Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,709 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,709 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy, lots to offer and great service!”

Helpful Report

Posted 1 month ago

Hello Allison! Thank you for your wonderful 5-star review! We're thrilled to hear that you found our service easy and enjoyed our wide range of offerings. Best wishes, Rosie

Posted 1 month ago

“Easy to use website. High quality pictures of the flowers on sale. Wide variety of flowers to choose from. Wide range of extras which should suit everybody's individual needs”

Helpful Report

Posted 1 month ago

Hello! Thank you so much for your amazing 5-star review! We're thrilled to know you found our website easy to navigate and enjoyed our high-quality flower selections along with the variety of extras. Best wishes, Rosie

Posted 1 month ago

“To say I am disappointed with the flowers I received from my 2 children for Mother's day is an understatement. The majority of the pink stargazer lilies have never bloomed and just have a crispy, withered look about them. My children saved their pocket money to buy me these (dad placed the order on their behalf) so it is them I also feel sorry for and I have have said next time to go to a supermarket and buy me a bunch for a fraction of the price and in much better condition!! The white lilies are ok but the picture on the internet is NOTHING like what I got delivered and certainly not worth the £35.49 for the flowers and £5.99 delivery a total of £41.48 paid by my children.”

Helpful Report

Posted 1 month ago

Hello Amanda, I’m truly sorry to hear about your disappointment with the flowers received for Mother’s Day. It’s understandable how upsetting it must be for both you and your children, especially given the effort they put into choosing a meaningful gift for you. We strive to provide blooms that are fresh and beautiful, and I regret that we fell short in this instance. Your feedback is invaluable, and we will certainly take it into account to ensure we improve our quality and service moving forward. I have reached out via email. Best regards, Ellie

Posted 1 month ago

“I ordered x 3 lots of flowers from website. X1 flowers had an issue with address. As soon as I realised I let them know . They ask for order number I send and the correct address. Flowers have been returned to them . I was on holiday I tried to sort but nothing happen. J rang them on return followers still not delivered . They say they are sorry they are unable to give a refund or delivery the flowers as its being returned to them. I spend over £ 100 with this order and they couldn't do anything for the order. I won't be be using thèm again.”

Helpful Report

Posted 1 month ago

Hello, I'm truly sorry to hear about the issues you faced with your order. It's understandable how disappointing it can be when an address error impacts your delivery, especially after spending a significant amount. We always recommend contacting us as soon as a problem arises, but I regret that our response in this instance didn't meet your expectations. We value your feedback greatly and will work on improving our communication and processes. Best regards, Katie

Posted 1 month ago

“I won't be ordering from this company ever again .they have my money but never delivered the flowers on the day. There response was one of indifferenece,they could not careless about there own standards. I believe the flowers arrived the day after which was pointless the moment had passed. I don't think this company can be seen as reliable or efficient”

Helpful Report

Posted 1 month ago

Hello Patricia, I sincerely apologise for the frustration you experienced with your order. We always aim to deliver on the promised date, and I'm sorry to hear that this was not the case for you. I also regret that our response did not reflect the concern you deserved. Your feedback is crucial, and we will take it into consideration as we strive to improve our standards and service. Best regards, Katie

Posted 1 month ago

“Flowers delivered on 2nd April were clearly past their best (and likely surplus stock that had been used for Mother's Day - 2 days earlier). In registering a complaint (because after 2 further days most flowers had wilted) I find that I had previously received poor quality flowers in 2022 - when, in response to my complaint then, the company refused to accept that their flowers were not 'prestige' quality. Be careful - expensive for what, in my experience, twice, is nothing better than a local supplier.”

Helpful Report

Posted 1 month ago

Hello Steve, We’re very sorry to hear about your experience with the flowers you received. It's disappointing to know they did not arrive in the quality you expected, especially given your previous concerns. We strive to ensure that all our products meet high standards, and we deeply regret any confusion or dissatisfaction this has caused. Your feedback is important to us, and we will definitely take it into consideration as we aim to improve. Best regards, Katie

