Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,808 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,808 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The stars are for the website not the flowers. I have had to use you a couple of times recently and both times the app corrupts the delivery address. As today's order is for Sunday I can't even speak with anyone to correct the address as noone in office on the weekend. I sincerely hope they turn up at the correct place.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm sorry to hear that you've encountered issues with the delivery address through our app, and I completely understand how concerning that must be, especially for a Sunday delivery. Your feedback is invaluable, and I assure you we will work on improving the app's functionality. Best wishes, Tom

Posted 2 months ago

“Quality product - delivered perfectly at reasonable price. My recipients are very happy with their bouquets. Keep up the good work!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your amazing 5-star review! We're thrilled to hear that our product met your expectations and that your recipients are so happy with their bouquets. Best wishes, Tom

Posted 2 months ago

“I am extremely disappointed with the service. I ordered a bouquet with roses, expecting it to match the advertisement, but what arrived was nothing like the picture. The flowers were dry, old, and far from fresh. They were also noticeably smaller than what was shown on the website. This is completely unacceptable. I wanted to surprise my wife with a thoughtful gesture, but instead, I was left feeling embarrassed by the poor quality. I will never use this company again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that your experience did not meet your expectations. I can understand how disappointing it is when a thoughtful gesture doesn’t go as planned, especially when the quality of the flowers is not what you anticipated. From the image provided, we can see that the correct size has been received and the stems are still in bud. We strive to deliver fresh and beautiful arrangements, and I regret any disappointment caused. Your comments are important to us, and they will be taken into consideration as we continue to improve our services. Warm regards, Katie

Posted 2 months ago

“Flowers were expensive for what they were particularly as they arrived a day later than both the supplier and courier suggested. Definitely would not use this supplier again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear that your flowers arrived later than expected and didn't meet your expectations for value. Your experience is important to us, and I understand how frustrating this must be. We continually strive to improve our service, and your comments will help us in that process. If you'd like to discuss this further, please reach out to us at enquiries@prestigeflowers.co.uk. Best wishes, Tom

Posted 2 months ago

“I paid 52 pounds for a bouquet to be delivered to my friends who had suddenly lost their mum . I paid for next day delivery total cost 52 pounds. Two days later no bouquet no text to say it had been sent I was worried. I rang them to inquire where the bouquet was apparently it had been attempted delivery twice no text or email to collaborate this. And my bouquet could either be collected or was with royal mail for last 3 days . I can only imagine the state it is in I asked for a refund to be told I am not entitled I cannot believe the shocking customer service I have received. Avoid at all costs”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues with your bouquet delivery and the frustration you've experienced. Your concerns are important to us, and we understand how significant these moments can be. We can see from the tracking that delivery was attempted on the 13th as requested and then again today. We rely on customers making sure there is some available to accept delivery, especially with special delivery services, as it does require a signature. Best wishes, Tom

Posted 2 months ago

“New website and ordering procedure is absolutely brilliant. Much easier and quicker than previously. If flowers and delivery are as good as usual then I'm a very happy bunny 🐰”

Helpful Report

Posted 2 months ago

Hello, Thank you for your wonderful 4-star review, Chris! We're thrilled to hear that you're enjoying our new website and ordering procedure. It's fantastic to know it's made things easier and quicker for you. Best wishes, Tom

Posted 2 months ago

“Following on from my previous negative review. The company would not refund me for very poor quality flowers sent. They offered to send another bouquet but this has not been sent on time..... Another failure of this dreadful company.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We sincerely apologise that the replacement bouquet was not delivered as expected. I can see that our team was awaiting your confirmation regarding the delivery method. Warm regards, Katie

Posted 2 months ago

“I ordered a bouquet to be delivered to friends yesterday. The box was damaged and the flowers inside were only wrapped in damp tissue. The flowers are dropping already and half dead. Absolutely disgusted. Having paid £35 plus delivery, I am beyond disappointed.”

Helpful Report

Posted 2 months ago

Hello Julie, Thank you for taking the time to share your experience. I’m truly sorry to hear about the condition of the flowers and the issue with the delivery. It’s disappointing to learn that they did not meet your expectations, especially after you made a thoughtful purchase. We aim to provide beautiful bouquets, and I regret that we fell short this time. If not done already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and we would be happy to look into this for you. Warm regards, Katie

Posted 2 months ago

“Lovely and beautiful flowers. Fantastic user experience.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your lovely 5-star review! We're delighted to hear that you found our flowers beautiful and enjoyed your user experience. Your satisfaction means everything to us! Best wishes, Tom

Posted 2 months ago

“I wouldn't order here again, ever. I will attach a picture of what I ordered vs what was delivered. At first they offered me a £5 refund.As they said it was only missing one red tulip. I declined their offer. However through instagram they offered me a full replacement bouquet. They sent one the next day, But as you can see it's nothing like they advertise.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I'm truly sorry to hear that your experience did not meet your expectations. It's disappointing that the bouquet you received was not representative of what you ordered, and I understand how frustrating this must be for you. We strive to provide the best quality and service, and I appreciate you bringing these concerns to our attention. Your comments will be shared with our team to help improve our offerings moving forward. Best regards, Rosie

Posted 2 months ago

“Worst of the worst- I wish I was checking review before. Poor customer service. Flowers not delivered. No email confirmation of dispatch.”

