Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,201 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,201 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a cheese and wine hampers for my farther for farthers day and prestige hampers sent it by royal mail who failed to deliver it within the 24hrs. It arrived 3 days later and hadn't been kept refrigerated the gel ice packs had melted and leaked contaminating the hole thing. Waste of money and very disappointed 😞”

Helpful Report

Posted 1 year ago

Hello Jason, Thank you for taking the time to share your experience. I’m genuinely sorry to hear about the delays and issues you faced with your order. It’s disappointing to know that the delivery did not meet our usual standards, and I understand how frustrating this must be for you. We appreciate your feedback, as it helps us identify areas for improvement in our service. Our customer service team have replied to your email. Warm regards, Tom

Posted 1 year ago

“My husband ordered flowers for my birthday - they “lost” the order and delivered the most sad looking bunch of flowers the day after!! AVOID them at all cost!! Terrible service!!!”

Helpful Report

Posted 1 year ago

Hello Magda, Thank you for sharing your feedback. I'm truly sorry to hear about the issues with your order and that we let you down on such a special occasion. We strive to provide beautiful arrangements and timely deliveries, and it's disappointing to learn we missed the mark in your case. Your experience and satisfaction matter to us, and I will ensure your comments are taken seriously as we work to enhance our service. If you haven't already, please could you forward some images of the bouquet received to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Katie

Posted 1 year ago

“Writing this review after receiving a 'couldn't care less' response from Prestige after complaining about the quality of their flowers. If I could score zero I would. We were just told to 'consider disputing the payment with your card provider'. The bouquet was delivered 2 days late. The antirrhinums were dead within 24 hours so I replaced them with antirrhinums from the Co-Op bought 2 weeks earlier which still had more life in them! Roses dead within 48 hours. Overpriced. Poor quality. Abysmal customer service. Won't be using again. Prestige - please don't bother replying with another cut and paste response about reviewing comments to see how we can improve our service as it's just a nonsense. Please avoid and support your local florist.”

Helpful Report

Posted 1 year ago

Hello Sarah, Thank you for your feedback. I sincerely apologise for the issues you faced with your order and for the unsatisfactory response you received. It's clear that we did not meet our standard of service, and I understand your frustration with both the flower quality and delivery timeline. We kindly ask that any issues with the flowers be reported within three days of delivery, along with images of the bouquet. After this time, our ability to offer support is limited. I’m very sorry for this and for any disappointment it may have caused. Warm regards, Tom

Posted 1 year ago

“No Prestige about this florist company, in fact more of an insult as supposed to a joy or surprise. It was embarrassing for me as the person who sent them. Do not rely on receiving your flowers on time, no such thing as ‘Next day delivery here’ , The images on the website are extremely misleading and exaggerated. Don’t shell out your hard earned cash , You’re better off going to the high street and picking up a marvellous bouquet for so much less. I just thought using a florist company with such a good website would deliver something memorable. These flowers from Prestige are nothing spectacular. Dry out quickly, overly priced & Quite dull”

Helpful Report

Posted 1 year ago

Hello Laura, Thank you for your feedback. I’m truly sorry to hear that your experience with us fell short of your expectations. We take pride in our floral arrangements and aim to provide wonderful surprises for our customers. It's disappointing to learn that the delivery and quality did not meet your standards. Your comments about the imagery on our website and pricing are valuable, and I will ensure that they are addressed with our team as we work to improve our offerings. We truly appreciate you taking the time to share your thoughts, and I hope we can provide a more positive experience for you in the future. Warm regards, Rosie

Posted 1 year ago

“Flowers delivered late. The point of specifying a day is that it's a specific, special occaision. Ruins the gesture to have a late delivery. Poor customer service, no help whatsoever and no refund. Will not be using again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, and I sincerely apologise for the late delivery that disrupted your special occasion. We understand how important it is for gifts to arrive on time, and it’s disappointing to hear that we did not meet those expectations. Your feedback about our customer service is valuable, and I will be sure to share your comments with the team as we continuously strive to improve our service. We truly appreciate your input, and I hope we can provide you with a better experience in the future. Warm regards, Katie

Posted 1 year ago

“Thank you so much. My friend was thrilled with flowers they are beautiful ❤️”

Helpful Report

Posted 1 year ago

Hello Nancy! Thank you so much for your lovely 5-star review! We're overjoyed to hear that your friend was thrilled with the beautiful flowers. Warm wishes, Prestige Flowers

Posted 1 year ago

“Extremely poor service. We wanted to send a bouquet for the birth of our nephew in London. The flowers were delivered to a different address (same street name) in SE London instead of NW. We were told that this address was stored in the system, even though our order confirmation stated a different postcode. The flowers were then simply left with the residents of the incorrect address. We were then told that the flowers could be picked up there. A refund was consistently refused. No comment – it's outrageous and definitely has nothing to do with prestige. I wish I had read all the bad reviews here before.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration you faced with your order. We understand how important it is for flowers to be delivered to the correct address, particularly for such a special occasion as celebrating a new family member. I appreciate your feedback regarding the handling of your order and the lack of a satisfactory resolution. Please rest assured that your comments will be taken into account as we work to enhance our services and ensure we meet our customers’ expectations going forward. I have reached out via email. Warm regards, Ellie

