Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,832 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I regret buying flower from this company. Very unprofessional. I was charged £8.95 for delivery for a flower i bought for my Partner's birthday. Flower was delivered to the wrong address on her birthday. I had to go searching my neighbouhood to see if anyone received it. Avoid them”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and completely understand how disappointing this must have been, especially on such a special occasion. This is not the level of service we strive to provide. Upon checking the tracking information, it appears the order was delivered to a neighbour, as shown in the delivery photo. We sincerely apologise for the inconvenience caused and will be sharing this feedback with our Dispatch Manager to help prevent it from happening again. Best wishes, Rosie

Posted 4 months ago

“Beautiful flowers ,delivered on time and nice little discount perks which is always a good thing in life , thank you prestige flowers I am so great full 🥂”

Helpful Report

Posted 4 months ago

Hello Dawn, Thank you so much for your lovely 5-star review! We're thrilled to hear that you enjoyed the beautiful flowers and appreciated our timely delivery and discount perks. Warm wishes, Prestige Flowers

Posted 4 months ago

“Brilliant service, beautiful blooms, prompt delivery”

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Posted 4 months ago

Hello Mrs Cumberlin, Thank you so much for your brilliant 5-star review! We're delighted to hear that you enjoyed our service and found the blooms beautiful. Prompt delivery is something we always strive for, and it’s fantastic to know we met your expectations. Warm wishes, Prestige Flowers

Posted 4 months ago

“Always on time, beautiful long lasting blooms!”

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Posted 4 months ago

Hello, Thank you so much for your fantastic 5-star review! We’re delighted to hear that our flowers not only arrived on time but also brought you joy with their long-lasting beauty. Warm wishes, Prestige Flowers

Posted 4 months ago

“What an excellent service. The price was very good and it was so easy to order what I wanted. I would definitely recommend Prestige Flowers . Thank you Prestige”

Helpful Report

Posted 4 months ago

Hello Sam, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you found our service excellent and pricing just right. It’s great to know that the ordering process was easy for you. Warm wishes, Prestige Flowers

Posted 4 months ago

“Great selection of flowers with a first class delivery on time and on the day arranged. Customer service is excellent and the instructions and flower food makes the flowers last longer.”

Helpful Report

Posted 4 months ago

Hello Fred, Thank you for your amazing 5-star review! We’re so glad to hear that you enjoyed our selection and that the delivery met your expectations. Our team takes pride in providing excellent customer service, and it’s great to know that the instructions and flower food helped your blooms last even longer. Warm wishes, Prestige Flowers

Posted 4 months ago

“WARNING!Do not use this firm, purchase was not delivered because an flat nr. was omitted (in a building with 6 flats) will not refund purchase, I paid for nothing!”

Helpful Report

Posted 4 months ago

Hello Elaine, Thank you for your feedback. We’re sorry to hear that your order was not delivered to the intended recipient. After reviewing your order details, we can see that an incomplete address was provided at the time of purchase. As we rely on customers to supply the full and accurate delivery address, this ensures that orders can reach their recipients within the expected timeframe. A member of our review team has reached out via email to hopefully resolve this for you. Best wishes, Rosie

Posted 4 months ago

“Feedback from recipients has always been extremely positive and the pictures I have received of the flowers I have sent are beautiful. Well done Prestige Flowers.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your fantastic 5-star review! We're thrilled to hear that your recipients have been so pleased with the flowers and that the pictures captured their beauty. Your kind words motivate us to continue delivering exceptional quality. Warm wishes, Prestige Flowers

Posted 4 months ago

“Able to order as advertised. Other online florists kept advertising flowers that couldn't be delivered until nearer Christmas! Prestige was straight forward and the cost of the flowers wasn't extortionate. Very pleased”

Helpful Report

Posted 4 months ago

Hello Alison, Thank you for your fantastic 5-star review! We're delighted to hear that you found our ordering process straightforward and appreciated our pricing. It's great to know we could meet your expectations, especially during the busy season! Warm wishes, Prestige Flowers

Posted 4 months ago

“Iv been ordering frlowers from Prestige for several years now. I live in The USA with my mother living in Tiverton they have delivered flowers and cards for many Birthdays and Christmases. I have never been let down by their product or their service. Thanks.”

Helpful Report

Posted 4 months ago

Hello Clive, Thank you for your wonderful 5-star review! We’re thrilled to hear that you've been relying on us for several years to send flowers to your mother. It means a lot to us that we’ve consistently met your expectations for both product quality and service. Warm wishes, Prestige Flowers

Posted 4 months ago

“Lovely selection of flowers. Choice of cards a little dated but OK. Also screen kept shutting off when viewing card selection so had to keep going in and out to view them which was time consuming. Prices OK”

Helpful Report

Posted 4 months ago

Hello, Thank you for your thoughtful 4-star review! We're pleased to hear that you loved our selection of flowers. We appreciate your feedback regarding the card choices and the screen issues you encountered; we always aim to improve the user experience. Warm wishes, Prestige Flowers

Posted 4 months ago

“Th eflowers look attractive but payment was far too time consuming and complicated. I lalmost gave up.”

