Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,726 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Was sent a bouquet from an elderly friend after helping her out, very generous her as she hasn’t a lot of money These flowers were delivered and a few of them were already past their sell by date! I did nothing about it as I was touched my friend had been so generous. Literally 5 days later over half of the bouquet was dead and had to be discarded. Prestige customer service answered when I complained that “as per company policy ” I would have needed to complain before 3 days were up to get any replacement. Would never recommend this company at all and the £10 voucher they offered against another bouquet!! As if….🤷‍♀️😡 Ps strangely I could not upload any pics of said “dead flowers””

Helpful Report

Posted 4 months ago

Hello Angela, We’re truly sorry to hear about your experience with the bouquet and the disappointment it caused. It’s understandable that you felt touched by your friend’s generosity, and it’s disheartening to learn that the flowers did not reflect that kindness. We appreciate your feedback regarding our customer service policy, and we’ll certainly take it into consideration as we continue to improve our processes. Warm regards, Rosie

Posted 4 months ago

“Totally disappointed with the flowers, I could have got a better bunch from aldi at a fraction of the cost. I paid for a large bunch it was a good job too or I might not have got any at all, the ones that did turn up were nothing like there pictures they showed on the website and there were at least two broken ones. Would not recommend anyone to buy flowers from here, this was for our silver wedding anniversary and thought it would be a nice surprise for thee wife but I wish I hadn't wasted my money”

Helpful Report

Posted 4 months ago

Hello Paul, We're truly sorry to hear that you were disappointed with your recent order. We completely understand how special occasions, like a silver wedding anniversary, deserve a beautiful arrangement. It’s disheartening to learn that your expectations were not met in this case. Warm regards, Rosie

Posted 4 months ago

“Excelent service from picking flowers to end of buying excelent extra gifts delivery very good”

Helpful Report

Posted 4 months ago

Hello Eric, Thank you for your fantastic 5-star review! We’re thrilled to hear that you had an excellent experience from choosing flowers to receiving your gifts. Your appreciation for our delivery means a lot to us! Warm regards, Rosie

Posted 4 months ago

“This is the worst thing that could happen on my best friend's birthday. Girls florists of this service, you minus the big and greasy, For tastelessness and this horror. It was not a funeral, I ordered a bouquet for birthday!!!!!. The photo was supposed to have beautiful delicate roses. I paid almost 75 pounds for that. there are no words, just terrible disappointment.”

Helpful Report

Posted 4 months ago

Hello Lina, We’re incredibly sorry to hear about your disappointment with the bouquet you received for your best friend's birthday. We understand how important it is to mark such special occasions with beauty and care. We apologise that you were not satisfied with our services. Thank you for sharing your experience with us. Warm regards, Tom

Posted 4 months ago

“I ordered a medium bouquet of Ocean BLUE lilies and WHITE roses for my sister, choosing those colours for a deeply personal reason—she recently lost her baby boy, and blue was symbolic for him. What she received instead was light pink, old roses and white lilies—and a much smaller bouquet than I paid for. When I contacted customer service (Megan), I was told it’s “okay” to send random colours. No, it’s not. Nowhere on their website does it say they can swap colours without consent. Advertising blue lilies, taking my money, and then sending something completely different is misleading and feels like fraud. This wasn’t just a bunch of flowers, it was meant to honour my nephew. They destroyed the meaning and the moment. If you value honesty, accuracy, or basic compassion, do not use this company.”

Helpful Report

Posted 4 months ago

Hello, We’re truly sorry for the emotional distress caused by the bouquet not reflecting your specific request. We understand how important meaningful symbols can be, especially during such a difficult time. While our policy does state that substitutions may occur due to seasonal availability or stock levels, we acknowledge that this particular situation called for more sensitivity and flexibility beyond our standard procedures. I’ve reached out to you via email in hopes of resolving this matter with the care and attention it deserves. Warm regards, Chloe

Posted 4 months ago

“They missed the delivery date for my sister in law's birthday and used an autogenerated, impersonal AI bot to handle my complaint. Zero empathy, zero apology, zero personalisation of response... I'd give zero stars if an option. Photo of the correspondance attached.”

Helpful Report

Posted 4 months ago

Hello, We sincerely apologize for missing the delivery date for your sister-in-law's birthday and for the impersonal experience you had with our customer service. We understand how important timely delivery is for special occasions, and it’s disappointing to hear we didn’t meet those expectations. Thank you for bringing this to our attention. Warm regards, Katie

Posted 4 months ago

“Website super easy to use because this is the point at which Presige take your money. After that expect late delivery, appalling customer service, no refunds and flowers dead on arrival. AVOID THIs COMPANY!!!!!”

