Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,737 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,737 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Rubbish , I ordered A LARGE BOUQUET OF FLOWERS for my daughters special birthday....and she received a bunch of greenery ....you could not see flowers .... THE DOWN LOAD PICTURE WILL NOT WORK ....!!!”

Helpful Report

Posted 3 months ago

Hello, I'm truly sorry to hear about your experience. We aim to create beautiful bouquets, and it seems we've missed the mark this time. Your feedback is taken seriously, and we're here to assist you in any way we can. I can see that our customer service team has replied to your email this morning to assist further. We hope that this can be resolved! Warm wishes, Katie

Posted 3 months ago

“Flowers are definitely not new and the amount you pay compared with you got is no value for money. I think it was the last purchase”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re really sorry to hear that you were disappointed with the flowers you received. It’s important to us that our customers feel they’re receiving good value for their money, and your feedback is crucial in helping us improve. We appreciate you bringing this to our attention and will ensure that we review your comments closely. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 3 months ago

“DO NOT USE THIS COMPANY!!!! I purchased from these rogues as a birthday gift for my wife, I upgraded the bunch to a large and with delivery paid roughly £40, there were hardly any flowers and I would have been better purchasing from a supermarket, see attached the image of what I should have recieved and the measly bunch we recieved. PLEASE DO NOT USE THIS COMPANY!”

Helpful Report

Posted 3 months ago

Hello, We sincerely apologise for your experience and understand your disappointment regarding the bouquet you received. It’s disappointing to hear that it did not meet your expectations, especially for such a special occasion. We value your feedback and will look into this matter further to improve our offerings and services. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 3 months ago

“Promise of next day delivery which did not happen to then be told if you are in a remote area of Northern Ireland, Scotland or Wales that it can take longer. This should be made a lot clearer on the website so customers know how long it will actually take. I will not use this site again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your concerns with us. We're genuinely sorry to hear that your experience did not meet your expectations. We understand how important timely delivery is. Your feedback about clarity regarding delivery times in remote areas is invaluable and will be taken into consideration for future improvements. Warm regards, Tom

Posted 3 months ago

“Great service, easy to use website and good value.”

Helpful Report

Posted 3 months ago

Hello, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our service great and our website easy to use. Warm wishes, Prestige Flowers

Posted 3 months ago

“Really disappointed with bouquet and service from Prestige flowers. Really cannot recommend. "Choose the perfect day for your delivery".. And wait and wait. My bouquet arrived 4 days late. I have no idea whether the flowers looked beautiful after their trip around Europe. Choose another company. They then claimed delivery can take upto 3 days after your chosen date!!”

Helpful Report

Posted 3 months ago

Hello, We truly regret to hear about your experience with the delayed delivery and understand your frustration. Timeliness is something we strive for, and we apologise for any inconvenience this may have caused you. Your feedback regarding the clarity of delivery expectations is invaluable, and we will certainly work on improving this aspect for our customers. Warm regards, Katie

Posted 3 months ago

“Shocking Disgusting flowers half dead. I emailed company several emails back asking for photos which were sent. I ordered 2 lots different addresses, one was late. The customers service is probably read off screen. Not interested at all don’t use this company flowers sent we’re not even worth £3”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback, and we're sorry to hear that your flowers did not arrive in the condition you expected. We understand how disappointing it is when an order does not meet your standards, and we appreciate you reaching out to us. Customer service is important to us, and we regret that you felt your concerns were not addressed adequately. I can see that they have requested some images of the second order and they are awaiting your reply. Warm regards, Rosie

Posted 3 months ago

“This Company should not still be Trading. The flowers are awful. We paid over £33 for 5 roses (1 of which was dead,) and 2 stems of lilies with a bit of green foliage (which was shedding the leaves directly we took it out of the box). Avoid this company. By the way I tried adding a photo as proof but it does not allow you to do this. That says it all!”

Helpful Report

Posted 3 months ago

Hello, We appreciate you taking the time to share your experience, and we're genuinely sorry to hear about your dissatisfaction with the flowers you received. It's disheartening to know that they did not meet your expectations and that one of the roses was in poor condition. We aim to provide high-quality products, and it’s clear we missed the mark in your case. We can see that you are in touch with our customer service team and we hope that this can be resolved. Warm wishes, Rosie

Posted 3 months ago

“I don't think the delivered bouquet is at all like the picture, and certainly not worth £42!”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. We're sorry to hear that the bouquet you received did not meet your expectations and that it didn't match the picture you saw. We strive to deliver the best experience, and we take your comments seriously as we look to improve. Please could you send some images, including a birds-eye view, to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line? Best wishes, Katie

Posted 3 months ago

“Flowers received as a gift, delivered to the wrong address, the box was thrown over a locked gate and left in the rain. I can accept that these things happen when using certain delivery companies however, what is unacceptable was the quality of the product I received. After a number of emails I decided to leave it. My only advice would be to get your flowers from a local supermarket and save your money”

Helpful Report

Posted 3 months ago

Hello, Thank you for reaching out and sharing your experience. We sincerely apologise for the issues with your delivery and the quality of the flowers you received. It's disappointing to know that your gift did not convey the thoughtfulness intended, and we appreciate your feedback regarding our service and product. We would need the named customer or recipient to reach out regarding this order and we would happy to look into this for you. Best wishes, Tom

Posted 3 months ago

“The flowers I purchased for my wife’s 60th birthday were disgusting and I could have bought better from Aldi or Asda. What there website does not say is that they put the price of the standard flowers but show a standard bunch as what was in the reply from Prestige after my complaint. To me this is mis selling. I can still see the disappointment on my wife’s face when she opened them. Amazing it won’t let me download the picture I took of them to show the quality of the standard size. Also when I want to take a photo using there box it will not let my camera take a photo but my phone camera works everywhere else. The one star was because they were delivered on time but the box was damaged.”

