Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,028 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers are lovely Delivered on time But the price for the amount of flowers is well over priced especially as I payed for the large size .£47.49 + 8.99 shipping. And the picture advert dose not resemble what has arrived very disappointed.”

Helpful Report

Posted 11 months ago

Hello Kevin, Thank you for sharing your thoughts with us. We’re thrilled to hear you found the flowers lovely and that they arrived on time, but we're genuinely sorry to learn that the quantity and pricing did not meet your expectations. Your feedback regarding the value and resemblance of our arrangements is important to us, and we appreciate you bringing it to our attention. We strive to provide high-quality products that reflect the images shown, and I apologize for any disappointment this has caused. We are currently reviewing our pricing and presentation to ensure that our customers receive exactly what they expect. Thank you for your honesty, as it helps us improve our service. If there’s anything else we can assist you with, please let us know. Kind regards, Rosie.

Posted 11 months ago

“Always lovely flowers with this company”

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Posted 11 months ago

Hello Veronica! Thank you for your lovely 5-star review! We’re overjoyed to hear that you always find our flowers to be lovely. Your kind words truly brighten our day! Best wishes, Rosie

Posted 11 months ago

“Absolutely disgusting. The flowers were awful. Nothing like the flowers shown. When I complained.I was told to send a picture which I did. They said they couldn’t see it. Sent a replacement which was equally as bad. Then sent me an email telling me how to cut the flowers. I’m embarrassed and furious with the service and the flowers. They were sent to me sister in law . As a get well present. Really don’t give them you business. You will be very let down.”

Helpful Report

Posted 11 months ago

Hello Ann, I’m truly sorry to hear about your experience with us. Your feedback is important, and I understand how disappointing it must have been to receive flowers that did not meet your expectations, especially when they were intended as a gesture of care for your sister-in-law. I sincerely apologize for the issues you encountered when you reached out for assistance. I regret that we did not provide the resolution you expected. Your comments regarding the quality of our flowers and the information provided after your complaint will be taken seriously as we strive to improve our service. Thank you for sharing your thoughts, and please know we appreciate the opportunity to learn from your experience. Kind regards, Rosie.

Posted 11 months ago

“terrible website with sneaky pricing. Hear is the special sales price of our flowers.....oh you want a normal size bunch? That will be five more pounds.......wait, you want the recipient to know who sent it with a standard little card? 50p more sucker! Why do companies strive for lower and lower customer service with mis-leading price. Let's see if I win the £100 review prize with my honest assessment.....”

Helpful Report

Posted 11 months ago

Hello Adam, Thank you for sharing your feedback. We're genuinely sorry to hear that you found our pricing structure unclear and your experience with our website frustrating. Our goal is to provide flexibility and transparency by offering a range of bouquet sizes and optional extras, such as personalised cards. That said, we understand how this may have come across differently during the ordering process, and we’ll be reviewing how this information is presented to ensure it’s as clear and upfront as possible. We truly value honest feedback like yours, as it helps us identify areas where we can improve both our service and our customers’ experience. Kind regards, Rosie.

Posted 11 months ago

“Absolutely stunning flowers everytime, always a great choice to choose from and fast delivery. Prestige Flowers is a favourite of mine and I've received many compliments when I send them as a gift or for myself at home. Thankyou again.🥰💐”

Helpful Report

Posted 11 months ago

Hello Amanda! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you find our flowers absolutely stunning and that they’ve brought you so many compliments. Your support means the world to us! Best wishes, Rosie

Posted 11 months ago

“I'm sorry Prestige, but I found your website incredibly difficult to navigate, update and check out my order. It has taken me around three hours to finally place the order and even now I'm not totally confident that it will be correct. The forgotten password facility did not work at all (tried three times), no email arrived from you as indicated, and finally your agent Laura C arranged for the IT department to give me a machine generated password so I could reset my own (thank you Laura). Updating my address took twice before it would accept and confirm, and trying to check out was a nightmare. After selecting Card payment, the system hung up and I could not check out. The chat screen obscured what I assume was the 'Pay Now' or 'Finish' box - I clicked on it in desperation and hoped for the best!! I think I now have a confirmation email from you, so all's well that ends well - I hope!!”

Helpful Report

Posted 11 months ago

Hello Lynne, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about the difficulties you experienced while navigating our website and placing your order. I understand that a seamless ordering process is crucial, especially when you're eager to send a thoughtful gift. It’s concerning to hear about the challenges with the password reset and address updates, as well as the issues you faced during checkout. I appreciate you acknowledging Laura's assistance; we are fortunate to have dedicated team members ready to help. Your comments regarding website navigation are invaluable, and we will certainly use them to improve our platform. I'm relieved that you received a confirmation email and hope your order is ultimately what you hoped for. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out. Best wishes, Katie

Posted 11 months ago

“The webstie is very easy to use and the flowers and gifts are all so beautiful I had trouble choosing what to order as a thank you gift!”