Helpful Report

Posted 4 months ago

Hello, We're very sorry to hear about your experience with our service and that you faced delays and issues with your order. Your feedback is crucial for us to improve, and we truly regret that we did not meet your expectations this time. We aim to provide a positive experience for all our customers, and we’re disappointed to hear we fell short. Thank you for sharing your concerns. Warm regards, Tom

Posted 4 months ago

“The flowers that were delivered to my sister are nothing to what is on the website. These were no better than what you could buy in a supermarket for less than half the price. Photos attached. Guess what I thought she would receive from what she actually got”

Helpful Report

Posted 4 months ago

Hello Marice, We’re truly sorry to hear that your sister's flowers did not meet your expectations and that they fell short of what you saw on our website. Your feedback is invaluable to us, and we want to assure you that we strive to provide quality arrangements that bring joy to our customers and their loved ones. Thank you for letting us know about your experience. Warm regards, Rosie

Posted 4 months ago

“I’m always impressed with Prestige Flowers. Their bouquets are stunning, fresh, and clearly made with care. The team is professional, kind, and quick to help if needed. They make every gift feel extra special—definitely my go-to for flowers!”

Helpful Report

Posted 4 months ago

Hello Aggie, Thank you so much for your glowing 5-star review! We’re delighted to hear that our bouquets and service consistently impress you. Your kind words truly inspire us to keep making each gift feel special! Best wishes, Tom

Posted 4 months ago

“Always amazing value and gorgeous flowers.”

Helpful Report

Posted 4 months ago

Hello Karen, Thank you for your wonderful 5-star review! We’re thrilled that you find our flowers both gorgeous and a fantastic value. Your support means so much to us! Warmest wishes, Rosie

Posted 4 months ago

“Paid 40£ for this shocking bouquet and complained about it and management team said it is of good quality.. 😂😂😂😂😂”

Helpful Report

Posted 4 months ago

Hello, We’re really sorry to hear that you were disappointed with your bouquet. Your feedback is important to us, and we appreciate you reaching out. It’s our goal to provide quality products and excellent service, and we regret that we fell short in your case. Thank you for sharing your thoughts with us. Warm regards, Team Prestige Flowers

Posted 4 months ago

“Wish I had read the reviews first. Such an underwhelming bunch of flowers and nothing like the ones advertised on their website. Paid extra for large also, don’t look it. Jennifer from customer service couldn’t care less also after sending pictures, generic replies seems likely, probably from all the complaints they need to get through on emails. I would not waste your money.”

Helpful Report

Posted 4 months ago

Hello Michael, Thank you for sharing your thoughts with us. We're truly sorry to hear that your experience did not live up to your expectations, and we appreciate you bringing these concerns to our attention. It’s important to us that our customers are satisfied, and we regret that you felt our response was insufficient. Warm regards, Rosie

Posted 4 months ago

“Bought a couple bouquets from here for my girlfriend and they’ve all been perfect :) great quality and last pretty long”

Helpful Report

Posted 4 months ago

Hello Kyle, Thank you for your amazing 5-star review! We're so happy to hear that the bouquets for your girlfriend have been perfect and lasting. Your kind words truly brighten our day! Warm regards, Tom

Posted 4 months ago

“Avoid this company, received these today, water damaged box, ripped to pieces, apparently a LARGE bouquet, with numerous dead/dry flowers, their customer care offered little to no help, offering a £10 refund! Only offering to send a replacement bouquet late in the day after me asking to make a formal complaint and speaking to someone, so it was too late to resolve. Absolutely rubbish”

Helpful Report

Posted 4 months ago

Hello Corrie, We appreciate you bringing this to our attention. We regret to hear the bouquet and its packaging arrived in poor condition, and that our service was unhelpful. I have requested further information, and we hope this can be resolved. Kind regards, Rosie

Posted 4 months ago

“Not a great bunch or flowers really. I opted for the large (extra payment) I feel I may have been sent small , if not I do wander what the small must look like. Chocolates fine, vase fine, flowers look like I could of bought from my local spar shop for half the price.”

