Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,096 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service have used them before and the flowers are beautiful. Highly recommend”

Helpful Report

Posted 1 year ago

Hello! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you enjoyed our service and found the flowers beautiful. Best wishes, Tom

Posted 1 year ago

“I requested a change to my delivery date four days in advance after realizing the recipient wouldn’t be available. However, the team refused, claiming the paperwork had already been processed (meaning an order confirmation slip??) At that point, the flowers likely hadn’t even begun preparation. I even asked if the delivery could be moved earlier or later, but they insisted it wasn’t possible. Their lack of customer service is astonishing—they refuse to assist paying customers in even the simplest ways. I’ll be taking my business elsewhere, and I hope my review encourages others to do the same.”

Helpful Report

Posted 1 year ago

Hello Toby, Thank you for taking the time to leave a review. We are very sorry that we were unable to accommodate your request to amend your order on this occasion. Unfortunately, due to the high volume of orders during peak periods, we require customers to contact us up to 7 days in advance for any amendments where possible. Regrettably, we’re unable to make changes to orders based on the recipient's request the day after the selected delivery date. Warm regards, Katie

Posted 1 year ago

“Amazing Quality flowers, the best company to ever buy off. Always so happy and pleased with everything they do”

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Posted 1 year ago

Hello Chloe! Thank you for your amazing 5-star review! We're thrilled to know you're consistently happy and pleased with our flowers and service. Best wishes, Tom

Posted 1 year ago

“Easy to order, fresh flowers, always arrive on time and well received. Recommended to others.”

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Posted 1 year ago

Hello Cheryl! Thank you for your lovely 4-star review! We're delighted to hear that you found ordering easy and that our flowers consistently arrive fresh and on time. Best wishes, Tom

Posted 1 year ago

“Easy to order fast and quickly to pick good range thank you”

Helpful Report

Posted 1 year ago

Hello Preti! Thank you for your wonderful 5-star review! We're so glad to hear that you found our ordering process easy and enjoyed our range of flowers. Best wishes, Tom

Posted 1 year ago

“Other for my mum for Mother’s Day, £38 looked nothing like the photo really disappointed”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the flowers you ordered did not meet your expectations and resembled the photo poorly. We take great pride in our products, and it's disheartening to learn that we fell short in this instance. I can see that our customer service team is awaiting your reply to look into this further for you. Best regards, Katie

Posted 1 year ago

“Nice flowers. I ordered the roses and lillies.”

Helpful Report

Posted 1 year ago

Hello Richard! Thank you for your wonderful 4-star review! We're glad to hear that you liked the flowers. We are pleased to see the flowers have bloomed as they should. Best wishes, Tom

Posted 1 year ago

“Love the flowers and the extra gifts great variety and suitable for all budgets”

Helpful Report

Posted 1 year ago

Hello Paul! Thank you so much for your wonderful 5-star review! We're delighted to hear that you loved the flowers and appreciated the variety of gifts we offer. It's great that you found options suitable for all budgets! Best wishes, Tom

Posted 1 year ago

“Received beautiful flowers for Mothers day. Very well packed . wrapped in damp cotton to keep them fresh, very ,very impressed .”

Helpful Report

Posted 1 year ago

Hello Rosemary! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you received beautiful flowers and appreciated the thoughtful packaging. Best wishes, Tom

Posted 1 year ago

“Always had a great service from Prestige - as a regular customer I’ve never been let down.”

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Posted 1 year ago

Hello Adrian! Thank you for your wonderful 4-star review! We're so pleased to know that you've consistently received great service from us. Best wishes, Tom

Posted 1 year ago

“Incredibly difficult website to navigate, pop-ups galore , quite difficult to pay. Almost gave up !”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. I'm truly sorry to hear that you found our website challenging to navigate and encountered issues during the payment process. We aim to provide a seamless experience for our customers, and I appreciate your feedback as it highlights areas where we can improve. Best regards, Katie

Posted 1 year ago

“This is the second time I have ordered from Prestige. First time went well. This time, while they arrived on time, they came in a very poor state: 2 stems had to be thrown away ad they had disintegrated. Rose petals dry and papery. All looking a bit tired.”

Helpful Report

Posted 1 year ago

Hello Robin, Thank you for your feedback. I'm really sorry to hear that your recent experience with us was not up to the standards we strive for. It’s disappointing to learn that the flowers did not arrive in the expected condition, and I understand how this would affect your experience with our service. From the images provided, we can see that the roses do still have the guard petals attached. Our team have responded to your email advising more on this. Best regards, Katie

Posted 1 year ago

“Simply awful ordering and checkout process. Buttons not working, autofill not enabled, address lookup not working, account registration failed so had to use Apple ID which I didn’t want to do… then it was not clear whether the add on I had selected was actually in my basket or not till after I’d checked out. I just hope the delivered product is significantly better than the ordering process.”

