Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,706 Reviews

86 %

of reviewers recommend Prestige Flowers

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4.4

Based on 272,706 reviews

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leaving a 1 star review due to their Courier choice, 2nd time I’ve ordered and my item has had to be re-routed in less than a month. 1st incident was Mother’s Day flowers for my children's nan, customer services weren’t very helpful so haven't even bothered notifying them this time, but yes their choice of courier have now had to re-route my mums Easter flowers. Obviously I have contacted the courier to complain and their customer service team are just as unhelpful. Flowers will eventually arrive but really how many mistakes do their Courier need make before they change to a reliable company.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave your feedback, and we're truly sorry to hear about the repeated delivery issues you've experienced. We completely understand how frustrating it must be, especially when sending flowers for meaningful occasions like Mother’s Day and Easter. While we do rely on our courier partners to help us deliver on time, we absolutely recognize that any disruption in service reflects on us as well. Your feedback about the courier has been noted and will be passed on to the relevant teams. Warm regards, Katie

Posted 1 month ago

“Really nice colours and the flowers which do come well vibrant and you think you are in a meadow. Good navigation around the site even when you’re not exactly tech savvy . Thank you”

Helpful Report

Posted 1 month ago

Hello Julian! Thank you for your fantastic 5-star review! We're delighted to hear that you loved the vibrant colors of our flowers and found the website easy to navigate. We strive to create a beautiful and user-friendly experience for all our customers. Best wishes, Rosie

Posted 1 month ago

“I ordered a next day bouquet of a large Crimson Desire. I received a standard size. Apart from being ripped off financially, the person to whom the flowers were supposed to be for will not be getting what was anticipated. It will be a florist or supermarket that I shall be buying my flowers from in future. Very disappointed and angry.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience, and I’m genuinely sorry to hear that the bouquet did not meet your expectations. We understand how important it is to receive exactly what was ordered, especially for a special occasion. I apologise for any frustration this has caused, and I assure you we take your concerns seriously. I can see that this has been resolved. Best wishes, Rosie

Posted 1 month ago

“Prestige are always my go to, they have the most amazing collection of in season flowers at great prices, delivery is always reliable and flowers arrive perfect - what more can I say!”

Helpful Report

Posted 1 month ago

Hello Caron! Thank you for your amazing 5-star review! We're thrilled to be your go-to for all things floral. It's wonderful to hear that you love our in-season collection and that our reliable delivery consistently meets your expectations. Your satisfaction means the world to us! Best wishes, Rosie

Posted 1 month ago

“Dont trust the delivery date, small print gets them out of delivering when they say they will and customer service is a waste of time, get caught in an unhelpful loop.”

Helpful Report

Posted 1 month ago

Hello Louise, Thank you for sharing your thoughts, and I’m truly sorry to hear about your experience with the delivery date and our customer service. We strive to communicate clearly about delivery expectations, and it’s disappointing to know we have not met your needs in this instance. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 1 month ago

“Very poor customer service. Received flowers from my daughter for Mother’s Day and they were dead the next day. Despite contacting the company who promised prompt action nothing has been heard from them. Dreadful.”

Helpful Report

Posted 1 month ago

Hello Barbara, Thank you for your feedback, and I’m truly sorry to hear about the condition of the flowers you received. It’s disappointing to hear that we did not meet your expectations, especially for such a special occasion like Mother’s Day. We understand how crucial it is to have quality arrangements, and I apologise for any lack of communication from our team. I have reached out via email. Best wishes, Ellie

Posted 1 month ago

“Terrible. Ordered flowers for my fiancé for her wedding day which arrived the following day. What sort of company advertises next day delivery on flowers for special occasions doesn't complete their task. If you need flowers for wedding or special occasion, use someone else. Can't be trusted. No message to say sorry or sorry these will be late, is there anything else I can do”

Helpful Report

Posted 1 month ago

Hello Matt, Thank you for your feedback, and I sincerely apologise for the inconvenience you experienced with your order. We understand how crucial timely delivery is for special occasions, and it’s disappointing to hear we fell short. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 1 month ago

“Amazing service great people and beautiful flowers”

Helpful Report

Posted 1 month ago

Hello Christina! Thank you for your wonderful 5-star review! We’re so glad to hear that you experienced amazing service and found our flowers beautiful. Best wishes, Rosie

Posted 1 month ago

“You promised delivery on 16th Jackies birthday royal mail will deliver on 17th im not happy”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, and I’m genuinely sorry to hear that your delivery did not arrive on the expected date. We understand how important timely deliveries are, especially for special occasions. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 1 month ago

“Didn’t deliver the message card I paid for”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience with us. I'm sorry to hear that the message card you paid for wasn't delivered with your order. We understand how important it is to have all elements of your gift included, and we regret that we fell short in this instance. Your feedback is invaluable, and we’ll be sure to look into this matter. Best regards, Tom

Posted 1 month ago

“Had a bouquet of flowers delivered to us yesterday for a sloum event from friends. Although extremely pleased with receiving the gift we are very disappointed in the quality of the flowers as not going to be able to display for long as wilting already. Feel so sorry for friends who have spent so much for so poor product ..”

Helpful Report

Posted 1 month ago

Hello Ian, Thank you for sharing your experience with us, and I’m genuinely sorry to hear about the quality of the flowers you received. We take great pride in our products, and it’s disappointing to learn that we did not meet your expectations. Your feedback regarding the wilting flowers is very important, and it will help us improve our quality control. We want every recipient to enjoy their flowers for as long as possible, and we regret that this was not the case for you. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Tom

Posted 1 month ago

“Shocking company Customer services need to be trained. Very poor quality of flowers used.”

