Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,199 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers arrived 3 days late due on a Friday arrived on a Monday. The moment had passed. Prestige blamed the French Florist. Prestige did not contact me to say there was a delay. Totally underwhelmed by lack of customer service. No personal contact. Spebt £49.00 was offered a £5 credit. I wont use Prestige again stick with a well known and proven Brand.”

Helpful Report

Posted 11 months ago

Hello, We’re very sorry to hear about your experience and the disappointment caused by the delayed delivery. We completely understand how important timing is, especially when sending flowers to mark a special moment. We also regret that our communication fell short in this instance — that’s not the standard of service we aim to provide. Your feedback has been taken seriously and will be shared with the relevant teams to help us improve. Thank you for taking the time to share your experience. Best wishes, Katie

Posted 11 months ago

“Very poor. Ordered for our wedding anniversary. Sent by royal mail to the wrong depot. Email saying redirect to me. Asked where are the flowers I was told going back to the depot and I would get a £15 credit to my prestige account out of £50. Apparently wrong address supplied, even though I have supplied evidence that the correct address is stored on their site. Rip off company.”

Helpful Report

Posted 11 months ago

Hello Raymond, We’re truly sorry to hear about the issues you experienced with your order, especially on such an important occasion. It’s disheartening to know that your experience didn’t reflect the level of service we aim to provide. We do rely on customers to provide accurate delivery details at the time of checkout. While the billing postcode on your account is correct, the delivery postcode entered during this particular order was unfortunately incorrect. Warm regards, Rosie

Posted 11 months ago

“Easy to order 🙂”

Helpful Report

Posted 1 year ago

Hello Marie, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our ordering process easy. Warm regards, Prestige Flowers

Posted 11 months ago

“I bought a large bouquet for my mum's birthday but they arrived today not looking like a large bouquet like the picture. And they don't look fresh. I was so excited all day for my mum to receive them but instead I was disappointed. What a way to put a dampener on what was meant to be a beautiful and memorable day for my mum”

Helpful Report

Posted 1 year ago

Hello Tanya, We’re truly sorry to hear that the bouquet didn’t meet your expectations, especially on such a special occasion. We completely understand how disappointing this must have been — your mum’s birthday should have been a joyful and memorable day, and we’re sorry our flowers didn’t reflect that. This isn’t the standard we strive for, and we’d really appreciate the opportunity to look into what went wrong and make it right. If you could reach out to our customer care team at enquiries@prestigeflowers.co.uk with your order number and a photo of the bouquet, we’ll do our best to resolve this promptly. Best wishes, Katie

Posted 11 months ago

“Told we would receive flowers between 11-1500 No show Really disappointed so was my 88 year old mam”

Helpful Report

Posted 1 year ago

Hello Harrison, We’re truly sorry to hear about your experience and completely understand how disappointing this must have been, especially for your mum. This is certainly not the level of service we aim to provide. Please accept our sincere apologies, and if you haven’t already been in touch with our team, we’d really appreciate the opportunity to look into this and make it right. You can reach us directly at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Thank you for taking the time to share your feedback. Best wishes, Katie

Posted 11 months ago

“My flowers were dead and my friend was denied a refund, absolute scam”

Helpful Report

Posted 1 year ago

Hello Ash, Thank you for your review. We're very sorry for any disappointment caused on this occasion. Our records show that the matter was resolved with the customer and a replacement bouquet was accepted. It also appears that a refund was not denied, as no such request was made at the time. Warm regards, Tom

Posted 1 year ago

“Dang, I should have read the reviews! While the flowers that were delivered weren’t too bad it definitely did not look like the photo. They could have filled in the empty spaces geez!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m sorry to hear that the flowers didn’t match your expectations based on the photo. We aim for the utmost quality in our arrangements and appreciate you bringing this to our attention. Your comments will certainly help us improve our offerings. Best wishes, Prestige Flowers

Posted 1 year ago

“Every order every bouquet & gift basket has been given rave reviews by the family in the UK which gives me peace of mind when sending them something & hoping that it will be as good as your photos look so a big thank you from Jayne in 'OZ'.”

