Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,987 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 273,987 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I received a large bouquet of flowers on Saturday day before Mother’s Day. They are appalling and now it is Monday and trying to save some of them. Have told my Son who lives abroad not to use you and nor would I recommend you to anybody . Your Email for enquiries not recognised phone number not working , It is the worst bouquet I have ever received. One my Daughter sent from M&S beautiful”

Helpful Report

Posted 1 month ago

Hello Christine, We’re really sorry to hear the bouquet didn’t meet expectations and the issues with contacting us. This isn’t the standard we aim for, and we understand how disappointing that must have been. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“I received a bouquet, wine and a bar of chocolate for Mothering Sunday from my son who lives abroad. There were 7 roses in the bouquet with 3 tatty bits of small white chrysanthemums and an awful lot of horrible green leafy stuff. There was a pink butterfly on a stick. I was bitterly disappointed with this bouquet and sad that my son spent so much money. I haven't told him as he has better things to do with his time than make a complaint that won't be listened to compensated for. But I will suggest he uses a different company next year.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear your Mothering Sunday bouquet didn’t meet expectations and that the arrangement felt disappointing with the chrysanthemums, excessive greenery, and the butterfly detail. We understand how upsetting this must have been, especially given the distance from your son. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Brought flowers for Mother’s Day and half dead provided photos and they still would not accept how bad they were and argued that they would not provide replacement or refund bad customer service avoid this company of you want a disappointing experience”

