Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,808 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,808 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bouquet ordered for my Mums 70th delivered yesterday is disappointing… image on website does not reflect the number of stems delivered despite paying extra to upgrade to large. 4 each of tulip, carnation, roses and one tiny sprig of gypsophila. Given the price paid, would have been better off getting some from the local garage. Not disputing the quality the flowers are lovely but customer service reply with standard cut and paste responses and won’t acknowledge what the issue is. Have used Interflora for years will be going back to them”

Helpful Report

Posted 2 months ago

Hello, I’m truly sorry to hear that your experience with the bouquet for your Mum's birthday was disappointing. It's frustrating when what you receive doesn't match your expectations, and I completely understand your feelings about the value for money. While I appreciate your kind words about the quality of the flowers, I regret that our customer service seemed impersonal in this instance. Your feedback is important to us, and I will ensure it reaches the right team to improve our communication going forward. I have located your order and contacted you via email. Best wishes, Ellie

Posted 2 months ago

“Very disappointing flowers didn’t look great when they arrived but thought they would perk up when trimmed WRONG looked dead and ready for the bin by day 6 apparently if you want to complain you must do this by day three but they only tell the sender this not the receipient so nothing they will do will never use this company!!!”

Helpful Report

Posted 2 months ago

Hello, I’m really sorry to hear about your experience with the flowers; it’s always disheartening when expectations aren’t met. I understand how disappointing it must be to see them not thriving as hoped. Regarding our complaint policy, I apologise for any confusion—our aim is to be as clear as possible to both senders and recipients. I appreciate your feedback and will ensure it’s shared with our team as we constantly strive to improve. Best wishes, Katie

Posted 2 months ago

“Great selection great price and great service .”

Helpful Report

Posted 2 months ago

Hello Mike, Thank you for your fantastic 5-star review! We’re thrilled to hear that you enjoyed our selection, prices, and service. Your support means the world to us! Best wishes, Tom

Posted 2 months ago

“BLOOMING HELL! Disappointing that such beautiful flowers are misrepresented and advertised. My selection of a very simple bouquet of tulips and gypsum has specific meaning as an expression of my gratitude and love to someone incredibly special. The most haphazard bunched up stems of tulips with a hint of gypsum was delivered. +ve's: delivered on time! Speedy response online to customer complaint! BUT! I remain completely infuriated and I AM NOT 100% SATISFIED! Both the service, experience and less-than-expertly-arranged flowers! I agree to pay for the cost price of the flowers, but expect a refund of the florist costs.”

Helpful Report

Posted 2 months ago

Hello Tarryn, Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that the flowers did not meet your expectations, especially for such a meaningful occasion. It’s disappointing when the intended expression of gratitude and love falls short, and I truly understand your frustration. I appreciate your acknowledgement of our timely delivery and responsive customer service, but I regret we couldn’t achieve your vision with the arrangement. Your comments regarding the quality and presentation of the flowers will certainly be taken into consideration as we strive to improve our offerings. Best wishes, Katie

Posted 2 months ago

“excellent service lady on the phone was very helpful Thankyou”

Helpful Report

Posted 2 months ago

Hello Carole, Thank you for your wonderful 5-star review! We’re so pleased to hear that our team provided helpful service when you needed it. Best wishes, Tom

Posted 2 months ago

“Absolutely! Shockingly bad I ordered what I thought was a beautiful bunch of roses and lilies medium size. What I got was six dead wilted roses and three lilies All I have been offered is another bunch of flowers I don't want/need another bunch of flowers. I want a refund and they are refusing”

Helpful Report

Posted 2 months ago

Hello Natalie, I'm truly sorry to hear about your experience with the flowers you received. It's disheartening when expectations are not met, especially when you were hoping for something special. I understand your frustration regarding the resolution offered. I can see that our team is awaiting your reply via email. Best wishes, Katie

Posted 2 months ago

“Flowers were nice but went with Prestige as offered next day delivery. Instead it took two days and missed the occasion they were required for. Wont use again unfortunately.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback, and I'm truly sorry to hear that your delivery did not arrive as promised. I understand how disappointing it can be when flowers miss significant occasions, especially when next-day delivery is expected. Your experience is important to us, and we will take your comments seriously to enhance our service in the future. Best wishes, Rosie

Posted 2 months ago

“I have used prestige flowers many times now, sometimes very last minute. They have always delivered on time, everytime. I’ve referred many of my friends, and they all have had the same experience.”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your amazing 5-star review! We're delighted to hear that you've had such a positive experience with us and appreciate you referring your friends. Best wishes, Tom

Posted 2 months ago

“Beautiful”

Helpful Report

Posted 2 months ago

Hello Tasha, Thank you for your beautiful 5-star review! We’re so glad you loved your experience with us. Best wishes, Tom

Posted 2 months ago

“Roses are red Violets are blue I love Prestige I’m sure you will too X”

Helpful Report

Posted 2 months ago

Hello Steve, What a delightful poem! Thank you for your fantastic 5-star review! We're thrilled to hear you love Prestige Flowers. Best wishes, Tom

Posted 2 months ago

“Quick and easy, and lovely flower options”

Helpful Report

Posted 2 months ago

Hello Igor, Thank you for your wonderful 5-star review! We're thrilled to hear you found our ordering process quick and enjoyed our lovely flower options. Best wishes, Tom

