Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,738 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,738 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“After receiving a flowers that where nothing like the photo and most the petals dead none of the big pink flower that meant to be there what a joke paid alot money for something I could buy better at a garage”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. It’s disappointing when something so special falls short, and we completely understand your frustration regarding the quality of the flowers received. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 2 months ago

“Delivery time is always great. Been a bit of a life saver for birthday and anniversary gifts. Love the arrangements too. My wife loves showing of to her friends whenever I have bought her flowers from here”

Helpful Report

Posted 2 months ago

Hello, Thank you for your wonderful 5-star review! We’re delighted to hear that our delivery service has been a lifesaver for your special occasions. It’s fantastic to know that your wife enjoys showing off our arrangements to her friends! Warm wishes, Prestige Flowers

Posted 2 months ago

“Probably the best flower online shop in UK! with an easy user friendly online interface, you can easily order flowers in a discounted price... Simply the Best!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your amazing 5-star review! We're so pleased to hear that you consider us the best flower shop in the UK. It's great to know you find our online interface user-friendly and enjoy the discounted prices. Warm wishes, Prestige Flowers

Posted 2 months ago

“Save yourself the disappointment and don't order flowers from here.Flowers nothing like the photos.I paid £45 for a hat box display,the hat box size was so small it would barely fit a baby bonnett in it! A £10 supermarket bunch of flowers looks far better.Worst flowers Ive ever ordered and sticking to Interflora in future.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your experience — we’re truly sorry to hear that the flowers did not meet your expectations. It's always disappointing when something special does not live up to what was promised, and we completely understand your frustration. Your feedback is invaluable to us, as it helps us make improvements to better serve our customers. Warm regards, Katie

Posted 2 months ago

“Selection and prices amazing”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic 5-star review! We're thrilled to hear that you love our selection and find our prices amazing. We strive to offer the best for our customers, and your feedback truly makes our efforts worthwhile. Warm wishes, Prestige Flowers

Posted 2 months ago

“Awful flowers, awful customer, awful experience!!! I paid £36 for a bouquet for my sister & she received 4 roses & a bit of greenery. They are nothing like what I was expecting having seen the image shown on the website. Customer service weren’t interested at all. AVOID!!!”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback with us. We’re truly sorry to hear that your sister’s bouquet fell short of your expectations. It’s disheartening to know that what you received did not reflect what you ordered, and we completely understand your frustration with the overall experience. A member of our review team has reached out via email to assist further. Warm regards, Rosie

Posted 2 months ago

“Quite disappointed ordered the largest halloween bunch i could, images looked lovely, came today and is extremely underwhelming, not worth the price even remotely, didn't come with the amount of flowers, or accessories ( purple branches etc ) in the abundance that it shows, the photo on the site is the medium bunch, despite this the large looks even smaller than the medium ? Honestly could have bought 4x bunches from the local shop for 1/4 of the price and would have made a nice bunch than this, really disappointed.”

Helpful Report

Posted 2 months ago

Hello James, Thank you for taking the time to share your concerns. We’re genuinely sorry to hear that your Halloween bouquet did not meet your expectations, and we understand how disappointing it is when an order doesn't live up to the images online. After reviewing your image, we can see that the correct number of stems has been received. However, your feedback is important to us and will help us improve our service. Warm regards, Tom

Posted 2 months ago

“Excellent Service and very beautiful flowers, delivered on the day specified with excellent updates.”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you enjoyed our excellent service and found the flowers beautiful. It's wonderful to know that our delivery updates kept you informed and satisfied. Warm wishes, Prestige Flowers

Posted 2 months ago

“Have never failed me, always beautiful flowers + extras, would recommend them.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic 5-star review! We’re so glad to hear that we have consistently met your expectations with our beautiful flowers and extras. Your recommendation means a lot to us! Warm wishes, Prestige Flowers

Posted 2 months ago

“I love the flowers but though I made out a personalised New Home card. I could not find anywhere to add it to order. I was very disappointed at this and just had to send a tiny message card”

Helpful Report

Posted 2 months ago

Hello, Thank you for your wonderful 5-star review! We're thrilled to hear that you loved the flowers. We apologize for any inconvenience regarding the personalized New Home card; your feedback is invaluable, and we will look into improving that process for the future. Warm wishes, Prestige Flowers

Posted 2 months ago

“I purchased a large bunch of 'rose and lilies'. The site has photos of the different sizes - the large size looked incredibly generous. What arrived *was not* in any way representative of what the site promised. It looked like a £6 supermarket bunch, very small, unimpressive and thoroughly disappointing. Total cost £44.48 - I looked like a complete cheapskate handing these over, this was utterly embarrassing. See for yourself in the attached photo.”

Helpful Report

Posted 2 months ago

Hello Tom, Thank you for taking the time to leave a review. We’re very sorry to hear that your bouquet did not meet your expectations. We completely understand how disappointing this must have been, especially when sending flowers as a special gift. After reviewing your case, we can confirm that the advice you received was accurate. We’re very sorry for any disappointment this has caused and regret that we weren’t able to find a resolution that worked for you. Warm regards, Rosie

Posted 2 months ago

“Easy ordering process, great selection of blooms, helpful customer service, what more do you want???”

