Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,808 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,808 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered these flowers many times and everyone has loved them . I always get vouchers and offers and it’s a seamless process . I love prestige flowers thankyou .”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic 5-star review, Louise! We're overjoyed to hear that you have consistently enjoyed our flowers and found the process seamless. Best wishes, Katie

Posted 2 months ago

“Your website was easy to navigate and I had no problem choosing the products I wanted.”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our website easy to navigate and that you had no trouble choosing the products you wanted. Best wishes, Katie

Posted 2 months ago

“I was in the process of ordering flowers and at check out the price had increased by £5. I contacted them on the 'chat line' to be told it was £5 extra for the medium sized bunch. Be aware of this happening to you.”

Helpful Report

Posted 2 months ago

Hello Jim, Thank you for your feedback. I apologise for any confusion regarding the pricing of your flower arrangement at checkout. We understand how unexpected price changes can be frustrating, and we appreciate you bringing this to our attention. Your insight helps us improve our communication and ensure clarity for our customers. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Katie

Posted 2 months ago

“I have used prestige flowers on several occasions and they never disappoint thank you for making special occasions even better!”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your fantastic 5-star review, Diana! We're truly delighted to hear that you've had such positive experiences with us and that we could contribute to your special occasions. Best wishes, Katie

Posted 2 months ago

“Disgusting flowers, nothing like the pictures. 4 singular flowers came that were basically half dead. Ruined my mother’s birthday, I’m completely disgusted by them.”

Helpful Report

Posted 2 months ago

Hello Saif, I'm genuinely sorry to hear that the flowers you received did not meet your expectations and impacted your mother’s birthday negatively. We strive to deliver arrangements that match the beauty showcased in our images, and it’s disheartening to know we let you down this time. If not done already, please reach out to our customer service team with some images of the bouquet at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Katie

Posted 2 months ago

“It was really important to have found you despite there being other providers in your area. Your application is the most user-friendly, not complicated and economical. I really appreciate the simplicity and efficiency of your company. Greetings to the entire team.”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your generous 5-star review, Miguel! We’re thrilled to know that you found our application user-friendly and efficient. Best wishes, Katie

Posted 2 months ago

“Very impressed with Prestige Flowers. I ordered for next day delivery at 9pm the night before. The flowers arrived on time and I was really pleased with the quality and quantity of flowers for the price I paid. Definitely will be using again and will be recommending to my friends. Absolutely no need to use customer service, returns or refund services. I am ordering my Mother’s Day flowers from Prestige Flowers too”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your fantastic 5-star review, Alison! We're thrilled to hear that you were impressed with our next-day delivery service and the quality of our flowers. Your recommendation means a lot to us, and we look forward to helping you with your Mother’s Day flowers! Best wishes, Katie

Posted 2 months ago

“Expected a much fuller bouquet but as you can see in the photos it doesn't resemble what I expected to be delivered. I asked a colleague how much she thought I spent on it and she said £7. Will. Not be purchasing again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I'm sorry to hear that the bouquet did not meet your expectations. We strive to provide full and beautiful arrangements, and I understand how disappointing it can be to receive something that feels inadequate. We do state on the website that the images shown are a medium. As you purchased the standard size, there are fewer stems in the bouquet. Best regards, Katie

Posted 2 months ago

“Website is easy to follow and navigate. Payment details is straightforward. As Ive not use you befor and the flowers have yet to be delivered. I am unable to respont as to the quality nad delivery of the flowers.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your thoughtful 5-star review, Miss Sanderson! We're glad to hear that you found our website easy to navigate and our payment process straightforward. Best wishes, Katie

Posted 2 months ago

“I paid 50 pounds for a medium bouquet for my mothers birthday on March 5th but the flowers were an embarrassment to say the least. Small bunch of scruffy and drooping flowers, my mother threw half of them away the next day and had to cut off all the drooping leaves. Customer services didn't respond to my complaint including photos until a follow up from me. Now offering a 10 pound voucher for next time and after some discussion offering new flowers. A replacement a week after someone's birthday however is not an acceptable solution so will be challenging the cost via credit card. Do not recommend using them and certainly won't myself in the future.”

Helpful Report

Posted 2 months ago

Hello Angie, Thank you for sharing your experience, and I'm truly sorry to hear that the bouquet did not meet your expectations. We strive to deliver high-quality flowers, and I understand how disappointing it must be to receive something that fell short, especially for such a special occasion like your mother's birthday. I apologise for the delayed response from our customer service team. I assure you that your feedback is taken seriously, and we are constantly working to improve our service and offerings. Your comments will be forwarded to the relevant teams to ensure we can address these issues moving forward. Best regards, Katie

Posted 2 months ago

“Bought flowers for my wedding anniversary; upgraded to medium-sized, and my kids could have gotten a better bunch from the petrol station for £36, including delivery. It was my first time using this and my last.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I'm genuinely sorry to hear that the bouquet you received did not meet your expectations. We aim to provide high-quality arrangements, and it's disappointing to learn that we did not deliver on that promise for your special occasion. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Katie

