Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,251 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,251 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rose and lilly bouquet received for mothers day. By Tuesday 2 of the roses were dead. I contacted customer services who were not really interested , said i needed to let them know within 3 days so they wouldn't help !! Poor service”

Helpful Report

Posted 5 months ago

Hello, We’re really sorry to hear about the poor experience with the bouquet and the lack of support from our customer service. This isn’t the standard we aim for. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 5 months ago

“Bought for my friend for mother's day and I have seen the flowers she received. As a first time buyer from Prestige Flowers, I am very disappointed with the bouquet she received for the price paid. The bouquet received is nothing like the image on the website as many purchasers from Prestige Flowers also frequently commented. It’s not definitely worth the price for the amount and the quality of flowers received therefore the photo on the site is misrepresenting the flowers actually sent out. I could have bought a few bunches from Supermarket for much lesser price and made up a nice bunch flowers than this. It is really very disappointing.”

Helpful Report

Posted 5 months ago

Hello, We’re really sorry to hear that the bouquet you ordered didn’t match the online image and that you feel the price didn’t reflect the quality. This isn’t the experience we want for our customers. A member of our reviews team will look into what happened and work to make this right for you. Kind regards, Team Prestige Flowers

Posted 5 months ago

“I ordered flowers for my Mum for Mother's Day. They couldn't be delivered on Sunday, and also weren't delivered on Monday. When they hadn't been delivered by Tuesday I checked the tracking and discovered that Royal Mail had claimed that delivery had been "refused by the recipient", and the flowers had been returned to the sender. My Mum was in at the time the delivery was attempted, the delivery address was correct, and she confirmed that no delivery attempt was made. When I complained to Prestige Flowers (who have a "100% Satisfaction Guarantee" - as long as the problem doesn't relate to delivery) they simply advised that they couldn't offer a refund as my Mum had refused delivery! How can the recipient refuse delivery when the delivery wasn't even made?! Read the "100% Satisfaction Guarantee" before ordering - if anything goes wrong with the delivery then Prestige Flowers don't care! First and last time ordering.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re sorry for any disappointment caused. Please understand that if an order is refused by the recipient, we’re unable to offer compensation, as this decision is entirely at their discretion. Kind regards, Katie

Posted 5 months ago

“Awful service, arrived 3 days after Mother's Day despite being ordered 5 days before. Flowers were wilted from sitting in a depot and looked nothing like the pictures online. There are probably criminal investigations that were solved faster than the refund I requested. Won't be using again.”

Helpful Report

Posted 5 months ago

Hello, We’re really sorry to hear about the late delivery, wilted flowers, and the refund delay. This isn’t the standard we aim for, and we understand your frustration. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 5 months ago

“My son ordered the Rose & Lilly hand tied bouquet , delivered the day before Mothering Sunday (14th March) I was very disappointed when I unwrapped the flowers to find one of the lilly stems was broken and there was no flower food in the package. Today is 19th March the roses are losing their petals and foilage, and the stargazer lillys are definitely not gazing to the stars! I am really unhappy with this bouquet, especially as he opted for the larger bunch.”

Helpful Report

Posted 5 months ago

Hello, We’re really sorry to hear about the broken stem, missing flower food, and the bouquet not lasting as expected. This isn’t the standard we aim for. Kind regards, Team Prestige Flowers

Posted 5 months ago

“Terrible service. Flowers arrived 2 days after Mothers Day. Watch the small print as they’re very crafty and won’t refund you!! Lesson learned so please don’t order from here if you need flowers on a specific day as they just blame the couriers”

Helpful Report

Posted 5 months ago

Hello, We’re really sorry to hear about the delayed delivery. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Team Prestige Flowers

Posted 5 months ago

“I’m very happy with my order from Prestige Flowers. The delivery was quick and everything arrived in perfect condition. The flowers were fresh, nicely arranged, and well protected. Great service — I’ll definitely order again!”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re thrilled to hear your order arrived quickly, in perfect condition, with fresh, nicely arranged blooms that were well protected. We appreciate your kind words and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 5 months ago

“Rose and Lily Bouquet. £25.00 plus postage. Bouquet delivered on Mothers day, from my son who lives in Australia. Lovely surprise. Flowers looked beautiful. I had to bin the foliage because of the small leaves were dropping, within 24 hours the roses had died. The Lilies have not opened yet. Never a good time to buy flowers for mothers day, florists are very busy you may not give you as good a service. I am very disappointed.”

Helpful Report

Posted 5 months ago

Hello, We’re really sorry to hear about the condition of the bouquet and the disappointment you’ve experienced. This isn’t the standard we aim for. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 5 months ago

“I always chose Prestige Flowers, but fail to go through so many loops to place an order.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re sorry to hear you’re finding the ordering process a bit cumbersome. We’d be glad to help simplify this for you—please contact our support team so we can assist directly and get you back to enjoying your blooms with ease. We appreciate your loyalty and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 5 months ago

“My son bought roses and lilies .roses died after 3 days .sent in complaint heard nothing .my son also complained heard nothing photo also sent”

Helpful Report

Posted 5 months ago

Hello, We’re really sorry to hear about the issues your son faced with the roses and lilies, and that you haven’t received a response to your complaint. This isn’t the experience we want for our customers. After further investigation I can see you have been in contact with our customer support team and you have been advsied correctly. Kind regards, Team Prestige Flowers

Posted 5 months ago

“if i could give 0 stars i would !!!!! i ordered a large bouquet, what i got was brown edged roses and the other blooms had nasty brown spots on them and there was hardly any flower stems i contacted customer services to be told over and over again that the flowers i recived were high quality and the amount was correct for a large bouquet i have sent pictures i am just getting fobbed off with what seems to be the standard cut and paste speel about they think everything is high quality and the right amount you carnt get past customer services who just say everything is fine i feel like ive been scammed i will be taking this further”