Helpful Report

Posted 4 months ago

Hello Ollie, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the flowers did not meet your expectations and that you felt the size was not what you anticipated. Your experience matters to us, and we appreciate your input regarding the quality of the bouquet. We'll take this on board to improve our offerings in the future. Warm regards, Katie

Posted 4 months ago

“Very poor quality of flowers delivered. The size of the bouquet was nothing like what was advertised and this had nothing to do with some of the flowers in bud. I sent photos to Customer service but of course they didn't agree. For a company that claims 100% satisfaction guarantee this is just fake news!! My issue was quality and quantity and i defiantly wasn't 100% satisfied!!”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We're very sorry to hear that the bouquet delivered to your mum was not satisfactory. I can see you have been in contact with our support team and advised correctly. Kind regards, Rosie

Posted 4 months ago

“I compalined that my flowers were not going to arrive on the day I asked for. I realised I had 1 digit wrong on the postcode so I apologised when I let them know straigh away. The flowers were for a bereavement and the person who replied back to me wrote I hope the flowers bring 'joy and delight' to the receipeint. I was then told my flowers would not be delivered(after 1 day late) and I could get a £15 gift voucher. I paid £35 for the flowers. Very poor customer service. They didnt even try to get in touch with Royal Mail to see if they could change the i digit in the postcode. I will never use these people again !”

Helpful Report

Posted 4 months ago

Hello, We sincerely apologize for the experience you had with your order. We understand how important timely delivery is, especially during such sensitive occasions. It’s unfortunate that the postcode error affected the delivery, and we truly appreciate your understanding in this matter. I can see you are in contact with our customer support team. We hope this can be resolved. Warm regards, Tom

Posted 4 months ago

“Do not use this company!! Wish id read the reviews before I purchased birthday flowers for my partner. I paid extra for delivery before 1300 on the date. They arrived at 1335 the day after her birthday. Two of the roses stems were snapped!!! Prestige flowers completely ruined what was meant to be a lovely birthday surprise. I will never use them again. I strongly advise everyone else to look else where rather than face the same disappointment I faced.”

Helpful Report

Posted 4 months ago

Hello Nick, We’re genuinely sorry to hear about your experience and fully understand your frustration. Timely delivery and the quality of our flowers are of utmost importance to us, and it’s disheartening to know we fell short on such a special occasion. I can see you have been in contact with our customer support team and this has now been resolved. Warm regards, Rosie

Posted 4 months ago

“I was so disappointed with this company I ordered a gift of flowers a vase Chocolate and Sparkling wine to be delivered to my Niece on the birth of her daughter I paid top £( 145)for this service The item were delivered promptly and withen the time frame expected by the Royal Mail . But nothing was as it appeared in the website I got a few wilting red roses instead of the large bouquet of roses and freesias https://cf-images.prestigegifting.co.uk/width=100,sharpen=0.8,quality=80,format=auto,dpr=1/https://www.prestigeflowers.co.uk/images/products/b517a0c6f7814163cbf1e1fe79378333.jpg The vase looked more like a beer glass I am afraid to ask about the Belgian chocolate And the wine The flowers were not what was ordered or expected very disappointing! Having lived in the UK for many years I expected better than this !”

Helpful Report

Posted 4 months ago

Hello Raj, We’re truly sorry to hear about your disappointment with your order. We understand how important it is for everything to arrive as expected, especially for such a special occasion. I have now contacted you regarding this issue. Warm regards, Chloe

Posted 4 months ago

“DO NOT, I REPEAT, DO NOT USE THIS COMPANY!!! I ordered a bouquet of flowers for my friend in the UK for her birthday and to say we were both VERY DISAPPOINTED with the bouquet she received is an UNDERSTATEMENT!!! I ordered the small bouquet that looked full on their website yet the one she received looks like a child picked SOME flowers and threw them into a vase!!!! A DISGRACE of a product!!! Their customer service, you ask???? Just as HORRIBLE!!! They have the nerve to say the bouquet my friend received looks like the photo and she received what she is supposed to (look at the photos I attached and you let me know!!) Let me tell you PRESTIGE FLOWERS, YOUR REPS ARE AWFUL, THEY ARE BLIND IF THEY CANNOT SEE THE DIFFERENCE AND I WILL NEVER USE YOU AGAIN. My friend also tried your company years ago and went through the SAME THING AND STOPPED USING YOU YEARS AGO. I am leaving reviews ALL OVER ON EVERY WEBSITE TO WARN FUTURE POTENTIAL CUSTOMERS TO NOT USE YOUR COMPANY!!!”

Helpful Report

Posted 4 months ago

Hello Jennifer, Thank you for taking the time to leave a review. We're truly sorry to hear that you were disappointed with your recent experience. We completely understand how important it is for gifts, especially for special occasions like birthdays, to meet expectations. Based on the image provided, we can confirm that the correct size was delivered. The bouquet shown on our website represents the medium size option, as noted during the selection process. Kind regards, Rosie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 273,726 reviews