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Posted 11 months ago

Hello Cathryn! Thank you for your lovely 5-star review! We're delighted to hear that you found our website easy to use and enjoyed the beautiful selection of flowers and gifts. Best wishes, Rosie

Posted 11 months ago

“Thankyou the flowers for my daughter are beautiful and delived the day after my order was placed”

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Posted 11 months ago

Hello Margaret! Thank you for your wonderful 5-star review! We’re so pleased to hear that the flowers for your daughter are beautiful and that they arrived promptly. Best wishes, Rosie

Posted 11 months ago

“Massively disappointed by the flowers and service provided by Prestige Flowers. We ordered a large size bunch of Roses and Freesias, to send to our friend who is recovering from a major operation. We subsequently found our that the large size we asked and paid for, had not been provided, the photo we obtained from our friend showed a smaller size bunch of flowers, without the advertised number of Roses and Freesias. We complained to Prestige Flowers at Shelby, and all they could say is that because our complaint was lodged with them after 3 days, then they were not interested in listening to or answering our concenrns. We explained that as our friend was in first stages of recovery we did not immediately want to ask for a picture of the flowers that had been sent. Within our complaint we asked why the 3 days warning wa not shown in our Order, but they declined to answer, and merely referred to this warning being within the terms and conditions. We are all upset by their experience, but afraid that Prestige Flowers showed no desire to investigate, and advise why the error had occurred. David and Pauline, Nottingha.”

Helpful Report

Posted 11 months ago

Hello David and Pauline, Thank you for taking the time to share your experience. We're truly sorry to hear of your disappointment with both the flowers received and the service provided. We completely understand how important it was for your friend to receive the thoughtful gesture you intended. It's regrettable that the bouquet did not meet expectations in terms of size and contents, and we sincerely apologise for any upset this caused. We also acknowledge your frustration regarding the response you received when raising your concerns. While we do include our 3-day notification period in our terms and conditions to help us address issues promptly, we understand that this timeframe may not be practical in every situation—particularly in sensitive circumstances like this one. We will review how we communicate this policy and consider how we can handle exceptions with more flexibility and compassion. Your feedback is very important, and we’re sorry that you felt your concerns were not taken seriously. We'd appreciate the opportunity to look into this again and offer a resolution. I have reached out via email. Best wishes, Ellie

Posted 11 months ago

“Prestige flowers allowed me the freedom to send a gift anywhere in the country without restrictions, thank you”

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Posted 11 months ago

Hello Amanda! Thank you for your amazing 5-star review! We're so glad you appreciate the freedom to send gifts anywhere in the country. Best wishes, Rosie

Posted 11 months ago

“A disappointing rather than 'delightful' display of roses as described on the website. Two stars rather than a one star review because at least the pot bears some resemblance to what is advertised. Interestingly, a lot of straw to make up for the lack of flowers! I sent an email complaint about this and another order, only to receive a standard response on how to look after flowers in a vase of water!! The customer service of Prestige Flowers is as pathetic as the flowers they deliver. My advice, go elsewhere!”

Helpful Report

Posted 11 months ago

Hello Steff, I’m truly sorry to hear that the display of roses did not meet your expectations. We aim to create delightful arrangements, and it’s disappointing to know we missed the mark for you. Your feedback regarding the customer service response has been noted, and I understand how frustrating that can be. We are always looking for ways to enhance our service and ensure our customers feel heard. I can confirm I have raised this with our team and a member of our customer service team is awaiting your reply. Best wishes, Ellie

Posted 11 months ago

“Poor bouquet for £25.00 and was a gift for a friend just having moved into a new home. Very disappointed!”

Helpful Report

Posted 11 months ago

Hello Jacqui, I'm really sorry to hear that you were disappointed with the bouquet you received. It’s always our goal to provide beautiful arrangements that bring joy, especially when celebrating special moments like a new home. The image you have shared does not seem to be a bouquet we have available. I have reached out via email. Best wishes, Ellie

Posted 11 months ago

“Do not order from here. I ordered a large size flower bouquet and the one received was not the same size as their photo and quality not as good. I contacted the company and they refused to do anything about it. And after sending many photos they denied anything was amiss. Then they said I can try to dispute it with my credit card but they would deny it.”

