Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,726 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I wish I read the reviews beforehand! I too was very disappointed with the flowers. Not AT ALL like on the photo!! Pathetic looking bouquet thrown in the vase, not arranged nicely.. Prestige flowers!! Not at all! Please do not use their service, it is very bad!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback, and we’re truly sorry to hear that you were disappointed with your recent order. We always aim to deliver beautiful, fresh arrangements that reflect what’s shown on our website, so we’re very sorry if the bouquet you received didn’t meet those expectations. That’s certainly not the impression we want to leave. I can see that our customer service team are awaiting your reply to look into this further for you. Kind regards, Tom

Posted 4 months ago

“I live in Canada and ordered a succulent plant to be sent to Ireland. I'm happy with the service and how quickly it arrived. My niece in Ireland was happy with the surprise! I didn't realize such services existed till my niece sent flowers from Ireland to Canada. Thanks”

Helpful Report

Posted 4 months ago

Hello Gwen, Thank you for your fantastic 5-star review! We're thrilled to know that you were happy with our service and that your niece loved her surprise! It’s wonderful to hear that you discovered our services through her, and we're always here to help bridge the distance for special moments. Warm wishes, Prestige Flowers

Posted 4 months ago

“I know this is not exactly the company's failure but ordered a flower a week ago for a 90 birthday and the flower is lost... This was the first time I tried the company but seems i will not use them again”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that your order was lost, especially on such a significant occasion as a 90th birthday. We understand how disappointing this must be, and your experience is certainly not what we aim for. We appreciate your feedback, and we will use it to improve our services moving forward. We can see that you have spoken with our team this morning. Warm regards, Katie

Posted 4 months ago

Helpful Report

Posted 4 months ago

“Not what it shows on photos when ordering. Very small and disappointing. Would never use this company again.”

Helpful Report

Posted 4 months ago

Hello, We’re sorry to hear that your order did not meet your expectations. We understand how disappointing it can be when a product does not match what is shown in the photos, and we appreciate your feedback on this matter. It helps us strive for better accuracy in our representations. We do mention on our website that the bouquet pictured is the medium size. As you selected the standard size, it includes fewer stems, which is reflected in the overall fullness of the arrangement. Warm regards, Katie

Posted 4 months ago

“Placed order on 31 July for delivery to Aberdeen on 4 August as a birthday present with flowers, card and cake. Confirmation states 4th as well. Delivered a day late. Company said Scotland and Ireland take a day longer and that this is clearly stated on each product page. It is not. Complete con. No warning when ordering or in order confirmation. Would never recommend this company.”

Helpful Report

Posted 4 months ago

Hello David, We sincerely apologise for the issues you faced with your recent order. We understand that timely delivery is crucial, especially for special occasions, and we're sorry to hear that you experienced a delay. We appreciate your feedback regarding the communication about delivery times, and we will work on clarifying this information to avoid any future misunderstandings. Thank you for bringing this to our attention. We hope to improve your experience with us in the future. Warm regards, Rosie

Posted 4 months ago

“If I could give them ZERO I would! This company has the most appalling customer service policy and department. I ordered some flowers for my 93 year old father to give to my Mum to celebrate their 66th Wedding Anniversary. They were ordered 29th July to be delivered on 1st August. It is now the 5th of August and the flowers have still not arrived! I have called and emailed their customer service team who have been most unhelpful. It was only on my third attempt and demanding a full refund that this was actioned. They try everything in their power NOT to give you a refund. You have to make sure you read the small print as they can deliver flowers up to three days after the delivery date without any recompense! DO NOT USE THIS COMPANY - They are the worst online flower company I have ever used. Customer Service is key in any business!”

