Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,760 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Avoid at all cost, what they send are nothing like the images of what you purchase. When you complain they state they have sent the photos to the florist and they see nothing wrong with the quantity or quality. Stick to a local florist that you know and trust is my advice. I'd have given no stars if possible.”

Helpful Report

Posted 7 months ago

Hello, I’m really sorry to hear about your experience. It’s disappointing to know that the product you received didn’t match your expectations based on our images. We appreciate your feedback and understand your suggestion to support local florists instead. Your comments are important to us, and we will take them into account to improve our services. Thank you for sharing your thoughts. Kind regards, Tom

Posted 7 months ago

“Following our complaint, very reassuring follow up from Prestige Flowers, they have listened and responded very well - sending to our friend a beautiful bunch of flowers - thank you very much - greatly appreciated. Warm regards David and Pauline.”

Helpful Report

Posted 7 months ago

Hello David and Pauline! Thank you for your kind 4-star review! We're glad to hear that our follow-up was reassuring and that your friend received a beautiful bunch of flowers. Your appreciation means a lot to us! Warm regards, Rosie

Posted 7 months ago

“I ordered a bunch of flowers from this site as a condolences gesture after the sudden loss of someone i knew. They charged me £28 and sent me 7 measly flowers (it was a £38 total fee with card & delivery charge). I sent images to state how disappointed I was at what I received. They offered me a £5 voucher off of my ‘next order’. I explained I was not going to order anymore flowers from them & a half refund was what I saw as acceptable. They tried again to offer more flowers & finally a £5 refund. I refused & they just signed off from their last email. I am thoroughly disappointed at this rip off service. Don’t waste your money. They have made a terrible time even worse. Stay away. I have tried to upload a photo but it’s not allowing me.”

Helpful Report

Posted 7 months ago

Hello, I’m really sorry to hear about your disappointing experience. It’s always difficult to navigate such sensitive times, and we understand that you expected our product to reflect that level of care. We strive to deliver quality service and value, and I regret that we fell short in this instance. Your feedback is vital for us, and we will certainly take it into account to improve our services for future customers. Thank you for sharing your experience with us. Kind regards, Tom

Posted 7 months ago

“Have used these many times. Good quality flowers that last.”

Helpful Report

Posted 7 months ago

Hello Chloe! Thank you for your fantastic 5-star review! We're thrilled to hear that you've enjoyed our flowers multiple times and that you find them to be of good quality and long-lasting. Your loyalty means the world to us! Best wishes, Rosie

Posted 7 months ago

“disappointing really for the money . very small very basic . think u can buy better from supermarket”

Helpful Report

Posted 7 months ago

Hello, I'm sorry to hear that you were disappointed with your purchase. We understand how important it is to feel you’ve gotten value for your money, especially when it comes to gifts. It's disheartening to know that you found the arrangement to be smaller and more basic than you anticipated. Your feedback is essential, and we'll certainly take it into consideration as we work on improving our offerings. If there's anything we can do to help address your concerns, please feel free to reach out to us. Thank you for sharing your thoughts. Kind regards, Tom.

Posted 7 months ago

“Really annoyed. An embarrassing gift for a friend. Would expect far more for my money, especially as I paid extra to upgrade the bouquet. Could have got the same volume at Tesco for £10! :(”

Helpful Report

Posted 7 months ago

Hello Lisa, I'm truly sorry to hear that you were disappointed with your recent order. It's understandable to feel let down when you expect more for your money, especially when gifting a friend. We aim to provide quality bouquets that meet our customers' expectations, and it's concerning to hear we fell short in your case. Your feedback is invaluable, and we will certainly use it to improve our offerings in the future. If there's anything we can do to address your concerns, please don't hesitate to reach out. Thank you for sharing your thoughts with us, and we hope to regain your trust. Kind regards, Tom.

Posted 7 months ago

“Terrible service and quality! Hardly any flowers in the bouquet which I ordered and looked nothing like the picture! Only refund they’ve offered is £10 off my next purchase which I will not be using as I certainly will not be using this company again! Shameful!!!”

