Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,079 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers for Mother’s Day did not arrive. If they cannot deliver on Mothers Day they shouldn’t be taking your order. Advised that their policy is to refund delivery fee if more than 5 days late - how are the flowers expected to be decent if delayed that long… obviously don’t care about the products they send out”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry your Mother’s Day flowers didn’t arrive and that delivery delays caused frustration. This isn’t the standard we aim for, and we understand how disappointing that must have been. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Terrible size and quality when paying 10 pounds extra for a large bunch. Some died within 48 hours”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry your order didn’t meet your expectations and that you felt the size and quality weren’t worth the extra. This isn’t the standard we aim for, and we understand how disappointing that must have been. Kind regards, Team Prestige Flowers

Posted 2 months ago

“My daughter was so upset as the flowers and the chocolates and card for Mother’s Day didn’t arrive, she had details from Royal mail to say would be delivered Tuesday. They arrived today not in a very good condition . The greenery and gypsophlia are shriveled andwhen l cut bottom stem of flowers some were so slimy the leaves fell off. It actually says on label for the 15/3 2026. Information inside saysthey delivery 7 days a week. But Royal Mail doesn’t! .”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry your order didn’t arrive in good condition and that the delivery timing didn’t meet your expectations. This isn’t the standard we aim for, and we understand how upsetting this must have been for you and your daughter. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Never rely on this company; I ordered Mother's Day flowers and a card for my granddaughter from her three young sons on the basis that delivery on the day was available (obviously). They did not arrive. Royal Mail advised at the last moment that delivery would be on Tuesday. Tried 'Phoning Prestige during office hours; lines closed; tried web chat; no response. Will never use again!!”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry your order didn’t arrive as expected and that you experienced issues contacting us. This isn’t the standard we aim for, and we understand how frustrating that must be. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I'm so upset. Got an advert for Prestige Flowers on youtube, thought I'd try them for my Mum on Mothers Day to go with her separate present, my order was around £50 from Prestige. I paid for the Large variation on top (Top tier of 3 Standard, Medium, Large). When I saw her after they had been delivered I was offended and sad at what my Mum must of thought I got her. Horrible tiny bunch of actual tat. 3x smaller at least than that of a £20 bunch from a supermarket which wasn't made up for by any quality. 4 Crushed pathetic excuses for roses surrounded by grass. 4!!!!! How many do you get in the standard considering it's a ROSE bouquet. I felt actually so awful I went to Asda to see if there was a left over bunch I could get instead. Customers shouldn't have to apologize to their Mum because it looks like they don't care enough. Never ever again. I will be contacting for a refund and I will send them back to Prestige Flowers. Fuming.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry your bouquet didn’t meet expectations and that the large variation felt far from the quality you hoped for. This isn’t the standard we aim for, and we understand how disappointing that must be. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Very disappointing, bears little resemblance to the advertised photograph, could have got a much better bouquet from a petrol station garage at half the price.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry your flowers didn’t match the advertised photo and you feel you paid more than the value delivered. This isn’t the standard we aim for, and we understand how disappointing that must be. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Like everyone else here, I paid £40 for a large bunch of flowers that looked pathetic when delivered. While my mum was happy with the bunch initially, I showed her what was meant to be delivered and she was unsatisfied with the bunch too. Frankly, I'm too embarrassed to tell her how much I paid for that. Though, the one thing you did do right this time, was actually deliver it on the correct day chosen. Last time I ordered, it was delivered on the wrong day. Just waiting to hear back from customer service for a refund.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry your bouquet didn’t meet expectations and that you and your mum were disappointed with the quality. This isn’t the standard we aim for, and we understand how frustrating that must be. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Ordered Orion For my mum for mother’s day they are so beautiful! Cant wait for them to bloom even more, The packaging is all beautiful and very well organised. Don’t normally write reviews but i’m so impressed with this company !”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re delighted to hear that the Orion arrangement is beautiful and that you’re impressed with the packaging and organisation. We appreciate your kind words. Kind regards, Team Prestige Flowers

Posted 2 months ago

“The flowers are for Mother’s Day but to be honest I did feel they were just average. A few leaves looked on their way out and a broken stem flower so that had to be thrown. Chocolates for 6.99 and a poor looking card charged at 3.99. To inform my son to not do this again next year.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear that the flowers felt average and that a broken stem and leaves in poor condition affected your Mother’s Day experience. We also apologise if the chocolates and card seemed overpriced for what you received. This isn’t the standard we aim for, and we understand how disappointing this must be. Kind regards, Team Prestige Flowers

Posted 2 months ago

“As per all the other reviews here. Ordered large and received something that looks like it’s been on the petrol forecourt for 2 weeks and paid 4x the price for the pleasure. As I expected Prestige customer service advised that the order is correct and as per spec… if your thinking of ordering, don’t bother unless you enjoy the look of disappointment on your other half’s face and paying over the odds for the experience.”

Helpful Report

Posted 2 months ago

Hello, We’re really sorry to hear that your large order did not meet expectations and that you felt the value did not reflect the price. This isn’t the experience we want for our customers, and we understand how frustrating this must be. I can see you have been in cotnact with our customer support team and you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 2 months ago

“They did not make me happy ,received a bouquet yesterday from my Son in Singapore delivered by Royal Mail . No flower food and all small roses half dead already . Will advise my Son but don’t want to upset him not to use them again. I have had wonderful flowers delivered by other companies and will not recommend or use this one”

Helpful Report

Posted 2 months ago

Hello Christine, We’re very sorry to hear the bouquet didn’t meet expectations and that the roses appeared small and in poor condition. This isn’t the standard we aim for, and we understand how disappointing it must be. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Flowers looked great on website and I paid extra to increase the size. What arrived was dreadfull. A few flowers past their best. I will never use this company again. AVOID!”

