Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,098 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,098 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“A waste of money. I ordered large and would hate to see the smaller one. Nothing like the photos. Will not be using again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m sorry to hear that you were disappointed with your order. We strive to provide arrangements that match the expectations set by our photos, and it's clear we fell short in your case. Your concerns are important, and we’d love the chance to make this right. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Tom

Posted 1 year ago

“I like the look of all the flowers”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic 5-star review! We’re thrilled to hear that you appreciate the look of our flowers. We take pride in offering beautiful arrangements, and it’s wonderful to know they caught your eye. Best wishes, Tom

Posted 1 year ago

“Ordered to be delivered on the 24th which was accepted before payment however they are now to be delivered on the 25th?”

Helpful Report

Posted 1 year ago

Hello, Thank you for bringing this to our attention. We apologise for the delay in the delivery of your order. We understand how important timely delivery is, especially for special occasions. Your concerns are invaluable to us, and we’ll work hard to improve our services. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Tom

Posted 1 year ago

“I ordered bouquet #8640671 and paid over £30 for it. While the arrangement was delivered on the promised date, I am extremely disappointed with the quality. The bouquet was much smaller than advertised, some of the lilies were broken, and many of the leaves were brown and wilted. This experience is embarrassing, and I won't be using this service again, as they didn't take responsibility for the poor quality of the flowers.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We genuinely apologise for the experience you’ve had with your bouquet. It’s disheartening to hear that the arrangement did not meet your expectations and that you received flowers in poor condition. Your satisfaction is very important to us, and we would like to understand more about your order to address your concerns appropriately. I can see our customer service team is awaiting your reply. Best wishes, Tom

Posted 1 year ago

“Lovely selection of pretty flowers in a range of varieties and colours”

Helpful Report

Posted 1 year ago

Hello Jess, Thank you for your lovely 5-star review! We're so glad to hear you enjoyed our beautiful selection of flowers in various colors and varieties. Best wishes, Tom

Posted 1 year ago

“Iv used prestige flowers a few times now to send flowers to my aunt in the Channel Islands and she said her flowers are beautiful and such an easy site to follow to be able to post them”

Helpful Report

Posted 1 year ago

Hello Victoria, Thank you so much for your wonderful 5-star review! We’re delighted to hear that your aunt loved her flowers and that you found our site easy to use. Best wishes, Tom

Posted 1 year ago

“Very easy website. I live away from family and this made sending a gift super easy!”

Helpful Report

Posted 1 year ago

Hello Rebecca, Thank you for your wonderful 5-star review! We’re so happy to hear that our website made it easy for you to send a gift to your family. Best wishes, Tom

Posted 1 year ago

“Order no 8640840. Order placed 22/03/25 Ordered flowers for an 96 year old lady’s Birthday . Cost £36.13 in total with card. I received a email from her today and they looked very poor quality and not like the bouquet I ordered. Very disappointed and with quality. Sally Brooks”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the flowers you received did not reflect the quality you expected for such a special occasion. Your experience is important to us, and we’d like to ensure that we address your concerns. If you could please send us some photos of the bouquet along with your order number to enquiries@prestigeflowers.co.uk, we would appreciate the opportunity to look into this further. Best wishes, Tom

Posted 1 year ago

“I placed my birthday bouquet order over 2 weeks before the date I wanted them delivered. Sadly they have not been sent on the day I asked and paid for. Poor service which has been blamed on a 3rd party”

Helpful Report

Posted 1 year ago

Hello Fiona, Thank you for your review. We sincerely apologise for the missed delivery date on your order. We understand how disappointing it is when things don’t go as planned, especially for a special occasion like a birthday. While we do rely on third-party services for delivery, we take full responsibility for ensuring your experience is a positive one. Your feedback is valuable, and we will look into this matter to prevent it from happening in the future. Best wishes, Tom

Posted 1 year ago

“Not happy at all just received them and there pretty much dead not happy at all”

Helpful Report

Posted 1 year ago

Hello Amber, Thank you for reaching out to us. We’re very sorry to hear that the flowers you received did not arrive in the expected condition. We understand how disappointing this can be. Your feedback is crucial in helping us improve our service and ensure that our products meet the quality we strive for. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“My mum said they were lovely but they were delivered the day before instead of on her actual birthday”

Helpful Report

Posted 1 year ago

Hello, Thank you for your thoughtful 4-star review! We're glad to hear that your mum loved the flowers. We apologize for the early delivery and appreciate your understanding. Best wishes, Tom

Posted 1 year ago

“Very poor flower quality and expensive for the amount of flower sent. Very disappointed for a mothers birthday present.”

