Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,726 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Just excellent service”

Helpful Report

Posted 4 months ago

Hello Rene, Thank you for your fantastic 5-star review! We're thrilled to hear that you experienced excellent service. Your satisfaction means the world to us! Best wishes, Katie

Posted 4 months ago

“Yes I love your website, as I have cancer and don’t get out much. So great to do it online thanks again . It’s for my mums grave it’s her birthday . Thankyou Jill Milford ❤️”

Helpful Report

Posted 4 months ago

Hello Jill, Thank you for your heartfelt 5-star review! We're so glad to hear that our website has made it easier for you, especially during this time. Your mum's birthday is a special occasion, and we're honored to assist you in honoring her memory. Wishing you all our best, Rosie

Posted 4 months ago

“I had a bouquet sent Friday from a friend They arrive in a poor state, with dead carnations and brown on the roses. I took the brown petals off, but despite this one has completely wilted and they are all brown after 2 days. My friend has rang and sent in photos, to be told there is nothing wrong with the flowers. I will attach the photographs. Such a shame this company wont send another bouquet or reimburse when it is very clear to see. Also just tried to attach the photos, this section will not work”

Helpful Report

Posted 4 months ago

Hello, We’re truly sorry to hear about the condition of the bouquet you received and that your concerns were not addressed adequately. This is not the standard we strive for, and we completely understand your disappointment. Your feedback is incredibly valuable, and we take it seriously. Warm regards, Rosie

Posted 4 months ago

“The flowers arrived 3 days late and were not in the best shape box was damaged”

Helpful Report

Posted 4 months ago

Hello, We’re really sorry to hear that your flowers arrived late and in poor condition. That is not the standard we strive for, and we completely understand your frustration. Your feedback is essential to us, and we will take it into account to improve our service. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 4 months ago

“I ordered flowers for my nieces engagement and was very disappointed by what arrived. However that is only part of the issue. The company asked for a review and again I was treated so badly when I gave my opinion. I certainly would never use them again. Maybe if you look for a review, you could listen to what the person is saying! You hounded me for a review. I wasn't going to complain as I normally don't but it would be nice if you listen to your customers. It was like been disappointed twice. Regards, Sally”

Helpful Report

Posted 4 months ago

Hello Sally, We’re truly sorry to hear about your experience, both with the flowers you received and the way you felt treated after sharing your feedback. This is not the service we aim to provide, and we regret that you were left feeling disappointed twice. Your feedback is important to us, and we will be reviewing both the quality of the bouquet sent and the way your review was handled so we can learn from this and improve. We appreciate you taking the time to share your thoughts, even though it wasn’t the experience you deserved. Warm regards, Rosie

Posted 4 months ago

“The site is very easy to use, it is user friendly. The pictures are good quality of the flowers and other products you can purchase”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your wonderful 5-star review! We're delighted to hear that you found our website user-friendly and enjoyed the quality of our product images. Warmest wishes, Prestige Flowers

Posted 4 months ago

“Very easy website to use and a lovely selection of flowers”

Helpful Report

Posted 4 months ago

Hello, Thank you for your glowing 5-star review! We're so pleased to hear that you found our website easy to use and enjoyed our lovely selection of flowers. Warmest wishes, Prestige Flowers

Posted 4 months ago

“Flowers were not as good as photo ,Roses failed to open and the rest just wilted after a day, complained so they gave a £10 discount on next order ,I won't be bothering using it .”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to provide your feedback. We're truly sorry to hear that the flowers you received did not meet your expectations and that they wilted quickly. Your experience is important to us, and we appreciate you bringing this to our attention. We'd love to learn more about your experience and ensure we address your concerns properly. I have reached out via email. Warm regards, Ellie

Posted 4 months ago

“Just received flowers, absolutely beautiful, really impressed”

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Posted 4 months ago

Hello, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you received beautiful flowers and that you were really impressed. Warmest wishes, Prestige Flowers

Posted 4 months ago

“BE VERY CAREFUL WITH DATES! The delivery date is autofilled to the next available date and once order is shipped absolutely nothing can be done to refund. Improvements would be to leave the delivery date blank and force the customer to pick one prompting them”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your feedback with us! We appreciate your comments regarding the delivery date autofill feature and will certainly take your suggestions into consideration for future improvements. Your input helps us enhance our customer experience. Best wishes, Prestige Flowers

Posted 4 months ago

“Delighted with quality and service”

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Posted 4 months ago

Hello Anne, Thank you for your wonderful 5-star review! We're thrilled to hear that you’re delighted with the quality and service. Warm regards, Prestige Flowers

Posted 4 months ago

“Flowers always beautiful they last a long time”

