Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,029 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered a box of flowers and received wrong flowers full of cactus spoke to customer service and they were no help and were not willing to compensate, rather felt it was ok and kept advising on how to look after them will never order form this place again.. rubbish service!!!”

Helpful Report

Posted 11 months ago

Hello, Thank you for bringing this to our attention. We're truly sorry to hear about the mix-up with your order and the frustration you experienced with our customer service. We strive to provide our customers with quality products and support, and it’s clear we missed the mark this time. Your feedback is incredibly valuable, and we will address your concerns with our team to ensure better experiences in the future. Warm regards, Katie

Posted 11 months ago

“Bought flowers for my sister she said they were beautiful and very fragrant her room smells lovely. They looked fresh and blooming”

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Posted 11 months ago

Hello Debbie! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your sister loved the flowers and that they added such a lovely fragrance to her room. Warm wishes, Prestige Flowers

Posted 11 months ago

“Got flowers delivered fine paid extra for large bunch, absolutely disgusted with what arrived for nearly £50, the two bunches my kids got from different shops for£20 out done them ridiculous. Never will use them again and would advise to stay clear”

Helpful Report

Posted 11 months ago

Hello Ryan, Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that the bouquet did not meet your expectations. We always aim for the highest quality, and your feedback is crucial for us to improve. If not done already, please could you send us some images, including a birds-eye view, of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 11 months ago

“The flowers arrived with brown bits on and drooping! Paying £35 for flowers when I could have got as good a bouquet from M&S for £15! Avoid”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. We're very sorry to learn that the flowers did not arrive in the expected condition. We take pride in the quality of our products, and it’s disappointing to know that we fell short in your case. Your comments are important to us, and we will ensure they are shared with our team for further improvement. Warm regards, Rosie

Posted 11 months ago

“Very disappointed. Paid an extra £10 for large bunch as a special gift. What arrived was only 5 peonies in bud and a load of greenery - you show 9 peonies in the picture of the medium bunch. Very misleading.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. We’re truly sorry to hear that your experience did not meet your expectations, especially for such a special occasion. We strive for transparency in our offerings and understand how important it is to receive a bouquet that matches what was advertised. Could you please send some photos of the bouquet to enquiries@prestigeflowers.co.uk, as it sounds like the incorrect size may have been sent in error. Kindly include your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 11 months ago

“25% of the blooms were half dead, sub standard. Not impressed with customer services who looked at the photos and said that they couldn't see a problem. So I guess their motto is ' Our aim is to provide 75% good quality flowers' Never again. (I've tried sending photos but they wouldn't upload)”

Helpful Report

Posted 11 months ago

Hello Jeremy, Thank you for taking the time to share your experience. We are truly sorry to hear that the quality of the flowers did not meet your expectations and that our customer service was unable to address your concerns effectively. Your feedback is crucial for us as we strive to improve. Warm regards, Katie

Posted 11 months ago

“PLEASE DO NOT USE THIS COMPANY Flowers arrived and they did not look like they do on the website. The wrapping was basic. The flowers were not what I had ordered but was told by customer services that I should have read the terms and conditions as they used a poor substitute. Poor customer service response. Absolutely astounded at the poor quality of the bouquet and service. I will be telling anyone that listens to never use this company”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. We are genuinely sorry to hear that the flowers you received did not match your expectations and that the customer service experience fell short. We strive to provide quality products and services, and your comments are important for us to improve our offerings. We appreciate you bringing this to our attention. Please reach out to enquiries@prestigeflowers.co.uk with your order number and include 'Review' in the subject line. I’d like to look into this further for you. Warm regards, Ellie

Posted 11 months ago

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Posted 11 months ago

“At every stage of the order process you are attacked with buy this, buy that ! Far too much”

Helpful Report

Posted 11 months ago

Hello Paul, Thank you for your feedback regarding your experience during the order process. We’re sorry to hear that you found the additional offers overwhelming. We appreciate your input, as it helps us refine our approach and enhance the shopping experience for our customers. If you have any further concerns or suggestions, we would love to hear from you. Best wishes, Rosie

Posted 11 months ago

“PLEASE DO NOT USE THIS COMPANY. Ordered flowers for delivery, did not return up, they used every excuse in the book to fob me off, saying it as a courier delivery issue that I had to resolve, even though I paid them for the delivery cost direct.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the disappointment surrounding your order. We sincerely apologise for the delivery issue and for any frustration caused by the communication that followed. While we do rely on third-party couriers for some deliveries, the responsibility for ensuring your flowers arrive on time and in perfect condition ultimately rests with us—and we regret that we let you down in this instance. We understand how important timely delivery is, especially when sending flowers for a special occasion. Warm regards, Katie

Posted 11 months ago

“Ordered for my grandma who lives in rural Scotland from austrialia delivered in 24 hours She's really fussy loves a moan and she approved which is pretty hard to get from my 89 year old granny 😂 speedy fast and fresh I read reviews online after I ordered and was worried But way better than next or m&s will deffos use again thanks 😊 guys”

Helpful Report

Posted 11 months ago

Hello Rachel! Thank you so much for your fantastic 5-star review! We're absolutely thrilled to hear that your grandma loved the flowers. It's wonderful to know that we provided speedy service all the way to rural Scotland. We can't wait to help you again in the future! Thanks for choosing us! Best wishes, Rosie

Posted 11 months ago

“Order flowers for my mums 70th birthday. Looked nothing like I ordered abd looked like they gad been dragged uo the road. Will mot be using again very disappointing.”

