Name: Prestige Flowers
Rating: 4.43

“I bought these flowers for a friend who had just lost her dad after a long battle with cancer. I found your company online and used them based on your trust pilot reviews however I am appalled that the courier has just chucked them over her garden gate with no care whatsoever. Not just that judging by the size of the box (and I upgraded to a larger bouquet) I was misled about the size of the bouquet. Really disappointed..what I thought was a heartfelt gift doesn’t look like much thought at all!! Not sure I would use again unless they can convince me otherwise.”

Helpful Report

Posted 2 months ago

Hello Lucy, Thank you for sharing your experience, and I’m truly sorry to hear about the issues you faced with your order. It’s deeply concerning to hear that the delivery was not handled with the care that we strive for, especially given the sensitive occasion for which they were intended. I also understand your disappointment regarding the size and presentation of the bouquet. We aim for our customers to feel confident in their purchases, and it sounds like we fell short in this instance. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Rosie

Posted 2 months ago

“Ordered from the Castle Howard Collection as it was for my mother's 80th birthday. She loves flowers so I thought I would splash out (over £70 with postage) to get what looked like a really beautiful and unusual bouquet. Sadly the bouquet that was delivered was such poor quality (dead and wilting flowers) that my mother had to throw most of them away. They were so bad that she complained to Prestige. Eventually they sent another bouquet, but this was long after her birthday, and the surprise and pleasure that she should have had from them was lost. Very disappointing.”

Helpful Report

Posted 2 months ago

Hello Liz, Thank you for taking the time to share your experience, and I sincerely apologise for the disappointment you encountered with your order for such a special occasion. It’s understandable how upsetting it must have been for your mother to receive flowers that did not meet the high standards we aim for, especially for her 80th birthday. I appreciate your feedback regarding the quality and the timing of the replacement bouquet, as it helps us address these issues moving forward. I want you to know that we value your input and will ensure it’s shared with our team. Best regards, Katie

Posted 2 months ago

“Awful. Do not buy flowers from this website. Be better off buying some from your local garage. For the price of the flowers are priced at you would expect better. £35 on around 5 flowers. Honestly shocking.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your thoughts, and I'm truly sorry to hear about your disappointment with your order. It’s understandable how frustrating it can be when the value doesn't meet expectations, especially when it comes to something as special as flowers. We would also like to apologise for any disappointment caused by the outcome of this. We will feed this back to the relevant departments. Best regards, Katie

Posted 2 months ago

“Quick and easy to find what you want and pay, used Prestige a few times always found their flowers are great.”

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Posted 2 months ago

Hello, Thank you so much for your amazing 5-star review, John! We’re delighted that you find it quick and easy to shop with us and that you’ve enjoyed our flowers. Best wishes, Tom

Posted 2 months ago

“Excellent site. Good value and the flowers are lovely.”

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Posted 2 months ago

Hello Lucy, Thank you for your wonderful 5-star review, Lucy! We’re so pleased to hear that you found our site excellent and that you loved the flowers. Best wishes, Tom

Posted 2 months ago

“Lovely selection of flowers at affordable prices. Easy to use website.”

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Posted 2 months ago

Hello Angela, Thank you for your fantastic 5-star review! We’re so glad you enjoyed our lovely selection of flowers and found our website easy to use. Best wishes, Tom

Posted 2 months ago

“I ordered a large spring bouquet and vase for my sister’s birthday. They arrived a day late, with a broken vase. The flowers did not look like any bouquet on the website, and certainly not £37.99 worth. I will not be ordering from them again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I sincerely apologise for the experience you had with your recent order. It's disappointing to hear that the bouquet did not meet your expectations and that the vase arrived broken. We strive to provide our customers with high-quality products, and it seems we missed the mark here. Late deliveries can be frustrating, and I understand how important it is to have everything perfect for special occasions. Your comments will certainly be taken into account as we work to improve our service. I can see that our customer service team has responded to your email. Best regards, Katie

Posted 2 months ago

“Very straightforward Good prices compared to other companies Gave a discount too ;)”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our prices competitive and appreciated the discount. It’s great to know we’re making your shopping experience straightforward! Best wishes, Tom

