Name: Prestige Flowers
Rating: 4.43

“Ordered two lots of mother’s day flowers. I have spent a considerable amount of money and flowers are already dead and wilted. Contacted customer service after 3.5 days of receiving and they said as it’s not within 3 days of delivery they cannot refund it. To put it into context £80+ of flowers have not even lasted 4 days. The company do nothing to help and resolve issues and I am embarrassed to have gifted these.”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m truly sorry to hear that your flowers didn’t last as expected, especially after spending a considerable amount on them for such an important occasion. I completely understand your frustration with the situation and the response from our customer service team. While our policy states that we can only accept claims within 3 days of delivery, I regret that this has caused such disappointment. We do take all customer concerns seriously, and your feedback will be reviewed as we continue to improve our service. I can see that they did request a timestamp image to assist further with this. I apologise for the inconvenience caused, and thank you for sharing your experience with us. Warm regards, Katie

Posted 1 month ago

“Very disappointed with flowers that were delivered to a friend! Does not look like the picture I ordered from.”

Helpful Report

Posted 1 month ago

Hello, I'm truly sorry to hear that the flowers delivered to your friend did not match your expectations or the picture you ordered from. We strive to provide beautiful arrangements that reflect the quality of our offerings, and it’s disheartening to learn that we fell short in this instance. Your feedback is invaluable, and we will take it on board to improve our service. If you would like, please reach out to our customer service team so we can address your concerns in more detail. Best regards, Katie

Posted 1 month ago

“Unbelievably terrible service . I will never use your company as you did not deliver what I ordered. A very dissatisfied customer.”

Helpful Report

Posted 1 month ago

Hello, I’m truly sorry to hear that you’re dissatisfied with your order. It’s always our goal to provide exactly what is expected, and I apologize that we fell short in this instance. Your feedback is important to us, and we’ll be reviewing this matter to understand what went wrong and how we can improve moving forward. Warm regards, Sophia

Posted 1 month ago

“Shocking service,sent £50 box flowers for mothers day 3 days in roses dead and other flowers all dried up,tried contacting company through calling,live chat,email no answer from anyone,disgrace of a company,good luck anyone trying for a refund”

Helpful Report

Posted 1 month ago

Hello Susan, I’m truly sorry to hear about the experience you had with your order. It’s incredibly disheartening when flowers don’t meet the quality expectations, and I understand how upsetting this must be, especially for a special occasion like Mother’s Day. We aim to provide timely and satisfactory service, and it's clear we fell short in your case. Your feedback is valuable to us, and we will be reviewing it carefully to ensure this doesn’t happen again. I have reached out via email. Warm regards, Ellie

Posted 1 month ago

“Shocking service,sent £50 box flowers for mothers day 3 days in roses dead and other flowers all dried up,tried contacting company through calling,live chat,email no answer from anyone,disgrace of a company,good luck anyone trying for a refund”

Helpful Report

Posted 1 month ago

Hello Susan, I’m truly sorry to hear about the experience you had with your order. It’s incredibly disheartening when flowers don’t meet the quality expectations, and I understand how upsetting this must be, especially for a special occasion like Mother’s Day. We aim to provide timely and satisfactory service, and it's clear we fell short in your case. Your feedback is valuable to us, and we will be reviewing it carefully to ensure this doesn’t happen again. I have reached out via email. Warm regards, Ellie

Posted 1 month ago

“Exactly one week late after being ordered for Mother's Day. Over £50 spent. Don't bother trying to get hold of customer service!! Absolutely rip off 😔”

Helpful Report

Posted 1 month ago

Hello Lee, I’m genuinely sorry to hear about your experience with your order, especially since it was for Mother’s Day. It’s incredibly disappointing when something special like this doesn’t arrive on time, and your frustration is completely valid. I understand that our customer service did not meet your expectations, and I apologise for that as well. Please reach out to our team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 1 month ago

“Flowers roses and lilies ordered from Canada. Following day after delivery one rose flower died. Second day three rose flowers were brown in the centre. Two lily flowers did not open. A disappointing experience”

Helpful Report

Posted 1 month ago

Hello, I’m truly sorry to hear that your flowers did not meet your expectations and that some of the roses and lilies were not in the best condition shortly after delivery. We strive to provide fresh and beautiful blooms, and it’s disheartening to know we fell short this time. Your feedback is important to us, and we take it seriously. If you haven’t already, please consider reaching out to our customer support team with any photos of the flowers. We’d love the opportunity to address your concerns. Our email address is enquiries@prestigeflowers.co.uk. Warm regards, Tom

Posted 1 month ago

“Flowers arrived a day late with half of them dead already and the other half either broken or dried up or nearly dead. after charging extra for mothers day it was a real shame to have had such a bad experience”

Helpful Report

Posted 1 month ago

Hello, I’m truly sorry to hear about your recent experience with us. It’s incredibly disappointing when flowers don’t arrive in the condition you expected, especially for a special occasion like Mother’s Day. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. We pride ourselves on delivering quality and service, and it seems we fell short this time. Your feedback is invaluable, and we will certainly take it into consideration to enhance our processes going forward. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 1 month ago

“Unfortunately I had not one but two bad experiences. I ordered flowers for Mother’s Day, although the flowers did come on time, the quality was awful and quite embarrassing. I sent an email to complain about this and a new bunch were sent out. However, they were still not good quality to what I was expecting for the price. I could have bought better flowers from the supermarket. I’m really disappointed.”

