Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,845 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,845 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 2nd March 2026

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Four days after delivery the flowers were withered & drooping badly. Contacted customer services & they have a window of only three days in which to try & resolve any concerns. This information is in their terms & conditions, not sure who would automatically read terms & conditions on receiving the gift of flowers. Customer services solution - a voucher for £10 on a future purchase. No offer of any replacement or refund. Do not waste your money on Prestige Flowers.”

Helpful Report

Posted 6 months ago

Hello Lesley, Thank you for taking the time to share your experience. We're genuinely sorry to hear about the condition of your flowers and the challenges you faced with our customer service. We totally understand your frustration regarding the time frame for addressing concerns. Please could you reach out to enquiries@prestigeflowers.co.uk with the order details? Please also include 'REVIEW' in the subject line, so that this is passed to the right team. Warm wishes, Rosie

Posted 6 months ago

“A joke of a company Ordered a simple bouquet from site, few days later, I got the tracking info, wrong address, emailed to say so and included the right address, day later checked tracking info again, was changed to right address, day later, flowers arrived at wrong address, they offered to re deliver, fine, they said it was left with a neighbour, no sign of them, Royal mail at fault too, when delivered. To wrong address, they were left at door, avoid this company, flowers were poor also”

Helpful Report

Posted 6 months ago

Hello Trevor, Thank you for your feedback. We're genuinely sorry to hear about the issues you faced with your order and the inconvenience it caused. It’s frustrating when expectations aren’t met, especially with something as thoughtful as flowers. We'll certainly review this situation to prevent similar occurrences in the future. We appreciate you taking the time to share your experience, and we're committed to improving our service. Warm regards, Tom

Posted 6 months ago

“all I have learnt from ordering flowers from this company is to in future always check reviews first. Ordered the large brilliant sunshine bouquet for my sister in law. I received a bunch of rubbish, flowers slung together looked awful, my 5 year old granddaughter could have done better. The bouquet was not a bouquet, it was just a few stems stuck together in a very haphazard way. £40 wasted not including postage, a £10 bunch from Sainsbury’s would have been better. Emailed prestige, got no where, sent pic of bunch they asked for more pics, u don’t need more pics to see what a disgusting display it was. Got offered a £10 credit? Like I would order from them again. Avoid this company. You only need to see all the bad reviews to see what I am saying. Also on their facebook all comments are hidden? I wonder why ? And so many angry faces on the pictures of the bouquets that they are advertising. You will not get one like this. Do not waste your money with this firm. Completely unacceptable I have added pic of photo from website and a photo of the bunch received”

Helpful Report

Posted 6 months ago

Hello Anita, Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of your expectations. It’s disappointing to know that the bouquet did not meet the quality we strive for, and we understand how frustrating it can be to feel that your order was not handled properly. We appreciate you bringing this to our attention and will be looking into your concerns closely. We take customer feedback seriously in order to improve our service and products going forward. Warm regards, Katie

Posted 6 months ago

“excellent service - love it”

Helpful Report

Posted 6 months ago

Hello Dr Corsinovi, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you loved our service. Warm wishes, Prestige Flowers

Posted 6 months ago

“If I could write a review of 'Prestige Flowers' I would NOT GIVE them ANY stars. If you click on 'next day delivery' as you start your order be aware that the date may change and you will then be told by customer service agents that that date is what you selected. ie cover for their late delivery. So so disappointed that my order did not arrive for my granddaughter's birthday. After several emails with "customer service" I was told that was the date I selected so no further discussion. All they had to say was there's been a mix up and offer a small token gesture for future purchases and I would have remained a customer. Blatantly obvious that once you've paid they are not interested in keeping you as a customer. Any way there are lots of other online flower suppliers and I will be using them in the future. My advice is to avoid Prestige Flowers as there is nothing Prestige about them.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and that your order did not arrive on your granddaughter’s birthday as intended. We understand how important such occasions are, and we regret that we let you down. We also apologise if our communication around the delivery date caused any confusion or left you feeling unheard. This is never the experience we want for our customers. We appreciate your feedback and will be reviewing this internally to improve both our processes and the way we handle situations like this. Best wishes, Katie

Posted 6 months ago

“They look like sh*te. £30 for what when I could've gone and spend £15 in a supermarket and gotten better.”

