Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,102 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ridiculous website. I have just ordered flowers and they are being sent to my home addresses. I have no clue where delivery address was supposed to be input, never saw it and had no chance to review order. I now have 1-2 hours talking to customer services to resolve.”

Helpful Report

Posted 1 year ago

Hello Chris, I’m truly sorry to learn about the confusion with your order and the challenges you've faced navigating our website. We understand how important it is to have a clear and seamless experience when ordering flowers. Your feedback about the ordering process is invaluable, and we will definitely look into improving this aspect of our service. I have located your order and can see that this has been resolved. Best wishes, Tom

Posted 1 year ago

“Very good and reasonable prices, prompt delivery and long lasting flowers that look amazing. My mum was extremely pleased with her gift”

Helpful Report

Posted 1 year ago

Hello Lauren! Thank you for your amazing 5-star review! We're so pleased to hear that you found our prices reasonable, enjoyed our prompt delivery, and that the flowers brought joy to your mum. Best wishes, Tom

Posted 1 year ago

“Usually fab flowers”

Helpful Report

Posted 1 year ago

Hello Alison! Thank you so much for your amazing 5-star review! We're thrilled to hear that you consistently enjoy our flowers. Best wishes, Tom

Posted 1 year ago

“Not happy at all with the measley bunch of flowers sent to a friend, not worth the money at all.”

Helpful Report

Posted 1 year ago

Hello Mandy, Thank you for your feedback. We're genuinely sorry to hear that the flowers did not meet your expectations. We understand how important it is for gifts to reflect their value, and we appreciate you bringing this to our attention. Your comments will certainly help us work on improving our offerings. If possible, please send us some images, including a birds-eye view, of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line so we can look into this for you. Best wishes, Tom

Posted 1 year ago

“Simple and easy, you know what you're buying! Always dependable for beautiful bouquets.”

Helpful Report

Posted 1 year ago

Hello Tina! Thank you for your amazing 5-star review! We're so glad to hear that you find our service simple and dependable for beautiful bouquets. Best wishes, Tom

Posted 1 year ago

“Fairly easy to use although the popup chat thing was annoying and got in the way. Will use again”

Helpful Report

Posted 1 year ago

Hello Philip! Thank you for your 4-star review! We're glad to hear you found our service fairly easy to use, and we appreciate your feedback regarding the popup chat feature. We'll certainly take that into consideration as we strive to improve our user experience. Best wishes, Tom

Posted 1 year ago

“What a disappointment! Purchased a 'Large' bouquet for our wedding anniversary costing nearly £50. What arrived was 6 roses and 2 lilies with a bit of twig. It would have cost no more than £10 from a local garage. Asked customer service to review but was told it was within expected levels and no refund (even partial) would be offered. I wish I had gone to a local supermarket or florist. Pity anyone buying the standard size. Never again would I use the company and recommend anyone to be wary of buying from here. Such a shame as was expecting more from a company where their only job is to provide good quality flowers representative of the price spent.”

Helpful Report

Posted 1 year ago

Hello, I'm very sorry to hear that your experience did not match your expectations and that the bouquet did not reflect the quality you anticipated. We understand how important these occasions are, and it's disappointing when our products don’t convey the sentiment you had in mind. Your feedback about both the flowers and our customer service is appreciated, and we will certainly use it to review our standards and improve. Thank you for bringing this to our attention. Best wishes, Katie

Posted 1 year ago

“Excellent flowers!”

Helpful Report

Posted 1 year ago

Hello! Thank you for your fantastic 5-star review! We're so glad to hear that you loved the flowers. Best wishes, Tom

Posted 1 year ago

“Dreadful experience, ordered on 21st for my mother’s birthday on 24th. Arrived looking sad on 26th. Spent £26 on something £4 would get you in Lidl. Will only use them again if I wish to insult and offend someone. I look forward to the patronising comments from Prestige.”

Helpful Report

Posted 1 year ago

Hello, I’m very sorry to hear about your experience. It’s truly disappointing when a special occasion doesn’t unfold as planned, especially when it comes to sending a thoughtful gift. Your concerns regarding the quality and timing of the flowers are valid, and I appreciate you bringing them to our attention. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'Review' in the subject line. Best wishes, Katie

Posted 1 year ago

“Best flowers and really easy to order and good prices”

Helpful Report

Posted 1 year ago

Hello! Thank you for your amazing 5-star review! We're so glad to hear that you loved our flowers and found the ordering process easy and our prices good. Best wishes, Tom

Posted 1 year ago

“They should make it clearer that these flowers are being sent from England when ordering for the IOM. No guarentees they will be delivered next day will never use again. “caveat emptor””

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m sorry to hear that your experience didn’t meet your expectations, particularly regarding the delivery from England to the Isle of Man. I understand how important timely delivery is when sending flowers, and it’s disappointing to learn that we failed to provide that assurance. We appreciate your input and will work to improve our communication regarding delivery timelines and sourcing locations. Your concerns are important to us, and we’ll take them to heart as we strive to provide a better service. Best regards, Katie

Posted 1 year ago

“I find the website user-friendly. I also like the suggestions under Ocassions i.e. Get Well Soon and New Baby, both of which I needed. I have made 3 or 4 orders since joining and all have been delivered bang on time and been very well received. Today, when it appeared i was being charged although I have paid for free delivery for a year, the helpine was answered straight away and the explanation enabled me to resolve it very quickly. I rarely leave reviews but was happy to leave this one. Thanks and I look forwarrd to using the remaining 231 days of my free delivery membership !”

