Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,706 Reviews

86 %

of reviewers recommend Prestige Flowers

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4.4

Based on 272,706 reviews

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been using Prestige for several years now, there are flowers to suit all occasions and budgets and the delivery is spot on, they've never let me down 🥰”

Helpful Report

Posted 1 month ago

Hello! Thank you so much for your fantastic 5-star review! We truly appreciate your loyalty over the years and are thrilled that our flowers cater to all your occasions and budgets. Best wishes, Rosie

Posted 1 month ago

“Terrible, requested to be delivered on Sunday, booked the flowers at start of the week. No mention that they would not deliver on a Sunday but they let you book that day!? Very poor I would avoid…”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’ve checked the tracking for your order and can confirm that it was delivered on the 20th of April, as requested. We’re very sorry for any confusion or inconvenience caused by the email you received from Royal Mail. Best wishes, Katie

Posted 1 month ago

“Do not order from this company, I ordered flowers for my daughter giving birth and got completely the wrong bunch, also some of flowers had mould on them, I am taking this further if I get no resolution.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We're very sorry to learn that you received the wrong bouquet and that some flowers were in unacceptable condition. This is not the standard we strive for, and we understand your disappointment during such a significant occasion. I can see that a fresh bouquet has been arranged for delivery tomorrow. Best regards, Katie

Posted 1 month ago

“i have requested that flowers be delivered for my wifes birthday on 20 04 25 ,there was or is no mention that they would be delivered by Royal mail or that they do not deliver on sundays ,if i had know this i would have gone somewhere else very ,very poor service ,i have recieved an email saying going to be delivered tuesday 22 04.25 very un satisfied customer”

Helpful Report

Posted 1 month ago

Hello Douglas, Thank you for your review. I’ve checked the tracking for your order and can confirm that it was delivered on the 20th of April, as requested. We’re very sorry for any confusion or inconvenience caused by the email you received from Royal Mail. Warm regards, Rosie

Posted 1 month ago

“Expensive, poor quality flowers and poor customer service. Compared what was ordered to what delivered in the pictures. They made no attempt to resolve the issue "Having reviewed the photographs you provided with our Florist Manager, we have determined that there are no apparent quality issues". Avoid them.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. We’re deeply sorry to hear that your experience with us did not meet your expectations and that you felt the quality of the flowers fell short. We strive to deliver beautiful arrangements, and your feedback is vital for us to improve. We'll pass this feedback along to the relevant teams to help improve our services moving forward. Best regards, Katie

Posted 1 month ago

“Fabulous. Arrived when stated with clear delivery window. Mum was impressed and 3 weeks later the flowers are still alive and kicking.”

Helpful Report

Posted 1 month ago

Hello! Thank you for your amazing 5-star review! We’re so glad to hear that your mum was impressed and that the flowers are still going strong three weeks later. Best wishes, Rosie

Posted 1 month ago

“Two bouquets sent, one as a replacement for the first. Within three days, several of the flowers were drooping and looking very unhealthy meaning the look of the whole bouquet was ruined. I sent photos to prestige and they said there were no issues…order elsewhere”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience with us. We're genuinely sorry to hear that the quality of the bouquets fell short of your expectations and that you had a disappointing experience with our service. It’s concerning to hear about the condition of the flowers shortly after delivery. Your feedback is incredibly important to us, and we will be addressing your comments with our team to ensure improvements are made. We appreciate your insights and hope to provide a better experience in the future. Best wishes, Katie

Posted 1 month ago

“Flowers were for my friends birthday 3 days ago and never arrived. I wish I had read the reviews and I would never have trusted this very poor company I have tried to speak to someone but no success”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback. We sincerely apologise for the inconvenience you've experienced with your order not arriving on time. We understand how disappointing it can be when important occasions are affected by such issues. I can see that our customer service team is looking into this for you and they are awaiting your reply. Best wishes, Katie

Posted 1 month ago

“Easy to use Website, with a wonderful range of additional options. Next day deliver on Easter Saturday for easter Sunday a bonus.”

Helpful Report

Posted 1 month ago

Hello James! Thank you for your amazing 5-star review! We're so glad you found our website easy to use and enjoyed our range of options. Delivering on Easter Saturday to ensure your order arrives on time is always our goal. Best wishes, Rosie

Posted 1 month ago

“So disappointed This was supposed to be a lovely Easter present for my wife. The flowers arrived nothing like the image. No plant food with them. Looks like they'll be dead in a couple of days. Will never buy from again. Avoid. Avoid.Avoid”

Helpful Report

Posted 1 month ago

Hello Graeme, We're truly sorry to hear that you were disappointed with your recent order, especially as it was meant to be a special Easter gift for your wife. We understand how upsetting it must have been to receive flowers that didn’t match the advertised image and arrived without plant food. That’s certainly not the experience we aim to provide. We’d really appreciate the opportunity to look into this further for you. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 month ago

“Not worth the expense for what was received. Roses already dying. Bouquet size was embarrassing to present to my best friend at her 40th. Not what I'd expect. The company has gone down hill for some reason?”