Helpful Report

Posted 6 months ago

Hello, We’re really sorry to hear that the flowers did not meet your expectations. We understand your frustration, especially with the price you paid, and we appreciate your feedback regarding the quality. Our goal is to provide beautiful blooms, and it's clear we missed the mark this time. Our review team has reached out via email to assist further. Warm wishes, Katie

Posted 6 months ago

“Sh## bunch of flowers spent 70 odd pounds, all i see is green leaves, better off going lidle or m n s half the price”

Helpful Report

Posted 6 months ago

Hello Jay, We truly regret to hear that your recent experience with our flowers didn't live up to your expectations. We understand how frustrating it can be to feel that the value doesn’t match the price, and we appreciate your feedback regarding the bouquet. Our aim is to deliver stunning arrangements, and clearly, we fell short this time. Our customer service team has reached out via email. Warm wishes, Tom

Posted 6 months ago

“Purchased a bouquet of flowers for my Grandma's 90th birthday. I paid £10 extra for the large bouquet on what was already an expensive bouquet. Total with a card was £69.97. The website stated to show a medium bouquet image. When the flowers arrived, the bouquet was no bigger than the online image. Furthermore, the roses were still in bud but already browning on the petals. This indicated poor quality. I emailed Prestige Flowers and provided photos of the flowers. They requested further photos so I added this from the day flowers were delivered and also recent photos of how the roses had deteriorated over the few days of having them. Prestige Flowers agreed to a partial quality issue and offered a £15 credit on account. As I do not intend to shop with this company again I refused the credit on account and stated I wanted a refund under the Consumer Rights Act 2015 due to flowers not being as described, not of satisfactory quality or not lasting reasonable time. The response was a u-turn on the quality issue. They believed there wasn't one, the guard petals were still on roses and we should have followed the care guide, taken guard petals off and wait 3 days to bloom. There is nothing in the care guide about guard petals and even so, it would not of saved roses that were already browning on all petals still in bud when delivered. After a few emails, Prestige Flowers refuse to do any more than what they initially offered. The picture is from morning of delivery. The roses are already browning on all petals. By day 3 they were wilting and by day 6 were dead with out ever coming out of bud. This is a bad experience, a special day ruined and a company I will never deal with again.”

Helpful Report

Posted 6 months ago

Hello Andrew, We’re truly sorry to hear about your experience and that the bouquet for your Grandma’s special birthday did not meet your expectations. We completely understand how disappointing this must have been, especially for such an important occasion, and we sincerely apologise for the upset caused. We appreciate you sharing the photos and details with us, and we regret that our resolution did not leave you feeling satisfied. Our flowers are carefully sourced and handled, but we recognise that on this occasion they did not meet the standards we aim to deliver. Your feedback regarding both the bouquet quality and our communication process is very valuable, and we will be passing this on to our team to review and improve. While we understand your decision, we would like to assure you that we take concerns like this seriously and will use your experience to prevent similar issues in the future. A member of our review team has reached out via email. Best wishes, Rosie

Posted 6 months ago

“My daughter in law has still not received her flowers which will now be dead.. Apparently they are being delivered tomorrow.. They were dispatched on Monday.. I have already reviewed this order.. I did apply my credit manually and it was taken off and then removed.. This is my reply to Katie who said I can still apply my credit next time!!!!!! . No compensation offered or even my credit refunded.. Can't see there being a next time.... No personal contact has been made to me at all”