Helpful Report

Posted 4 months ago

Hello, We're truly sorry to hear about your experience with Prestige Flowers. We understand how much a special occasion like a wedding anniversary means, and it's disappointing to know that your order was not delivered as expected. Your feedback regarding our customer service is important, and we are committed to making improvements based on your concerns. To ensure this doesn’t happen again, we’ll be reviewing our policies and procedures thoroughly. Warm regards, Katie

Posted 4 months ago

“I tried to get a refund for an embarrassingly small bouquet that was meant to be ‘large ‘but was told my photo did not show the stems clearly, which it did. Customer service was frustratingly unhelpful . Will never use again. Compared to M&S and Next the bouquets are very poor and definitely not as advertised.”

Helpful Report

Posted 4 months ago

Hello, We’re truly sorry to hear that your recent experience with us fell short of your expectations. It’s disappointing to know that the bouquet did not meet the large description and that our customer service was not helpful in resolving your concerns. We appreciate your feedback as it helps us improve our offerings and services. We aim for our bouquets to bring joy and satisfaction, and it's unfortunate that this was not the case. We're grateful that you took the time to share your thoughts with us, and we will be reviewing your feedback closely to ensure we can better serve our customers in the future. Warm regards, Rosie

Posted 4 months ago

“Ordered a Grandeur bouquet for my wife's birthday, expecting something special. What arrived was small, underwhelming, and didn’t match the description at all. Even worse, the personal message I included was completely missing, so my wife had no idea who sent the flowers — ruining the entire surprise. I contacted customer service and sent them a photo of the flowers, only to be asked for more photos instead of being offered a real solution. It feels like they’re just trying to avoid responsibility. Extremely disappointed with the service and how the complaint has been handled. I won’t be using them again and can’t recommend them based on this experience.”

Helpful Report

Posted 4 months ago

Hello Ahsan, Thank you for your review. We’re truly sorry to hear that your experience did not meet your expectations for such a special occasion. It’s disappointing to learn that the bouquet did not match what you anticipated and that the personal message was omitted. We absolutely understand how this impacted the surprise for your wife. Thank you for your feedback regarding our customer service process — your comments have been noted, and we will certainly take them on board as we work to improve. To accurately assess the issue, we kindly request a bird’s-eye view image of the bouquet, out of its packaging. Once we receive these additional images, we’ll be able to investigate the matter further for you. Best wishes, Rosie

Posted 4 months ago

“Website vey complicated to use. I nearly gave up! I do not recall being asked for my email address and did not receive an acknowledement, so probably did not leave one. Fingers crossed delivery will be made as requested!”

Helpful Report

Posted 4 months ago

Hello John, Thank you for your feedback. I apologise for any frustration you experienced with our website. We strive to make the ordering process as smooth as possible, and I appreciate your patience. I can see that there is an email on your account which matches your email address on here. Please check your junk/spam folder for an order confirmation. If this has not been received there, please reach out to us at enquiries@prestigeflowers.co.uk and we can provide this. Best wishes, Katie

Posted 4 months ago

“Flowers arrived on time. Flowers looked okay. Carnations weren’t the best. Followed instructions got them on the Friday all dead by Tuesday. My husband paid a lot for them so very disappointed apparently you have to tell them within three days if any problems so they offered me a ten pound voucher I wouldn’t buy anything else from them so declined. Please be careful if you order anything. I tried to upload photos but it wouldn’t take them”

Helpful Report

Posted 4 months ago

Hello Ann, Thank you for your review. We're truly sorry to hear that your experience did not meet your expectations. We aim for all our flowers to arrive in perfect condition, and it's disappointing to learn that this was not the case for you. While we always encourage customers to reach out if there are any concerns, we understand your feelings regarding the voucher offer. I have reached out via email. Wishing you all the best, Ellie

Posted 4 months ago

“Flower ordered for birthday. Opted the large one for it to look better, but the flower that arrived looks like flowers for mourning, flower placed on a wreath. I asked for remake but they decline. Requested for a refund but they still declined. I was ordering for years now but this is the first time I felt really disappointed especially with the customer service.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We sincerely apologise for the disappointment you felt with your recent order and understand how important it is to have the right floral arrangement for special occasions. We truly regret that we could not meet your expectations this time around. Your feedback is invaluable, and we will be looking into this matter to ensure future improvements. I have reached out via email to hopefully resolve this. Warm regards, Ellie

