Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,832 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered flowers for my Mum's 86th birthday and paid a total of £42.98 including delivery charge. I added a safe place delivery spot at my mum's home just in case she had gone out. I received an email update from Royal Mail to say that my Mum's flowers had been re-routed from the Midlands to Edinburgh today and my Mum lives in northwest England! Original delivery time was between 10:50am to 2.50pm on initial email. Flowers had arrived at 16:12 at Edinburgh! I rang Prestige flowers and gave the order number and asked why the flowers had arrived at Edinburgh from the Midlands! I was told that this was probably a mistake by Royal Mail when they had updated the tracking. I don't think this was a electronic mistake and that the flowers were at Edinburgh. I was told by the Prestige Flowers representative that the flowers could be delivered up to 7.30pm at night. Flowers never arrived, these were for my Mum's birthday. I've ordered from Prestige a number of times and never had any issues. £42.98 was paid and no flowers. I won't be ordering from Prestige again and will be demanding a full refund as the contract has not been fulfilled at their end!”

Helpful Report

Posted 4 months ago

Hello Debbie, Thank you for your review. I am truly sorry to hear that the flowers you ordered for your mother’s birthday were sent to the incorrect depot, resulting in them not being delivered on your chosen date. Please accept our sincere apologies for the disappointment and upset caused on such a special occasion. I can see that our Customer Service team has responded to your email with further information regarding the delivery. Warm regards, Rosie

Posted 4 months ago

“Beware - my orderfor a new mother and baby flower and vase was not delivered to the address but left in a non designated 'safe' place. Only when I had to contact my granddaughter next day to ask if she had received the flowers did I discover that no, she had not. An outside search found them. This was not the peaceful event I had hoped for. They are, of course, at home all the time so certainly could have accepted the gift if they had been contacted. Presige have been less than helpful or sympathetic - and blame the courier. I understood that the order I placed at considerable cost was with Prestige. A sad tale to tell at the moment of welcoming a new baby.”

Helpful Report

Posted 4 months ago

Hello Jill, Thank you for taking the time to leave a review. We’re very sorry to hear about your recent experience and that your gift was not delivered as expected, especially at such a special time for your family. We completely understand how disappointing this must have been. As we use a third-party courier service, we’re unable to provide specific delivery instructions. When no one is available to receive the item, the courier will act at their discretion — this may include leaving the parcel in a location they consider safe. We are truly sorry for any disappointment or upset caused. Warm regards, Rosie

Posted 4 months ago

“Love the flowers, but I found the website a little confusing - too much to choose from!”

Helpful Report

Posted 4 months ago

Hello Mrs Seels, Thank you so much for your lovely 5-star review! We're thrilled to hear that you loved the flowers. We appreciate your feedback about our website and understand that with so many choices, it can be a bit overwhelming. Warm wishes, Prestige Flowers

Posted 4 months ago

“A friend recommended Prestige Flowers to me ages ago, flowers are fresh & bbeautifully arranged, also the website is easy to follow ( very important to me). Overall a delightful experience knowing the joy these flowers will bring.”

Helpful Report

Posted 4 months ago

Hello Geraldine, Thank you for your fantastic 5-star review! We're so glad to hear that you found our flowers fresh and beautifully arranged, and that our website met your needs. It’s heartwarming to know the joy our flowers will bring. I can see that our customer service team has reached out regarding your order. Please could I kindly ask that you check your inbox? Warm wishes, Ellie

Posted 4 months ago

“The worst business I've had to deal with ever. I ordered flowers for the passing of my Uncle. I live in Canada and the family I was sending to lives in Cornwall England. The picture of what I ordered (and I upgraded the order to ensure it would be beautiful) and what arrived was a complete sham. I sent a message to the business right away as I was mortified at what had been received as I was ordering on behalf of the family in Canada. I sent pictures as well and they said that they could not "see" from the photo I sent and asked me to send a bunch of other photos including a "birds eye-view". Ridiculous! I was not about to call my family who were grieving the loss of their father to do a photoshoot of some crappy condolence arrangement. I was stunned at the response from this company. Then they had the nerve to offer a 15 dollar discount on future orders with them! So, no refund, no offer to 'make it right' or attempt to deliver another arrangement. Interestingly, when I contacted them to complain, they have an actual complaints contact that you connect with. THAT'S HOW BAD THEY ARE! These people should be ashamed of themselves and not be in business. This was so upsetting for all of us.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the disappointment caused — especially given the sensitive nature of the occasion. This is never the level of service or care we aim to provide. We also sincerely apologise if our customer care team’s response came across as insensitive or unhelpful. As an online florist, we do require clear photos of the entire bouquet to make an accurate assessment of any issues. This request is never meant to cause further upset, but rather to help us resolve the matter as fairly and efficiently as possible. Thank you again for your feedback — it helps us identify where we can improve and ensure this doesn’t happen again. Warm regards, Rosie

Posted 4 months ago

“I brought flowers for my mum for looking after my dog, the flowers came in a prestige condition and she loves them. I have ordered flowers before from else where and they have come all broken. I would definitely be ordering from Prestige Flowers again as these flowers were well looked after and handled with care. As soon as she opened the box she could smell the beautiful roses I got her. Thank you so much for your service and will for sure be ordering from you again.”

