Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,028 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I like your service It better if I have phone number to call directly Thanks”

Helpful Report

Posted 11 months ago

Hello Soledad! Thank you for your kind 5-star review! We’re delighted to hear that you like our service. We appreciate your suggestion about having a direct phone number for support. We do have one available on our website. Thanks again for your feedback! Best wishes, Rosie

Posted 11 months ago

“I wish I could leave zero stars. Two orders later has made us realise that this company is an absolute scam or we just must be that unlucky and unfortunate to have received the most sorry looking "large" bouquets of flowers. What they advertise is nothing what we received and for the price I wish I just went to my local garage and picked up some flowers of better quality and better priced. After a complaint was submitted they did agree that there was a quality issue and refunded and replaced the bouquet but just received the same sub standard bouquet. Flower heads were coming off the stems. What was left of the flower heads wilted after less than one day. Sparse at best with more foliage than blooms. I would love to upload photos but unfortunately there seems to be a problem doing this.”

Helpful Report

Posted 11 months ago

Hello, We're incredibly sorry to hear about your disappointing experience with us. This is far from the standard we aim to uphold, and we completely understand your frustration and disappointment. We appreciate you bringing these issues to our attention. It’s disappointing that you received bouquets that didn’t reflect what was advertised, and even more disappointing that the replacement did not resolve the issue. Thank you again for your honest feedback. Best wishes, Katie

Posted 11 months ago

“Easy to use website Lovely flower selections Great price and always a good deal! Highly recommend!!!”

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Posted 11 months ago

Hello Laura! Thank you for your fantastic 5-star review! We're thrilled to hear that you found our website easy to use and loved our flower selections at great prices. Your recommendation means the world to us! Best wishes, Rosie

Posted 11 months ago

“Waiting to see what the flowers and chocolates are like plus the delivery. Frustrating that for some reason Mon 26 May was blocked out for deliveries with no explanation all other dates avaiable. The order summary on the webpage said 1 x rose and the full proce paid, however it seemed to omit the chocolates I added to the order as part of the overall price”

Helpful Report

Posted 11 months ago

Hello Marie, Thank you for taking the time to share your thoughts! I'm sorry for the inconvenience regarding the blocked delivery date. The 26th is a bank holiday, so we will not be offering delivery. Regarding your order summary, I understand how important it is for all items to be accurately reflected, and we appreciate you bringing this to our attention. If you have any further questions or need assistance, please feel free to reach out. Best wishes, Rosie

Posted 11 months ago

“I ordered a bouquet of pink flowers and got a bunch of clearly yellow ones (see photo)! I naturally complained only to be told that the flowers were delivered on time and were of good quality. Whilst this was true, I again pointed out that I specifically ordered pink ones, not yellow. They disregarded and dismissed my complaint saying that the Head Florist had examined the photos I provided and could find nothing wrong with them! This unbelievable blatant refusal to admit that they had got it wrong and apologise amazed me. I will not be using Prestige Flowers ever again and would urge others to be very wary of this company and their shocking way of dealing with very justifiable complaints. There are dozens of other online florists that offer a great products and good customer service, unlike this lot.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your concerns. I sincerely apologise for the mix-up with your order, and I understand how disappointing it is to receive something different from what you specifically requested. It’s important for us to ensure our customers are satisfied with their purchases. I appreciate your feedback regarding our handling of your complaint. Your experience will be reviewed thoroughly as we aim to improve our service. We strive to maintain high standards, and your input helps us get there. We always try to use the exact flowers as our pictures but on some occasions, substitutes may have to be made, as we advise on each product page and in the terms and conditions which can be read before making your purchase. Best regards, Rosie

