Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,519 Reviews

86 %

of reviewers recommend Prestige Flowers

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4.4

Based on 272,519 reviews

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 4 star review on 27th March 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were orderd a week in advance - but arrived a day late for my mums birthday - 50 pounds did not look like a 50 pound bouquet. Will use a florist in future.”

Helpful Report

Posted 1 week ago

Hello Ben! Thank you for sharing your feedback with us. We're truly sorry to hear that your order arrived late and did not meet your expectations. We strive to provide the best experiences for our customers, and your comments help us improve. We understand the importance of special occasions, and we appreciate your input. Best wishes, Rosie

Posted 1 week ago

“One star is too generous!!! My daughter spent her money for a mother's Day bouquet for me costing over £28. They arrived on the wrong day, most of them dead, sent out in a dry cardboard box and nothing like the picture. We have emailed twice asking for a full refund with no reply. Will be reporting to trading standards. Avoid, avoid , avoid.”

Helpful Report

Posted 1 week ago

Hello Eileen, Thank you for your review. We're truly sorry to hear about your experience and the disappointment caused, especially on such a meaningful occasion like Mother’s Day. This is certainly not the standard we aim to uphold, and we apologise for the condition in which your bouquet arrived, as well as the delay in our response. We completely understand how upsetting this must have been, particularly given that it was a thoughtful gift from your daughter. If you have still not received a reply, please contact us at enquiries@prestigeflowers.co.uk with the order details and 'REVIEW' in the subject line. Best wishes, Ellie

Posted 1 week ago

“Ordered flowers for my wife for our 30th wedding anniversary tomorrow for delivery today (14/4). They were chucked over the garden gate by the postman yesterday and no card left so we didn't know as we were out. We have now retrieved them. They look nothing like their photo. They are half dead and one flower (of the pathetic 12!) in the bouquet is snapped. Absolutely shocking. A rip off and we will be asking for a refund.”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your feedback. We are truly sorry to hear about your recent experience with our service and the disappointment you've faced with your order. It’s disheartening to know that you received flowers that were not up to the standards we strive for, especially on such a special occasion like your anniversary. We want you to know that your comments regarding the condition of the flowers and the delivery have been noted. We take all feedback seriously and aim to improve our service continuously. Best wishes, Ellie

Posted 1 week ago

“Ordered flowers 11th April to be sent to my sister in law whose husband my brother is on palliative care and has a matter of days left. Flowers not delivered and when chased up they have been sent to wrong sorting office and rerouted. Georgia who i have been dealing with by email needs a few lessons in customer service and empathy. When i asked about the condition the flowers would be in after being in transit for nearly 5 days. Her response was i will need to get my grieving sister in law to send me photos of the condition. Shocking. No empathy. No customer service. As someone who handles Ombudsman complaints i am totally disgusted with Prestige flowers”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review. We are sincerely sorry for the delivery issues you’ve experienced and the distress this has caused, particularly under such sensitive circumstances. Your situation should have been handled with far more care and compassion, and we deeply regret that our service fell short of your expectations. We also want to apologise if any communication from our team came across as lacking empathy. That is not reflective of the values we hold, and your feedback has been shared with the relevant team to ensure this is addressed and learned from. I have located your order and can see it has been resolved now. Warm regards, Rosie

Posted 1 week ago

“Thank you for delivering the flowers to our mother today(14/4) on her 91st birthday even though royal mail said they would not be delivered till tomorrow. 5 star thank you. Happy Easter to you all 🐥🐣”

Helpful Report

Posted 1 week ago

Hello Susan! Thank you so much for your lovely 5-star review! We're thrilled to hear that we could help make your mother's 91st birthday special. Best wishes, Rosie

Posted 1 week ago

“It didn't arrive at all, wasted my time and effort and money.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback, and I'm truly sorry to hear that your order did not arrive. I completely understand how frustrating it can be to have your time, effort, and money invested without receiving what you expected. Your comments are important to us, and I will ensure that they are addressed with our team so we can work on improving our services. Best wishes, Katie

Posted 1 week ago

“Extremely disappointed with the size of the Bouquet as these were a gift for a very dear friend wont be ordering from you again”

Helpful Report

Posted 1 week ago

Hello Paula, Thank you for your feedback, and I’m truly sorry to hear that the bouquet didn’t meet your expectations for such a special gift. It’s disappointing when we don’t live up to our customers' needs, especially when it’s meant to bring joy to a dear friend. Your comments are important to us, and I will ensure they are shared with our team as we continuously strive to improve. Best wishes, Katie

Posted 1 week ago

“Terrible flowers, ordered the roses with thistles for my mums birthday. Paid 50 quid and the flowers were almost dead when they arrived. Literally looked nothing like the photo. Disappointed.”