Helpful Report

Posted 2 months ago

Hello Alex, Thank you for your feedback, and I’m truly sorry to hear about your experience with us. It’s disappointing that your flowers were not delivered and that you did not receive email confirmation regarding your order. I can see that the reason for the delayed delivery is due to the incorrect postcode on the order. We value our customers and your concerns have been noted. Our review team has reached out via email. Best regards, Rosie

Posted 2 months ago

“Ordered a 'Spring Blush' bouquet, upgraded to a large size, it was delivered next day, however it was MUCH smaller than the image. The image looks amazing, what arrived was maybe half the size. I emailed customer support and after review from a manager, they agreed to send out a second bouquet free of charge. Great, I thought they would make sure this one was spot on. What arrived was possibly smaller than the first bouquet. I emailed again and was told that apparently now the bouquet has no quality issue and is the correct size. I write this as a warning to potential customers. I have linked the image they use on their website, and the 'large' bouquet that was actually sent. You could spend half the amount at a supermarket and get a much nicer bouquet.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear that the bouquet did not meet your expectations. It's disappointing when a gift doesn't convey the intended sentiment, and I understand how frustrating that must be for you. I appreciate your patience in reaching out to our customer support, and I'm sorry to hear that the subsequent bouquet didn't resolve the issue. We strive for accuracy in our product offerings, and your experience will be taken seriously as we work to improve. Best regards, Rosie

Posted 2 months ago

“I am so disappointed that my order was left on the street pavement and not at the door of my friend. Today I learned the sad fact, and she never got the flowers. Your delivery man could have easily left it with any neighbour. I would like to request a refund is to resend the order again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to express your concerns. I'm truly sorry to hear about the delivery issue and that your friend did not receive the flowers. It’s frustrating when such an important gesture doesn't go as planned, and I completely understand your disappointment. If not done already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order details and we would be happy to look into this for you. Best regards, Rosie

Posted 2 months ago

“Don’t not use if you are paying and expecting next day delivery. The website promises alsorts but doesn’t deliver what you expect. Stick to using local florists who will go out of their way to ensure your flowers come on time. Biggest mistake ever using this company when I paid for next day delivery for a special occasion and didn’t arrive til the day after. So angry!!!!”

Helpful Report

Posted 2 months ago

Hello Saira, Thank you for taking the time to share your experience. I'm genuinely sorry to hear about the issues you faced with the next day delivery. It’s understandably frustrating when expectations are not met, especially for a special occasion. We aim to provide excellent service and timely deliveries, and I regret that we fell short in your case. Your feedback is vital, and I will ensure it is communicated to our team as we work to improve our operations. Best regards, Rosie

Posted 2 months ago

“GREAT SERVICE, EASY ORDERING, GOOD DISCOUNTS. ONE HAPPY CUSTOMER”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our service and found the ordering process easy. Best wishes, Tom

Posted 2 months ago

“After an error with the delivery details I emailed and received an immediate response from Aaron who was extremely helpful and rectified the problem even though it was 7pm. Thanks”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your amazing 5-star review, Elspeth! We're glad to hear that Aaron was able to swiftly assist you with the delivery issue. It's important to us that our customers receive prompt support. Best wishes, Tom

Posted 2 months ago

“Bouquet was very small for the price. I ordered the medium size at £42 with delivery .The arrangement looked more like a £15 from a supermarket.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm sorry to hear that the bouquet didn't meet your expectations in terms of size and value. We aim to provide arrangements that reflect quality and elegance, and I understand your frustration when that isn’t delivered. Your feedback is crucial, and we'll be sure to look into this matter further. If you'd like to discuss your experience in more detail, please reach out to us at enquiries@prestigeflowers.co.uk with some images of the bouquet, and we’ll do our best to assist you. Best wishes, Rosie

Posted 2 months ago

“Tried to order flowers over 24 hours and the website was refusing my card and not giving me an iptuon to authenticate at any point. Tried to email and got told to call. Called and got told to hang on the line was on hold 7 minutes woth a silent line. Hung up In the end and ordered elsewhere... prestige by name... not by customer service.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I'm really sorry to hear that you had such a frustrating experience while trying to place your order. It's disappointing when our service does not meet expectations, especially when it comes to something as important as flower delivery. We strive for a smooth and hassle-free ordering process, and it sounds like we fell short this time. I understand how aggravating it must have been to experience issues with the website and then wait on hold without assistance. Your comments are greatly valued, and I assure you that I will share them with our technical and customer service teams to prevent this from happening in the future. Best regards, Rosie

Posted 2 months ago

“Had a surprise delivery from my mother...most of the bunch were good to last.. however the only two pink roses never opened..I know how to care for them and so was disappointed after good money being spent. I have had beautiful fair trade roses from the co op many times that bloomed beautifully and lasted a long time! Disappointed. Have not told the giver as would be so disappointed too.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I’m sorry to hear that the pink roses did not open as expected, especially given how much you care for your flowers. We strive to provide beautiful arrangements that last, and I understand your disappointment. Your feedback is invaluable, and we'll make sure to address it with our team to improve future experiences. If you have any images of the bouquet, please could you send them to enquiries@prestigeflowers.co.uk with the order details and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 2 months ago

“Very good choice of flowers and option of next day delivery is very useful! Good website layout and easy to use and pay”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic 5-star review, Riya! We're so glad to hear that you appreciate our wide selection of flowers and the convenience of our next day delivery option. It’s great to know you found our website easy to use and navigate. Best wishes, Tom

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 272,808 reviews