Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,847 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 273,847 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 2nd March 2026

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers I purchased for my wife’s 60th birthday were disgusting and I could have bought better from Aldi or Asda. What there website does not say is that they put the price of the standard flowers but show a standard bunch as what was in the reply from Prestige after my complaint. To me this is mis selling. I can still see the disappointment on my wife’s face when she opened them. Amazing it won’t let me download the picture I took of them to show the quality of the standard size. Also when I want to take a photo using there box it will not let my camera take a photo but my phone camera works everywhere else. The one star was because they were delivered on time but the box was damaged.”

Helpful Report

Posted 6 months ago

Hello Chris, Thank you for sharing your experience with us, and we are truly sorry to hear that the flowers did not meet your expectations for such a special occasion. It’s disheartening to know that they caused disappointment for you and your wife. We strive to provide clear information on our website, and we appreciate your feedback regarding the representation of our arrangements. We also regret to hear about the issue with your delivery box. Your experience is important to us, and we will share this feedback with the appropriate teams. Warm regards, Tom

Posted 6 months ago

“Flowers are beautiful & reasonable priced. Purchased a beautiful bouquet for a friends 40th birthday.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your amazing 5-star review! We're so pleased to hear that you found the flowers beautiful and well-priced for your friend's special birthday. Warm wishes, Prestige Flowers

Posted 6 months ago

“Writing from Canada, I just got a photo of the flowers delivered to my aunt in Scotland. What an embarrassment! I ordered the "medium" bouquet (I hate to think of what the "small" looks like) that had a small variety of blooms and dried seed pods. Such a disappointment. Unfortunately I paid extra for 12 months of "free delivery". Suffice it to say, I won't be needing free delivery because I'll never order flowers from this website again. A waste of $94.Canadian.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your experience with us. We’re truly sorry to hear that the bouquet did not meet your expectations and that it left you feeling embarrassed. We strive to provide beautiful, quality arrangements, and it’s disappointing to learn that we fell short in this instance. Your feedback is important, and we would love to investigate this further. Please reach out to us at enquiries@prestigeflowers.co.uk with any photos of the bouquet so we can better understand the situation. Warm regards, Rosie

Posted 6 months ago

“The Website was easy to use, lots to beautiful things too choose for every occasion.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your fantastic 5-star review! We're delighted to hear that you found our website easy to use and enjoyed the beautiful selection for every occasion. Your satisfaction is important to us, and we look forward to welcoming you back soon. Warm wishes, Prestige Flowers

Posted 6 months ago

“Awful service. Flowers were guaranteed for next day delivery but arrived a full day late, completely missing the event they were ordered with. They were also left with the courier overnight so freshness was questionable and the delivered product did not look like the picture on the website. To make matters worse customer service was atrocious. Would give 0 stars if it was possible!”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your experience with us. We’re truly sorry that your order arrived late and did not reflect the high standards we aim to deliver. It’s disappointing to hear that the freshness and appearance of the flowers fell short of your expectations, and we sincerely apologise for the inconvenience this caused during your event. As noted on our website, deliveries to addresses further from our distribution centre may occasionally take longer in transit, and we regret that this affected your order. To help us investigate further, please could you email photos of the bouquet to enquiries@prestigeflowers.co.uk, including your order number and ‘REVIEW’ in the subject line? Warm regards, Katie

Posted 6 months ago

“I spent £139.44 ON 3 ARRANGEMENTS FOR GOOD FRIENDS THAT WERE TOTALLY UNACEPTABLE. I WAS EMBARRASSED AND FELT LET DOWN BY YOUR COMPANY. SOME OF FLOWERS OPENDED THE OTHERS WHERE SMALL ROSES WERE USED DIDNT OPEN. TOTALLY FEEL LET DOWN BY PRESTIGE I WONT BE USING YOUR COMPANY AGAIN, NOR WILL MY FRIENDS.”