Helpful Report

Posted 1 week ago

Hello Natalie, Thank you for taking the time to leave a review. I'm really sorry to hear that the flowers you received did not meet your expectations and arrived in poor condition. It’s truly disheartening when a special occasion is impacted by the quality of our products. Your feedback is invaluable, and I will ensure that your comments are shared with our team to help us improve. I have located your order and can see that this has been resolved. Best wishes, Katie

Posted 1 week ago

“This is the second order I have placed with Prestige Flowers. The first was excellent and I have no reason to doubt that this order will be of the same high standard.”

Helpful Report

Posted 1 week ago

Hello Michael! Thank you for your wonderful 5-star review! We’re so glad to hear that your first order exceeded your expectations, and we truly appreciate your trust in us for your second order. Best wishes, Rosie

Posted 1 week ago

“Flowers to my mother in law were indeed beautiful, however lasted only 2 days. Were in ambient temperature, not in direct sunlight, huge disappointment, didn’t even last until her actual birthday, very disappointed.”

Helpful Report

Posted 1 week ago

Hello Alison, Thank you for taking the time to share your experience with us. I'm really sorry to hear that the flowers for your mother-in-law didn’t last as long as expected, especially on such a special occasion. I understand how disappointing it can be when a gift doesn’t meet your expectations. We take all feedback seriously, and I will make sure your comments regarding the flower longevity are shared with our team. If you have any, please could you send us some photos within 3 days of delivery to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would like to look into this for you. Best wishes, Katie

Posted 1 week ago

“Dreadful flowers-arrived 24hours late.. for Mother's Day... wilted after 4 days... customer service no help!! They only help after 3 days... so pay for a bouquet and it dies within 4 days 😌😌terrible value for money-my Tesco bunch were still alive and beautiful (and half the price!!!)”

Helpful Report

Posted 1 week ago

Hello Louise, Thank you for taking the time to share your feedback with us. I’m genuinely sorry to hear about the issues you encountered with your flowers and the late delivery, especially for such an important occasion like Mother's Day. It’s frustrating when expectations aren’t met, and I completely understand your disappointment. I regret that customer service was not able to assist you in a timely manner, as we strive to address concerns quickly. Your comments about the quality and value for money are noted and will be taken into consideration as we work on improving our services. I have reached out via email. Best wishes, Ellie

Posted 1 week ago

“Delivery was on time, but the Roses were beyond saving. Heads were broken, clearly not in a good state when packed, and package thrown over back gate (despite the recipient being in. The freshias were lovely, and they lasted well and as expected. But the whole order should be in this condition. I haven’t bothered contacting customer services as easier to find another source, I have used postal services before and no issues at all. This just ticked the box that I sent flowers but not satisfactory for the recipient or value for money. It’s not worth the disappointment I’m afraid”

Helpful Report

Posted 1 week ago

Hello Tim, Thank you for sharing your thoughts with us. I'm truly sorry to hear about the condition of the roses received and the delivery experience you encountered. We aim to ensure that all our flowers arrive in perfect condition, and it’s disappointing to learn we fell short this time. I appreciate your feedback on the fresias lasting well; however, it’s understandable that the overall order quality didn't meet your expectations and caused disappointment, which is not acceptable. While I understand you chose not to reach out to customer services, I assure you that we take issues like these seriously. Your comments will be addressed to improve our service in the future. Best wishes, Katie

Posted 1 week ago

“P11193773 - failed delivery due to Royal Mail means flowers are not arrived. Prestige took zero responsibility, will not offer a refund and essentially said it's not their issue. Worst is, they can claim from royal mail so not only am I £60+ short, they will claim which make it extremely profitable for them not to offer refunds. Wish I'd checked here before. Really really poor”

