Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,709 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,709 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely amazing customer service for a small issue which was resolved wonderfully within an hour. All companies should take a leaf out of Prestige Flowers customer service ethos. Thank you Laura. xx”

Helpful Report

Posted 1 month ago

Hello Deb! Thank you so much for your fantastic 5-star review! We're thrilled to hear that our customer service met your expectations and that Laura was able to assist you promptly. Best wishes, Rosie

Posted 1 month ago

“The quality of flowers were very poor and there was no consideration that when spending £50 for a bunch of flowers would equate to a decent standard of flowers and roses that were not dead.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that the quality of the flowers did not meet your expectations. We understand how disappointing it can be to receive something that does not reflect the investment you made. Your comments are important to us, and we will take them into consideration as we strive to improve our offerings. Kind regards, Katie

Posted 1 month ago

“I received your beautiful bouquet, it was much nicer than one I had received from a rival company a few weeks earlier. However the chocolate box was damp and crumpled on the bottom edge and the chocolates had beads of moisture on them. I still ate them and they were delicious. I just thought you might like to appreciate that the damp material around the flowers was obviously not contained.”

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Posted 1 month ago

Hello! Thank you for your thoughtful 4-star review! We’re thrilled to hear that you loved the bouquet and that it surpassed your previous experience with a different company. We appreciate your feedback regarding the chocolate box; we strive to ensure all items arrive in perfect condition and will certainly look into this. Best wishes, Rosie

Posted 1 month ago

“wonderful experience. The flowers arrived beautifully arranged, fresh, and exactly as pictured. It’s always a joy to see the happiness on my loved ones when they receive them. The ordering process is simple, and delivery has always been reliable. If you're looking for a thoughtful gift that truly makes an impression, Prestige Flowers is a fantastic choice!”

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Posted 1 month ago

Hello! Thank you for your amazing 5-star review! We're so happy to hear that you had a wonderful experience and that our flowers brought joy to your loved ones. It's great to know that you found the ordering process simple and that our delivery was reliable. Best wishes, Rosie

Posted 1 month ago

“Ordered for delivery the other day and very disappointed. Roses looked nice but tulips hadn’t even began to develop. By the time the tulips blossomed the roses were half dead. Poor service”

Helpful Report

Posted 1 month ago

Hello Peter, Thank you for taking the time to share your experience. We're truly sorry to hear that your recent order fell short of expectations due to the condition of the flowers upon arrival. We acknowledge how disappointing it can be when the timing of flower blooming doesn’t align. Your feedback is important to us and will help us improve our service and product quality moving forward. Kind regards, Katie

Posted 1 month ago

“The worst Flower buying I’ve ever experienced! When you order flowers it’s obviously for an important occasion! Some sombre some for a celebration.. but equally important! Flowers didn’t arrive on a very important and significant date. On ringing customer service for Prestige flowers for an update on flowers being delivered 3 days late she did nothing but speak the drill! Talked over you when trying to explain .. No empathy for anything! This company is happy to take your money but clearly nothing else! They have finally arrived this evening dispatched on Thursday it’s now Tuesday! They don’t look great! Bad really bad”

Helpful Report

Posted 1 month ago

Hello Kirsty, Thank you for sharing your experience. We're genuinely sorry to hear that you had such a disappointing experience with your recent order. We can see from the tracking that delivery was attempted on the chosen date but the address was inaccessible. We regret to hear that our customer service did not provide the support you needed during this time. Your feedback is crucial for us to enhance our service and ensure better communication in the future. If there are any issues with the flowers due to this dleivery issue, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kind regards, Katie

Posted 1 month ago

“Always promt delivery even day before ordering”

Helpful Report

Posted 1 month ago

Hello Charlotte! Thank you for your great 4-star review! We're glad to hear that you experienced prompt delivery with us. It’s always our aim to provide a seamless service for our customers. Best wishes, Rosie

Posted 1 month ago

“A medium delivery of Roses and Lillies is not as it is shown in the picture instead of a nice full bunch 5 roses and 4 lillies and lots of greenery not impressed as you expect more when you pay more especially for someones birthday”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback with us. We’re truly sorry to hear that your recent order did not match your expectations. We understand the importance of delivering a beautiful arrangement, especially for a special occasion like a birthday. It's disappointing to learn that what you received did not reflect the quality and fullness that we aim to provide. Your experience is vital in helping us improve our offerings and ensure that we deliver the best possible products to our customers. If not done already, please send us a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 1 month ago

“Picked Prestige flowers as read reviews on internet and nothing but praise was given. Sent to a special friend who has been ill.”