Posted 2 months ago

“Look nothing like the photo and I upgraded to a medium bouquet. Absolute rip off. Also late delivery so I’ll be asking for a refund.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience with us, and I’m really sorry to hear that you were not satisfied with your order. It’s very disappointing to receive something that doesn’t meet your expectations, especially when you’ve made an upgrade. I also understand your frustration with the late delivery. We aim to ensure every order is delivered on time, and I apologise that we didn't achieve that in your case. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If not done already, please send us some images of the bouquet to enquiries@prestigeflower.co.uk with your order number and we would be happy to investigate this further. Best regards, Katie

Posted 2 months ago

“The delivery of flowers was left outside in between 2 wheely bins, no card out through the door and nobody rang the bell or knocked on the door. The recipient has not received the flowers. Customer services were unhelpful saying nothing they could do. Very disappointed and will not be using them again and would not recommend them to anyone else. I paid over £40 for nothing!”

Helpful Report

Posted 2 months ago

Hello Nikki, Thank you for taking the time to share your experience, and I'm truly sorry to hear about the delivery issues you encountered. I completely understand how disappointing it is when an important order doesn't go as planned. Our goal is to ensure every delivery is carried out accurately and with care, and it’s clear we fell short in your case. I appreciate your feedback regarding our customer service, and I will share your comments with the team so we can improve. I have reached out via email to hopefully resolve this. Best wishes, Ellie

Posted 2 months ago

“About them today. They are already wilted and brown”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I'm very sorry to hear that you were disappointed with the flowers received on this occasion. We strive to deliver fresh flowers and I regret that we did not meet those expectations for you. From the images provided, we can see that the guard petals are still attached to the roses. Guard petals serve the purpose of safeguarding the inner petals and buds during transportation, ensuring that the roses will bloom beautifully upon arrival. Best wishes, Katie

Posted 2 months ago

“Paid for named day delivery for my mother’s 70th birthday. Receive email late on the delivery day saying they would not even be attempting delivery and it would be a day or maybe 2 later. So upset for my mother on her birthday esp as i live abroad so can’t see her. Customer service said they will not do anything about it as said this is normal - apparently a statement is buried in their Terms saying that being upto 3 days late is considered acceptable. I would not have ordered from them had I known and will not use again. Awful service. Based on the other reviews here I hold out little hope for the flowers still being fresh when they arrive.”

Helpful Report

Posted 2 months ago

Hello Aaron, Thank you for your feedback, and I’m truly sorry to hear about the challenges you faced with your order. It’s understandable that you’d be upset, especially on such a special occasion. We aim to provide timely deliveries and quality service, and it's disappointing that we didn't meet those standards for you. While we strive to ensure all flowers are fresh upon arrival, I genuinely regret the inconvenience this caused for you and your mother. I can see that this was received today. Best wishes, Katie

Posted 2 months ago

“Hi I have received my flowers and I am very very disappointed with them. They don’t really even fill my vase which isn’t the biggest. It won’t let me upload a picture Thanks”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback, and I'm truly sorry to hear that you're disappointed with your flowers. I understand how frustrating it can be when an order doesn't meet your expectations, especially when it comes to something as special as floral arrangements. If you could reach out to team at enquiries@prestigeflowers.co.uk with your order number and some images of the bouquet, our customer service team would be happy to look into this for you. Best wishes, Rosie

Posted 2 months ago

“Ordered flowers for my wife's birthday, St Patrick's day. I received email from royal mail Stating returned to sender, phoned customer service who tried to tell me that I had entered an incorrect address. I told her that I had not entered an incorrect address, but was told that there was nothing that they could do, and that was that, no refund, or appoligy,no nothing. STAY CLEAR of prestige flowers!! Very dissatisfied customer.”

