Name: Prestige Flowers
Rating: 4.43

“I wish l had read the reviews first! I ordered sympathy flowers yesterday - a LARGE bouquet - impressed by the next day delivery promise - just had a notification from Royal Mail to say they will be delivered next Tuesday! I dread to think what condition they will arrive in!.”

Helpful Report

Posted 2 months ago

Hello Sharon, Thank you for sharing your concerns in your 3-star review. We sincerely apologise for the delay in delivery and understand how disappointing this must be, especially for a sympathy order. I have checked your order and can see that your order was delivered as requested on the 22nd. Best wishes, Tom

Posted 2 months ago

“Always provide such fresh and beautiful bouquets that look excalty like the pictures on the website. Super affordable prices and great deals that come round weekly! Would highly recommend to anyone looking for flowers for any and all occasions!”

Helpful Report

Posted 2 months ago

Hello Jessica, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our fresh and beautiful bouquets just as much as you enjoy our prices and weekly deals. Your recommendation means the world to us! Best wishes, Tom

Posted 2 months ago

“Hopeless website took ages to get to pay then there was an unexpected add on for what I do not know”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We're sorry to hear that you encountered difficulties on our website and faced unexpected charges during your payment process. Your experience is important to us, and we appreciate your feedback as it helps us enhance our service. I can see that you added the tea and biscuits to your order. Best wishes, Tom

Posted 2 months ago

“Easy, peasy,Japanesey. Great website for a 83 year old disable pensioner Thank you”

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Posted 2 months ago

Hello William, Thank you so much for your wonderful 5-star review! We're thrilled that you found our website easy to use. It's great to know that we can cater to all our customers. Best wishes, Tom

Posted 2 months ago

“Very very disappointed in the flowers I had sent to my poorly mum. Appalling bunch of flowers which weren’t even a quarter of the size of the bunch displayed on their website! Customer service was dreadful & basically said that I’d got what I paid for, even though I sent a photo of the flowers received! I was embarrassed to say they were off me! I will never use them again!”

Helpful Report

Posted 2 months ago

Hello, I’m genuinely sorry to hear that your experience with the flowers did not meet the high standards we strive for, especially during such a difficult time for you and your mum. It’s disheartening to know that the bouquet you received fell short of your expectations. Your feedback is extremely valuable to us, and I sincerely apologise for the level of service you experienced when you reached out for assistance. Best regards, Tom

Posted 2 months ago

“I'm afraid this is a poor review.i chose a medium bouquet to send to my aunt in hospital and to be honest I was embarrassed by the flowers she received very underwhelming. Sadly I will not use this company again. I'm having difficulty uploading the photo so am unable to display”

Helpful Report

Posted 2 months ago

Hello Astrid, I’m truly sorry to hear that the bouquet you sent didn't meet your expectations and left you feeling disappointed. It’s always our intention to deliver beautiful arrangements that uplift spirits, especially during challenging times. Your feedback is important to us, and I appreciate you bringing this to our attention. We strive to improve our service and product quality continuously. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would like to look into this for you. Best regards, Tom

Posted 2 months ago

“Not worth the money Paid £30 (excl. delivery) and got a very underwhelming bouquet of flowers sent to my friend who got emergency surgery. Flowers had heat damage on them also Contacted customer services and they said these were guard petals Flowers werent arranged nicely either, so definitely not the experience I was expecting. Won't be ordering again”

Helpful Report

Posted 2 months ago

Hello, I’m very sorry to read about your experience with the flowers. It's upsetting to hear that they arrived in less than perfect condition and did not meet your expectations for such a significant occasion. I appreciate you bringing this to our attention, as we always strive to provide bouquets that reflect quality and care. Your feedback is invaluable to us. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best regards, Tom

Posted 2 months ago

“Please do not use this service! Ordered and paid for next day delivery for my dreadfully ill family member. On calling as not delivered, refused to acknowledge the misrepresentations regarding next day. Absolutely disgraceful service and attitude for such a sensitive product providing business!”

