Name: Prestige Flowers
Rating: 4.42

“**** ABSOLUTELY AVOID THIS COMPANY **** If I could give zero stars I would. Their advertising pictures are completely unrepresentative of what you receive. I ordered a huge bunch costing over £60 and it looked worse than a supermarket bunch. It is a con. And when you contact the complaints team about this they don’t care and just offer a trivial £10 gift voucher to spend on more flowers with them!”

Helpful Report

Posted 7 months ago

Hello Ellie, Thank you for your review. We're truly sorry to hear that your recent experience with us did not meet your expectations. This is not the standard we aim to uphold, and we completely understand your frustration—especially when a special gift falls short. We take your feedback seriously and are currently reviewing both the quality control on the order you received and the images used in our advertising. Our goal is always to provide value and joy with every bouquet, and it’s clear we missed the mark here. I can see that a replacement bouquet has been offered. Warm regards, Katie

Posted 7 months ago

“**** ABSOLUTELY AVOID THIS COMPANY **** If I could give zero stars I would. Their advertising pictures are completely unrepresentative of what you receive. I ordered a huge bunch costing over £60 and it looked worse than a supermarket bunch. It is a con. And when you contact the complaints team about this they don’t care and just offer a trivial £10 gift voucher to spend on more flowers with them!”

Helpful Report

Posted 7 months ago

Hello Ellie, Thank you for your review. We're truly sorry to hear that your recent experience with us did not meet your expectations. This is not the standard we aim to uphold, and we completely understand your frustration—especially when a special gift falls short. We take your feedback seriously and are currently reviewing both the quality control on the order you received and the images used in our advertising. Our goal is always to provide value and joy with every bouquet, and it’s clear we missed the mark here. I can see that a replacement bouquet has been offered. Warm regards, Katie

Posted 7 months ago

“Very quick and simple Prices are cheap but flowers are OUTSTANDING!!!”

Helpful Report

Posted 7 months ago

Hello Michelle! Thank you so much for your delightful 5-star review! We're so happy to hear that you found our service quick and simple, and it’s fantastic to know that you think our flowers are outstanding despite their affordable prices. Warm wishes, Prestige Flowers

Posted 7 months ago

“Lovely choice of flowers , website was not the best to be honest, also very frustrating would not accept the discount code at checkout ....so a expensive frustration for me 🤨”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave your feedback. We're glad to hear you loved the choice of flowers! We sincerely apologise for the frustration you experienced with our website and the discount code. We understand that this can be quite disappointing, and your comments will help us improve the user experience going forward. Please don't hesitate to reach out if you need assistance with your order or any future purchases. Warm regards, Prestige Flowers

Posted 7 months ago

“total bottom. broken flowers arrived. for such money massacre”

Helpful Report

Posted 7 months ago

Hello, I’m really sorry to hear that your flowers arrived in such a disappointing condition. It’s frustrating when expectations aren’t met, especially when it comes to something as special as flowers. We take this feedback seriously, as we want to ensure all our customers receive fresh and beautiful arrangements. If you could please send us some images along with your order number to enquiries@prestigeflowers.co.uk, we’ll look into this matter and find a way to make it right for you. Best wishes, Rosie

Posted 7 months ago

“Ordered flowers yesterday for my niece who is ill but was not happy with the picture she sent me the ones I ordered were a mixed the ones that was sent where all white 6 flowers in total lots of leaves very disappointed.”

Helpful Report

Posted 7 months ago

Hello Cathy, I’m really sorry to hear that the flowers you received did not match your expectations. It’s disheartening when the arrangements don’t convey the sentiment we intend, especially during such challenging times. We’re here to assist, and I would encourage you to send us some images of the bouquet along with your order number to enquiries@prestigeflowers.co.uk. Your feedback helps us improve our service, and we want to ensure that your concerns are addressed. Warm regards, Rosie

Posted 7 months ago

“Your advert guarantees next day delivery. Mine arrived TWO days late - brown & wilting.”

