Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,808 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,808 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you Prestige for never letting me down! You always send what is written on the tin! 🎊🎉🙏”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic 5-star review, Nikola! We're absolutely delighted to hear that we consistently meet your expectations. Best wishes, Rosie

Posted 2 months ago

“Fabulous quality, fast delivery and effective communication. The whole experience was very enjoyable and centred around me as an individual and my experience as a customer thank you so much 🤗”

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Posted 2 months ago

Hello, Thank you so much for your amazing 5-star review! We're thrilled to hear that you enjoyed the quality of our service and felt valued as a customer. Best wishes, Rosie

Posted 2 months ago

“Our order to my Aunt arrived on time and she said they were gorgeous and lasted for a couple of weeks. We placed our order online from Australia and are very happy with everything ie service, price and delivery.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your wonderful 5-star review, Elizabeth! We're thrilled to hear that your Aunt loved the flowers and that everything went smoothly with your order from Australia. Best wishes, Rosie

Posted 2 months ago

“Easy to see , lovely flowers to choose from Also a good selection of chocolates”

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Posted 2 months ago

Hello, Thank you for your wonderful 5-star review, Rupert! We're delighted that you found our selection of flowers and chocolates appealing. Best wishes, Rosie

Posted 2 months ago

“Do not use this company My order did not arrive at all was told they didn’t do refunds Thank goodness I ordered through PayPal they got my refund for me”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about the issues you faced with your order. We strive to provide excellent service, and it’s disappointing to know that we missed the mark this time. I appreciate you sharing your experience, as it helps us to improve our processes. Best wishes, Rosie

Posted 2 months ago

“I ordered flowers for my friends bday. Paid over the odds at nearly £50 inc delivery. Flowers did not turn up on time. When I emailed simply got a message with a link to royal mail. Not happy. Disappointing service. Shopped local to ensure on time delivery but disappointed that my order was stuck in the uk when I chased why my order had not been delivered. Will think twice next time. Would have ordered from a much cheaper uk supplier if I'd of known. Disappointing service, won't be using again!”

Helpful Report

Posted 3 months ago

Hello, Thank you for sharing your experience, and I sincerely apologise for the inconvenience with your order. Due to the distance between the delivery address and the distribution centre, it can take extra time as stated on our website. I appreciate your feedback about the communication as well; we do our best to keep customers informed during unforeseen delays. Please know that your comments are taken seriously, and we’re actively working to improve our processes. Best regards, Katie

Posted 2 months ago

“I ordered a bouquet from Prestige Flowers, expecting the beautiful, full arrangement shown on their website (first image). However, what I actually received was completely different – a much smaller bouquet with far fewer flowers, wrapped in black paper that looks more suited for a funeral (second image). The difference between what was advertised and what arrived is unacceptable. This is misleading advertising, and I feel like I paid for something I did not receive. Extremely disappointed with this order and will not be using Prestige Flowers again. Would not recommend.”

Helpful Report

Posted 3 months ago

Hello Sergey, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience did not meet your expectations. We strive to provide accurate representations of our arrangements and I can understand how receiving something different would be disappointing. Please note we do advertise a medium size bouquet as stated on the website. As you purchased the standard size, there are fewer stems in the bouquet. Best regards, Katie

Posted 2 months ago

“Love ur site I ordered so many different things and the response has always been beautiful…”

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Posted 3 months ago

Hello, Thank you for your wonderful 5-star review, DJ! We're absolutely thrilled to hear that you've loved our site and that your orders have always met your expectations. Best wishes, Rosie

Posted 2 months ago

“Very informative website. Very impressed will definitely recommend you.”

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Posted 3 months ago

Hello, Thank you for your wonderful 5-star review, Sue! We’re so glad to hear that you found our website informative and that you are impressed with our service. Your recommendation means a lot to us! Best wishes, Rosie

Posted 2 months ago

“Hi. I don't receive my order yet. Delivery date was on the 8 March. Disgusting”

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Posted 3 months ago

Hello Vasile, Thank you for your feedback. I’m really sorry to hear that your order has not arrived yet. We understand how frustrating this can be, and I appreciate your patience as we work to resolve this issue. I can see that this has been delivered. Best regards, Katie

Posted 2 months ago

“It’s an easy website to use and as it’s my first order I can’t comment on the flowers but I will do once I have received them. Looking forward to seeing the first I’m sending to my dear sister!”

