Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,832 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delightful flowers to choose from with reasonable prices. Ordering very easy to navigate”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re glad you found the bouquet selection delightful, the prices reasonable, and the ordering easy to navigate. If there’s anything more we can do to enhance your experience, please let us know. Kind regards, Team Prestige Flowers

Posted 2 months ago

“order 9295983 very disappointed the way i was treated by this company the flower they send me was thin . miserable and looking nothing like the photo i ordered large, this was not even standard size i called and emailed and send photo as proof of this terrible flower they are still being difficult they asked for bird eye view and several photo from different angle. this is how treat people ! i buy flower 10 times a year. this was first time i got it from this compant just making excuses and making stuff up not to resolve the issue there you have it now . lost a customer who would have spent 10 time more on flower see photo to compare . i leave it to the reader to judge!!!!”

Helpful Report

Posted 2 months ago

Hello Doms, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. A member of our reviews team has now contacted you, and we hope we can come to a satisfactory resolution. Kind regards, Team Prestige Flowers

Posted 2 months ago

“was a fairly easy process, pictures looked good, will see how the real thing turns out.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re glad you found the ordering process fairly easy and that the pictures looked good. If there’s anything more we can do to ensure the real arrangement meets your expectations, please let us know. Kind regards, Team Prestige Flowers

Posted 2 months ago

“East to use website and good slection of flowers and cards”

Helpful Report

Posted 2 months ago

Hello Michael, Thank you for your 4/5 review. We’re glad you found the website easy to use and our selection of flowers and cards appealing. If there’s anything more we can do to improve your experience, please let us know. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Previously been delighted”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing that you’ve previously been delighted with Prestige Flowers. If there’s anything more we can do to help, just let us know. Warm regards, Team Prestige Flowers

Posted 2 months ago

“Avoid at all costs - One star only because they delivered on time, I have used prestige hampers for a few years for Christmas gifts and had built up £30 of loyalty vouchers, I ordered a luxury florist choice for £56.48 including delivery, these were delivered on Saturday as requested, they starting wilting on the Sunday, I contacted customer services through their webchat to complain and sent the attached photo. I was told that they need photos all around the bouquet to be e mailed to make a full assessment, surely that one photo the showed the quality? I e mailed them across and I was then offered a £10 credit to my account as a "gesture of commitment" as the flowers had a "partial quality issue" I refused to accept the voucher as I felt the full bouquet should have been fully replaced, at this point I told them that I had spent a few hundred pounds each Christmas for the last few years and would never purchase the hampers or flowers again and would also leave a bad review. I then got an e mail saying that they would send a replacement bouquet at no additional cost so I provided delivery details and thought it was all sorted. Then I got an e mail saying that the same bouquet was not in stock and to pick one to the same value as the one ordered, I chose a bouquet at £50 plus delivery which was to the same value, I then got an e mail saying it wasn't to the same value???? I queried this and then the response was that I had to choose one at a price that didn't include my loyalty vouchers of £30 and I could pick one up to the value of £26.48, (so much for loyalty) yet they were going to send the same bouquet I first ordered which was £56.48 (which was conveniently out of stock) I have refused the offer of £26.48 as I am sick of the messing about - they have lost a customer for both the hampers and the florists on the back of such poor customer service.”

Helpful Report

Posted 2 months ago

Hello Ian, Thank you for your review. We’re extremely sorry to hear about your disappointing experience. After further investigation, I can see that our customer support team did everything possible to assist, while following the procedures they are required to follow. Our reviews team has also emailed you, as we believe this matter can still be resolved to your satisfaction. Kind regards, Katie

Posted 2 months ago

“paid for named day delivery which option was 16 December ordered on the 15th before 10pm. flowers not yet received, tracking shows they have been in the west midlands for two days at royal mail branches. flowers are sent using a 24hr delivery service. I give them the benefit of doubt that they might turn up to day the 17th, still they have not arrived. Ive contacted customer services and there response is wait three days we don't guarantee next day delivery on named day deliveries. that's not clear on the ordering page where the option is for named days. Ive asked for a refund but they have declined at this stage. first and last time ordering from Prestige flowers. don't fall into the same trap we did and order from a company that will give a service you deserve. I will peruse this with the the mode of payment.”

Helpful Report

Posted 2 months ago

Hello Tracy, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom

Posted 2 months ago

“Have used Prestige before a few times and very pleased with their service.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your continued support and the kind words! We’re thrilled to hear you’re very pleased with our service. If there’s anything more we can do to help, just let us know. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I am trying Prestige flowers one last time after the flowers that were sent to my sister for her 50th wedding anniversary were awful.Hopefully they are good this time .They did replace them but obviously not the same .”

Helpful Report

Posted 2 months ago

Hello Jacqueline, We’re very sorry to hear you’re disappointed again. This isn’t the experience we want for our customers, and we understand your frustration after the previous issue. Kind regards, Team Prestige Flowers

Posted 2 months ago

“This is our first order from Prestige flowers so have awarded 4 stars. The recipient is a 91 year old lady on a scottish island and I have been let down by other companies in the past. So I am trusting Prestige to make her happy! Will let you know. Thank you and Merry Christmas to you all!”