Posted 2 months ago

“Very disappointed in this company. Although I have ordered from them previously, this time I feel really let down. I paid £36 to get flowers delivered next day for a unwell member of the family, they never arrived. A tracking photo was sent as proof however it did not show the property or have a signature. The live chat were very unhelpful when our concerns were raised, and expected us to knock on neighbours doors to try and find them. I will not use this company again, or recommend them to anyone else.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your concerns. I sincerely apologise for the disappointment you experienced with your recent order. It's frustrating when things don’t go as planned, especially when sending flowers to support a loved one. I understand the importance of timely deliveries, and it’s concerning to hear that the tracking information was insufficient. Our goal is to provide helpful support through our customer service channels, so I regret that our live chat did not meet your expectations this time. Your feedback is important, and I assure you that we will address these issues with our team to improve our service. Best wishes, Katie

Posted 2 months ago

“I signed up for the emails to be able to use a code for money off. It stated:We hope you enjoy being part of Prestige and that you enjoy using your exclusive promotional code which is valid for 7 days! I took that to mean I was able to use the code for 7 days straight. How wonderful I thought. I was wrong. I feel the wording is somewhat misleading. I was able to use the code once! I had three bouquets to send so ended up just using the code once on the first bouquet and using a different service for the other two. I can't comment of the flowers as yet as the delivery is scheduled tomorrow.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I’m sorry to hear that the promotional code was not as you expected. I understand how this misunderstanding could be frustrating, especially when planning to send multiple bouquets. We strive for clarity in our communications, and your comments about the wording are valuable to us. I hope that when your flowers arrive, they bring joy, and I appreciate your patience throughout this process. Best wishes, Rosie

Posted 2 months ago

“The bouquet I received was 4 stems of lilies with some greenery. Usually, each lily stem would have 2-4 buds in my experience. Unfortunately, 2 of the 4 stems had only one bud, the others being cut off for some reason. I messaged Prestige immediately and sent photos and was told that the Florist Manager and the Customer Service Supervisor both felt the bouquet met their required standards. So, at least half of the buds missing from half of the stems is acceptable? I certainly won't be using them myself and suggest you don't either. Marks & Spencer who I usually use would certainly not have felt that their standards had been met!”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your experience. I sincerely apologise that the bouquet did not meet your expectations and that our response did not resolve your concerns. We understand how important it is for our customers to receive arrangements that truly represent the occasion, and it's disappointing to hear about the missing buds. Your feedback is invaluable, and we will certainly take it on board as we strive to improve our services and product standards. I have reached out via email. Kind regards, Ellie

Posted 2 months ago

“I sent these flowers to pick up my friends, they do not look like the ones I bought a lot of money for not much flowers . Thought I would use you for the first time but very disappointed.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review, and I'm sorry to hear that the flowers did not meet your expectations. We understand how disappointing it can be to receive something that doesn't match what you envisioned. Your feedback is important to us, and we continually aim to enhance our service and quality. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Katie

Posted 2 months ago

“The flowers were beautiful but the vase was smashed. Rather spoilt the present.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback, and I'm sorry to hear that the vase arrived damaged. We understand that the presentation is just as important as the flowers themselves, and it's disheartening to know that this affected your gift. I can see that our customer service team awaiting your reply to hopefully resolve this. Best regards, Katie

Posted 2 months ago

“very efficient website for ordering flowers. Many thanks i cannot answer other questions as flowers are yet to be delivered”

Helpful Report

Posted 2 months ago

Hello Richard, Thank you for your wonderful 5-star review! We’re thrilled that you found our website efficient for ordering flowers. Best wishes, Tom

Posted 2 months ago

“Flowers have not arrived on time.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I apologise for the inconvenience you've experienced with the timely delivery of your flowers. We understand how important it is for gifts to arrive on time, and it’s disheartening to hear that we did not meet your expectations in this regard. Please reach out to our customer service team, and we will do our best to resolve this issue for you. Our email address is enquiries@prestigeflowers.co.uk or you can contact our team via live chat or our phone lines. Best regards, Katie

Posted 2 months ago

“Within the last week I had flowers delivered for my mum's 93rd birthday and definitely not upto scratch looked tired and not fresh, sent pictures and complained, within a few minutes received a reply apparently their florist manager said they were fine 🤬 another bouquet was delivered to my mum from Prestige ordered by my ex wife and they were even worse, I'll never use this company again”

Helpful Report

Posted 2 months ago

Hello Colin, Thank you for your feedback, and I'm truly sorry to hear that the flowers sent for your mum’s birthday did not meet your expectations. We strive to ensure every arrangement is of high quality and reflects the care that goes into each order. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Katie

Posted 2 months ago

“I ordered these flowers, Pink Sunshine, large bouquet for my aunt's 80th birthday, she received them today and when I saw them I was very dissapointed, they looked nothing like the Pink Sunshine advertised. I won't be using this company again.”

Helpful Report

Posted 2 months ago

Hello Andrea, Thank you for your feedback, and I'm genuinely sorry to hear that your aunt's bouquet did not meet your expectations for her special milestone. We strive to provide beautiful arrangements that match the description, and I regret that we fell short in this instance. Best regards, Katie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 272,808 reviews