Helpful Report

Posted 1 month ago

Hello Duncan, We’re really sorry the flowers arrived in poor condition. After further investigation, I can see this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Exellent service and superbe value for money. I have use your company befor and definitly reccomended you to my family and friends. Thank you for the first vclass service you offer”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re delighted to hear that you found our service excellent and great value for money, and that you’ve recommended us to your family and friends. We appreciate your kind words and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“What a disappointment my mother received on Mother’s Day! I ordered what was ment to be a beautiful bunch of flowers costing £50! She received a shotty bunch of flowers that was only actually half the size it should have been and missing several flowers also! When I contacted your company all I was offered was a voucher for £5! No way would I use your company again and I shall make sure no one else does also!”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry that the flowers your mum received on Mother’s Day were not up to the standard you expected and that the size and variety were not as advertised. We are happy to see this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Totally useless. Ordered a month in advance to be delivered on Mother’s Day, which they were not. Customer service was so unhelpful, live chat didn’t work, emails not responded to and phone lines closed, despite me calling during operating hours. Definitely won’t be ordering from here again!”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry for the missed delivery on Mother’s Day and for the trouble you’ve had reaching us. This isn’t the standard we aim for, and we’ll look into what happened and how we can make this right. Please share your order number and the best contact method so our team can investigate and assist with a resolution. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“I would give 0 stars if I could. I paid £6 specifically for Sunday delivery for Mother’s Day. My mum has no children in the country, so it was really important that the flowers arrived on Sunday (for the record, I ordered my flowers 8 days before so they had PLENTY of time). Instead, I’ve been told that they won’t refund the delivery fee as long as the flowers arrive within 3 days after the selected date. So why did I pay extra for Sunday delivery in the first place? It’s incredibly disappointing and feels misleading. From what I can see, many other people experienced the same issue this Mother’s Day, yet the brand refuses to take accountability. I would not trust this service again.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry for the frustration and that the Sunday delivery didn’t meet your expectations or guarantee. This isn’t the standard we aim for, and we’ll review what happened to prevent it from happening again. If you’d like us to look into possible options for compensation, please contact our team with your order number and we’ll assist. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Absolutely diabolical attitude and service Despite ordering flowers 5 days prior to the delivery date they couldn't get them their on time. They did not ship a day early as it says in their website and when the courier failed deliver on the day they said it is in our terms so tough. No offer of any recompense even though their website clearly states 100% satisfaction guarantee and if delivery is missed they would repay the delivery charge at least. But worse than that their support desk is absolutely bloody rude. Don't waste your money”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry your order didn’t arrive on time and that the experience with our service was disappointing. This isn’t the standard we aim for, and we’ll look into what happened and work to make this right. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Flowers for Mother’s Day did not arrive. If they cannot deliver on Mothers Day they shouldn’t be taking your order. Advised that their policy is to refund delivery fee if more than 5 days late - how are the flowers expected to be decent if delayed that long… obviously don’t care about the products they send out”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry your Mother’s Day flowers didn’t arrive and that delivery delays caused frustration. This isn’t the standard we aim for, and we understand how disappointing that must have been. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Terrible size and quality when paying 10 pounds extra for a large bunch. Some died within 48 hours”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry your order didn’t meet your expectations and that you felt the size and quality weren’t worth the extra. This isn’t the standard we aim for, and we understand how disappointing that must have been. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“My daughter was so upset as the flowers and the chocolates and card for Mother’s Day didn’t arrive, she had details from Royal mail to say would be delivered Tuesday. They arrived today not in a very good condition . The greenery and gypsophlia are shriveled andwhen l cut bottom stem of flowers some were so slimy the leaves fell off. It actually says on label for the 15/3 2026. Information inside saysthey delivery 7 days a week. But Royal Mail doesn’t! .”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry your order didn’t arrive in good condition and that the delivery timing didn’t meet your expectations. This isn’t the standard we aim for, and we understand how upsetting this must have been for you and your daughter. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Never rely on this company; I ordered Mother's Day flowers and a card for my granddaughter from her three young sons on the basis that delivery on the day was available (obviously). They did not arrive. Royal Mail advised at the last moment that delivery would be on Tuesday. Tried 'Phoning Prestige during office hours; lines closed; tried web chat; no response. Will never use again!!”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry your order didn’t arrive as expected and that you experienced issues contacting us. This isn’t the standard we aim for, and we understand how frustrating that must be. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“I'm so upset. Got an advert for Prestige Flowers on youtube, thought I'd try them for my Mum on Mothers Day to go with her separate present, my order was around £50 from Prestige. I paid for the Large variation on top (Top tier of 3 Standard, Medium, Large). When I saw her after they had been delivered I was offended and sad at what my Mum must of thought I got her. Horrible tiny bunch of actual tat. 3x smaller at least than that of a £20 bunch from a supermarket which wasn't made up for by any quality. 4 Crushed pathetic excuses for roses surrounded by grass. 4!!!!! How many do you get in the standard considering it's a ROSE bouquet. I felt actually so awful I went to Asda to see if there was a left over bunch I could get instead. Customers shouldn't have to apologize to their Mum because it looks like they don't care enough. Never ever again. I will be contacting for a refund and I will send them back to Prestige Flowers. Fuming.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry your bouquet didn’t meet expectations and that the large variation felt far from the quality you hoped for. This isn’t the standard we aim for, and we understand how disappointing that must be. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Very disappointing, bears little resemblance to the advertised photograph, could have got a much better bouquet from a petrol station garage at half the price.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry your flowers didn’t match the advertised photo and you feel you paid more than the value delivered. This isn’t the standard we aim for, and we understand how disappointing that must be. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Like everyone else here, I paid £40 for a large bunch of flowers that looked pathetic when delivered. While my mum was happy with the bunch initially, I showed her what was meant to be delivered and she was unsatisfied with the bunch too. Frankly, I'm too embarrassed to tell her how much I paid for that. Though, the one thing you did do right this time, was actually deliver it on the correct day chosen. Last time I ordered, it was delivered on the wrong day. Just waiting to hear back from customer service for a refund.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry your bouquet didn’t meet expectations and that you and your mum were disappointed with the quality. This isn’t the standard we aim for, and we understand how frustrating that must be. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Ordered Orion For my mum for mother’s day they are so beautiful! Cant wait for them to bloom even more, The packaging is all beautiful and very well organised. Don’t normally write reviews but i’m so impressed with this company !”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re delighted to hear that the Orion arrangement is beautiful and that you’re impressed with the packaging and organisation. We appreciate your kind words. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“The flowers are for Mother’s Day but to be honest I did feel they were just average. A few leaves looked on their way out and a broken stem flower so that had to be thrown. Chocolates for 6.99 and a poor looking card charged at 3.99. To inform my son to not do this again next year.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear that the flowers felt average and that a broken stem and leaves in poor condition affected your Mother’s Day experience. We also apologise if the chocolates and card seemed overpriced for what you received. This isn’t the standard we aim for, and we understand how disappointing this must be. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“As per all the other reviews here. Ordered large and received something that looks like it’s been on the petrol forecourt for 2 weeks and paid 4x the price for the pleasure. As I expected Prestige customer service advised that the order is correct and as per spec… if your thinking of ordering, don’t bother unless you enjoy the look of disappointment on your other half’s face and paying over the odds for the experience.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear that your large order did not meet expectations and that you felt the value did not reflect the price. This isn’t the experience we want for our customers, and we understand how frustrating this must be. I can see you have been in cotnact with our customer support team and you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“They did not make me happy ,received a bouquet yesterday from my Son in Singapore delivered by Royal Mail . No flower food and all small roses half dead already . Will advise my Son but don’t want to upset him not to use them again. I have had wonderful flowers delivered by other companies and will not recommend or use this one”

Helpful Report

Posted 1 month ago

Hello Christine, We’re very sorry to hear the bouquet didn’t meet expectations and that the roses appeared small and in poor condition. This isn’t the standard we aim for, and we understand how disappointing it must be. Kind regards, Team Prestige Flowers

Posted 3 weeks ago

“Flowers looked great on website and I paid extra to increase the size. What arrived was dreadfull. A few flowers past their best. I will never use this company again. AVOID!”

Helpful Report

Posted 1 month ago

Hello Andy, We’re sorry to hear that the number of blooms in your bouquet did not meet your expectations and that you were displeased with the quality of the flowers you received. This is not the experience we would expect. A member of our reviews team has reached out to you directly. We hope to resolve this for you. Kind regards, Team Prestige Flowers

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 273,987 reviews