Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,990 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 273,990 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered flowers from Prestige for my mums birthday this month. However the package was in such a damaged state that the courier wouldn’t deliver it as the box was ripped open and the stems were broken. My mum never saw them. When I contacted Prestige about this issue they refused to process a refund, or even credit our account for a new bouquet. They claimed that we rejected the flowers and were therefore not entitled to anything. This is disgraceful. What was meant to be a nice birthday gift, from a supposedly reputable company feels like a scam. I understand that the package could have been damaged by the couriers, but that is for Prestige to sort out with them. They should not be punishing the customer for never receiving an item they were supposed to provide. This is without mentioning how rude and unhelpful the customer serviceh team were. Not even as much as an apology. Awful”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear about the experience you had with your recent order. What was meant to be a thoughtful gift for your mum’s birthday should never have turned into such a disappointment, and we completely understand your frustration. I have reached out via email to hoepfully resolve this. Best wishes, Ellie

Posted 7 months ago

“I ordered flowers to be delivered for our civil partnership reception, selected the specific day of delivery and emailed the company to confirm they can deliver on the correct day/time. They confirmed the flowers would be delivered and made no indication that the use royal mail as their delivery service. I then received an email from the royal mail stating that the flowers would be delivered 3 days after our wedding. After emailing Prestige Flowers, they lied and told me to ignore the royal mail's email and that the flowers would arrive. Our civil partnership happened, and no flowers were delivered. The order was a complete waste of time and money and Prestige Flowers, who had no problem lying to me via email, claim to have done nothing wrong. Do not order from this company, they ruined our big day and didn't seem to have any empathy whatsoever.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave a review. We are truly sorry to read about your experience and the disappointment caused by your order. We sincerely apologise for any miscommunication regarding our delivery process and the confusion caused by the Royal Mail notifications. It is never our intention to cause stress or upset, especially during such meaningful occasions. Your feedback has been shared with both our customer care and operations teams so that we can urgently review what went wrong and take steps to prevent a recurrence in the future. Warm regards, Katie

Posted 7 months ago

“Highly disappointed with what was received. I purchased a large bouquet and got a medium size one (I had purchased a medium the week before so I knew there was no difference). All I got was a bow that was extra. When I emailed they doubled down that the flowers were fine. They also 100% guarantee you get what you ordered, so they should change that. Save your money and buy from a supermarket, we were given a bouquet that cost half the price and it’s full and beautiful and next to the ones I got mine look pathetic. I’ve posted what I ordered and what I received.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We are very sorry to hear about your disappointment with your recent order. We understand how frustrating it must have been to feel that your large bouquet did not reflect what you expected. We regret that on this occasion we fell short, and we are sorry that our earlier response left you feeling dissatisfied rather than reassured. Your feedback regarding our guarantee has also been noted, and it will be shared with our team as we continue to improve both our products and our communication. Warm regards, Katie

Posted 7 months ago

“Doesn’t even deserve a 1 star, I paid £28 for the September bouquet for my sisters 70th, received no more than 10 flowers and lots of green bits, tiny box, I had a roses bouquet bought for me from my grandchildren, compared to prestige flowers The roses are beautiful, I’m not sure who writes giving 4 stars, to me they don’t deserve it, never use them again it’s just not worth the money”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave a review. We are very sorry to hear about your disappointing experience with our September bouquet, especially as it was intended for such a special occasion. This is certainly not the impression we want to leave with our customers, and we understand how upsetting it must have been to feel the flowers did not match expectations. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 7 months ago

“Ordered flowers for my mum’s birthday which was 3 days ago, they’ve still not been delivered. When asked for cancellation and refund today, the chat rep said that they can’t do anything as the “tracking” says “delivery attempted twice”. No delivery was attempted whatsoever. What a waste of time and money. Bunch of cheats!”