Helpful Report

Posted 11 months ago

Hello, I genuinely apologise for the inconvenience you've experienced with your order. It's disheartening to hear that the bouquet did not meet your expectations in both size and quality. We strive to deliver arrangements that bring joy, and it seems we fell short in this instance. I appreciate your feedback regarding our customer service. Please know that your concerns have been noted, and we are committed to improving our processes. I have reached out via email. Best wishes, Ellie

Posted 11 months ago

“Unable to review as this is my first purchase and I am sending these flowers overseas from Atlanta to Glasgow for my Godson's funeral and will only have second hand info about their quality.Hoping they are acceptable as the pricing is high.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review and for choosing us during this difficult time. We strive to provide high-quality arrangements, and your feedback about the pricing is important to us as we work to meet our customers’ expectations. If you have any concerns once the flowers arrive, please don’t hesitate to reach out. Best wishes, Ellie

Posted 11 months ago

“Where is my order?”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. I have checked your order and can see that the delivery date is the 13th of May. You will receive tracking information on the day of delivery. For any further assistance, please reach out to our customer service team and we would be happy to help. Best wishes, Katie

Posted 11 months ago

“I love your flowers, lots of options ,easy to send or order and a price is very good 👍”

Helpful Report

Posted 11 months ago

Hello Gyulane! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our flowers and the variety we offer. Best wishes, Rosie

Posted 11 months ago

“Prestige Flowers do not ensure delivery as per the service you pay for (make sure you read the T&C’s). Problems are dismissed by quoting their T&Cs which supposedly say that they have no responsibility for delivering in line with the service you pay for. They say it is your responsibility to ensure the recipient is available for delivery. Then they will not believe you when you say the recipient has CCTV footage to prove no delivery was attempted. They do not care about having a satisfied customer, their focus is on telling you there is nothing they can do and they are not responsible, so will be doing nothing.”

Helpful Report

Posted 1 year ago

Hello, I'm truly sorry to hear about your experience with the delivery service at Prestige Flowers. It's disappointing to learn that your expectations were not met, especially regarding such an important occasion. We always aim to provide excellent service and it's clear we fell short in your case. I understand your frustration with our customer service response, and I appreciate you bringing this to our attention. Your feedback is essential as we continually work to improve and address the concerns of our customers. Best regards, Rosie

Posted 11 months ago

“Terrible Experience – Ruined a Special Occasion I ordered a bouquet from Prestige Flowers for my fiancé’s birthday, expecting something beautiful and fresh to mark a special day. What arrived was extremely disappointing – the flowers were wilted, with many petals already falling off. They looked nothing like what was advertised and were in no condition to be given as a gift. To make matters worse, when I contacted customer service, they refused to offer a solution I was satisfied with. I asked for a full refund given the poor condition of the flowers, but they declined. Their response felt dismissive and unhelpful, which only added to my frustration. This was meant to be a thoughtful gesture for someone I love, and Prestige Flowers completely let me down. I will not be ordering from them again, and I urge others to think twice before doing so. A company that delivers dead flowers and offers poor customer service doesn’t deserve your business.”

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Posted 1 year ago

Hello Ryan, I’m genuinely sorry to hear about your experience with the bouquet for your fiancé's birthday. It’s upsetting to learn that the flowers did not meet your expectations and that we did not provide the customer service you deserved. This was meant to be a special occasion, and I can understand how disappointing it must have been. Your feedback is truly important to us, and we take your concerns seriously as we strive to improve our service and ensure that we deliver quality products. Best regards, Rosie

Posted 11 months ago

“terrible terrible customer service.. ordered flowers for mothers day from Australia... for 80 pounds and the flowers failed to deliver... contacted them and they said there is nothing we can .. we can't refund its your loss... requested more info about the courier they used since I am overseas ... they said no we can't help you... utterly disappointed with their service... what a waste of money and time... heartbroken was not able to deliver my mother's day gift for my elderly mother... will never recommend anyone...”

Helpful Report

Posted 1 year ago

Hello, I’m truly sorry to hear about your negative experience with our customer service and the delivery of your flowers. It’s incredibly disappointing to learn that we couldn’t provide the support you needed, especially for a meaningful occasion like Mother’s Day. We strive to offer a high level of service, and it seems we have let you down this time. Your feedback is important, and it highlights areas where we need to improve. From the tracking link, it appears this was delivered this afternoon. Best regards, Rosie

Posted 11 months ago

“Great website”

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Posted 1 year ago

Hello Rebecca! Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our website great. We strive to make the ordering process as seamless as possible for our customers. Best wishes, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,028 reviews