Name: Prestige Flowers
Rating: 4.42

“Dont trust the delivery date, small print gets them out of delivering when they say they will and customer service is a waste of time, get caught in an unhelpful loop.”

Helpful Report

Posted 8 months ago

Hello Louise, Thank you for sharing your thoughts, and I’m truly sorry to hear about your experience with the delivery date and our customer service. We strive to communicate clearly about delivery expectations, and it’s disappointing to know we have not met your needs in this instance. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 8 months ago

“Very poor customer service. Received flowers from my daughter for Mother’s Day and they were dead the next day. Despite contacting the company who promised prompt action nothing has been heard from them. Dreadful.”

Helpful Report

Posted 8 months ago

Hello Barbara, Thank you for your feedback, and I’m truly sorry to hear about the condition of the flowers you received. It’s disappointing to hear that we did not meet your expectations, especially for such a special occasion like Mother’s Day. We understand how crucial it is to have quality arrangements, and I apologise for any lack of communication from our team. I have reached out via email. Best wishes, Ellie

Posted 8 months ago

“Terrible. Ordered flowers for my fiancé for her wedding day which arrived the following day. What sort of company advertises next day delivery on flowers for special occasions doesn't complete their task. If you need flowers for wedding or special occasion, use someone else. Can't be trusted. No message to say sorry or sorry these will be late, is there anything else I can do”

Helpful Report

Posted 8 months ago

Hello Matt, Thank you for your feedback, and I sincerely apologise for the inconvenience you experienced with your order. We understand how crucial timely delivery is for special occasions, and it’s disappointing to hear we fell short. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 8 months ago

“Amazing service great people and beautiful flowers”

Helpful Report

Posted 8 months ago

Hello Christina! Thank you for your wonderful 5-star review! We’re so glad to hear that you experienced amazing service and found our flowers beautiful. Best wishes, Rosie

Posted 8 months ago

“You promised delivery on 16th Jackies birthday royal mail will deliver on 17th im not happy”

Helpful Report

Posted 8 months ago

Hello, Thank you for your feedback, and I’m genuinely sorry to hear that your delivery did not arrive on the expected date. We understand how important timely deliveries are, especially for special occasions. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 8 months ago

“Didn’t deliver the message card I paid for”

Helpful Report

Posted 9 months ago

Hello, Thank you for taking the time to share your experience with us. I'm sorry to hear that the message card you paid for wasn't delivered with your order. We understand how important it is to have all elements of your gift included, and we regret that we fell short in this instance. Your feedback is invaluable, and we’ll be sure to look into this matter. Best regards, Tom

Posted 9 months ago

“Had a bouquet of flowers delivered to us yesterday for a sloum event from friends. Although extremely pleased with receiving the gift we are very disappointed in the quality of the flowers as not going to be able to display for long as wilting already. Feel so sorry for friends who have spent so much for so poor product ..”

Helpful Report

Posted 9 months ago

Hello Ian, Thank you for sharing your experience with us, and I’m genuinely sorry to hear about the quality of the flowers you received. We take great pride in our products, and it’s disappointing to learn that we did not meet your expectations. Your feedback regarding the wilting flowers is very important, and it will help us improve our quality control. We want every recipient to enjoy their flowers for as long as possible, and we regret that this was not the case for you. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Tom

Posted 9 months ago

“Shocking company Customer services need to be trained. Very poor quality of flowers used.”

Helpful Report

Posted 9 months ago

Hello Sally, Thank you for your feedback, and I'm truly sorry to hear about your disappointing experience with us. We strive to provide high-quality flowers and excellent service, and we regret that we did not meet your expectations this time. Your comments regarding our customer service training and flower quality have been noted, and we appreciate you bringing this to our attention. We are committed to making improvements based on feedback like yours. Best regards, Tom

Posted 9 months ago

“Always pleased with Prestige Flowers good selection of flowers and giftes”

Helpful Report

Posted 9 months ago

Hello Rhoda! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’re always pleased with our selection of flowers and gifts. It’s our pleasure to provide you with quality choices that bring joy to your occasions. Best wishes, Rosie

Posted 9 months ago

“Delivery arrived extremely damaged, most of the flowers broken. Water logged card. Customer service appalling!”

