Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,029 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great website”

Helpful Report

Posted 1 year ago

Hello Rebecca! Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our website great. We strive to make the ordering process as seamless as possible for our customers. Best wishes, Rosie

Posted 1 year ago

“I Received flowers from a friend for my 80th birthday on May 8th. They all went straight in the compost bin. An absolute disgrace. Dont send leaflets showing beautiful flowers and send out rubbish. I should never use or recommend this company. Kindly issue a refund to the sender. Thank you.”

Helpful Report

Posted 1 year ago

Hello Janet, I want to sincerely apologise for the disappointment you experienced with the flowers you received for your 80th birthday. It’s upsetting to hear that we did not deliver the quality you expected, and I can only imagine how disappointing that must have been for a special occasion. We take pride in our arrangements, and it seems we fell short this time. Your feedback is invaluable as we aim to enhance our services and product quality. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your delivery address and 'REVIEW@ in the subject line. Please also include some images of the bouquet in your email. Best regards, Rosie

Posted 1 year ago

“Really disappointed with the flowers ordered for my sisters birthday. Pathetic display which cost over £40”

Helpful Report

Posted 1 year ago

Hello Tina, I’m truly sorry to hear about your disappointment with the flowers you received for your sister's birthday. It’s disheartening to know that we didn't meet your expectations, especially for such a special occasion. We aim to provide beautiful arrangements and I'm sorry that we let you down. Your feedback is invaluable, and it will help us improve our service and product quality moving forward. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and our team would be happy to look into this for you. Best regards, Rosie

Posted 1 year ago

“Please do not use this company for next day delivery service. I ordered ‘next day delivery flowers’ on Thursday and selected for them to be delivered on Saturday, even paying extra. The flowers have not been delivered and Royal Mail has been used so they can now not be delivered until Monday and will probably be half dead!!! No satisfactory response!!!”

Helpful Report

Posted 1 year ago

Hello Mel, Thank you for your feedback, and I sincerely apologise for the inconvenience you've faced with your delivery. It’s disappointing to know that your order did not arrive as selected. We strive to ensure timely deliveries and quality products, and it seems we fell short in this case. I understand your frustration regarding the lack of satisfactory communication, and I assure you that your experience is being taken seriously as we continuously work to improve our service. Best regards, Rosie

Posted 1 year ago

“I rarely leave negative reviews, but I feel compelled to share my experience with Prestige Flowers due to the level of disappointment, stress, and inconvenience caused. I originally ordered what was advertised as a large, premium bouquet of roses and lilies, along with a vase and a premium message card. What I received was damaged flowers, a scratched vase, and a cheap, perforated slip of paper folded in half — far from what was promised. The bouquet itself was dusty and poorly presented. I contacted customer service immediately, and what followed was a lengthy and exhausting chain of emails, filled with apologies but little actual resolution. I was asked to submit multiple sets of photos, received vague responses, and was even sent the wrong replacement bouquet after weeks of back and forth. To make matters worse, they asked for a positive review before I had even received the replacement — a gesture that now feels very misleading. When the final replacement arrived, two lilies were broken, and the bouquet once again fell far below the standard I paid for. The only satisfactory item in the end was the vase. After enduring weeks of back and forth, I was offered a £5 refund, which is frankly insulting considering the time, emotional toll, and ruined sentiment behind the original gesture, which was meant to support me during my recovery. This entire process has been draining, stressful, and incredibly disappointing. I truly regret trusting a company named Prestige Flowers, as nothing about this experience lived up to that name. I would strongly advise others to reconsider before placing an order, especially if it's for an important or meaningful occasion. The quality, service, and accountability were simply not there.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to express your concerns about your recent experience with us. I truly apologise for the disappointment and stress this situation has caused you. It’s clear we did not meet the standards you rightfully expected, and I understand how frustrating that must have been. The issues with your order, from the condition of the flowers to the lengthy communication with our customer service, are far from ideal. We aim to resolve matters efficiently, and I'm sorry that our process fell short in your case. Your feedback regarding our demands for a positive review prior to resolution is particularly concerning and will be addressed internally. I appreciate you bringing this to our attention, and I assure you that we take these matters seriously. We will work on improving our service to prevent similar occurrences in the future. Best regards, Rosie

Posted 1 year ago

“A disgrace of a company. Ordered flowers, a card and tea and biscuit set for my partners birthday. Three items in total, not a difficult number to count…or so I would’ve thought. The order arrived without the card which is obviously a key part of the order given it’s for a birthday. I emailed to explain what had happened thinking this would be easy to resolve. Firstly they accused me of not checking the box properly! I mean how embarrassingly rude is that. Of course I checked the damn box!! Secondly they said they wouldn’t send me the card because it needed to be part of an order with a bouquet…which the original order they messed up was. So in essence they’ve refused to send the card and don’t give a monkeys. AWFUL COMPANY, DO NOT USE!!!”

