Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,736 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 273,736 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order my wife some roses and lilly bunch ..what can I say very disappointed..rose died before the lilly had even open . Well only 1 lilly open . Would not use again. . Not hard to get right is it .and at there prices”

Helpful Report

Posted 4 months ago

Hello Sean, Thank you for your feedback. We’re very sorry to hear that the flowers did not meet your expectations and that they did not last as long as they should have. This is certainly not the quality we aim to provide, especially at such an important time, and we completely understand your disappointment. Please get in touch with us at enquiries@prestigeflowers.co.uk with your order details so we can look into this further and make things right for you. Please include 'Review' in the subject line and some images. Best wishes, Katie

Posted 4 months ago

“such a simple process choosing the flowers adding extra and of course the payment process so quick and pain free love the option the record a message or video”

Helpful Report

Posted 4 months ago

Hello Peter, Thank you for your amazing 5-star review! We're so glad to hear that you found our process simple and quick. It’s fantastic that you enjoyed the option to record a message or video too! Warm regards, Prestige Flowers

Posted 4 months ago

“I'm disappointed that the flowers I ordered was not delivered on the specified date for the special occasion, even though it was paid for. I'm sorry that the flowers would not turn out as they should be.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. We’re truly sorry that your flowers did not arrive on the specified date and did not meet your expectations. We completely understand how disappointing this must have been, particularly for such a special occasion, and we sincerely apologise for the inconvenience caused. While we do note on our website that deliveries can sometimes take longer depending on the distance from our distribution centre, we appreciate that this does not lessen the disappointment when a gift arrives late. Please accept our apologies once again, and thank you for bringing this to our attention as we work to improve our service. Warm regards, Katie

Posted 4 months ago

“1 Star is higher than I wanted to give. Ordered two days ahead of Anniversary for pre 1 o'clock delivery. When not delivered contacted customer service and was told wait until end of day to see if parcel would be delivered. at 1700 still had no flowers!!! given tracking details could see flowers at sorting office for 24 hours. Was offered initially delivery cost back... and an limp apology... doesnt help on day of Anniversary with no flowers!!! Offered full refund which I will get 3 to 5 days time. Had to go out and get something last minute... Lets just say wife talking to dog more than me!!!! Flowers turned up 24 hours late postman oblivious to the issue. I had a choice sign for or not sign for and refuse delivery. Postmans attitude was I was not customer Prestige were... Flowers half dead and bone dry.. Will never use this company again. If promise next day should make surebit is especially due to premium price!! Anniversary not as good as should of been and notnone offer of compensation!!!!! DO NOT USE this company if you want a happy Wife....”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and the disappointment caused on such an important occasion. We completely understand how upsetting it must have been to have your anniversary flowers delayed and not in the condition you expected. This falls far short of the service and quality we promise our customers. While we’re glad you received a full refund, we recognise this does not make up for the impact it had on your special day. Your feedback has been shared with both our operations and courier partners so that we can prevent situations like this in the future. Warm regards, Tom

Posted 4 months ago

“The roses looked like they were going over and the lillies weren't anywhere near to opening. By the time the lillies open, the roses will be brown. Plus it just didn't look like it was put together nicely. Also, the card wasn't very good: the writing was small and could have been better positioned. I usually give a lot of leeway when ordering online, so it's rare I complain. It just felt like a lot of money for a non too good product. Sorry. Plus, I couldn't upload a photo.”

Helpful Report

Posted 4 months ago

Hello Tracey, Thank you for your feedback. We’re really sorry to hear that the flowers didn’t meet your expectations and that the presentation and card writing were not up to standard. We strive to provide fresh and beautifully arranged blooms, and it’s disappointing to learn that we missed the mark this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would be happy to look into this for you. Warm wishes, Rosie

Posted 4 months ago

“If I could give less then 1 star I would do that! Flowers ordered for my girlfirends bday and arrived 2 days later. Paid £60 and it meant to be a big bunch of flowers...nothing like the flowers on website, you will never get whats on the pictures. Half of flowers not fresh. Very very disapointed and will never use it again. Not recommended at all. Waste of money, would get better one in M&S for less money!!”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience and that the flowers did not arrive on time or meet your expectations. This is not the level of service or quality we aim to provide. We completely understand how disappointing this must have been, especially for such an important occasion. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 4 months ago

