kind regards, Team Prestige Flowers

Posted 3 months ago

“The bouquet arrived in poor condition. Most of the flowers were brown and visibly dying. Company responded that these were “guard petals”. Every single petal must be a guard petal when every layer of petals is browning. The condition of the bouquet is disgraceful. I had squashed flowers at the base of the arrangement which I’ve highlighted and have not been addressed in the companies replies. I was charged for a handwritten birthday message. The message provided was handwritten in tiny writing on a piece of paper and does not justify the additional charge. I could have done better myself for free. I included a photograph of this card in my complaint but was asked to provide it again after bringing it up multiple times in my replies which shows my complaint was not reviewed properly. I have requested a complaint reference number on four separate occasions and been ignored every time so I have no choice but to take it further as the company are refusing to take accountability.”

Helpful Report

Posted 3 months ago

Hello Sarah, We are truly sorry to hear about the quality issues you have experienced with your recent order with us. This is not reflective of the standards we strive to uphold, and we fully appreciate how disappointing this must have been. The level of communication received on this occasion certainly wasn't to our usual high standard, and details of this are currently being forwarded to the relevant team members to investigate further. By taking such measures, we are hopeful that issues such as this will not arise again in the future. I can see you are in contact with our management team regarding this, and we do hope this can be resolved. Kind regards, The Prestige Flowers Team

Posted 3 months ago

“Paid £40 to have flowers deivered to my wife on her birthday, 20 February. They were not delivered. I emailed on 21 February and got this response: "Your order has been marked as despatched for delivery on 20 February 2026. Not assigned tracking yet" Completely hopeless. Total waste of money and time. Will I get my money back? Of course not! Don't have anything to do with Prestige Flowers. They are incompetent and duplicitous.”

Helpful Report

Posted 3 months ago

Hello, We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times, and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Kind regards, The Prestige Flowers Team

Posted 3 months ago

“I reached out to Prestige when I found out that my sister did not get the flowers I ordered. My sister lives in Chester and the flowers were to be sent to her address in Chester. Prestige delivered flowers to same street address but in North Yorkshire not Chester. Prestige basically said they would not send flowers to Chester. Very disappointed ☹️ I will never use Prestige Flowers again.”

Helpful Report

Posted 3 months ago

Hello, We’re sorry to hear that your order was not delivered to the intended recipient. After reviewing your order details, we can see that an incorrect address was provided at the time of purchase. We do rely on customers to supply the full and accurate delivery address, which ensures that orders can reach their recipients within the expected timeframe. We apologise for any disappointment caused. Kind regards, The Prestige Flowers Team

Posted 3 months ago

“Roses arrived on deaths door and the Lilies instead of blooming just died. Customer service was poor and just claimed that's fine.”

Helpful Report

Posted 3 months ago

Hi Ryan, We’re very sorry to hear about the flowers arriving in such poor condition and for the disappointing experience with our customer service. Kind regards, Team Prestige Flowers

Posted 3 months ago

“Please avoid! I ordered 3 expensive bouquet of flowers for my loved ones on Valentine’s Day 2026. 2 of the 3 arrived dead and broken petals. I am not one to complain but this was a very embarrassing experience - the flowers looked completely destroyed. After multiple attempts to ask for an apology and a refund, I was told by “Aaron” that they would not issue refund as my pictures were AI! Can you believe how sad this situation is and to get treated this poorly by “Aaron” their customer service person who has no understanding or accountability for their mess! Honestly guys for your own sake I’ve written this review and I will follow up on Tik Tok and Instagram with the full video and evidence for you guys. Just head down to your nearest florist or any other supplier I’m sure wouldn’t be this unfair and awful!”

Helpful Report

Posted 3 months ago

Hi Ali, We’re very sorry to hear about this awful experience and the damage to your bouquets. This isn’t the standard we aim to provide, and we’d like to make it right. Kind regards, Team Prestige Flowers

Posted 3 months ago

“Very disappointing! The worst florist I have ever ordered flowers from in the UK. I wish I'd have seen all the recent bad reviews, as I would've ordered flowers for my friend through a different website and saved my money and any embarrassment. I ordered the large bouquet, specifically so it resembled the flowers in the website photo. I understand that there may be variations, but what arrived was laughable - A sad, sparse arrangement that could've been brought at the supermarket for a quarter of the price. I emailed customer service thinking they would resolve quickly, but instead was told twice that the "Florist Manager" had reviewed the photos, and that what was received was correct. All the responses to bad reviews are "...this is not the standard we aim for..." in which case, why are they not putting it right?”