Helpful Report

Posted 5 months ago

Hello, We’re really sorry to hear about the quality concerns with your bouquet and the frustration you’ve experienced with our replies. I can see you have been in cotnact with our customer support team, and this has been resolved. Kind regards, Team Prestige Flowers

Posted 5 months ago

“beautiful flowers and great value. Loads to choose from and for all occassions”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re thrilled to hear you found the flowers beautiful and great value with lots of choice for all occasions. We appreciate your support and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 5 months ago

“Ordered expensive flowers for my wifes birthday which is tomorrow, Thursday. Loving in Shetland we assumed, as they took our order and allowed me to chose a delivery date, that they would be using a 3rd party called Stems based in Lerwick. I have just got an email from Royal Mail saying they will deliver on Friday. Thats no good. Her birthday is Thursday. Now we are going end up with a bunch of expensive flowers that have been in a box for 3 or 4 days that are going to miss the occasion for what they were bought. Avoid.”

Helpful Report

Posted 5 months ago

Hi Kevin, We’re really sorry to hear about the delivery issue and that your wife’s birthday could be affected. This isn’t the experience we want for our customers, and we understand how important it is that the flowers arrive on time. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team Prestige Flowers

Posted 5 months ago

“I ordered the Florist Choice Bouquet to be delivered to my Mother for Mothers and paid for the upgraded medium bouquet. The bouquet was on offer for £32.99 (half price) and looked beautiful it the advertisement, a full bouquet full of roses and multiple other flowers. What arrived was 4 x Chrysanthemums and 2 x carnations stems with a load of filler foliage and gypsophilla. It looked like it was £6 from tescos at best. I have been liaising with Megan B from the customers service team who has stated that that what i recieved is in line with the guidelines. While I appreciate it is 'florist choice' and the flowers within the bouquet will vary, my issue is with the distinct lack of flowers in the bouquet which they cannot seen to understand or grasp. I have been constantly told that the flowers can vary (which is not my issue) or told to wait 3 days until the flowers 'bloom' even those these flowers won't bloom and are fully open (again 4 x chrysanthemums and 2 Carnations) Avoid like the plague, utter waste of money. Petrol station equivalent bouquets at best and florist prices and a customer service team that doesn't listen or seem interested to help.”

Helpful Report

Posted 5 months ago

Hi Olivia, We’re really sorry to hear the bouquet did not meet your expectations, and the service you received wasn’t up to standard. This isn’t the experience we want for our customers. I can see you have been in contact with our customer support team, and you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 5 months ago

“Ordered flower for mothers day, as this was on Sunday already requested to have them delivered on Saturday just to be sure, after all there is 7 day delivery. Got notice from Royal Mail on Friday that flowers were in their depot and would be delivered on Monday. Contacted Prestige and was re-assured this was error and flowers would still be delivered on Saturday. In the end flowers arrived on Monday. Too late for mothers day, after 4 days in depot (so if lucky 3 days left in them) Contacted Prestige, but there 100% satisfactory guarantee is clearly not with anything either. Maybe they were good before, but I would strongly advice against using them.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Team Prestige Flowers

Posted 5 months ago

“Mother’s Day flowers were shocking nothing like what they advertised. Apparently they have reviewed my pictures and cannot see an issue. Refused to resend replacement flowers or refund. False advertising and a total rip off.”

Helpful Report

Posted 5 months ago

Hi Lindsay, We’re really sorry to hear your Mother’s Day flowers didn’t match the advert and that you didn’t receive a replacement or refund. This isn’t the experience we want for our customers. I can see you have been in cotnact with our customer support team, and this has now been resolved. Kind regards, Team Prestige Flowers

Posted 5 months ago

“My son brought me a bouquet flowers for MOTHERS DAY after a small hiccup customer service were BRILLANT .Ellie.m was really good at sorting the problem out , will i recommend this company, a BIG YES i would , beautiful flowers .”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re delighted to hear that your son’s gift brightened Mother’s Day and that Ellie.m helped sort the hiccup. We appreciate your recommendation and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 5 months ago

“Twice now Prestige Flowers has not managed to make sure the flowers I ordered were delivered on time both bouquets were delivered a day late I sent them a message and have not had a reply.I sent a message twodaays ago and still no reply.”

Helpful Report

Posted 5 months ago

Hi Norma, We’re really sorry to hear that your bouquets were delivered late and that you haven’t received a reply to your message. This isn’t the experience we want for our customers. I can see you have since been in contact with our customer support team, and you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 5 months ago

“I wouldn't score them any stars. Ruined mothers day even though I ordered flowers well in advance. Flowers didn't arrive till Tuesday afternoon and obviously poor quality as they've been in a van for God knows how many days. Customer services is iseless, they blame the couriers that THEY engage?! They won't offer a refund so if you are ever thinking of using this outfit, you may as well throw your money straight into the bin.”

Helpful Report

Posted 5 months ago

Hi Gary, We’re really sorry to hear about the late delivery and quality of the flowers, and that you’re disappointed with our service. This isn’t the experience we want for our customers. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 5 months ago

“Ordered next day delivery flowers on the Friday before Mothers Day, theybstill hadn’t arrived by Mother’s Day which meant I had to spend extra money on another gift. Prestige flowers UK “customer service” Blame THEIR 3rd Party delivery company (not my Issue, my contract was with them). They refuse to refund or any other mediation. I would recommend to avoid using this company.”

Helpful Report

Posted 5 months ago

Hello Pete, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Rosie

Posted 5 months ago

Prestige Flowers is rated 4.4 based on 274,251 reviews