Helpful Report

Posted 2 months ago

Hello Andy, We’re sorry to hear that the number of blooms in your bouquet did not meet your expectations and that you were displeased with the quality of the flowers you received. This is not the experience we would expect. A member of our reviews team has reached out to you directly. We hope to resolve this for you. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Mother’s Day present the kids completely wasted their money such a disappointment. The would have been better off going to the local garage. Such a let down on this special day”

Helpful Report

Posted 2 months ago

Hello Janet, We’re truly sorry to hear that your Mother’s Day flowers were disappointing, especially given how important the occasion is. We completely understand how upsetting it must have been for both you and your children. This is not the standard we aim to provide, and we would really appreciate the opportunity to look into this further and make things right. A member of our reviews team has reached out, and we hope to resolve this. Kind regards, Team Prestige Flowers

Posted 2 months ago

“You order what it shows on the website. They dispatch 1 day before your delivery day and when it arrives it is extremely disappointing. You complain and you get an answer saying it matches the number of stems. £50 wasted”

Helpful Report

Posted 2 months ago

Hello, We are truly sorry to hear that you were displeased with the flowers you received, and we would like to make this right. A member of our reviews team has reached out to you requesting further information. We hope we can come to a satisfactory resolution. Kind regards, Team Prestige Flowers

Posted 2 months ago

“NO NOT BUY FROM THIS COMPANY. My daughter spent a lot of money on buying me flowers for Mother's Day. They are disgraceful for how much they cost & she will NEVER use them again. Out of the 5 roses, one was broken off & the other 4 already starting to turn brown. There are some very tiny flowers already open & more greenery than flowers. She could have gone to Aldi & got a beautiful bouquet for £4.99 & I'm upset that she has been ripped off with how much she paid. She has already complained to this company for flowers that were delivered to a friend whose husband had passed away., but thought she would give them a second chance. We are now contacting Trading Standards.”

Helpful Report

Posted 2 months ago

Hello Gloria, We’re really sorry to hear that your arrangements didn’t arrive in the condition you expected. This isn’t the experience we aim to provide, and we understand how disappointing this must have been. The quality of our flowers is extremely important to us, so it’s concerning to hear that we’ve fallen short on this occasion. We’ve shared your feedback with our team and are looking into what went wrong, as this is not reflective of our usual standards. Thank you for bringing this to our attention. We’re taking steps to ensure this doesn’t happen again in the future. A member of our reviews team has reached out to you. We do hope this can be resolved. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I am appalled by the lack of care from Prestige Flowers and Royal Mail. I tried to send sympathy flowers to a colleague who lost their son. First attempt failed to arrive entirely. Second one Royal Mail delivered to a completely different house number. Their "proof" is a photo of a random hand taking the flowers at completely different number, but apparently on the same street (even not next door) in Oxford. When I asked Prestige to fix this, they claimed it’s "not their practice" to contact Royal Mail and refused a refund. They expect me to play detective in a massive city to find a stranger's hand from a photo. I asked for re-fund and they said as it’s been delivered (but to whom?) they won’t re-fund. Royal Mail’s incompetence combined with Prestige’s heartless, "not our problem" attitude is a disgrace. They have failed a grieving family twice. Do not use them especially for sensitive occasions.”

Helpful Report

Posted 2 months ago

Hello Mara, We’re very sorry to hear about this distressing experience and the impact it has had during such a difficult time. This isn’t the standard we aim for, and we understand why you’re upset about both the delivery issues and the handling of your refund request. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Would you believe i ordered this what seemed to be big bunch of lilies, even paid for the Large size, and received this rather pathetic bunch of flowers. Very disappointed for £40, it was embarrassing to give these to my mother in law with one tiny lily, i could've got better from the coop. i've inserted photos to show what was sold and what was received. When contacting customer service, i was told these are the appropriate size. Wont be ordering again.”

Helpful Report

Posted 2 months ago

Hello, We’re very sorry to hear about the large bouquet you ordered not meeting expectations and for the disappointment it caused, especially when it was meant for your mother-in-law. This isn’t the standard we aim for. I can see you have been in contact with our customer support team, and this has now been resolved. Kind regards, Team Prestige Flowers

Posted 2 months ago

“I sent my mum some flowers roses and tulips for her birthday at the beginning of March and I was rather disappointed that the roses were not very fresh they had brown turned down leaves.”

Helpful Report

Posted 2 months ago

Hello Marilyn, We’re very sorry to hear that the roses weren’t fresh and had brown leaves. This isn’t the standard we aim for, and we understand how disappointing it must have been for your mum’s birthday. A member of our reviews team has now reached out to assist and resolve this for you. Kind regards, Team Prestige Flowers

Posted 2 months ago

“Very disappointed with the rose and lily combination I purchased as a Valentines Day gift. Upon delivery the roses were in very poor shape and were completely dead by the time the lily's had opened. What was received looked nothing like the arrangement in the listing”

Helpful Report

Posted 2 months ago

Hello David, We’re very sorry to hear about the condition of the flowers and that the arrangement didn’t match the listing. This isn’t the experience we aim for, and we understand how disappointing this must have been. A member of our reviews team has now reached out. We hope this can be resolved. Kind regards, The Prestige Flowers Team

Posted 2 months ago

“Never had a problem with Prestige. Flowers always fresh and delivered on time.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We’re delighted to hear that you’ve never had a problem with Prestige and that the flowers are always fresh and delivered on time. We appreciate your continued support and look forward to serving you again. Kind regards, Team Prestige Flowers

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 274,079 reviews