Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,096 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,096 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great service as always, would highly recommend”

Helpful Report

Posted 1 year ago

Hello Amanda, Thank you so much for your fantastic 5-star review! We truly appreciate your kind words and are thrilled to hear you would highly recommend our service. Best wishes, Tom

Posted 1 year ago

“Was generally disappointed with Prestige, it was our Anniversary and I wanted to surprise my wife at work with a delivery, i thought £8 was reasonable price for a pre 1pm delivery slot and was a reasonable price, however the amount of flowers (6 roses & 2 Lilys) for over £40 worth was not value for money and this was the larger bouquet. I wish I would have gone to Morrisons instead because I would have got triple the amount of flowers. Also it was mentioned on the website that I would text or notifications on the the morning on where and when they would be delivered, these never happened.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We're truly sorry to hear that your experience did not meet your expectations, especially on such a special occasion. We understand the importance of making anniversaries memorable, and we apologise for any disappointment regarding the value of the bouquet and the notifications. Your feedback about the size of the bouquet and delivery notifications is invaluable, and we’ll certainly take it into consideration to improve our service. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“I always use Prestige flowers. Beautiful flowers always on time and fabulous prices.”

Helpful Report

Posted 1 year ago

Hello Carol, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you consistently enjoy our beautiful flowers and that they arrive on time at fabulous prices. Best wishes, Tom

Posted 1 year ago

“Great website!”

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Posted 1 year ago

Hello Adam, Thank you for your excellent 5-star review! We're delighted to hear that you found our website great. Your feedback is much appreciated. Best wishes, Tom

Posted 1 year ago

“stated free delivery then charged me 5.99 but didn't see it until payment was confirmed x”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologise for the confusion regarding the delivery charges. It’s always our aim to be transparent with our pricing, and we’re sorry that this wasn’t your experience during checkout. I can confirm we do not offer free delivery. Best wishes, Rosie

Posted 1 year ago

“Oh my goodness! This website is impossible! Signed up to get the £10 off discount by downloading the App but no discount! The page keeps jumping and offering discounts but when you sign up.. guess what? No discount code! Not sure these flowers will even arrive at my mums address as no way to review the basket at the end of ordering. Fingers crossed the flowers are as stated in the advert because ordered the largest bunch.”

Helpful Report

Posted 1 year ago

Hello, Thank you for reaching out and sharing your experience. We're truly sorry to hear about the difficulties you encountered with our app and the checkout process. We strive to make the purchasing experience as smooth as possible, and it’s disappointing to know we did not meet that standard for you. Your concerns regarding the discount code and basket review are valid, and we’ll make sure to investigate these issues to improve our service. Best wishes, Rosie

Posted 1 year ago

“They delivered a different box. I had ordered a wine lovers box, and instead they sent a cocktail one. The delivery was on time.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're glad to hear that your delivery was on time, but we're truly sorry that there was a mix-up with your order. We strive for accuracy in fulfilling our customers’ selections, and we understand how disappointing it can be to receive something different than expected. Your comments are important to us, and we’ll be reviewing our order fulfilment processes to ensure that this does not happen again. If possible, please could you send us an image of the gift received to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“Beautiful flowers, great that you can choose add ons and delivery day!”

Helpful Report

Posted 1 year ago

Hello Lydia, Thank you for your amazing 5-star review! We're delighted to hear that you enjoyed our beautiful flowers and appreciated the options for add-ons and delivery days. Best wishes, Tom

Posted 1 year ago

“The pricing was decent but checking out was poor. There was no clear chance to review the contents of my basket, sneaky unclear postage added on last minute and unclear whether the address I was supposed to enter was my address or the person I wanted the flowers delivered to. Shame as I have no problem with add ins but they should be clear and upfront. I should have known in well in advance what the price was, how it broke down and had confidence the flowers will go to the correct address. Not tempted to use again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. Transparency and clarity are extremely important to us, and we deeply regret that your experience left you feeling uncertain about the final price and delivery details. While we do strive to make the delivery charge as clear as possible, we understand how important it is to ensure this process feels seamless and straightforward. Regarding the delivery and billing details, the section for delivery information does specify "delivery details" at the top. However, we take your concerns seriously and will carefully review our checkout process to make sure that basket contents, postage costs, and recipient information are presented more clearly and transparently. We genuinely value your feedback and will use it to make improvements. Thank you again for bringing this to our attention. Best wishes, Rosie

Posted 1 year ago

“Flowers arrived on time but for the price not many flowers in the bunch and 4 of the flowers were dead with 2 of the 4 losing their heads. I wouldn't be using prestige flowers again.”

