Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,736 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,736 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delighted with quality and service”

Helpful Report

Posted 4 months ago

Hello Anne, Thank you for your wonderful 5-star review! We're thrilled to hear that you’re delighted with the quality and service. Warm regards, Prestige Flowers

Posted 4 months ago

“Flowers always beautiful they last a long time”

Helpful Report

Posted 4 months ago

Hello Cath, Thank you for your lovely 5-star review! We’re delighted to hear that you find our flowers beautiful and long-lasting. Warmest wishes, Prestige Flowers

Posted 4 months ago

“Not happy orderd for next day del says been delivered but not received any flowers”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback, and we are very sorry to hear that you have not received your flowers. We understand how disappointing this can be. Please reach out to our customer service team at enquiries@prestigeflowers.co.uk, and they will be happy to assist you in resolving this matter. Kindly include your order number and 'REVIEW' in the subject line. Warm regards, Ellie

Posted 4 months ago

“Very disappointed with the flowers I sent as a gift, did not look at all like the picture on the internet site. They failed to bloom and the response from customer service was equally as disappointing. Would not use this company again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback, and we are truly sorry to hear that you were disappointed with your recent order. We understand how frustrating it can be when gifts do not meet expectations, especially when they’re meant to bring joy. We take customer satisfaction seriously and appreciate your comments about our customer service response. I have reached out via email. Warm regards, Ellie

Posted 4 months ago

“Very happy with service provided, flowers always good quality”

Helpful Report

Posted 4 months ago

Hello Rob, Thank you for your amazing 5-star review! We're delighted to hear that you are very happy with our service and that our flowers consistently meet your quality expectations. Warmest wishes, Prestige Flowers

Posted 4 months ago

“This is the best site to send flowers over seas the quality of the flowers are excellent great service thank you”

Helpful Report

Posted 4 months ago

Hello Anne, Thank you so much for your amazing 5-star review! We're delighted to hear that you consider us the best site for sending flowers overseas and that our quality and service met your expectations. Warm regards, Prestige Flowers

Posted 4 months ago

“Very disappointed as in past flowers sent have been good. On this occasion I ordered the same size (med) as image showed on website. Yet the ones ordered for my mother had 2 stems with half the amount of lillies on . Did email with photos to customer service to be told the bunch was correct and it will bloom in next 3 days- . Dread to think what you would get in the smaller bunch. Sadly I could not see any of their bouquet descriptions what you actually get, except that the image advertised is medium. I counted the flowers and looked at quantity of stems in their image -silly assumption from me! Did arrive next day, as ordered!”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your experience with us, and we sincerely apologise for the disappointment caused by your recent order. We understand how frustrating it can be when expectations are not met, especially when it comes to special occasions. It’s important for us to provide clarity about our products, and we appreciate your feedback regarding the bouquet descriptions. Warm regards, Tom

Posted 4 months ago

“flowers sent by my eldest son for my birthday. I cut the bases off stalks and put into a vase. The bouquet was mostly purple statis everlasting flowers. 3 PINK ROSES. 3 PINK SNAPDRAGONS and 3 SMALL WHITE CHRYSANTHAMUM SPRAYS. Next morning the 3 roses had gone brown and bent over. The next day the three snapdragons had wilted and collapsed. The next morning the little white sprays had also collapsed and bent over below the blooms. So I was left with all the purple everlasting flowers and all fresh flowers had died back. I can only assume they had been left out of water for some time before shipping. I had five other bouquets for my birthday, two veru cheap Lidls' . one Waitrose, one M&S and one mail order from Bunches. All had fresh flowers that are still fresh and beautiful 10 days later. I am disgusted with the standard of flowers you sent and will tell people not to buy from you.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience with us. We are truly sorry to hear that the flowers you received did not meet your expectations and that they declined rapidly. We strive to provide the highest quality products and it's concerning to learn we fell short in this instance. We appreciate your feedback and would like to investigate this matter further. Please could you reach out to enquiries@prestigeflowers.co.uk with the delivery details and 'REVIEW' in the subject line? Warm regards, Ellie

Posted 4 months ago

“I was very disappointed with the flowers that I ordered for my daughter. Nothing like what was advertised and will not be using this florist again.”

Helpful Report

Posted 4 months ago

Hello Moira, Thank you for taking the time to share your experience. We are truly sorry to hear that the flowers did not meet your expectations and that you felt disappointed. It's important for us to deliver quality products that bring joy, and we regret that we fell short in this instance. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 4 months ago

“Delivery provider let them down. Made worse by robotic and defensive customer service. Flowers 2 days late and look as such. Overpriced for the product, delivery and poor service. I will be finding a local independent florist in future.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We’re very sorry for the issue with your order’s delivery and apologise for any disappointment caused when you contacted our customer service team. This is never our intention. Our tracking shows that delivery was attempted on the date you selected, but there was no answer. I can also see that our customer service team have requested some images of the bouquet to help us assist you further. Best wishes, Katie

