Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,832 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I’ve been ordering prestige flowers and sending them out for a while now and they’ve never disappointed. Always a prompt delivery, and beautifully selected flowers.”

Helpful Report

Posted 3 months ago

Hello Lucy, Thank you for your lovely 5-star review! We’re delighted to hear that you have consistently enjoyed our prompt delivery and beautifully selected flowers. Warm wishes, Prestige Flowers

Posted 3 months ago

“I purchased next day delivery flowers, ensured that the ones i chose fell in that category, i picked the date i needed and received confirmation that the flowers will be delivered on that day, but unfortunately they were delivered 3 days later. Also i received a picture of the flowers and they didn't look like the bouquet i ordered. So I'm disappointed.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry to hear about the delay in your flower delivery and that the bouquet you received did not match your expectations. We understand how disappointing this can be, especially when you were looking forward to a special moment. Please contact our Customer Care team at enquiries@prestigeflowers.co.uk with your order details and images of the bouquet within 3 days of delivery. Kindly include “REVIEW” in the subject line so we can locate your message quickly. Our team will be happy to assist! Thank you for bringing this to our attention. Warm wishes, Ellie

Posted 3 months ago

“I CAN HIGHLY RECOMMEND PRESTIGE FLOWERS, THEY ARE ALWAYS SO HELPFUL WITH THE CHAT FACILITY IF NEEDED, WITH A WIDE RANGE OF BEAUTIFUL GIFTS AND FLOWERS. THANK YOU.”

Helpful Report

Posted 3 months ago

Hello Andrew, Thank you for your amazing 5-star review! We’re thrilled to hear that you found our chat facility helpful and are delighted that you appreciate our wide range of beautiful gifts and flowers. Warm wishes, Prestige Flowers

Posted 3 months ago

“Very easy and convenient services, delivery was on time and the flowers looked amazing!”

Helpful Report

Posted 3 months ago

Hello Ben, Thank you for your fantastic 5-star review! We’re so glad to hear that you found our services easy and convenient, and that the flowers met your expectations. Warm wishes, Prestige Flowers

Posted 3 months ago

“Truly appalling, don’t even think about using them. Unable to process a simple order, can’t believe how they stay in business.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience. In rare cases, our system may automatically hold an order if it’s flagged for potential fraud — this is done to protect our customers and their payment information. We understand how frustrating that can be, and we are truly sorry for any disappointment or inconvenience caused. Thank you for bringing this to our attention. Best wishes, Katie

Posted 3 months ago

“Misleading Delivery Promises – Northern Ireland Customers Beware I ordered flowers from Prestige for my 20th wedding anniversary, selecting their “Named Day Delivery” service and placing the order five days in advance. Despite this, the flowers arrived a day late — after the anniversary — and the gesture was completely undermined. Prestige advertises next-day and named-day delivery prominently, with no clear warnings during checkout that Northern Ireland deliveries require extra lead time or that delivery dates aren’t guaranteed. Their own delivery page even claims delays to NI “rarely happen,” which is simply not true in my case. Customer service repeatedly referred me to their terms and conditions and offered only a refund of the delivery charge. No accountability for the emotional impact or the misleading nature of their advertising. If you're ordering for a time-sensitive occasion and live in Northern Ireland, be warned: the delivery promises may not be met, and the company will fall back on fine print rather than take responsibility.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and that your anniversary flowers did not arrive on time — especially for such an important occasion. We completely understand how disappointing this must have been. While we do our best to meet all selected delivery dates, deliveries to Northern Ireland can occasionally take a little longer due to courier network limitations. We recognise that this could have been made clearer during checkout and on our delivery information page. Your feedback is invaluable, and we’re reviewing how we communicate delivery expectations for specific regions to ensure greater transparency. We also apologise that our resolution fell short of your expectations — that’s not the experience we aim to provide. Thank you for bringing this to our attention, and we truly appreciate the opportunity to improve. Best wishes, Rosie

Posted 3 months ago

“Ordered a florist choice bouquet from the website for my sister’s 60th birthday. I chose a colour option which was predominantly whites as they looked really nice, I was sent an image from my sister when she received them on the 28/10/2025 i was embarrassed . I understand that the flowers are just an example but I did expect something similar please see below what I ordered & what my sister received. I will let you decide.”

Helpful Report

Posted 3 months ago

Hello Phil, Thank you for taking the time to leave a review. I’m so sorry to hear that the Florist’s Choice bouquet didn’t meet your expectations. Our website does explain that each arrangement is unique and that the images online are examples of the style. We really value your feedback and will be sure to pass it along to our Florist Manager. Best wishes, Katie

Posted 3 months ago

““Beautiful flowers, arrived fresh and right on time. Excellent service from Prestige Flowers!””

Helpful Report

Posted 3 months ago

Hello Yan, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your flowers arrived fresh and timely and that you experienced excellent service. Warm wishes, Prestige Flowers

Posted 3 months ago

“Fantastic user friendly website. Reasonable prices and wide range of add on gifts! Will use again. Ordered from Australia to deliver to family at home in England.”

