Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,766 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,766 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I can't say I was impressed by the flowers sent to my friend who was recovering from an operation. I felt rather disappointed and conned out of £34! You need to do better Prestige Flowers! There was nothing 'Prestige' about the flowers. In the image you advertise it shows 7 Lillies and 7 Roses. The bouquet I received was 5 of each. Do better Prestige Flowers! Not happy!”

Helpful Report

Posted 10 months ago

Hello Sandy, Thank you for sharing your feedback. I’m truly sorry that the flowers you received did not meet your expectations. Please note that the bouquet displayed on our website is the medium size (which includes six roses) as stated in the description. Since you purchased the standard size, it contains fewer stems. Best wishes, Rosie

Posted 10 months ago

“Flowers arrived late, despite paying for named day delivery, they were substandard , the company took no responsibility for the poor quality of the flowers or the late delivery. Think twice before placing an order with them. I wish I had taken note of some of the reviews which highlighted similar issues that I experienced.”

Helpful Report

Posted 10 months ago

Hello, I’m sorry to hear that your experience with us did not meet your expectations. It’s disappointing to receive late deliveries and substandard products, and I completely understand your frustration. We strive to provide a reliable service and high-quality flowers, so your feedback is very important. Warm regards, Rosie

Posted 10 months ago

“Ordered a roses and Lillie's bouquet and this is what a got!! Not what I ordered and paid for at all!!”

Helpful Report

Posted 10 months ago

Hello Margaret, I’m very sorry to hear that your recent order did not meet your expectations. I understand how disappointing it must be to receive something different than what you anticipated. Your feedback is crucial for us, as we strive to ensure our customers are satisfied with their purchases. I have located your order and can see that our customer service team has arranged for a fresh bouquet to be delivered. Warm regards, Rosie

Posted 10 months ago

“Website is great however I tried to use the 10% off coupon I was give. For signing up for your special offers a few hours before and it didn’t allow me to use the coupon which was frustrating.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your 5-star review! We appreciate your feedback about the coupon issue you encountered. We strive to make the shopping experience as seamless as possible, and I understand how frustrating that must have been. I can see that the code expired on the 1st. Best wishes, Rosie

Posted 10 months ago

“I placed an order for next day delivery on 1st of March went for larger bunch at cost of £38.48 ordered for a friend who had just moved to new house. Checked emails all day getting updates re. delivery time being changed only to get a final email to say deliver will be attempted next working day by Royal Mail. Which is now going to be the 3rd. God knows what state flowers will be in? To say I’m unhappy is an understatement. Should have read the reviews before ordering wish I’d used MP. who I’ve used for cards and gifts in the past always on time and pleased with quality! I shall be contacting customer services I expect a refund simply atrocious offering next day delivery and not providing it.”

Helpful Report

Posted 10 months ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear about the issues with your order. It’s frustrating when delivery expectations are not met, especially for such a thoughtful gesture like yours. Your feedback is invaluable to us as we continuously strive to improve our service. I can see that your order was delivered the following day. If the flowers were affected by the delay, please send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, and we'd be happy to look into this for you. Warm regards, Rosie

Posted 10 months ago

“The website is really well designed and it is very easy to place an order.”

Helpful Report

Posted 10 months ago

Hello, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our website well-designed and easy to use. Best wishes, Rosie

Posted 10 months ago

“Really happy with service.. looking forward to my £100 reward Thanks 😊”

Helpful Report

Posted 10 months ago

Hello, Thank you for your wonderful 5-star review! We're so glad to hear that you're happy with our service. Best wishes, Rosie

Posted 10 months ago

“I brought a beautiful bouquet of flowers off the website for my mother-in-law for her birthday but when they arrived it was very disappointing. They were half dead and looked like they hadn’t been put in water in the warehouse or in transit. I emailed the company to inform them and to get a refund and they were not helpful at all they only wanted to give me a £10 gift voucher or a £10 refund. I spent £40 on these flowers And they were dead.”

Helpful Report

Posted 10 months ago

Hello Erin, Thank you for your feedback, and I’m genuinely sorry to hear about your experience with the bouquet. It’s always our aim to deliver fresh and vibrant flowers, and it’s disheartening to learn that your order did not meet those standards. I understand how disappointing this must be, especially for a special occasion. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 10 months ago

“Not happy at all. I paid for the bigger bunch but I could have got 4 bunches from the supermarket for the price. Wish I could have added a photo but it didn’t seem to work.”