Helpful Report

Posted 3 months ago

Hello Chris, Thank you for sharing your experience with us, and we are truly sorry to hear that the flowers did not meet your expectations for such a special occasion. It’s disheartening to know that they caused disappointment for you and your wife. We strive to provide clear information on our website, and we appreciate your feedback regarding the representation of our arrangements. We also regret to hear about the issue with your delivery box. Your experience is important to us, and we will share this feedback with the appropriate teams. Warm regards, Tom

Posted 3 months ago

“Flowers are beautiful & reasonable priced. Purchased a beautiful bouquet for a friends 40th birthday.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your amazing 5-star review! We're so pleased to hear that you found the flowers beautiful and well-priced for your friend's special birthday. Warm wishes, Prestige Flowers

Posted 3 months ago

“Writing from Canada, I just got a photo of the flowers delivered to my aunt in Scotland. What an embarrassment! I ordered the "medium" bouquet (I hate to think of what the "small" looks like) that had a small variety of blooms and dried seed pods. Such a disappointment. Unfortunately I paid extra for 12 months of "free delivery". Suffice it to say, I won't be needing free delivery because I'll never order flowers from this website again. A waste of $94.Canadian.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the bouquet did not meet your expectations and that it left you feeling embarrassed. We strive to provide beautiful, quality arrangements, and it’s disappointing to learn that we fell short in this instance. Your feedback is important, and we would love to investigate this further. Please reach out to us at enquiries@prestigeflowers.co.uk with any photos of the bouquet so we can better understand the situation. Warm regards, Rosie

Posted 3 months ago

“The Website was easy to use, lots to beautiful things too choose for every occasion.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your fantastic 5-star review! We're delighted to hear that you found our website easy to use and enjoyed the beautiful selection for every occasion. Your satisfaction is important to us, and we look forward to welcoming you back soon. Warm wishes, Prestige Flowers

Posted 3 months ago

“Awful service. Flowers were guaranteed for next day delivery but arrived a full day late, completely missing the event they were ordered with. They were also left with the courier overnight so freshness was questionable and the delivered product did not look like the picture on the website. To make matters worse customer service was atrocious. Would give 0 stars if it was possible!”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your experience with us. We’re truly sorry that your order arrived late and did not reflect the high standards we aim to deliver. It’s disappointing to hear that the freshness and appearance of the flowers fell short of your expectations, and we sincerely apologise for the inconvenience this caused during your event. As noted on our website, deliveries to addresses further from our distribution centre may occasionally take longer in transit, and we regret that this affected your order. To help us investigate further, please could you email photos of the bouquet to enquiries@prestigeflowers.co.uk, including your order number and ‘REVIEW’ in the subject line? Warm regards, Katie

Posted 3 months ago

“I spent £139.44 ON 3 ARRANGEMENTS FOR GOOD FRIENDS THAT WERE TOTALLY UNACEPTABLE. I WAS EMBARRASSED AND FELT LET DOWN BY YOUR COMPANY. SOME OF FLOWERS OPENDED THE OTHERS WHERE SMALL ROSES WERE USED DIDNT OPEN. TOTALLY FEEL LET DOWN BY PRESTIGE I WONT BE USING YOUR COMPANY AGAIN, NOR WILL MY FRIENDS.”

Helpful Report

Posted 3 months ago

Hello Alison, Thank you for your feedback. We sincerely apologise that your experience did not meet your expectations and that the arrangements left you feeling embarrassed. We understand how important it is for flowers to convey the right sentiment, and we truly regret that this was not achieved. A member of our review team has reached out via email. Best wishes, Rosie

Posted 3 months ago

“DO NOT BUY FROM HERE I ordered flowers for someone who was ill. I got sent a photo from the person who received them and they looked NOTHING like the photo on the website. There were barely any flowers in the bouquet, mostly just leaves and sticks. £52 down the drain. I’m so disappointed.”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback. We’re very sorry to hear that the bouquet you received did not meet your expectations. We understand how disappointing it can be, especially when sending flowers to someone special during a time of need. We appreciate you bringing this to our attention, and we will use your comments to help improve our service. Please could you send us some images of the bouquet, including a birds-eye view, to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm wishes, Tom

Posted 3 months ago

“Boquete was nicely presented. Packaging seemed very restricting. Flowers were mostly dead within 5 days despite best efforts.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback. We're glad you appreciated the presentation of the bouquet, but are sorry to hear about the issues with the flowers. Your experience matters, and we'll certainly look into the packaging to ensure the best quality. Warm wishes, Prestige Flowers

Posted 3 months ago

“Really good idea and service”

Helpful Report

Posted 3 months ago

Hello, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you appreciate our idea and service. Warm wishes, Prestige Flowers

Posted 3 months ago

“Don’t waste your money! You can get better flowers on Asda than this website. Total ripp Off…The pictured from website is totally very far from what they send it to you .”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We're truly sorry to hear that your experience did not meet your expectations. We strive to provide quality arrangements and understand how disappointing it is when what you receive doesn't match what you envisioned. We appreciate your feedback as it helps us improve our service. Please reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warmest regards, Rosie

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 273,737 reviews