Helpful Report

Posted 2 months ago

Hello Derek, Thank you for your 4-star review! We’re glad you’re trusting Prestige Flowers to bring joy to the recipient, especially on a Scottish island. If there’s anything else we can do to help ensure she’s delighted, please let us know. Warm regards, Team Prestige Flowers

Posted 2 months ago

“The flowers I received compared to the flowers I ordered were absolutely shocking. This was my first time shopping with this company and it will definitely be my last. These flowers cost £55 and looked like an £8 bunch I could have picked up from a roadside garage. Customer service was appalling, I couldn't speak with a manager, only by email which is always a bad sign. PLEASE just save your money, this company are dreadful.”

Helpful Report

Posted 2 months ago

Hello Kellie, We’re very sorry to hear you were disappointed with your order. This isn’t the experience we want for our customers. From the provided images, we can see the lilies are still in bud. Please allow time for the lilies to bloom. Kind regards, Team Prestige Flowers

Posted 2 months ago

“RIP off company- very poor product and even worse customer service- avoid”

Helpful Report

Posted 2 months ago

Hello Glen, Thank you for your review. We’re saddened to hear that our flowers left you feeling disappointed—this is certainly not the experience we want for our customers. We always aim to provide the highest-quality arrangements. I can see that you’ve been in contact with our customer support team and that multiple forms of compensation have been offered. We’re sorry that we weren’t able to reach a resolution that felt satisfactory on this occasion. Kind regards, Tom

Posted 2 months ago

“I ordered a bouquet from Prestige Flowers and was extremely disappointed with what arrived. The flowers looked nothing like the advertised arrangement and came mostly in bud form, which was not stated anywhere on their website. When I raised my concerns, the customer service response was unhelpful and failed to acknowledge the issue. I wouldn’t order from them again and wouldn’t recommend them based on my experience. Will definetly NOT be ordering from this company again.”

Helpful Report

Posted 2 months ago

Hello Stacey, We’re very sorry to hear your bouquet did not meet expectations and that our service fell short. After further investigation, I can see you have been in contact with our customer support team, and they have advised you correctly. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I have used you lots of times before without issue but a few weeks ago received a less than satisfactory bouquet but put it down to a one off and have just placed another order with you, however, this time I was very very disappointed with your product. The Medium Happy Christmas Bouquet was nothing like the image, 4 roses, 6 shrivelled carnations, 1 drooping Tulip (I think)3 pine cones and lots of greenery on it's last legs to pack it out. Your standards have dropped dramatically and I doubt I will be using you again.”

Helpful Report

Posted 2 months ago

Hello Nigel, We’re very sorry to hear your recent bouquet did not meet expectations and that you’ve been disappointed again. This isn’t the standard we aim for, and we understand how frustrating that must be. We’d like to review what happened and arrange a suitable resolution. Please email us at enquiries@prestigeflowers.co.uk with “REVIEWS” and your order number in the subject line. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I bought flowers for my mother's birthday. The bunch was small, most of the flowers weren't even open and the delivery was not even in the time frame the they said.”

Helpful Report

Posted 2 months ago

Hello Leeroy, We’re very sorry to hear about the dissatisfaction with the bouquet, the flowers not opening, and the delivery timing. After further investigation, I can confirm the correct size bouquet was sent. We send our lilies in bud to ensure freshness and longevity of the bouquet. If the lilies do not appear to be opening within 3 days of delivery, please reach out to us at enquiries@prestigeflowers.co.uk with "REVIEWS" in the subject line and we would be happy to assist further. Kind regards, Team Prestige Flowers

Posted 2 months ago

“DO NOT ARRANGE FLOWERS FROM THIS COMPANY!!! I ordered flowers for my aunts birthday and they never delivered them. They blamed the courier, stating the courier advised the recipient refused to accept the flowers, Really!! Who refuses flowers??? Prestige flowers are taking no responsibility even though they arrange delivery, not the customer. £60 wasted. NEVER AGAIN,”

Helpful Report

Posted 2 months ago

Hello Anne, We’re very sorry to hear your flowers were not delivered and that this has been a disappointing experience. This isn’t the standard we aim for, and we understand how frustrating £60 spent without results must feel. I can see you have been in contact with our escalation team. We hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Do not order from this company. The flowers are a disgrace for the price. They do not arrive on time. The customer service is poor and makes you feel as if you are in the wrong. Horrendous experience from start to finish. Take my advice and look elsewhere”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re very sorry to hear about the delay and the experience you describe with our customer service. This isn’t the standard we aim to deliver. I can see you have been in contact with our customer support manager. I am unable to advise further. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Great selection of flowers and very easy order process.”

Helpful Report

Posted 2 months ago

Hello Kevin, Thank you for your 5-star review! We’re thrilled you’re enjoying the selection and that the ordering process was easy. If there’s anything else we can do to help keep you as a happy customer, please let us know. Warm regards, Team Prestige Flowers

Posted 2 months ago

“Awful - bouquet supposed to be Medium size and should state the number of stems of each flower, to avoid dispute. What was received was way less than 'medium' judging by the number of stems received, against the photograph of medium bouquet on their website. Do not buy from them - would not recommend - they would not discuss putting right for me.”

Helpful Report

Posted 2 months ago

Hello KT, Thank you for your review. We’re very sorry to hear that the bouquet you received did not meet the size expectation and that the stem count did not align with what you saw on our website. This isn’t the standard we aim to deliver. I can see you have been in contact with our customer support team, and you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Scam , 3 days late and a bunch of dead flowers, DON'T BUY from this site”

Helpful Report

Posted 2 months ago

Hello Paul, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We’re sorry to hear that the number of blooms in your bouquet did not meet your expectations. A member of our reviews team has now reached out to you. Kind regards, Rosie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 273,832 reviews