Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,255 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,255 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please be aware next day delivery only applies to mainland England and Wales. Rose bush planter took several days to be delivered & plants were dead by 8th day & covered in black fly. Company refused refund because issue wasn’t raised within 3 days & the service they had delivered met with their standards. Think that tells you all you need to know about this company! One to be avoided.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're truly sorry to hear about the issues you faced with your order and the condition of the plant upon arrival. We understand how frustrating this must have been, and we appreciate your concerns regarding our policies. Customer satisfaction is very important to us, and your comments will certainly be taken into account as we work to improve our services. Warm regards, Tom

Posted 1 year ago

“Gosh terrible reviews on here. Do not buy. I am appalled at the lack of compassion and understanding of this company when I politely contacted them today to query the quality of my get well gift. Unfortunately, they did not want to know as I was one day over the 3 day notice period. When I asked how I would know about this three day period I was told that the customer is alerted to it as part of the terms and conditions but how would the recipient of the gift know this when they did not buy the product? Unfortunately, all they can offer me is £10 and not the replacement plant I want. Very very disappointed as I have been unable to take a photo of my gift and send the picture to my recipient to thank them for it properly. Unfortunately, there is only one place for the plant now and that is the bin.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your disappointing experience. I understand how upsetting it must have been to receive a gift that didn’t meet expectations, especially when it was intended to bring comfort during a difficult time. I also regret that our response to your concerns left you feeling unheard and unsupported. Our three-day notice period is part of our terms and conditions, but I appreciate your point about how this isn’t always practical for gift recipients who aren’t aware of the policy. That’s an important consideration, and your feedback on this is genuinely helpful for us as we look to improve how we handle these situations more sensitively and flexibly. I have reached out via email. Best wishes, Ellie

Posted 1 year ago

“Flowers don’t look like anything in the picture and an absolute rip off. Will not recommend purchasing but delivery is quick”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're sorry to hear that the flowers did not match your expectations and appreciate your honesty. It's great to know that our delivery was prompt, but we understand that the quality of the flowers is what truly matters. Your comments will be taken into account as we work on improving our service. If you haven't already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Tom

Posted 1 year ago

“Wonderful bouquet, better than the pictures! Easy website too.”

Helpful Report

Posted 1 year ago

Hello! Thank you so much for your wonderful 5-star review! We're thrilled to hear that the bouquet exceeded your expectations and that you found our website easy to use. Your kind words inspire us to keep providing quality service! Warm wishes, Prestige Flowers

Posted 1 year ago

“A nice easy to use website to send some flowers to a colleague. Thanks!”

Helpful Report

Posted 1 year ago

Hello Stuart! Thank you for your wonderful 5-star review! We're so pleased to hear that you found our website easy to use for sending flowers to your colleague. Warm wishes, Prestige Flowers

Posted 1 year ago

“The flowers received did not look at all like the picture on the website. I was actually quite embarrassed to have sent them .”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. We genuinely apologise that the flowers you received did not meet your expectations. We understand how disappointing and embarrassing that can be, especially when sending a gift. Your comments are important to us, and we’ll be reviewing our product consistency to ensure a better experience for our customers in the future. I can see that our team have replied to your email. Warm regards, Katie

Posted 1 year ago

“Sent dead plant as a thankyou gift Completely embarrassed be by sending a dead plant Raised a complaint for a refund for faulty product (plant definitely did not die in transit as it was in transit for 1 day, plant was completely dead) customer service said they cannot issue a refund and to water Appalling customer service! Avoid at all costs”

Helpful Report

Posted 1 year ago

Hello Sophie, Thank you for sharing your experience with us. We sincerely apologise for the condition of the plant you received and understand how embarrassing and disappointing this situation must have been. Your feedback about our customer service is invaluable, and we will definitely be addressing it with our team. We genuinely strive to ensure the quality of our products, and it seems we fell short this time. Warm regards, Rosie

