Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,029 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Im sure the flowers will be lovely but when I checked out it was £83.97 but then it became £92!!! And I’ve no idea why, it said pay now £83.97 and by the time I checked out it had increased! I order online all the time so I don’t think it was me so beware when ordering!”

Helpful Report

Posted 11 months ago

Hello Carole, Thank you for your feedback. I’m sorry to hear that your checkout experience didn't go as smoothly as it should have. We understand how frustrating unexpected price changes can be, and your comments are invaluable for us to address these issues. I can see it was the delivery charge. As you selected before 1 pm delivery, it was £8.99. Please know that we are continuously striving to improve our processes and ensure transparency in pricing. If you have any further concerns or if there's anything else we can do to assist you, please feel free to reach out. Warm regards, Rosie

Posted 11 months ago

“I arranged for flowers to be sent to friend after she had major surgery. The flowers were delivered on date and time as requested.My friend was delighted with them . These flowers were delivered on the 25th of April and to date 18th may she still some of the flowers still looking good. I shall certainly be using prestige flowers again.many thanks S”

Helpful Report

Posted 11 months ago

Hello Caroline! Thank you for your wonderful 5-star review! We're delighted to hear that the flowers were delivered on time and brought joy to your friend during her recovery. It's fantastic to know that they are still looking good weeks later! Best wishes, Rosie

Posted 11 months ago

“Despite inserting a delivery address, flowers delivered to billing address. No one available to receive flowers as we were away. Intended Recipient did not receive flowers. Wasted flowers and wasted money. No confirmation email received with details.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave your feedback. I sincerely apologize for the mix-up with the delivery address and understand how frustrating it must be for the flowers not to reach the intended recipient. It’s concerning to hear about the lack of confirmation emails as well. We appreciate your input, as it highlights areas where we need to improve. If not done already, please reach out to our team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 11 months ago

“Beware, stay away from this supplier .”

Helpful Report

Posted 11 months ago

Hello Brian, Thank you for your feedback. I’m truly sorry to hear about your experience with us. It's disappointing to know that we did not meet your expectations and that you felt compelled to share your frustrations. We value all customer input as it helps us strive for improvement. Best wishes, Rosie

Posted 11 months ago

“Ordered medium size bouquet which was delivered yesterday. Number of Blooms ridiculous for price and just had photos from recipient showing half are now dying. Contacted company about poor contents no point in contacting them regarding 24 hour life of flowers. Flower manager says they are fine in photos so end of story. Safest thing to do is avoid using them.”

Helpful Report

Posted 11 months ago

Hello Carole, Thank you for sharing your concerns. I’m truly sorry to hear that the bouquet did not meet your expectations and that you're experiencing issues with the flowers' lifespan. It’s disappointing to learn that our response didn’t provide the resolution you were hoping for. We aim for our customers to be satisfied with their purchases, and your feedback is vital in helping us improve. Best wishes, Rosie

Posted 11 months ago

“Sent flowers to my mother and grandmother, a number of the flowers were dead on delivery, not helped by the fact that the courier had left them on the door step without ringing the bell…,I suspect they did not have the capacity to accept the order when made, but instead of saying that accepted the delivery, the money and made a subpar effort… not worth the money will not be using again”

Helpful Report

Posted 11 months ago

Hello, Thank you for bringing this to our attention. I'm truly sorry to hear that the flowers you sent to your mother and grandmother arrived in poor condition and that the delivery experience did not meet your expectations. We take such matters seriously and it’s disappointing to hear that we fell short in this instance. Best wishes, Rosie

Posted 11 months ago

“I ordered the medium bouquet and have included what is shown for the medium bunch and what was delivered. I don’t think they match! I wouldn’t order again.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your feedback. I’m really sorry to hear that the bouquet you received did not match your expectations based on what was displayed. We strive to provide beautiful arrangements and your concerns are important to us. We would appreciate the opportunity to address this matter with you. If you could send us some more images, including a birds-eye view, along with your order details to enquiries@prestigeflowers.co.uk, it would help us investigate further. Thank you for your understanding and we hope to resolve this for you. Best wishes, Katie

Posted 11 months ago

“ich habe über eine Stunde Zeit investiert, um Blumen zu bestellen. Leider bekam ich weder den versprochenen Rabatt, noch die Adresse in London und ohne Anmeldung geht gar nichts. Nun suche ich mir wieder einen neuen shop und bezahle dort die 50 Pfund für einen Strauß!”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your experience with us. I'm sorry to hear that the ordering process was frustrating and that you didn't receive the discounts and shipping address you requested. We're working to improve our service and prevent such issues. I understand that this has led you to choose a different store, and we deeply regret this. Your feedback is important to us, and we hope to have the opportunity to provide you with a better experience in the future. Best wishes, Rosie

Posted 11 months ago

“The flowers didn't turn up till 630pm They were dull and dying no plant food and no card or message to say who they were from which I requested”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. I am also very sorry for the missing message card, flowers food and any disappointment caused by the flowers. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 11 months ago

“Avoid at all cost, what they send are nothing like the images of what you purchase. When you complain they state they have sent the photos to the florist and they see nothing wrong with the quantity or quality. Stick to a local florist that you know and trust is my advice. I'd have given no stars if possible.”

Helpful Report

Posted 11 months ago

Hello, I’m really sorry to hear about your experience. It’s disappointing to know that the product you received didn’t match your expectations based on our images. We appreciate your feedback and understand your suggestion to support local florists instead. Your comments are important to us, and we will take them into account to improve our services. Thank you for sharing your thoughts. Kind regards, Tom

Posted 11 months ago

“Following our complaint, very reassuring follow up from Prestige Flowers, they have listened and responded very well - sending to our friend a beautiful bunch of flowers - thank you very much - greatly appreciated. Warm regards David and Pauline.”