Helpful Report

Posted 9 months ago

Hello Hannah, Thank you for your feedback, and I'm truly sorry to hear about the condition in which your delivery arrived. We understand how important it is for flowers to be in perfect shape upon arrival, and we regret that we fell short in this instance. Our customer service team is here to assist, and I apologise if your experience was not up to standard. We are committed to improving our service, and your comments will be taken into account as we strive to do better. I can see that this is still being looked into. Best regards, Tom

Posted 9 months ago

“I ordered 2 bouquets of flowers for Mother's Day. One for my stepmother that arrived on time, the other for my mum did not. They eventually arrived on the Tuesday! I contacted Prestige and they replied with a series of generic emails and my issue has not been resolved. To add insult to injury I continue to receive advertisement emails from them every day. I would never order from them again.”

Helpful Report

Posted 9 months ago

Hello Helen, Thank you for taking the time to leave your feedback. We sincerely apologise for the inconvenience you experienced with the delivery of your bouquets, especially on such an important occasion like Mother's Day. We understand how frustrating it is when expectations are not met. We aim to provide timely service and are truly sorry that one bouquet did not arrive as planned. Your comments about our customer service team have been noted, and we will work to ensure a more effective resolution process in the future. Best wishes, Tom

Posted 9 months ago

“My order was delivered correctly on the specified day and the recipient was delighted with their flowers. First time using Prestige Flowers and would definitely do so again in the future.”

Helpful Report

Posted 9 months ago

Hello James! Thank you for your fantastic 5-star review! We’re so happy to hear that your order was delivered on time and that the recipient loved their flowers. Best wishes, Rosie

Posted 9 months ago

“Wow !! I had some ocean lillies sent to me , which was so lovely. They are stunning , they smell incredible and honestly couldn't be more beautiful!! The smell fills the room & the size of the flowers are bigger than your hand . I would use this florist myself to send someone some flowers .”

Helpful Report

Posted 9 months ago

Hello Rebecca! Thank you so much for your amazing 5-star review! We’re thrilled to hear that you loved the ocean lilies and that their beauty and fragrance have filled your room with joy. Best wishes, Rosie

Posted 9 months ago

“Beautiful flowers but completely wilted after 5 days, considering how much you pay I expected them to last longer, a supermarket bouquet bought three days before lasted longer. Was upset as they were a mother's day gift, very disappointed with the quality”

Helpful Report

Posted 9 months ago

Hello, Thank you for your feedback. We're pleased to hear that you found the flowers beautiful, but we're truly sorry to learn that they wilted sooner than expected. We understand how disappointing this must have been, especially for a meaningful occasion like Mother’s Day. We appreciate your comments regarding the longevity of the bouquet and will be sure to share them with our team for review. If possible, we kindly ask that you send us photos of the flowers, including time stamps, taken within three days of delivery. This will help us investigate the issue further. Please include ‘REVIEW’ in the subject line when you email us. Best regards, Rosie

Posted 9 months ago

“The flowers are great but the website is unnecessarily hard work in my view!”

Helpful Report

Posted 9 months ago

Hello, Thank you for your feedback! I'm glad to hear you liked the flowers, but I'm sorry to know that you found our website difficult to navigate. We understand that a smooth shopping experience is important, and your comments will help us make improvements. If you have any specific suggestions, we’d love to hear them! Best regards, Rosie

Posted 9 months ago

“DO NOT USE THIS COMPANY!! They misrepresent what they are selling and I am embarrassed that my mother received a bunch of flowers that cost £41 (inc delivery) that I could have bought in a supermarket for less than £10. I was actually shocked when she sent me photos and complained straight away and said ‘there was a slight quality issue’ and I was offered a £5 credit to which I responded that I wouldn’t order from them again. They offered to send a replacement bunch which arrived today as was the same as before. I have just emailed again and am contacting trading standards as they should not be allowed to continue scamming customers. We send flowers to loved ones at difficult times along with times to celebrate and I am embarrassed that this bouquet appeared to represent my appreciation of someone that had been through so much and this company unashamedly think it’s acceptable to mis-sell their products.”