Helpful Report

Posted 7 months ago

Hello Heather, I’m really sorry to hear about the issues you experienced with your order. It’s frustrating when things don’t go as planned, especially with something as special as flowers. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number. Warm regards, Rosie

Posted 7 months ago

“Ordered flowers for our 1st wedding anniversary. Specifically ordered ones that vaguely represented what my wife had on our wedding day. Shocked to find within 48 hours of delivery that the flowers were basically dead! Contacted their customer support to be told that any refunds can only be offered within 3 days of delivery, and that the delivery day counts as the first of these three… even though the flowers weren’t received until most of the day had passed! Given that I’d spent nearly £40 on this bouquet I’d have at least expected them to look vaguely similar to how they were presented on the website, but even when they arrived it was shoddy at best. Shocking customer service and will not be buying from this company again. Seems the company don’t really care as soon as the flowers are delivered. Customer after-care & repeat business aren’t things that they’re overly concerned about. They say the journey of these flowers is guaranteed to be excellent. Well it couldn’t be further from the truth.”

Helpful Report

Posted 7 months ago

Hello Daniel, I’m truly sorry to hear about your experience, especially given the significance of your order for such a special occasion. It’s disappointing to learn that the flowers did not meet your expectations and that you felt let down by our customer service. We strive to provide the best quality and service, and your feedback is essential for us to make necessary improvements. I will ensure that your concerns are addressed by our team, as we genuinely care about our customers and their experiences with us. I have also reached out via email. Warm regards, Ellie

Posted 7 months ago

“Why bother to ask for a delivery dates if they can't adhere to them? If they know they are going to take up to three days then send them three days earlier to make sure they arrive on the given date! If I had known they were to be delivered by DPD I would never have used this company. The delivery date has passed - and still no flowers! Quick enough to take your money but don't deliver the goods! Literally. Useless company, tant amount to fraud! Paid over £40, but offered £5.99 as a "goodwill gesture" No goodwill as far as I'm concerned! I would add a photo but without the goods that's impossible!.”

Helpful Report

Posted 7 months ago

Hello, I’m truly sorry to hear about your frustrating experience with us. We always aim to meet our delivery commitments, and it's disappointing to learn that we let you down this time. Your feedback is invaluable, and we take it seriously as it helps us to improve our services. I will ensure that your concerns regarding the delivery timeline and customer experience are communicated to our team. Warm regards, Rosie

Posted 7 months ago

“Nice easy to navigate website. Plenty of choice and size options”

Helpful Report

Posted 7 months ago

Hello Trevor! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our website easy to navigate and enjoyed the variety of choices and size options available. Warm wishes, Prestige Flowers

Posted 7 months ago

“Wow! Beautiful flowers and tea gift ! I wanted to brighten my elderly mums day and Prestige did not disappoint. They arrived beautifully packaged and on time . Flowers fresh and very impressive. I’ll definitely order again . Thankyou x”

Helpful Report

Posted 7 months ago

Hello Cath! Thank you so much for your amazing 5-star review! We’re overjoyed to hear that our flowers and tea gift brightened your mum's day. It’s wonderful to know you appreciated the beautiful packaging and timely delivery. Warm wishes, Prestige Flowers

Posted 7 months ago

“Bought medium sized bouquet for my Mum very disappointed with amount of flowers not value for money”

Helpful Report

Posted 7 months ago

Hello, I’m sorry to hear that you were disappointed with the bouquet. We strive to provide beautiful arrangements that bring joy, and I regret that we did not meet your expectations this time. Your feedback is important to us, and we will certainly use it to improve our offerings. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm wishes, Rosie

Posted 7 months ago

“Having used this company many times to send flowers and been very satisfied, my last 2 experiences are not so. Firstly a card was omitted from a sympathy delivery, secondly having been offered a £5 credit there was no opportunity to claim this on my last order!. Very disappointing 😞”

Helpful Report

Posted 7 months ago

Hello Deb, Thank you for taking the time to share your experience with us. We’re glad to hear that you have been satisfied with our service in the past, but we’re truly sorry to learn about the issues you faced with your recent orders. We understand that omitting a card for a sympathy delivery is particularly disappointing, and we apologize for that oversight. Regarding the £5 credit, we certainly want to ensure you have the opportunity to benefit from it, and we regret any confusion that occurred. Your feedback is important to us as we strive to improve our service. If there’s anything we can do to assist you further, please feel free to reach out. Warm regards, Prestige Flowers

