Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,251 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,251 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service when flowers did not arrive. They were four days late and when they finally arrived they look nothing like the picture. I will not use them again”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We’re sorry to hear your flowers arrived four days late and didn’t match the pictures. This isn’t the standard we aim for, and we apologise for the disappointment and any inconvenience caused. Kind regards, Team Prestige Flowers

Posted 8 months ago

“Very easy to order and at reasonable prices. Highly recommend”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We’re glad you found ordering easy and the prices reasonable, and we’re delighted you’d highly recommend us. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 8 months ago

“Very good service”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We’re glad you had very good service. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 8 months ago

“First class service every time Thanks”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We’re glad you experienced first class service every time. If there’s anything else we can assist with, please let us know. Kind regards, Team Prestige Flowers

Posted 8 months ago

“DO NOT ORDER FROM THIS COMPANY. The flowers they send to people are nothing like the photos advertised. This has happened a number of times from my experience. They know that the people ordering and paying for the flowers do not usually see the delivered product. This company needs to be reported to Trading Standards.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. I’m very sorry to hear that the flowers did not meet your expectations based on the images online, and I sincerely apologise for any disappointment this may have caused. Kind regards, Team Prestige Flowers

Posted 8 months ago

“Flower's look lovely and a very good choice in cards but I was disappointed and I'm sure I didn't miss when searching that I couldn't find an 80th Birthday card.”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We’re glad you liked the flowers and cards, but we’re sorry to hear you couldn’t find an 80th Birthday card. We appreciate the feedback and will pass this to our product team to consider expanding our range. If you’d like, we can help you find a suitable 80th Birthday card from our selections or suggest alternatives that fit your needs. Kind regards, Team Prestige Flowers

Posted 8 months ago

“disappointed no gypsophelia included which was shown on the website and the flowers didn't look great”

Helpful Report

Posted 8 months ago

Hello, Thank you for your review. We apologise for any confusion caused; however, no gypsophelia is included in our wild and wonderful bouquet. I have included our product description below, which can be seen on the product page. "Included in this bouquet, you will find an amazing variety of colours and textures - just as you would in an untamed garden. The contrasting colours and textures of Thlaspi, Lisianthus, Chrysanthemums, Pink Snapdragon, Statice and Memory Lane Roses make every inch of this arrangement enticing." Kind regards, Team Prestige Flowers

Posted 8 months ago

“lovely selection of flowers and extras, easy to navigate site, good price and very reliable service”

Helpful Report

Posted 8 months ago

Hello Elspeth, Thank you for your review. We’re delighted you enjoyed the selection, found the site easy to navigate, and that you’re satisfied with the price and our reliability. If there’s anything more we can do to enhance your experience, please let us know. Kind regards, Team Prestige Flowers

Posted 8 months ago

“Very poor service. I'm 81 and live in Spain. I ordered a boys night in box of treats for Christmas for my son and grandson. I had only negative responses when I enquired why it was not delivered, and have lost nearly £60.”

Helpful Report

Posted 8 months ago

Hello Karen, We’re very sorry to hear about the failed delivery and the experience you had, especially at this time. This isn’t the standard we aim for. Kind regards, Team Prestige Flowers

Posted 8 months ago

“Advertised as next day delivery and wasnt. Flowers were over 32 hours in transit and arrived looking less than their best. (This was before Xmas) could not get through to customer services”

Helpful Report

Posted 8 months ago

Hello, We’re very sorry to hear your flowers didn’t arrive as promised and looked their best, especially around Christmas. This isn’t the standard we aim for, and we apologise for the inconvenience and the difficulty you had reaching us. Kind regards, Team Prestige Flowers

Posted 8 months ago

“Poor service, didn't want to know when Product wasn't delivered. Flowers delivered 3 days late not even a waiver of the delivery fee. Wouldn't get a Manager to call me. Scripted replies not even reading the emails from before properly. Call centre and chat portal both not working, so had to email. Kept asking the same questions and then blaming the 3rd party delivery agent but wouldn't contact them, but that's their supply chain - just baffles me how they can call their department "Customer services". What's happened to the UK service industry? no one seems to care any more.”

Helpful Report

Posted 8 months ago

Hello Kris, Thank you for your review. We’re very sorry to hear about the late delivery and the lack of support you experienced. This isn’t the standard we aim to provide, and we apologise for the frustration and the impact on your plans. Kind regards, Team Prestige Flowers

Posted 8 months ago

“not a simple process”

Helpful Report

Posted 8 months ago

Hello Michael, Thank you for your feedback. We’re sorry to hear that the process wasn’t simple. We’d like to help make this easier for you. Kind regards, Team Prestige Flowers

Posted 8 months ago

“I ordered a bunch of flowers for my mother to be sent to her nursing home for Christmas that cost nearly £70. The flowers looked way passed their best and smaller that the large bouquet I ordered. They arrived with no card so she didn't know who they were from either. I contacted Prestige flowers and they said, 'Sorry about the card, let us know what you wanted to say and we'll pass on the message'. A bit too late! In response to my compliant about the flowers, including a picture, they asked if I send could send a bird's eye view of the bouquet and they would have a think about it. I said I was very unhappy and wanted a refund so they offered a £5 gift voucher! Wish I could post a picture. I have been using this company for years now and they have always been great until now. The service and customer service have been awful and as a loyal customer this feels like a slap in the face. The worst part been that this will probably be my Mum's last Christmas as she is very ill and this will be how she remembers my last present to her.”