Posted 1 year ago

“My hamper wasn't delivered on Father's Day and it was also for the birthday. Double Joy became double disappointment. The customer service simply told me they can't do anything about it , no guarantee for on time delivery. You won't have my business again that's for sure!”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience, and I sincerely apologise for the disappointment caused by the missed delivery on such special occasions. We understand how important timely delivery is, especially for celebrations, and it's frustrating to hear that we did not meet that expectation. I appreciate your feedback regarding our customer service response; your comments will be reviewed as we strive to enhance our service and ensure that our customers feel supported. Warm regards, Tom

Posted 1 year ago

“My brother bought me a large bouquet as a get well gift. Within one day the antirrhinums were shrivelling up, day two dead. Upon receipt I sent a photo of the bouquet to my brother who was disappointed with the size of it. I was disappointed too. My husband bought a similar bouquet from a local florist , and it arrived two days before Prestige flowers. Eight days later and the local florist flowers still look as fresh as the day they arrived . Prestige Flowers, almost ready to bin. Will actively dissuade friends and family from using your service .”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your disappointment with the bouquet. We strive to provide beautiful arrangements that bring joy, and it’s disheartening to learn that we missed the mark in your case. Your concerns regarding the freshness of the flowers and the size of the bouquet are important to us, and we will be reviewing them closely to enhance our service. We appreciate you bringing this to our attention and understand your frustration. Please could you send some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 1 year ago

“For £40 (given the pictures advertised) the flowers were of very poor quantity and quality - oh and to top it off were delivered at 7:30pm and were in a ‘vase’ which looked more like a pint glass!! I attempted to resolve the issue but Prestige Flowers didn’t want to know!! Ironically another person also purchased the same ‘bouquet’ (I use that term loosely give the appalling quantity and quality) which was exactly the same!! I would not recommend at all!!! I felt like I’d insulted my friend (who had gone through some bloody life changing surgery)!!! Bloody disgraceful!!!!”

Helpful Report

Posted 1 year ago

Hello Sharon, Thank you for your feedback, and I am truly sorry to hear that your experience with our flowers fell far short of expectations. We aim for quality and presentation in every bouquet we deliver, and it’s disappointing to learn that in this case, we did not meet that standard. I apologise for the timing of the delivery and the quality of the vase. Your comments regarding the bouquet’s appearance and our response are highly valued and will definitely be reviewed so we can improve our service. Warm regards, Katie

Posted 1 year ago

“I sent my cousin a bunch of flowers and vase and card I recall the card was meant to be free! from this company ! My cousin sent me a picture , I must say I was extremely disappointed with the flower content, absolutely nothing like the picture at all . What a disappointment!! £44.96 spent. I also recall this was a reduced price as on offer ?! So even more disappointing because the full price would have been even more unacceptable. Will not be using this company again and wish I had looked at reviews first. Lesson learnt !! Delivery quick !”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience, and I’m truly sorry to hear that the flowers did not meet your expectations. We strive to provide high-quality arrangements, and it’s disheartening to learn that we fell short in this instance. Your feedback regarding the card and value for money is valuable and will be taken seriously as we work to improve our service. We're always looking to enhance our customer experience, and your comments will help us in that endeavour. Warm regards, Rosie

Posted 1 year ago

“Ordered some flowers for my mom and dad's 60th wedding anniversary. Decided to spend the extra £10 for the large bouquet. All in all approx £50 spent. The bouquet arrived and very disappointed in the size of the bouquet. Will not be ordering again.”

Helpful Report

Posted 1 year ago

Hello Justine, I’m really sorry to hear that the bouquet didn’t meet your expectations for such a special occasion. We understand how important it is to have a beautiful arrangement for milestones like anniversaries. Your feedback is invaluable, and we’re committed to improving our offerings. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Team Prestige Flowers

Posted 1 year ago

“Poor bouquet of flowers received for our anniversary. Flowers started dying after 24 hours and bouquet was very small despite paying £10 extra for a larger bunch. Prestige admitted they were not up to standard and offered £10 gift voucher. The flowers cost over £40. The best I can say about this company is they respond very quickly even though they don’t help! My only option is to leave a bad review. Would not buy from them again.”

Helpful Report

Posted 1 year ago

Hello Peter, I’m really sorry to hear that your anniversary bouquet didn’t meet your expectations. We understand how important these moments are, and it’s disappointing when things don’t go as planned. We appreciate your feedback and are committed to improving our services. Thank you for sharing your thoughts with us, and we hope to restore your confidence in us in the future. Warm regards, Katie

Posted 1 year ago

“Ordered flowers for my wife’s birthday, nothing was delivered, not much more to say except won’t be using again.”