Helpful Report

Posted 11 months ago

Hello, We’re truly sorry to hear about your experience with your recent order. It’s disappointing when our products don’t live up to expectations, particularly for such a special occasion as a birthday. We appreciate you sharing your feedback, as it helps us to improve our service. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Rosie

Posted 11 months ago

“Do not order from this site. Flowers looked nothing like the photo, missing flowers, brown stems and almost dying. They agreed to send 2nd bunch but even worse. I asked for a refund but offered 10 pound voucher which would be useless as why would I order again after being ripped off!”

Helpful Report

Posted 11 months ago

Hello Julie, We’re truly sorry to hear about the issues you encountered with your order and can understand how disappointing this must be for you. It’s frustrating when our products do not meet the expected standards, and we sincerely apologise for the experience you’ve had. Your feedback is invaluable to us, and we really appreciate you bringing these matters to our attention. We strive to provide the best possible service, and it’s clear we fell short in your case. Best regards, Rosie

Posted 11 months ago

“Extremely disappointed with the size of the bouquet for a significant spend. The order wasn’t even complete and was even missing a flower, however I don’t believe it would have improved the overall look. Having received a lovely bouquet myself I thought I would use this company but the experience was certainly not the same. You would do better grabbing a bouquet from Tesco for £12 and it would have been more impressive. I spent a lot of money expecting a decent sized floral arrangement. I am extremely disappointed and therefore I would not recommend this company.”

Helpful Report

Posted 11 months ago

Hello, We’re truly sorry to hear that your experience with our bouquet did not meet your expectations. It's frustrating when a purchase doesn't align with what was anticipated, especially when you are looking forward to a beautiful arrangement. Your feedback is important to us, and we sincerely appreciate you highlighting these issues. We're always seeking ways to improve our offerings. Thank you for sharing your thoughts, and we hope to have the opportunity to restore your faith in our services in the future. Best regards, Rosie

Posted 11 months ago

“paid for a large! omg it definitely wasn’t a large! the amount of flowers that was in there! it was a joke! do not recommend these at all. don’t waste your money honestly”

Helpful Report

Posted 11 months ago

Hello, We’re really sorry to hear that you were disappointed with the size of your order and can completely understand your frustration. It’s upsetting when expectations aren’t met, especially when you’ve made a purchase in good faith. Your feedback means a lot to us, and we are always looking to improve. We appreciate you bringing this to our attention. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Rosie

Posted 11 months ago

“Easy enough website. Did what I needed in less than 5 minutes :)”

Helpful Report

Posted 11 months ago

Hello Husna! Thank you for your amazing 5-star review! We're so glad to hear that you found our website easy to navigate and that you were able to complete your order quickly. Best wishes, Rosie

Posted 11 months ago

“Easy to use website, great options & add on facilities, beautiful flower options & next day delivery if ordered before 10pm Will definitely be using prestige flowers again”

Helpful Report

Posted 11 months ago

Hello Anne! Thank you for your wonderful 5-star review! We're thrilled to hear that you found our website easy to use, and we’re so glad you loved the beautiful flower options and our next-day delivery service. Best wishes, Rosie

Posted 11 months ago

“I would give zero stars if that was possible. The flowers delivered were completely different from those ordered (I mean COMPLETELY different!) and they were in a very poor condition. Despite numerous attempts, the company have completely refused to give me a refund. I am taking this further as it's disgraceful. I strongly suggest you don't use this company.”

Helpful Report

Posted 11 months ago

Hello, We’re genuinely sorry to hear about your recent experience and can understand your frustration. It’s disappointing to learn that the flowers you received did not match your expectations and that your concerns have not been addressed to your satisfaction. Your feedback is extremely valuable to us, and we are committed to improving our service. Thank you for bringing this to our attention. Best wishes, Katie

Posted 11 months ago

“Do not buy from this company, save your money you will only receive what looks like a garage bought bunch that will last 3 days tops. They have no customer service skills and will not help with your complaints. I’m not sure if my review will be deleted but if you do see this try another company.”

Helpful Report

Posted 11 months ago

Hello, We’re truly sorry to hear about your experience and apologize for the dissatisfaction you've encountered. Your feedback is incredibly important to us, and it’s concerning to know that the quality of our flowers and our customer service did not meet your expectations. We understand how disheartening it must be to feel let down, especially when our flowers are intended to bring joy. I can see that our customer service team is awaiting your reply to hopefully resolve this. Best regards, Rosie

Posted 11 months ago

“Poorest customer service! I have asked to provide a receipt as I didn't receive they have asked me for information which I have provided and they have decided that I wasn't a name customer since it was a gift and refused to help. Would not recommend and will not be using them again”

Helpful Report

Posted 11 months ago

Hello, We’re very sorry to hear about your recent experience and truly apologise for the frustration this has caused you. It’s concerning to know that our customer service did not provide the assistance you needed, especially in a situation where communication is crucial. We appreciate you bringing this to our attention and will use your feedback to improve our processes. Our goal is always to support our customers and ensure a positive experience, even in the case of gift orders. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 11 months ago

Prestige Flowers is rated 4.4 based on 274,029 reviews