Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,760 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“PLEASE DO NOT USE THIS COMPANY. Ordered flowers for delivery, did not return up, they used every excuse in the book to fob me off, saying it as a courier delivery issue that I had to resolve, even though I paid them for the delivery cost direct.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the disappointment surrounding your order. We sincerely apologise for the delivery issue and for any frustration caused by the communication that followed. While we do rely on third-party couriers for some deliveries, the responsibility for ensuring your flowers arrive on time and in perfect condition ultimately rests with us—and we regret that we let you down in this instance. We understand how important timely delivery is, especially when sending flowers for a special occasion. Warm regards, Katie

Posted 7 months ago

“Ordered for my grandma who lives in rural Scotland from austrialia delivered in 24 hours She's really fussy loves a moan and she approved which is pretty hard to get from my 89 year old granny 😂 speedy fast and fresh I read reviews online after I ordered and was worried But way better than next or m&s will deffos use again thanks 😊 guys”

Helpful Report

Posted 7 months ago

Hello Rachel! Thank you so much for your fantastic 5-star review! We're absolutely thrilled to hear that your grandma loved the flowers. It's wonderful to know that we provided speedy service all the way to rural Scotland. We can't wait to help you again in the future! Thanks for choosing us! Best wishes, Rosie

Posted 7 months ago

“Order flowers for my mums 70th birthday. Looked nothing like I ordered abd looked like they gad been dragged uo the road. Will mot be using again very disappointing.”

Helpful Report

Posted 7 months ago

Hello, We’re truly sorry to hear about your experience with your recent order. It’s disappointing when our products don’t live up to expectations, particularly for such a special occasion as a birthday. We appreciate you sharing your feedback, as it helps us to improve our service. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Rosie

Posted 7 months ago

“Do not order from this site. Flowers looked nothing like the photo, missing flowers, brown stems and almost dying. They agreed to send 2nd bunch but even worse. I asked for a refund but offered 10 pound voucher which would be useless as why would I order again after being ripped off!”

Helpful Report

Posted 7 months ago

Hello Julie, We’re truly sorry to hear about the issues you encountered with your order and can understand how disappointing this must be for you. It’s frustrating when our products do not meet the expected standards, and we sincerely apologise for the experience you’ve had. Your feedback is invaluable to us, and we really appreciate you bringing these matters to our attention. We strive to provide the best possible service, and it’s clear we fell short in your case. Best regards, Rosie

Posted 7 months ago

“Extremely disappointed with the size of the bouquet for a significant spend. The order wasn’t even complete and was even missing a flower, however I don’t believe it would have improved the overall look. Having received a lovely bouquet myself I thought I would use this company but the experience was certainly not the same. You would do better grabbing a bouquet from Tesco for £12 and it would have been more impressive. I spent a lot of money expecting a decent sized floral arrangement. I am extremely disappointed and therefore I would not recommend this company.”

Helpful Report

Posted 7 months ago

Hello, We’re truly sorry to hear that your experience with our bouquet did not meet your expectations. It's frustrating when a purchase doesn't align with what was anticipated, especially when you are looking forward to a beautiful arrangement. Your feedback is important to us, and we sincerely appreciate you highlighting these issues. We're always seeking ways to improve our offerings. Thank you for sharing your thoughts, and we hope to have the opportunity to restore your faith in our services in the future. Best regards, Rosie

Posted 7 months ago

“paid for a large! omg it definitely wasn’t a large! the amount of flowers that was in there! it was a joke! do not recommend these at all. don’t waste your money honestly”

Helpful Report

Posted 7 months ago

Hello, We’re really sorry to hear that you were disappointed with the size of your order and can completely understand your frustration. It’s upsetting when expectations aren’t met, especially when you’ve made a purchase in good faith. Your feedback means a lot to us, and we are always looking to improve. We appreciate you bringing this to our attention. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Rosie

Posted 7 months ago

“Easy enough website. Did what I needed in less than 5 minutes :)”

Helpful Report

Posted 7 months ago

Hello Husna! Thank you for your amazing 5-star review! We're so glad to hear that you found our website easy to navigate and that you were able to complete your order quickly. Best wishes, Rosie

Posted 7 months ago

“Easy to use website, great options & add on facilities, beautiful flower options & next day delivery if ordered before 10pm Will definitely be using prestige flowers again”

Helpful Report

Posted 7 months ago

Hello Anne! Thank you for your wonderful 5-star review! We're thrilled to hear that you found our website easy to use, and we’re so glad you loved the beautiful flower options and our next-day delivery service. Best wishes, Rosie

Posted 7 months ago

“I would give zero stars if that was possible. The flowers delivered were completely different from those ordered (I mean COMPLETELY different!) and they were in a very poor condition. Despite numerous attempts, the company have completely refused to give me a refund. I am taking this further as it's disgraceful. I strongly suggest you don't use this company.”

