Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,987 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 273,987 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Mother’s Day present the kids completely wasted their money such a disappointment. The would have been better off going to the local garage. Such a let down on this special day”

Helpful Report

Posted 1 month ago

Hello Janet, We’re truly sorry to hear that your Mother’s Day flowers were disappointing, especially given how important the occasion is. We completely understand how upsetting it must have been for both you and your children. This is not the standard we aim to provide, and we would really appreciate the opportunity to look into this further and make things right. A member of our reviews team has reached out, and we hope to resolve this. Kind regards, Team Prestige Flowers

Posted 1 month ago

“You order what it shows on the website. They dispatch 1 day before your delivery day and when it arrives it is extremely disappointing. You complain and you get an answer saying it matches the number of stems. £50 wasted”

Helpful Report

Posted 1 month ago

Hello, We are truly sorry to hear that you were displeased with the flowers you received, and we would like to make this right. A member of our reviews team has reached out to you requesting further information. We hope we can come to a satisfactory resolution. Kind regards, Team Prestige Flowers

Posted 1 month ago

“NO NOT BUY FROM THIS COMPANY. My daughter spent a lot of money on buying me flowers for Mother's Day. They are disgraceful for how much they cost & she will NEVER use them again. Out of the 5 roses, one was broken off & the other 4 already starting to turn brown. There are some very tiny flowers already open & more greenery than flowers. She could have gone to Aldi & got a beautiful bouquet for £4.99 & I'm upset that she has been ripped off with how much she paid. She has already complained to this company for flowers that were delivered to a friend whose husband had passed away., but thought she would give them a second chance. We are now contacting Trading Standards.”

Helpful Report

Posted 1 month ago

Hello Gloria, We’re really sorry to hear that your arrangements didn’t arrive in the condition you expected. This isn’t the experience we aim to provide, and we understand how disappointing this must have been. The quality of our flowers is extremely important to us, so it’s concerning to hear that we’ve fallen short on this occasion. We’ve shared your feedback with our team and are looking into what went wrong, as this is not reflective of our usual standards. Thank you for bringing this to our attention. We’re taking steps to ensure this doesn’t happen again in the future. A member of our reviews team has reached out to you. We do hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I am appalled by the lack of care from Prestige Flowers and Royal Mail. I tried to send sympathy flowers to a colleague who lost their son. First attempt failed to arrive entirely. Second one Royal Mail delivered to a completely different house number. Their "proof" is a photo of a random hand taking the flowers at completely different number, but apparently on the same street (even not next door) in Oxford. When I asked Prestige to fix this, they claimed it’s "not their practice" to contact Royal Mail and refused a refund. They expect me to play detective in a massive city to find a stranger's hand from a photo. I asked for re-fund and they said as it’s been delivered (but to whom?) they won’t re-fund. Royal Mail’s incompetence combined with Prestige’s heartless, "not our problem" attitude is a disgrace. They have failed a grieving family twice. Do not use them especially for sensitive occasions.”

Helpful Report

Posted 1 month ago

Hello Mara, We’re very sorry to hear about this distressing experience and the impact it has had during such a difficult time. This isn’t the standard we aim for, and we understand why you’re upset about both the delivery issues and the handling of your refund request. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Would you believe i ordered this what seemed to be big bunch of lilies, even paid for the Large size, and received this rather pathetic bunch of flowers. Very disappointed for £40, it was embarrassing to give these to my mother in law with one tiny lily, i could've got better from the coop. i've inserted photos to show what was sold and what was received. When contacting customer service, i was told these are the appropriate size. Wont be ordering again.”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear about the large bouquet you ordered not meeting expectations and for the disappointment it caused, especially when it was meant for your mother-in-law. This isn’t the standard we aim for. I can see you have been in contact with our customer support team, and this has now been resolved. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I sent my mum some flowers roses and tulips for her birthday at the beginning of March and I was rather disappointed that the roses were not very fresh they had brown turned down leaves.”

Helpful Report

Posted 1 month ago

Hello Marilyn, We’re very sorry to hear that the roses weren’t fresh and had brown leaves. This isn’t the standard we aim for, and we understand how disappointing it must have been for your mum’s birthday. A member of our reviews team has now reached out to assist and resolve this for you. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Very disappointed with the rose and lily combination I purchased as a Valentines Day gift. Upon delivery the roses were in very poor shape and were completely dead by the time the lily's had opened. What was received looked nothing like the arrangement in the listing”

Helpful Report

Posted 1 month ago

Hello David, We’re very sorry to hear about the condition of the flowers and that the arrangement didn’t match the listing. This isn’t the experience we aim for, and we understand how disappointing this must have been. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, The Prestige Flowers Team

Posted 1 month ago

“Never had a problem with Prestige. Flowers always fresh and delivered on time.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re delighted to hear that you’ve never had a problem with Prestige and that the flowers are always fresh and delivered on time. We appreciate your continued support and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I could have bought better quality in Morrisons. First and last time from "Prestige".I was embarassed when my sister sent email to meTHank you for my birthday flowers”

Helpful Report

Posted 1 month ago

Hello Terence, We’re very sorry to hear that your experience with us did not meet your expectations, especially as the flowers were intended for a special birthday. We understand how disappointing it can be when a gift does not reflect the quality you were expecting, and we apologise for the embarrassment this caused. Your feedback is important to us, and we will share it with our team to help improve both our products and service. Kind regards, Rosie

Posted 1 month ago

“Do not use this company. Ordered Saturday am from the higher value Luxury range for a delivery Monday for my daughters birthday. Flowers not as picture extremely poor quality, wilting roses and all of the flowers not fresh. Flowers delivered not as the specified discription they were substituted for weak cheap flowers, very very poor value certainly not anywhere near the cost paid. Very embarrassing and disappointing!!!!!!!!!!!”