Helpful Report

Posted 1 month ago

Hello Mara, Thank you for your feedback, and we're truly sorry to hear that your recent experience didn’t meet expectations—especially for such a special occasion. We understand how disappointing it must have been to receive a bouquet that didn’t reflect the quality or size you were hoping for, particularly when celebrating your best friend’s 40th. That’s certainly not the experience we want to deliver. Your comments regarding the condition of the roses and overall presentation have been noted and will be shared with our floristry and quality control teams. We're always working to improve, and feedback like yours is vital in helping us do that. Best wishes, Katie

Posted 1 month ago

“We received the flowers a day late and some of the flowers are already dying off after two days.”

Helpful Report

Posted 1 month ago

Hello, We're really sorry to hear that your flowers arrived a day late and didn’t hold up as expected. We completely understand how disappointing this must be, and we strive to do better. Your feedback is essential for us, and we will investigate this matter further to prevent similar issues in the future. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Katie

Posted 1 month ago

“always reliable and reasonaby priced”

Helpful Report

Posted 1 month ago

Hello Mary! Thank you for your wonderful 5-star review! We're so glad to hear that you find us reliable and reasonably priced. Best wishes, Rosie

Posted 1 month ago

“Very poor quality flowers, they were almost dead on arrival. Brown petals and drooping heads. The chocolate were like something you would buy in £1 shop. Very disappointed for the person who bought these as a gift for me.”

Helpful Report

Posted 1 month ago

Hello, We are very sorry to hear that your flowers arrived in poor condition and did not meet your expectations. We understand how disappointing it can be to receive a gift that doesn't reflect the quality we strive for. Your feedback is crucial for us, and we will be addressing this issue with our team to ensure improvements are made. Thank you for bringing this to our attention. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Katie

Posted 1 month ago

“They were for my sisterfor Easter, and she said they where beautiful and made her day, so very happy thank you”

Helpful Report

Posted 1 month ago

Hello Maureen! Thank you for your heartwarming 5-star review! We're so glad to hear that the flowers brought joy to your sister and made her day special. Best wishes, Rosie

Posted 1 month ago

“Great service as usual”

Helpful Report

Posted 1 month ago

Hello Stephanie! Thank you for your amazing 5-star review! We’re so glad to hear that you enjoyed our service as usual. Your support means a lot to us! Best wishes, Rosie

Posted 1 month ago

“Flowers bought for mother's day arrived with roses that were already going brown around the edges. Poor. Will not use again.”

Helpful Report

Posted 1 month ago

Hello Phil, We sincerely apologise for the condition of the flowers you received for Mother's Day. It’s disappointing to learn that they did not meet the standards we strive for, and we understand how disheartening this must be. Your feedback is invaluable, and we will ensure it is passed along to our team to help improve our products and services in the future. We appreciate you bringing this to our attention. Warm regards, Katie

Posted 1 month ago

“If I could I would leave a review minus 5 or even 100. I paid a lot of hard earned money for a medium bunch of flowers and box of chocolates for a birthday gift. They sent the flowers and chocs to my home address in Liverpool instead of the recipient in Manchester. The box arrived late with Liverpool address but Manchester Post code! When I contacted them, they offered me a £15 voucher which means in order to spend this I would have to use them again and spend more money. Having used their service for over a year, will never use them again. Look at the picture of flowers at a cost of over £35.”

Helpful Report

Posted 1 month ago

Hello, We're truly sorry to hear about your experience and the disappointment surrounding your recent order. We understand how important it is for gifts like flowers and chocolates to arrive on time and at the correct address. Your feedback is very important to us and will be shared with the appropriate teams to help improve both our product offering and service. Warm regards, Katie

Posted 1 month ago

“Rubbish company. Messed up on delivery and took payment twice. Tried to remove myself from the mailing list but that seems impossible and circular. Very unhelpful customer service. All this on top of rather disappointing flowers that are well overpriced compared to local florist. Don't forget the extortionate price is PLUS delivery. Avoid avoid.”

Helpful Report

Posted 1 month ago

Hello, We're really sorry to hear about your experience, and we appreciate you taking the time to share your feedback. It’s disappointing to learn that your order didn’t meet expectations—from the delivery issues and duplicate payment, to the challenges with unsubscribing from our mailing list and your experience with customer service. This is certainly not the level of service we aim to provide. As for the flowers, we’re genuinely sorry they didn’t live up to your expectations. We always strive to offer quality and value, and your feedback will be shared with the relevant teams. Warm regards, Katie

Posted 1 month ago

“Ordered flowers (lilies and roses) with named day delivery for mother’s day, about £40 in total. They arrived with leaves fallen off and looking sparse for the price. Can get a better bunch at ASDA to be honest.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that the flowers you received did not meet your expectations. We understand that for special occasions like Mother’s Day, you want everything to be perfect, and it’s disappointing to hear that you felt the quality was lacking. Your comments about the presentation of the flowers are important to us, and we will certainly look into this matter to ensure we improve our offerings. We appreciate you bringing this to our attention. Warm regards, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 272,706 reviews