Helpful Report

Posted 1 year ago

Hello Colin! Thank you for your exceptional 5-star review! We're thrilled to hear that you find our website user-friendly and appreciate our occasion-based suggestions. It's great to know that your orders have arrived on time and have been well received. We're also glad that our helpline was able to assist you promptly. Thank you for sharing your experience. Best wishes, Tom

Posted 1 year ago

“One of the best services delivering the items around the state in UK. Love it!”

Helpful Report

Posted 1 year ago

Hello Ekaterina! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you consider our service to be one of the best in the UK. Best wishes, Tom

Posted 1 year ago

“order placed 2 weeks in advance and the flowers didnt arrive on the date requested . contacted customer service who to be honest were not interested and fobbed me off. have not had any contact from the courier as stated in the confirmation email so not sure when they will arrive i will not use again or recommend anyone else does . there are better companies out there that will provide a better service and care about paying customers”

Helpful Report

Posted 1 year ago

Hello Andy, Thank you for your review. I sincerely apologise for the inconvenience you've experienced with your order. It’s frustrating when things don't go as planned, and I understand how upsetting it can be to not have received your flowers on the requested date. Our goal is to provide a reliable service and it's clear we didn't meet that standard in your case. I assure you that your feedback will be addressed internally, as we are committed to improving our services and ensuring a better experience for all of our customers. Please allow today for delivery as it is the requested date. Best regards, Katie

Posted 1 year ago

“I found the website convenient and easy to use, the choice of flower arrangements was very good as was the items that I could choose to add to bouquet.”

Helpful Report

Posted 1 year ago

Hello there! Thank you for your wonderful 5-star review! We're so glad to hear that you found our website convenient and that you enjoyed the variety of flower arrangements and add-ons available. Best wishes, Tom

Posted 1 year ago

“Beautiful, fresh flowers and brighten up our home. Easy to use website, great delivery options. I even signed up for the year long delivery option to save on deliveries”

Helpful Report

Posted 1 year ago

Hello Shamir! Thank you for your amazing 5-star review! We're so pleased to hear that our beautiful, fresh flowers are brightening up your home. It's great to know you found our website easy to use and enjoyed the delivery options. Best wishes, Tom

Posted 1 year ago

“Great selection, easy buying process and the add-ons are very well priced. Video message service is a positive! 👌”

Helpful Report

Posted 1 year ago

Hello there! Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our selection great and the buying process easy. It's wonderful to know you appreciated the well-priced add-ons and our video message service. Best wishes, Tom

Posted 1 year ago

“DO NOT USE THIS COMPANY FOR YOUR FLOWER DELIVERIES. Utterly appalling customer service.”

Helpful Report

Posted 1 year ago

Hello Joanna, I’m very sorry to hear about your experience with our customer service. It's disappointing to know that we fell short of your expectations, and I completely understand your frustration. We're extremely sorry we were unable to amend your order, and that has left you feeling poorly about the company - it is not at all the kind of service we set out to provide, as our goal is to spread joy with our flowers! We will relay your feedback to the team. Best regards, Rosie

Posted 1 year ago

“Great variety of products, easy to use website, good prices and fast delivery. Good quality too.”

Helpful Report

Posted 1 year ago

Hello Joseph! Thank you for your glowing 5-star review! We're thrilled to hear that you enjoyed our variety of products, found our website user-friendly, and appreciated our prices and fast delivery. Best wishes, Tom

Posted 1 year ago

“With reference to the delivery of the flowers no one could inform me if the 1 pm deadline would be honoured I was just informed to wait and see, not the flower have dropped heads and are dying after 5 days I’m very disappointed especially when you believe your going to a reputable company. I would advise anyone to avoid your company like the plague”

Helpful Report

Posted 1 year ago

Hello Ian, I’m truly sorry to hear about your experience with the delivery and the condition of the flowers you received. It’s disheartening to know that they did not meet your expectations, and I understand how disappointing this situation must be for you. We strive to provide fresh and beautiful blooms, and we take your feedback very seriously. Delivery times can sometimes be challenging, and we aim to communicate as clearly as possible about any potential delays. Thank you for sharing your feedback, and we truly apologise for any distress caused. Best regards, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,102 reviews