Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,808 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,808 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the large birthday roses and lilly's bouquet and birthday card for my wife's birthday and payed the extra to get them delivered in time. The only good thing about the whole order was it did arrive on time. The bouquet definitely wasn't as large as expected, it fitted in a small vase and they started wilting within a week. The roses didn't open at all till they withered and they were situated in good light. The birthday card was a joke, looked like a piece of folded paper the size of a small envelope with a pathetic print on it. Will never order from prestige flowers again. Unfortunately they went in the bin before I knew I could take a photo of them for this review. Lesson learnt 😡”

Helpful Report

Posted 2 months ago

Hello Mr Green, Thank you for taking the time to express your concerns. I’m truly sorry to hear that the bouquet did not meet your expectations and that the quality was lacking. We pride ourselves on the freshness and presentation of our flowers, and it’s disappointing to learn we didn’t deliver on that promise for your wife's special day. Regarding the card, I understand how important these personal touches are, and it’s unfortunate that it missed the mark. Your feedback is invaluable to us, and we will use it to improve our service moving forward. Best regards, Rosie

Posted 2 months ago

“Good value and easy to use.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic 5-star review, Nickola! We’re delighted to hear that you found our service to be good value and easy to use. Best wishes, Tom

Posted 2 months ago

“These were for a special friends' cremation. Extremely disappointed. Could have bought a nicer bouquet at half the price. Hardly any flowers - at a cost of £44.97 inc postage. Will never use again.”

Helpful Report

Posted 2 months ago

Hello Ann, Thank you for your feedback, and I'm truly sorry to hear that you were disappointed with your order. We understand how important it is for flowers to meet your expectations, especially for such a special occasion. I appreciate your comments regarding the value for money, and I assure you that we take this feedback on as we continuously strive to improve. Your experience does not reflect our usual standards, and I apologise for any inconvenience this has caused. We would be happy to look into this for you if you could please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 2 months ago

“Always great flowers with every order Wouldn’t buy anywhere else for delivery! Thank you”

Helpful Report

Posted 2 months ago

Hello, Thank you for your wonderful 5-star review! We're so glad to hear that you're consistently pleased with our flowers and service. Best wishes, Tom

Posted 2 months ago

“Ive had a few bouquets from prestige and always been happy,the last delivery though in general were ok, some of the roses were aging at the edges .Time will tell if they improve.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your experience with us. I’m glad to hear that you’ve been happy with previous bouquets, but I'm sorry to learn that some of the roses in your latest order didn't meet our usual standards. We strive for freshness and quality in every arrangement, and your feedback is important as we work to improve. If you don't see any improvement over the next few days, please reach out to our customer service team. Best wishes, Tom

Posted 2 months ago

“I ordered a large bouquet of flowers for my sister's birthday and this is how they arrived. The bouquet was extremely small and £45 - nowhere near the size of bouquet I bought from many other companies which was classified as large. Upon emailing to enquire about the size/price, I was simply told that the bouquet was large, and that was it. It's only been a day so I am not sure about the quality of the flowers, but I can tell you that you'll get a much bigger quantity in supermarkets for a fraction of the price. I wish I had read the reviews before spending my money on an important present, because they all say pretty much the same thing - small, bad quality, arrived late etc. It's a shame they didn't offer any compensation for the evident let-down and quality of what they sent, good quality customer service usually makes up for mistakes and errors. Prestige Flowers should take the clear patterns in their bad reviews and make changes based on customer recommendations.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback, and I'm truly sorry to hear that your sister's birthday bouquet did not meet your expectations. We take pride in the quality and size of our arrangements, and I understand your disappointment regarding the perceived value. I assure you that our team is committed to improving customer satisfaction based on insights like yours. It’s unfortunate that you felt our response was insufficient, as we aim to provide clarity and support for any concerns. I have reached out via email to hopefully resolve this. Best wishes, Ellie

Posted 2 months ago

“I ordered flowers from my friend birthday and set a date. Flowers were delivered the day after . It was so disappointing. Customer service unhelpful, should have been reading the reviews earlier. Very unprofessional and unreliable company.”

Helpful Report

Posted 2 months ago

Hello Justyna, Thank you for taking the time to share your experience. I’m truly sorry to hear that your friend's birthday flowers arrived a day late, and I understand how disappointing that must have been. I have checked the tracking on the order and can see that delivery was attempted on the chosen date but there was no answer. Best wishes, Tom

Posted 2 months ago

“Very disappointed with what arrived, I emailed them because I couldn't believe I'd paid an extra £10 for a large bouquet. They reassured me that it was large. Judge for yourself with a side by side photo provided.”

Helpful Report

Posted 2 months ago

Hello Paul, Thank you for sharing your thoughts with us. I’m genuinely sorry to hear that the bouquet didn't meet your expectations, especially after paying extra for a larger size. We aim to provide arrangements that truly reflect the quality our customers expect, and I regret that we let you down in this instance. Your feedback is valuable, and we will certainly take it into account as we work to improve our service. Best wishes, Tom

Posted 2 months ago

“Absolutely beautiful bouquet. The process from order to delivery was completed in less than 24hrs. A lovely hand writen card was included and we also could add an audio message which was lovely. The recipient was delighted. Will buy again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your amazing 5-star review, Wendy! We're so glad to hear that you loved the bouquet and appreciated the delivery process. It’s wonderful to know that the handwritten card and audio message added a special touch for the recipient. Best wishes, Tom

Posted 2 months ago

“I chose this bouquet for my cousin. It looked colourful and plentiful. I hoped this would make her smile during a bad time in her life. I was so embarrassed at the photo of what she received. I would appreciate a reply regarding this.”