Helpful Report

Posted 2 months ago

Hello Hugh, I appreciate you sharing your feedback, and I’m truly sorry to hear about the issues you faced with your order. It’s disappointing to learn that there was a misunderstanding regarding the delivery address and that our customer service did not provide the resolution you deserved. From the order, we can see that there was no door number on this address. It appears it has been sent to the collection point. We aim to ensure every customer is satisfied and I regret that we fell short in your case. Best wishes, Rosie

Posted 2 months ago

“Flowers arrived in appalling condition, sad and floppy. I was told to send photos, which I did and they didn’t see and issue and advised they’d be fine in 3 days. They were not. Flowers still had roots on the ends - apparently this is normal. No refund because the “supervisor” said they’re fine. Left a review and was offered a freebie to use within 6 months… Customer service is severely lacking. Save your money and shop elsewhere. Supermarkets are better value. Check all reviews before buying - trust pilot etc. I really wish I had.”

Helpful Report

Posted 2 months ago

Hello Carol, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your flowers arrived in such a disappointing condition, and I understand your frustration regarding the customer service response. We strive to ensure that all our flowers are fresh and handled with care, and it's concerning to hear that we fell short in your case. I have located your order and can see our review team has reached out via email and they are awaiting your reply. Best wishes, Rosie

Posted 2 months ago

“Flowers arrived in appalling condition, sad and floppy. I was told to send photos, which I did and they didn’t see and issue and advised they’d be fine in 3 days. They were not. Flowers still had roots on the ends - apparently this is normal. No refund because the “supervisor” said they’re fine. Left a review and was offered a freebie to use within 6 months… Customer service is severely lacking. Save your money and shop elsewhere. Supermarkets are better value. Check all reviews before buying - trust pilot etc. I really wish I had.”

Helpful Report

Posted 2 months ago

Hello Carol, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your flowers arrived in such a disappointing condition, and I understand your frustration regarding the customer service response. We strive to ensure that all our flowers are fresh and handled with care, and it's concerning to hear that we fell short in your case. I have located your order and can see our review team has reached out via email and they are awaiting your reply. Best wishes, Rosie

Posted 2 months ago

“Not the quality or amount of flowers expected for nearly £50 rip off.customer service no help”

Helpful Report

Posted 2 months ago

Hello Mr Pearmain, Thank you for sharing your feedback with us. I'm genuinely sorry to hear that the flowers you received did not meet your expectations, and I understand how disappointing it can be. Please rest assured that we take your comments seriously and will use them to improve our service in the future. Best wishes, Rosie

Posted 2 months ago

“Order number 851143 I ordered a bouquet to be delivered to friends. It arrived on Thursday. However the box was damaged and the few flowers were extremely poor quality and half dead having been wrapped in barely damp tissue. I paid for a larger bouquet… which was tiny and didn’t fill a very small vase. The 2-3 sad roses were already drooping and the rest of the flowers and foliage withered and dry. I contacted customer services on Monday and was told that as three days had passed I was not entitled to a refund or replacement. The phone lines are only operational Monday to Friday so it would have been impossible to contact them within the the three days. I was offered a voucher towards another purchase but categorically refused as I will NEVER use them again. DREADFUL QUALITY AND NO CUSTOMER SERVICE. PRESTIGE FLOWERS …THEY DEFINITELY ARE NOT!”

Helpful Report

Posted 2 months ago

Hello Julie, Thank you for your feedback. I'm genuinely sorry to hear that your recent experience with our flowers was so disappointing. It's disheartening to learn that the bouquet you received did not meet the quality standards we aim for. I understand how frustrating it must be to deal with damaged flowers and unresponsive customer service. We do have a team available over the weekend via email. We strive to provide timely support during business hours, and I regret that we fell short in your situation. Best wishes, Rosie

Posted 2 months ago

“Great service and they are a massive help”

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Posted 2 months ago

Hello, Thank you so much for your fantastic 5-star review, Finley! We’re thrilled to hear that you found our service helpful. Best wishes, Tom

Posted 2 months ago

“Ordered some flowers for next day delivery. Flowers arrived on time but the quality is shocking. Flowers practically dead. Very disappointed won’t be ordering from prestige again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I’m really sorry to hear that the flowers you received did not meet your expectations and were in such poor condition. It’s disappointing to know we let you down. Ensuring our customers receive high-quality products is our priority, and I appreciate you bringing this to our attention. If you haven't already done so, please reach out to our customer service team to discuss your experience further. We want to make this right for you. Best regards, Rosie

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

Prestige Flowers Reviews