Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,992 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 273,992 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Scammed, I ordered a large set of flowers, turned up they looked like I have ordered a small size. Looks absolutely nothing like the picture. Very disappointed.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your feedback with us. We're truly sorry to hear that the flowers you received did not match your expectations and looked different from what was advertised. We understand how disappointing this can be and appreciate you bringing it to our attention. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 7 months ago

“The only positive part of my experience was the prompt response from customer service. Unfortunately, everything else was a huge disappointment. The flowers delivered were completely different from what was advertised on the website, the bouquet was much smaller than even a basic supermarket arrangement, with only a few flowers and mostly leaves. What was shown online versus what was delivered was misleading and frankly embarrassing. The irony is that this company pays for sponsored Google ads to attract customers, yet fails to deliver what they promise. If only that advertising budget was invested into actually providing proper, high-quality arrangements, customers would get what they pay for. To make matters worse, the “resolution” offered was a partial refund to my account on their website. Why would I want credit to use the same service again, just to be embarrassed a second time? Overall, I cannot recommend this service. Very misleading and poor value for money.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your experience with us. We’re very sorry to hear that the flowers you received did not meet expectations, and we completely understand your disappointment—especially when the bouquet did not reflect what was shown online. We appreciate your feedback about both the quality of the arrangement and the resolution offered, and we’ll be reviewing this with our team to ensure improvements are made. Warm regards, Katie

Posted 7 months ago

“Very disappointed Next Day delivery does not apply to Scotland. Flowers ordered 2 days ago still not arrived although says will be delivered this afternoon apparently Scotland is a ‘remote region’ according to the customer service email response- to clarify order was for Glasgow Central Scotland.. Lesson learned go to a local florist or even a supermarket I can only hope the flowers are not as disappointing as the slow delivery”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. We’re truly sorry to hear about your disappointment with our delivery service to Scotland. We understand how important timely delivery is, and it’s frustrating when expectations aren’t met. While areas of Scotland can be classified as remote for delivery, we are continually working to improve our services. We appreciate your understanding and hope to have the opportunity to serve you better in the future. Warm regards, Rosie

Posted 7 months ago

“£40 for a bunch of leaves nothing what it looked like on the website paid extra for a medium bunch it’s tiny I WANT A REFUND”

Helpful Report

Posted 7 months ago

Hello Ashley, Thanks for taking the time to leave a review. We’re very sorry to hear that you were disappointed with the flowers and felt they did not resemble the image online. I’ve located your order and can see that our customer care team is awaiting some photos from you so we can assist you further. Warm regards, Tom

Posted 7 months ago

“Disgusting company who robs you blind. £30 bouquet of flowers for my terminally ill grandmother, should have just gone to the supermarket. Terrible customer service. Can see they remove Facebook comments of bad reviews. DO NOT BUY FROM THIS COMPANY, just counted and there was multiple bad reviews in the last 24 hours.”

Helpful Report

Posted 7 months ago

Hello Emily, Thank you for taking the time to leave a review. We are deeply sorry to read about your experience, especially given the circumstances and the importance of your order for your grandmother. This is absolutely not the level of service we strive to provide, and we sincerely apologise for the distress this has caused. We also want to reassure you that we value all feedback—positive or negative—and use it to improve the experience we provide to our customers. Warm regards, Rosie

Posted 7 months ago

“Awful. Nothing like we ordered. Ordered a bouquet that looked beautiful on their web site, however the bouquet we received looked more like the reduced flowers you find in a supermarket & only last the day. Don't bother ordering”

Helpful Report

Posted 7 months ago

Hello June, Thank you for sharing your experience with us. We’re very sorry to hear that the bouquet you received did not match your expectations and that it fell short of what you saw on our website. We understand how disappointing it is to not receive the beauty you anticipated, and we sincerely apologise for any frustration this has caused. Your feedback is invaluable in helping us improve our service and offerings. A member of our review team has reached out via email. Warm regards, Katie