Helpful Report

Posted 1 year ago

Hello Chris, Thank you for bringing this to our attention. I’m sincerely sorry to hear about the issues you faced with your order and the way our team handled your concerns. It’s completely understandable that the missing card would be frustrating, especially on such a special occasion. We strive to provide good customer service, and it sounds like we missed the mark this time. Your feedback is important to us, and we will be reviewing this situation internally to ensure it does not happen again. Best regards, Rosie

Posted 1 year ago

“Delivery excellent and on time, but sunflowers a little disappointing for £34 compared to image.”

Helpful Report

Posted 1 year ago

Hello Andrew! Thank you for your review and for noting the excellent delivery service. I’m sorry to hear that the sunflowers didn’t meet your expectations in comparison to the image. We strive to provide high-quality flowers, and your feedback is important as we work to ensure our products match what we showcase. Best wishes, Ellie

Posted 1 year ago

“I love your site - the range of sympathy flowers met with my needs. Loved the discount. To all of you working in the background I thank you.”

Helpful Report

Posted 1 year ago

Hello Yvonne! Thank you so much for your wonderful 5-star review! We’re really pleased to hear that you found our range of sympathy flowers to meet your needs and that you enjoyed the discount. Best wishes, Rosie

Posted 1 year ago

“The website was user friendly - the variety and choice was perfect. And I just loved your discounts. Well done to you all!”

Helpful Report

Posted 1 year ago

Hello Yvonne! Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our website user-friendly and appreciated the variety we offer. Best wishes, Rosie

Posted 1 year ago

“I loved the choice of size and colours and the beautiful combinations of flowers.”

Helpful Report

Posted 1 year ago

Hello Mary! Thank you so much for your glowing 5-star review! We’re thrilled to hear that you loved the choice of size, colors, and the beautiful combinations of flowers. Best wishes, Rosie

Posted 1 year ago

“Disgraceful customer service. My order arrived a day late and without the vase I had paid for. They offered me a derogatory online refund for the vase but not the postage as they are not responsible as the delivery company is a 3rd party! Not to mention the fact the flowers look nothing like the pictures and the roses are drooping. I will never use this company again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. We’re truly sorry to hear that your order did not arrive as expected and that it fell short of both our standards and your expectations. We understand how disappointing it must have been to receive your flowers a day late, missing the vase, and in a condition that didn’t reflect what was pictured. While we do rely on third-party couriers, we take full responsibility for the service we provide and regret that our resolution did not meet your satisfaction. Your feedback is being taken seriously, and we’re reviewing this issue with our team to ensure improvements are made. Best regards, Rosie

Posted 1 year ago

“Always great quality and arrive on time”

Helpful Report

Posted 1 year ago

Hello Mandy! Thank you so much for your amazing 5-star review! We’re delighted to hear that you consistently find our quality great and that your orders arrive on time. Best wishes, Rosie

Posted 1 year ago

“Poor quality. Flowers dead after a few days. Won’t let me post photos to show just how bad. Don’t look anything like image advertised. Customer service not interested just want to offer a £10 voucher for more flowers. I’m amazed this company has so many 5 star reviews.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your concerns with us. I'm truly sorry to hear that your flowers did not last as you expected and that they did not match the images we showcase. We aim to provide the highest quality product, and it's disheartening to know we missed the mark in your case. We have reached out via email. Best regards, Rosie

Posted 1 year ago

“I ordered flowers to be delivered for my friends birthday for Friday. It’s now Saturday afternoon and they still haven’t arrived!! Stuck with royal mail somewhere so they will be dead if they ever get delivered. Absolutely appalling service”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear that your friend's birthday flowers have not arrived as expected. We understand how important timely delivery is, and it's disheartening to know our service did not meet your needs in this situation. Your feedback is crucial, and we will certainly look into this issue with our delivery partners to ensure it doesn't happen again. If there’s anything we can do to assist you further, please let us know. Best regards, Rosie