Helpful Report

Posted 6 months ago

Hello Alison, Thank you for your feedback. We sincerely apologise that your experience did not meet your expectations and that the arrangements left you feeling embarrassed. We understand how important it is for flowers to convey the right sentiment, and we truly regret that this was not achieved. A member of our review team has reached out via email. Best wishes, Rosie

Posted 6 months ago

“DO NOT BUY FROM HERE I ordered flowers for someone who was ill. I got sent a photo from the person who received them and they looked NOTHING like the photo on the website. There were barely any flowers in the bouquet, mostly just leaves and sticks. £52 down the drain. I’m so disappointed.”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your feedback. We’re very sorry to hear that the bouquet you received did not meet your expectations. We understand how disappointing it can be, especially when sending flowers to someone special during a time of need. We appreciate you bringing this to our attention, and we will use your comments to help improve our service. Please could you send us some images of the bouquet, including a birds-eye view, to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm wishes, Tom

Posted 6 months ago

“Boquete was nicely presented. Packaging seemed very restricting. Flowers were mostly dead within 5 days despite best efforts.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your feedback. We're glad you appreciated the presentation of the bouquet, but are sorry to hear about the issues with the flowers. Your experience matters, and we'll certainly look into the packaging to ensure the best quality. Warm wishes, Prestige Flowers

Posted 6 months ago

“Really good idea and service”

Helpful Report

Posted 6 months ago

Hello, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you appreciate our idea and service. Warm wishes, Prestige Flowers

Posted 6 months ago

“Don’t waste your money! You can get better flowers on Asda than this website. Total ripp Off…The pictured from website is totally very far from what they send it to you .”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We're truly sorry to hear that your experience did not meet your expectations. We strive to provide quality arrangements and understand how disappointing it is when what you receive doesn't match what you envisioned. We appreciate your feedback as it helps us improve our service. Please reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warmest regards, Rosie

Posted 6 months ago

“Very poor quality. We ordered a large bunch for my mums 65th birthday and for the price we were shocked at the size of them and how little flowers were in it! We have ordered flowers from florists for years and for less we have had so many more flowers in a bunch. Very disappointing and won’t b using again! Waste of money!”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We’re very sorry to hear that you were disappointed with the bouquet for your mum’s birthday. We completely understand how important this gift was and regret that it did not meet your expectations. Our bouquets are arranged to match the size ordered, but we appreciate your feedback regarding value and presentation. We’ll be sharing your comments with our floristry team to help us improve. Once again, we’re truly sorry for the disappointment caused and thank you for taking the time to share your experience with us. Warm regards, Rosie

Posted 6 months ago

“Avoid like the plague. Ordered through them to deliver flowers for a friends birthday. No tracking link provided and when I tried to find out the status of the order on the website, I was informed the order number didn't exist, despite being within the confirmation email. When the flowers did finally arrive, my friend sent a photograph to say thank you and I was mortified - a few measly stems that looked utterly pathetic and given the price, daylight robbery! I have shared the photograph with Prestige Flowers, highlighting the sparse nature and how deeply embarrassed I feel having sent these as a gift at vast expense. Their response? Please send more photographs. As IF I'm going to ask my friend to take more photos and send them to me - I'm embarrassed enough! When I explained the situation, they then offered a £10 credit to my account as if I would ever use them again! I requested a refund in full to recognise the appalling service and standard and the door was firmly closed. I will never, ever use Prestige Flowers again and suggest anyone else avoids them as well! I'd also suggest that Trading Standards carries out a full investigation into this organisation profiteering from life milestones and emotions with diabolical delivery.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your thoughts with us. We are truly sorry to hear about your experience and understand how disappointing it can be when a gift does not meet expectations. Your concerns are very important to us, and we apologise for the issues you faced with tracking and the quality of the flowers. Our review team has reached out via email. Warm regards, Rosie

Posted 6 months ago

“Do not use this awful company. I wish I had read the reviews before ordering. £37.50 down the drain!!!”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your thoughts with us. We’re truly sorry to hear about your experience and understand how frustrating it can be when expectations are not met. A member of our review team has reached out via email. Warm regards, Rosie

Posted 6 months ago

“Do not order from this website! I wish I’d read the reviews before wasting my money. When emailing to complain about it they are awful, basically just say that it’s how they’re meant to look. The picture online to what was delivered is completely different, what cost me £20 for the bouquet I could have got the same for a fiver in a supermarket where I wish I’d gone to instead. Very dissapointed and annoyed that I ordered from this website.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We’re genuinely sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we understand how disappointing it can be when the product received differs from what was anticipated. As our customer service team has explained, the image shown online is of a medium-sized bouquet, as stated in the description. Since you selected the standard size, it contains fewer stems, and we can also see that the alstroemeria is still in bud form. Warm regards, Rosie