Helpful Report

Posted 11 months ago

Hello David and Pauline! Thank you for your kind 4-star review! We're glad to hear that our follow-up was reassuring and that your friend received a beautiful bunch of flowers. Your appreciation means a lot to us! Warm regards, Rosie

Posted 11 months ago

“I ordered a bunch of flowers from this site as a condolences gesture after the sudden loss of someone i knew. They charged me £28 and sent me 7 measly flowers (it was a £38 total fee with card & delivery charge). I sent images to state how disappointed I was at what I received. They offered me a £5 voucher off of my ‘next order’. I explained I was not going to order anymore flowers from them & a half refund was what I saw as acceptable. They tried again to offer more flowers & finally a £5 refund. I refused & they just signed off from their last email. I am thoroughly disappointed at this rip off service. Don’t waste your money. They have made a terrible time even worse. Stay away. I have tried to upload a photo but it’s not allowing me.”

Helpful Report

Posted 11 months ago

Hello, I’m really sorry to hear about your disappointing experience. It’s always difficult to navigate such sensitive times, and we understand that you expected our product to reflect that level of care. We strive to deliver quality service and value, and I regret that we fell short in this instance. Your feedback is vital for us, and we will certainly take it into account to improve our services for future customers. Thank you for sharing your experience with us. Kind regards, Tom

Posted 11 months ago

“Have used these many times. Good quality flowers that last.”

Helpful Report

Posted 11 months ago

Hello Chloe! Thank you for your fantastic 5-star review! We're thrilled to hear that you've enjoyed our flowers multiple times and that you find them to be of good quality and long-lasting. Your loyalty means the world to us! Best wishes, Rosie

Posted 11 months ago

“disappointing really for the money . very small very basic . think u can buy better from supermarket”

Helpful Report

Posted 11 months ago

Hello, I'm sorry to hear that you were disappointed with your purchase. We understand how important it is to feel you’ve gotten value for your money, especially when it comes to gifts. It's disheartening to know that you found the arrangement to be smaller and more basic than you anticipated. Your feedback is essential, and we'll certainly take it into consideration as we work on improving our offerings. If there's anything we can do to help address your concerns, please feel free to reach out to us. Thank you for sharing your thoughts. Kind regards, Tom.

Posted 11 months ago

“Really annoyed. An embarrassing gift for a friend. Would expect far more for my money, especially as I paid extra to upgrade the bouquet. Could have got the same volume at Tesco for £10! :(”

Helpful Report

Posted 11 months ago

Hello Lisa, I'm truly sorry to hear that you were disappointed with your recent order. It's understandable to feel let down when you expect more for your money, especially when gifting a friend. We aim to provide quality bouquets that meet our customers' expectations, and it's concerning to hear we fell short in your case. Your feedback is invaluable, and we will certainly use it to improve our offerings in the future. If there's anything we can do to address your concerns, please don't hesitate to reach out. Thank you for sharing your thoughts with us, and we hope to regain your trust. Kind regards, Tom.

Posted 11 months ago

“Terrible service and quality! Hardly any flowers in the bouquet which I ordered and looked nothing like the picture! Only refund they’ve offered is £10 off my next purchase which I will not be using as I certainly will not be using this company again! Shameful!!!”

Helpful Report

Posted 11 months ago

Hello Callum, I’m truly sorry to hear about your disappointing experience with us. It’s understandably frustrating when expectations aren’t met, and we strive to depict our products accurately. Your feedback is important, and we will certainly take it into account as we work to improve our offerings. We hope you might reconsider and give us another chance in the future. Thank you for sharing your thoughts with us. Kind regards, Tom.

Posted 11 months ago

“Prestige Flowers are beautiful for special birthday present and it was very easy to order the flowers online! Thank you Prestige Flowers!”

Helpful Report

Posted 11 months ago

Hello Shirley! Thank you for your fantastic 5-star review! We're so glad to hear that you found our flowers to be a beautiful choice for a special birthday present and that the online ordering process was easy for you. Your kind words mean a lot to us! Best wishes, Rosie

Posted 11 months ago

“Ihave been using Prestige Flowers for many years and always had A HAPPY FEED BACK MANY THANKS”

Helpful Report

Posted 11 months ago

Hello Anne! Thank you for your amazing 5-star review! We’re delighted to hear that you’ve been enjoying our flowers for so many years. Your continued support means a lot to us, and we’re here to keep bringing you happiness! Best wishes, Rosie

Posted 11 months ago

“Absolutely dreadful”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. We’re genuinely sorry to hear that your experience with us was not satisfactory. If there’s anything further you’d like to discuss or if we can assist you in any way, please feel free to reach out. Kind regards, Rosie.

Posted 11 months ago

“Were not worth the money , should of gone to Aldi. Box arrived battered flowers ok just not worth the money paid”

Helpful Report

Posted 11 months ago

Hello Keith, Thank you for your feedback, and I'm sorry to hear that your recent experience did not meet your expectations. It’s concerning to hear you felt they didn’t provide value for your payment. Your comments are important to us, and we’ll certainly take them into consideration as we continue to improve our service and product quality. We aim to ensure that all our customers feel satisfied with their purchases, and feedback like yours helps us in that mission. If there’s anything else you’d like to discuss or if we can assist you further, please reach out. Kind regards, Rosie.

Posted 11 months ago

Prestige Flowers is rated 4.4 based on 274,029 reviews