Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,739 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really disappointed!!! 😢 Final bouquet delivered looked nothing like the picture!!”

Helpful Report

Posted 3 months ago

Hello Liz, We’re truly sorry to hear that the final bouquet didn't meet your expectations. We strive to create arrangements that reflect the beauty of our product images, and it’s disappointing to know we fell short in this instance. Your feedback is important to us, and we will ensure it’s addressed with our team. From the image provided, we can see that the lilies are still in bud. As noted in the product description, lilies are intentionally sent in bud form. Warm regards, Rosie

Posted 3 months ago

“I ordered flowers for my partner using my own dsrd details, address etc, and within 20 m8nsbof ordering received s email asking me to provide proof of who I am, seriously, for a bunch of flowers, from a company I have a account with, what a joke”

Helpful Report

Posted 3 months ago

Hello Graham, Thank you for taking the time to leave a review. We sincerely apologise for any disappointment or inconvenience this may have caused. Unfortunately, as your order was flagged as potential fraud in our system, we need confirmation of the billing and payment details before we can proceed. Please rest assured that I will share your feedback with the appropriate department. Warm regards, Katie

Posted 3 months ago

“Three times in a row now that orders have failed to arrive on the designated delivery dates. They offer the postage back but I'd rather take my business elsewhere, absolute joke of a company”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. I’m very sorry to hear about your recent experiences with us, and I completely understand how frustrating it must have been to have your orders delayed multiple times. This is not the level of service we aim to provide, and I sincerely apologise for the inconvenience caused. I can see that our customer service team have replied to your email and is awaiting your reply. Warm regards, Katie

Posted 3 months ago

“Customer service non existent, no help whatsoever. Emailed them with a complaint , not had any response, no help on the phone. Absolutely disgusting. Do not order from them , you will be wasting your money!”

Helpful Report

Posted 3 months ago

Hello Lynne, We sincerely apologise for the frustration and disappointment you've experienced with our customer service. It is never our intention to leave a customer feeling unheard, and we understand how important timely support is. Please know that your feedback is invaluable, and we’ll work hard to improve in this area. A member of our review team has reached out via email. Warm regards, Katie

Posted 3 months ago

“Very easy to assess the selective needs on the web site.Also the photographic picture are clean and clear .”

Helpful Report

Posted 3 months ago

Hello, Thank you for your fantastic 5-star review! We're so pleased to hear that you found it easy to assess your needs on our website and that our photographs met your expectations. Warmest wishes, Prestige Flowers

Posted 3 months ago

“Thank you it was easy too do”

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Posted 3 months ago

Hello Dean, Thank you for your great 5-star review! We're thrilled to hear that you found everything easy to do. Warmest wishes, Prestige Flowers

Posted 3 months ago

“Great and easy website to use”

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Posted 3 months ago

Hello Ruby, Thank you for your wonderful 5-star review! We're delighted to hear that you found our website great and easy to use. Warmest wishes, Prestige Flowers

Posted 3 months ago

“Utterly unbelievable, that a flower company would not have a sympathy card, or even a plain card, to deliver with sympathy flowers. Totally inappropriate to have an upbeat "Just For You" card included as standard, unless, of course, you go with their other suggestion of no card at all. Top to it off, they tell me "We appreciate you taking the time to contact us, and we hope that the gift brings joy and delight to its recipient.". Very poor.”

Helpful Report

Posted 3 months ago

Hello George, We are very sorry to hear about your experience and the upset this caused during such a sensitive time. We understand how important it is for sympathy flowers to be accompanied by an appropriate message, and we regret that we fell short of your expectations. At present, the “Just for You” design is our standard message card, and unfortunately, we do not currently offer plain alternatives. We sincerely apologise for this and truly appreciate your feedback, which we will share with our team. We do, however, offer a wide range of sympathy cards in our personalised card section, and we will review how we can make this option clearer for customers in the future. Thank you again for bringing this to our attention, and please accept our deepest apologies for any distress caused. Warm regards, Rosie