“Arranged for a next day delivery for a work colleague who was leaving that day but courier didn’t deliver until the following day with no explanation why. As a result, my work colleague didn’t get her bouquet and I’m over £30 worse off! Response from Prestige Flowers was also very disappointing - ‘It is important to note that by making a purchase from Prestige Gifting, you are not entering into a contract that guarantees a specific delivery time frame’. Not a very Prestige way of supporting their customers. Won’t be using again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about the issues you experienced with your order and our response to your concerns. We strive to provide timely deliveries, and I understand how disappointing it is when things don’t go as planned. It's our priority to support our customers during such situations, and I regret that our communication did not meet your expectations. Your experience is important to us, and we will review your feedback to enhance our customer service in the future. Warm regards, Tom

Posted 4 months ago

“Customer service a joke price never ever 50% off like advertised delivered ok offered a voucher for next time refused as never will be using them again.”

Helpful Report

Posted 4 months ago

Hello, Thank you again for your reviews. We are very sorry for any disappointment caused on this occasion. I can see that our review team reached out to you yesterday in the hope of resolving the matter. As an online florist, we do ask for images when concerns are raised, as stated on our website. Unfortunately, we did not receive any on this occasion. As a gesture of goodwill, a voucher for almost 50% of your order value was offered, which was declined. Our team also offered a replacement bouquet, which was again declined. I’m very sorry that the resolutions provided were not suitable for you. However, without images of the bouquet, we are unable to take the matter further. Warm regards, Tom

Posted 4 months ago

“Beautiful flowers at affordable prices would always use them!”

Helpful Report

Posted 4 months ago

Hello Ellese, Thank you for your wonderful 5-star review! We're thrilled to hear that you appreciate our beautiful flowers at affordable prices. Warm regards, Prestige Flowers

Posted 4 months ago

“The flowers it’s not even worth a star because the flowers I have received compared to the pictures shown on your website does not match whatsoever. The sizing is a joke I could’ve got a better bouquet from m&s for £25 and would’ve looked so much better. I am highly disappointed with these flowers, the images used to sell them is a LIE you will never receive what it’s shown, not even near. Customers service is even worse , making me unwrap the flowers to send a picture where you can clearly see the sizing is not right refuse to give me half the money back. Do yourself a favour and not buy this disappointment of flowers.”

Helpful Report

Posted 4 months ago

Hello Yasmina, Thank you for your review. I’m very sorry to hear that you were disappointed with your order and with the service you received from us. We always aim to ensure that the flowers sent are fresh, beautiful, and representative of what is shown on our website, so I regret that this was not your experience. In cases where customers raise concerns, we do request photographs so that we can investigate with our florists and suppliers. I understand that this may have added to your frustration, and I’m sorry if the process felt unhelpful. Your feedback is extremely important to us, and I will ensure it is passed on to our team for review. While I appreciate this experience has left you disappointed, we will use your comments to improve our service moving forward. Warm regards, Katie

Posted 4 months ago

“Happy. Ty. Helps those that need to do international ordering for whatever the need or occassion. Used over many a year now and will always recommend. Value for money. LJ”

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Posted 4 months ago

Hello Lynne, Thank you for your fantastic 5-star review! We're thrilled to know that you have found our service reliable for international ordering and appreciate your recommendations over the years. Warm regards, Prestige Flowers

Posted 4 months ago

“Well what can I say. I ordered a large bunch of flowers for my mom, when they arrived, there was NO WAY this was a large bunch, more like a small. I paid over £35 in total, for a few flowers. Customer services not interested as I didn’t send photos within 2 days. I feel completely ripped off I WOULD NOT RECOMMEND AT ALL USE ANOTHER COMPANY”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to leave a review. I’m very sorry to hear that you were disappointed with the size of your bouquet, especially after selecting the large option. As outlined on our website, we do require photographic evidence of the bouquet in cases where there are concerns. Unfortunately, without this, we are limited in the compensation we are able to offer on this occasion. We sincerely apologise for any disappointment or upset this may have caused. Warm reagrds, Katie

Posted 4 months ago

“Have used prestige flowers for a number of birthday/ sympathy flowers and have always been of excellent quality. Highly recommended”

