Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,738 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,738 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“What you order is not what you get. Ordered a medium. Received a sad, floppy bouquet that would not even count as a "small". Leaves rotting, petals wilting. Customer service looked at the photos and told me it looked "normal". Paid 3x the value of supermarket flowers - for ones that look worse.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. We’re truly sorry to hear that your bouquet did not meet your expectations and that you encountered issues with our customer service. This is certainly not the experience we want for our customers, and we understand your frustration. Your concerns about the quality of the flowers and the response from our team will be taken seriously as we continuously work to improve our service. We appreciate you sharing this information with us. I can see that our customer service team is awaiting your reply to resolve this. Warm regards, Rosie

Posted 3 months ago

“Amazing … you guys are the best and I love you guys so much as you make life easier”

Helpful Report

Posted 3 months ago

Hello Bala, Thank you so much for your amazing 5-star review! We’re overjoyed to hear that you love us and that we’re making your life easier. Warm regards, Prestige Flowers

Posted 3 months ago

“I paid for the premium delivery for flowers and cheeses I was charged £5 99 per item and chose a specific date However the flowers were not delivered. It appears that they have a 3 day window to complete the order. Under no circumstances was this made clear when I placed the order Be very careful as I have learnt the hard way Premium Delivery is NOT that and choosing a specific date could b 3 days later Also if U order more than 1 item will be charged for each and U won't get them together Forget speaking to customer service they don't want to know Attitude is tough!! Lots of other companies give better service”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re very sorry to hear about your experience and that your order did not arrive as expected. We understand how frustrating this must have been. Our delivery information, including the delivery window and separate charges for multiple items, is available under our 'delivery information' page and our terms and conditions— but we appreciate your feedback that this was not clear enough. We will be reviewing how this information is presented to make sure it’s easier for our customers to understand before placing an order. We also regret that you felt our customer service team did not provide the support you needed. This is not the experience we want for our customers, and your comments will be shared with our team to improve the way we handle situations like this. Warm regards, Tom

Posted 3 months ago

“Terrible experience so embarrassing to off had these delivered for my mums birthday i could of got better from a petrol station i paid £60 for a large & oh my good its so pitiful never again This is a genuine review Won't let me upload a photo!!”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. We’re very sorry to hear about your disappointing experience, especially for such a special occasion. This is not the standard we strive to deliver, and we completely understand how upsetting this must have been. Please reach out to our customer care team at enquiries@prestigeflowers.co.uk with your order details so we can look into this further and resolve it for you. If you’re unable to upload a photo through the review platform, you can email it directly to us, which will help us investigate and put things right. Warm regards, Katie

Posted 3 months ago

“Good service at all times”

Helpful Report

Posted 3 months ago

Hello Ade, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you experienced good service at all times. Best wishes, Prestige Flowers

Posted 3 months ago

“I ordered flowers from Prestige Flowers on 18th September for delivery on 22nd September, a special occasion. Despite placing the order 4 days in advance, the flowers did not arrive on the promised date. When I contacted Royal Mail, they confirmed that Prestige only dispatched my order too late for it to be delivered on time. This was not a courier issue, but the company’s failure to send the flowers early enough. Customer service repeatedly pointed to their “hard-to-reach areas” terms, even though the real problem was their late dispatch. They refused to refund my order in full, offering only the delivery charge back — even though they failed to provide the service I paid for. I find this misleading, especially as they advertise “Next Day Flowers” and guaranteed delivery dates, which in my experience they do not honor. I would not recommend Prestige Flowers if you need flowers to arrive on a specific date — the service was unreliable, the communication unhelpful, and I was left very disappointed.”

Helpful Report

Posted 3 months ago

Hello Desi, Thank you for taking the time to leave a review. We’re very sorry to read about your experience and that your flowers did not arrive in time for such an important occasion. We completely understand how disappointing this must have been. We’d like to clarify that our flowers are always dispatched the day before the chosen delivery date, in line with our delivery terms. However, we regret that on this occasion your order did not reach you as expected, and we sincerely apologise for the upset caused. Your feedback regarding communication and clarity around our delivery service is extremely valuable, and we will review this internally to ensure we’re providing clearer information moving forward. Warm regards, Tom

Posted 3 months ago

“Very poor experience and shoddy flowers. Ordered a large bouquet which should have 24 stems. It had 11 and the rest were green leafy bits, most of which were dead and had to be thrown away. Some of the flowers were not great either. Asked for a refund and they said what they have supplied was satisfactory! Not even a partial refund. Will never use them again. I have photos to justify this review but for some reason I cannot upload them, keep getting a message that says “We could not upload one of your files, please try again later or contact support”. I will try and add later. Do not use this company.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and that the bouquet you received fell far below expectations. This is not the standard we strive for, and we completely understand your disappointment. We’d like to make this right for you. A member of our review team has reached out via email. Warm regards, Tom

Posted 3 months ago

“The choice of flowers was great, good competitive prices and easy to use website.”