Helpful Report

Posted 1 month ago

Hello Mrs Brewer! Thank you for your kind 5-star review! We’re so pleased to hear that you chose Prestige Flowers and we hope your friend enjoys the flowers! Best wishes, Rosie

Posted 1 month ago

“What customer service? Absolutely diabolical. For many, many years I have used Prestige for bouquets but this time I bought a plant for a gift, it died within 4 days and was told that as I didn't report it, with pictures, within 3 days of delivery there is nothing they will do! No refund,no replacement and no care that I have been a loyal customer. Will never use Prestige again. DO NOT risk ordering from here, there will be NO HELP if anything goes wrong.”

Helpful Report

Posted 1 month ago

Hello Dawn, Thank you for reaching out and sharing your experience with us. We sincerely apologise for the issues you encountered with your recent order and understand how disappointing it is when things don’t go as expected. We aim to provide high-quality products, and it’s frustrating to hear that we fell short this time. Our policy regarding returns and concerns is in place to help us manage our quality standards, and we regret if this process was not communicated clearly. Your feedback is invaluable, as it helps us identify areas for improvement. Best regards, Katie

Posted 1 month ago

“My fiancé got lots of truly beautiful flowers for her recent birthday. Sadly, the surprise flowers I had delivered from Prestige Flowers stood out for all the wrong reasons. I was truly embarrassed. The 2 attached photos show £63 of flowers on day 1 and then on day 3. Words like "sparse", "disappointing", and "dying" come to mind. I could have got much better flowers from Sainsbury's for £15, and from M&S for £25. A refund was refused, (against policy) and in the end, they offered a replacement for the same value. A nice hamper was delivered well after her birthday. But let's remember the original objective; beautiful flowers, delivered as a surprise, on her birthday, to make her happy.”

Helpful Report

Posted 1 month ago

Hello Stuart, Thank you for taking the time to share your experience, and we’re truly sorry to hear that the flowers did not meet your expectations—especially for such an important and thoughtful occasion. We completely understand how disappointing it must have been for your surprise gift to fall short, and we sincerely regret any embarrassment or frustration this may have caused. It's always our intention to deliver fresh, beautiful arrangements that create joy and lasting memories, and we’re very sorry that we missed the mark in this instance. While we’re glad a replacement was arranged, we appreciate that it didn’t fully make up for the missed moment. Your feedback about the quality and value of the flowers has been shared with our team for review, as we’re always working to improve our service and product standards. Best wishes, Katie

Posted 1 month ago

“Easter flowers did not arrive on time despite ordering 3 days prior to delivery on the basis on a Next Day delivery service. No communication to advise order would be delayed, as such issued a query now 4 days late to be told no refund would be made available for either the order or delivery fee paid, they do not provide any delivery assurances despite paying for a Next Day premium delivery service. Very dissappointed in the policy and delivery communications or lack thereof, won't be recommending or using them again.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your feedback, and we're very sorry to hear about your experience. We sincerely apologise that your Easter flowers did not arrive on time and that you were not notified of the delay. We understand how disappointing this must have been. While we do our best to meet all delivery expectations, especially around busy seasonal periods, unforeseen delays can occasionally occur. We regret that our communication fell short in this instance and that the resolution provided did not meet your expectations. Your comments regarding our delivery policy and service have been noted, and we will pass them along to the relevant team for review. Warm regards, Katie