Helpful Report

Posted 1 month ago

Hello Sophie, I’m truly sorry to hear that your experience with us was not up to your expectations, especially for such an important occasion. We always aim to provide high-quality flowers, and I deeply regret that both of your orders fell short. It’s disappointing to hear that even after a replacement was sent, the quality still didn’t meet your expectations. We appreciate your feedback and will be reviewing this with our team to ensure improvements are made moving forward. Thank you for sharing your thoughts with us, and I sincerely apologise for the inconvenience caused. Warm regards, Rosie

Posted 1 month ago

“I paid almost £50 for the worst bunch of mothers day flowers I have ever bought! The bunch was absolutely tiny and in no way a representation of the picture you displayed on your website! Very disappointed and will not be using again!”

Helpful Report

Posted 1 month ago

Hello Vicky, Thank you for taking the time to leave a review. I’m truly sorry to hear that your Mother’s Day bouquet did not meet your expectations. We understand how important it is for flowers to reflect the quality shown on our website, and I regret that we fell short in your case. Your feedback is invaluable, and I will be reviewing this matter with our team to ensure improvements moving forward. I sincerely apologize for the disappointment caused, and I thank you for sharing your thoughts with us. Warm regards, Katie

Posted 1 month ago

“Poor service, hard to contact customer service”

Helpful Report

Posted 1 month ago

Hello, I’m sorry to hear that you faced difficulties with our customer service and that your experience was not up to our expected standards. It’s frustrating when communication isn’t as seamless as it should be, and I completely understand how that adds to your disappointment. We are continuously working on improving our support to better serve our customers. Thank you for your feedback, as it helps us identify areas to enhance. Warm regards, Rosie

Posted 1 month ago

“Appalling service on Mother's Day, spent £30 on a bouquet that was delivered with about 10 flower stems. Have tried to resolve but they have denied any fault and claim management now don't speak to customers. This short sighted profiteering and greed only costs them business in the end.”

Helpful Report

Posted 1 month ago

Hello, I'm genuinely sorry to hear about your experience with your Mother's Day order. It’s disheartening to know that the bouquet did not meet expectations and that you felt our attempts to resolve the issue were inadequate. We strive for better service and it’s clear we missed the mark this time. I can see that a new bouquet has been arranged for delivery. Warm regards, Rosie

Posted 1 month ago

“Horrendous service. My daughter bought me flowers for mother's day. They never arrived. They said they have proof of delivery??? Not to my address?? They said that she wasn't getting money back or another bunch delivered as far as they were concerned it wasn't their problem? Now my daughter is out of pocket quite substantialy, I have no gift for mother's day ( if it can be believed, was ever even sent) as neither myself or my daughter have had no proof of that?? If so whom ever received them ( stole them) will be rubbing their hands with glee.. With Prestige Flowers not even admitting any responsibility, or even trying to rectify the situation. So STAY WELL CLEAR! You would be better off getting a rubbish bunch from your local shop or garage. At least you would receive it! 😡😞🤔🤔”

Helpful Report

Posted 1 month ago

Hello Mary-Jayne, I’m truly sorry to hear about your experience with your Mother’s Day flowers. I understand how disappointing it must be to feel let down by our service, especially when it involves a cherished occasion. It’s concerning to hear that communication from our team did not meet your expectations or provide the resolution you deserved. Please could you or the customer of the order reach out to enquiries@pretsigeflowers.co.uk with the order details and 'REVIEW' in the subject line, so we can put this right? Best wishes, Katie

Posted 1 month ago

“Horrendous service. My daughter bought me flowers for mother's day. They never arrived. They said they have proof of delivery??? Not to my address?? They said that she wasn't getting money back or another bunch delivered as far as they were concerned it wasn't their problem? Now my daughter is out of pocket quite substantialy, I have no gift for mother's day ( if it can be believed, was ever even sent) as neither myself or my daughter have had no proof of that?? If so whom ever received them ( stole them) will be rubbing their hands with glee.. With Prestige Flowers not even admitting any responsibility, or even trying to rectify the situation. So STAY WELL CLEAR! You would be better off getting a rubbish bunch from your local shop or garage. At least you would receive it! 😡😞🤔🤔”

Helpful Report

Posted 1 month ago

Hello Mary-Jayne, I’m truly sorry to hear about your experience with your Mother’s Day flowers. I understand how disappointing it must be to feel let down by our service, especially when it involves a cherished occasion. It’s concerning to hear that communication from our team did not meet your expectations or provide the resolution you deserved. Please could you or the customer of the order reach out to enquiries@pretsigeflowers.co.uk with the order details and 'REVIEW' in the subject line, so we can put this right? Best wishes, Katie