Helpful Report

Posted 2 months ago

Hello, Thank you for your amazing 5-star review! We’re so happy to hear that you found our ordering process easy and enjoyed our selection of blooms. Our customer service team is always here to help, and it's great to know we met your expectations! Warm wishes, Prestige Flowers

Posted 2 months ago

“If I could give zero stars, I would. Customer service is non-existent. I paid extra for early delivery, yet the flowers still arrived late — almost a week after the birthday they were meant for. When I complained, no one did anything to help. The flowers also looked nothing like the pictures online. Save your money and avoid this company. They are absolutely terrible.”

Helpful Report

Posted 2 months ago

Hello, We’re truly sorry to hear about your experience — it’s never our intention for an order to arrive late or to disappoint in any way. We completely understand how frustrating this must have been, especially for such an important occasion. We genuinely appreciate your feedback, as it helps us improve both our service and communication moving forward. According to our tracking records, the order was successfully delivered to the original address. That said, our customer service team also arranged for a fresh bouquet to be sent to a different address at your request. Best wishes, Katie

Posted 2 months ago

“Never use Prestige Flowers, these are what were delivered agains the picture on the website and no refund offered, disgusting.”

Helpful Report

Posted 2 months ago

Hello, We appreciate you taking the time to leave your review, and we're genuinely sorry to hear about your experience with your recent order. It’s frustrating when expectations aren’t met, especially when it comes to special occasions. A member of our review team has reached out via email. Warm regards, Katie

Posted 2 months ago

“Awful flowers, look nothing like the photographs. Zero volume, £40 spent on flowers to receive something that you could buy for £2 at your local petrol station. Upon complaining I received an email back to say the flowers were inspected by the “flower manager” and appear to be fine…if only I could post photos on this review. Truly shocking. Do not buy from this website you will not get £40 worth of flowers and your better of spending less and getting better quality at your local shop. Order number 9136421 for reference.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and we sincerely apologise for your experience with your recent order. It’s disappointing to hear that the flowers did not meet your expectations, and we understand how frustrating this must be. We always aim to provide beautiful arrangements that reflect what is shown on our site, and it’s clear we fell short this time. Your comments regarding our customer service have been noted and will be addressed to improve our response in the future. Warm wishes, Tom

Posted 2 months ago

“I ordered flowers to be delivered on Sat 18 Oct (my daughter's birthday) and paid extra (£5.99) for a specific day. The order did not appear on the 18,19 or 20th, despite notifications from Royal Mail, saying it would be delivered by 5pm on each of these days. TODAY I had an email from Royal Mail saying they had attempted delivery today (Tuesday) but there was no one home. Of course there wasn't - my daughter and husband were working, one of the reasons I had requested delivery on Saturday. When I finally managed to speak to someone today I was told there was a 3 day potential delay built in and as delivery had been attempted today, only £5.99 of my order could be refunded. So - no delivery on a birthday, lots of disappointment and dissatisfaction and NO refund. (And still no flowers - though you have had and are hanging onto my money!) An expensive and entirely useless exercise. I have been sending flowers to family & friends for over 50 years and yours is the worst "service" I have ever experienced. I shall certainly not deal with you again”

Helpful Report

Posted 2 months ago

Hello Claire, Thank you for taking the time to leave a review. We’re truly sorry to hear about your recent experience and completely understand how disappointing this must have been — especially when the flowers were meant to celebrate your daughter’s birthday. While Royal Mail deliveries can occasionally experience delays beyond our control, it’s clear we fell short in meeting your expectations and communicating clearly about the situation. Please be assured that we are reviewing your order and the delivery issue with Royal Mail to understand what went wrong and ensure this doesn’t happen again. If your order has not been delivered today, or if there are any issues with the flowers upon arrival, please contact us at enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line so that we can assist you further. Thank you for bringing this to our attention. We value your feedback and are genuinely sorry that your experience did not reflect the level of service we aim to provide. Warm regards, Katie

Posted 2 months ago

“Very helpful website quick delivery”

Helpful Report

Posted 2 months ago

Hello, Thank you for your incredible 5-star review! We're delighted to hear that you found our website helpful and that your delivery was quick. Warm wishes, Prestige Flowers

Posted 2 months ago

“Always reliable and on time service, good range of flowers I use them multiple times a year”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic 5-star review! We’re so pleased to hear that you find our service reliable and timely, as well as enjoying our range of flowers. Warm wishes, Prestige Flowers

Posted 2 months ago

“My daughter has recently moved home and I had sen a Prestige flowers for that date. As usual arrived on time perfect. Since that time she was having a Birthday on 17th October and i was going to spend the day with her. I ordered Prestige Flowers no' 9097354 and it was completed perfectly. Delivery on time and flower arrangement just as I wanted. Yet again Perfect. I am pleased that I have found the ideal Flower supplier for Perfection. Well done. Brian”

Helpful Report

Posted 2 months ago

Hello, Thank you for your wonderful 5-star review! We're thrilled to hear that you found us to be the ideal flower supplier and that your daughter's birthday arrangement was completed to your satisfaction. It's our pleasure to provide timely delivery and beautiful arrangements! Warm wishes, Prestige Flowers

Posted 2 months ago

“They are fast way and efficient. Never had a bad set of flowers!!! Highly recommend!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service fast and efficient. It's wonderful to know that you've consistently enjoyed our flowers! Warm wishes, Prestige Flowers

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 273,738 reviews