Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,760 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Nice product and good price, however found the ordering process a little confusing too many pop up boxes very distracted”

Helpful Report

Posted 7 months ago

Hello Andrew! Thank you for your thoughtful review! We're glad to hear you liked the product and found it offered good value. We appreciate your feedback about the ordering process; we'll definitely look into simplifying it for a smoother experience. If there's anything else we can assist with, don’t hesitate to get in touch! Best wishes, Rosie

Posted 7 months ago

“FIRST TIME CUSTOMER - NOT HAPPY I ordered over a week ago Orion Luxury large with 9.99 chocolates for my friends birthday they have just arrived - They cost me in in total £81.00. Just received a picture and a thank you from my friend - I am so disappointed the quality is terrible the roses are old and petals look like they are falling off also the flowers aren't luxury look like I bought some garage flowers. TBH I probably would have got better flowers from a garage. I feel I have been ripped off Absolutely Terrible!!”

Helpful Report

Posted 7 months ago

Hello Mrs Trimble, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the flowers and chocolates did not meet your expectations. This is not the standard of quality we aim to provide, and I can understand your disappointment. We appreciate your feedback as it helps us to improve our offerings. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Rosie

Posted 7 months ago

“Very disappointed with service, just would like to aware other people , what Prestige flowers no guarantee for next day delivery and you don’t get any refund, only ifs it’s pass 3 days. Still didn’t received my one, I can imagine how they will look after 3 days travelling in vans, of course if I will receive them.”

Helpful Report

Posted 7 months ago

Hello, Thank you for bringing your concerns to our attention. I'm truly sorry to hear about the delay with your delivery and the frustration it has caused you. We understand how important it is to receive your order on time and in perfect condition. Please know we take matters like this seriously and your feedback is invaluable to us as we work to improve our services. I can see that this has been delivered today. If there are any issues with the flowers, please send us some images and we would be happy to look into this for you. Best regards, Rosie

Posted 7 months ago

Helpful Report

Posted 7 months ago

“Delivery took 12 days, the flowers were rotten, mouldy and stinking. Sent images to the complaints department and they refused to give compensation. Horrendous company”

Helpful Report

Posted 7 months ago

Hello, I'm really sorry to hear about your experience with the delivery of your flowers. We strive to provide fresh and beautiful arrangements, and it’s clear we fell short this time. We take customer feedback seriously and want to understand more about this situation to improve our services. I have reached out via email. Thank you for bringing this to our attention. Best regards, Ellie

Posted 7 months ago

“Flowers were not good quality at all. Do not use.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that you were not satisfied with the quality of the flowers. We aim to provide only the best products, and it's clear we missed the mark in your case. Your comments are important to us, and we are always looking to improve our offerings. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your address and 'REVIEW' in the subject line? Best regards, Katie

Posted 7 months ago

“The website was so easy to use I’d got what I needed and checked out with in 5 minutes!! Brilliant service here at prestige flowers”

Helpful Report

Posted 7 months ago

Hello Brandon! Thank you for your brilliant 5-star review! We're so pleased to hear that you found our website easy to use and that you were able to check out quickly. Best wishes, Rosie

Posted 7 months ago

“Ordered flowers for my sisters birthday on the 13/05/25 for delivery on the 17/05. An Essex address but my order is showing on tracking as being in Plymouth. Been the same since the 17/05. Its now the 19/05. Still no delivery. I have emailed several times about this but getting no where. Not happy, will not be using Prestidge flowers again.”

Helpful Report

Posted 7 months ago

Hello, I’m very sorry to hear about the issues you've experienced with your order. I completely understand how frustrating it must be to have your sister’s birthday flowers delayed, especially when timely delivery is so important. If this has still not been received, please reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 7 months ago

“Poor quality flowers that didn’t last. Complained to company but they don’t stand by the advertised 100% satisfaction guarantee. I’m in New Zealand, recipient in uk but apparently I didn’t complain quickly enough!”

Helpful Report

Posted 7 months ago

Hello Nicky, Thank you for taking the time to share your concerns. I'm truly sorry to hear that the flowers did not last as expected and that your experience with our satisfaction guarantee was disappointing. We strive to uphold our commitment to quality and customer satisfaction, and I understand how frustrating it must be not to have that reflected in your order. I appreciate your feedback, as it helps us improve our services. If you haven't already done so, please reach out to our customer service team with any details regarding your experience. We take every comment seriously and want to ensure we can help. Best wishes, Katie

Posted 7 months ago

“They are overpriced, and just not what we expected paid over £50/- and all we got was a bare bunch of flowers!”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your thoughts. I’m really sorry to hear that the flowers did not meet your expectations, especially considering the price you paid. We understand how important it is to receive a beautiful arrangement that lives up to your hopes. We value your feedback and would like to look into this further. If you could send us some details about your order to enquiries@prestigeflowers.co.uk with 'REVIEW' in the subject line, it would greatly help us. Best regards, Rosie

Posted 7 months ago

“The bouquet was very disappointing given its price, it was by half smaller than on the photo on the website. (And we even paid extra to have a bigger bouquet).”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. I'm really sorry to hear that the bouquet did not meet your expectations and that it was smaller than what you anticipated based on the website. We understand how important it is to receive a product that matches your order and appreciate you bringing this to our attention. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 7 months ago

“Im sure the flowers will be lovely but when I checked out it was £83.97 but then it became £92!!! And I’ve no idea why, it said pay now £83.97 and by the time I checked out it had increased! I order online all the time so I don’t think it was me so beware when ordering!”