Posted 1 month ago

“If I could rate them a zero then I would. My friend ordered me some flowers with a vase from "prestige " flowers. The flowers were not in the best condition when they arrived, so much so, that a social media photo was not posted. Anyway, when I met up with her a few days after I received them, she told me they should have come with a vase... So, I contacted the customer service. It seems that 3 days is the maximum time to "complain", but a £10 voucher should pacific you. I wish my friend would have used my usual flower people, who have never let me down. I would never recommend Prestige Flowers to anyone.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave a review. I'm sorry to hear that your experience with our flowers didn’t meet your expectations and that we missed the mark with your order. We strive to ensure that every delivery is satisfactory, and it's disheartening to learn we fell short this time. I appreciate your feedback regarding the customer service response and the time frame for complaints. We continually work to improve our service and your comments will certainly help us in that effort. I can see that our customer service team did confirm with you that there was no vase added to the order and therefore the customer was not charged for this. Best wishes, Katie

Posted 1 month ago

“Terrible customer service”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I'm sorry to hear that you had a disappointing experience with our customer service. We always strive to provide the best support possible, and it’s disheartening to learn that we fell short in this instance. Your feedback is important to us, and we will use it to improve our service in the future. Best wishes, Katie

Posted 1 month ago

“Absolute waste of time. Ordered flowers specifically for Easter Sunday to be delivered on that date, the flowers weren’t delivered on that date. Now this may be royal mails fault, but why use a postal service that use reduced hours on bank holidays? Jennifer from customer service was useless and offered no solutions just blamed Royal Mail. They charge a premium and can’t satisfy people’s orders, would avoid at all costs.”

Helpful Report

Posted 1 month ago

Hello Tom, Thank you for your review. I'm sorry to hear that your experience with us didn't meet your expectations on such an important occasion. I appreciate your feedback regarding our delivery service and understand your frustration. While we aim to provide reliable service, we regret that we fell short this time. Your comments about the customer service interaction will be taken on board, as we continuously strive to improve our support. Best wishes, Ellie

Posted 1 month ago

“I really enjoy sending gifts with Prestige Flowers, they always arrive next day and look great, and the flowers last for ages.”

Helpful Report

Posted 1 month ago

Hello James! Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoy sending gifts with us and that our flowers consistently impress with their timely delivery and lasting beauty. Best wishes, Rosie

Posted 1 month ago

“I have been customer of prestige for few years and I always love it.”

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Posted 1 month ago

Hello Rowena! Thank you so much for your wonderful 5-star review! We’re delighted to have you as a loyal customer for the past few years and are thrilled to hear that you always love our flowers. Best wishes, Rosie

Posted 1 month ago

“Absolutely beautiful flowers!”

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Posted 1 month ago

Hello! Thank you so much for your lovely 5-star review! We're absolutely delighted to hear that you found our flowers to be beautiful. Best wishes, Rosie

Posted 1 month ago

“Great Company. Great Product. Great Service. Customer service is second to none, and I would recommend this company to all.”

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Posted 1 month ago

Hello William! Thank you for your outstanding 5-star review! We're so glad to hear that you appreciate our products and service. Your recommendation means the world to us, and we’re committed to maintaining the high standards you've come to expect. Best wishes, Rosie

Posted 1 month ago

“I ordered a plant and a teddy bear for my son's birthday today, and it was a scam. The service claims they don't have the product, which they continue to advertise on the website at a lower price. And they're no longer advertising the teddy bear. They've betrayed my trust. I hope for a prompt response and a refund.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m truly sorry to hear about your disappointment and understand your frustration. It’s never our intention to cause any inconvenience, and I deeply regret that we weren’t able to fulfill your order as expected. I can confirm that the plant originally ordered is no longer listed on the website, as it is currently out of stock. However, the teddy bear is still available and in stock. I can also see that your order was delivered yesterday. If you experience any issues or have any concerns regarding your order, please don’t hesitate to contact us at enquiries@prestigeflowers.co.uk with your order number. We’ll be happy to assist you further. Best wishes, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 272,709 reviews