Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,079 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thank you for your prompt delivery. My niece loved her flowers. I place my orders from Australia and find your website easy to navigate.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re glad the delivery was prompt and your niece loved the flowers. We’re happy to hear you find the website easy to navigate from Australia. If you need anything else, we’re here to help. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Very easy to order my mother inlaws flowers for her birthday, ive been using this company for a while and the service and the flowers are exelent”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We're glad the ordering process was easy and that you've been happy with our service and the flowers. If you need anything else, we're here to help. Kind regards, Team Prestige Flowers

Posted 1 month ago

“A delightful array of beautiful fresh flowers delivered on correct day”

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Posted 2 months ago

Hello, Thank you for your review. We're delighted that you were pleased with the beautiful fresh flowers and that they were delivered on the correct day. If you need anything else, we're here to help. Kind regards, Team Prestige Flowers

Posted 1 month ago

“really annoying site - i dont like having to open an account just to place an order . YOU SHOULD HAVE THE OPTION TO BUY WITHOUT THE ADDED HASSLE . you nearly lost my order. THANKS PL”

Helpful Report

Posted 2 months ago

Hello Peter, Thank you for sharing your feedback. We’re sorry the account creation requirement caused frustration and nearly affected your order. We do offer guest checkout, and we’re happy to help streamline the process for you on your next order. If you’d like, we can assist you directly to ensure a smooth experience. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I received a box of ranunculus today 2nd April, as a gift for an upcoming birthday. The box arrived with a couple of dents in it and the flowers, when opened, were somewhat battered. I had to bin 5 stems because the flower heads were broken off just below the bud. Deeply disappointing and will be asking my family not to waste their hard earned pennies to send me flowers again. I don’t know when the item was ordered or when it was despatched; I am assuming next day.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave your review. I’m very sorry to hear the box arrived with dents and the flowers were in a battered condition. That isn’t the experience we want for a gift. A member of our reviews team has now reached out. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Lovely product, efficient delivery, reasonable price.”

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Posted 2 months ago

Hello, Thank you for your review. We’re glad you found the product lovely, delivery efficient, and the price reasonable. If you need anything else, we’re here to help. Kind regards, Team Prestige Flowers

Posted 1 month ago

“The recipient loved the flowers”

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Posted 2 months ago

Hello, Thank you for your review. We're glad the recipient loved the flowers. If you need anything else, we're here to help. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Flowers arrived very droopy and petals already falling off,absolutely disgusting,very disappointed with this company as is a lot off the reviews,these flowers where a birthday gift from my son I sent him a picture of what I had just received and he said what is that thay look half dead already. Would not use this company again if this is what thay send out. However Sarah from customer service was very helpful. And agreed for a replacement to be sent out so will see what this is like.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to leave your review. I’m truly sorry to hear that the flowers arrived droopy and that the condition did not meet your expectations. It’s good to hear that Sarah from our customer service did arrange a replacement, and we’ll ensure this is looked at so you’re not disappointed again. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Top class service for flowers hampers and gifts. Very reliable 🌟🌟🌟”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re glad you had top class service for flowers hampers and gifts. If you need anything else, we’re here to help. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Fab service, lovely flowers x”

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Posted 2 months ago

Hello, Thank you for your review. We’re glad you had fab service and lovely flowers. If you need anything else, we’re here to help. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Flowers are nice but customer service is rude and condescending. ‘Laura.c’ in particular.”

Helpful Report

Posted 2 months ago

Hello Jeremy, Thank you for taking the time to share your feedback. After further investigation, I can confirm that our customer support team provided you with the correct information. We’re sorry if the response came across as condescending. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Great flowers”

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Posted 2 months ago

Hello, Thank you for your review. We’re glad you think the flowers are great. If you need anything else, we’re here to help. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I am extremely disappointed with the bouquet I received. I ordered a “large” arrangement, but what arrived was a fraction of the size shown on the website. The difference is obvious — the advertised bouquet shows around seven roses, while mine contained only four and looked sparse overall. even the standard has 5 roses! and one bunch of Lillies! What made the experience worse was being repeatedly asked to provide more photos, including a bird’s-eye view, despite the issue being clear. These flowers were for my mother, who has recently been diagnosed with cancer, and I found it completely unreasonable and insensitive to keep requesting additional photos from her. This felt misleading and poorly handled. I would not recommend based on this experience unless the company improves both the accuracy of their products and their customer service.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that the bouquet you received did not match the size or appearance depicted online, and that the requests for additional photos added to your frustration, especially given the personal circumstances. Please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Nice app to order flowers”

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Posted 2 months ago

Hello, Thank you for your review. We’re glad you found the app easy to use for ordering flowers. If you need anything else, we’re here to help. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Prestige let me down so badly. The "bouquet" shown had no resemblance to what they sent. If you have a complaint you will have to wait 3/4 days and take daily pictures to have any chance of an apology. I would definitely not recommend this company. Andrew Armitage.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re very sorry to hear that the bouquet you received did not match your expectations and that our complaints process felt slow. This is not the standard we aim to provide, and we understand how frustrating this experience must have been. Following a further review, we can confirm that there were no issues identified with the bouquet in terms of quality or size. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Im very pleased with your work and service I have sent a few orders and have no complaints. Please check you hand them to the person in hand . Thanks please phone before . I live in Spain .”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re thrilled you’re pleased with our work and service, and we appreciate you placing multiple orders. We’ll ensure each handover is carried out with care, and we can arrange a pre-delivery phone call if you’d like. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Simple & easy to negotiate the website. Will definitely be my go to, for future occasions”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re glad the website was simple and easy to navigate, and we’re honored you’ll choose us for future occasions. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I ordered two sets of flowers to be delivered on the same date to the same address, which I had to pay delivery on twice. But okay, I went ahead. The delivery arrived on the day expected but with both vases smashed. On asking for a refund of the vases and of course the delivery which was provided poorly and with a late Mother’s Day present ruined I was advised delivery was provided to the standard you think is acceptable, so decided no refund of that would be applicable. Not even one of the £6 delivery fees. Obviously, meaning you’ve lost a future customer over the price of £6 or £12 depending on which amount you could have refunded for delivery. Ellie M seemed reluctant to even try and assist any further. Shame as the flowers looked nice. But many other companies I’m sure could do the same with fragile items in tact. 👍🏼”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear your deliveries arrived with damaged items and that you were charged twice for delivery. This isn’t the standard we aim for, and we understand how frustrating this must have been. I can see you have been in contact with our customer support team, and this has now been resolved. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Flowers not delivered next day as chosen. I was informed my order arrived 5 minutes too late even though I was able to select next day and day of delivery and placed my order many times on the website before it went through successfully. If next day was no longer an option for my chosen date, I should not have been able to select it- next time I will go elsewhere.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear your order didn’t arrive as expected and that the next-day option wasn’t honored. This isn’t the standard we aim for, and we understand how frustrating this must have been. A member of our customer support team has been notified and will be in touch to help resolve this and arrange a suitable remedy. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Supposed to be delivered Mothers Day 15th March and finally arrived on 17th. Looked very jaded and had to throw some dead ones out after 2 days. They were thrown out yesterday. Complained and offered £10 voucher towards another bunch. Why would I order more after that so refused ! They were sent by my son who is overseas so really upsetting.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear your Mother’s Day delivery arrived late and looked poorly. This isn’t the standard we aim for, and we understand how upsetting this must have been, especially with it coming from your overseas son. A member of our team has now been in contact, and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 274,079 reviews