Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,990 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 273,990 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I would not recommend or even order again from Prestige Flowers. Useless. I ordered A medium bunch of flowers, paid good money, £46.96, for it. However, whilst ordering process was simple, the delivery was done on time, what got delivered was a shoddy bunch of flowers. Hardly worth the money paid and the receipient was not happy either. I sent a photo taken by my 81 year old, but the customer service kept demanding a Birds Eye view photo of the flowers. My aunt is not well and to demand this is unacceptable and this was explained to their Team. However, they chose not to acknowledge that and kept insisting on this photo. I am not sure what purpose the Birds eye view photo would serve when the photo provided is evident that it does not match the bunch that is advertised! Total Rip off company and way too arrogant behaviour. DO NOT ORDER FROM THIS COMPANY!”

Helpful Report

Posted 7 months ago

Hello Jayshree, Thank you for your feedback. We’re very sorry to hear that the flowers delivered did not meet your expectations and that your aunt was upset. We take quality seriously, and your experience is concerning. Regarding the request for more photos, we understand that this may have added to your frustration, and we regret any distress this caused. Your comments will be addressed with our team to ensure we improve our service. A member of our review team has reached out via email. Warm regards, Katie

Posted 7 months ago

“It was very easy and straightforward to make the purchase. Thanks”

Helpful Report

Posted 7 months ago

Hello Elham, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found the purchasing process easy and straightforward. Warm regards, Prestige Flowers

Posted 7 months ago

“When I signed up for an account, you gave me 10% discount offer for new customer, which then sent me via a link to a new page. There was nothing in the basket, which meant that I would have had to start all over again with the order that I wanted. I had just filled in a sympathy card and video message, giving a lot of thought to it. I didn't want yo start all over again as it was late, so I missed out on the 10% discount.”

Helpful Report

Posted 7 months ago

Hello Sandra, Thank you for your review! We apologise for the inconvenience you experienced with the discount offer and the basket not retaining your information. We understand how frustrating that can be, especially when you’ve put thought into your message. Your feedback is valuable to us, and we’ll work to improve the process for our customers. Warm regards, Katie

Posted 7 months ago

“Simple and straight forward process, Hopefully the flowers and Teddy will be delivered on time.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your fantastic 5-star review! We're glad to hear that you found our process simple and straightforward. Warm wishes, Prestige Flowers

Posted 7 months ago

“Very good company, they are always reliable and offer the best flowers and really glad I’ve found them!”

Helpful Report

Posted 7 months ago

Hello George, Thank you for your fantastic 5-star review! We’re so glad to hear that you find us reliable and are happy with our flowers. Warm wishes, Prestige Flowers

Posted 7 months ago

“I just placed my order from Canada, the process was easy, I like that I could include a video message with the card, my Mom is going to love it!”

Helpful Report

Posted 7 months ago

Hello Lisa, Thank you for your delightful 5-star review! We’re so pleased to hear that you found the ordering process easy and that you could include a video message. Warm regards, Prestige Flowers

Posted 7 months ago

“Excellent, this is the second time I have used Prestige flowers this year ,both times flowers arrived on time. Both occasions ordered florists choice and fresh beautiful flowers would definitely recommend this company without hesitation.”

Helpful Report

Posted 7 months ago

Hello Jess, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you received your flowers on time and that you enjoyed our florist's choice. Warm wishes, Prestige Flowers

Posted 7 months ago

“Have been using Prestige Flowers for years, never disappointed. Thank you!”

Helpful Report

Posted 7 months ago

Hello Ann, Thank you so much for your wonderful 5-star review! We're delighted to hear that you've been satisfied with our service over the years. Your continued support means the world to us. Warmest wishes, Prestige Flowers

Posted 7 months ago

“Too many pop ups!”

Helpful Report

Posted 7 months ago

Hello Niki, Thank you for your feedback regarding the pop-ups on our site. We understand how they can be a bit overwhelming at times, and we appreciate you bringing this to our attention. We'll certainly take your comments into consideration as we strive to enhance the shopping experience for all our customers. Warm regards, Rosie

Posted 7 months ago

“Hard work, very confusing.”

Helpful Report

Posted 7 months ago

Hello Paul, Thank you for your feedback. We’re sorry to hear that you found the process confusing and that it felt like hard work. We strive to make our service as straightforward as possible, and your comments will help us improve. If you have any specific suggestions or need assistance navigating our site, don't hesitate to reach out. Best wishes, Rosie

Posted 7 months ago

“After struggling with other online flower deliveries yours was the easiest & great value for money...thank you ..I will return....”

Helpful Report

Posted 7 months ago

Hello Maisie, Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our service easy and great value for money. We look forward to welcoming you back soon! Warmest wishes, Prestige Flowers

Posted 7 months ago

“Really disappointed!!! 😢 Final bouquet delivered looked nothing like the picture!!”

