Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,079 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I could have bought better quality in Morrisons. First and last time from "Prestige".I was embarassed when my sister sent email to meTHank you for my birthday flowers”

Helpful Report

Posted 2 months ago

Hello Terence, We’re very sorry to hear that your experience with us did not meet your expectations, especially as the flowers were intended for a special birthday. We understand how disappointing it can be when a gift does not reflect the quality you were expecting, and we apologise for the embarrassment this caused. Your feedback is important to us, and we will share it with our team to help improve both our products and service. Kind regards, Rosie

Posted 2 months ago

“Do not use this company. Ordered Saturday am from the higher value Luxury range for a delivery Monday for my daughters birthday. Flowers not as picture extremely poor quality, wilting roses and all of the flowers not fresh. Flowers delivered not as the specified discription they were substituted for weak cheap flowers, very very poor value certainly not anywhere near the cost paid. Very embarrassing and disappointing!!!!!!!!!!!”

Helpful Report

Posted 2 months ago

Hello, We’re very sorry to hear about the poor quality and substitutions you experienced. This isn’t the standard we aim for, and we’d like to investigate and make it right. I can see you have been in contact with our customer support team, and you have been advised correctly. Kind regards, The Prestige Flowers Team

Posted 2 months ago

“I ordered a next day delivery for international women's day and the date was accepted and available. But, at the end of my purchase was offered for 3 pounds those personalized cards and there was no warning that may change automatically my delivery date. So, I accepted the card, and after the payment was done, they notified my that my delivery date was 10/03. It was for a special date, cannot be sent after the date. It's ridiculous, they wanted to earn 3 pounds more, changed my delivery date without warning me and now, they lost a client.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re very sorry for the unexpected charge for the card and the change to your delivery date. Upon reviewing your order, I can see it was placed after the cut-off for next-day delivery, and our customer support team contacted you regarding this. Kind regards, The Prestige Flowers Team

Posted 2 months ago

“The only positive thing I have to say about the flowers I ordered is that they arrived on the day I requested. Otherwise the flowers I received were nothing like those depicted in the deceptive web site photo either in quantity or quality. The roses never opened and died in the bud and the rest were a sparse collection of very ordinary "blooms". Based on this experience I could not recommend Prestige Flowers.”

Helpful Report

Posted 2 months ago

Hello Peter, We’re really sorry to hear that your order did not meet expectations and that the bouquet did not resemble the online image. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, The Prestige Flowers Team

Posted 2 months ago

“Excellent and prompt service from you for my recent orders. Thankyou .”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re thrilled to hear you had excellent and prompt service for your recent orders. We appreciate your feedback and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I tried ordering from a competitior and got the runaround. Prestige were easy to deal with, would recommend them.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re glad to hear Prestige Flowers provided a smooth experience and that you’d recommend us. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Worst ever company to buy a flowers!!!!inpaid 60 pounds for bouquet and wine but my friend didn’t receive a wine at all and the flowers she received was no near what she supposed to receive!!!bad quality not look like on the picture at all very embarrassing!!!!!! I hope they will become a bankrupt!!!!and on the trust pilot they not letting you to lives a review!!!!!!don’t buy from that company ever!!!!”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear about the issues with your order, the missing wine, and the bouquet not matching the online image is not the standard we aim for. We understand how frustrating this must be. I can see you have been in contact with our customer support team, and we hope this can be resolved. Kind regards, The Prestige Flowers Team

Posted 2 months ago

“I ordered a £39 Florist’s Choice bouquet from Prestige Flowers and was extremely disappointed with what was delivered. The example bouquet shown online was full and bloom-heavy, with a variety of flowers such as gerberas, lilies and roses. The bouquet that arrived looked nothing like the example image. It contained only a few roses, very few actual blooms overall, and a large amount of greenery/filler. Some of the roses also appeared tired and close to the end of their life on arrival. I contacted customer service and provided photos, but was told that their florist manager had reviewed the images and confirmed the bouquet was acceptable. Unfortunately this response did not address the clear difference between the example shown and what was actually delivered. I understand that “Florist’s Choice” bouquets can vary, but customers would still reasonably expect a fresh, balanced arrangement that reflects the price paid. In this case the bouquet received did not feel representative of a £39 bouquet. Very disappointing experience and not the level of quality I expected. I would be happy to update this review if the company resolves the issue appropriately.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear about the discrepancy between the online image and what was delivered. This isn’t the standard we aim for, and we understand how disappointing this must be. A member of our reviews team has reached out, and we hope this can be resolved. Kind regards, The Prestige Flowers Team

Posted 2 months ago

“I have been using Prestige Flowers for sending beautiful flowers to the special people in my life for some time - they have never let me down.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re delighted to hear you’ve had a positive experience with Prestige Flowers and that our service has reliably met your needs. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I ordered a surprise bouquet late at night for delivery to my sister-in-law the following day. The flowers were delivered on time and my sister-in-law was absolutely delighted with her beautiful bouquet. I have used the company before and would be very happy to use them again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re delighted to hear the bouquet arrived on time and that your sister-in-law loved it. We’re glad you’ve had positive experiences with us before and would choose us again. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Just received a birthday gift. A basket with some bolted hyacinths, nearly over and some very small leaves that look like tulips. They are advertised as being 'in bulb' so you can watch them grow. Nothing like the picture. I used the chat line to complain -but eventually this was abandoned...no response. Like other customers the photos wouldn't send by email. I have sent a photo on the messenger on their facebook page. So am now awaiting a response.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear about the issues with your birthday gift and the lack of response. This isn’t the standard we aim for, and we understand how disappointing this must be. A member of our reviews team has now been alerted and will be in touch to resolve this. Kind regards, The Prestige Flowers Team

Posted 2 months ago

“My husband bought flowers for my birthday from Prestige and he paid £78.00 all in. Absolutely shocking - the supermarket flowers are better. Something is off with this company don't believe the 5 stars. For some reason i cannot upload pictures.”

