Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,079 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered the Florist Choice Bouquet to be delivered to my Mother for Mothers and paid for the upgraded medium bouquet. The bouquet was on offer for £32.99 (half price) and looked beautiful it the advertisement, a full bouquet full of roses and multiple other flowers. What arrived was 4 x Chrysanthemums and 2 x carnations stems with a load of filler foliage and gypsophilla. It looked like it was £6 from tescos at best. I have been liaising with Megan B from the customers service team who has stated that that what i recieved is in line with the guidelines. While I appreciate it is 'florist choice' and the flowers within the bouquet will vary, my issue is with the distinct lack of flowers in the bouquet which they cannot seen to understand or grasp. I have been constantly told that the flowers can vary (which is not my issue) or told to wait 3 days until the flowers 'bloom' even those these flowers won't bloom and are fully open (again 4 x chrysanthemums and 2 Carnations) Avoid like the plague, utter waste of money. Petrol station equivalent bouquets at best and florist prices and a customer service team that doesn't listen or seem interested to help.”

Helpful Report

Posted 2 months ago

Hi Olivia, We’re really sorry to hear the bouquet did not meet your expectations, and the service you received wasn’t up to standard. This isn’t the experience we want for our customers. I can see you have been in contact with our customer support team, and you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Ordered flower for mothers day, as this was on Sunday already requested to have them delivered on Saturday just to be sure, after all there is 7 day delivery. Got notice from Royal Mail on Friday that flowers were in their depot and would be delivered on Monday. Contacted Prestige and was re-assured this was error and flowers would still be delivered on Saturday. In the end flowers arrived on Monday. Too late for mothers day, after 4 days in depot (so if lucky 3 days left in them) Contacted Prestige, but there 100% satisfactory guarantee is clearly not with anything either. Maybe they were good before, but I would strongly advice against using them.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Mother’s Day flowers were shocking nothing like what they advertised. Apparently they have reviewed my pictures and cannot see an issue. Refused to resend replacement flowers or refund. False advertising and a total rip off.”

Helpful Report

Posted 2 months ago

Hi Lindsay, We’re really sorry to hear your Mother’s Day flowers didn’t match the advert and that you didn’t receive a replacement or refund. This isn’t the experience we want for our customers. I can see you have been in cotnact with our customer support team, and this has now been resolved. Kind regards, Team Prestige Flowers

Posted 2 months ago

“My son brought me a bouquet flowers for MOTHERS DAY after a small hiccup customer service were BRILLANT .Ellie.m was really good at sorting the problem out , will i recommend this company, a BIG YES i would , beautiful flowers .”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re delighted to hear that your son’s gift brightened Mother’s Day and that Ellie.m helped sort the hiccup. We appreciate your recommendation and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Twice now Prestige Flowers has not managed to make sure the flowers I ordered were delivered on time both bouquets were delivered a day late I sent them a message and have not had a reply.I sent a message twodaays ago and still no reply.”

Helpful Report

Posted 2 months ago

Hi Norma, We’re really sorry to hear that your bouquets were delivered late and that you haven’t received a reply to your message. This isn’t the experience we want for our customers. I can see you have since been in contact with our customer support team, and you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I wouldn't score them any stars. Ruined mothers day even though I ordered flowers well in advance. Flowers didn't arrive till Tuesday afternoon and obviously poor quality as they've been in a van for God knows how many days. Customer services is iseless, they blame the couriers that THEY engage?! They won't offer a refund so if you are ever thinking of using this outfit, you may as well throw your money straight into the bin.”

Helpful Report

Posted 2 months ago

Hi Gary, We’re really sorry to hear about the late delivery and quality of the flowers, and that you’re disappointed with our service. This isn’t the experience we want for our customers. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Ordered next day delivery flowers on the Friday before Mothers Day, theybstill hadn’t arrived by Mother’s Day which meant I had to spend extra money on another gift. Prestige flowers UK “customer service” Blame THEIR 3rd Party delivery company (not my Issue, my contract was with them). They refuse to refund or any other mediation. I would recommend to avoid using this company.”

Helpful Report

Posted 2 months ago

Hello Pete, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Rosie

Posted 2 months ago

“If I could give 0 stars I would, got flowers and brownies for my 91yr old nan (in a care home) and the date on the brownies was 12/03 this got delivered on the 13/03, rang up to complain because I believed the brownies were out of date - woman on the phone agreed and send out a new lot just to have the same thing happen again, to be told that it’s a dispatch date not an expiry date, maybe they should make things more clear! Since carers in a care home have a duty of care to their residents not to give them possibly out of date food! So annoyed and frustrated! Will be taking this further if not resolved soon. And won’t be using this company again! Shocking!”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry for the confusion and upset caused by the date issue with the brownies. This isn’t the standard we aim for, and we understand how important the care and safety of residents is. We’ll look into what happened and ensure it’s addressed. If you can share your order number and details, we’ll investigate promptly and make this right. Kind regards, Team Prestige Flowers