Posted 2 months ago

“My Wife received her birthday and Anniversary flowers today 10th March as requested. The large size Wild and Wonderful bouquet was not large. Wild (obviously someone very angry made it up) and wonderful, it certainly was not .For a bouquet priced at £40 it was a disgrace. A £10 bunch from Tesco would have been nicer. At least 2 of heads were broken off one pink snapdragon and one chrysanthemums. Not happy with this at all. Having used you for 2 previous orders to friends I now worry about the state of their gifted bouquets. You won't get a chance to disappoint me again and Word of mouth can be powerful. Ken Holland A very unhappy customer”

Helpful Report

Posted 2 months ago

Hello Ken, Thank you for taking the time to share your thoughts, and I’m truly sorry to hear about your experience with the bouquet. We set high standards for our arrangements, and it’s disappointing to learn that we fell short this time, especially for such special occasions. I genuinely appreciate your past support with your previous orders and understand your frustration regarding the quality of the flowers received. Your feedback is important to us, and I will ensure it is passed on to our team. I can see that our customer service team are awaiting your reply. Best regards, Katie

Posted 2 months ago

“Reasonable prices and I like the way the add ons acts as prompts to get extra bits”

Helpful Report

Posted 2 months ago

Hello, Thank you for your wonderful 5-star review, Ola! We're delighted to hear that you appreciate our reasonable prices and the way our add-ons enhance your shopping experience. Best wishes, Rosie

Posted 2 months ago

“Please do not pay extra for early delivery. Prestige flowers use Royal Mail who cannot guarantee early delivery. Prestige flowers will not refund you if Royal Mail cannot deliver your flowers before 1pm. Scam.”

Helpful Report

Posted 2 months ago

Hello Tracey, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience regarding the early delivery option. We understand how important timely delivery is, and I apologise if you felt let down by the service provided through Royal Mail. We can see from the tracking that delivery was attempted as requested but there was no answer. Best regards, Katie

Posted 2 months ago

“Might as well go and buy supermarket flowers. Ordered these for my mother's 82nd birthday. Paid extra for the larger bouquet but when they arrived the foliage was badly wilted and a few flowers were broken, didnt look much different in size to the standard bouquet. Very disappointed in customer service.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience. I'm very sorry to hear that the bouquet did not meet your expectations, especially for such a special occasion as your mother's birthday. We aim for the highest quality in our arrangements, and it’s disappointing to know that the flowers arrived in less than perfect condition. We take customer feedback seriously, and I encourage you to reach out to us directly at enquiries@prestigeflowers.co.uk with your order details, so we can assist you further. Please include ‘REVIEW’ in the subject line. Best regards, Katie

Posted 2 months ago

“Really bad flowers for the price that was paid. They arrived in a box and the roses did not seem fresh. I was optimistic they would freshen up once they were in water with their plant food.I was very disappointed that the roses in the bouquet of flowers that cost my partner £45, looked like this after 6 days. The bouquet comprised of lilies and roses only, and the lilies have just started blooming, so it’s surprising the roses have withered so quickly. I called customer services to let them know and they advised they could not assist unless a picture of the flowers were taken within 3 days of delivery. All in all it was a very disappointing and poor experience from something that was a lovely gift from my partner. I DO NOT RECOMMEND THEM!”

Helpful Report

Posted 2 months ago

Hello Neha, Thank you for taking the time to share your experience with us. I'm really sorry to hear about the condition of the roses and that your expectations weren't met. Freshness is something we take very seriously, and it’s disappointing to learn that the flowers didn’t last as expected. We will look into this internally with our team. Best regards, Katie

Posted 2 months ago

“I choose the biggest bouquet and received a normal one , the flowers were fine but didn’t deserve £50 .”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I'm truly sorry to hear that the bouquet you received did not match your expectations, especially considering the size you chose. We aim to provide excellent value with our products, and it's disappointing to know we fell short in your experience. If you would like to discuss this further, please reach out to us at enquiries@prestigeflowers.co.uk with your order details; we’d like to assist you. Best regards, Katie

Posted 2 months ago

“Flowers never fully opened. Roses turned black around the edges and lilys dried up and died before properly opening. All care guides followed. Flowers dead within a week. Very poor for the price.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that the flowers you received did not open as expected and that they didn’t last as long as they should have. We strive to provide quality products, and it's disappointing to learn that we did not meet your expectations this time. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line, so we can look into this for you. Best regards, Katie

Posted 2 months ago

“Not delivered on the day requested and you don't even apologise. Just blame everyone else but you are the company I paid...”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback with us. I can see that the delivery date on the order was today and I can see that delivery has been made. Warm regards, Rosie

Posted 2 months ago

“Fabulous flowers thank you ,when you order on line you never really know what to expect. But very pleased with the whole process ,and will be ordering again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fabulous 5-star review, T.! We're so pleased to hear that you had a great experience with the online ordering process and that you're happy with your flowers. Best wishes, Rosie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 272,808 reviews