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Posted 4 months ago

Hello Cath, Thank you for your lovely 5-star review! We’re delighted to hear that you find our flowers beautiful and long-lasting. Warmest wishes, Prestige Flowers

Posted 4 months ago

“Not happy orderd for next day del says been delivered but not received any flowers”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback, and we are very sorry to hear that you have not received your flowers. We understand how disappointing this can be. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk, and they will be happy to assist you in resolving this matter. Kindly include your order number and 'REVIEW' in the subject line. Warm regards, Ellie

Posted 4 months ago

“Very disappointed with the flowers I sent as a gift, did not look at all like the picture on the internet site. They failed to bloom and the response from customer service was equally as disappointing. Would not use this company again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback, and we are truly sorry to hear that you were disappointed with your recent order. We understand how frustrating it can be when gifts do not meet expectations, especially when they’re meant to bring joy. We take customer satisfaction seriously and appreciate your comments about our customer service response. I have reached out via email. Warm regards, Ellie

Posted 4 months ago

“Very happy with service provided, flowers always good quality”

Helpful Report

Posted 4 months ago

Hello Rob, Thank you for your amazing 5-star review! We're delighted to hear that you are very happy with our service and that our flowers consistently meet your quality expectations. Warmest wishes, Prestige Flowers

Posted 4 months ago

“This is the best site to send flowers over seas the quality of the flowers are excellent great service thank you”

Helpful Report

Posted 4 months ago

Hello Anne, Thank you so much for your amazing 5-star review! We're delighted to hear that you consider us the best site for sending flowers overseas and that our quality and service met your expectations. Warm regards, Prestige Flowers

Posted 4 months ago

“Very disappointed as in past flowers sent have been good. On this occasion I ordered the same size (med) as image showed on website. Yet the ones ordered for my mother had 2 stems with half the amount of lillies on . Did email with photos to customer service to be told the bunch was correct and it will bloom in next 3 days- . Dread to think what you would get in the smaller bunch. Sadly I could not see any of their bouquet descriptions what you actually get, except that the image advertised is medium. I counted the flowers and looked at quantity of stems in their image -silly assumption from me! Did arrive next day, as ordered!”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your experience with us, and we sincerely apologise for the disappointment caused by your recent order. We understand how frustrating it can be when expectations are not met, especially when it comes to special occasions. It’s important for us to provide clarity about our products, and we appreciate your feedback regarding the bouquet descriptions. Warm regards, Tom

Posted 4 months ago

“flowers sent by my eldest son for my birthday. I cut the bases off stalks and put into a vase. The bouquet was mostly purple statis everlasting flowers. 3 PINK ROSES. 3 PINK SNAPDRAGONS and 3 SMALL WHITE CHRYSANTHAMUM SPRAYS. Next morning the 3 roses had gone brown and bent over. The next day the three snapdragons had wilted and collapsed. The next morning the little white sprays had also collapsed and bent over below the blooms. So I was left with all the purple everlasting flowers and all fresh flowers had died back. I can only assume they had been left out of water for some time before shipping. I had five other bouquets for my birthday, two veru cheap Lidls' . one Waitrose, one M&S and one mail order from Bunches. All had fresh flowers that are still fresh and beautiful 10 days later. I am disgusted with the standard of flowers you sent and will tell people not to buy from you.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience with us. We are truly sorry to hear that the flowers you received did not meet your expectations and that they declined rapidly. We strive to provide the highest quality products and it's concerning to learn we fell short in this instance. We appreciate your feedback and would like to investigate this matter further. Please could you reach out to enquiries@prestigeflowers.co.uk with the delivery details and 'REVIEW' in the subject line? Warm regards, Ellie

Posted 4 months ago

“I was very disappointed with the flowers that I ordered for my daughter. Nothing like what was advertised and will not be using this florist again.”

Helpful Report

Posted 4 months ago

Hello Moira, Thank you for taking the time to share your experience. We are truly sorry to hear that the flowers did not meet your expectations and that you felt disappointed. It's important for us to deliver quality products that bring joy, and we regret that we fell short in this instance. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 4 months ago

“Delivery provider let them down. Made worse by robotic and defensive customer service. Flowers 2 days late and look as such. Overpriced for the product, delivery and poor service. I will be finding a local independent florist in future.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We’re very sorry for the issue with your order’s delivery and apologise for any disappointment caused when you contacted our customer service team. This is never our intention. Our tracking shows that delivery was attempted on the date you selected, but there was no answer. I can also see that our customer service team have requested some images of the bouquet to help us assist you further. Best wishes, Katie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 273,726 reviews