Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,848 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 2nd March 2026

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quick delivery. However, I was extremely disappointed with the medium sized Rose and Freesia. I got bushes not roses. Will not buy again. Avoid if you want roses not bushes and leaves. You’ll get better value for your money buying from M&S or Tesco stores.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We're genuinely sorry to hear that the flowers you received fell short of your expectations. We strive to deliver high-quality products, and it's disappointing to learn that we did not meet our standards in your experience. Your feedback is important to us and will be shared with our team as we work to improve. Our customer service team has reached out via email. Warm regards, Rosie

Posted 6 months ago

“Received birthday flowers yesterday from a friend have to worst flowers I have ever received had better from a supermarket would not recommend to any one half dead”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your thoughts with us. We're truly sorry to hear that the flowers you received did not meet your expectations and were in poor condition. We understand how special receiving flowers can be, and it’s disappointing when they don’t arrive as hoped. Please know that your feedback is invaluable to us and will be passed along to our team as we continually strive to improve our quality and service. Warm regards, Tom

Posted 6 months ago

“The bouquet that I expected to have delivered was nothing like the one that actually was delivered. Even if it states that every care will be taken to ensure the flowers are of similar quality, which the bouquet delivered was not. Guess I’ll stick to Interflora for future purchases. From NZ”

Helpful Report

Posted 6 months ago

Hello Meg, Thank you for your feedback. We’re truly sorry to hear that the bouquet you received did not meet your expectations. We understand that this can be very disappointing, especially when it comes to special occasions. Please note that the bouquet you ordered is our Florist’s Choice, and as indicated in the product images, the images shown are examples of what the bouquet may look like. That being said, we will share your feedback with our team. Warm regards, Tom

Posted 6 months ago

“This is the second time I’ve ordered from this company and both times have been a let-down. Flowers arrived in poor condition on both occasions. The first time I received a replacement, but the second time I was told to provide a “bird’s-eye view” of the bouquet — which wasn’t possible as the flowers were sent to my elderly mother and I live in Australia. Instead of a proper solution, I was offered a £10 credit, which is useless as I won’t be ordering again. Poor quality, I would not recommend.”

Helpful Report

Posted 6 months ago

Hello Sharon, Thank you for your feedback. We sincerely apologise for the disappointment you've experienced with your orders. We understand how vital it is to send a beautiful bouquet, especially to a loved one. While we strive to ensure the best quality and service, we acknowledge that this has not met your expectations and appreciate your input. We are always working to improve our service, and your comments will help us in that effort. Warm wishes, Katie

Posted 6 months ago

“My daughter and grandchildren sent the roses and lily arrangement for our 54th wedding anniversary on the 21 August still waiting for the lilies to open disapointing maybe next week the may”

Helpful Report

Posted 6 months ago

Hello Marion, Thank you for your feedback. We're sorry to hear that the lilies in your arrangement haven’t yet opened as expected. We know how much joy flowers can bring, especially on a special occasion like your anniversary, and it’s disappointing when they don't meet your expectations. If you could reach out to us at enquiries@prestigeflowers.co.uk with any photos, we’d be more than happy to assist you further and ensure you have a better experience. Warm wishes, Ellie

Posted 6 months ago

“I paid for a Premium Delivery Service on Monday 25 Aught, I then Tracked my Order with Royal Mail. To my dismay I saw that my Order is not being Delivered until Thursday 28 August between 10.33 am and 2.33 pm ? This is absolutely unacceptable and unprofessional from Prestige Services ? I therefore wouldn’t recommend them to Family, Friends, Colleagues or anyone else. Disgusted Customer, Patrick O’Neill”

Helpful Report

Posted 6 months ago

“Prestige website has loads of choices of flowers/plants and gifts for all occasions. Their prices are very competitive and for a extra few pennies you can get free delivery on future items for the next 6 months. I contacted the customer service team for a query I had and both Ellie & Jess were brilliant, they answered my query promptly and were extremely helpful. I would highly recommend using Prestige Flowers.”

Helpful Report

Posted 6 months ago

Hello Tara, Thank you so much for your amazing 5-star review! We’re thrilled that you enjoyed our extensive selection of flowers, plants, and gifts and found our prices competitive. It’s great to hear that Ellie and Jess provided you with the brilliant service we strive for! Warm wishes, Prestige Flowers

Posted 6 months ago

“Flowers delivered 2 days after confirmed delivery date. Paid for delivery for specific day. Paid for extra flowers but ended up looking like a £7 bunch from asda. Starting to wilt and die They make it out that you will receive a fantastic bouquet but really falls flat. They were bought for our anniversary spent over £40 plus extra for more flowers. The wife is not happy with what we received as per picture showing what you are getting on website is not true.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, orders can occasionally take a little longer in transit, as noted on our website. I’m very sorry for this and for any disappointment it may have caused. We’re also sorry to hear about the condition of the flowers. Please could you send some images of the bouquet, along with your order number, to enquiries@prestigeflowers.co.uk with ‘REVIEW’ in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 6 months ago

“So disappointed in the service provided by Prestige. I paid extra for special delivery for flowers to be delivered on a Sunday they did not arrive until Tuesday and are completely wilted. I raised this with Prestige and they would not even refund me the delivery charge which is totally unfair given the flowers did not arrive on time and the quality is terrible. I previously had a good experience which is why I ordered flowers again within a 2 week period. I feel the service has been very poor and I will not use them again now.”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your experience with us. We’re very sorry to hear that your recent order did not meet your expectations. We understand how disappointing it can be when special occasions are affected by product or delivery issues. Our goal is always to provide an exceptional experience, and we regret falling short this time. From the tracking information, we can see that delivery was attempted on the 24th as requested, but unfortunately, the address was inaccessible. We also appreciate your feedback regarding our customer service, and we will be addressing this internally to make improvements. A member of our customer service team has already replied to your email and is awaiting your response so they can assist you further. Warm wishes, Tom