Posted 1 year ago

“Please do NOT order any flowers from this company as I have purchased a larger size of flowers for £50.50 and I could have purchased a far better quality and size of bunch of flowers for £20 from a supermarket. I have since found out their rating is very poor on Trust Pilot and sadly it’s not until I have contacted the appalling Customer Service that I have since looked at the reviews. AVOID at all cost !!”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. I'm sincerely sorry to hear that the quality of the flowers did not meet your expectations. We aim to provide arrangements that are worth every penny, and it's disheartening to know we fell short in your case. I appreciate your feedback regarding our customer service as well. This information is crucial for us to enhance our services moving forward. Best regards, Rosie

Posted 1 year ago

“I ordered sunshine Apollo bunch of flowers and sadly they looked like they were stolen from an old gravesite”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback regarding your recent order. I'm genuinely sorry to hear that the flowers did not meet your expectations. We strive for quality and beauty in every arrangement, and it’s disappointing to know we missed the mark this time. I have located your order and can see that a fresh bouquet has been arranged for delivery. Best regards, Rosie

Posted 1 year ago

“I had a terrible experience with Prestige Flowers for my anniversary. I placed an order expecting a beautiful arrangement to be delivered, but it never arrived. After reaching out to customer service, I was informed that an attempt was made to deliver the flowers, but no one was home. The issue is that I was home the entire time and did not receive any calls on the number I provided for communication. When I explained that I no longer needed the flowers and requested a refund, I was shocked to be told that they would not issue one due to the alleged delivery attempt. This lack of accountability and poor customer service is unacceptable. I would not recommend Prestige Flowers based on my experience. Save your time and money and choose a more reliable florist!”

Helpful Report

Posted 1 year ago

Hello Edmond, Thank you for taking the time to provide your feedback. I’m truly sorry to hear about the trouble you experienced with your anniversary order. We strive to deliver not just beautiful arrangements, but also a seamless service, and it’s disappointing to learn that we fell short in your case. I understand your frustration with the lack of communication about the delivery attempt, and I assure you that your comments will be taken seriously as we work to improve our customer service. I have reached out via email. Best regards, Ellie

Posted 1 year ago

“Flowers delivered ok anniversary bouquet £50,3 days later flowers dead & dropping petals ,contacted prestige to be told they only offered a 3 day guarantee, I have bought garage flowers for much less money that lasted twice as long! Offered a £10 credit on my next order, will not be using them again.”

Helpful Report

Posted 1 year ago

Hello Andy, Thank you for your feedback. I’m really sorry to hear that your anniversary bouquet didn’t last as long as you would have hoped. We aim to provide top-quality flowers, so it’s disappointing to learn that we fell short in this instance. I understand your concerns regarding the guarantee, and your experience is valuable as we work to improve our service. Best wishes, Ellie

Posted 1 year ago

“Absolutely shocking service..... I used them now a couple of times the 1st time the flowers arrived abroad on the promised day .....the 2nd time the flowers arrived delayed ....I thought I would give them the benefit of the doubt and try them again for international mothers day ordered beginning of the week with delivery for Friday yet again the flowers haven't arrived on the committed day and will possibly arrive Monday a couple days old Absolutely shocking never again”

Helpful Report

Posted 1 year ago

Hello Mark, Thank you for sharing your experience with us. I’m truly sorry to hear about the issues you faced with your recent orders. We always aim to deliver on time, so it’s disappointing to know we fell short on that promise for you. I completely understand your frustration, especially when it involves special occasions. Your feedback is essential as we work to improve our services, and I assure you it will be taken into consideration to prevent similar issues in the future. Best wishes, Ellie

Posted 1 year ago

“Very unhappy with this florist. I ordered a large bouquet for my Aunt's Birthday and it was a small bouquet, if this was a large bouquet i wonder what a small one would look.like.Customer support full of excuses and unhelpful. I will never use them again. Prestige??? Absolutely not”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback, and I'm really sorry to hear about your disappointment with your order. We strive to deliver the highest quality flowers, and it’s clear we let you down this time. I understand how frustrating it must be to receive something that didn’t match your expectations. I appreciate you reaching out about your experience with customer support, and I’ll ensure your comments are escalated for review. Your feedback is invaluable as we work to improve our services. Best regards, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,029 reviews