Posted 4 months ago

“I ordered flower for my daughter ,as we don't live in the same city . I only found out a week later from my mum ,that the flowers were not that great , as my mum would put it ,get a nicer bunch from the supermarket 😞my daughter never said as she didt want to upset me.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the flowers did not meet your expectations, and I understand how disappointing that must be. We aim to provide beautiful arrangements, and your experience helps us improve. Warm regards, Prestige Flowers

Posted 4 months ago

“Very reliable and quality products. My go to for flowers! Very grateful for the service they are providing. Looking forward to more of a selection of flowers as Prestige Flowers grow!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your generous 5-star review! We’re so glad to hear that you find us reliable and that our products meet your expectations. Your appreciation means the world to us, and we can’t wait to expand our selection for you as we continue to grow! Warm regards, Prestige Flowers

Posted 4 months ago

“Ordered the Pink Sunshine large bouquet expecting the vibrant arrangement shown on the website, but what arrived was a far cry from that. The flowers were snapped upon delivery, lacking both freshness and visual appeal — completely underwhelming and nowhere near the advertised photo. I raised a dispute through their customer service, only to receive dismissive replies from a chatbot. The interaction felt robotic and impersonal, which is particularly disappointing coming from a flower brand where care and attention should be part of the experience. Despite the poor condition of the bouquet, no compensation or refund was offered — just generic responses and no accountability. Unfortunately, I wouldn’t recommend Prestige Flowers if you’re looking for a bouquet that matches the advertised quality. This felt more like a budget bundle passed off as premium. Truly an awful experience.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience. We're very sorry to hear that your bouquet didn’t arrive in the vibrant and fresh condition you expected, and that your interaction with our customer service left you feeling unheard. This certainly isn’t the experience we aim to provide. We want all our customers to feel valued and to receive flowers that bring joy, not disappointment. We’re also currently reviewing how we can improve the quality of our customer support to ensure responses feel more personal and attentive. As advised by our team, if the bouquet has not bloomed as it should, please reach out with additional images to enquiries@prestigeflowers.co.uk. Please also include your order number and 'REVIEW' in the subject line. Warm regards, Katie

Posted 4 months ago

“I really like the whole set up. I got flowers, card, vase and a free message for a great value price. That's a bargain and the flowers are brilliant. Will definitely order again.”

Helpful Report

Posted 4 months ago

Hello Gabriella, Thank you for your amazing 5-star review! We’re delighted to hear that you appreciated the whole package we offer. It means a lot to us that you found great value and that you loved the flowers! Warm regards, Prestige Flowers

Posted 4 months ago

“Ordered a large bunch of flowers and they look terrible would hate to see a medium or small”

Helpful Report

Posted 4 months ago

Hello Neil, Thank you for reaching out and sharing your thoughts. We're truly sorry to hear that you are not satisfied with the flowers you received. We strive to ensure our arrangements leave a lasting impression, and it’s disappointing to know we fell short in your case. Your feedback is valuable to us and will be passed along to our team for review. Please could you send a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Kind regards, Rosie

Posted 4 months ago

“I am very happy to buy the flowers by you . It is very simple to do the ordwr”

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Posted 4 months ago

Hello Michael, Thank you for your wonderful 5-star review! We're so pleased to hear that you found the ordering process simple. Your satisfaction is our top priority, and we truly appreciate your support! Warm regards, Prestige Flowers

Posted 4 months ago

“Excellent”

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Posted 4 months ago

Hello Shona, Thank you for your fantastic 5-star review! We're thrilled to hear you had an excellent experience with us. Your kind words are greatly appreciated, and we look forward to serving you again soon! Warm regards, Prestige Flowers

Posted 4 months ago

“Great Company really love their close interaction with their customers.”

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Posted 4 months ago

Hello Les, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you appreciate the close interaction we have with our customers. Warm wishes, Prestige Flowers

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 273,726 reviews