Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,829 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,829 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered flowers for a funeral 10 days ago. Funeral tomorrow. They are sending via royal mail and delivery window is after the funeral. Useless”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We are very sorry for any inconvenience caused, especially given the sensitivity of the occasion. Although you placed the order 10 days in advance, we prepare all arrangements 24 hours before dispatch, so the additional notice does not affect the preparation timeline. Please note that our delivery time frames are an aim rather than a guarantee. We truly hope the order arrives in time, and we apologise for any stress this may have caused. Kind regards, Tom

Posted 2 months ago

“WOULD NOT ORDER AGAIN I would be very careful in ordering from this company as the photos of bouquets that you see are nothing like what you get when ordered. Types of flowers, colours and broken stems were nothing like the photo which is false advertising. Customer service advised that the bouquet met their standards and no refund or discount would be given. I will never use Prestige Floweres again and would advise others to find som other company where you get a bouquet with the flowers and colours that you have ordered and paid for. Miss B Mathieson Greenock.”

Helpful Report

Posted 2 months ago

Hello, We’re very sorry to hear that the bouquet you received did not resemble the photo and that the options provided by our team were not satisfactory. After reviewing the case, I can confirm the advice given was correct. We regret that we weren’t able to reach a resolution that met your expectations. Kind regards, Prestige Flowers Team

Posted 2 months ago

“Ordered rose freesia large . Which were sent as a gift .for my sister .nothing like the picture no yellow flowers more greenery than flowers . Dissapointed”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience. We’re sorry to hear that the large rose freesia bouquet did not meet your expectations or resemble the photograph, and that you were disappointed with what was delivered. We’d like to make this right. A member of our reviews team has now contacted you. Kind regards, Prestige Flowers Team

Posted 2 months ago

“Flowers arrived dead! And nothing like the photo emailed them to complain they are saying the flowers are fresh and there's nothing they can do. Extremely poor customer service and quality I would not order again!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. We would not at all want to leave you feeling disappointed. A memebr of our review team has now contacted you regarding this issue, and we hope this can be resolved. Kind regards, Tom

Posted 2 months ago

“Ordered a "Large" bouquet, got a meager handful DO NOT expect the product you ordered to be what is delivered. The company will attempt to pass off any size of bouquet as a "large" - I'm absolutely disgusted”

Helpful Report

Posted 2 months ago

Hello, We’re sorry to hear that the number of blooms in your bouquet did not meet your expectations. After reviewing your case, we can confirm that the advice you received was accurate. We’re very sorry for any disappointment this has caused and regret that we weren’t able to find a resolution that worked for you. Kind regards, Tom

Posted 2 months ago

“I ordered the Rose and Lily bouquet for a friend's birthday. I was embarrassed when I saw what arrived, looks nothing like the pictures online. I emailed to complain but was told on various occasions that they saw nothing wrong with the bouquet and I got what I paid for (a medium sized bouquet). They told me that they followed the size guidelines, and in fact they gave me extra flowers . When I bought this there was no mention on their website about a size guide, or a disclosure statement saying that what you receive will look different to the images advertised. I asked for a refund many times, and they eventually offered to send me a replacement bouquet 'as a gesture of goodwill'. I contacted my bank and they helped me get a refund. I strongly suggest find another florist delivery service - your time and money will be saved! Buying from this company is not worth the hassle.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We are very sorry to hear that you were dissatisfied with your recent order with us. I can see you have been in contact with our customer support team, and we would be unable to advise further. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Well beings the flowers I ordered was an Anniversary surprise, I did not know that when they were delivered that you had to cut your own flowers then put them in a vase .and do your own arrangement, to late to cancel .So now I have had to order some more from another florist so they come ready done in an arrangement and in water. What a expensive experience didn’t notice they are just online flowers.”

Helpful Report

Posted 2 months ago

Hello Trimod, Thank you for your review. We’re sorry for any inconvenience caused by the confusion. We hope you were still able to enjoy your order. Warm regards, Team Prestige Flowers

Posted 2 months ago

“I wanted to order flowers from the US to the UK. The bouquet I wanted was shown on the website as 27.99 reduced from 38.99. For no reason I understand, I was charged 33.49 plus 5.99 shipping. Seems I may have been charged shipping twice? I ended up confused and annoyed.”

Helpful Report

Posted 2 months ago

Hello Kaye, I’m truly sorry for the confusion regarding the price of your order. I can see you selected a medium bouquet, which is £5.00 more than the standard size. I can see you have been in contact with our customer support team, who have provided a more detailed price breakdown. Warm regards, Team Prestige Flowers

Posted 2 months ago

“Really enjoyed it. I get it for my girlfriend every few months. Have recommended to a few friends & I should be ordering some more around Christmas. Thanks guys!”