Helpful Report

Posted 1 year ago

Hello, I'm really sorry to hear that your order was not delivered as expected. I can understand how disappointing this must be, especially for such a special occasion. We take your feedback seriously, and we're committed to resolving such issues swiftly. Warm regards, Katie

Posted 1 year ago

“This company are extremely unprofessional, take your payment for an order, lose the order and nothing gets delivered and you have lost the money you pay. Stay away, nothing but disappointment, frustration and out of pocket!!”

Helpful Report

Posted 1 year ago

Hello, I'm truly sorry to hear about your experience with us. It’s completely understandable to feel frustrated when expectations aren't met, and we regret that you faced such an issue with your order. We take feedback like yours seriously, and we're committed to improving our service. I can see that our customer service team have responded to your email. Warm regards, Rosie

Posted 1 year ago

“Just had some flowers delivered to my Mrs as a surprise and they looked nothing like the picture. Very very disappointed and upset.”

Helpful Report

Posted 1 year ago

Hello, I'm truly sorry to hear that the flowers did not match the picture. Your disappointment is completely understandable, and we deeply regret that we didn’t meet your expectations. We always strive for the highest quality, and I would love to make this right for you. If you could please reach out to us at enquiries@prestigeflowers.co.uk with some details about your order, we will do our best to address your concerns. Warm regards, Tom

Posted 1 year ago

“I paid £42 for a flower delivery from this company for my sister-in-law’s birthday on June 12th. It was an extremely hot day and yet they considered her greenhouse as a safe place to leave them despite the fact that she has a large property with plenty of shaded areas where they could have been left instead. Obviously the flowers were dead when she went to collect them. I contacted this company who decided the offer me a £10 voucher off my next order! They really weren’t bothered by my complaint and wanted my sister-in-law to take photos and email them - she is 73 so has no idea how to do this. Save your money and DO NOT use Prestige flowers.”

Helpful Report

Posted 1 year ago

Hello Lesley, Thank you for sharing your thoughts, and I sincerely apologise for the experience you've had. It’s disappointing to hear that your sister-in-law’s flowers were left in a greenhouse and not delivered in the best condition. We always aim to provide excellent service, and it's clear we fell short in this instance. I understand your frustration regarding the request for photos. However, as an online florist, we do require images of the bouquet. Your feedback about our customer service is invaluable, and we will work on improving our approach to avoid such situations in the future. Warm regards, Katie

Posted 1 year ago

“The flowers, which certainly were not cheap, were a huge disappointment. The Lillies have not opened and some of the flowers are already dead 4 days later. I did complain; but apparently this must be made within 3 days of delivery, and today is the 4th day. I was offered a voucher, the equivalent of 15% of the total price, despite the majority of the flowers being of poor quality. I declined this , although impressed with how quickly they responded to my complaint, as for the money spent I could have got 4 more bunches of flowers at a local supermarket which I am sure would have not died already!”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for your feedback, and I'm really sorry to hear about your experience with the flowers. It’s disappointing to know that they didn’t meet your expectations, especially after spending a considerable amount. We strive to deliver the freshest arrangements, and I'm glad to hear that our team was prompt in addressing your complaint. Your concerns regarding the quality of the flowers and the value for money are completely valid. We take such feedback seriously and will look into this further to ensure our customers have a better experience in the future. I have reached out directly via email. Warm regards, Ellie

Posted 1 year ago

“So I spent £100 on 3 bunches of flowers for close friends as a thank you. I am so disappointed, I could have got a better/bigger bunch in Sainsbury's for cheaper price. Flowers themselves are fresh and quite pretty, but I'm actually embarrassed to give my friends these flowers. £100+ on what?!”

Helpful Report

Posted 1 year ago

Hello Fern, Thank you for your feedback, and I'm truly sorry to hear that the bouquet did not meet your expectations. We strive to provide beautiful arrangements, and it’s disheartening to know that you feel this way. Your concerns about the size of the bouquet are valid, and we understand how disappointing it can be to feel embarrassed about a gift. We constantly review our offerings and take customer feedback seriously to improve our services. If you haven't already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 1 year ago

“I've left 2 stars, as 1 star for the quick and efficient delivery and 1 star for packaging. I paid a lot of money £50 for a Large bouquet, damn if this is a large I dread to think what you get in a small! I could have stop in a petrol station and brought took bouquets for £10 and had a bigger bouquet. Really disappointed to be honest!”

Helpful Report

Posted 1 year ago

Hello Liam, Thank you for taking the time to share your thoughts. I'm glad to hear you were pleased with the delivery and packaging, but I'm truly sorry to learn that the bouquet did not match your expectations in size. It's important to us that our customers feel they are receiving value for their investment, and I understand how disappointing it must have been to feel let down by the bouquet’s size. Your feedback will help us refine our offerings and ensure a better experience moving forward. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Tom

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,201 reviews