Helpful Report

Posted 7 months ago

Hello, We’re genuinely sorry to hear about your recent experience and can understand your frustration. It’s disappointing to learn that the flowers you received did not match your expectations and that your concerns have not been addressed to your satisfaction. Your feedback is extremely valuable to us, and we are committed to improving our service. Thank you for bringing this to our attention. Best wishes, Katie

Posted 7 months ago

“Do not buy from this company, save your money you will only receive what looks like a garage bought bunch that will last 3 days tops. They have no customer service skills and will not help with your complaints. I’m not sure if my review will be deleted but if you do see this try another company.”

Helpful Report

Posted 7 months ago

Hello, We’re truly sorry to hear about your experience and apologize for the dissatisfaction you've encountered. Your feedback is incredibly important to us, and it’s concerning to know that the quality of our flowers and our customer service did not meet your expectations. We understand how disheartening it must be to feel let down, especially when our flowers are intended to bring joy. I can see that our customer service team is awaiting your reply to hopefully resolve this. Best regards, Rosie

Posted 7 months ago

“Poorest customer service! I have asked to provide a receipt as I didn't receive they have asked me for information which I have provided and they have decided that I wasn't a name customer since it was a gift and refused to help. Would not recommend and will not be using them again”

Helpful Report

Posted 7 months ago

Hello, We’re very sorry to hear about your recent experience and truly apologise for the frustration this has caused you. It’s concerning to know that our customer service did not provide the assistance you needed, especially in a situation where communication is crucial. We appreciate you bringing this to our attention and will use your feedback to improve our processes. Our goal is always to support our customers and ensure a positive experience, even in the case of gift orders. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 7 months ago

“The poorest quality I’ve ever had and the poorest service. After approx 7 emails from different people , only one was helpful but still with no success. The end result is that my daughter returning from hospital received tulips in a box that were droopy and after countless conversations , I’ve given up. What was meant to uplift and make her happy made both of us so sad. I send flowers as I live on the other side of the world from her but this time the result was poor to say the least. There has been no empathy given here and the flowers are certainly NOT PRESTIGE. Being an online company only is certainly no excuse ! Will certainly not be recommending and will be writing a very honest review. And just as an aside, yesterday I ordered flowers for my friend at home. The flower company sent me a video and the courier sent me a photo and message - such a contrast to your very poor poor service.”

Helpful Report

Posted 7 months ago

Hello Marie-Louise, Thank you for sharing your experience, and please accept our heartfelt apologies for the disappointment and distress caused during what should have been a thoughtful and uplifting moment for your daughter. We are deeply sorry that the flowers arrived in poor condition and that our service did not meet your expectations. We also regret the frustration caused by the back-and-forth communication and the lack of a successful resolution. We are reviewing the handling of your order and communication internally to ensure we better support our customers. Warm regards, Rosie

Posted 7 months ago

“I like your service It better if I have phone number to call directly Thanks”

Helpful Report

Posted 7 months ago

Hello Soledad! Thank you for your kind 5-star review! We’re delighted to hear that you like our service. We appreciate your suggestion about having a direct phone number for support. We do have one available on our website. Thanks again for your feedback! Best wishes, Rosie

Posted 7 months ago

“I wish I could leave zero stars. Two orders later has made us realise that this company is an absolute scam or we just must be that unlucky and unfortunate to have received the most sorry looking "large" bouquets of flowers. What they advertise is nothing what we received and for the price I wish I just went to my local garage and picked up some flowers of better quality and better priced. After a complaint was submitted they did agree that there was a quality issue and refunded and replaced the bouquet but just received the same sub standard bouquet. Flower heads were coming off the stems. What was left of the flower heads wilted after less than one day. Sparse at best with more foliage than blooms. I would love to upload photos but unfortunately there seems to be a problem doing this.”