Posted 1 year ago

“Ordered a luxury hat box of flowers for my friend’s birthday. Not cheap. Took over a week of email excuses for delayed delivery, to only then be told that the courier was returning the flowers as the delivery was refused. This was simply not the case as my friend was at home when they claimed to be delivering. Customer service (if it can be called that) were not interested. First and last time using Prestige Flowers. Really disappointed as I am in New Zealand and I wanted to do something nice for my friend on her birthday. Can’t comment on the quality of the flowers as she never received them. Don’t recommend using these guys. If you are sitting there thinking of maybe a change from using InterFlora, don’t do it!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience with us. We sincerely apologise for the issues you encountered with your order and understand how disappointing it is not to have your friend receive the flowers as intended. Your feedback regarding our customer service is important, and we will certainly address your concerns with our team. We strive to provide a positive experience for all our customers and regret that we missed the mark this time. I have reached out via email. Warm regards, Ellie

Posted 1 year ago

“Flowers didn't last 4 days after delivery and customer service only will to offer a £10 voucher as it wasn't reported within 3 days with pictures. Disgraceful and disappointed. Fair to say I won't be using them again”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your concerns. We’re sorry to hear that your flowers did not last as long as expected. We completely understand how disappointing this can be. While we do have a policy in place regarding reporting issues within a specific timeframe, we genuinely value your feedback and will take it into consideration. Your experience is important to us, and we would love the opportunity to improve. If you have any images of the bouquet, please could you send them to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 1 year ago

“Very easy to navigate web site and plenty of choice at good prices”

Helpful Report

Posted 1 year ago

Hello Richard! Thank you so much for your fantastic 5-star review! We're thrilled to hear you found our website easy to navigate and appreciated the variety and pricing we offer. Warm wishes, Prestige Flowers

Posted 1 year ago

“Flowers delivered a day later than promised, and apparently by Royal Mail, not a proper delivery service, so dread to think what state they will be in when delivered. I will NOT be using Prestige Flowers again - most companies deliver quickly by courier, not leave it to Royal Mail. This was not made clear when I made the purchase or I would have ordered flowers from another company.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your concerns with us. We sincerely apologise for the delay and understand how frustrating this experience must have been. I also apologise for any confusion caused by the delivery method. We do note in our delivery information that Royal Mail is used for orders. After reviewing your order, I can confirm it was delivered on the 18th, as scheduled. As your order was placed after our 10:00 PM cut-off for next-day delivery, the next available delivery date was the 18th. We truly appreciate your understanding and are sorry again for any inconvenience caused. Warm regards, Katie

Posted 1 year ago

“Paid approximately £40 for bouquet for daughter’s birthday l visited 2 days later and was disgusted to see very poor state ,roses almost dead even after removing guard petals and bouquet not as good as photo on website. On sending photos of roses had email saying manager did not consider anything wrong and the bouquet was of good quality and size, which I did not agree with neither did my neighbour who is a retired florist agreed and as an ex retail manager l would have never considered sending such a dismissive email to a customer I only changed to Prestige after reading their claims to be the best but having read the last seven 1 stars reviews l can say l will not be using or recommending, them. I tended the family rose garden for approximately 40years and have sent and received many many bouquets over the years and not one complaint, I feel very cheated and disappointed that a so called top company has so many poor customer reviews in such a short time finds this acceptable Beryl Lee”

Helpful Report

Posted 1 year ago

Hello Beryl, Thank you for sharing your feedback with us. We’re deeply sorry to hear that your experience did not meet your expectations. It’s disappointing to learn that the bouquet did not reflect the quality we strive to deliver. We take customer feedback very seriously, and your comments about our customer service response will be addressed with our team. We understand the importance of communication and empathy, especially regarding special occasions. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? I would like to look into this further for you. Warm regards, Rosie

Posted 1 year ago

“Having not got home to 9 p.m. I couldn't believe that there was anyway I could have flowers delivered for tomorrow!?! Then I found your excellent site that not only said it could deliver the next day but it was just so easy to use and offered such good value!!”