Helpful Report

Posted 3 months ago

Hello, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found our website user-friendly and enjoyed our reasonable prices along with the variety of add-on gifts. Warm wishes, Prestige Flowers

Posted 3 months ago

“I have used prestige flowers for years for the fastest, most efficient delivery and stocking the widest variety of gorgeous flowers at a reasonable price. Im always satisfied with the service whether its for birthdays, romantic gestures or holidays and will keep coming back.”

Helpful Report

Posted 3 months ago

Hello Ruben, Thank you so much for your amazing 5-star review, Ruben! We truly appreciate your loyalty and are thrilled to know that you consistently find our delivery fast and our flower selection diverse and affordable. It's wonderful to hear that we can be there for all your special moments. Warm wishes, Prestige Flowers

Posted 3 months ago

“These flowers are a rip off ! Save your money as on delivery they are NOTHING like the images advertised! I have purchased better flowers from a garage forecourt 😡”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback. We’re truly sorry to hear that your experience with us was disappointing. We always aim to deliver high-quality products, and it’s disheartening to know we fell short on this occasion. We also regret that we weren’t able to provide a satisfactory resolution this time. Please rest assured that your comments have been shared with our team for review. Warm regards, Rosie

Posted 3 months ago

“Thank you Prestige Flowers for making this such a quick and stress free process! The website was easy to navigate, the pricing was clearly laid out and good value for money. The options for choosing small, medium or large for the bouquets gives way more choice and fits multiple budgets without compromising. I particularly appreciated the late ordering/next day delivery service and the guarantee was an added bonus.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your fantastic 5-star review! We’re so glad to hear that you found our process quick and stress-free. Your compliments on our website navigation, clear pricing, and bouquet options mean a lot to us. It's great to know that our late ordering and next day delivery service is appreciated as well. Warm wishes, Prestige Flowers

Posted 3 months ago

“Really easy to use the website”

Helpful Report

Posted 3 months ago

Hello, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our website easy to use. We strive to make the ordering process as smooth as possible for all our customers. Warm wishes, Prestige Flowers

Posted 3 months ago

“Spent $100 AUD on delivery of flowers to my sister in law at hospital after she gave birth. Was never delivered. Spend 3 hours with their customer service team who said the courier refused the item and that this means I am not entitled to a refund. Disgusting company. Will be taking them to the Dept of Fair tradings”

Helpful Report

Posted 3 months ago

Hello Nadia, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and completely understand how disappointing this must have been, especially for such an important occasion. This is not the level of service we aim to provide. We do note on our website that customers should contact the hospital beforehand to confirm they accept flower deliveries, as not all hospitals do. A member of our review team has reached out via email. Best wishes, Rosie

Posted 3 months ago

“After receiving a flowers that where nothing like the photo and most the petals dead none of the big pink flower that meant to be there what a joke paid alot money for something I could buy better at a garage”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. It’s disappointing when something so special falls short, and we completely understand your frustration regarding the quality of the flowers received. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 3 months ago

“Delivery time is always great. Been a bit of a life saver for birthday and anniversary gifts. Love the arrangements too. My wife loves showing of to her friends whenever I have bought her flowers from here”

Helpful Report

Posted 3 months ago

Hello, Thank you for your wonderful 5-star review! We’re delighted to hear that our delivery service has been a lifesaver for your special occasions. It’s fantastic to know that your wife enjoys showing off our arrangements to her friends! Warm wishes, Prestige Flowers

Posted 3 months ago

“Probably the best flower online shop in UK! with an easy user friendly online interface, you can easily order flowers in a discounted price... Simply the Best!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your amazing 5-star review! We're so pleased to hear that you consider us the best flower shop in the UK. It's great to know you find our online interface user-friendly and enjoy the discounted prices. Warm wishes, Prestige Flowers

Posted 3 months ago

“Save yourself the disappointment and don't order flowers from here.Flowers nothing like the photos.I paid £45 for a hat box display,the hat box size was so small it would barely fit a baby bonnett in it! A £10 supermarket bunch of flowers looks far better.Worst flowers Ive ever ordered and sticking to Interflora in future.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience — we’re truly sorry to hear that the flowers did not meet your expectations. It's always disappointing when something special does not live up to what was promised, and we completely understand your frustration. Your feedback is invaluable to us, as it helps us make improvements to better serve our customers. Warm regards, Katie

Posted 3 months ago

“Selection and prices amazing”

Helpful Report

Posted 4 months ago

Hello, Thank you for your fantastic 5-star review! We're thrilled to hear that you love our selection and find our prices amazing. We strive to offer the best for our customers, and your feedback truly makes our efforts worthwhile. Warm wishes, Prestige Flowers

Posted 3 months ago

“Awful flowers, awful customer, awful experience!!! I paid £36 for a bouquet for my sister & she received 4 roses & a bit of greenery. They are nothing like what I was expecting having seen the image shown on the website. Customer service weren’t interested at all. AVOID!!!”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your feedback with us. We’re truly sorry to hear that your sister’s bouquet fell short of your expectations. It’s disheartening to know that what you received did not reflect what you ordered, and we completely understand your frustration with the overall experience. A member of our review team has reached out via email to assist further. Warm regards, Rosie

Posted 3 months ago

Prestige Flowers is rated 4.4 based on 273,832 reviews