Posted 4 months ago

“The £26 bouquet ordered (at 50% discount) was appalling - no better than a garage forecourt bunch of flowers at a third of the price. Customer service after care was also dire - would not budge in anyway with regard to there being anything wrong with the flowers even when I compared them to the image on the website - was just told to feed them the flower food - not sure what difference that would make to the sparseness of the bouquet! Sent in photos as requested & still nothing - they wanted a birds eye photo within 3 days of delivery - who does that? I didn't know anything was wrong with them until spoke to my mum (the recipient) & for the 1st time ever, she actually mentioned how bad there were! Only a £5 credit offered after I said I would be doing a review & after I said I would not buy from them again! Steer clear..........:(”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your thoughts with us. We are genuinely sorry to hear that your experience fell short of expectations. It's disappointing to learn that the bouquet quality did not meet your standards and that our customer service response was unsatisfactory. Your feedback is valuable, and we will certainly take it on board to improve our offerings. Warm regards, Rosie

Posted 4 months ago

“Rubbish customer service, poor value flowers, soggy crumpled greeting card, website unclear. Do Not Order would never use again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. We are genuinely sorry to hear about your negative experience. It's disappointing to learn that both our customer service and product quality did not meet your expectations. We strive to provide clarity and quality, and we understand how frustrating it is when we fall short. We appreciate you bringing this to our attention, and we will work on improving our service. Warm regards, Katie

Posted 4 months ago

“very easy and quick to use”

Helpful Report

Posted 4 months ago

Hello Bharti, Thank you for your amazing 5-star review! We're delighted to hear that you found our service easy and quick to use. Best wishes, Prestige Flowers

Posted 4 months ago

“I ordered these flowers for my daughter in-law for her birthday, I paid £49 all in all they were very dry and limp and the quality and amount of flowers were not even worth £10. I have said endless amount of emails to them, and they said they met there quality control. I don't know what they know about flowers but they must be blind as they were discussting to take people's money for absolute rubbish.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience. We are truly sorry to hear that the flowers you received did not meet your expectations and that you feel let down by the quality. We completely understand your frustration, and we agree that our customers deserve only the best. I have reached out via email. Warm regards, Ellie

Posted 4 months ago

“Did not deliver the flowers. Couldn't find phone number.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. We sincerely apologise for the inconvenience you've experienced with your delivery. It's concerning to hear that the flowers did not arrive as expected, and we understand how frustrating this can be. Please reach out to us at enquiries@prestigeflowers.co.uk with your order details so we can assist you further. We appreciate the opportunity to resolve this for you. Warm regards, Rosie

Posted 4 months ago

“Very stingy bouquet missing elements and very disappointing compared to the picture. Ordered a large bouquet and what was sent looked like less than even the standard bouquet. Not worth the £50 sadly.”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your thoughts. We’re truly sorry to hear that the bouquet did not meet your expectations and fell short of what you saw in the picture. It’s disappointing for us as well when our products do not reflect the quality we aim to deliver. We value your feedback and would like to assist you further. Please could you send a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 4 months ago

“I ordered flowers for my wife. Some flowers are dead, dry and some have molds. Dissappointed with my order.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We are truly sorry to hear about your experience with the flowers. It’s disappointing to know that they did not meet the quality you expected. Your feedback is important to us, and we’d like the opportunity to rectify this situation. Please reach out to us directly at enquiries@prestigeflowers.co.uk with your order details so we can assist you further. Kindly include some images of the bouquet with your email. Warm wishes, Rosie

Posted 4 months ago

“Next day delivery was not adhered to. Customer service was absolutely useless. Very condescending! DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 4 months ago

Hello Mary, Thank you for your feedback. We’re truly sorry to hear that your experience with our next-day delivery and customer service fell short of your expectations. It’s disappointing to know that you felt condescended to, as we strive for a supportive and helpful approach. We appreciate your concerns and would like the opportunity to address them directly. Please reach out to us at enquiries@prestigeflowers.co.uk so we can assist you further. Please also include your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 4 months ago

“Ordered flowers for my girlfriend for our anniversary, arrived on time. Roses already dead, brown and crumpled - what a nice surprise for her! Can’t upload the photo because the website won’t let me, how convenient! Do not buy from this company!”

Helpful Report

Posted 4 months ago

Hello, Thank you for bringing this to our attention. We are truly sorry to hear that the flowers you received were not up to standard. It’s disappointing to learn about your experience, especially on such a special occasion. We appreciate your feedback and would love to make this right for you. Please reach out to us directly at enquiries@prestigeflowers.co.uk with your order details so we can assist you further. Warm wishes, Rosie

Posted 4 months ago

“I do NOT recommend. Paid for next day delivery to see they was sent to the wrong place. Tried to talk to someone early on once I'd seen the tracking and they didn't help at all. Here I am 2 days later waiting for these dead flowers to arrive. AVOID.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your feedback. We sincerely apologise for the mix-up with your delivery and the frustration this has caused. It's disappointing to hear that our service did not meet your expectations, and we understand how important timely delivery is. Our customer service team has reached out via email to assist further. Warm regards, Rosie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 273,736 reviews