Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,712 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 272,712 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was sold flowers for Mother's Day and allowed to pick a planned delivery date on Mother's Day. This was a last minute arrangement and could have been arranged using a local florist but I trusted this service instead. I feel the user experience was misleading and disingenuous. On contacting customer support the same day I ordered, I was asked to wait until the end of the delivery day to see if the delivery would arrive. When it didn't, they then said I should have known it would not arrive on time by reading Terms and Conditions. Really poor experience.”

Helpful Report

Posted 1 month ago

Hello Andrew, I truly apologise for the disappointing experience you faced with your Mother's Day order. It’s upsetting to hear that our service didn’t meet your expectations, especially when you were counting on it for such a special occasion. Your feedback regarding the user experience is important, and I appreciate you bringing this to our attention. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Katie

Posted 1 month ago

“Ordered a bouquet for Mother’s Day. Paid extra for them to be delivered on the actual Sunday. My 90 yr old mother in law was expecting them so left the porch and her front door open to ensure she caught the delivery. She was devastated!! The delivery said he tried to deliver but no one seemed to be at home! THIS IS A LIE!!! I emailed cs today, they are not interested at all! Only interested in getting your order! DO NOT ORDER FROM THEM!!”

Helpful Report

Posted 1 month ago

Hello Amanda, I’m genuinely sorry to hear about the disappointment you faced with your Mother’s Day delivery. I regret the issue regarding the delivery and the lack of response from our customer service team. Your feedback is essential, and I will ensure it is communicated to the appropriate channels for improvement. Warm regards, Katie

Posted 1 month ago

“Dreadful company flowers are nothing like shown & delivery is NEVER next day please do not use avoid like the plague”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that the flowers you received did not meet your expectations and that there were issues with the delivery. It's incredibly frustrating when a delivery goes wrong, especially when it was for a special occasion. I understand how disappointing it must be to receive fewer stems than anticipated and have concerns about their condition. I can see that our team offered you a voucher as a gesture of goodwill, though I regret it didn’t resolve your disappointment. Your feedback is invaluable, and I will ensure it reaches the appropriate team for review. Warm regards, Katie

Posted 1 month ago

“Ordered a large lilly and rose which was almost £40. Very very disappointed in the bouquet my mum received for her mothers day. The 6 roses are dying and the lilies are buds. I complained and received a response saying they believe the size and quality is what it should be”

Helpful Report

Posted 1 month ago

Hello Kristin, I'm genuinely sorry to learn about your disappointment with the bouquet your mum received for Mother's Day. We aim to deliver high-quality arrangements, and I understand the frustration when expectations are not met. From the image provided, we can confirm that there are seven roses in the bouquet, which is the correct amount for the large size. Additionally, we intentionally send flowers in bud form to ensure maximum freshness and longevity. Warm regards, Katie

Posted 1 month ago

“My experience with Prestige Flowers was fantastic. I ordered a nice bouquet for mother's day on the Monday to be delivered Saturday, as I'm sure deliveries would be difficult on the Sunday. They were dispatched Friday 5pm and they arrived Saturday morning about 11am. She opened them straight away and found a beautiful array of flowers and foliage, all wrapped with a gel substance around the stems to keep them moist, and if they toppled over in transit the gel wouldn't escape. A huge thank you to whoever selected and arranged the flowers, for the beautiful bouquet, and thank you Prestige Flowers. Who were cheaper than the local florists overall, and better quality too.”

Helpful Report

Posted 1 month ago

Hello Nigel! Thank you so much for your fantastic 5-star review! We're delighted to hear that your experience with Prestige Flowers was so positive, and it's wonderful to know that the bouquet was exactly what you hoped for. We take great pride in our blooms and delivery service, so your kind words mean a lot to us. Thank you once again for choosing us—your support is invaluable! Best wishes, Tom

Posted 1 month ago

“I live abroad so ordered flowers for my mum for Mother's Day. Flowers didn't arrive on the date I had selected for delivery (Mother's Day). I emailed the company and honestly they couldn't have been more unhelpful. Emails back and forth asking me to track it myself (I did, could see it hadn't been delivered) and asking for so many details (I provided the order number in my initial email, seemingly that wasn't enough for them). My mum ended up receiving the flowers a day late. Really poor customer service, and the flowers, when they did arrive, did not look like the photo on the website.”

Helpful Report

Posted 1 month ago

Hello, I'm really sorry to hear about your experience with the Mother's Day flowers. I completely understand how frustrating it must have been for such a special occasion not to go as planned, and I sincerely apologise for the delayed delivery and the quality of the flowers. Due to the distance between the delivery address and our distribution centre, there can sometimes be extended transit times, as noted on our website. While I appreciate you providing your order number initially, I understand that repeated follow-ups can be frustrating. We do ask customers to confirm delivery details when investigating delivery issues. Your feedback on our customer service is truly valued, and it's disappointing that we didn’t meet your expectations when you reached out. Warm regards, Katie

Posted 1 month ago

“Really disappointed, what came was not what the photo implied, only plus was me and the wife reading these other bad reviews and getting a laugh from them, id like a refund please, they'll look as good as they did when they landed so you can re sell them to someone else”