Helpful Report

Posted 1 year ago

Hello Jayne, Thank you so much for your wonderful 5-star review! We’re thrilled to know that your family in the UK has loved every order, and we appreciate your trust in us to deliver beautiful gifts. Warm wishes, Prestige Flowers

Posted 1 year ago

“Love the website, but disappointed that the address I needed did not come up and so I loaded manually. I then found the first set of flowers had not been delivered - no correspondence from Prestige so I have had to reorder.”

Helpful Report

Posted 1 year ago

Hello Caroline, Thank you for taking the time to share your experience. We’re really sorry to hear about the issues you faced with the address and delivery of your flowers. Your feedback is important to us, and we understand how frustrating it must be to deal with such inconveniences. We’ll review your comments to ensure we improve our service moving forward, particularly regarding address searches and communication about deliveries. If there’s anything else we can do to assist you further, please don’t hesitate to reach out. Warm regards, Team Prestige Flowers

Posted 1 year ago

“Website very very misleading and costs more than advertised - completely ripped off”

Helpful Report

Posted 1 year ago

Hello Ian, Thank you for sharing your thoughts. I'm sorry to hear that you found our pricing misleading and felt ripped off. We strive to be transparent about our costs, and it’s concerning to know this wasn’t your experience. Your feedback is invaluable and will be used to address these issues moving forward. Warm regards, Rosie

Posted 1 year ago

“Such a great service and speedy delivery Can’t recommend enough”

Helpful Report

Posted 1 year ago

Hello Sam, Thank you for your amazing 5-star review! We’re delighted to hear that you enjoyed our service and that the delivery was speedy. Warm wishes, Prestige Flowers

Posted 1 year ago

“The quality of the large bunch of flowers that I paid £39.99 for was terribly disappointing. There were so few flowers for such a significant price. I paid £10 extra for large. Goodness knows how small the flowers would have been if they were regular. No where near the quality I paid for them would have been better off buying a £12 bunch of flowers from Morrisons. Poor value for money. And nothing like how it looks on the picture.”

Helpful Report

Posted 1 year ago

Hello Steven, Thank you for sharing your feedback with us. I'm genuinely sorry to hear that the bouquet you received did not meet your expectations and that you felt it did not reflect its value. We strive for quality and customer satisfaction, and I appreciate you bringing this to our attention. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Warm regards, Katie

Posted 1 year ago

“Have used Prestige Flowers for years but my last order did not meet expectations and did not match the online picture as the white and purple flowers were sparse. When I contacted them they stated the order was right but the delivered flowers disagreed, disappointed with Prestige”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm sorry to hear that your recent order did not meet your expectations and that there was a discrepancy between the flowers delivered and what you saw online. We appreciate you bringing this to our attention, and your comments will help us improve our service in the future. Warm regards, Katie

Posted 1 year ago

“Flowers all one colour and only three different types of flower in the bouquet.Only lasted 4 days too ! Was very disappointed. Prompt replies to all emails sent regarding my complaint but nothing was done about it. Will buy elsewhere In future.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear that the bouquet you received did not meet your expectations in terms of variety and longevity. We aim to provide beautiful and lasting arrangements, and I regret that we fell short in your case. Your concerns regarding our customer service are also noted, and we appreciate you bringing this to our attention. I have reached out via email. Warm regards, Ellie

Posted 1 year ago

“There is no chance they deliver in time! the best you can get a dead flowers after three days in the post. It's better to avoid.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm very sorry to hear that your experience with us was disappointing. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 1 year ago

“Not as expected no way near the photo on their site cost £47.00 + postage, could have got twice as many from a supermarket and I ordered the large bunch god knows what a s mall bunch would have looked like? Anyway we learn by our mistakes.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the flowers you received did not meet your expectations. We aim to deliver only the best quality, and it’s disappointing to learn we fell short in this instance. We appreciate your comments regarding the size and value of the bouquet. Your experience is important to us, and we are continuously working to improve our offerings based on customer feedback. We have reached out to your daughter to assist further. Warm regards, Tom