Posted 2 months ago

“NEVER deliver on time and then make excuses. Will never use them again.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry your order didn’t arrive on time and that you’ve had a disappointing experience. This isn’t the standard we aim for, and we understand how frustrating that must have been. I can see this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I received my mothers day flowers a day late. Flowers are half dead or wilted. Told my kids never to order from here again waste of money. If you cannot supply due to demand dont bother .”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry your Mother’s Day flowers didn’t arrive on time and were wilted. This isn’t the standard we aim for, and we understand how disappointing that must have been. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Awful company. Do not use. 3 days before Mothers Day I ordered flowers to arrive the day before it. They weren’t delivered until the day after (5 days in total to arrive). Why agree to deliver on a date but cannot fulfill this. Awful company”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry your order didn’t arrive on the promised date and caused disappointment. This isn’t the standard we aim for, and we understand how frustrating that must have been. I can see this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I don’t know how this company is still in business. Mother’s Day flowers received a day late like so many other people. Flowers damaged, dead or wilted. This company is a bunch of scammers and I will be taking this further and not letting them away with such shoddy service. I don’t accept their explanation to other people that it’s the courier’s fault. Our contracts lie with Prestige Flowers so they need to provide refunds to everyone who received dead flowers AFTER Mothers Day. Lots of people paid extra to have the flowers delivered on Mothers Day, my Son included. Awful company and definitely one to avoid. 😡😡😡😡”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry your Mother’s Day flowers arrived late and in poor condition. This isn’t the standard we aim for, and we understand how disappointing that must have been. We’ll look into what happened and work to make this right for you and others affected. I can see this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I received a large bouquet of flowers on Saturday day before Mother’s Day. They are appalling and now it is Monday and trying to save some of them. Have told my Son who lives abroad not to use you and nor would I recommend you to anybody . Your Email for enquiries not recognised phone number not working , It is the worst bouquet I have ever received. One my Daughter sent from M&S beautiful”

Helpful Report

Posted 2 months ago

Hello Christine, We’re really sorry to hear the bouquet didn’t meet expectations and the issues with contacting us. This isn’t the standard we aim for, and we understand how disappointing that must have been. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I received a bouquet, wine and a bar of chocolate for Mothering Sunday from my son who lives abroad. There were 7 roses in the bouquet with 3 tatty bits of small white chrysanthemums and an awful lot of horrible green leafy stuff. There was a pink butterfly on a stick. I was bitterly disappointed with this bouquet and sad that my son spent so much money. I haven't told him as he has better things to do with his time than make a complaint that won't be listened to compensated for. But I will suggest he uses a different company next year.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear your Mothering Sunday bouquet didn’t meet expectations and that the arrangement felt disappointing with the chrysanthemums, excessive greenery, and the butterfly detail. We understand how upsetting this must have been, especially given the distance from your son. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Brought flowers for Mother’s Day and half dead provided photos and they still would not accept how bad they were and argued that they would not provide replacement or refund bad customer service avoid this company of you want a disappointing experience”

Helpful Report

Posted 2 months ago

Hello Duncan, We’re really sorry the flowers arrived in poor condition. After further investigation, I can see this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Exellent service and superbe value for money. I have use your company befor and definitly reccomended you to my family and friends. Thank you for the first vclass service you offer”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re delighted to hear that you found our service excellent and great value for money, and that you’ve recommended us to your family and friends. We appreciate your kind words and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 2 months ago

“What a disappointment my mother received on Mother’s Day! I ordered what was ment to be a beautiful bunch of flowers costing £50! She received a shotty bunch of flowers that was only actually half the size it should have been and missing several flowers also! When I contacted your company all I was offered was a voucher for £5! No way would I use your company again and I shall make sure no one else does also!”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry that the flowers your mum received on Mother’s Day were not up to the standard you expected and that the size and variety were not as advertised. We are happy to see this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Totally useless. Ordered a month in advance to be delivered on Mother’s Day, which they were not. Customer service was so unhelpful, live chat didn’t work, emails not responded to and phone lines closed, despite me calling during operating hours. Definitely won’t be ordering from here again!”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry for the missed delivery on Mother’s Day and for the trouble you’ve had reaching us. This isn’t the standard we aim for, and we’ll look into what happened and how we can make this right. Please share your order number and the best contact method so our team can investigate and assist with a resolution. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I would give 0 stars if I could. I paid £6 specifically for Sunday delivery for Mother’s Day. My mum has no children in the country, so it was really important that the flowers arrived on Sunday (for the record, I ordered my flowers 8 days before so they had PLENTY of time). Instead, I’ve been told that they won’t refund the delivery fee as long as the flowers arrive within 3 days after the selected date. So why did I pay extra for Sunday delivery in the first place? It’s incredibly disappointing and feels misleading. From what I can see, many other people experienced the same issue this Mother’s Day, yet the brand refuses to take accountability. I would not trust this service again.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry for the frustration and that the Sunday delivery didn’t meet your expectations or guarantee. This isn’t the standard we aim for, and we’ll review what happened to prevent it from happening again. If you’d like us to look into possible options for compensation, please contact our team with your order number and we’ll assist. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Absolutely diabolical attitude and service Despite ordering flowers 5 days prior to the delivery date they couldn't get them their on time. They did not ship a day early as it says in their website and when the courier failed deliver on the day they said it is in our terms so tough. No offer of any recompense even though their website clearly states 100% satisfaction guarantee and if delivery is missed they would repay the delivery charge at least. But worse than that their support desk is absolutely bloody rude. Don't waste your money”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry your order didn’t arrive on time and that the experience with our service was disappointing. This isn’t the standard we aim for, and we’ll look into what happened and work to make this right. Kind regards, Team Prestige Flowers

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 274,079 reviews