Posted 6 months ago

“If there was an option to give a star below 1 I would. I had stopped ordering from eflorist because I had made a special date order which I paid extra for for it not to turn up. Thought “Prestige” would mean better service and more professional but oh was I wrong. Gave me an order number which couldn’t be tracked and also no order confirmation came through email either. And now today it should have been ordered but it hasn’t which is great. Looking at the reviews can clearly see I should’ve gone there first before ordering. Will be escalating this immediately to trading standards.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to leave your review. We’re very sorry for any disappointment or inconvenience caused on this occasion. After reviewing your order, I can see that a private Apple email address was used at checkout. This would explain why the order confirmation did not reach the email you used to leave this review. I have also checked the tracking, and it shows your order was delivered on the 31st of August as requested. If you have not received it, please contact our customer service team at enquiries@prestigeflowers.co.uk with your order number, and we’ll be happy to assist you further. Warm regards, Ellie

Posted 6 months ago

“Awful...4 roses and few much cheaper blooms for £42. Total rip off...I'll add photos of what I expected and what I got. Please use a reputable interflora florist. Don't waste your money.”

Helpful Report

Posted 6 months ago

Hello Sarah, Thank you for taking the time to share your thoughts with us. We’re truly sorry to hear that the flowers you received did not meet your expectations and that you felt the value was not there. We strive to provide beautiful arrangements, and it’s disappointing to know we didn’t deliver on this occasion. We appreciate your feedback and would like the chance to make things right. Our review team has reached out via email. Warm regards, Tom

Posted 6 months ago

“Received flowers for our golden wedding, very disappointed with the condition of the them, they certainly were not fresh and overpriced for what we received, roses had brown on the petals and 2 of the freesia broken. I contacted Prestige as I was upset for the lovely lady that kindly sent them. I had to send photos, which I did, they agreed they where not of the standard and offered £15 voucher, I accepted which now I’m sorry I did, having looked at the prices, I would have to spend another £20+ in total with delivery along with the voucher, that I’m afraid that won’t be happening. 4 days later the flowers are dead, the ones from Tesco have lasted much longer. A very disappointed recipient, not to be repeated.”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your feedback with us. We’re truly sorry to hear that the flowers you received for your golden wedding anniversary did not meet your expectations. It is disappointing to know that they were not fresh, and we understand how important this occasion is. We appreciate you reaching out to us and providing photos, and we regret that our compensation offer didn’t work out as you had hoped. Your experience is important to us, and we will certainly take your comments into account as we strive to improve our service. Warm regards, Katie

Posted 6 months ago

“Not happy at all with flowers sent to my mum. Not worth £50. Flowers were pretty but extremely over priced for what was received.”

Helpful Report

Posted 6 months ago

Hello Jo, Thank you for your feedback. We’re sorry to hear that you found the flowers for your mum to be disappointing and not reflective of their price. We strive for high quality, and it’s concerning to know we fell short in your case. Your comments are valuable to us as we aim to improve our offerings. Please could you send us some images, including a birds-eye view, of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 6 months ago

“Hi, Ordered flowers for a very dear friend who had just lost her brother to a terminal illness. Thought roses and freesias would be a perfect scent and combination, went with a standard bunch for £37.99 - delivery Although they were delivered on the day specified they weren't of great quality, the roses were starting to wilt and the bunch it self was so small, not reflective of the price at all. Sadly I will not order again and wish I had read reviews.”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your experience with us. We’re truly sorry to hear that the flowers you ordered did not meet your expectations, especially during such a sensitive time. We understand how important it is for a heartfelt gesture to be perfect, and we regret that the quality fell short. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so this is passed to the correct team. Thank you once again for your feedback. Warm regards, Rosie

Posted 6 months ago

“Ordered next day delivery didn’t come next day was the day after flowers were delivered by Royal Mail when I ordered I had googled florists in my area and they came up but they are not in my area they are online and the flowers sent from a different country!! When arrived they weren’t what o was expecting after asking me for all sorts of pictures that I couldn’t get as I didn’t have the flowers and didn’t want the recipient to know I was unhappy they told me basically tough they are what you ordered! No refund for the delivery either but a big patronising email about what I should expect from postal delivery! Again I want under the impression this was a postal flower service as they came ul as being in my area! My advice go to a supermarket you will get more for your money! Won’t be using them again!!”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about your disappointing experience with your order. We understand how frustrating it must have been for the flowers to arrive later than expected and not meet your expectations, especially after searching for a local florist. We apologise for any confusion regarding our service and delivery method. While we do work with couriers such as Royal Mail to deliver nationwide, we’re sorry if this wasn’t made clear. Delivery details are outlined under the ‘Delivery Info’ section on each product page. We regret that our resolution did not meet your expectations and that you were left feeling dissatisfied. Your feedback is important to us, and we will use it to improve both our service and the way we explain our delivery process to customers. Best wishes, Katie

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 273,847 reviews