Posted 3 months ago

“Please don't waste your money or time with this people What they are marketing on their website and what they deliver is nothing alike I have ordered some flowers to be delivered to a hospital for our niece who had a major operation I particularly paid the additional £10 for the large bouquet I couldn't believe my eyes when she sent me the picture of flowers that she has received Total scam and cone!!!!! Tried to talk to customer service who doesn't care and so unhelpful”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry to hear about your recent experience and the disappointment caused by your order. This is not the level of service or quality we aim to provide, and we completely understand your frustration. From the images you shared, we can confirm that the correct number of stems was included for the large bouquet. As noted on our website, lilies and certain other flowers are intentionally delivered in bud form to ensure freshness and longer-lasting enjoyment. Once the blooms open, the bouquet will more closely resemble the image shown online. Thank you for bringing this to our attention – your feedback helps us improve. Warm regards, Katie

Posted 3 months ago

“I ordered flowers from Prestige for my mums birthday this month. However the package was in such a damaged state that the courier wouldn’t deliver it as the box was ripped open and the stems were broken. My mum never saw them. When I contacted Prestige about this issue they refused to process a refund, or even credit our account for a new bouquet. They claimed that we rejected the flowers and were therefore not entitled to anything. This is disgraceful. What was meant to be a nice birthday gift, from a supposedly reputable company feels like a scam. I understand that the package could have been damaged by the couriers, but that is for Prestige to sort out with them. They should not be punishing the customer for never receiving an item they were supposed to provide. This is without mentioning how rude and unhelpful the customer serviceh team were. Not even as much as an apology. Awful”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear about the experience you had with your recent order. What was meant to be a thoughtful gift for your mum’s birthday should never have turned into such a disappointment, and we completely understand your frustration. I have reached out via email to hoepfully resolve this. Best wishes, Ellie

Posted 3 months ago

“I ordered flowers to be delivered for our civil partnership reception, selected the specific day of delivery and emailed the company to confirm they can deliver on the correct day/time. They confirmed the flowers would be delivered and made no indication that the use royal mail as their delivery service. I then received an email from the royal mail stating that the flowers would be delivered 3 days after our wedding. After emailing Prestige Flowers, they lied and told me to ignore the royal mail's email and that the flowers would arrive. Our civil partnership happened, and no flowers were delivered. The order was a complete waste of time and money and Prestige Flowers, who had no problem lying to me via email, claim to have done nothing wrong. Do not order from this company, they ruined our big day and didn't seem to have any empathy whatsoever.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. We are truly sorry to read about your experience and the disappointment caused by your order. We sincerely apologise for any miscommunication regarding our delivery process and the confusion caused by the Royal Mail notifications. It is never our intention to cause stress or upset, especially during such meaningful occasions. Your feedback has been shared with both our customer care and operations teams so that we can urgently review what went wrong and take steps to prevent a recurrence in the future. Warm regards, Katie

Posted 3 months ago

“Highly disappointed with what was received. I purchased a large bouquet and got a medium size one (I had purchased a medium the week before so I knew there was no difference). All I got was a bow that was extra. When I emailed they doubled down that the flowers were fine. They also 100% guarantee you get what you ordered, so they should change that. Save your money and buy from a supermarket, we were given a bouquet that cost half the price and it’s full and beautiful and next to the ones I got mine look pathetic. I’ve posted what I ordered and what I received.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We are very sorry to hear about your disappointment with your recent order. We understand how frustrating it must have been to feel that your large bouquet did not reflect what you expected. We regret that on this occasion we fell short, and we are sorry that our earlier response left you feeling dissatisfied rather than reassured. Your feedback regarding our guarantee has also been noted, and it will be shared with our team as we continue to improve both our products and our communication. Warm regards, Katie

Posted 3 months ago

“Doesn’t even deserve a 1 star, I paid £28 for the September bouquet for my sisters 70th, received no more than 10 flowers and lots of green bits, tiny box, I had a roses bouquet bought for me from my grandchildren, compared to prestige flowers The roses are beautiful, I’m not sure who writes giving 4 stars, to me they don’t deserve it, never use them again it’s just not worth the money”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear about your disappointing experience with our September bouquet, especially as it was intended for such a special occasion. This is certainly not the impression we want to leave with our customers, and we understand how upsetting it must have been to feel the flowers did not match expectations. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 3 months ago

“Ordered flowers for my mum’s birthday which was 3 days ago, they’ve still not been delivered. When asked for cancellation and refund today, the chat rep said that they can’t do anything as the “tracking” says “delivery attempted twice”. No delivery was attempted whatsoever. What a waste of time and money. Bunch of cheats!”