Helpful Report

Posted 3 months ago

Hello, Thank you so much for your glowing 5-star review! We're delighted to hear you enjoyed our great selection of flowers, competitive prices, and user-friendly website. Best wishes, Prestige Flowers

Posted 3 months ago

“I would not recommend or even order again from Prestige Flowers. Useless. I ordered A medium bunch of flowers, paid good money, £46.96, for it. However, whilst ordering process was simple, the delivery was done on time, what got delivered was a shoddy bunch of flowers. Hardly worth the money paid and the receipient was not happy either. I sent a photo taken by my 81 year old, but the customer service kept demanding a Birds Eye view photo of the flowers. My aunt is not well and to demand this is unacceptable and this was explained to their Team. However, they chose not to acknowledge that and kept insisting on this photo. I am not sure what purpose the Birds eye view photo would serve when the photo provided is evident that it does not match the bunch that is advertised! Total Rip off company and way too arrogant behaviour. DO NOT ORDER FROM THIS COMPANY!”

Helpful Report

Posted 3 months ago

Hello Jayshree, Thank you for your feedback. We’re very sorry to hear that the flowers delivered did not meet your expectations and that your aunt was upset. We take quality seriously, and your experience is concerning. Regarding the request for more photos, we understand that this may have added to your frustration, and we regret any distress this caused. Your comments will be addressed with our team to ensure we improve our service. A member of our review team has reached out via email. Warm regards, Katie

Posted 3 months ago

“It was very easy and straightforward to make the purchase. Thanks”

Helpful Report

Posted 3 months ago

Hello Elham, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found the purchasing process easy and straightforward. Warm regards, Prestige Flowers

Posted 3 months ago

“When I signed up for an account, you gave me 10% discount offer for new customer, which then sent me via a link to a new page. There was nothing in the basket, which meant that I would have had to start all over again with the order that I wanted. I had just filled in a sympathy card and video message, giving a lot of thought to it. I didn't want yo start all over again as it was late, so I missed out on the 10% discount.”

Helpful Report

Posted 3 months ago

Hello Sandra, Thank you for your review! We apologise for the inconvenience you experienced with the discount offer and the basket not retaining your information. We understand how frustrating that can be, especially when you’ve put thought into your message. Your feedback is valuable to us, and we’ll work to improve the process for our customers. Warm regards, Katie

Posted 3 months ago

“Simple and straight forward process, Hopefully the flowers and Teddy will be delivered on time.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your fantastic 5-star review! We're glad to hear that you found our process simple and straightforward. Warm wishes, Prestige Flowers

Posted 3 months ago

“Very good company, they are always reliable and offer the best flowers and really glad I’ve found them!”

Helpful Report

Posted 3 months ago

Hello George, Thank you for your fantastic 5-star review! We’re so glad to hear that you find us reliable and are happy with our flowers. Warm wishes, Prestige Flowers

Posted 3 months ago

“I just placed my order from Canada, the process was easy, I like that I could include a video message with the card, my Mom is going to love it!”

Helpful Report

Posted 3 months ago

Hello Lisa, Thank you for your delightful 5-star review! We’re so pleased to hear that you found the ordering process easy and that you could include a video message. Warm regards, Prestige Flowers

Posted 3 months ago

“Excellent, this is the second time I have used Prestige flowers this year ,both times flowers arrived on time. Both occasions ordered florists choice and fresh beautiful flowers would definitely recommend this company without hesitation.”

Helpful Report

Posted 3 months ago

Hello Jess, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you received your flowers on time and that you enjoyed our florist's choice. Warm wishes, Prestige Flowers

Posted 3 months ago

“Have been using Prestige Flowers for years, never disappointed. Thank you!”

Helpful Report

Posted 3 months ago

Hello Ann, Thank you so much for your wonderful 5-star review! We're delighted to hear that you've been satisfied with our service over the years. Your continued support means the world to us. Warmest wishes, Prestige Flowers

Posted 3 months ago

“Too many pop ups!”

Helpful Report

Posted 3 months ago

Hello Niki, Thank you for your feedback regarding the pop-ups on our site. We understand how they can be a bit overwhelming at times, and we appreciate you bringing this to our attention. We'll certainly take your comments into consideration as we strive to enhance the shopping experience for all our customers. Warm regards, Rosie

Posted 3 months ago

“Hard work, very confusing.”

Helpful Report

Posted 3 months ago

Hello Paul, Thank you for your feedback. We’re sorry to hear that you found the process confusing and that it felt like hard work. We strive to make our service as straightforward as possible, and your comments will help us improve. If you have any specific suggestions or need assistance navigating our site, don't hesitate to reach out. Best wishes, Rosie

Posted 3 months ago

“After struggling with other online flower deliveries yours was the easiest & great value for money...thank you ..I will return....”

Helpful Report

Posted 3 months ago

Hello Maisie, Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our service easy and great value for money. We look forward to welcoming you back soon! Warmest wishes, Prestige Flowers

Posted 3 months ago

“Really disappointed!!! 😢 Final bouquet delivered looked nothing like the picture!!”

Helpful Report

Posted 3 months ago

Hello Liz, We’re truly sorry to hear that the final bouquet didn't meet your expectations. We strive to create arrangements that reflect the beauty of our product images, and it’s disappointing to know we fell short in this instance. Your feedback is important to us, and we will ensure it’s addressed with our team. From the image provided, we can see that the lilies are still in bud. As noted in the product description, lilies are intentionally sent in bud form. Warm regards, Rosie

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 273,738 reviews