Helpful Report

Posted 3 months ago

Hello Elijah, Thank you for your 5-star review! We’re thrilled you’re enjoying the flowers and that you’d recommend us. If there’s anything else we can do to help keep you as a happy customer, please let us know. Warm regards, Team Prestige Flowers

Posted 2 months ago

“Because we were so delighted with the first time we used Prestige Flowers, we have placed another order today. The recipient will be over the moon with her flowers just like the last time, I'm sure. She lives in Northern Scotland and we live in the North of England and ordering online was so easy and straightforward. Would recommend using this company. Thank you.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your 5-star review! We’re delighted you were happy with the service and that ordering online was easy. If there’s anything else we can do to keep you as a happy customer, please let us know. Warm regards, Team Prestige Flowers

Posted 2 months ago

“Greta website not much like it affordable and beautiful flowers for friends or partners highly recommend 5 stars.”

Helpful Report

Posted 3 months ago

Hello Ayaan, Thank you for your 5-star review! We’re delighted you’re happy with our affordable, beautiful flowers and that you’d recommend us. If there’s anything else we can do to keep you as a happy customer, please let us know. Warm regards, Team Prestige Flowers

Posted 2 months ago

“User friendly”

Helpful Report

Posted 3 months ago

Hello Maureen, Thank you for your 5-star review! We’re thrilled you find our service user friendly. If there’s anything else we can do to keep you as a happy customer, please let us know. Warm regards, Team Prestige Flowers

Posted 3 months ago

“I am very pleased with this company flowers are lovely.”

Helpful Report

Posted 3 months ago

Hello there, Thank you for your 5-star review! We’re thrilled you’re very pleased with our flowers and that you find them lovely. If there’s anything else we can do to keep you as a happy customer, please let us know. Warm regards, Team Prestige Flowers

Posted 3 months ago

“Do as they say, I’ve never been let down 😊”

Helpful Report

Posted 3 months ago

Hello David, Thank you for your 5-star review! We’re thrilled you’ve never been let down and that we’re meeting your expectations. If there’s anything else we can do to keep you as a happy customer, please let us know. Warm regards, Team Prestige Flowers

Posted 3 months ago

“I ordered flowers for my friends birthday and was very disappointed. There were much fewer flowers in the bouquet that arrived then advertised on the website. and this is after i added an extra charge for the large bouquet on top of this I added a card , again extra charge , that never arrived! very disappointed”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I’m truly sorry to hear about the issues with your order, including the bouquet size, the extra charges, and the missing card. This isn’t the experience we aim to provide. After further investigation, I can see the correct size was delivered and you were advised correctly. Warm regards, Team Prestige Flowers

Posted 3 months ago

“I have used prestige flowers on a previous occasion and found that they were very good. Have since used them again and have had no problems or issues.”

Helpful Report

Posted 3 months ago

Hello Niko, Thank you for your 5-star review! We’re thrilled you’ve had consistently positive experiences with Prestige Flowers. If there’s anything else we can do to keep you as a happy customer, please let us know. Warm regards, Team Prestige Flowers

Posted 3 months ago

“After many years of using inferior and unreliable flower ordering sites in the UK I finally found the 'one'. Living outside the UK means flower delivery plays an important part of remembering and celebrating loved ones far away. Having a partner who I know has my back, at a decent price is invaluable. Thank you Presige Flowers.”

Helpful Report

Posted 3 months ago

Hello Thomas, Thank you for your 5-star review! We’re thrilled you’ve found Prestige Flowers and that we can help you remember loved ones far away. If there’s anything else we can do to keep you as a happy customer, please let us know. Warm regards, Team Prestige Flowers

Posted 3 months ago

“IGreat company giving a great service I used them all the time these days !”

Helpful Report

Posted 3 months ago

Hello Jeff, Thank you for your 5-star review! We're delighted you feel Prestige Flowers is a great company and service, and that you use us regularly. If there's anything we can do to keep you as a happy customer, just let us know. Warm regards, Team Prestige Flowers

Posted 3 months ago

“The flowers were bright and fresh but not what I asked for. Bit disappointed. OK it was florists choice but mostly Chrysanthemums and not a completely mixed bunch as expected.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your 4-star review! We're glad the flowers were bright and fresh, but sorry they weren’t what you asked for. If there’s anything we can do to make your next experience a 5-star one, please let us know. Warm regards, Team Prestige Flowers

Posted 3 months ago

“I thought it is competitive and easy to use”

Helpful Report

Posted 3 months ago

Hello, Thank you for your 4-star review! We're glad you found Prestige Flowers competitive and easy to use. If there's anything we can do to make your next experience a 5-star one, please let us know. Warm regards, Team Prestige Flowers

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 273,829 reviews