Helpful Report

Posted 8 months ago

Hello, We’re very sorry to hear the bouquet didn’t meet your expectations and that the card was missing. That’s not the standard we aim for, and we apologise for the disappointment and the experience you’ve described. Unfortunately, as you provided the images 10 days after delivery we would be unable to assist further regarding the quality issue. Kind regards, Team Prestige Flowers

Posted 8 months ago

“Avoid this company at all costs. I ordered flowers for my mother for delivery on Christmas Eve, and they arrived five days late and completely dead. Despite providing clear evidence, the company is refusing to issue a refund, even though this is a straightforward breach of my consumer rights under the Consumer Rights Act 2025. The service was unacceptable, the product was unusable, and their refusal to take responsibility speaks volumes. I would strongly advise others to shop elsewhere.”

Helpful Report

Posted 8 months ago

Hello, We’re very sorry to hear your mother’s delivery arrived late and in poor condition, and for the frustration with the refund request. This isn’t the standard we aim to provide, and we apologise for the disappointment and any impact on your plans. After further investigation, I can confirm you have been advised correctly. Kind regards, Team Prestige Flowers

Posted 8 months ago

“Awful avoid any all costs Had flowers delivered at home for a friend's 60th thank God not to her house 2 snap dragons withered day 2 , cheap old statice,2 roses,2 tiniest white xanth sprays 2 yellow spray flower Over £30 wasted I bought better flowers in my local shop for the Xmas graves they are still fab I complained on the day of delivery heard nothing, recomplained 9 days later to be offered £10 credit as if id but again and told was outside their time frame! Pointed out I complained 9 days ago awaiting their response!”

Helpful Report

Posted 8 months ago

Hello, We’re very sorry to hear the bouquet did not meet your expectations and that the quality seemed poor and withered so soon. This isn’t the standard we aim to provide, and we apologise for the disappointment and the trouble with our service and response time. We’d like to investigate this further and make it right. A member of our reviews team will be in touch to arrange a suitable resolution. Kind regards, Team Prestige Flowers

Posted 8 months ago

“We were very excited to order a bouquet for our daughter’s engagement, especially as we are overseas and wanted this gift to be something truly special. Sadly, we were deeply disappointed. The bouquet was extremely small compared to the photos shown online, and the lilies were the wrong color. It looked nothing like what was advertised on the homepage. For such an important occasion and a price of £45, we expected much better quality and care. Unfortunately, the customer service was also unsatisfactory, which made the experience even more upsetting. We regret to say that we cannot recommend this shop.”

Helpful Report

Posted 8 months ago

Hello, We’re very sorry to hear the bouquet did not meet your expectations and that the color and size differed from what was shown online. This isn’t the standard we aim to provide, especially for such an important occasion, and we apologise for the disappointment and the trouble with our customer service. I can see this issue has now been resolved. Kind regards, Team Prestige Flowers

Posted 8 months ago

“Do not order from this company, we ordered a 40 pound bouquet for my mother in law for Christmas as we are overseas. It looked like a plucked flowers from a garden and carelessly put them together. They spent days asking for photos when expressed my concern and then said it looked good to them and to follow care quieter?? Save your money and order from a different company.”

Helpful Report

Posted 8 months ago

Hello, We’re very sorry to hear your mother-in-law’s bouquet did not meet expectations and that you were disappointed with the quality. This isn’t the standard we aim to provide, especially for a gifting occasion, and we apologise for the trouble caused. We’d like to investigate this further and make it right. A member of our reviews team will be in touch to arrange a suitable resolution. Kind regards, Team Prestige Flowers

Posted 8 months ago

“Flowers where dispatched on a Thursday meant to be delivered Sunday for daughters 40th arrived on Monday so disappointed ordered a medium bouquet paid extra 5.00 for this does not look like size on website! Have deleted app customer service was poor feel like they are a waste of money”

Helpful Report

Posted 8 months ago

Hello, We’re very sorry to hear your order didn’t arrive as expected and that you’re disappointed with the bouquet and service. This isn’t the standard we aim to provide. I can see our customer support team is awaiting a response from you. A member of our reviews team has now reached out to resolve this for you. Kind regards, Team Prestige Flowers

Posted 8 months ago

“Terrible! What I ordered versus what I got, make up your own mind.”

Helpful Report

Posted 8 months ago

Hello Caroline, We’re very sorry to hear your order didn’t meet expectations and that you feel let down. This isn’t the standard we aim to provide, and we apologise for the disappointment caused. Kind regards, Team Prestige Flowers

Posted 8 months ago

“A good selection of bouquets with an interesting selection of flowers in them, all at a very good price. Hopefully to be delivered as promised.”

Helpful Report

Posted 8 months ago

Hello Richard, Thank you for your review. We’re glad you’re pleased with the selection and pricing. We’ll strive to ensure every delivery arrives as promised. Kind regards, Team Prestige Flowers

Posted 8 months ago

Prestige Flowers is rated 4.4 based on 274,251 reviews