Helpful Report

Posted 4 months ago

Hello Sue, Thank you for your honest feedback. We're glad to hear that you found the flowers attractive, but we truly apologise for the difficulties you faced during the payment process. Your experience is important to us, and we appreciate your insights as we work to streamline our systems. Warm wishes, Prestige Flowers

Posted 4 months ago

“Ordered on the Friday morning for delivery Monday morning (birthday) .. paid the necessary extra costs. Somerset to Northern Ireland. They finally arrived four days after the requested delivery date via The Midlands? Therefore, although the flowers seemed OK, they were not FRESH flowers. When trying to get information by the Chat Line it was a complete waste of my time. I was so disappointed, frustrated and angry that my daughter did not receive her birthday bouquet. NEVER AGAIN. I cannot understand why they were not ordered for delivery in Ireland: not business sense.”

Helpful Report

Posted 4 months ago

Hello Norma, Thank you for sharing your experience, and we sincerely apologise for the delays and the impact it had on your daughter's birthday. We understand how important timely delivery is for special occasions and regret that we did not meet your expectations in this regard. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Warm regards, Tom

Posted 4 months ago

“I am extremely disappointed with my experience. I ordered a bouquet based on their website's picture, expecting vibrant, fully bloomed lilies and beautiful roses to make a birthday special. What my daughter received was a dull arrangement with lilies still in buds and flowers that did not match the advertised image. If I wanted buds, I would have ordered buds. This should be clearly stated on the page because if your reason for sending buds is "to last longer," I wouldn’t have ordered it - since they wouldn’t have served their purpose on that day. My daughter confirmed that the lilies are still in buds, not the blooms shown in the photo. She told me to just "let it go," but I shouldn’t have to settle for less, especially on a meaningful occasion. The whole experience felt like a scam, and I feel like you sent a poor arrangement because I am overseas and can’t complain in person. Absolutely unacceptable. I would give zero stars if I could. Never ordering from here again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience and that the bouquet did not meet your expectations. We completely understand how disappointing this must have been, especially for such an important occasion. Our bouquets are often sent with lilies and other flowers in bud to ensure they arrive as fresh as possible and can be enjoyed for longer. This is stated in the description of the product you have ordered. However, we appreciate if this should be made clear, and your feedback will be shared with our team to help us improve how we communicate this on our website. Warm regards, Tom

Posted 4 months ago

“have used this company many times , recipiants always delighted. thank you”

Helpful Report

Posted 4 months ago

Hello Barbara, Thank you for your amazing 5-star review! We’re so glad to hear that you’ve chosen us multiple times and that the recipients were always delighted. Warm wishes, Prestige Flowers

Posted 4 months ago

“easy online order, beautiful flowers to choose from, will definitely use again especially with next day delivery if ordered before 10pm, will write another review on delivery”

Helpful Report

Posted 4 months ago

Hello Tina, Thank you for your amazing 5-star review! We're delighted to hear that you found our online ordering process easy and enjoyed our beautiful flower selection. It's fantastic that our next-day delivery option works well for you! Warm wishes, Prestige Flowers

Posted 4 months ago

“Very disappointed in everything from the flowers to the delivery. Paid for premium delivery ( next day) The flowers which were for my daughter who is unwell, Royal Mail stored the flowers somewhere overnight, and delivery did not happen until the following day. Prestige flowers say everything is explained in their terms & conditions. Northern Ireland apparently cannot get a refund of the delivery charge unless the flowers are not delivered within 5days. No, I didn't read the T&C Does anyone when ordering flowers? The flowers are disappointing and look like they will only last a day maybe two days. Think twice before using this company. Almost £50 paid and I will not use Prestige Flowers again. I will also advise my family members of my disappointment with this company.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear that your flowers did not arrive on the expected date, and we completely understand how disappointing this must have been. Due to the distance between the delivery address and our distribution centre, deliveries can occasionally take a little longer in transit. This is noted on our website and within the ‘Delivery Info’ section on each product page. If you haven’t already, please send a few images of the bouquet to enquiries@prestigeflowers.co.uk, including your order number and ‘REVIEW’ in the subject line, so we can look into this further for you. Best wishes, Tom

Posted 4 months ago

“I ordered flowers for a work colleague on Sunday morning the 5th October to be delivered next day she didn't receive them till the 7th they went to midlands hub first I have used your company for years a bit disappointed this time”

Helpful Report

Posted 4 months ago

Hello Anne, Thank you for sharing your feedback. We’re sorry to hear that your flowers were delayed in reaching your colleague and understand how disappointing this must have been. We strive to provide a reliable service, and it’s concerning to know that we fell short this time. If you haven't already, please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would be happy to look into this for you. Kind regards, Rosie

Posted 4 months ago

“Found the website particularly easy to navigate. Love drop down options to assist in choosing flowers for different occasions. Very easy to add extras and identify where you are in the ordering process. Very clear payment options, and was over the moon to be able to split my payments via paypal.”

Helpful Report

Posted 4 months ago

Hello Domenico, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our website easy to navigate and appreciated the helpful drop-down options. It's great to know that the payment process, especially the PayPal option, made your experience even better. Warm wishes, Prestige Flowers

Posted 4 months ago

“flowers to brighten up your day,have used prestige on many a day ,always good in every way.”

Helpful Report

Posted 4 months ago

Hello Robert, Thank you so much for your fantastic 5-star review! We're delighted to hear that our flowers have brightened up your days. It's always wonderful to know that our efforts to provide quality and satisfaction have made a positive impact. Warm wishes, Prestige Flowers

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 273,832 reviews