Posted 7 months ago

“I ordered a large bouquet for a special occasion. The pictures looked good and they offered next day delivery so I tried them. However when the flowers arrived they looked nothing like the photo advertised, they just looked like a small bunch of flowers from a newsagents, I though they had sent the wrong ones at 1st but upon asking they said no its right which I couldn't believe for the price, i wondered what a small bunch would look like if this was large. Don't buy if you want impact as they don't look anything like the photos. Positive, the customer service lady was very polite.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your feedback. We’re very sorry to hear that your bouquet did not meet your expectations, especially for such an important occasion. We understand how disappointing it must have been to receive something that didn’t reflect what you saw online. While we’re glad to hear our customer service team treated you politely, we want to assure you that your comments regarding the size and presentation of the bouquet have been taken seriously and will be reviewed with our team. Thank you again for your feedback—it helps us improve and ensure we provide the quality our customers deserve. Best wishes, Katie

Posted 7 months ago

“The site is easy to navigate. Lovely flowers”

Helpful Report

Posted 7 months ago

Hello, Thank you for your fantastic 5-star review! We're so pleased to hear that you found our site easy to navigate and loved the flowers. Warmest wishes, Prestige Flowers

Posted 7 months ago

“The amount I paid for the bouquet for it to arrive looking like something I could purchase from a petrol station for a fraction of the price is absolutely abysmal, £40 for a small bouquet and a pitiful bar of chocolate thinner than a hair, all down the drain.”

Helpful Report

Posted 7 months ago

Hello Llinos, Thank you for taking the time to leave a review. We’re truly sorry to hear that you were disappointed with your recent order. This is not the standard we aim to deliver, and we understand how frustrating it must feel when your expectations aren’t met. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further with this. Warm regards, Katie

Posted 7 months ago

“O ramo de flores que foram entregues não se parecia em nada com a fotografia do site, foi muito desagradável”

Helpful Report

Posted 7 months ago

Hello Olga, We’re very sorry to hear that the bouquet you received did not reflect what was shown on our website. This is not the experience we want for our customers, and we completely understand your disappointment. Please get in touch with our customer care team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you and make it right. Best wishes, Rosie

Posted 7 months ago

“I happy with site n flowers”

Helpful Report

Posted 7 months ago

Hello Andrea, Thank you for your wonderful 5-star review! We're thrilled to hear that you're happy with our site and flowers. Warmest wishes, Prestige Flowers

Posted 7 months ago

“I didn’t get 10£ off absolute disgrace , 10/10 would recommend”

Helpful Report

Posted 7 months ago

Hello Henry, Thank you for your feedback, though we’re sorry to hear about your disappointment regarding the discount. We strive to provide a positive experience, and it’s disheartening to know we missed the mark this time. Warm regards, Rosie

Posted 7 months ago

“Sent the wrong size flowers and offered me a £5 credit, nothing done more just we are sorry for the oversight, what a joke.”

Helpful Report

Posted 7 months ago

Hello, I’m really sorry to learn about your recent experience with us. It’s disappointing to hear that the flowers sent didn’t meet your expectations, and I understand how frustrating that can be. Your feedback regarding our customer service is crucial, and it will help us improve in the future. I can see that a partial refund was issued on this order. Thank you for bringing this to our attention. Warm wishes, Katie

Posted 7 months ago

“What was delivered nothing like that advertised. Spent £38 could have got better in tesco for £10. Contacted customer service, recieved repeated cut and paste replies saying i got what I paid for. The 100%Satisfaction Guarantee is a scam and only benefits them. Avoid at all cost. Much better and more honest out there. Have add pics of the order and what was received below.”

Helpful Report

Posted 7 months ago

Hello Frank, I sincerely apologise for the disappointment you've experienced with your order. It’s unfortunate to hear that the quality of the delivery did not match your expectations, and we understand how frustrating that can be. Your feedback about our customer service response is important, and we will take it into consideration to improve our communication moving forward. Our review team have replied to your message. Warm wishes, Rosie

Posted 7 months ago

“I got a delivery and the flowers lets just say I could have got a better from Tesco and at cost of the price. What was pictured was definitely not what was delivered. This was ordered for a special occasion. The customer service response was on another level absolutely shocking. Receiving a bouquet in a box when the water drains out is something else. Would definitely not recommend.”