Helpful Report

Posted 9 months ago

Hello Emma, Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience did not meet expectations, especially given the thoughtful nature of your gift and the importance behind it. We completely understand how disappointing it must have been to feel that the bouquet did not reflect the value or quality you had hoped for. It’s never our intention to mislead, and we work hard to ensure our arrangements match the images shown on our website. Please note that the product image displayed online is of the medium-sized bouquet, as outlined in the description. The standard size you selected contains fewer stems, which may account for the difference in appearance. We're also sorry to hear that the replacement bouquet didn’t improve your experience, and we regret that our initial goodwill gesture fell short of making things right for you. Your feedback has been passed along to our quality control and customer service teams for further review, and we take your concerns seriously. Warm regards, Tom

Posted 9 months ago

“DO NOT USE THIS COMPANY!! They misrepresent what they are selling and I am embarrassed that my mother received a bunch of flowers that cost £41 (inc delivery) that I could have bought in a supermarket for less than £10. I was actually shocked when she sent me photos and complained straight away and said ‘there was a slight quality issue’ and I was offered a £5 credit to which I responded that I wouldn’t order from them again. They offered to send a replacement bunch which arrived today as was the same as before. I have just emailed again and am contacting trading standards as they should not be allowed to continue scamming customers. We send flowers to loved ones at difficult times along with times to celebrate and I am embarrassed that this bouquet appeared to represent my appreciation of someone that had been through so much and this company unashamedly think it’s acceptable to mis-sell their products.”

Helpful Report

Posted 9 months ago

Hello Emma, Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience did not meet expectations, especially given the thoughtful nature of your gift and the importance behind it. We completely understand how disappointing it must have been to feel that the bouquet did not reflect the value or quality you had hoped for. It’s never our intention to mislead, and we work hard to ensure our arrangements match the images shown on our website. Please note that the product image displayed online is of the medium-sized bouquet, as outlined in the description. The standard size you selected contains fewer stems, which may account for the difference in appearance. We're also sorry to hear that the replacement bouquet didn’t improve your experience, and we regret that our initial goodwill gesture fell short of making things right for you. Your feedback has been passed along to our quality control and customer service teams for further review, and we take your concerns seriously. Warm regards, Tom

Posted 9 months ago

“Satisfied and Displeased The bouquet were delivered on time and were really nice. But they were damaged during packaging or transportation.”

Helpful Report

Posted 9 months ago

Hello! Thank you for your review. We’re pleased to hear that the bouquet arrived on time and that you found them lovely. However, we’re truly sorry to learn that they were damaged during packaging or transportation. Your feedback is invaluable to us, and we’ll work hard to address this issue to ensure a better experience in the future. If possible, please could you send us some images of the damage to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would like to look into this for you. Best wishes, Rosie

Posted 9 months ago

“Excellent service. Arrived next day exactly as described and pictured. I was a bit worried as I had placed my order BEFORE reading the reviews which were less than favourable so when I received the picture of my sister in law with the flowers she received, I was very relived and pleasantly surprised as they were better than I expected. My sister in law is currently having chemotherapy for breast cancer and my wife (her sister) wanted to brighten up her day in time for Easter. I ordered a small bunch of Tulips (her favourites), a box of mini Easter eggs and a written card to be delivered the following day (today, April 15th) and she recieved them on that day at around 4pm. Royal Mail kept me updated with tracking information and informed me when they had been delivered so hats off to them also. Couldn't be happier and I will use Prestige Flowers again. Thank you guys. Happy customer and even more happy recipient here!”

Helpful Report

Posted 9 months ago

Hello Ron, Thank you so much for taking the time to leave such a heartfelt and detailed review. We're thrilled to hear that both you and your sister-in-law were pleased with the flowers and gifts, especially during such an important time. It means a lot to us that we were able to help bring a bit of brightness to her day. It's wonderful to know everything arrived on time, exactly as expected, and that Royal Mail kept you well informed throughout. Thank you again for trusting us with such a meaningful gesture. Best wishes, Katie

Posted 9 months ago

“Extremely disappointed and embarrassed by the flowers sent for a birthday gift 6 white roses and two pink Lillie’s plus foliage at a cost of £38, I know I could have bought better from any supermarket, looked nothing like the picture. I was offered a £15 credit of my next purchase but wouldn’t want to be embarrassed by sending to anyone again. I feel I have been totally ripped off.”

Helpful Report

Posted 9 months ago

Hello Mrs Seager, Thank you for taking the time to leave a review. We're very sorry to hear that you were disappointed with your recent order and felt it didn’t reflect the image shown online. After reviewing the photo you provided, we can confirm that the correct number of stems was included. Please note that some of the flowers are sent in bud form to help ensure they arrive as fresh as possible and last longer once displayed. We understand that this may not have met your expectations, and we’re sorry the credit offered wasn’t satisfactory. Your feedback has been shared with our team, as we're always working to improve both our products and the overall customer experience. Best wishes, Katie

Posted 9 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

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