Posted 11 months ago

“Unfortunately will not be using them again. They delivered not the flowers I ordered. I ordered the May bouquet in medium size. The flowers that blooms in May. I ordered those flowers as they were my friends favourite colours and her birthday is in May. Did complain about the wrong bouquet. They could not give me a satisfactory answer . All the answer I received was how well the flowers looked. Nothing about why they change my order.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I’m genuinely sorry to hear that you received the wrong bouquet and that it affected your experience with us. I can understand how frustrating it is when something special like this doesn't go as planned. Your comments about our service are important, and I assure you that we will review this situation to prevent it from happening in the future. We value your input as it helps us to improve. We always try to use the exact flowers as our pictures but on some occasions, substitutes may have to be made, as we advise on each product page and in the terms and conditions which can be read before making your purchase. Best regards, Rosie

Posted 11 months ago

“Sent a medium bouquet of flowers to my friend in Scotland, very sparse, after 1 day rose bud wilted, so disappointed it was for her birthday, will not use them again”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that the bouquet did not meet your expectations and that the roses wilted shortly after delivery. I understand how disappointing this must have been, especially for a special occasion like a birthday. Your experience is important to us, and we take your comments seriously as we continually strive to improve our service and quality. Best regards, Rosie

Posted 11 months ago

“£55 worth of flowers looked like £7 worth. Flat, lifeless and died within 24 hours. Picture on website did not match what was received. Customer service was appalling- only offering £10 credit voucher. Useless as never using this company again. Do not use this company if you don’t want to waste your money. Review only allows you to write about delivery and nothing else!”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I’m really sorry to hear that the flowers did not meet your expectations, and I understand how disappointing it can be when they don't match what you envisioned. We strive to provide quality products, and it’s clear we fell short in this instance. Your comments about our customer service and the offered voucher are noted, and I’ll ensure this feedback is passed along to the relevant team. It’s important for us to improve, and your input plays a vital role in that. Best regards, Rosie

Posted 11 months ago

“Nice product and good price, however found the ordering process a little confusing too many pop up boxes very distracted”

Helpful Report

Posted 11 months ago

Hello Andrew! Thank you for your thoughtful review! We're glad to hear you liked the product and found it offered good value. We appreciate your feedback about the ordering process; we'll definitely look into simplifying it for a smoother experience. If there's anything else we can assist with, don’t hesitate to get in touch! Best wishes, Rosie

Posted 11 months ago

“FIRST TIME CUSTOMER - NOT HAPPY I ordered over a week ago Orion Luxury large with 9.99 chocolates for my friends birthday they have just arrived - They cost me in in total £81.00. Just received a picture and a thank you from my friend - I am so disappointed the quality is terrible the roses are old and petals look like they are falling off also the flowers aren't luxury look like I bought some garage flowers. TBH I probably would have got better flowers from a garage. I feel I have been ripped off Absolutely Terrible!!”

Helpful Report

Posted 11 months ago

Hello Mrs Trimble, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the flowers and chocolates did not meet your expectations. This is not the standard of quality we aim to provide, and I can understand your disappointment. We appreciate your feedback as it helps us to improve our offerings. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Rosie

Posted 11 months ago

“Very disappointed with service, just would like to aware other people , what Prestige flowers no guarantee for next day delivery and you don’t get any refund, only ifs it’s pass 3 days. Still didn’t received my one, I can imagine how they will look after 3 days travelling in vans, of course if I will receive them.”

Helpful Report

Posted 11 months ago

Hello, Thank you for bringing your concerns to our attention. I'm truly sorry to hear about the delay with your delivery and the frustration it has caused you. We understand how important it is to receive your order on time and in perfect condition. Please know we take matters like this seriously and your feedback is invaluable to us as we work to improve our services. I can see that this has been delivered today. If there are any issues with the flowers, please send us some images and we would be happy to look into this for you. Best regards, Rosie

Posted 11 months ago

Helpful Report

Posted 11 months ago

“Delivery took 12 days, the flowers were rotten, mouldy and stinking. Sent images to the complaints department and they refused to give compensation. Horrendous company”