Helpful Report

Posted 1 week ago

Hello Darren, Thank you for your feedback, and I sincerely apologise for the inconvenience you've faced with your order. We understand how frustrating it must be when delivery issues arise, especially when you were counting on the flowers to arrive as planned. While we do rely on our partners for delivery, I assure you that your concerns are important to us, and this will be fed back to our Dispatch Manager. I can see that this was delivered today. Best regards, Katie

Posted 1 week ago

“Always beautiful flowers and a great sized bunch. Lots to choose from”

Helpful Report

Posted 1 week ago

Hello Claire! Thank you for your fantastic 5-star review! We're delighted to hear you love our beautiful flowers and appreciate the variety we offer. Best wishes, Rosie

Posted 1 week ago

“Ordered flowers for my sisters birthday to be delivered sat 12 April , didn’t arrive just rung customer service only to be informed that the post code that I always use is a digit wrong & therefore my fault so nothing can be done so including postage I have wasted £36 . Absolutely fuming I’m 78 & can’t afford to lose that amount of money so now will have to order some more but never from prestige .”

Helpful Report

Posted 1 week ago

Hello, Thank you for your review, and I’m truly sorry to hear about your experience. We understand how upsetting it must be, especially when sending a thoughtful gift for your sister’s birthday. While we rely on the information provided at checkout to ensure accurate delivery, we do appreciate that mistakes can happen. I am very sorry for any disappointment caused by the compensation offered of this occasion. Warm regards, Rosie

Posted 1 week ago

“I ordered these flowers as an anniversary present. When received the red roses looked terrible, old and damaged. When I contacted customer services with photos their answer was just the damage is only to "guard petals" and there is no quality issue with the flowers. Nevermind how they look and what that says to the person receiving them !! They really do look terrible and the response from the company is rather astounding. I would think twice before spending your money here.”

Helpful Report

Posted 1 week ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that the flowers didn’t meet your expectations — especially for such a special occasion. While guard petals are a natural part of protecting the rose and are often left in place to preserve the flower during transit, we completely understand how their appearance can affect the overall presentation, particularly when gifting. We’re sorry that our initial response left you feeling unheard. That was never our intention. We genuinely value your feedback, and we’ll be reviewing how we handle similar concerns to ensure our responses feel more considerate and aligned with the occasion. Warm regards, Katie

Posted 1 week ago

“Hi I live in Canada and it was my Sisters 80th birthday on the 9th of April, and I am very Happy to say that my order was delivered on time in Scotland,and that she enjoyed her Teatime gift, thank you so kindly,👍”

Helpful Report

Posted 1 week ago

Hello Jessie! Thank you for your wonderful 5-star review! We're so pleased to hear that your sister enjoyed her Teatime gift and that we could help make her 80th birthday special. It means a lot to us that you chose Prestige Flowers for such an important occasion. Best wishes, Rosie

Posted 1 week ago

“Great product Always on time delivery Site is easy to navigate and the range of add ons is fabulous Thank you Prestige Flowers Mike from Australia”

Helpful Report

Posted 1 week ago

Hello Mike! Thank you for your fantastic 5-star review! We're thrilled to hear that you love our products and that our timely delivery and easy-to-navigate site made your experience enjoyable. We're also glad you enjoyed our fabulous range of add-ons! Best wishes, Rosie

Posted 1 week ago

“Poor quality and quantity received in relation to what I thought I had ordered. Not worth the £49 paid for them. Emailed a complaint with pictures to be told nothing wrong with the flowers?”

Helpful Report

Posted 1 week ago

Hello, Thank you for sharing your thoughts with us. We're genuinely sorry to learn that the flowers you received did not match your expectations in quality or quantity. We aim to deliver on our promises, and it’s disappointing to hear that we fell short this time. I can see that our customer service team did request a further image of the full bouquet to look into this further for you. Best wishes, Rosie

Posted 1 week ago

“Website far too bussy and fussy Needs to be clearer and easier to complete”

Helpful Report

Posted 2 weeks ago

Hello Mr Smith, Thank you for your feedback. We’re sorry to hear that you found our website to be busy and challenging to navigate. We appreciate your input as it helps us to improve our platform and enhance the user experience for all customers. Best wishes, Rosie

Posted 1 week ago

Prestige Flowers is rated 4.4 based on 272,519 reviews