Helpful Report

Posted 1 year ago

Hello Louisa, Thank you for your feedback. We are truly sorry to hear that the flower quality did not meet your expectations for such a meaningful occasion. We completely understand how disappointing this can be, especially when it's for a loved one. Your satisfaction is very important to us, and we appreciate your comments as they help us improve our service. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 1 year ago

“My son ordered flowers to be delivered on Friday 21st March for my birthday. Unfortunately, these were delivered today, Sunday, 2 days late. Very disappointed for my son who expected them to arrive on time! Also, the flowers were really past their best, some had broken, fallen off and generally they were in a very poor condition. Very disappointed.”

Helpful Report

Posted 1 year ago

Hello Linda, Thank you for taking the time to share your feedback. We sincerely apologise for the delays and the condition of the flowers upon delivery. We understand how important it is to receive fresh flowers on special occasions, and it’s disappointing to hear we didn't meet that standard for you. Your concerns are significant to us, and we value your input as we work to improve our services. If you could please send us some photographs of the flowers and your order number to enquiries@prestigeflowers.co.uk, we would like the opportunity to address this further. Best wishes, Tom

Posted 1 year ago

“Received a bouquet from you as a birthday gift from my daughter. Really disappointed in the quality, the lily’s are brown on the edges, leaves have wilting and broken. Would definitely not recommend Prestige Flowers. Have tried to upload photo but won’t allow”

Helpful Report

Posted 1 year ago

Hello Sophie, Thank you for sharing your experience with us. We're very sorry to hear that the bouquet you received did not meet your expectations. We strive to provide high-quality flowers, and it’s disappointing to learn that we fell short in this instance. I have located your order and can see that our customer service team is awaiting your reply to look into this for you. Best wishes, Rosie

Posted 1 year ago

“I did a Google search for next day flowers and hot florists came up. I was enticed by a deal they were running on their ‘Roses and oriental lilies’ bouquet which was reduced from £50 down to £25. The website was easy to use and I placed my order on the basis of the special offer. what my mother-in-law received was very different to the model shown on their website, and was pitiful by comparison. I have tried to address this with the company directly, who are showing no accountability. I will leave the photos below for other consumers to decide. I will most certainly not be using this company again and will pursue a refund further and report to trading standards. .”

Helpful Report

Posted 1 year ago

Hello Helen, Thank you for sharing your concerns. We’re truly sorry to hear that the bouquet you received did not meet your expectations, especially after being enticed by our special offer. Your feedback is invaluable, and we take quality seriously. We do advise that the image shown online is a medium size. As you purchased the standard size, there are fewer stems. Best wishes, Tom

Posted 1 year ago

“Doing bussiness with Prestige Flowers is a real pleasure as they give you many options and they are fast and efficient - I am very please with their fabulous service., Robert”

Helpful Report

Posted 1 year ago

Hello Robert, Thank you for your wonderful 5-star review! We're thrilled to hear that you find working with Prestige Flowers a pleasure and appreciate our range of options along with our efficiency. Best wishes, Tom

Posted 1 year ago

“Absolutely beautiful flowers nice and fresh delivered on time after my previous supplier of flowers let me down will definitely be ordering from yourselves in future.”

Helpful Report

Posted 1 year ago

Hello Tracey, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our flowers beautiful and fresh, and that your delivery was prompt. Best wishes, Tom

Posted 1 year ago

“I received a gift from a friend of the lilies and roses last week and they definitely were not what she ordered. They were definitely past they’re best, I wrote a review and my friend obviously spoke to them after she saw them. As she has used you before and she was really disappointed as they were also a gift but I can honestly say that they obviously listened and I received a lovely bouquet from them yesterday so 5 stars for customer service. May”

Helpful Report

Posted 1 year ago

Hello May, Thank you so much for your wonderful 5-star review! We’re truly sorry to hear about your initial experience, but we’re thrilled to know that our team made it right. Best wishes, Tom

Posted 1 year ago

“Disappointed. Not value for money. Ordered a medium bunch of flowers but received a small bunch . Barely any stems. Very embarrassing!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback regarding your recent order. We’re sorry to hear that your flowers did not meet your expectations and caused any embarrassment. Your comments are valuable to us as we strive to ensure each customer is satisfied. Best wishes, Tom

Posted 1 year ago

“If we could leave zero stars we would. Ordered flowers and paid the extra £8.99 for them to be delivered on a specific day and before a certain time. They have no been delivered and had no communication as to when they were going to be received. Awful service, will never use again.”

Helpful Report

Posted 1 year ago

Hello, We are very sorry to hear about your experience and understand your frustration regarding the delivery issues. Timely delivery is something we take seriously, and we apologise for any inconvenience this has caused. I have located your order number and can see that our team have responded to your email to look into this for you. Best wishes, Tom

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,098 reviews