Helpful Report

Posted 11 months ago

Hello, I'm really sorry to hear about your experience with the delivery of your flowers. We strive to provide fresh and beautiful arrangements, and it’s clear we fell short this time. We take customer feedback seriously and want to understand more about this situation to improve our services. I have reached out via email. Thank you for bringing this to our attention. Best regards, Ellie

Posted 11 months ago

“Flowers were not good quality at all. Do not use.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that you were not satisfied with the quality of the flowers. We aim to provide only the best products, and it's clear we missed the mark in your case. Your comments are important to us, and we are always looking to improve our offerings. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your address and 'REVIEW' in the subject line? Best regards, Katie

Posted 11 months ago

“The website was so easy to use I’d got what I needed and checked out with in 5 minutes!! Brilliant service here at prestige flowers”

Helpful Report

Posted 11 months ago

Hello Brandon! Thank you for your brilliant 5-star review! We're so pleased to hear that you found our website easy to use and that you were able to check out quickly. Best wishes, Rosie

Posted 11 months ago

“Ordered flowers for my sisters birthday on the 13/05/25 for delivery on the 17/05. An Essex address but my order is showing on tracking as being in Plymouth. Been the same since the 17/05. Its now the 19/05. Still no delivery. I have emailed several times about this but getting no where. Not happy, will not be using Prestidge flowers again.”

Helpful Report

Posted 11 months ago

Hello, I’m very sorry to hear about the issues you've experienced with your order. I completely understand how frustrating it must be to have your sister’s birthday flowers delayed, especially when timely delivery is so important. If this has still not been received, please reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 11 months ago

“Poor quality flowers that didn’t last. Complained to company but they don’t stand by the advertised 100% satisfaction guarantee. I’m in New Zealand, recipient in uk but apparently I didn’t complain quickly enough!”

Helpful Report

Posted 11 months ago

Hello Nicky, Thank you for taking the time to share your concerns. I'm truly sorry to hear that the flowers did not last as expected and that your experience with our satisfaction guarantee was disappointing. We strive to uphold our commitment to quality and customer satisfaction, and I understand how frustrating it must be not to have that reflected in your order. I appreciate your feedback, as it helps us improve our services. If you haven't already done so, please reach out to our customer service team with any details regarding your experience. We take every comment seriously and want to ensure we can help. Best wishes, Katie

Posted 11 months ago

“They are overpriced, and just not what we expected paid over £50/- and all we got was a bare bunch of flowers!”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your thoughts. I’m really sorry to hear that the flowers did not meet your expectations, especially considering the price you paid. We understand how important it is to receive a beautiful arrangement that lives up to your hopes. We value your feedback and would like to look into this further. If you could send us some details about your order to enquiries@prestigeflowers.co.uk with 'REVIEW' in the subject line, it would greatly help us. Best regards, Rosie

Posted 11 months ago

“The bouquet was very disappointing given its price, it was by half smaller than on the photo on the website. (And we even paid extra to have a bigger bouquet).”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I'm really sorry to hear that the bouquet did not meet your expectations and that it was smaller than what you anticipated based on the website. We understand how important it is to receive a product that matches your order and appreciate you bringing this to our attention. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 11 months ago

“Im sure the flowers will be lovely but when I checked out it was £83.97 but then it became £92!!! And I’ve no idea why, it said pay now £83.97 and by the time I checked out it had increased! I order online all the time so I don’t think it was me so beware when ordering!”

Helpful Report

Posted 11 months ago

Hello Carole, Thank you for your feedback. I’m sorry to hear that your checkout experience didn't go as smoothly as it should have. We understand how frustrating unexpected price changes can be, and your comments are invaluable for us to address these issues. I can see it was the delivery charge. As you selected before 1 pm delivery, it was £8.99. Please know that we are continuously striving to improve our processes and ensure transparency in pricing. If you have any further concerns or if there's anything else we can do to assist you, please feel free to reach out. Warm regards, Rosie

Posted 11 months ago

Prestige Flowers is rated 4.4 based on 274,028 reviews