Helpful Report

Posted 1 year ago

Hello! Thank you for your feedback. We're truly sorry to hear about the challenges you faced during the ordering and checkout process. Your experience is important to us, and we'll be sure to pass your comments to our team for improvement. We hope that the product you receive exceeds your expectations. Best wishes, Tom

Posted 1 year ago

“NEVER USE THIS COMPANY, they advertise next day delivery but in the T and C's it states they have 3 to 4 days to deliver. When the delivery doesn't materialise they are only interested in keeping your money. They couldn't care less where your item is, or when it will be delivered.”

Helpful Report

Posted 1 year ago

Hello Clifford, Thank you for taking the time to share your experience. I’m sorry to hear about the frustration you've encountered with your order. It's certainly concerning to hear that our delivery timeline was not clear to you. We strive to provide accurate information in our terms and conditions, but I understand how this can lead to disappointment. Your feedback is essential, and I will ensure it gets to the right team as we continuously work on improving our communication and service. If there are any issues with the flowers due to the delayed delivery, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Katie

Posted 1 year ago

“Request and paid for flowers and next day delivery. This didn’t happen so I called and they advised they hadn’t completed this due to “suspected fraud” which isn’t believable as they had taken the money. They then advised they couldn’t do it and had sent me an email (they hadn’t). I’m waiting for my refund still. AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m truly sorry to hear about the issues you’ve faced with your order. It’s incredibly disappointing not to receive your flowers as expected, especially after you've already made the payment. I completely understand your frustration regarding the lack of communication and the missed email notification. When an order is flagged as potentially fraudulent, our team does reach out via email to inform customers. Your refund is currently being processed and should take 3-5 working days, depending on your card provider. Thank you for your patience, and again, I’m really sorry for the inconvenience. Best regards, Katie

Posted 1 year ago

“Giving it a 1 star rating as 0 stars is not available. I ordered the rose and lily flowers and paid extra for the large bouquet. What actually arrived is a joke of a bouquet. The picture online is not at all what was received. It has since been a week and the bouquet is still as pathetic as it was when it first arrived the only difference now being the flowers actually wilting away. I contacted the customer service team and they were just as bad at communicating and providing a solution to the embarrassment I felt of these flowers being delivered to a friend. Attaching a photo of what I ordered and what was received. I absolutely do NOT recommend. Don’t waste your money unless what you’re looking for is a sad pathetic bouquet.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We’re genuinely sorry to hear about your recent experience and understand how disappointing it must be to receive a bouquet that didn’t meet your expectations. It’s clear we fell short in delivering the quality you anticipated. I apologise for any frustration caused during your communication with our customer service team. I can see that they have requested some additional images after allowing time for the flowers to bloom. Once we receive these, we’ll be able to investigate the matter further for you. Thank you again for bringing this to our attention, and we’re truly sorry that we let you down on this occasion. Best regards, Katie

Posted 1 year ago

“Prices are expensive, although not the highest I have seen. Easy to order, although delivery address wasn't confirmed on the checkout page until after ordering was placed.”

Helpful Report

Posted 1 year ago

Hello Darren! Thank you for your thoughtful 4-star review! We appreciate your feedback regarding our prices and the ordering process. We're glad you found it easy to order, and we'll certainly look into confirming delivery addresses on the checkout page for a smoother experience. Best wishes, Tom

Posted 1 year ago

“Shockingly poor performance experience, wouldn’t even publish my initial review. On upgrading to a large bouquet & finally admitting they had sent the wrong size, offered £5 credit to cover a £10 upgrade on a £75 order. Total rip off; cannot possibly recommend.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. We're deeply sorry to hear about your disappointment with your recent order. It’s clear that we didn’t meet your expectations, and for that, we sincerely apologise. Regarding the size discrepancy, we regret that our resolution did not meet your satisfaction. We’ll review this internally to ensure better clarity and alignment in how we handle such cases. I can see that the £5.00 was offered due to this being the difference between the medium and large sizes. We appreciate your honesty and will take your comments seriously to enhance our customer experience moving forward. Thank you again for bringing this to our attention, and we’re truly sorry we let you down on this occasion. Best regards, Katie

Posted 1 year ago

“Great prices &beautiful flowers always”

Helpful Report

Posted 1 year ago

Hello Marion! Thank you for your wonderful 5-star review! We're delighted to hear that you appreciate our great prices and beautiful flowers. Best wishes, Tom

Posted 1 year ago

“Love ordering from this website,very easy to navigate and they always deliver in time.”

Helpful Report

Posted 1 year ago

Hello Omowunmi! Thank you for your wonderful 5-star review! We’re so pleased to hear that you find our website easy to navigate and that we consistently deliver on time. Your satisfaction means a lot to us! Best wishes, Tom

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,096 reviews