Helpful Report

Posted 1 year ago

Hello Trevor! Thank you so much for your amazing 5-star review! We're delighted to hear that you found our site easy to use and appreciated our next-day delivery options. Your feedback truly brightens our day! Warm wishes, Prestige Flowers

Posted 1 year ago

“My best friend arranged for a delivery of roses from Prestige Flowers to be sent to me after my father sadly passed away. She was away on holiday at the time and wanted to do something kind while she couldn’t be here in person. The flowers arrived on Friday, 13th June, but were in a very poor state from the outset. I did everything I could to try to revive them—changing the water regularly and trimming the stems—but nothing helped. By the time my friend returned on Tuesday, 17th June and saw them, she was shocked and upset. All the rose heads had dropped, and the bouquet looked completely dead. She contacted Prestige Flowers to raise the issue, only to be met with very poor customer service. Their response was that, because the issue wasn’t reported within their 3-day window, they would only offer a £10 credit voucher. Considering the circumstances—and the fact the flowers arrived in such poor condition to begin with—this was extremely disappointing. The quality of the flowers was simply not acceptable. I currently have roses from Tesco that are beautiful and fully open—proof that much better quality is possible, even at a lower price. Given this experience, I would strongly advise others to avoid Prestige Flowers. Their products and customer service were both substandard, and their unwillingness to show empathy in a sensitive situation was particularly disheartening. A refund or at the very least a replacement should have been offered without hesitation.”

Helpful Report

Posted 1 year ago

Hello Lisa, Thank you for your heartfelt feedback. We are truly sorry for the experience you had with your flowers, particularly during such a difficult time. It’s disheartening to hear that the bouquet did not meet the expected quality and that you felt let down by our customer service. We strive to provide arrangements that bring joy and comfort, and it’s clear we fell short in this instance. Your comments regarding our response time and the lack of empathy extended towards your situation are noted and will be shared with our team for immediate review. I have also reached out via email. Warm wishes, Ellie

Posted 1 year ago

“If I could rate zero stars I would. Avoid! I paid £48.68 for delivery of a 'large' June bouquet of flowers for a friend who is very unwell. The lillies had mushy stems along with one of the stocks and had to be binned. To say I was embarrassed that this was the gift I had chosen is an understatement. For a 'large' bouquet it really was disappointing and did not have the number of flowers which should have been delivered. The vase looks cheap. I'm not sure if there was a ribbon as pictured or whether this was also cheap and thus not used, message card is flimsy. It was delivered after 2 days rather than 1 day as advertised and paid for. I complained and sent a photo to customer services advising my friend was unwell and they asked me to send them more photos. Even though my friend is unwell, she managed to retrieve from the bin, and sent me photos. After several emails back and forth and Prestige Flowers rebutting me I was eventually offered a £15 credit on my account with them, which I refused given the condition and short number of the flowers delivered. Initially I had requested redelivery of the flowers and this was the final offer I received from them. By this point I was scunnered with the company and lost faith in their service as throughout there was no apology or second thought for my friend who as they knew was unwell and thus inconvenienced. I have requested a full refund and raised a dispute via the credit card company. I would like to do something else for my friend instead to make up for this and no longer trust Prestige Flowers to do the right thing, given the service they provided and how they handled my complaint.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. We're sincerely sorry to hear about the issues you encountered with your order and the disappointment it caused. It’s deeply upsetting to know that the bouquet meant to bring comfort fell so far short of expectations. We also regret that the customer service experience did not leave you feeling supported or valued and that your concerns were not resolved to your satisfaction. Your feedback has been shared with our team for urgent review, and we will be using it to improve both our quality control processes and our customer care approach. Please accept our sincerest apologies for the distress this has caused. Warm regards, Katie

