Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,079 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“absolutely pathetic. First off forget about the photographs. They look nothing like what you receive. Luckily there was a discount as if not this is daylight robbery. Check the original photo of bouquet. Then compare with the Large version of the bouquet. I should have checked the reviews before buying. A huge mistake.”

Helpful Report

Posted 2 months ago

Hello John, We’re really sorry to hear about the mismatch between the photos and what you received, and that you felt the pricing was unfair. This isn’t the standard we aim for, and we understand how disappointing this must have been. A member of our customer support team has been notified and will be in touch to help resolve this. Kind regards, Team Prestige Flowers

Posted 2 months ago

“The mother's day flowers were beautiful, in fact the best I have ever received. One week later the flowers still look good.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re thrilled to hear your Mother’s Day flowers were the best you’ve ever received and that they’re still looking good after a week. We appreciate your kind words and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Whatever you do do not buy your flowers from this site. They charge ludicrous prices for a handful of flowers. I ordered a bouquet with Calla lilies and went large but all I got was 4 lilies and a few roses with some greenery delivered late. I’d hate to see what you’d get with the small. Nearly £80 to be totally embarrassed by what turned up and of course prestige couldn’t care less when I complained. Go local with interflora and avoid these racketeers .”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear about your experience with the price, delivery timing, and quality. This isn’t the standard we aim for, and we understand how upsetting this must have been. I can see you have been in contact with our customer support team and you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Flowers arrived wilted and dead, refused a refund even after admitting the flowers were not up to standard. Willing to lose customers rather than refund, doesn’t keep to its 100% guarantee promise”

Helpful Report

Posted 2 months ago

Hello Tracy, We’re really sorry to hear your flowers arrived wilted and that a refund wasn’t offered. This isn’t the standard we aim for, and we understand how frustrating this must be. A member of our reviews team has now reached out, and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 2 months ago

“The bouquet delivered bore little resemblance to the one advertised on their website. They refused to give a solution. Not to be trusted!”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear that the bouquet didn’t match the advertised image and that you were unsatisfied with the resolution offered. This isn’t the experience we want for our customers. I can see you are in contact with our customer support team, and we hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 2 months ago

“All good but 'refer a friend' button not working!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We're sorry the 'refer a friend' button isn't working. We'll look into it and get this fixed promptly. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I had an extremely disappointing experience with Prestige Flowers UK and would strongly advise others to avoid them—especially for important occasions. I placed an order on March 7th for delivery on Mother’s Day (March 16th), only to be informed—conveniently within their 24-hour no-cancellation window—that the flowers would not arrive until the following day. This completely defeated the purpose of ordering a Mother’s Day gift. It feels very misleading that they waited until I could no longer cancel before notifying me of the delay. When the flowers finally arrived on Monday, the quality was shockingly poor. They were so bad that my mum wouldn’t even display them—she has literally thrown away better flowers in the past. For something meant to be a thoughtful gift, this was embarrassing. After multiple back-and-forth emails trying to resolve the issue, their response was to offer a £10 credit—not even a refund—and only usable on a future purchase with them. Why would I ever order from them again after this experience? This is unacceptable customer service. Late delivery, poor quality, and a completely inadequate resolution. I will not be using them again and would not recommend them to anyone. The first photo is what I received. The 2nd photo is what I ordered.”

Helpful Report

Posted 2 months ago

Hello Colleen, We’re very sorry to hear about the delays, the quality concerns, and your experience with how this was handled. This is not the standard we strive for, and we understand how disappointing this must have been, especially for Mother’s Day. We would appreciate the opportunity to put things right. We understand that you requested no further contact; however, if you would like us to resolve this, please feel free to get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk. Kindly include your order number and ‘review’ in the subject line so we can assist you further. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Rose and lilly bouquet received for mothers day. By Tuesday 2 of the roses were dead. I contacted customer services who were not really interested , said i needed to let them know within 3 days so they wouldn't help !! Poor service”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear about the poor experience with the bouquet and the lack of support from our customer service. This isn’t the standard we aim for. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Bought for my friend for mother's day and I have seen the flowers she received. As a first time buyer from Prestige Flowers, I am very disappointed with the bouquet she received for the price paid. The bouquet received is nothing like the image on the website as many purchasers from Prestige Flowers also frequently commented. It’s not definitely worth the price for the amount and the quality of flowers received therefore the photo on the site is misrepresenting the flowers actually sent out. I could have bought a few bunches from Supermarket for much lesser price and made up a nice bunch flowers than this. It is really very disappointing.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear that the bouquet you ordered didn’t match the online image and that you feel the price didn’t reflect the quality. This isn’t the experience we want for our customers. A member of our reviews team will look into what happened and work to make this right for you. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I ordered flowers for my Mum for Mother's Day. They couldn't be delivered on Sunday, and also weren't delivered on Monday. When they hadn't been delivered by Tuesday I checked the tracking and discovered that Royal Mail had claimed that delivery had been "refused by the recipient", and the flowers had been returned to the sender. My Mum was in at the time the delivery was attempted, the delivery address was correct, and she confirmed that no delivery attempt was made. When I complained to Prestige Flowers (who have a "100% Satisfaction Guarantee" - as long as the problem doesn't relate to delivery) they simply advised that they couldn't offer a refund as my Mum had refused delivery! How can the recipient refuse delivery when the delivery wasn't even made?! Read the "100% Satisfaction Guarantee" before ordering - if anything goes wrong with the delivery then Prestige Flowers don't care! First and last time ordering.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re sorry for any disappointment caused. Please understand that if an order is refused by the recipient, we’re unable to offer compensation, as this decision is entirely at their discretion. Kind regards, Katie