Helpful Report

Posted 1 month ago

Hello Matt, I’m genuinely sorry to hear that your order didn’t match your expectations and that the experience left you disappointed. It's frustrating when a product doesn’t reflect what was advertised, especially when it comes to enjoying a special moment with your wife. Please could you send some images of the bouquet, including a birds-eye view, to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Warm regards, Rosie

Posted 1 month ago

“Ordered several times and the one time my flowers get left outside, my parcel gets stolen on mothers day. I explained the situation to the relevant department and they said there not liable. I did not authorise my parcel to be left outside visible to everyone. It wasnt even left in a safe place. It should have been left with a neighbour or returned at a later date. Unfortunately, no replacement or refund. Will never use this website again as apparently its my fault it was left the way it was. Not the companies fault or drivers fault, its somehow my fault :)”

Helpful Report

Posted 1 month ago

Hello, I'm truly sorry to hear about your experience with the delivery on Mother's Day and the resulting frustration from the parcel being left outside. It’s completely understandable to feel upset when expectations are not met, especially with something as meaningful as flowers. I can see that our customer service team did offer a replacement bouquet, but this was declined. Warm regards, Katie

Posted 1 month ago

“I received some flowers from you for mother's day. They are now dead! Mrs.V.Turnill”

Helpful Report

Posted 1 month ago

Hello Mrs. Turnill, I’m very sorry to hear that the flowers you received for Mother's Day have not lasted as expected. This is certainly not the quality we aim to deliver, and I understand your disappointment. Thank you for bringing this to our attention. I can see that our customer service team have arranged a fresh bouquet to be delivered. Warm regards, Katie

Posted 1 month ago

“Poor quality roses bad customer service”

Helpful Report

Posted 1 month ago

Hello, I'm really sorry to hear that you were dissatisfied with the quality of the roses and our customer service. Your experience is important to us, and I completely understand how disappointing it can be when expectations aren't met. From the images provided, we can see that the guard petals are still attached to the roses. Warm regards, Katie

Posted 1 month ago

“Half the flowers were dead or crushed. The delivery driver left them outside without ringing the door and the bouquet size looked small even though we ordered a medium. So many flowers looked so bad we had to bin them. It was a Mother’s Day gift, so very disappointed.”

Helpful Report

Posted 1 month ago

Hello, I’m truly sorry to hear about your experience with the flowers and the delivery. It's particularly disappointing when a special occasion like Mother’s Day doesn't go as planned. Your feedback regarding the quality and the handling of the bouquet is very important to us, and I will ensure that it is taken seriously. I have located your order and can see that our customer service team is waiting for your reply to hopefully resolve this. Warm regards, Katie

Posted 1 month ago

“Paid for Mother’s Day flowers to be delivered and was delivered a day late. Flowers were also dead on some of the petals. Contacted customer care who seemed uninterested and were bothered about stating policy than rectifying the issue. Didn’t even offer to refund…worst ever and will not be back. Paid £46 for flowers for Mother’s Day and my mother didn’t receive them. Absolute disgrace”

Helpful Report

Posted 1 month ago

Hello Naomh, I’m truly sorry to hear about your experience with the Mother’s Day flowers being delivered late and in poor condition. This is far from the quality we strive to provide, and understandably, your frustration is valid. I appreciate you reaching out to customer care, and I regret that they did not meet your expectations in resolving the issue. From the images you have provided, we can see that the guard petals are still attached to the roses, as advised by our customer service team. Warm regards, Katie

Posted 1 month ago

“Delivered late - missed Mother’s Day. Customer Service shrugged it off so won’t be using again”

Helpful Report

Posted 1 month ago

Hello, I’m sincerely sorry to learn that your delivery arrived late and caused you to miss Mother’s Day. This is not the experience we aim to provide, and it’s completely understandable that you feel let down. I also regret that our customer service was not able to address your concerns appropriately. Your feedback is essential to us, and I will ensure it is communicated to the relevant teams for further review. Warm regards, Katie

Posted 1 month ago

“Ordered flowers on Monday 24th March for Mother's Day - Flowers have yet to arrive, have been e-mailing Prestige, they have responded by offering a small credit, then offering to refund delivery charge of £5.99 - unbelievable - there has been no delivery!!! Final email from Prestige this afternoon was that they were closing lines of communication as they had fulfilled their terms - NOT! I have contacted my credit card company and explained -Credit Card Company have refunded me full amount as a temporary solution, they have raised a claim with Prestige Flowers for "goods not received" they have 45 days to refute this claim. If the flowers arrive, they have to be kept in original packaging, Prestige Flowers to be informed and shown evidence product not as advertised and delivered after agreed date. So disappointed as we have always had good service, customer service is appalling.”