Helpful Report

Posted 1 month ago

Hello, We’re very sorry to hear about the poor quality and substitutions you experienced. This isn’t the standard we aim for, and we’d like to investigate and make it right. I can see you have been in contact with our customer support team, and you have been advised correctly. Kind regards, The Prestige Flowers Team

Posted 1 month ago

“I ordered a next day delivery for international women's day and the date was accepted and available. But, at the end of my purchase was offered for 3 pounds those personalized cards and there was no warning that may change automatically my delivery date. So, I accepted the card, and after the payment was done, they notified my that my delivery date was 10/03. It was for a special date, cannot be sent after the date. It's ridiculous, they wanted to earn 3 pounds more, changed my delivery date without warning me and now, they lost a client.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re very sorry for the unexpected charge for the card and the change to your delivery date. Upon reviewing your order, I can see it was placed after the cut-off for next-day delivery, and our customer support team contacted you regarding this. Kind regards, The Prestige Flowers Team

Posted 1 month ago

“The only positive thing I have to say about the flowers I ordered is that they arrived on the day I requested. Otherwise the flowers I received were nothing like those depicted in the deceptive web site photo either in quantity or quality. The roses never opened and died in the bud and the rest were a sparse collection of very ordinary "blooms". Based on this experience I could not recommend Prestige Flowers.”

Helpful Report

Posted 1 month ago

Hello Peter, We’re really sorry to hear that your order did not meet expectations and that the bouquet did not resemble the online image. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, The Prestige Flowers Team

Posted 1 month ago

“Excellent and prompt service from you for my recent orders. Thankyou .”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re thrilled to hear you had excellent and prompt service for your recent orders. We appreciate your feedback and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I tried ordering from a competitior and got the runaround. Prestige were easy to deal with, would recommend them.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re glad to hear Prestige Flowers provided a smooth experience and that you’d recommend us. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Worst ever company to buy a flowers!!!!inpaid 60 pounds for bouquet and wine but my friend didn’t receive a wine at all and the flowers she received was no near what she supposed to receive!!!bad quality not look like on the picture at all very embarrassing!!!!!! I hope they will become a bankrupt!!!!and on the trust pilot they not letting you to lives a review!!!!!!don’t buy from that company ever!!!!”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear about the issues with your order, the missing wine, and the bouquet not matching the online image is not the standard we aim for. We understand how frustrating this must be. I can see you have been in contact with our customer support team, and we hope this can be resolved. Kind regards, The Prestige Flowers Team

Posted 1 month ago

“I ordered a £39 Florist’s Choice bouquet from Prestige Flowers and was extremely disappointed with what was delivered. The example bouquet shown online was full and bloom-heavy, with a variety of flowers such as gerberas, lilies and roses. The bouquet that arrived looked nothing like the example image. It contained only a few roses, very few actual blooms overall, and a large amount of greenery/filler. Some of the roses also appeared tired and close to the end of their life on arrival. I contacted customer service and provided photos, but was told that their florist manager had reviewed the images and confirmed the bouquet was acceptable. Unfortunately this response did not address the clear difference between the example shown and what was actually delivered. I understand that “Florist’s Choice” bouquets can vary, but customers would still reasonably expect a fresh, balanced arrangement that reflects the price paid. In this case the bouquet received did not feel representative of a £39 bouquet. Very disappointing experience and not the level of quality I expected. I would be happy to update this review if the company resolves the issue appropriately.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear about the discrepancy between the online image and what was delivered. This isn’t the standard we aim for, and we understand how disappointing this must be. A member of our reviews team has reached out, and we hope this can be resolved. Kind regards, The Prestige Flowers Team

Posted 1 month ago

“I have been using Prestige Flowers for sending beautiful flowers to the special people in my life for some time - they have never let me down.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re delighted to hear you’ve had a positive experience with Prestige Flowers and that our service has reliably met your needs. Kind regards, Team Prestige Flowers

Posted 1 month ago

“I ordered a surprise bouquet late at night for delivery to my sister-in-law the following day. The flowers were delivered on time and my sister-in-law was absolutely delighted with her beautiful bouquet. I have used the company before and would be very happy to use them again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re delighted to hear the bouquet arrived on time and that your sister-in-law loved it. We’re glad you’ve had positive experiences with us before and would choose us again. Kind regards, Team Prestige Flowers

Posted 1 month ago

“Just received a birthday gift. A basket with some bolted hyacinths, nearly over and some very small leaves that look like tulips. They are advertised as being 'in bulb' so you can watch them grow. Nothing like the picture. I used the chat line to complain -but eventually this was abandoned...no response. Like other customers the photos wouldn't send by email. I have sent a photo on the messenger on their facebook page. So am now awaiting a response.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear about the issues with your birthday gift and the lack of response. This isn’t the standard we aim for, and we understand how disappointing this must be. A member of our reviews team has now been alerted and will be in touch to resolve this. Kind regards, The Prestige Flowers Team

Posted 1 month ago

“My husband bought flowers for my birthday from Prestige and he paid £78.00 all in. Absolutely shocking - the supermarket flowers are better. Something is off with this company don't believe the 5 stars. For some reason i cannot upload pictures.”

Helpful Report

Posted 1 month ago

Hello, We’re really sorry to hear about your husband’s experience and that you’re unhappy with the flowers. This isn’t the standard we strive for, and we understand how disappointing this must be. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, The Prestige Flowers Team

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 273,987 reviews