Helpful Report

Posted 7 months ago

Hello, I'm truly sorry to read about your experience with your recent order. We definitely aim to deliver the highest quality arrangements, and it's disappointing to hear that we missed the mark this time. Your feedback about the presentation and customer service is invaluable to us as we strive to improve. We appreciate you taking the time to share your thoughts with us, and we'll ensure they are taken seriously as we work on enhancing our service. Please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm wishes, Katie

Posted 7 months ago

“Ordered the ‘Rose Serenade’ flowers for my mum going through a traumatic period in her life and the flowers were not how the were described or looked online. They were delivered with the bare minimum flowers in the bouquet. Very disappointed as they were rather expensive.”

Helpful Report

Posted 7 months ago

Hello, I’m really sorry to hear that your experience with the Rose Serenade bouquet did not meet your expectations. It's clear that we fell short in providing the quality and representation that you expected, and for that, I sincerely apologise. We truly appreciate your feedback, as it helps us improve our offerings. Warm regards, Tom

Posted 7 months ago

“I live in Australia and my sister lives in the UK, sometimes it’s hard to know what to get your loved ones (especially as the years go on and we’re not relying on mum and dad to get pressie’s for us anymore, cause we’re apparently adults now!!! hehe) But Prestige Flowers are my saviour…she loves, LOVES flowers and they have the best arrangements and pair it with some bubbles (or a selection of goodies)…JOB DONE!!!! They deliver on time and are easy to deal with, third year using their services and will continue to!!!”

Helpful Report

Posted 7 months ago

Hello Danielle, Thank you for your amazing 5-star review! We’re delighted to be your go-to for sending beautiful flowers and treats to your sister. It's wonderful to know that our service has made gift-giving easier for you, especially from so far away! Warmest wishes, Prestige Flowers

Posted 7 months ago

“I am absolutely horrified with what has been delivered. I have spent the best part of £100 on two "bouquets" of flowers for my Aunts 70th birthday. Only to receive a tracking update to show that its two 'boxes' that have been delivered instead. If I wanted flatpack, I'd have gone to Ikea. If I'm ordering a "bouquet", I expect it to reflect that on delivery, a nice surprise, something special. Not a couple of boxes. I am absolutely horrified and embarrassed that this is what has been delivered on a special 70th birthday. When I've contacted customer service the response was 'we're an online florist, this is how we deliver'. In that case, don't advertise your flowers as bouquets. I've ordered from online florists before and never had a "bouquet" delivered in a box, unless it was specifically a 'letterbox' order, which would be expected. Not a £100 order. I'm beyond words.”

Helpful Report

Posted 7 months ago

Hello Jessica, I would like to sincerely apologise for the disappointment you experienced with your order. We understand how special this occasion was, and it’s clear we fell short of your expectations. Thank you for sharing your feedback regarding our delivery method. As noted in our delivery information, our flowers are sent via Royal Mail to ensure safe transit. They are arranged as a bouquet and then placed into protective boxes to help prevent damage. Please rest assured, these are not letterbox flowers. We are truly sorry for any upset this may have caused and appreciate you taking the time to let us know. Your comments will be shared with our team as we continue to improve our service. Warm regards, Tom

Posted 7 months ago

“Extremely disappointed, ordered a large bouquet for a birthday and the bouquet was a standard size with maybe 12 stems at best which cost almost £40. Could buy the same quality and size bouquet for £10 at tescos. I reached out to customer service who believed this was acceptable and classed this as the large bouquet which is extremely disappointing and misleading via their photos. Do not recommend purchasing from here.”

Helpful Report

Posted 7 months ago

Hello, I’m very sorry to hear that your recent experience with us did not meet your expectations. We aim to provide high-quality flowers and your feedback highlights an area where we clearly fell short. It's disappointing to know that you felt misled by the product representation, and I appreciate you bringing this to our attention. Your comments will be shared with our team to ensure we can improve moving forward. A member of our review team has reached out via email. Warm regards, Rosie

Posted 7 months ago

“The flowers are really beautiful. Definitely order again for next occassion.”

Helpful Report

Posted 7 months ago

Hello Meliza, Thank you for your lovely 5-star review! We're so glad to hear that you found our flowers beautiful and that you plan to order again for your next occasion. Warmest wishes, Prestige Flowers

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 273,992 reviews