Helpful Report

Posted 7 months ago

Hello Kay, Thank you for sharing your concerns with us. We’re genuinely sorry to hear about the delivery issues you encountered. We understand how frustrating it can be when expectations are not met, especially for special occasions. Your feedback regarding the tracking information and our customer service is important to us, and we will certainly look into this matter further to identify where we fell short. Please know that your experience doesn't reflect the level of service we strive to provide. A member of our review team has reached out via email. Best wishes, Rosie

Posted 7 months ago

“Ordered my friend flowers for her birthday. They’ve just arrived three days late. I paid £50, extra £10 to have a large bunch of roses and lily’s. A tiny bunch of flowers have arrived”

Helpful Report

Posted 7 months ago

Hello Sandra, Thank you for taking the time to share your experience with us. We sincerely apologise for the delay in the delivery of your flowers and that the arrangement did not meet your expectations. We understand how disappointing this must be, especially for a special occasion like a birthday. A member of our review team has reached out via email to assist further with this. Warm regards, Katie

Posted 7 months ago

“Absolutely shocking service , the flowers arrived late in terrible condition, customer service was useless . They wouldn’t help in any way just kept saying that I wasn’t the customer when quite clearly I had paid on MYcard and the money coming out of MY bank account. I am a widow and the flowers were sent to my daughter for her birthday and this has upset both of us. I will never use Prestige flowers again.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave a review. We are so sorry to read about your experience. We regret that the delivery was late and not in the condition you expected. We also sincerely apologise if our customer service response added to your upset — this is not the level of care we want to provide. We fully understand how important this order was for you and your daughter, and we’re deeply sorry we let you down. Your feedback has been shared with our team so we can review both the service and support you received, and ensure we improve. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Ellie

Posted 7 months ago

“Order no 9062183 Not very happy about your service ordered flowers to be delivered on 14th just been notified being delivered on 15th phoned to complain only to be told I should have trawled through pages of T&Cs to find you have a 3day window not good enough for a prestige services”

Helpful Report

Posted 7 months ago

Hello Roderick, Thank you for sharing your feedback, and we’re very sorry for the frustration caused by your recent order. We completely understand how important it is for flowers to arrive on the exact date requested, especially for meaningful occasions, and regret that this was not the case with your delivery. While our terms do state a delivery window, we are sorry if this has not been clear enough at the point of ordering, and we will review how we present this information to make it more transparent for our customers. We truly regret that your experience fell short of the service you expected from us, and your feedback will help us improve. Best wishes, Rosie

Posted 7 months ago

“Amazing flowers and next day delivery !!!!”

Helpful Report

Posted 7 months ago

Hello Alia, Thank you for your incredible 5-star review! We're so glad you loved our amazing flowers and that our next-day delivery met your expectations. Warmest wishes, Prestige Flowers

Posted 7 months ago

“Excellent flowers, delivery and website is simple to use. Customer friendly.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your fantastic 5-star review! We're delighted to know that you found our flowers, delivery, and website user-friendly. Warmest wishes, Prestige Flowers

Posted 7 months ago

“Worst bunch of flowers I have ever seen . Don't bother. Better of going the super marker”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your feedback. We're truly sorry to hear that your flowers did not meet your expectations. We aim to provide beautiful arrangements that delight our customers, and it's clear we fell short this time. Your comments are important to us, and we'll be using them to improve our services moving forward. I can see that a fresh bouquet has been arranged for delivery. Warm regards, Katie

Posted 7 months ago

“Lovely choice, excellent service”

Helpful Report

Posted 7 months ago

Hello Jean, Thank you for your lovely 5-star review! We’re thrilled to hear that you appreciated our choice of flowers and the excellent service we strive to provide. Warmest wishes, Prestige Flowers

Posted 7 months ago

“So disappointed with Prestige Flowers - paid over £50 for flowers, cake and a message. The flowers were v disappointing, not like the pic - 4 roses amongst other cheap flowers for that cost (paid for large - how many roses in small, shocking). The worst thing for me is that I thought I was ordering from a local florist, which is what I searched for. Its not great an online company can control google in this way.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We’re truly sorry to hear about your disappointment with your recent order. It’s disheartening when the product doesn’t meet the expectations set by our images. We appreciate your feedback, as it helps us work towards improving our services. Warm regards, Tom