Helpful Report

Posted 4 months ago

Hello Ceyhan, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your mum loved the flowers and that they arrived in perfect condition. It means a lot to us that you noticed the care we put into our deliveries. We can’t wait to serve you again in the future! Warm wishes, Prestige Flowers

Posted 4 months ago

“I ordered a bouquet for a special birthday, hoping to surprise someone with something beautiful and thoughtful. Unfortunately, what arrived was nothing like the picture on the website. The flowers looked dull, lifeless, and poorly arranged — and they were delivered very late in the day, completely missing the moment I wanted them for. I reached out to customer service with photos, expecting some understanding or at least a partial refund, but instead was told that the bouquet was “of good quality” and “matches the website.” Honestly, that response was so frustrating — the flowers looked nothing like the vibrant, blooming arrangement they advertise. It felt misleading and dismissive. It’s really disappointing when you spend good money on something meant to make someone’s day special, only to feel embarrassed and let down. I wouldn’t trust this company for important occasions — the quality, service, and customer care were all far below expectations.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We’re very sorry to hear that your experience did not meet expectations, especially for such an important occasion. We completely understand how disappointing it must have been to feel that the bouquet didn’t reflect what you saw on our website or arrive at the time you’d hoped. We do mention on our website that lilies are intentionally delivered in bud form to ensure maximum freshness and longevity, as advised by our customer care team. Warm regards, Tom

Posted 4 months ago

“Beautiful wide range of gifts, perhaps too much choice for an 89yr old?”

Helpful Report

Posted 4 months ago

Hello Walter, Thank you for your thoughtful 4-star review! We’re pleased to hear you appreciate our wide range of gifts, and we understand that having too many options can sometimes be a bit overwhelming. We’re here to help if you need any assistance in selecting the perfect gift! Warm wishes, Prestige Flowers

Posted 4 months ago

“I made a complaint in relation to my satisfaction, i initially gave a 1 star review but after the customer care I have received I decided to change to 5 star as the team were sympathetic and ensured another bouquet was delivered. Well done to the customer team”

Helpful Report

Posted 4 months ago

Hello Pam, Thank you for your amazing 5-star review! We truly appreciate your understanding and are thrilled to hear that our customer care team was able to assist you and restore your faith in us. Warm wishes, Prestige Flowers

Posted 4 months ago

“Im disgusted in them..3 days late. Customer Service didnt care just ring back if I didnt get them that day and there see what's happened..but said no way to any refund..I googled flower shops near me turns out they came from midlands and used royal mail.. not like they was cheap . Stay away from them if you want your flowers on time . And now after I do this there's a drop down which does let you answer there own questions RUBBISH STAY AWAY”

Helpful Report

Posted 4 months ago

Hello Terry, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and the delay in your delivery. We completely understand how disappointing it must have been, especially when your flowers were meant for a special occasion. Unfortunately, postal delays can sometimes occur that are outside our control, but we always aim to get every order delivered on time and in perfect condition. If there are any problems with the flowers now they have been received, please send us some photos to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this. Warm regards, Tom

Posted 4 months ago

“Do not use. They use royal mail. Late delivery and royal mail did not deliver on day. Said yhe bouquet was coming from local florist. Then why use royal mail. FALSE ADVERTISING”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your concerns with us. We're sorry to hear about your experience with the delivery and understand your frustration. Our intention is to ensure timely and quality service, and we regret that we did not meet your expectations this time. We do state on our main delivery information page that we use Royal Mail for deliveries. However, we sincerely apologise if this was missed or not clear. We can also see that an attempt was made today as requested, but there was no answer at the address. Warm regards, Katie

Posted 4 months ago

“Very good services 👌”

Helpful Report

Posted 4 months ago

Hello Alex, Thank you for your fantastic 5-star review! We’re delighted to hear that you found our services very good. Warm wishes, Prestige Flowers