Posted 1 year ago

“Website is easy to use, checkout was easy. Just awaiting the flowers hope they are as beautiful as they look on website”

Helpful Report

Posted 1 year ago

Hello Danielle, Thank you for your lovely 4-star review! We’re glad you found our website and checkout process easy to use. We truly hope the flowers exceed your expectations and look just as beautiful as they do online! Warm regards, Prestige Flowers

Posted 1 year ago

“Joke of a company. Have 100% guarantee on their website if you are not happy with the quality they will happily send a replacement. My mum (aged 78) ordered a large bunch for £47. The image on the site was amazing and what turned up was a tiny bunch of ‘not very fresh’ flowers and we could have honestly bought a better bunch in M&S for £15. Mum emailed, copying both me and my sister in and giving permission for them to liaise with us. They don’t even acknowledge their guarantee or the actual problem and just keep saying they can’t deal with us due to GDPR. We are not asking for personal details or bank details just for them to offer a partial refund or replace the bouquet as per their guarantee, but they won’t even acknowledge the issue. Waste of our time and definitely our money. Please don’t use, their imagery is false advertising and customer service is non existent.”

Helpful Report

Posted 1 year ago

Hello Sasha, Thank you for your review. We’re very sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We completely understand how disappointing it must have been for your mum to receive flowers that did not reflect what was shown on our website — especially given the cost and the care behind the gesture. This is far from the experience we aim to provide. We also apologise for any frustration caused by our handling of the issue. While we do take GDPR seriously to protect customer data, we acknowledge that your mum had given clear permission for you and your sister to speak on her behalf. It’s clear that this was not handled as it should have been, and we’re truly sorry. We are currently reviewing this matter internally and would like to make things right. I have reached out to your sister to assist further with this. Best wishes, Ellie

Posted 1 year ago

“Bouquet was nothing like the photo. Seemedcto be just wrapped in paper and not in any kind of arrangement. I understand lilies are still closed and will come into full bloom shortly. Ordered largest version but did no impress me. Looked cheap. Mum still loved them though.”

Helpful Report

Posted 1 year ago

Hello Kay, Thank you for your review. We're pleased to hear that your mum loved the flowers, but we're very sorry to learn that you were disappointed with the overall bouquet and its size. This is certainly not our intention, and we’d be happy to look into this further for you. Could you please send some images of the bouquet to enquiries@prestigeflowers.co.uk, including your order number and ‘REVIEW’ in the subject line? Best wishes, Katie

Posted 1 year ago

“Zero stars. Please avoid using Prestige Flowers. We ordered a large bouquet for £47 plus postage! but what was delivered was a dismal half dead, unblooming tiny bunch that in no way was representative of the fake picture on the website. We visited the recipient in person a couple of days later, otherwise we would never have known how bad the flowers were, at most I would of paid £15 for them in a shop. However, the reason for my bad review is because their customer services was abismal. This company quotes a 100% satisfaction guarantee on their website, but when we contacted them and sent the attached pictures of what we ordered vs what we got (which will probably be removed) they refused to acknowledge the inferior quality saying their florist had reviewed them and they were of the required standard. The reply was dismissive and very quick, indicating that no time was taken to even review this, and it was the same stock reply as quoted in another review. They refused to discuss or acknowledge that the flowers were a poor display and said to resend photos after 3 days if they had still not bloomed, but 3 days had already passed, plus no way was it a large bunch. It was actually embarrassing in front of the recipient. Please do not use this company, they do not deliver what they advertise, nor commit to their guarantee, they are extremely unprofessional, just read all the similar negative reviews. Most buyers will never see what they order, and recipients are unlikely to say they received terrible flowers, or know the cost, so they get away with taking customer's money and supplying inferior goods.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. We are truly sorry to hear about your experience with our service and the disappointment it caused. This is certainly not the standard we aim to provide, and we can appreciate your frustration regarding the quality of the flowers received, especially given the occasion. We take our satisfaction guarantee seriously, and we're sorry to hear that our response didn’t meet your expectations. Your concerns are important to us, and we would like the opportunity to address this further. I have reached out via email. Warm regards, Ellie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,199 reviews