Posted 6 months ago

“I have already done a review about the dreadful flowers and only got them Wednesday and they have died already and I'm the same as most people who left a review wish I had read the reviews first and I didn't get a response like other people who left a review”

Helpful Report

Posted 6 months ago

Hello Paddy, Thank you for sharing your experience with us. We’re truly sorry to hear that your order did not live up to your expectations. It’s disappointing when a special occasion does not feel as special due to the product quality. We aim to provide flowers that bring joy, and we regret that we fell short in this instance. Our customer service team has reached out and included 'REVIEW' in the subject line. We hope that this can be resolved. Warm wishes, Rosie

Posted 6 months ago

“My fly flowers died, and I mean totally dead not a bit wilted, the morning of the fourth day, you are only allowed three days to complain therefore they would not accept my complaint or do anything about it? You are better to buy them from a supermarket who give you 10 to 15 days life?. I tried to upload the picture which I have, but it wouldn’t allow me. Extremely embarrassing when you’ve been bought them as a present.”

Helpful Report

Posted 6 months ago

Hello Sue, Thank you for your feedback. We’re truly sorry to hear that your flowers did not last as expected. We understand how disappointing it is, especially when they were a gift. Our goal is always to provide beautiful, fresh blooms, and we regret falling short in your case. While we do have guidelines for reporting issues, we want to help ensure our customers are satisfied. I have reached out via email. Kind regards, Ellie

Posted 6 months ago

“Rubbish…ordered flowers on the 19th to be delivered on the 24th…they didn’t pay for a weekend delivery so turned up on the 26th…they posted them on the 23rd….by the time the flowers got here they were half dead, no water or light for 4 days…..waste of time…..”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, orders can sometimes take a little longer in transit, as noted on our website. I’m very sorry for this and for any disappointment caused. I’ve located your order and can see that our customer service team has requested some photos of the bouquet so we can assist you further. We hope to resolve this for you as quickly as possible. Best wishes, Rosie

Posted 6 months ago

“Terrible customer service... Tried to amend the address as it was changed by default... Immediately contacted customer service to be told they would get back to me.. Heard nothing. rang again was told email she sent to change address had got lost.!!! Sent another one.. Then an hour later a withheld call to say it was now too late . I spent 40 pounds on flowers going to s bogus address. I have lost my money and no flowers will be sent And I applied a credit that was not taken off which I was given for my sisters flowers arriving dead Order number 9024584 helenKenney”

Helpful Report

Posted 6 months ago

Hello Helen, Thank you for taking the time to leave a review. We’re very sorry that we were unable to amend your order on this occasion and that you experienced difficulties using the credit previously issued. As we weren’t able to make the amendment on our side, our team reached out to the supplier to request the change and also followed up via email. I’m sorry we weren’t able to accommodate your request this time. Regarding the credit, I can confirm there is still £10 on your account. This will need to be manually applied at checkout when placing your next order. Warm regards, Katie

Posted 6 months ago

“Excellent Website and easy to access your beautiful flower collection”

Helpful Report

Posted 6 months ago

Hello Patrick, Thank you so much for your wonderful 5-star review! We’re delighted that you found our website easy to access and enjoyed our beautiful flower collection. Warm wishes, Prestige Flowers

Posted 6 months ago

“Such beautiful bouquets with endless possibilities to add personal touches. Would highly recommend!”

Helpful Report

Posted 6 months ago

Hello Isobelle, Thank you so much for your glowing 5-star review! We're thrilled to hear that you loved our beautiful bouquets and the endless possibilities for personal touches. Warm wishes, Prestige Flowers

Posted 6 months ago

“Easy to use website 👌”

Helpful Report

Posted 6 months ago

Hello Demi, Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our website easy to use. Warm wishes, Prestige Flowers

Posted 6 months ago

“I ordered some flowers for my wife anniversary it cost me over £40 and when they got delivered there was hardly any flowers i would have got the same amount and better quality up the road for £10 when I contacted them they said they was fine”

Helpful Report

Posted 6 months ago

“Despite sending me another bunch of roses and Lily’s and following all their advice, the same happened. Roses and Lilys never bloomed just 1. Whst a waste of money. Also tried to add photos but would not allow below?”

Helpful Report

Posted 6 months ago

Hello Mia, Thank you for taking the time to share your experience with us. We’re genuinely sorry to hear that your flowers did not bloom as expected, and we understand how disappointing that can be. Each bouquet is meant to bring joy, and it's frustrating when they don't meet your hopes. Please feel free to reach out to us with any details or photos at enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line, so we can look into this for you. Your satisfaction is important to us, and we want to help in any way we can. Warm regards, Katie

Posted 6 months ago

“My son sent me a bouquet of flowers they came in a box very bad quality and died within 3 days not what he had paid for”

Helpful Report

Posted 6 months ago

Hello Mrs Daniels, Thank you for sharing your feedback with us. We’re truly sorry to hear that the bouquet did not meet your expectations and that the flowers didn’t last as long as they should have. It's disappointing when flowers don’t arrive in the condition you anticipated, and we understand how important it is for gifts to convey love and care. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 6 months ago

“Would not accept my e mail address for voucher? kevfitz383@gmail.com”

Helpful Report

Posted 6 months ago

Hello Kevin, Thank you for reaching out and letting us know about the issue with the voucher email submission. We definitely want to ensure that you have a smooth experience while using our services. If you're still experiencing problems, please don't hesitate to contact our customer support team directly at enquiries@prestigeflowers.co.uk, and they'll be more than happy to assist you further. Warm regards, Rosie

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 273,848 reviews