Posted 1 month ago

“My husband ordered me some flowers for my Anniversary where is stated, as it does on lots and lots of bouquets NEXT DAY DELIVERY. They cost £55. My flowers did not turn up at all. I waited all day but no flowers. My husband phoned, asking about the flowers to be told they could arrive up to 7.30pm. They did not arrive. They were ordered as it said next day delivery. After phoning the following day I was told there is a three day window for when your flowers could arrive. After the third day they would refund delivery charge but not flowers. Absolutely shocking. This means although it says NEXT DAY DELIVERY it could up to three days after the requested date of delivery. Unbelievable. This customer service is something I’ve never known. The date of delivery is so important to the person receiving the flowers. Whatever day you order your flowers for they could be up to three after??? This company needs to take NEXT DAY DELIVERY from beneath the bouquets shown. But this third day window will apply to all flowers ordered. False information. I am so upset. No flowers. No refund. I will, obviously never be using this company again and I suggest you don’t too. I can’t tell you about the quality of the flowers as I have not received them. So upsetting.”

Helpful Report

Posted 1 month ago

Hello Jane, We’re truly sorry to hear about your recent experience, especially on such an important and meaningful occasion. We understand how upsetting and frustrating it must have been to not receive your anniversary flowers on the day they were expected. We sincerely apologise for the confusion around our delivery terms. While we do our very best to deliver on the chosen date, there are, unfortunately, rare occasions when courier delays occur. We also regret that you were left feeling unsupported by our customer service, and we’re sorry for any added stress this caused. Once again, we’re truly sorry for the disappointment and the impact this had on your special day. Warm regards, Katie

Posted 1 month ago

“Great selection & easy to order”

Helpful Report

Posted 1 month ago

Hello Abigail! Thank you for your fantastic 5-star review! We're delighted to hear that you appreciated our great selection and found ordering easy. Best wishes, Rosie

Posted 1 month ago

“What we ordered to what we got I have ordered before and had no issue but my mum was away for mothers day so ordered flowers when she was home. Not half as nice as pictured.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. I'm glad to hear you've ordered from us before without issue, but I'm sorry to learn that the flowers didn’t meet your expectations this time around. We always aim to deliver arrangements that closely match what is pictured, and I apologise for the disappointment. If possible, please could you send us a birds-eye view images of the bouquet to enquiries@prestigeflowers.co.uk with your order number in the subject line? We would be happy to look into this for you. Best wishes, Rosie

Posted 1 month ago

“Beautiful vibrant flowers”

Helpful Report

Posted 1 month ago

Hello Alex! Thank you for your fantastic 5-star review! We're delighted to hear that you loved the beautiful, vibrant flowers. Best wishes, Rosie

Posted 1 month ago

“Flowers arrived 2 days after and no response to a complaint raised on 29/03. Will not use again”

Helpful Report

Posted 1 month ago

Hello, I'm really sorry to hear about the delay with your order and the lack of follow-up on your complaint. We aim to provide timely service, and it's clear we fell short in this instance. Your feedback is important, and I appreciate you bringing this to our attention. I’ve reviewed your ticket and can confirm that our customer service team responded to your email on the 30th, requesting confirmation of the delivery details. When you can, could you please check your inbox or junk folder to see if it may have landed there? Best regards, Rosie

Posted 1 month ago

“I happen to find Prestige flowers a few years ago online, so i gave it a go. Best decision ive made. Flowers are the best quality, they always get delivered as promised, and always brilliant communication. All positive every single time ive orderd. Thank you.”

Helpful Report

Posted 1 month ago

Hello Llinos! Thank you for your amazing 5-star review! We're so glad to hear that you found Prestige Flowers a few years ago and that it has been such a positive experience every time you've ordered. Providing top-quality flowers and excellent communication is what we strive for, and it's wonderful to know we met your expectations. Best wishes, Rosie

Posted 1 month ago

“Absolutely useless company. Tired, dying flowers and sent gifts marked "Happy Birthday" instead of the Mother's Day gifts we'd actually ordered.”