Helpful Report

Posted 1 month ago

Hello, I’m truly sorry to learn about your experience regarding your Mother's Day order. It’s completely understandable to feel frustrated when an order does not arrive as expected, especially when it pertains to such a significant occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that this has been delivered. If there are any issues with the flowers due to the delay, please send us some images and we would be happy to look into this for you. Warm regards, Rosie

Posted 1 month ago

“The recent reviews say it all! Bought flowers for Mother's day. Delivery was fast but the flowers arrived dying, wilted and some of the flowers fell off. NOT fresh. Contacted customer service and provided photos but they deemed them "good quality", for the price I'm very disappointed, much better quality and cheaper flowers available at local supermarket.”

Helpful Report

Posted 1 month ago

Hello, I’m very sorry to hear that the flowers you received for Mother's Day did not meet your expectations. It’s disheartening to learn that they arrived in poor condition, and your frustration is completely understandable. I regret that our customer service deemed the flowers to be of acceptable quality, as we aim to provide only the best for our customers. I appreciate you bringing this matter to our attention, and I will ensure your feedback is forwarded to the appropriate team for review. If possible, please could you send a birds-eye view image of the full bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 1 month ago

“Ordered Mothers Day flowers for delivery on the 30th of March, entered the postcode for a delivery to the Isle of Skye and expected a pop up stating they don't deliver there as we get with a lot of companies but low and behold nothing. Excellent. Progressed to the next pages, confirmed the payment etc and got the email receipt. It stated that i would receive an email from the courier to allow me to track the delivery. All good so far. When I hadn't received this by the 28th of March I should have twigged but thought it would be fine. Nothing again on the 29th of March. I then contacted them on teh 30th of March as they hadn't arrived to which i got an email bot response blaming the courier. The email exchanges went back and forth on the 30th and 31st of March citing small print, terms and conditions etc as to the fact that they have 3 days from the requested date for delivery before they will refund you the delivery fee! What is the point of being able to request a delivery date if they arrive when ever they want to, up to an including 3 days after the date, especially on Mothers Day. They eventually arrived today and looked like a £10 bunch from a supermarket; not what you want when you've sent nearly £40.00. Lesson Learnt. Don't use Prestige Flowers.”

Helpful Report

Posted 1 month ago

Hello, I sincerely apologise for the experience you've had with your Mother's Day flower order. It's frustrating when things don’t go as planned, especially on such an important occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If you haven't already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order details and we can look into this for you. Warm regards, Rosie

Posted 1 month ago

“Flowers were nice but I ordered a week in advance for Mothers Day and they were not delivered until the next day. Not so good.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 month ago

“Ordered flowers for Mothers day on the 27th March, website gave me options for delivery for the 28th or 29th, chose the 29th and placed the order. Flowers arrived on the 31st March not in great condition. So disappointed in their service and quality of the product. Do not use!”

Helpful Report

Posted 1 month ago

Hello Sean, I’m truly sorry to hear about your experience with the delayed delivery of the flowers and their condition upon arrival. I understand your disappointment, especially for such an important occasion like Mother's Day. Your feedback is invaluable, and I will ensure that it is addressed with our team. If you haven't already, please reach out to our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject line so we can assist you further. Warm regards, Katie

Posted 1 month ago

“Not really happy this time. I have ordered for a friend (birthday) Pink Sunshine large bouquet. It does not look like in the picture(it looks like a boring bouquet now)..seems quite small and one of the roses was not fresh. Delivery was to the next door, even the person was at home.”

Helpful Report

Posted 1 month ago

Hello Elena, Thank you for taking the time to share your thoughts with us. We’re genuinely sorry to hear that the Pink Sunshine bouquet didn’t meet your expectations and that one of the roses wasn’t fresh. We understand how important special occasions like birthdays are, and we strive to deliver stunning arrangements every time. Regarding the delivery, we appreciate your patience and feedback. It’s disappointing to hear that it didn’t go as planned. I will feed this back to the appropriate departments. Best wishes, Tom

Posted 1 month ago

“My sister and I ordered a large bouquet of flowers for our mum on Mother's Day. The featured photo had 17 flowers and at least 4 sprigs of greenery. However, the bouquet that was delivered had just 13 flowers and 1 spring of greenery. When we complained to customer service (providing photos detailing the significant lack of flowers/greenery), they insisted that it was in line with the large bouquet and said that if we added the flower nutrients, somehow by day 3 after delivery, the bouquet would resemble that of the photo on their site. They just wouldn't accept that, unlike a plant, flowers and greenery don't appear on cut flowers if they or the buds are not there to begin with. They were argumentative and downright insulting to our intelligence by insisting the bouquet resembled that on their site, when the photos showed otherwise. Will never order through them again.”

Helpful Report

Posted 1 month ago

Hello, I genuinely apologise for your disappointing experience with the bouquet you ordered. It’s frustrating when the product you receive doesn’t match your expectations, especially on a special occasion like Mother’s Day. Your feedback regarding the misrepresentation of the bouquet is concerning, and I understand why you feel this way. I appreciate you reaching out to our customer service team, and I'm sorry to hear about your experience with them. I can confirm that our team advised that by following the care guide, the flowers will bloom as we send them in bud. Thank you for bringing this to our attention. Warm regards, Katie

Posted 1 month ago

Prestige Flowers is rated 4.4 based on 272,712 reviews