Helpful Report

Posted 10 months ago

Hello Veronica, Thank you for your feedback. I’m sorry to hear that you were disappointed with the size and value of the flowers you received. We strive to offer the best quality and value, and your input is important to us as we look to improve. Could you please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would like to look into this for you. Best wishes, Rosie

Posted 10 months ago

“I paid £50 with next day delivery expecting a big bunch of flowers as i paid for a bigger bunch extra £10 for them. They arrived and im not happy. I could of gone to a local supermarket and bought a £15 bunch of flowers and got so much more in the bunch, all the flowers had began browning and all the roses were wide open and browning too. So disappointed”

Helpful Report

Posted 10 months ago

Hello, Thank you for your feedback, and I'm really sorry to hear about your experience with the flowers. I completely understand your disappointment, especially when you expected a beautiful display for your investment. We strive for quality and it’s disheartening to learn that this was not reflected in your order. Please consider reaching out to our customer service team with your order details so we can address this for you. Warm regards, Rosie

Posted 10 months ago

“I've used prestige flowers now for a number off year always been satisfied good delivery and beautiful flowers and plants”

Helpful Report

Posted 10 months ago

Hello, Thank you for your wonderful 5-star review, Joyce! We're so glad to hear that you've consistently been satisfied with our flowers and plants over the years. It's always our aim to provide beautiful arrangements and reliable delivery. Best wishes, Rosie

Posted 10 months ago

“Easy to negotiate site & paying was simple”

Helpful Report

Posted 10 months ago

Hello, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our site easy to navigate and that the payment process was simple. Best wishes, Rosie

Posted 10 months ago

“I placed the order for my daughter's birthday which gave me the option for next day delivery on the 1st March which is her birthday. I have now got an email saying delivery scheduled for the 4th March, 3 day's too late. I would not have placed the order if they were up front and said that would be the case. Won't be ordering from them again nor will I be recommending them to anyone else! I'm so angry and disappointed.”

Helpful Report

Posted 10 months ago

Hello, Thank you for taking the time to leave a review. We are very sorry for the delay and for any disappointment caused on this special occasion. I can see that this was delivered the following day. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 10 months ago

“Very disappointed with the flowers that arrived. I spent extra for a medium bouquet and what arrived is nothing like the what was advertised! I would NOt recommend this company and annoyed that I spent money with them.”

Helpful Report

Posted 10 months ago

Hello, Thank you for taking the time to share your experience. I'm truly sorry to hear that the bouquet you received did not align with your expectations. We aim to provide a delightful floral experience, and it's disappointing to learn that we fell short in your case. If you haven’t done so already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 10 months ago

“Quick and easy to order flowers! Great prices and range of bouquets”

Helpful Report

Posted 10 months ago

Hello, Thank you for your wonderful 5-star review! We're so glad to hear that you found our flower ordering process quick and easy, as well as our prices and bouquet range appealing. Best wishes, Rosie

Posted 10 months ago

“So quick and comprehensively easy to orgder what I wanted”

Helpful Report

Posted 10 months ago

Hello, Thank you for your wonderful 5-star review! We're delighted to hear that you found the ordering process quick and easy. Best wishes, Rosie

Posted 10 months ago

“Always high quality”

Helpful Report

Posted 10 months ago

Hello, Thank you for your wonderful 5-star review! We greatly appreciate your kind words about our high-quality flowers. It's always our aim to deliver the best to our customers, and we're so glad to hear that we met your expectations! Best wishes, Rosie

Posted 10 months ago

“My mother spent a fortune on some flowers for me for my birthday that were due to be delivered on 23rd February, I finally received them on 27th and they were all dead. Definitely will not be shopping with you! Ord No 8590655.”

Helpful Report

Posted 10 months ago

Hello Victoria, Thank you for your feedback. I’m truly sorry to hear that the flowers you received were not fresh and arrived late. That’s certainly not the experience we want for our customers, and I can understand your disappointment. If you haven't already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Kindly include some images, including a bird's-eye view, so we can assist you further. Best wishes, Katie

Posted 10 months ago

“I ordered flowers on Thursday and I am still waiting,but yet you have taken the money from my account,I have emailed you guys and still no awnser of when I will get my flowers????”

Helpful Report

Posted 10 months ago

Hello, Thank you for your review. I'm sorry to hear that you're experiencing a delay with your order. We understand how important this is to you, and we're working hard to address your concerns. I can see that our customer service team have responded to your email and advised further. Best wishes, Rosie

Posted 10 months ago

“easy to use web site beatiful selection”

Helpful Report

Posted 10 months ago

Hello, Thank you for your amazing 5-star review! We're so glad to hear that you found our website easy to use and that you loved the beautiful selection we offer. Your feedback means a lot to us! Best wishes, Rosie

Posted 10 months ago

Prestige Flowers is rated 4.4 based on 273,766 reviews