Helpful Report

Posted 1 month ago

Hello, I'm very sorry to hear about your experience with us. It’s disappointing to know that the flowers did not meet your expectations and that the gift was not what you ordered. This is certainly not the level of service we aim to provide, especially on such special occasions. Your feedback is essential, and I would love the opportunity to address your concerns further. Please reach out to our customer service team with your order details, and we can look into this matter for you. Please also include 'REVIEW' in the subject line. Best wishes, Ellie

Posted 1 month ago

“The flowers that came were not worth the price, the box was damaged and the actual flowers are dying despite only just getting them, I bought some for mothers day that were a lot better from a different company…”

Helpful Report

Posted 1 month ago

Hello Erin, I’m truly sorry to hear about your experience with the flowers you received. It’s disappointing to learn that the quality didn’t meet your expectations, and I apologise for the condition they arrived in. We strive to deliver only the best, and it’s clear we missed the mark on this occasion. If you have already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 1 month ago

“Ordered a parcel to be delivered for my wedding anniversary and despite repeatedly calling and chexking for delivery it hasnt been delivered on time and still waiting. The staff seem to be repeating auditioned apology notes and did not help. at all other than offering a 5.99 voucher which I do not want, Now wife is not happy and no one takes responsibility for the inconvenience this has caused. Poor poor service.”

Helpful Report

Posted 1 month ago

Hello, I sincerely apologise for the experience you've had with your order on such an important occasion. It’s unacceptable that the delivery did not arrive on time and that our responses did not provide the resolution you were seeking. We understand how disappointing this situation is, especially when you were hoping to celebrate your anniversary. Your feedback is crucial, and I will ensure it is addressed with our team. Warm regards, Katie

Posted 1 month ago

“Absolutely disgusting flowers for 60.00 euros only lasted one day roses all brown around the edges greenery wilting all came squashed to death. Would never buy again . Could have bought better at local supermarket for third of price. Lesson learned”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We are truly sorry to hear about your experience with the bouquet, especially considering the special occasion. It’s incredibly disappointing to know that the flowers didn’t meet your expectations and didn’t last as long as they should have. We always strive to deliver the freshest flowers, and we sincerely apologise that this wasn’t reflected in your order. This will be relayed to our team. Warm regards, Katie

Posted 1 month ago

“Completely ripped off and disappointed. Ordered these for an anniversary gift whilst deployed overseas for my partner to receive. Once opened, half of the flowers were dead/ dying. Recommend not purchasing and feel lied to baring in mind their website states “100% Satisfaction Guaranteed”.”

Helpful Report

Posted 1 month ago

Hello, We're truly sorry to hear about your experience with your recent order. It's incredibly disappointing to learn that the flowers received were not fresh and did not meet the standards we strive for. We understand how important it is for such gestures to be special, especially when you're deployed overseas. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Katie

Posted 1 month ago

“If I could give 0 I would. My daughter purchased flowers for me for Mothers day which did not arrive until the Monday. My daughter had to ruin the surprise when they did not arrive on Mothers day. She was so upset about this. When they arrived it was nothing like the picture my daughter sent to me to show me what was ordered. They were nothing like what was ordered. It was an insult. The flowers were very poor quality and not a full bunch. My daughter sent an email and has not received a response from Prestige. Bad customer service. Unhappy Mom and dissatisfied and disappointed”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We're so sorry to hear about your experience, especially on such an important and sentimental occasion like Mother’s Day. We completely understand how upsetting it must have been for both you and your daughter when the flowers didn’t arrive on time and didn’t meet expectations. Please accept our sincere apologies for the delay and for the disappointment caused by the quality and presentation of the bouquet. This is certainly not the experience we want for our customers, and we’re sorry it affected such a meaningful gesture from your daughter. We’re also concerned to hear that her email hasn’t received a response—that’s not the level of service we aim to provide. If you or your daughter could please get in touch again or provide an order number, we’d be more than happy to urgently look into this and try to make things right. Please also include 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 month ago

“This is the third time I have used Prestige to order flowers from America to England. Their website is straightforward, their flowers are lovely, their price is reasonable. One time the delivery went to the wrong house, but they made it right and it was important. When people order flowers from a different country you like to feel confident that all will go smoothly and for the most part it does or I would not be a repeat customer, which I am.”

Helpful Report

Posted 1 month ago

Hello Gail! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’ve chosen Prestige Flowers multiple times and that you've had a positive experience with our straightforward website and lovely flowers. We always aim to ensure everything goes smoothly, especially for our international customers, and we appreciate your understanding when things didn’t go perfectly. Best wishes, Rosie

Posted 1 month ago

“Why are payments so difficult and complicated especially for people without smart phones.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review and for bringing this to our attention. We understand that payment processes can sometimes be confusing. We're constantly working on improving our system to make it more user-friendly for everyone. If you have any specific feedback or require assistance, please don’t hesitate to contact our customer service team. They’re always here to help! Best wishes, Rosie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 272,709 reviews