Helpful Report

Posted 4 months ago

Hello Julie, Thank you so much for your brilliant 5-star review! We're delighted to hear that you have consistently enjoyed the quality of our flowers for various occasions. Thank you for your recommendation! Warm regards, Prestige Flowers

Posted 4 months ago

“If I could give lower than One star I would. Royal Mail dropped off the flowers at the wrong sorting office and decided to cancel the delivery for the following day. Nothing from prestige regarding missing the delivery (my Mother’s birthday). When I called customer services to complain all I got was terms and conditions read out to me. Use interflora. At very least they’re accountable. Truly awful”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused by the delivery issues and understand how disappointing it must have been, especially on a special occasion like your Mother’s birthday. It's disheartening to hear that you felt ignored when you reached out to us, and we take your feedback seriously. Please know that we are committed to improving our service and ensuring customers receive the attention they deserve. Warm regards, Rosie

Posted 4 months ago

“The order wasn't correct it should have been red roses & Lillie's & website said half price this is laughable.I rang to complain & customer service was useless said couldn't do anything about it she couldn't find correct post code which was rubbish.”

Helpful Report

Posted 4 months ago

Hello, We appreciate you taking the time to share your feedback with us. We're sorry to hear that your order did not meet your expectations and that you had difficulties with our customer service regarding your concerns. We aim to provide a seamless experience for our customers, and it's disappointing to learn we didn’t achieve that for you. I have reached out directly via email to assist further with this. Warm regards, Ellie

Posted 4 months ago

“Just truly awful”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback, and we’re truly sorry to hear about your experience. It's our goal to deliver quality products and exceptional service, and it’s upsetting to learn we missed the mark this time. We take your concerns seriously and will use this information to improve our offerings. If you haven't already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 4 months ago

“Underwhelming flowers versus website, at £60 one has an implied expectation, these were not discounted. Half the flowers were not fresh, is that in contradiction of the trade descriptions act? And regarding delivery instructions, totally ignored. My wife as home and I was out. Just in case she was busy I had instructed that the flowers be left behind the house, its on the dropdown selections. The delivery person didn't ring the doorbell, my wife was indoors, they dumped the box on the doorstep and I found it 3 hours later when I got home and brought them in ruining the surprise and they had been left out in the 26C heat all that time.”

Helpful Report

Posted 4 months ago

Hello Mr Arora, Thank you for sharing your feedback regarding your recent order. We sincerely apologise for the disappointment you experienced with both the quality of the flowers and the delivery service. It’s important to us that our customers receive fresh products and follow the delivery instructions provided. We understand how disheartening it must have been to find your surprise ruined and the flowers compromised in the heat. We appreciate your concerns regarding the delivery and will certainly review this with our team to improve in the future. If you haven't already, please reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm wishes, Rosie

Posted 4 months ago

“Very good and fast delivery”

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Posted 4 months ago

Hello Duke, Thank you for your fantastic 5-star review! We’re so glad to hear that our delivery was both quick and reliable. Warm regards, Prestige Flowers

Posted 4 months ago

“The bouquet my friend received contained way less flowers than the one I ordered but customer services simply disagreed. The difference between the two was actually enormous so I will look elsewhere next time.”

Helpful Report

Posted 4 months ago

Hello Vicky, Thank you for taking the time to share your experience with your recent order. We’re very sorry for any disappointment caused by the flowers on this occasion. After reviewing the images provided, we can confirm that the correct size was delivered. Please note that the bouquet shown on our website is a medium size (as stated in the description). As you selected the standard option, this version contains fewer stems. We sincerely regret any upset this may have caused. Best wishes, Rosie

Posted 4 months ago

“Flowers were delivered by Royal Mail in a cardboard box. Flowers were practically dead due to all the water that they were in had leaked out which then soaked the cardboard box. Flowers didn’t look anything like what was purchased gave petrol station vibe. Could have bought a much nicer from local supermarket. Avoid”

Helpful Report

Posted 4 months ago

Hello Darren, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that the flowers did not arrive in the condition you expected and that they didn’t resemble what you had chosen. We aim for our products to bring joy, and it’s disappointing to learn we fell short in this instance. Your feedback is important to us, and we’ll certainly use it to improve our service moving forward. I have located your order and can see that this has since been resolved. Warm regards, Tom

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 273,736 reviews