Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,709 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,709 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son who lives in New Zealand had these delivered to me for my birthday 25th April.. when opened the inside of one of the roses was in the box ( fallen out) Day two the roses are starting to droop. I am sure this isn’t what he was expecting. I have followed your instructions to the letter. So disappointed. I have tried adding photos but your site won’t let me do this. Keeps failing. Not sure if this is a deliberate thing.”

Helpful Report

Posted 4 weeks ago

Hello Shirley, Thank you for bringing your concerns to our attention. I'm truly sorry to hear about your experience with the roses and that they didn't arrive in the condition expected. We’d love the opportunity to resolve this for you. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 weeks ago

“Very easy website to use and beautiful flowers.”

Helpful Report

Posted 4 weeks ago

Hello Joanne! Thank you for your lovely 5-star review! We’re thrilled to hear that you found our website easy to use and that you were captivated by our beautiful flowers. Best wishes, Rosie

Posted 3 weeks ago

“Horrible website with loads of constant pop ups Ended up paying 5.99 for delivery which wasn't clear until I had paid. I won't be using this company again.”

Helpful Report

Posted 4 weeks ago

Hello Joanna! Thank you for sharing your thoughts with us. We’re genuinely sorry to hear about your experience with our website and the unexpected delivery charge. We strive to provide a transparent and user-friendly shopping experience, so your feedback is invaluable. Please know that we’re continually working to improve our services. Best wishes, Rosie

Posted 3 weeks ago

“Prestige Flowers are excellent. They have a gorgeous selection of bouquets which means you can always find something tailored to the person you are treating. My friends are always bowled over when they receive their flowers so I know I can rely on this company to bring smiles to the people I love.”

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Posted 4 weeks ago

Hello Carrie! Thank you for your fantastic 5-star review! We're thrilled to hear that you find our selection of bouquets to be gorgeous and perfectly tailored for the special people in your life. It's heartening to know that the flowers consistently bring smiles to your friends. Best wishes, Rosie

Posted 3 weeks ago

“Love buying prestige flowers...so beautiful plus instructions on the site arev easy to understand...i just love to see smiling faces from the person ive sent too....”

Helpful Report

Posted 4 weeks ago

Hello! Thank you so much for your amazing 5-star review! We're thrilled to hear that you love buying Prestige Flowers and appreciate our easy-to-follow instructions. It's heartwarming to know that our flowers bring smiles to the faces of those you send them to. Best wishes, Rosie

Posted 3 weeks ago

“Excellent service! last minute order was submitted after-hours and Prestige Flowers delivered the following day by noon. Thank you! Sincerely, Michael Sol - California.”

Helpful Report

Posted 4 weeks ago

Hello Michael! Thank you for your amazing 5-star review! We’re so glad to hear that we could accommodate your last-minute order and deliver it promptly. Looking forward to serving you again! Best wishes, Rosie

Posted 3 weeks ago

“I have used almost monthly for the past 6 months, but my last delivery was missed as late in the evening. Thus my latest order I paid extra for pre 13:00 delivery. Even though 2 people were at the address all morning, the alleged delivery at 12:23 was deemed unanswered. Royal Mail are taking no responsibility, there is no evidence of any attempt to deliver. Really poor services from Prestige who washed their hands, and similar with Royal Mail. What is the point of paying extra when no flowers arrive. Totally unacceptable to treat a regular customer this way.”

Helpful Report

Posted 4 weeks ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the issues you faced with your recent delivery. It's completely understandable to feel frustrated, especially after being a regular customer for several months. We take customer satisfaction seriously and it's concerning to hear that this time we didn't meet your expectations. While we work closely with our delivery partners, we understand that sometimes things don’t go as planned. Your feedback is invaluable, and we’ll certainly use it to improve our processes. Best wishes, Katie

Posted 3 weeks ago

“I ordered a bouquet of flowers from this company for next day delivery for my sister’s birthday. The “bouquet” arrived two days late. My sister sent me a photo of the flowers which bore no resemblance to the advertised bouquet I purchased. When I complained about the delay and the shoddy product, I was asked for a bird’s eye view photo of the flowers. They deemed them to be perfect and did not apologise even for the delay. Needless to say I will never use, nor recommend this service again. Very disappointing.”