Posted 4 months ago

“Requested an afternoon tea to be delivered in 3rd October. Ordered on 28th September thinking that was enough time. It was my friends birthday and they were staying in their holiday home from the 3rd to 5th. The parcel arrived on the 6th when they had gone home. It was delivered and a photo was taken of the parcel but I could only see the parcel so no idea whether it was taken in by someone or left outside. I phoned Prestige Flowers and said the small print said there was a 3 day window which I thought was 3rd 4th and 5th but apparently not it was to the 6th. Although customer advisor apologised I didn't feel there was any sincerity in apology so am very disappointed as my friend didn't get her pressie and I have no idea where it is. Unfortunately for this reason I won't be ordering anything more from Prestige flowers as not only disappointed with parcel not arriving but disappointed with the customer support.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience. We're genuinely sorry to hear that your friend’s birthday surprise did not go as planned and that the delivery timing was not clear. We understand how disappointing this can be, especially when celebrating special moments. Your feedback is valuable to us, and we will use it to improve our communication and service. A member of our customer service team has reached out via email. Warm wishes, Tom

Posted 4 months ago

“After a good experience with some blue lilies in the past, I ordered a different one, expecting it to be the same quality and would last the same or similar (the lilies lasted us for a month). In less than a week I had to throw them away, it's disappointing because it's not cheap. Also, I ordered a large and looked more than a medium size flowers.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your feedback with us. We are sorry to hear that the flowers did not last as long as your previous experience, and that the size was not as expected. It's our aim to provide high-quality blooms, and we regret that we fell short in this instance. We appreciate your comments and will use them to better our services. If possible, could you please send us some time-stamped images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Warm wishes, Tom

Posted 4 months ago

“Love Prestige, flowers have also been beautiful with every order! Fantastic delivery service too.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your fantastic 5-star review! We’re thrilled to hear that you love Prestige and that our flowers and delivery service consistently meet your expectations. Warm wishes, Prestige Flowers

Posted 4 months ago

“Such a lovely bunch of flowers so happy and with easy delivery!”

Helpful Report

Posted 4 months ago

Hello Megan, Thank you for your wonderful 4-star review! We’re so pleased to hear that you loved your bunch of flowers and found our delivery easy. Warm wishes, Prestige Flowers

Posted 4 months ago

“I received the most beautiful arrangement of roses and lillies for my 90th birthday. absolutly delighted with them. I have also sent some to someone else who was thrilled with them. thankyou so much . Chris Harrison”

Helpful Report

Posted 4 months ago

Hello Chris, Thank you so much for your heartwarming 5-star review! We're absolutely delighted to hear that our beautiful roses and lilies added joy to your 90th birthday celebration. It’s wonderful to know you’ve shared the joy with someone else too. Warm wishes, Prestige Flowers

Posted 4 months ago

“I was sent birthday flowers. The first bunch (roses and lilies) was two days late from the guaranteed arrival time and were in a bad shape - most of the flowers were wilted - lilies fully open and two dead roses, the entire bunch only lasting two days and the box was damaged. Regarding the replacement bunch (different and not as big nor the same flowers as the original) arrived within time but most of the white lilies had turned brown within two days and whole bunch past best soon after. My partner (who ordered them) did not receive a good aftercare service and had to argue for a replacement after they arrived not fit for purpose.”

Helpful Report

Posted 4 months ago

Hello, We appreciate you bringing this to our attention and are truly sorry to hear about the issues with your birthday flower delivery. It’s disappointing to know that the flowers did not arrive in perfect condition and that the follow-up service did not meet your expectations. We value your feedback and will certainly use it to improve our services in the future. Please know that we take every customer comment seriously, and we aim to provide a satisfactory resolution. If you’d like to discuss this further, please feel free to reach out to us at enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 4 months ago

“The most amazing flowers and add ons I have ever come across, once I chose you there was no going back, a service that never lets you down and I always use.”

Helpful Report

Posted 4 months ago

Hello Brendan, Thank you so much for your amazing 5-star review! We're thrilled to hear that you consider our flowers and service unmatched. Warmest wishes, Prestige Flowers

Posted 4 months ago

“DO NOT BUY FROM HERE I paid about £70.00 with the delivery for large Windsor wedding flower. 1- I received with delay . 2- It was so small of course the money which I paid was large!!! Not the same as they showed on their website. 3- 3 of the flower were broken. 4- it was in BLACK BOX IN BLACK PAPER WRAP FOR WEDDING PARTY!!!!!! I emailed them and they asked for some photos, I did it . They asked for mor photos for second and third time, I send more than 20 photos for them. Finally they said photos not clear and they offered £10 credit for my next order!!! ARE THEY THINKING I AM COMING BACK TO THEM? NOOOO EVEN WITH FULL REFUND. Wasting time and money with them. zero stars if I could.”

Helpful Report

Posted 4 months ago

Hello Omid, We’re truly sorry to hear about your experience with your recent order. It’s disheartening to learn that the flowers did not arrive as expected and that the customer service you received did not address your concerns appropriately. We understand how important it is for the flowers to meet your expectations, especially for a special occasion like a wedding. Your feedback regarding the size, condition, and packaging is invaluable to us and will be reviewed as we strive to improve our service. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Ellie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 273,832 reviews