Helpful Report

Posted 1 month ago

Hello Sally, Thank you for your feedback, and I'm truly sorry to hear about your disappointing experience with us. We strive to provide high-quality flowers and excellent service, and we regret that we did not meet your expectations this time. Your comments regarding our customer service training and flower quality have been noted, and we appreciate you bringing this to our attention. We are committed to making improvements based on feedback like yours. Best regards, Tom

Posted 1 month ago

“Always pleased with Prestige Flowers good selection of flowers and giftes”

Helpful Report

Posted 1 month ago

Hello Rhoda! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’re always pleased with our selection of flowers and gifts. It’s our pleasure to provide you with quality choices that bring joy to your occasions. Best wishes, Rosie

Posted 1 month ago

“Delivery arrived extremely damaged, most of the flowers broken. Water logged card. Customer service appalling!”

Helpful Report

Posted 1 month ago

Hello Hannah, Thank you for your feedback, and I'm truly sorry to hear about the condition in which your delivery arrived. We understand how important it is for flowers to be in perfect shape upon arrival, and we regret that we fell short in this instance. Our customer service team is here to assist, and I apologise if your experience was not up to standard. We are committed to improving our service, and your comments will be taken into account as we strive to do better. I can see that this is still being looked into. Best regards, Tom

Posted 1 month ago

“I ordered 2 bouquets of flowers for Mother's Day. One for my stepmother that arrived on time, the other for my mum did not. They eventually arrived on the Tuesday! I contacted Prestige and they replied with a series of generic emails and my issue has not been resolved. To add insult to injury I continue to receive advertisement emails from them every day. I would never order from them again.”

Helpful Report

Posted 1 month ago

Hello Helen, Thank you for taking the time to leave your feedback. We sincerely apologise for the inconvenience you experienced with the delivery of your bouquets, especially on such an important occasion like Mother's Day. We understand how frustrating it is when expectations are not met. We aim to provide timely service and are truly sorry that one bouquet did not arrive as planned. Your comments about our customer service team have been noted, and we will work to ensure a more effective resolution process in the future. Best wishes, Tom

Posted 1 month ago

“My order was delivered correctly on the specified day and the recipient was delighted with their flowers. First time using Prestige Flowers and would definitely do so again in the future.”

Helpful Report

Posted 1 month ago

Hello James! Thank you for your fantastic 5-star review! We’re so happy to hear that your order was delivered on time and that the recipient loved their flowers. Best wishes, Rosie

Posted 1 month ago

“Wow !! I had some ocean lillies sent to me , which was so lovely. They are stunning , they smell incredible and honestly couldn't be more beautiful!! The smell fills the room & the size of the flowers are bigger than your hand . I would use this florist myself to send someone some flowers .”

Helpful Report

Posted 1 month ago

Hello Rebecca! Thank you so much for your amazing 5-star review! We’re thrilled to hear that you loved the ocean lilies and that their beauty and fragrance have filled your room with joy. Best wishes, Rosie

Posted 1 month ago

“Beautiful flowers but completely wilted after 5 days, considering how much you pay I expected them to last longer, a supermarket bouquet bought three days before lasted longer. Was upset as they were a mother's day gift, very disappointed with the quality”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We're pleased to hear that you found the flowers beautiful, but we're truly sorry to learn that they wilted sooner than expected. We understand how disappointing this must have been, especially for a meaningful occasion like Mother’s Day. We appreciate your comments regarding the longevity of the bouquet and will be sure to share them with our team for review. If possible, we kindly ask that you send us photos of the flowers, including time stamps, taken within three days of delivery. This will help us investigate the issue further. Please include ‘REVIEW’ in the subject line when you email us. Best regards, Rosie

Posted 1 month ago

“The flowers are great but the website is unnecessarily hard work in my view!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback! I'm glad to hear you liked the flowers, but I'm sorry to know that you found our website difficult to navigate. We understand that a smooth shopping experience is important, and your comments will help us make improvements. If you have any specific suggestions, we’d love to hear them! Best regards, Rosie

Posted 1 month ago

“DO NOT USE THIS COMPANY!! They misrepresent what they are selling and I am embarrassed that my mother received a bunch of flowers that cost £41 (inc delivery) that I could have bought in a supermarket for less than £10. I was actually shocked when she sent me photos and complained straight away and said ‘there was a slight quality issue’ and I was offered a £5 credit to which I responded that I wouldn’t order from them again. They offered to send a replacement bunch which arrived today as was the same as before. I have just emailed again and am contacting trading standards as they should not be allowed to continue scamming customers. We send flowers to loved ones at difficult times along with times to celebrate and I am embarrassed that this bouquet appeared to represent my appreciation of someone that had been through so much and this company unashamedly think it’s acceptable to mis-sell their products.”

Helpful Report

Posted 1 month ago

Hello Emma, Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience did not meet expectations, especially given the thoughtful nature of your gift and the importance behind it. We completely understand how disappointing it must have been to feel that the bouquet did not reflect the value or quality you had hoped for. It’s never our intention to mislead, and we work hard to ensure our arrangements match the images shown on our website. Please note that the product image displayed online is of the medium-sized bouquet, as outlined in the description. The standard size you selected contains fewer stems, which may account for the difference in appearance. We're also sorry to hear that the replacement bouquet didn’t improve your experience, and we regret that our initial goodwill gesture fell short of making things right for you. Your feedback has been passed along to our quality control and customer service teams for further review, and we take your concerns seriously. Warm regards, Tom

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 272,706 reviews