Helpful Report

Posted 7 months ago

Hello Callum, I’m truly sorry to hear about your disappointing experience with us. It’s understandably frustrating when expectations aren’t met, and we strive to depict our products accurately. Your feedback is important, and we will certainly take it into account as we work to improve our offerings. We hope you might reconsider and give us another chance in the future. Thank you for sharing your thoughts with us. Kind regards, Tom.

Posted 7 months ago

“Prestige Flowers are beautiful for special birthday present and it was very easy to order the flowers online! Thank you Prestige Flowers!”

Helpful Report

Posted 7 months ago

Hello Shirley! Thank you for your fantastic 5-star review! We're so glad to hear that you found our flowers to be a beautiful choice for a special birthday present and that the online ordering process was easy for you. Your kind words mean a lot to us! Best wishes, Rosie

Posted 7 months ago

“Ihave been using Prestige Flowers for many years and always had A HAPPY FEED BACK MANY THANKS”

Helpful Report

Posted 7 months ago

Hello Anne! Thank you for your amazing 5-star review! We’re delighted to hear that you’ve been enjoying our flowers for so many years. Your continued support means a lot to us, and we’re here to keep bringing you happiness! Best wishes, Rosie

Posted 7 months ago

“Absolutely dreadful”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback. We’re genuinely sorry to hear that your experience with us was not satisfactory. If there’s anything further you’d like to discuss or if we can assist you in any way, please feel free to reach out. Kind regards, Rosie.

Posted 8 months ago

“Were not worth the money , should of gone to Aldi. Box arrived battered flowers ok just not worth the money paid”

Helpful Report

Posted 8 months ago

Hello Keith, Thank you for your feedback, and I'm sorry to hear that your recent experience did not meet your expectations. It’s concerning to hear you felt they didn’t provide value for your payment. Your comments are important to us, and we’ll certainly take them into consideration as we continue to improve our service and product quality. We aim to ensure that all our customers feel satisfied with their purchases, and feedback like yours helps us in that mission. If there’s anything else you’d like to discuss or if we can assist you further, please reach out. Kind regards, Rosie.

Posted 8 months ago

“Wow. I was struck by the sheer beauty of the blooms. I just know my friend will be delighted.”

Helpful Report

Posted 8 months ago

Hello Joan! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you were struck by the beauty of our blooms. Your friend is sure to be delighted with such a gorgeous gift! Best wishes, Rosie

Posted 8 months ago

“Flowers are lovely Delivered on time But the price for the amount of flowers is well over priced especially as I payed for the large size .£47.49 + 8.99 shipping. And the picture advert dose not resemble what has arrived very disappointed.”

Helpful Report

Posted 8 months ago

Hello Kevin, Thank you for sharing your thoughts with us. We’re thrilled to hear you found the flowers lovely and that they arrived on time, but we're genuinely sorry to learn that the quantity and pricing did not meet your expectations. Your feedback regarding the value and resemblance of our arrangements is important to us, and we appreciate you bringing it to our attention. We strive to provide high-quality products that reflect the images shown, and I apologize for any disappointment this has caused. We are currently reviewing our pricing and presentation to ensure that our customers receive exactly what they expect. Thank you for your honesty, as it helps us improve our service. If there’s anything else we can assist you with, please let us know. Kind regards, Rosie.

Posted 8 months ago

“Always lovely flowers with this company”

Helpful Report

Posted 8 months ago

Hello Veronica! Thank you for your lovely 5-star review! We’re overjoyed to hear that you always find our flowers to be lovely. Your kind words truly brighten our day! Best wishes, Rosie

Posted 8 months ago

“Absolutely disgusting. The flowers were awful. Nothing like the flowers shown. When I complained.I was told to send a picture which I did. They said they couldn’t see it. Sent a replacement which was equally as bad. Then sent me an email telling me how to cut the flowers. I’m embarrassed and furious with the service and the flowers. They were sent to me sister in law . As a get well present. Really don’t give them you business. You will be very let down.”