Posted 7 months ago

“Extremely bad service. Nice arrangement should have arrived on Saturday but eventually turned up Sunday afternoon. Birthday was yesterday so meant a disappointed daughter. Flowers were pathetic see photos”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We’re truly sorry to hear that your experience with our service fell short of your expectations, especially on such a special occasion. It’s incredibly disappointing when our deliveries do not arrive as planned or meet the quality we strive to provide. We appreciate your feedback, as it helps us improve. Warm regards, Tom

Posted 7 months ago

“Flowers beautiful .. Teddy and chocs lovely too and exactly as expected , customer service great too . Can only speak as you find and my sister in law was really touched .. Happy customer thank you 🌸”

Helpful Report

Posted 7 months ago

Hello, Thank you for your wonderful 5-star review! We’re so pleased to hear you found the flowers, teddy, and chocolates to be exactly what you expected and that our customer service made a positive impact. Warmest wishes, Prestige Flowers

Posted 7 months ago

“I have used Prestige flowers many times and probably two in five times the orders are acceptable but have put the three in five deliveries down to flowers being out of season etc. However this time the birthday flowers I sent to relative in the UK were of such poor quality I felt the need to complain yet despite providing them with photos of the delivery (it was called rose serenade but not one rose in the miserable looking bunch delivered 3 carnations ,babies breath a a couple sprigs of pathetic looking chrysanthemums. No glass vase yet it was paid for. There resolution 10 pounds off next order. DONT USE THIS COMPANY THEY SRE CROOKS!”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about your recent experience and the disappointment caused, especially as the flowers were meant for such a special occasion. We understand how upsetting it must have been to receive something different from what was expected, and we truly regret that we fell short. Your feedback is invaluable, and we are committed to improving both our quality control and customer care. Please know that this does not reflect the standard we strive for, and we are truly sorry we let you down. Warm regards, Katie

Posted 7 months ago

“Todo muy bien,correcto, rápido, información del envío en todo momento. Y un ramo precioso!!! Muchas gracias!!”

Helpful Report

Posted 7 months ago

Hello Angela, Thank you so much for your wonderful feedback! We’re delighted to hear that everything went smoothly and that you loved the bouquet. It means a lot to us to know that the flowers and service met your expectations. Best regards, Prestige Flowers

Posted 7 months ago

“beautiful flowers and excellent delivery. thanks gang”

Helpful Report

Posted 7 months ago

Hello there, Thank you for your wonderful 5-star review! We're so pleased to hear that you enjoyed the beautiful flowers and that our delivery service was excellent. Warmest wishes, Prestige Flowers

Posted 7 months ago

“Scammed, I ordered a large set of flowers, turned up they looked like I have ordered a small size. Looks absolutely nothing like the picture. Very disappointed.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your feedback with us. We're truly sorry to hear that the flowers you received did not match your expectations and looked different from what was advertised. We understand how disappointing this can be and appreciate you bringing it to our attention. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 7 months ago

“The only positive part of my experience was the prompt response from customer service. Unfortunately, everything else was a huge disappointment. The flowers delivered were completely different from what was advertised on the website, the bouquet was much smaller than even a basic supermarket arrangement, with only a few flowers and mostly leaves. What was shown online versus what was delivered was misleading and frankly embarrassing. The irony is that this company pays for sponsored Google ads to attract customers, yet fails to deliver what they promise. If only that advertising budget was invested into actually providing proper, high-quality arrangements, customers would get what they pay for. To make matters worse, the “resolution” offered was a partial refund to my account on their website. Why would I want credit to use the same service again, just to be embarrassed a second time? Overall, I cannot recommend this service. Very misleading and poor value for money.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your experience with us. We’re very sorry to hear that the flowers you received did not meet expectations, and we completely understand your disappointment—especially when the bouquet did not reflect what was shown online. We appreciate your feedback about both the quality of the arrangement and the resolution offered, and we’ll be reviewing this with our team to ensure improvements are made. Warm regards, Katie

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 273,990 reviews