Helpful Report

Posted 3 months ago

Hello Kay, Thank you for sharing your concerns with us. We’re genuinely sorry to hear about the delivery issues you encountered. We understand how frustrating it can be when expectations are not met, especially for special occasions. Your feedback regarding the tracking information and our customer service is important to us, and we will certainly look into this matter further to identify where we fell short. Please know that your experience doesn't reflect the level of service we strive to provide. A member of our review team has reached out via email. Best wishes, Rosie

Posted 3 months ago

“Ordered my friend flowers for her birthday. They’ve just arrived three days late. I paid £50, extra £10 to have a large bunch of roses and lily’s. A tiny bunch of flowers have arrived”

Helpful Report

Posted 3 months ago

Hello Sandra, Thank you for taking the time to share your experience with us. We sincerely apologise for the delay in the delivery of your flowers and that the arrangement did not meet your expectations. We understand how disappointing this must be, especially for a special occasion like a birthday. A member of our review team has reached out via email to assist further with this. Warm regards, Katie

Posted 3 months ago

“Absolutely shocking service , the flowers arrived late in terrible condition, customer service was useless . They wouldn’t help in any way just kept saying that I wasn’t the customer when quite clearly I had paid on MYcard and the money coming out of MY bank account. I am a widow and the flowers were sent to my daughter for her birthday and this has upset both of us. I will never use Prestige flowers again.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. We are so sorry to read about your experience. We regret that the delivery was late and not in the condition you expected. We also sincerely apologise if our customer service response added to your upset — this is not the level of care we want to provide. We fully understand how important this order was for you and your daughter, and we’re deeply sorry we let you down. Your feedback has been shared with our team so we can review both the service and support you received, and ensure we improve. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Ellie

Posted 3 months ago

“Order no 9062183 Not very happy about your service ordered flowers to be delivered on 14th just been notified being delivered on 15th phoned to complain only to be told I should have trawled through pages of T&Cs to find you have a 3day window not good enough for a prestige services”

Helpful Report

Posted 3 months ago

Hello Roderick, Thank you for sharing your feedback, and we’re very sorry for the frustration caused by your recent order. We completely understand how important it is for flowers to arrive on the exact date requested, especially for meaningful occasions, and regret that this was not the case with your delivery. While our terms do state a delivery window, we are sorry if this has not been clear enough at the point of ordering, and we will review how we present this information to make it more transparent for our customers. We truly regret that your experience fell short of the service you expected from us, and your feedback will help us improve. Best wishes, Rosie

Posted 3 months ago

“Amazing flowers and next day delivery !!!!”

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Posted 3 months ago

Hello Alia, Thank you for your incredible 5-star review! We're so glad you loved our amazing flowers and that our next-day delivery met your expectations. Warmest wishes, Prestige Flowers

Posted 3 months ago

“Excellent flowers, delivery and website is simple to use. Customer friendly.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your fantastic 5-star review! We're delighted to know that you found our flowers, delivery, and website user-friendly. Warmest wishes, Prestige Flowers

Posted 3 months ago

“Worst bunch of flowers I have ever seen . Don't bother. Better of going the super marker”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback. We're truly sorry to hear that your flowers did not meet your expectations. We aim to provide beautiful arrangements that delight our customers, and it's clear we fell short this time. Your comments are important to us, and we'll be using them to improve our services moving forward. I can see that a fresh bouquet has been arranged for delivery. Warm regards, Katie

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 273,739 reviews