Helpful Report

Posted 8 months ago

Hello Ann, I’m truly sorry to hear about your experience with us. Your feedback is important, and I understand how disappointing it must have been to receive flowers that did not meet your expectations, especially when they were intended as a gesture of care for your sister-in-law. I sincerely apologize for the issues you encountered when you reached out for assistance. I regret that we did not provide the resolution you expected. Your comments regarding the quality of our flowers and the information provided after your complaint will be taken seriously as we strive to improve our service. Thank you for sharing your thoughts, and please know we appreciate the opportunity to learn from your experience. Kind regards, Rosie.

Posted 8 months ago

“terrible website with sneaky pricing. Hear is the special sales price of our flowers.....oh you want a normal size bunch? That will be five more pounds.......wait, you want the recipient to know who sent it with a standard little card? 50p more sucker! Why do companies strive for lower and lower customer service with mis-leading price. Let's see if I win the £100 review prize with my honest assessment.....”

Helpful Report

Posted 8 months ago

Hello Adam, Thank you for sharing your feedback. We're genuinely sorry to hear that you found our pricing structure unclear and your experience with our website frustrating. Our goal is to provide flexibility and transparency by offering a range of bouquet sizes and optional extras, such as personalised cards. That said, we understand how this may have come across differently during the ordering process, and we’ll be reviewing how this information is presented to ensure it’s as clear and upfront as possible. We truly value honest feedback like yours, as it helps us identify areas where we can improve both our service and our customers’ experience. Kind regards, Rosie.

Posted 8 months ago

“Absolutely stunning flowers everytime, always a great choice to choose from and fast delivery. Prestige Flowers is a favourite of mine and I've received many compliments when I send them as a gift or for myself at home. Thankyou again.🥰💐”

Helpful Report

Posted 8 months ago

Hello Amanda! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you find our flowers absolutely stunning and that they’ve brought you so many compliments. Your support means the world to us! Best wishes, Rosie

Posted 8 months ago

“I'm sorry Prestige, but I found your website incredibly difficult to navigate, update and check out my order. It has taken me around three hours to finally place the order and even now I'm not totally confident that it will be correct. The forgotten password facility did not work at all (tried three times), no email arrived from you as indicated, and finally your agent Laura C arranged for the IT department to give me a machine generated password so I could reset my own (thank you Laura). Updating my address took twice before it would accept and confirm, and trying to check out was a nightmare. After selecting Card payment, the system hung up and I could not check out. The chat screen obscured what I assume was the 'Pay Now' or 'Finish' box - I clicked on it in desperation and hoped for the best!! I think I now have a confirmation email from you, so all's well that ends well - I hope!!”

Helpful Report

Posted 8 months ago

Hello Lynne, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about the difficulties you experienced while navigating our website and placing your order. I understand that a seamless ordering process is crucial, especially when you're eager to send a thoughtful gift. It’s concerning to hear about the challenges with the password reset and address updates, as well as the issues you faced during checkout. I appreciate you acknowledging Laura's assistance; we are fortunate to have dedicated team members ready to help. Your comments regarding website navigation are invaluable, and we will certainly use them to improve our platform. I'm relieved that you received a confirmation email and hope your order is ultimately what you hoped for. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out. Best wishes, Katie

Posted 8 months ago

“The webstie is very easy to use and the flowers and gifts are all so beautiful I had trouble choosing what to order as a thank you gift!”

Helpful Report

Posted 8 months ago

Hello Cathryn! Thank you for your lovely 5-star review! We're delighted to hear that you found our website easy to use and enjoyed the beautiful selection of flowers and gifts. Best wishes, Rosie

Posted 8 months ago

“Thankyou the flowers for my daughter are beautiful and delived the day after my order was placed”

Helpful Report

Posted 8 months ago

Hello Margaret! Thank you for your wonderful 5-star review! We’re so pleased to hear that the flowers for your daughter are beautiful and that they arrived promptly. Best wishes, Rosie

Posted 8 months ago

Prestige Flowers is rated 4.4 based on 273,760 reviews