Helpful Report

Posted 6 months ago

Hello Helen, Thank you for your feedback, and we sincerely apologise that your daughter-in-law has not yet received her flowers. We take your feedback seriously, and it’s disappointing to hear that you haven’t received a satisfactory response regarding your credit and lack of personal contact. A member of our review team has reached out via email. Best wishes, Katie

Posted 6 months ago

“Ordered these flowers for a loved one on a very sad day. The quantity and quality received was nothing like the images or description. I emailed after the weekend on day 4 of receiving them with photos and explanation of my upset and embarrassment that I had sent these to someone. I was told I had emailed too late (4 days after receiving them) and a good will gesture of £10 credit would be applied to my account. I do not wish to purchase anything again would not waste my money. They have refused to refund my money. Do not waste your money!!”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your experience. We are genuinely sorry to hear that the flowers did not meet your expectations and that you felt embarrassed to send them. It’s disheartening to know that our product and service did not reflect the standard we strive for. We understand your frustration regarding the response you received when you reached out to us. While we try to handle all inquiries promptly, we never want our customers to feel dismissed. Your feedback is essential to us, and we will take it on board to improve our service in the future. I have reached out via email. Warm regards, Ellie

Posted 6 months ago

“Absolutely awful bouquet of flowers, nothing like the description or picture! Could have bought a much better bunch of flowers from a supermarket! Appalling customer service when I tried to complain, just kept getting the same response that was pretty much them dismissing that there was anything wrong. 5 roses and a bit of greenery for over £40, that’s a joke. Will never use this company again, daylight robbery prices and a don’t care attitude towards their customers. They flatly refused a refund or replacement flowers to be sent.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We’re truly sorry to hear about your experience and that you felt disappointed with both your bouquet and the service you received. This is never the impression we want to leave with our customers. We understand how frustrating it must have been to feel that your order did not match the description or your expectations, and we apologise if our responses at the time came across as dismissive—that was certainly not our intention. We’d really like the chance to put this right. If you could send your order number and some images of the bouquet to enquiries@prestigeflowers.co.uk with ‘REVIEW’ in the subject line, we’ll make sure the appropriate team reviews your case. Your feedback is very important to us, and we will use it to improve both our products and the way we handle complaints. Best wishes, Rosie

Posted 6 months ago

“Extremely disappointed! An appalling state of affairs:-Flowers were half-dead when delivered. Flower heads just fell off on some without ever opening. Bunch was nowhere near the size I was expecting from the picture and the price! I had arranged for these to be delivered as coming from my Autistic Grandson for his Mother's birthday as he wanted to do this special surprise for her (unable to do this for himself)and I had completed the message card accordingly on the website. However, no card or message was delivered with the flowers so my Daughter had no idea who they were from until I arrived and due to my Grandson's problems, he had forgotten all about our arrangement so was unable to enlighten her. I wish I had read some of the reviews viewed here now and agree with them....will never use this company again. They certainly did not meet their mantra of priding themselves on "delivering happiness" to this customer.”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your experience with us. We are truly sorry to hear about the condition of the flowers and the missing message card. It’s upsetting to learn that your grandson's thoughtful surprise didn’t come together as intended. We pride ourselves on delivering high-quality products and ensuring that our service matches our customers' expectations, and we regret that we fell short in your case. We are currently looking into these matters to ensure it doesn’t happen again. Please reach out to enquiries@prestigeflowers.co.uk with your order number and “REVIEW” in the subject line so we can address your concerns directly. Please also include some images of the bouquet in your email. Warm regards, Katie