Posted 1 year ago

“I ordered a cheese and wine hampers for my farther for farthers day and prestige hampers sent it by royal mail who failed to deliver it within the 24hrs. It arrived 3 days later and hadn't been kept refrigerated the gel ice packs had melted and leaked contaminating the hole thing. Waste of money and very disappointed 😞”

Helpful Report

Posted 1 year ago

Hello Jason, Thank you for taking the time to share your experience. I’m genuinely sorry to hear about the delays and issues you faced with your order. It’s disappointing to know that the delivery did not meet our usual standards, and I understand how frustrating this must be for you. We appreciate your feedback, as it helps us identify areas for improvement in our service. Our customer service team have replied to your email. Warm regards, Tom

Posted 1 year ago

“My husband ordered flowers for my birthday - they “lost” the order and delivered the most sad looking bunch of flowers the day after!! AVOID them at all cost!! Terrible service!!!”

Helpful Report

Posted 1 year ago

Hello Magda, Thank you for sharing your feedback. I'm truly sorry to hear about the issues with your order and that we let you down on such a special occasion. We strive to provide beautiful arrangements and timely deliveries, and it's disappointing to learn we missed the mark in your case. Your experience and satisfaction matter to us, and I will ensure your comments are taken seriously as we work to enhance our service. If you haven't already, please could you forward some images of the bouquet received to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Katie

Posted 1 year ago

“Writing this review after receiving a 'couldn't care less' response from Prestige after complaining about the quality of their flowers. If I could score zero I would. We were just told to 'consider disputing the payment with your card provider'. The bouquet was delivered 2 days late. The antirrhinums were dead within 24 hours so I replaced them with antirrhinums from the Co-Op bought 2 weeks earlier which still had more life in them! Roses dead within 48 hours. Overpriced. Poor quality. Abysmal customer service. Won't be using again. Prestige - please don't bother replying with another cut and paste response about reviewing comments to see how we can improve our service as it's just a nonsense. Please avoid and support your local florist.”

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you for your feedback. I sincerely apologise for the issues you faced with your order and for the unsatisfactory response you received. It's clear that we did not meet our standard of service, and I understand your frustration with both the flower quality and delivery timeline. We kindly ask that any issues with the flowers be reported within three days of delivery, along with images of the bouquet. After this time, our ability to offer support is limited. I’m very sorry for this and for any disappointment it may have caused. Warm regards, Tom

Posted 1 year ago

“No Prestige about this florist company, in fact more of an insult as supposed to a joy or surprise. It was embarrassing for me as the person who sent them. Do not rely on receiving your flowers on time, no such thing as ‘Next day delivery here’ , The images on the website are extremely misleading and exaggerated. Don’t shell out your hard earned cash , You’re better off going to the high street and picking up a marvellous bouquet for so much less. I just thought using a florist company with such a good website would deliver something memorable. These flowers from Prestige are nothing spectacular. Dry out quickly, overly priced & Quite dull”

Helpful Report

Posted 1 year ago

Hello Laura, Thank you for your feedback. I’m truly sorry to hear that your experience with us fell short of your expectations. We take pride in our floral arrangements and aim to provide wonderful surprises for our customers. It's disappointing to learn that the delivery and quality did not meet your standards. Your comments about the imagery on our website and pricing are valuable, and I will ensure that they are addressed with our team as we work to improve our offerings. We truly appreciate you taking the time to share your thoughts, and I hope we can provide a more positive experience for you in the future. Warm regards, Rosie

Posted 1 year ago

“Flowers delivered late. The point of specifying a day is that it's a specific, special occaision. Ruins the gesture to have a late delivery. Poor customer service, no help whatsoever and no refund. Will not be using again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, and I sincerely apologise for the late delivery that disrupted your special occasion. We understand how important it is for gifts to arrive on time, and it’s disappointing to hear that we did not meet those expectations. Your feedback about our customer service is valuable, and I will be sure to share your comments with the team as we continuously strive to improve our service. We truly appreciate your input, and I hope we can provide you with a better experience in the future. Warm regards, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,255 reviews