Posted 2 months ago

“Awful service, arrived 3 days after Mother's Day despite being ordered 5 days before. Flowers were wilted from sitting in a depot and looked nothing like the pictures online. There are probably criminal investigations that were solved faster than the refund I requested. Won't be using again.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear about the late delivery, wilted flowers, and the refund delay. This isn’t the standard we aim for, and we understand your frustration. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 2 months ago

“My son ordered the Rose & Lilly hand tied bouquet , delivered the day before Mothering Sunday (14th March) I was very disappointed when I unwrapped the flowers to find one of the lilly stems was broken and there was no flower food in the package. Today is 19th March the roses are losing their petals and foilage, and the stargazer lillys are definitely not gazing to the stars! I am really unhappy with this bouquet, especially as he opted for the larger bunch.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear about the broken stem, missing flower food, and the bouquet not lasting as expected. This isn’t the standard we aim for. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Terrible service. Flowers arrived 2 days after Mothers Day. Watch the small print as they’re very crafty and won’t refund you!! Lesson learned so please don’t order from here if you need flowers on a specific day as they just blame the couriers”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear about the delayed delivery. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I’m very happy with my order from Prestige Flowers. The delivery was quick and everything arrived in perfect condition. The flowers were fresh, nicely arranged, and well protected. Great service — I’ll definitely order again!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re thrilled to hear your order arrived quickly, in perfect condition, with fresh, nicely arranged blooms that were well protected. We appreciate your kind words and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Rose and Lily Bouquet. £25.00 plus postage. Bouquet delivered on Mothers day, from my son who lives in Australia. Lovely surprise. Flowers looked beautiful. I had to bin the foliage because of the small leaves were dropping, within 24 hours the roses had died. The Lilies have not opened yet. Never a good time to buy flowers for mothers day, florists are very busy you may not give you as good a service. I am very disappointed.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear about the condition of the bouquet and the disappointment you’ve experienced. This isn’t the standard we aim for. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I always chose Prestige Flowers, but fail to go through so many loops to place an order.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re sorry to hear you’re finding the ordering process a bit cumbersome. We’d be glad to help simplify this for you—please contact our support team so we can assist directly and get you back to enjoying your blooms with ease. We appreciate your loyalty and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 2 months ago

“My son bought roses and lilies .roses died after 3 days .sent in complaint heard nothing .my son also complained heard nothing photo also sent”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear about the issues your son faced with the roses and lilies, and that you haven’t received a response to your complaint. This isn’t the experience we want for our customers. After further investigation I can see you have been in contact with our customer support team and you have been advsied correctly. Kind regards, Team Prestige Flowers

Posted 2 months ago

“if i could give 0 stars i would !!!!! i ordered a large bouquet, what i got was brown edged roses and the other blooms had nasty brown spots on them and there was hardly any flower stems i contacted customer services to be told over and over again that the flowers i recived were high quality and the amount was correct for a large bouquet i have sent pictures i am just getting fobbed off with what seems to be the standard cut and paste speel about they think everything is high quality and the right amount you carnt get past customer services who just say everything is fine i feel like ive been scammed i will be taking this further”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear about the quality concerns with your bouquet and the frustration you’ve experienced with our replies. I can see you have been in cotnact with our customer support team, and this has been resolved. Kind regards, Team Prestige Flowers

Posted 2 months ago

“beautiful flowers and great value. Loads to choose from and for all occassions”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re thrilled to hear you found the flowers beautiful and great value with lots of choice for all occasions. We appreciate your support and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Ordered expensive flowers for my wifes birthday which is tomorrow, Thursday. Loving in Shetland we assumed, as they took our order and allowed me to chose a delivery date, that they would be using a 3rd party called Stems based in Lerwick. I have just got an email from Royal Mail saying they will deliver on Friday. Thats no good. Her birthday is Thursday. Now we are going end up with a bunch of expensive flowers that have been in a box for 3 or 4 days that are going to miss the occasion for what they were bought. Avoid.”

Helpful Report

Posted 2 months ago

Hi Kevin, We’re really sorry to hear about the delivery issue and that your wife’s birthday could be affected. This isn’t the experience we want for our customers, and we understand how important it is that the flowers arrive on time. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Team Prestige Flowers

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 274,079 reviews