Helpful Report

Posted 1 year ago

Hello Paula, Thank you for taking the time to share your thoughts with us. We're glad to hear the flowers arrived on time, but we’re truly sorry to learn that the quality did not meet your expectations. Your feedback is important, and we are continually working to ensure that our products are of the highest standard. I have contacted you via email to look into this and hopefully work towards a resolution. Best wishes, Ellie

Posted 1 year ago

“Flowers were lovely, apparently, but they were delivered a day early to that which I specifically requested. It was just lucky that the recipient was available.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us. We're pleased to hear that the flowers were lovely, but we sincerely apologise for the early delivery. We understand how important timing is for special occasions, and we appreciate your understanding in this matter. Your feedback helps us improve our service, and we hope to exceed your expectations in the future. Best wishes, Tom

Posted 1 year ago

“Bouquet arrived half the size of what is shown on the website. I paid an extra £5 to get a bigger one and I got an even smaller one. Customer service ‘copy and paste’ replies. No one to speak to. No one cares. Terrible service, terrible products - do not order from them.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your thoughts. I’m truly sorry to hear that the bouquet you received was not what you expected, and I understand how disappointing it can be when something doesn't meet your expectations, especially after paying extra for a larger size. I apologise for the experience you had with our customer service as well; that is not the impression we want to leave. We value your feedback and will use it to help improve our services moving forward. Best regards, Katie

Posted 1 year ago

“Unfortunately the flowers for a party I bought came with a quality problem as you can see in the pictures (dry and old) and didn’t even open. I’ve asked for the refund and they told me to take another bouquet or challenge it with my bank! Low quality flowers and terrible service.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I'm truly sorry to hear that the flowers you received did not meet our quality standards and that you encountered issues with our service. It's disappointing to know that we let you down, especially for a special occasion. Best regards, Katie

Posted 1 year ago

“Easy to use website. Products come in good health as describe and live/bloom for an impressive amount of time”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our website easy to use and that our products lived up to your expectations. It’s great to know they bloom for such a long time! Best wishes, Tom

Posted 1 year ago

“Are you serious. I spent nearly £50 on a bouquet of flowers and they look like £5 from Sainsburys. They were supposed to be delivered Sunday and turned up a day late. NEVER USING THIS COMPANY AGAIN”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. I'm truly sorry to hear that the bouquet did not meet your expectations and that it arrived a day late. We strive to provide quality products and timely delivery, and I'm sorry we fell short this time. Your feedback is important, and we would appreciate the opportunity to make things right. If not done already, please send us some images of th bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Rosie

Posted 1 year ago

“The flowers were due to be delivered for a birthday on 20th March. They were not delivered until 21st March. Very disappointing.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“Excelent delivery service. And the flowers stay for long time fresh. I got a delivery as a present, and now I will have a delivery for an amazing friend. Love Prestige.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your amazing 5-star review! We're delighted to hear that you enjoyed our delivery service and that our flowers lasted so long. Best wishes, Tom

Posted 1 year ago

“Easy to use and order online”

Helpful Report

Posted 1 year ago

Hello Kimberley, Thank you for your great 4-star review! We're glad to hear that you found our online ordering process easy and convenient. Best wishes, Tom

Posted 1 year ago

“A waste of money. I ordered large and would hate to see the smaller one. Nothing like the photos. Will not be using again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m sorry to hear that you were disappointed with your order. We strive to provide arrangements that match the expectations set by our photos, and it's clear we fell short in your case. Your concerns are important, and we’d love the chance to make this right. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Tom

Posted 1 year ago

“I like the look of all the flowers”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic 5-star review! We’re thrilled to hear that you appreciate the look of our flowers. We take pride in offering beautiful arrangements, and it’s wonderful to know they caught your eye. Best wishes, Tom

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,096 reviews