Helpful Report

Posted 4 weeks ago

Hello Ger, Thank you for reaching out and sharing your experience. I’m really sorry to hear that your sister’s birthday bouquet did not meet expectations and that the delivery was delayed. We absolutely understand how disappointing this must be, especially for a special occasion. We strive for the highest quality and appreciate your feedback on this matter. I do apologise for the delay not being addressed when you reached out to our customer service team. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Katie

Posted 3 weeks ago

“Poor quality brown edge rose petals looked nothing like what I ordered Prestige flowers trying to say that flowers will open out to look like the order picture very over priced Very much let down as birthday gift for elderly mother ..”

Helpful Report

Posted 4 weeks ago

Hello Suzanne, Thank you for sharing your feedback. I’m genuinely sorry to hear that the roses did not meet your expectations and that this has affected your celebration. We understand how important it is for the flowers to arrive in perfect condition, especially when they’re meant to be a special gift. I can see that our customer service team did ask that the care guide be followed. If there is no improvement with the flowers, please send us some further images and we would be happy to look into this further for you. Best wishes, Katie

Posted 3 weeks ago

“DISGUSTING. 6 ROSES, 7 LILIES PICTURED. 6 ROSES, 1 LILY STEM DELIVERED. APPARENTLY WHAT I HAVE RECEIVED IS CORRECT. NEVER EVER ORDERING FROM YOU AGAIN!!!!!”

Helpful Report

Posted 1 month ago

Hello, Thank you for reaching out and sharing your experience with us. We truly apologise for the discrepancy between what was depicted and what was delivered. It’s disappointing to hear that your order did not meet your expectations. We appreciate your feedback as it helps us to improve our service. Best wishes, Katie

Posted 4 weeks ago

“I ordered a “medium” sized bouquet. However, what was received would have to be described as “extra small”. Upon making a complaint, the photo was “reviewed by the florist” and deemed acceptable. Well, compare the two images for yourselves. Do they look the same in size and fullness? Personally, I have high standards. (The order was also a day late in arriving) It’s a shame because I have used Prestige Flowers multiple times in the past, since I live abroad. Won’t be using them again.”

Helpful Report

Posted 1 month ago

Hello Ben, Thank you for taking the time to share your experience with us. We sincerely apologise for the disappointment you faced regarding the size of your bouquet and the delay in delivery. We aim for all our customers to receive arrangements that meet their expectations, and we're sorry that we fell short this time. Your feedback is important, and we will use it to ensure we're addressing these concerns effectively moving forward. Best wishes, Katie

Posted 1 month ago

“Shocking flowers! Look nothing like the photo! Over £60!!!! Roses are poor and some half dead. So disappointing for my wife’s 60th birthday. Handy that you didn’t let me upload a photo. Terrible company!”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your feedback. We sincerely apologise that the flowers you received did not meet your expectations, especially on such a special occasion as your wife’s birthday. We strive to provide beautiful arrangements, and we’re sorry to hear that the quality was not as anticipated. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would be happy to look into this for you. Best wishes, Katie

Posted 1 month ago

“I order late at night b4 10pm and got the address wrong so I try to get it corrected which was difficult but then they refused the flowers st the wrong address and I was left out of pocket”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience. We’re genuinely sorry to hear about the difficulties you faced with your recent order. It's completely understandable to feel frustrated when there are challenges with delivery and corrections. We do rely on customers to provide us with the correct details to ensure it reach the intended recipient within our delivery terms. Your feedback is important to us, and we will use it to improve how we assist our customers in the future. If there’s anything further you'd like to discuss, please don’t hesitate to reach out. Best wishes, Katie

