Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,845 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,845 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 2nd March 2026

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I just placed my order from Canada, the process was easy, I like that I could include a video message with the card, my Mom is going to love it!”

Helpful Report

Posted 5 months ago

Hello Lisa, Thank you for your delightful 5-star review! We’re so pleased to hear that you found the ordering process easy and that you could include a video message. Warm regards, Prestige Flowers

Posted 5 months ago

“Excellent, this is the second time I have used Prestige flowers this year ,both times flowers arrived on time. Both occasions ordered florists choice and fresh beautiful flowers would definitely recommend this company without hesitation.”

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Posted 5 months ago

Hello Jess, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you received your flowers on time and that you enjoyed our florist's choice. Warm wishes, Prestige Flowers

Posted 5 months ago

“Have been using Prestige Flowers for years, never disappointed. Thank you!”

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Posted 5 months ago

Hello Ann, Thank you so much for your wonderful 5-star review! We're delighted to hear that you've been satisfied with our service over the years. Your continued support means the world to us. Warmest wishes, Prestige Flowers

Posted 5 months ago

“Too many pop ups!”

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Posted 5 months ago

Hello Niki, Thank you for your feedback regarding the pop-ups on our site. We understand how they can be a bit overwhelming at times, and we appreciate you bringing this to our attention. We'll certainly take your comments into consideration as we strive to enhance the shopping experience for all our customers. Warm regards, Rosie

Posted 5 months ago

“Hard work, very confusing.”

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Posted 5 months ago

Hello Paul, Thank you for your feedback. We’re sorry to hear that you found the process confusing and that it felt like hard work. We strive to make our service as straightforward as possible, and your comments will help us improve. If you have any specific suggestions or need assistance navigating our site, don't hesitate to reach out. Best wishes, Rosie

Posted 5 months ago

“After struggling with other online flower deliveries yours was the easiest & great value for money...thank you ..I will return....”

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Posted 5 months ago

Hello Maisie, Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our service easy and great value for money. We look forward to welcoming you back soon! Warmest wishes, Prestige Flowers

Posted 5 months ago

“Really disappointed!!! 😢 Final bouquet delivered looked nothing like the picture!!”

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Posted 5 months ago

Hello Liz, We’re truly sorry to hear that the final bouquet didn't meet your expectations. We strive to create arrangements that reflect the beauty of our product images, and it’s disappointing to know we fell short in this instance. Your feedback is important to us, and we will ensure it’s addressed with our team. From the image provided, we can see that the lilies are still in bud. As noted in the product description, lilies are intentionally sent in bud form. Warm regards, Rosie

Posted 5 months ago

“I ordered flowers for my partner using my own dsrd details, address etc, and within 20 m8nsbof ordering received s email asking me to provide proof of who I am, seriously, for a bunch of flowers, from a company I have a account with, what a joke”

Helpful Report

Posted 5 months ago

Hello Graham, Thank you for taking the time to leave a review. We sincerely apologise for any disappointment or inconvenience this may have caused. Unfortunately, as your order was flagged as potential fraud in our system, we need confirmation of the billing and payment details before we can proceed. Please rest assured that I will share your feedback with the appropriate department. Warm regards, Katie

Posted 5 months ago

“Three times in a row now that orders have failed to arrive on the designated delivery dates. They offer the postage back but I'd rather take my business elsewhere, absolute joke of a company”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I’m very sorry to hear about your recent experiences with us, and I completely understand how frustrating it must have been to have your orders delayed multiple times. This is not the level of service we aim to provide, and I sincerely apologise for the inconvenience caused. I can see that our customer service team have replied to your email and is awaiting your reply. Warm regards, Katie

Posted 5 months ago

“Customer service non existent, no help whatsoever. Emailed them with a complaint , not had any response, no help on the phone. Absolutely disgusting. Do not order from them , you will be wasting your money!”

Helpful Report

Posted 5 months ago

Hello Lynne, We sincerely apologise for the frustration and disappointment you've experienced with our customer service. It is never our intention to leave a customer feeling unheard, and we understand how important timely support is. Please know that your feedback is invaluable, and we’ll work hard to improve in this area. A member of our review team has reached out via email. Warm regards, Katie

Posted 5 months ago

“Very easy to assess the selective needs on the web site.Also the photographic picture are clean and clear .”

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Posted 5 months ago

Hello, Thank you for your fantastic 5-star review! We're so pleased to hear that you found it easy to assess your needs on our website and that our photographs met your expectations. Warmest wishes, Prestige Flowers

Posted 5 months ago

“Thank you it was easy too do”

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Posted 5 months ago

Hello Dean, Thank you for your great 5-star review! We're thrilled to hear that you found everything easy to do. Warmest wishes, Prestige Flowers

Posted 5 months ago

“Great and easy website to use”

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Posted 5 months ago

Hello Ruby, Thank you for your wonderful 5-star review! We're delighted to hear that you found our website great and easy to use. Warmest wishes, Prestige Flowers

Posted 5 months ago

“Utterly unbelievable, that a flower company would not have a sympathy card, or even a plain card, to deliver with sympathy flowers. Totally inappropriate to have an upbeat "Just For You" card included as standard, unless, of course, you go with their other suggestion of no card at all. Top to it off, they tell me "We appreciate you taking the time to contact us, and we hope that the gift brings joy and delight to its recipient.". Very poor.”