Posted 1 month ago

“Probably one of the worst companies I've ever dealt with. If you value your time and money, stay away. I have ordered flowers before through other retailer with no issue, first time going with prestige flowers and I can say without a doubt I'll never come back. Paid an extra £8 for a NAMED DAY delivery, a month in advance for mothers day, order arrived a day late, flowers looked like they were on their way out, so I had to go and purchase a different gift. Things like this happend which I understand, at the least I was hoping for a refund on the delivery, just to be told that NAMED DAY delivery isn't actually guaranteed for certain areas, this is specified in their terms and conditions which they know barely anyone bothers to read. Their customer service turned out to be worse than their flower delivery service, by far the worst company I've dealt with, got no refund, no suggestion to make things right, STAY AWAY FROM THIS COMPANY.”

Helpful Report

Posted 1 month ago

Hello, Thank you for taking the time to leave a review. I’m truly sorry to hear about your disappointing experience, and I completely understand your frustration. It's certainly not the standard we aim to provide, especially for such an important occasion as Mother's Day. I sincerely apologise for the late delivery and the condition of the flowers you received. I can see that you selected our standard delivery (£5.99) for this order. Due to the distance between the delivery address and our distribution center, transit times can occasionally be longer, as noted on our website. I sincerely apologise for any disappointment caused by your experience with our customer service and the outcome of your case. Warm regards, Rosie

Posted 1 month ago

“Underwhelming- get nicer and cheaper in the supermarket”

Helpful Report

Posted 1 month ago

Hello Megan, I’m sorry to hear that your experience with our flowers didn’t meet your expectations. It’s always disheartening to feel underwhelmed, especially when looking for something special. We value your feedback as it helps us improve. Best wishes, Tom

Posted 1 month ago

“Awful Ordered for Mother’s Day , never arrived offered to sending again one week late!!”

Helpful Report

Posted 1 month ago

Hello, I sincerely apologise for the frustration you've experienced with your order. It’s completely understandable to be upset when a special delivery, especially for Mother’s Day, doesn’t arrive as expected. We aim to provide a reliable service, and I'm sorry to hear we didn’t meet that standard this time. I would also like to apologise for any disappointment caused by the outcome of this. Warm regards, Tom

Posted 1 month ago

“Really bad customer service and communication. I ordered flowers for mother's day with a card. Prestige sent me a order number and took payment. The flowers did not arrive until the afternoon of the day after. No communication from them at all to say that they could not deliver on the day or an Eta of when they would be delivered. They have since said delivery to some parts of Scotland may take longer, if I had known that I would have never placed the order. The roses in the bunch that eventually arrived had brown tingles all around the edges and were already fully open. Not even a voucher or similar to apologise for the delay in service lack of communication or the bunch that turned up that was nowhere near at the start of its life. Really poor service, avoid!”

Helpful Report

Posted 1 month ago

Hello Kirsty, Thank you for your review. I'm truly sorry to hear about your experience and the disappointment caused by the late delivery and the condition of the flowers. We understand how important it is for flowers to arrive fresh and on time, especially for special occasions like Mother's Day. While some areas in Scotland may experience longer transit times, I do apologise if this was not made clear or was missed. Your feedback regarding our communication and service is invaluable to us, and I truly apologise that we fell short in both areas. Your feedback is invaluable, and we will be reviewing it internally to improve our communication and service. Best regards, Rosie

Posted 1 month ago

“Horrendous service and quality! I ordered flowers to be delivered on Eid and they only arrived a day later! What I ordered and what my parents received were completely different. The photos displayed on their website is very deceptive and misleading. I have been emailing them but they are very unhelpful and co operative. I am demanding a full refund but they are making a million excuses. Do not order from this company!”

Helpful Report

Posted 1 month ago

Hello, Thank you for your review. I’m truly sorry to hear about your experience, especially for such a meaningful occasion. I completely understand your frustration with the delayed delivery and that the flowers did not meet your expectations. According to the tracking information from Royal Mail, a delivery attempt was made on the requested date, but there was no answer at the delivery address. After reviewing the image you provided, we can confirm that the correct bouquet size was delivered. As noted on our website, the product image displays the medium-sized bouquet, whereas the standard size you selected contains fewer stems. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Rosie

Posted 1 month ago

“Paid extra for flowers to be delivered on Sunday for Mother’s Day they came Monday and came dead have a look at the picture of what I ordered and what came is absolutely disgraceful”

Helpful Report

Posted 1 month ago

Hello, I’m really sorry to hear that your Mother’s Day flowers arrived late and in poor condition. It's incredibly disappointing to have an experience like this, especially on such a special occasion. We aim to provide beautiful and fresh blooms, and I regret that we didn't meet that standard for you. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line so we can look into this for you. Warm regards, Rosie

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

Prestige Flowers Reviews