Helpful Report

Posted 3 months ago

Hi Emma, We’re very sorry to hear about your poor experience and the disappointment with your bouquet. This isn’t the standard we aim for, and we’d like to make this right. I can see you have been in contact with our customer support team and you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 3 months ago

“We have received a beautiful arrangement of flowers but unfortunately we did not order them. According to the note inside, they were meant for someone called Tony who appears to have recently lost his Mother. They were sent to our address at Haydon Way House, Coughton. I have looked on the Prestige Flowers website but I cannot find any contact tel number or email to find out where they should have gone to. If you can help, please let us know. Susanna”

Helpful Report

Posted 3 months ago

Hi Susanna, We’re very sorry to hear about the mix-up with the delivery and the lack of contact details. This isn’t the experience we want for our customers. We will reach out to the customer and inform them that the order was delivered to an unintended recipient. We kindly request the customer to get in touch with us by 5 pm today to arrange for the appropriate resolution. If we do not receive any communication from them by the specified time, you are welcome to keep or dispose of the order as you see fit. Once again, we apologise for any inconvenience caused by this mix-up. If you have any further questions or concerns, please do not hesitate to let us know. We are here to assist you. Thank you for your cooperation. Kind regards, Team Prestige Flowers

Posted 3 months ago

“Absolutely unacceptable service. I paid £49.91 for 30 red roses to be delivered on Valentine’s Day. The order arrived 3 days late, they charged the delivery fee anyway, and instead of 30 red roses I received only 20 white roses, completely different and 10 flowers missing. No proper refund, no real compensation, just excuses. This shows a total lack of professionalism and respect for customers. I strongly advise people to avoid ordering from this company, especially for important occasions.”

Helpful Report

Posted 3 months ago

Hi there, We’re very sorry to hear about the delayed delivery, the incorrect bouquet, and the issues with your refund. This isn’t the experience we want for our customers. Please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 3 months ago

“Avoid. Terrible customer service.”

Helpful Report

Posted 3 months ago

Hi Nick, We’re very sorry to hear about the quality issue with your Valentine’s bouquet and the dissatisfaction with the resolution offered. This isn’t the experience we want for our customers. A member of our reviews team has now reached out, and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 3 months ago

“I ordered some 'La Belle' for Valentines day, no issues with the delivery, but when they were taken out of the box we could see that a few of the heads were hanging down. We swiftly placed them in water in the hope that it would perk them up. Sadly, it did not, and there were 4 stems drooping and 1 stem with the petals falling off. I contacted customer services and was offered a £10 credit, which is useless to me. So I asked for the £10 to be refunded to my account, I was told they wouldn't do this and I could just take the issue up with my card issuer. They know this wouldn't make a difference because the product arrived safely. Terrible customer service - I won't be ordering from them again.”

Helpful Report

Posted 3 months ago

“I purchased some Valentine’s Day flowers for my wife and chose the before 1pm delivery service to be delivered on the 13th. In all fairness, the delivery aspect of the order is out of the suppliers hands…but the flowers hadn’t arrived 3 days after the original delivery date, meaning I had to go out and buy some replacement flowers. What did bother me about prestige flowers, is although I paid an extra £8.99 for the delivery charge, they allow 3 working days after the specified date for the flowers to be delivered which completely defeats the point of a special delivery service! I thought that was the worst of my problems, but unfortunately I was wrong. When the flowers arrived 3 days after Valentine’s Day, I couldn’t believe what they had sent. Considering I’d spent nearly £50, the flowers which were packaged up looked like something you’d buy from a petrol station. I showed photos to prestige flowers, comparing the quality and size of my flowers to the ones I thought I was ordering but they were happy with what I’d been sent so no refund for me!”

Helpful Report

Posted 3 months ago

Hi, Thank you for your review. We’re very sorry to hear about your experience with the delivery timing and the quality of the flowers. I can see you have been in contact with our customer support team, and you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 3 months ago

“I am extremely disappointed with this company. I ordered a bouquet based on the photos shown on their website, but what was delivered looked NOTHING like what was advertised. The bouquet was small, poorly arranged, and honestly one of the ugliest flower arrangements I have ever seen. It was embarrassing to give as a gift. I contacted customer service first and provided photos, hoping they would resolve the issue before I left a review. Instead, they claimed the bouquet was “good quality” and refused to offer any replacement, refund, or solution. That response alone shows how irresponsible and unprofessional their customer service is. I am attaching photos of: What I ordered What I actually received Let buyers decide for themselves. Please be very careful ordering from this company. What you receive may not match what you see online, and don’t expect them to stand behind their product if there is a problem.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. We understand that in this instance, we have fallen below our usual expectations. please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Rosie

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 274,096 reviews