Helpful Report

Posted 7 months ago

Hello, We're incredibly sorry to hear about your disappointing experience with us. This is far from the standard we aim to uphold, and we completely understand your frustration and disappointment. We appreciate you bringing these issues to our attention. It’s disappointing that you received bouquets that didn’t reflect what was advertised, and even more disappointing that the replacement did not resolve the issue. Thank you again for your honest feedback. Best wishes, Katie

Posted 7 months ago

“Easy to use website Lovely flower selections Great price and always a good deal! Highly recommend!!!”

Helpful Report

Posted 7 months ago

Hello Laura! Thank you for your fantastic 5-star review! We're thrilled to hear that you found our website easy to use and loved our flower selections at great prices. Your recommendation means the world to us! Best wishes, Rosie

Posted 7 months ago

“Waiting to see what the flowers and chocolates are like plus the delivery. Frustrating that for some reason Mon 26 May was blocked out for deliveries with no explanation all other dates avaiable. The order summary on the webpage said 1 x rose and the full proce paid, however it seemed to omit the chocolates I added to the order as part of the overall price”

Helpful Report

Posted 7 months ago

Hello Marie, Thank you for taking the time to share your thoughts! I'm sorry for the inconvenience regarding the blocked delivery date. The 26th is a bank holiday, so we will not be offering delivery. Regarding your order summary, I understand how important it is for all items to be accurately reflected, and we appreciate you bringing this to our attention. If you have any further questions or need assistance, please feel free to reach out. Best wishes, Rosie

Posted 7 months ago

“I ordered a bouquet of pink flowers and got a bunch of clearly yellow ones (see photo)! I naturally complained only to be told that the flowers were delivered on time and were of good quality. Whilst this was true, I again pointed out that I specifically ordered pink ones, not yellow. They disregarded and dismissed my complaint saying that the Head Florist had examined the photos I provided and could find nothing wrong with them! This unbelievable blatant refusal to admit that they had got it wrong and apologise amazed me. I will not be using Prestige Flowers ever again and would urge others to be very wary of this company and their shocking way of dealing with very justifiable complaints. There are dozens of other online florists that offer a great products and good customer service, unlike this lot.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your concerns. I sincerely apologise for the mix-up with your order, and I understand how disappointing it is to receive something different from what you specifically requested. It’s important for us to ensure our customers are satisfied with their purchases. I appreciate your feedback regarding our handling of your complaint. Your experience will be reviewed thoroughly as we aim to improve our service. We strive to maintain high standards, and your input helps us get there. We always try to use the exact flowers as our pictures but on some occasions, substitutes may have to be made, as we advise on each product page and in the terms and conditions which can be read before making your purchase. Best regards, Rosie

Posted 7 months ago

“Unfortunately will not be using them again. They delivered not the flowers I ordered. I ordered the May bouquet in medium size. The flowers that blooms in May. I ordered those flowers as they were my friends favourite colours and her birthday is in May. Did complain about the wrong bouquet. They could not give me a satisfactory answer . All the answer I received was how well the flowers looked. Nothing about why they change my order.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. I’m genuinely sorry to hear that you received the wrong bouquet and that it affected your experience with us. I can understand how frustrating it is when something special like this doesn't go as planned. Your comments about our service are important, and I assure you that we will review this situation to prevent it from happening in the future. We value your input as it helps us to improve. We always try to use the exact flowers as our pictures but on some occasions, substitutes may have to be made, as we advise on each product page and in the terms and conditions which can be read before making your purchase. Best regards, Rosie

Posted 7 months ago

“Sent a medium bouquet of flowers to my friend in Scotland, very sparse, after 1 day rose bud wilted, so disappointed it was for her birthday, will not use them again”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that the bouquet did not meet your expectations and that the roses wilted shortly after delivery. I understand how disappointing this must have been, especially for a special occasion like a birthday. Your experience is important to us, and we take your comments seriously as we continually strive to improve our service and quality. Best regards, Rosie

Posted 7 months ago

“£55 worth of flowers looked like £7 worth. Flat, lifeless and died within 24 hours. Picture on website did not match what was received. Customer service was appalling- only offering £10 credit voucher. Useless as never using this company again. Do not use this company if you don’t want to waste your money. Review only allows you to write about delivery and nothing else!”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. I’m really sorry to hear that the flowers did not meet your expectations, and I understand how disappointing it can be when they don't match what you envisioned. We strive to provide quality products, and it’s clear we fell short in this instance. Your comments about our customer service and the offered voucher are noted, and I’ll ensure this feedback is passed along to the relevant team. It’s important for us to improve, and your input plays a vital role in that. Best regards, Rosie

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 273,760 reviews