Helpful Report

Posted 7 months ago

Hello Liz, We’re truly sorry to hear that the final bouquet didn't meet your expectations. We strive to create arrangements that reflect the beauty of our product images, and it’s disappointing to know we fell short in this instance. Your feedback is important to us, and we will ensure it’s addressed with our team. From the image provided, we can see that the lilies are still in bud. As noted in the product description, lilies are intentionally sent in bud form. Warm regards, Rosie

Posted 7 months ago

“I ordered flowers for my partner using my own dsrd details, address etc, and within 20 m8nsbof ordering received s email asking me to provide proof of who I am, seriously, for a bunch of flowers, from a company I have a account with, what a joke”

Helpful Report

Posted 7 months ago

Hello Graham, Thank you for taking the time to leave a review. We sincerely apologise for any disappointment or inconvenience this may have caused. Unfortunately, as your order was flagged as potential fraud in our system, we need confirmation of the billing and payment details before we can proceed. Please rest assured that I will share your feedback with the appropriate department. Warm regards, Katie

Posted 7 months ago

“Three times in a row now that orders have failed to arrive on the designated delivery dates. They offer the postage back but I'd rather take my business elsewhere, absolute joke of a company”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. I’m very sorry to hear about your recent experiences with us, and I completely understand how frustrating it must have been to have your orders delayed multiple times. This is not the level of service we aim to provide, and I sincerely apologise for the inconvenience caused. I can see that our customer service team have replied to your email and is awaiting your reply. Warm regards, Katie

Posted 7 months ago

“Customer service non existent, no help whatsoever. Emailed them with a complaint , not had any response, no help on the phone. Absolutely disgusting. Do not order from them , you will be wasting your money!”

Helpful Report

Posted 7 months ago

Hello Lynne, We sincerely apologise for the frustration and disappointment you've experienced with our customer service. It is never our intention to leave a customer feeling unheard, and we understand how important timely support is. Please know that your feedback is invaluable, and we’ll work hard to improve in this area. A member of our review team has reached out via email. Warm regards, Katie

Posted 7 months ago

“Very easy to assess the selective needs on the web site.Also the photographic picture are clean and clear .”

Helpful Report

Posted 7 months ago

Hello, Thank you for your fantastic 5-star review! We're so pleased to hear that you found it easy to assess your needs on our website and that our photographs met your expectations. Warmest wishes, Prestige Flowers

Posted 7 months ago

“Thank you it was easy too do”

Helpful Report

Posted 7 months ago

Hello Dean, Thank you for your great 5-star review! We're thrilled to hear that you found everything easy to do. Warmest wishes, Prestige Flowers

Posted 7 months ago

“Great and easy website to use”

Helpful Report

Posted 7 months ago

Hello Ruby, Thank you for your wonderful 5-star review! We're delighted to hear that you found our website great and easy to use. Warmest wishes, Prestige Flowers

Posted 7 months ago

“Utterly unbelievable, that a flower company would not have a sympathy card, or even a plain card, to deliver with sympathy flowers. Totally inappropriate to have an upbeat "Just For You" card included as standard, unless, of course, you go with their other suggestion of no card at all. Top to it off, they tell me "We appreciate you taking the time to contact us, and we hope that the gift brings joy and delight to its recipient.". Very poor.”

Helpful Report

Posted 7 months ago

Hello George, We are very sorry to hear about your experience and the upset this caused during such a sensitive time. We understand how important it is for sympathy flowers to be accompanied by an appropriate message, and we regret that we fell short of your expectations. At present, the “Just for You” design is our standard message card, and unfortunately, we do not currently offer plain alternatives. We sincerely apologise for this and truly appreciate your feedback, which we will share with our team. We do, however, offer a wide range of sympathy cards in our personalised card section, and we will review how we can make this option clearer for customers in the future. Thank you again for bringing this to our attention, and please accept our deepest apologies for any distress caused. Warm regards, Rosie

Posted 7 months ago

“Please don't waste your money or time with this people What they are marketing on their website and what they deliver is nothing alike I have ordered some flowers to be delivered to a hospital for our niece who had a major operation I particularly paid the additional £10 for the large bouquet I couldn't believe my eyes when she sent me the picture of flowers that she has received Total scam and cone!!!!! Tried to talk to customer service who doesn't care and so unhelpful”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry to hear about your recent experience and the disappointment caused by your order. This is not the level of service or quality we aim to provide, and we completely understand your frustration. From the images you shared, we can confirm that the correct number of stems was included for the large bouquet. As noted on our website, lilies and certain other flowers are intentionally delivered in bud form to ensure freshness and longer-lasting enjoyment. Once the blooms open, the bouquet will more closely resemble the image shown online. Thank you for bringing this to our attention – your feedback helps us improve. Warm regards, Katie

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 273,990 reviews