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Posted 3 months ago

Hello, Thank you for your wonderful 4-star review! We're glad to hear that you found our website easy to use. We hope your flowers bring joy to your dear sister when they arrive! Best wishes, Rosie

Posted 2 months ago

“Flowers didn't arrive. Ordered 6 days prior to anniversary but at 4pm on the actual day received an email to say they wouldn't be delivered. Do not rely on this company.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your flowers did not arrive as expected on such an important day. We strive to provide timely deliveries, and it's disappointing to learn we let you down. I can see that our team have responded to your email and this was delivered successfully the following day. Best regards, Katie

Posted 2 months ago

“Flowers were half dead on arrival. They perked up for about a day after being put in water but completely dead after 2 days.”

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Posted 3 months ago

Hello Dan, Thank you for your feedback. I’m genuinely sorry to hear that the flowers you received were not in good condition. We strive to deliver fresh and beautiful arrangements, and it’s disappointing to hear that we fell short this time. I can see that our customer service team has responded to your email. Best regards, Katie

Posted 2 months ago

“Very disappointed considering upgraded to a larger bunch and paid more didn't feel value for money 5 roses and 3 lily's don't bother wasting your money.”

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Posted 3 months ago

Hello Stacey, Thank you for your feedback. I’m really sorry to hear that you felt your order did not provide the value you expected, especially after upgrading. We aim to provide beautiful arrangements that satisfy our customers, and it’s disheartening to know we missed the mark this time. If you’d like to discuss this further, please reach out to us at enquiries@prestigeflowers.co.uk with your order details. Please include some images of the bouquet in your email. Warm regards, Katie

Posted 2 months ago

“Your website promotes next day delivery if ordered by 10pm. Your tracking with royal mail indicates my flowers had a ‘requested’ date of today which havent even arrived and are currently sat in some warehouse in a box”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see your order was delivered the following day. Warm regards, Katie

Posted 2 months ago

“Great selection competitive prices and ease of usage on website”

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Posted 3 months ago

Hello, Thank you for your wonderful 5-star review, Andrew! We're delighted to hear that you found our selection, prices, and website ease of use to your liking. Your feedback is greatly appreciated! Best wishes, Rosie

Posted 2 months ago

“Beautiful flowers. Fast delivery options, really easy to use website with great choices, highly recommend 👌”

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Posted 3 months ago

Hello, Thank you for your wonderful 5-star review, Joy! We're so glad to hear you loved the flowers and found our website easy to use. Best wishes, Rosie

Posted 2 months ago

“Very very disappointed, they look nothing like the photo of the bouquet I ordered.”

Helpful Report

Posted 3 months ago

Hello Sheila, Thank you for taking the time to share your thoughts. I'm really sorry to hear that the bouquet you received didn't resemble what you expected from the photo. We understand how disappointing it is when an order doesn't meet your expectations. If you could send us some clear photos of your bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we would be happy to investigate this further for you. Best wishes, Tom

Posted 2 months ago

“I love prestige flowers I always use them. It's a shame the app doesn't work anymore and can't download their new one as it's not compatible with my phone which is a new phone.”

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Posted 3 months ago

Hello, Thank you so much for your wonderful 5-star review, Dave! We truly appreciate your loyalty and are delighted to hear you love our flowers. We're sorry to hear about the app compatibility issue and appreciate your feedback. Best wishes, Rosie

Posted 2 months ago

“Wouldn't really use this service again. Then roses were damaged and bruised.”

Helpful Report

Posted 3 months ago

Hello Jamaal, Thank you for your feedback, and I’m really sorry to hear that the roses you received were damaged and bruised. We always aim for our products to arrive in perfect condition, and it’s unfortunate that we didn’t meet that expectation this time. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would like to look into this for you. Best wishes, Rosie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 272,808 reviews