Helpful Report

Posted 7 months ago

Hello Carole, Thank you for your feedback. I’m sorry to hear that your checkout experience didn't go as smoothly as it should have. We understand how frustrating unexpected price changes can be, and your comments are invaluable for us to address these issues. I can see it was the delivery charge. As you selected before 1 pm delivery, it was £8.99. Please know that we are continuously striving to improve our processes and ensure transparency in pricing. If you have any further concerns or if there's anything else we can do to assist you, please feel free to reach out. Warm regards, Rosie

Posted 7 months ago

“I arranged for flowers to be sent to friend after she had major surgery. The flowers were delivered on date and time as requested.My friend was delighted with them . These flowers were delivered on the 25th of April and to date 18th may she still some of the flowers still looking good. I shall certainly be using prestige flowers again.many thanks S”

Helpful Report

Posted 7 months ago

Hello Caroline! Thank you for your wonderful 5-star review! We're delighted to hear that the flowers were delivered on time and brought joy to your friend during her recovery. It's fantastic to know that they are still looking good weeks later! Best wishes, Rosie

Posted 7 months ago

“Despite inserting a delivery address, flowers delivered to billing address. No one available to receive flowers as we were away. Intended Recipient did not receive flowers. Wasted flowers and wasted money. No confirmation email received with details.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave your feedback. I sincerely apologize for the mix-up with the delivery address and understand how frustrating it must be for the flowers not to reach the intended recipient. It’s concerning to hear about the lack of confirmation emails as well. We appreciate your input, as it highlights areas where we need to improve. If not done already, please reach out to our team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 7 months ago

“Beware, stay away from this supplier .”

Helpful Report

Posted 7 months ago

Hello Brian, Thank you for your feedback. I’m truly sorry to hear about your experience with us. It's disappointing to know that we did not meet your expectations and that you felt compelled to share your frustrations. We value all customer input as it helps us strive for improvement. Best wishes, Rosie

Posted 7 months ago

“Ordered medium size bouquet which was delivered yesterday. Number of Blooms ridiculous for price and just had photos from recipient showing half are now dying. Contacted company about poor contents no point in contacting them regarding 24 hour life of flowers. Flower manager says they are fine in photos so end of story. Safest thing to do is avoid using them.”

Helpful Report

Posted 7 months ago

Hello Carole, Thank you for sharing your concerns. I’m truly sorry to hear that the bouquet did not meet your expectations and that you're experiencing issues with the flowers' lifespan. It’s disappointing to learn that our response didn’t provide the resolution you were hoping for. We aim for our customers to be satisfied with their purchases, and your feedback is vital in helping us improve. Best wishes, Rosie

Posted 7 months ago

“Sent flowers to my mother and grandmother, a number of the flowers were dead on delivery, not helped by the fact that the courier had left them on the door step without ringing the bell…,I suspect they did not have the capacity to accept the order when made, but instead of saying that accepted the delivery, the money and made a subpar effort… not worth the money will not be using again”

Helpful Report

Posted 7 months ago

Hello, Thank you for bringing this to our attention. I'm truly sorry to hear that the flowers you sent to your mother and grandmother arrived in poor condition and that the delivery experience did not meet your expectations. We take such matters seriously and it’s disappointing to hear that we fell short in this instance. Best wishes, Rosie

Posted 7 months ago

“I ordered the medium bouquet and have included what is shown for the medium bunch and what was delivered. I don’t think they match! I wouldn’t order again.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your feedback. I’m really sorry to hear that the bouquet you received did not match your expectations based on what was displayed. We strive to provide beautiful arrangements and your concerns are important to us. We would appreciate the opportunity to address this matter with you. If you could send us some more images, including a birds-eye view, along with your order details to enquiries@prestigeflowers.co.uk, it would help us investigate further. Thank you for your understanding and we hope to resolve this for you. Best wishes, Katie

Posted 7 months ago

“ich habe über eine Stunde Zeit investiert, um Blumen zu bestellen. Leider bekam ich weder den versprochenen Rabatt, noch die Adresse in London und ohne Anmeldung geht gar nichts. Nun suche ich mir wieder einen neuen shop und bezahle dort die 50 Pfund für einen Strauß!”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your experience with us. I'm sorry to hear that the ordering process was frustrating and that you didn't receive the discounts and shipping address you requested. We're working to improve our service and prevent such issues. I understand that this has led you to choose a different store, and we deeply regret this. Your feedback is important to us, and we hope to have the opportunity to provide you with a better experience in the future. Best wishes, Rosie

Posted 7 months ago

“The flowers didn't turn up till 630pm They were dull and dying no plant food and no card or message to say who they were from which I requested”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. I am also very sorry for the missing message card, flowers food and any disappointment caused by the flowers. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 273,760 reviews