Posted 7 months ago

“I paid extra for the large bunch. Really disappointed in the size for the price. Feel ripped off, to be honest. Would not purchase from here again and definitely not recommend. Could have gotten a much better bunch from M&S for half the price.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your feedback, and I'm truly sorry to hear that your bouquet did not meet your expectations. It's disappointing to feel like you didn't receive the value you paid for, and I understand why you're feeling frustrated. We strive to deliver quality products, and your comments regarding the size of the bouquet are crucial for us to improve. I assure you that we take such feedback seriously, and we'll continue working with our florists to ensure our offerings match the wonderful images presented on our website. Our customer service team will be in touch shortly. Best wishes, Katie

Posted 7 months ago

“Flowers beautiful as always”

Helpful Report

Posted 7 months ago

Hello Lorna! Thank you so much for your wonderful 5-star review! We are thrilled to hear that you found our flowers beautiful as always. Warm wishes, Rosie

Posted 7 months ago

“If you're ordering for a funeral do not use this firm, their next day is not a courier service but the royal mail (who in error took my flowers to another DO for some strange reason). A decent florist would see the RIP and church delivery as a sensitive delivery, not prestiege, they will say that the service you chose can go to 730pm which is laughable for a funeral delivery. Thoroughly disappointed with the service, computer says No.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your experience, and please accept our sincerest apologies for the distress and disappointment caused—particularly given the nature of the occasion. We understand how important it is for funeral flowers to arrive on time and with the care such a sensitive delivery deserves. We’re truly sorry that the service fell short and that Royal Mail’s handling contributed to the issue. Your feedback has been shared with our team so we can review how we handle funeral orders, including improving the clarity of our delivery options and adding further safeguards for sensitive occasions. Warm regards, Tom

Posted 7 months ago

“The delivery was next day and arrived early in the day which is good. The flowers were not as pictured. they were very sparse and definitely not what I would expect from the image provided and additional payment for a large option. On contacting customer service the response was quick however they insisted the bouquet was acceptable.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your experience with us. We're glad to hear that your delivery was prompt, but we sincerely apologise that the bouquet did not align with your expectations based on the image. It's important to us that our customers feel satisfied with their purchases, and your feedback is vital for our improvement. We will be sure to review your comments with our team. Warm regards, Rosie

Posted 7 months ago

“No tracking information provided, customer service did not provide a solution and the desk was closed the whole weekend. You select a date but they will deliver 3-5 days after the selected date. Do not recommend.”

Helpful Report

Posted 7 months ago

Hello Marta, We’re very sorry to hear that your order did not arrive and that you were unable to reach us via telephone. Your experience is incredibly important to us, and we understand the frustration this has caused. I can see you have since been in touch with our team. Delivery was attempted on the requested date; however, unfortunately, there was no answer. Warm regards, Rosie

Posted 7 months ago

“A £50 bouquet was half dead within 48 hours, fully dead within 5 days - £60 total order as I paid for 1pm delivery. I gave customer services all the evidence they required, they lied about information in their terms and conditions and when I highlighted this they just didn't acknowledge it. Made me jump through hoops and after it all offered me a £10 voucher to use on their site. Will never use again. Their 100% satisfaction guarantee means absolutely nothing.”

Helpful Report

Posted 7 months ago

Hello James, Thank you for your feedback, and I'm truly sorry to hear about your disappointing experience with your bouquet. It's very unfortunate to learn that the flowers did not last as expected, and I genuinely understand how frustrating that must be for you. We aim for the highest quality and your comments regarding the state of the flowers are concerning. I assure you that we take this feedback seriously and will investigate what went wrong. Our goal is to deliver blooms that bring joy, and we're sorry we fell short this time. Please could I kindly ask that you check your inbox, I have reached out via email. Warm regards, Ellie

Posted 7 months ago

“I've used Prestige Flowers on a number of occassions now and they always deliver quality flowers that last for weeks if you look after them. Try them, you won't be dissapointed.”

Helpful Report

Posted 7 months ago

Hello Joshua! Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’ve had such great experiences with Prestige Flowers and that our blooms have brought you joy for weeks. Warm wishes, Team Prestige Flowers

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

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