Helpful Report

Posted 2 months ago

Hello Sammantha, Thank you for sharing your thoughts with us. I'm truly sorry to hear that the bouquet did not match your expectations, especially when you intended to bring some joy to your cousin during a difficult time. We aim to provide beautiful arrangements, and it's disappointing to learn we didn't achieve that in your case. I can see that our team have responded to your email and advised further. Best wishes, Tom

Posted 2 months ago

“Look awful not worth half the money i paid! Supermarket/petrol station flowers at best. Not atall like the pictures, disappointed as ordered for wife on our Anniversary”

Helpful Report

Posted 2 months ago

Hello Adam, Thank you for taking the time to share your feedback. I'm sincerely sorry to hear that the flowers did not meet your expectations, especially on such a special occasion as your Anniversary. We strive to provide beautiful arrangements that match our images, and I regret that we fell short in your case. Your comments are important to us, and we will certainly take them into consideration as we continue to improve our service. Best wishes, Tom

Posted 2 months ago

“I gave a lovely bunch of flowers as a 60th birthday gift. I am so happy with them. My friend said that they were beautiful and looked like a fresh bunch still, after a week. Would recommend this company ⭐⭐⭐⭐⭐”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your wonderful 5-star review, Emz! We're thrilled to hear that the flowers made such a lovely birthday gift and that your friend was impressed with their freshness even after a week. Best wishes, Tom

Posted 2 months ago

“Was very disappointed. I ordered flowers and it said delivery on Sunday. Flowers were delivered until the Tuesday. If I knew this would have delivered elsewhere. Very unreliable service. Plenty more florists to guarantee delivery dates. Be aware!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I’m genuinely sorry to hear that your experience with us was disappointing. Timely delivery is crucial, and I understand how frustrating it can be when expectations aren't met. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best wishes, Tom

Posted 2 months ago

“So very disappointed with these flowers! Cost £27.49 + delivery. The 1st picture is the one I ordered the 2nd is what the customer actually received!”

Helpful Report

Posted 2 months ago

Hello Karen, Thank you for your feedback, and I’m truly sorry to hear that the flowers you received did not meet your expectations. We understand how disappointing it can be when the product isn't as pictured. Your comments are valuable, and we will certainly take them on board as we strive to improve our service. Please note the bouquet we show online is a medium size as stated in the description. As you purchased the standard size, there are fewer stems. Best wishes, Ellie

Posted 2 months ago

“I paid for the best that could be delivered (£61.48) and so expected that my wife, who is a flower enthusiast would be delighted. Unfortunately this is not the case. The delivery came a day late, with the cardboard box in a damaged state. This delay had affected the flowers as, for example, the yellow roses are drooping (ordered Wednesday, now Saturday) and I'm told they will not lift up or open properly. looks like the first and last time i will be using you - Prestige not the right name for the company.”

Helpful Report

Posted 2 months ago

Hello Joe, Thank you for taking the time to share your thoughts. I truly apologise for the inconvenience caused by the delayed delivery and the condition of the flowers upon arrival. It's disappointing to hear that your wife's experience did not live up to the expectations we strive for. We will certainly address these concerns internally to ensure we improve our service quality moving forward. If you would like to discuss this further, please send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Tom

Posted 2 months ago

“Had flowers delivered this morning…paid extra for the large bunch and definitely not worth the money…very small bunch. I wouldn’t want to see what the small or medium was like. Very disappointed.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. I’m really sorry to hear that the bouquet you received did not meet your expectations in terms of size. It can be disappointing when a floral gift falls short of what you had in mind. We will feed this back to our team as we are always looking for ways to continue to improve our service. Best wishes, Tom

Posted 2 months ago

“Very disappointed. The quality was terrible. A few of the flowers were dead and the roses were wilted. Did not expected that at all. Although, I upgraded the bouquet to large if seemed to be a smaller size. It was embarrassing when I received a photo of the flowers. Very shocking. NB The pictures in the revieware from the day after that the flowers arrived.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear that the quality of the flowers you received did not meet your expectations. It’s understandable how disappointing it must be to see wilted flowers. We strive for freshness and quality in our arrangements, and your feedback is vital in helping us improve. Please could you send us some images of the bouquet, including a birds-eye view image, to enquiries@prestigeflowers.co.uk so we can look into this for you? Best wishes, Tom

Posted 2 months ago

“I always use Prestige Flowers because when they arrive they are Fresh and absolutely Beautiful”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your amazing 5-star review, Rona! We're thrilled to hear that you always find our flowers fresh and beautiful. Best wishes, Tom

Posted 2 months ago

“Hi prestige flowers are great they have a lovely selection of flowers at very reasonable prices and there customer service is brilliant. The delivery service is well organised, the company have got it spot on and the website is so easy to use”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your amazing 5-star review, Christopher! We’re thrilled to hear that you love our selection of flowers and appreciate our customer service. Best wishes, Tom

Posted 2 months ago

“Paid for the large bouquet and the size and quality were a real let down, the roses were already wilting and the size of the bouquet seems smaller than what I had upsized and paid for. Will not be ordering again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm really sorry to hear that the bouquet you received did not meet your expectations in terms of size and quality. It's disappointing when a floral gift doesn't arrive as you hoped, especially when you put thought into your selection. We appreciate your feedback, as it helps us improve the experience we offer our customers. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would be happy to look into this for you. Best wishes, Tom

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 272,808 reviews