Helpful Report

Posted 5 months ago

Hello George, We are very sorry to hear about your experience and the upset this caused during such a sensitive time. We understand how important it is for sympathy flowers to be accompanied by an appropriate message, and we regret that we fell short of your expectations. At present, the “Just for You” design is our standard message card, and unfortunately, we do not currently offer plain alternatives. We sincerely apologise for this and truly appreciate your feedback, which we will share with our team. We do, however, offer a wide range of sympathy cards in our personalised card section, and we will review how we can make this option clearer for customers in the future. Thank you again for bringing this to our attention, and please accept our deepest apologies for any distress caused. Warm regards, Rosie

Posted 5 months ago

“Please don't waste your money or time with this people What they are marketing on their website and what they deliver is nothing alike I have ordered some flowers to be delivered to a hospital for our niece who had a major operation I particularly paid the additional £10 for the large bouquet I couldn't believe my eyes when she sent me the picture of flowers that she has received Total scam and cone!!!!! Tried to talk to customer service who doesn't care and so unhelpful”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry to hear about your recent experience and the disappointment caused by your order. This is not the level of service or quality we aim to provide, and we completely understand your frustration. From the images you shared, we can confirm that the correct number of stems was included for the large bouquet. As noted on our website, lilies and certain other flowers are intentionally delivered in bud form to ensure freshness and longer-lasting enjoyment. Once the blooms open, the bouquet will more closely resemble the image shown online. Thank you for bringing this to our attention – your feedback helps us improve. Warm regards, Katie

Posted 5 months ago

“I ordered flowers from Prestige for my mums birthday this month. However the package was in such a damaged state that the courier wouldn’t deliver it as the box was ripped open and the stems were broken. My mum never saw them. When I contacted Prestige about this issue they refused to process a refund, or even credit our account for a new bouquet. They claimed that we rejected the flowers and were therefore not entitled to anything. This is disgraceful. What was meant to be a nice birthday gift, from a supposedly reputable company feels like a scam. I understand that the package could have been damaged by the couriers, but that is for Prestige to sort out with them. They should not be punishing the customer for never receiving an item they were supposed to provide. This is without mentioning how rude and unhelpful the customer serviceh team were. Not even as much as an apology. Awful”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear about the experience you had with your recent order. What was meant to be a thoughtful gift for your mum’s birthday should never have turned into such a disappointment, and we completely understand your frustration. I have reached out via email to hoepfully resolve this. Best wishes, Ellie

Posted 5 months ago

“I ordered flowers to be delivered for our civil partnership reception, selected the specific day of delivery and emailed the company to confirm they can deliver on the correct day/time. They confirmed the flowers would be delivered and made no indication that the use royal mail as their delivery service. I then received an email from the royal mail stating that the flowers would be delivered 3 days after our wedding. After emailing Prestige Flowers, they lied and told me to ignore the royal mail's email and that the flowers would arrive. Our civil partnership happened, and no flowers were delivered. The order was a complete waste of time and money and Prestige Flowers, who had no problem lying to me via email, claim to have done nothing wrong. Do not order from this company, they ruined our big day and didn't seem to have any empathy whatsoever.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to leave a review. We are truly sorry to read about your experience and the disappointment caused by your order. We sincerely apologise for any miscommunication regarding our delivery process and the confusion caused by the Royal Mail notifications. It is never our intention to cause stress or upset, especially during such meaningful occasions. Your feedback has been shared with both our customer care and operations teams so that we can urgently review what went wrong and take steps to prevent a recurrence in the future. Warm regards, Katie

Posted 5 months ago

“Highly disappointed with what was received. I purchased a large bouquet and got a medium size one (I had purchased a medium the week before so I knew there was no difference). All I got was a bow that was extra. When I emailed they doubled down that the flowers were fine. They also 100% guarantee you get what you ordered, so they should change that. Save your money and buy from a supermarket, we were given a bouquet that cost half the price and it’s full and beautiful and next to the ones I got mine look pathetic. I’ve posted what I ordered and what I received.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We are very sorry to hear about your disappointment with your recent order. We understand how frustrating it must have been to feel that your large bouquet did not reflect what you expected. We regret that on this occasion we fell short, and we are sorry that our earlier response left you feeling dissatisfied rather than reassured. Your feedback regarding our guarantee has also been noted, and it will be shared with our team as we continue to improve both our products and our communication. Warm regards, Katie

Posted 5 months ago

“Doesn’t even deserve a 1 star, I paid £28 for the September bouquet for my sisters 70th, received no more than 10 flowers and lots of green bits, tiny box, I had a roses bouquet bought for me from my grandchildren, compared to prestige flowers The roses are beautiful, I’m not sure who writes giving 4 stars, to me they don’t deserve it, never use them again it’s just not worth the money”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear about your disappointing experience with our September bouquet, especially as it was intended for such a special occasion. This is certainly not the impression we want to leave with our customers, and we understand how upsetting it must have been to feel the flowers did not match expectations. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 5 months ago

“Ordered flowers for my mum’s birthday which was 3 days ago, they’ve still not been delivered. When asked for cancellation and refund today, the chat rep said that they can’t do anything as the “tracking” says “delivery attempted twice”. No delivery was attempted whatsoever. What a waste of time and money. Bunch of cheats!”

Helpful Report

Posted 5 months ago

Hello Kay, Thank you for sharing your concerns with us. We’re genuinely sorry to hear about the delivery issues you encountered. We understand how frustrating it can be when expectations are not met, especially for special occasions. Your feedback regarding the tracking information and our customer service is important to us, and we will certainly look into this matter further to identify where we fell short. Please know that your experience doesn't reflect the level of service we strive to provide. A member of our review team has reached out via email. Best wishes, Rosie

Posted 5 months ago

Prestige Flowers is rated 4.4 based on 273,845 reviews