Helpful Report

Posted 3 months ago

Hello, We’re really sorry to hear about your husband’s experience and that you’re unhappy with the flowers. This isn’t the standard we strive for, and we understand how disappointing this must be. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, The Prestige Flowers Team

Posted 2 months ago

“What a disgrace! Seriously! I ordered a colourful, well-filled bouquet (I paid £10 extra for the largest size) and what my daughter received looks like nothing! Over £50 for this is daylight robbery!!!”

Helpful Report

Posted 3 months ago

Hello Agnes, We’re really sorry to hear about the disappointment with your bouquet. This isn’t the standard we aim for, and we understand how upset this must be. I can see you have been in contact with our customer support team, and you have been advised correctly. Kind regards, The Prestige Flowers Team

Posted 2 months ago

“Arrived on time but dead within two days”

Helpful Report

Posted 3 months ago

Hello Janet, We’re really sorry to hear that the flowers did not last and that this affected your experience. This isn’t the standard we strive for, and we understand how disappointing this must be. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, The Prestige Flowers Team

Posted 2 months ago

“Ordered flowers for my sisters birthday and by co-incidence order received flowers myself from my son. My sisters arrived on date requested, many thanks. Once received and flowers revived after the post came to life and were absolutely lovely and lasted a good three weeks. Therefore I'm now ordering more for my lovely grand-daughter and hope they arrived on time also. Many thanks.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re so pleased to hear the flowers arrived on the requested date and lasted well for about three weeks. It’s wonderful that the timing worked out for your sister and that you’re now ordering for your granddaughter as well. Kind regards, Team Prestige Flowers

Posted 3 months ago

“Ordered flowers for my wife's birthday and they did not arrive, so disappointing that I could not get the flowers to wife on her special day. And customer service has such a son't care attitude blaming the courier. Well use reliable couriers and get SLAs in place.”

Helpful Report

Posted 3 months ago

Hello Saladina, We’re really sorry to hear about the missed delivery and the impression of a lack of care from our customer service. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, The Prestige Flowers Team

Posted 3 months ago

“found the website relativley easy to use”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re glad the website was easy to use. If you need anything else, please let us know. Kind regards, Team Prestige Flowers

Posted 3 months ago

“I am sharing my experience so other customers can make an informed decision. I placed an order on February 19 requesting delivery for February 21 for a birthday. The order was not delivered on the requested date because the company ran out of stock of one item. Instead of sending the available items or offering an immediate solution, they paused my order without delivering it on time. After multiple messages, I was told the order would be sent, but it never arrived. The flowers did not arrive for the birthday, and the company is now refusing to issue a refund, claiming a delivery attempt was made — even though no delivery was received. The issue is not only the missed delivery date, but the lack of responsibility, communication, and resolution. As a customer, I paid for a specific date and service, and that service was not fulfilled. I cannot recommend this company based on my experience. Ivan”

Helpful Report

Posted 3 months ago

Hello Ivan, We’re really sorry to hear about the missed delivery and the lack of communication. This isn’t the experience we want for our customers, and we understand how disappointing this must have been. We’d like to review your order details and arrange a suitable resolution as quickly as possible. A member of our reviews team will be in touch to assist. Kind regards, The Prestige Flowers Team

Posted 3 months ago

“Sending flowers for my auntie funeral was awesome it was very easy I do it again it awesome company. Leapert”

Prestige Flowers 5 star review on 2nd March 2026

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re glad sending flowers for your aunt’s funeral was easy and that you’d choose us again. If you need anything else, please let us know. Kind regards, Team Prestige Flowers

Posted 3 months ago

“THIS IS THE WORST COMPANY DO NOT PURCHASE FROM THEM, CUSTOMER SERVICE IS HORRENDOUS. I PURCHASED FLOWERS FOR MY MUM WHO LIVES IN THE UK. I LIVE IN AMERICA. ROYAL MAIL SAY THE TRIED TO DELIVER ON HER BIRTHDAY THE 28TH FEBRUARY AND SAID NOONE WAS THERE. MY MUM IS ELDERLY AND SHE WAS HOME. OK SO I THOUGHT MAYBE SHE DIDN'T HEAR. I ARRANGED FOR IT TO BE DELIVERED MARCH 1ST AGAIN THEY SAID NOONE WAS THERE BUT HER CARER WAS WITH HER IN THE MORNING AND SHE SAID NOONE CAME. I CONTACTED PRESTIGE AND THEY KEPT SAYING GO BACK TO ROYAL MAIL WE CANNOT HELP YOU IF SHE IS NOT THERE BASICALLY TOO BAD THIS IS NOT THIER ISSUE. I SPENT OVER $50 AND THEY DON'T CARE????????????/ DO NOT BUY FROM THEM AND I WILL KEEP POSTING UNTIL I GET THIS RESOLVED”

Helpful Report

Posted 3 months ago

Hello Sabrina, We’re really sorry to hear about the delivery issues and the impact it had on your mum. This isn’t the experience we want for our customers, and I understand how frustrating this must be. A member of our reviews team has now reached out. Kind regards, The Prestige Flowers Team

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 274,079 reviews