Posted 1 month ago

“First time user of Prestige flowers very good service Easy to use site found what i was looking for within minutes Will use again 10 out of 10”

Helpful Report

Posted 1 month ago

Hello Mr Trigg! Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience using our site and found what you were looking for quickly. Best wishes, Rosie

Posted 1 month ago

“Absolutely awful customer service. I contacted this company with concern over delivery, and the manner in how they deal with their customers is extremely poor. Furthermore I mentioned nothing around quality of product, and the staff then advised me if the product was poor quality on arrival because transit was longer I could let them know. No guaranteed next day delivery as advertised, and then they can't even be confident to stand over the condition of their flowers on arrival. Absolutely would go else where if you want guaranteed next day delivery flowers, as they can not guarantee this (they have many clauses in their Terms and Conditions even though it is advertised in bold on their website, and you click on next day delivery and it brings you through to next day delivery flower options) and want confidence in the quality of flowers on arrival. Even the company have doubts at how their flowers will arrive. I wish I'd read reviews before because there are so many poor ones”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave your review. We’re truly sorry to hear about your recent experience and understand how disappointing it must have been—especially when placing an order for a special or time-sensitive occasion. In some cases, depending on the distance between the delivery address and our distribution centre, deliveries may take slightly longer to arrive. We do our best to highlight this information clearly under each product photo, on our Delivery Information page, and within our Terms and Conditions. That said, we're sorry if this wasn’t made as clear as it should have been at the time of your order. Regarding our team’s response, we apologise if it came across as dismissive or unhelpful. Our intention was to offer support should the flowers be affected in transit—not to question the quality of our products. Your feedback is incredibly valuable, and we’ll take it onboard as we continue to improve both our service and how we communicate with our customers. Best wishes, Katie

Posted 1 month ago

“It quick and easy and good service”

Helpful Report

Posted 1 month ago

Hello Ghulam! Thank you for your wonderful 5-star review! We're so glad to hear that you found our service quick, easy, and satisfactory. Best wishes, Rosie

Posted 1 month ago

“The delivery was late. It was ordered for April 20th and delivered on the 22nd. The flowers are messy and jumbled. What a disappointment and deception. You do not keep your sales promises. I ordered this gift for my son, who lives in the UK. From Mexico, I wanted to surprise him, but you failed.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your feedback, though I’m truly sorry to hear about your recent experience with our service. I understand how disappointing it must be for you that the delivery was not made on the expected date, especially given it was a gift for your son. We strive to meet our customers’ expectations and apologise for any confusion or inconvenience caused by the delay and the condition of the plant. I have reached out via email. Kind regards, Ellie

Posted 1 month ago

“Being over 80 sometimes hard to navigate, however this time I completed it. Feel it has been updated and easier to navigate.”

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Posted 1 month ago

Hello Pat! Thank you for your lovely 5-star review! We're delighted to hear that you found the updated navigation easier to use. Best wishes, Rosie

Posted 1 month ago

“The gift selected was for a milestone birthday of my niece. But the gift was not delivered on time. It was delivered a day after birthday. Very dissappointed with the callous attitude. I would have appreciated if I was intimated prior about the delay, would have gone for alternate option.”

Helpful Report

Posted 1 month ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear that your gift did not arrive on time for such a special occasion. I completely understand how disappointing it must have been for you and your niece. Timely communication is essential, and I apologise for the lack of updates regarding the delay. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Kind regards, Katie

Posted 1 month ago

“What a surprise (not) that 'we could not upload a picture at this time'. The picture showed just how awful the quality of the product delivered to me is.”

Helpful Report

Posted 1 month ago

Hello Phil, Thank you for your feedback. We’re truly sorry to hear that the quality of the product you received did not meet your expectations. We completely understand how frustrating it can be when the delivery falls short of what you anticipated. Your comments are invaluable to us, and we’ll certainly take them on board to make necessary improvements. Kind regards, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 272,709 reviews