Posted 6 months ago

“Avoid like the plague. Flowers cost £35 and they sent a cheap small bunch I wouldn't have expected to pay more than £10 in a normal flower shop for. They also refused to change the delivery address when I realised that I'd autofilled an incorrect address on their website. I literally emailed them less than 5 minutes after I'd ordered and they said it was too late the order had been sent to the courier already! With delivery I wasted £40 on some rubbish flowers that ended up being sent to the wrong address thanks to their totally inflexible & unhelpful approach. Will never use Prestige Flowers again!”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your experience with us. We're so sorry to hear about the issues you faced with your order and the delivery process. As your order was placed very close to the cut-off time for next-day delivery, it was printed and processed right away to ensure it could be packed and dispatched in time for your chosen date. We sincerely apologise for any inconvenience this may have caused. Your feedback about the size and quality of the flowers, as well as our address change policy, is extremely valuable to us. To help us look into this further, please could you send some images of the bouquet to enquiries@prestigeflowers.co.uk, including your order number and ‘REVIEW’ in the subject line, so it reaches the right team? Warm regards, Ellie

Posted 6 months ago

“So easy to navigate and great to have it 🥰”

Helpful Report

Posted 6 months ago

Hello Ruth, Thank you so much for your lovely 5-star review! We're thrilled to hear that you found our site easy to navigate and are glad that you’re enjoying your experience with us. Warm wishes, Prestige Flowers

Posted 6 months ago

“Shocking Absolutely nothing like the picture And half of them were dead Will never order here again.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. We’re very sorry to hear that your recent experience did not meet your expectations and that the flowers were not as depicted. It's disappointing for both us and our customers when we don’t deliver the quality we aim for. Our customer service team have reached out via email to look into this for you. Warm regards, Tom

Posted 6 months ago

“Dreadful service I thoroughly recommend reading the reviews before thinking of ordering Flowers arrived dead What kind of an impression is that ?! 6 day delivery instead of next day delivery Embarrassing for me and devastating for recipient Customer service copying and pasting standard answers which they have used time and time again it seems. Totally uncaring No replacement offered No money back Go elsewhere if you don’t want to be disappointed”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. We're sincerely sorry to hear about the issues you've faced with your order. It's disheartening to learn that the flowers arrived in such poor condition and that the delivery was delayed. We strive to provide exceptional service and products, and it's clear we fell short this time. Your comments will be shared with our team to help us improve moving forward. Our customer service team has reached out via email. Kind regards, Tom

Posted 6 months ago

“Excellent service from a great company !”

Helpful Report

Posted 6 months ago

Hello Peter, Thank you so much for your fantastic 5-star review! We’re delighted to hear you had an excellent experience with our service. Warm wishes, Prestige Flowers

Posted 6 months ago

“Quick delivery. However, I was extremely disappointed with the medium sized Rose and Freesia. I got bushes not roses. Will not buy again. Avoid if you want roses not bushes and leaves. You’ll get better value for your money buying from M&S or Tesco stores.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We're genuinely sorry to hear that the flowers you received fell short of your expectations. We strive to deliver high-quality products, and it's disappointing to learn that we did not meet our standards in your experience. Your feedback is important to us and will be shared with our team as we work to improve. Our customer service team has reached out via email. Warm regards, Rosie

Posted 6 months ago

“Received birthday flowers yesterday from a friend have to worst flowers I have ever received had better from a supermarket would not recommend to any one half dead”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your thoughts with us. We're truly sorry to hear that the flowers you received did not meet your expectations and were in poor condition. We understand how special receiving flowers can be, and it’s disappointing when they don’t arrive as hoped. Please know that your feedback is invaluable to us and will be passed along to our team as we continually strive to improve our quality and service. Warm regards, Tom

Posted 6 months ago

“The bouquet that I expected to have delivered was nothing like the one that actually was delivered. Even if it states that every care will be taken to ensure the flowers are of similar quality, which the bouquet delivered was not. Guess I’ll stick to Interflora for future purchases. From NZ”

Helpful Report

Posted 6 months ago

Hello Meg, Thank you for your feedback. We’re truly sorry to hear that the bouquet you received did not meet your expectations. We understand that this can be very disappointing, especially when it comes to special occasions. Please note that the bouquet you ordered is our Florist’s Choice, and as indicated in the product images, the images shown are examples of what the bouquet may look like. That being said, we will share your feedback with our team. Warm regards, Tom

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 273,845 reviews