Helpful Report

Posted 2 months ago

Hello, I’m deeply sorry to hear about the experience you had with your order and I sincerely apologise for any distress this may have caused. I have checked the tracking on your order and it does state it is due to be delivered today as requested. Best regards, Tom

Posted 2 months ago

“A tiny bunch of flowers you would pay around £5 for in the supermarket and when they arrived they were discoloured and looked like they were dying. I would have been better off buying a bunch from the supermarket. I paid over £30 for the flowers and they look like they were a discounted, last min pickup from the supermarket rather than a £30 bouque I bought as a present. Massively disappointed.”

Helpful Report

Posted 2 months ago

Hello, I’m very sorry to hear about your experience with the flowers you received. It’s disheartening to learn that they didn’t meet your expectations, especially when they were meant to be a special gift. We always aim to provide fresh, beautiful bouquets that reflect their value, and it’s disappointing to hear that we fell short this time. Your feedback is invaluable, and I appreciate you taking the time to share your thoughts. I have located your order and can see that a replacement bouquet has been arranged for delivery tomorrow. Best regards, Tom

Posted 2 months ago

“We received our order today, very disappointed with the size of the bouquet for the price! I feel embarrassed to give these as a thank you gift which we all put in for, could have got a huge bouquet elsewhere for the price we paid!! don't be ripped of people!!”

Helpful Report

Posted 2 months ago

Hello Gemma, I’m truly sorry to hear that you were disappointed with the size of your bouquet. I understand how important it is for gifts to make a good impression, and it’s regrettable that we didn’t meet your expectations this time. We strive to provide quality flowers that reflect great value, and I appreciate your feedback as it helps us to continue improving. I can see that our team is awaiting your reply to look into this for you. Best wishes, Tom

Posted 2 months ago

“Always delivered on time and good quality. The delivery membership package is well worth it too. Far better value than most rivals”

Helpful Report

Posted 2 months ago

Hello Helen, Thank you for your wonderful 5-star review! We’re thrilled to hear that you’re satisfied with our timely deliveries and quality products. Best wishes, Tom

Posted 2 months ago

“If I want my flowers delivered in a box, I would pick that option. Why is there nothing that explicitly says FLOWERS DELIVERED BY ROYAL MAIL?? I would have delivered them myself! Flowers looked half dead - nothing like on the picture. Fail.”

Helpful Report

Posted 2 months ago

Hello, I’m truly sorry to hear about your experience with the delivery of your flowers. I understand how frustrating it must be to receive them in a condition that doesn’t match your expectations, and I apologise for any inconvenience caused. We do state on the website that we use Royal Mail for our deliveries. Given the nature of our operations and the varying distances our bouquets travel, we have made it a priority to protect the delicate blooms during transit. Therefore, we have adopted the practice of delivering our bouquets in boxes. While we understand that the experience of receiving an open bouquet may be missed when it arrives in a box, we firmly believe that this method is essential to guarantee the lasting enjoyment of our floral arrangements. If possible, please send us some mages of the flowers and we would be happy to look into this for you. Our email address is enquiries@prestigeflowers.co.uk. Best wishes, Katie

Posted 2 months ago

“If I want my flowers delivered in a box, I would pick that option. Why is there nothing that explicitly says FLOWERS DELIVERED BY ROYAL MAIL?? I would have delivered them myself! Flowers looked half dead - nothing like on the picture. Fail.”

Helpful Report

Posted 2 months ago

Hello, I’m truly sorry to hear about your experience with the delivery of your flowers. I understand how frustrating it must be to receive them in a condition that doesn’t match your expectations, and I apologise for any inconvenience caused. We do state on the website that we use Royal Mail for our deliveries. Given the nature of our operations and the varying distances our bouquets travel, we have made it a priority to protect the delicate blooms during transit. Therefore, we have adopted the practice of delivering our bouquets in boxes. While we understand that the experience of receiving an open bouquet may be missed when it arrives in a box, we firmly believe that this method is essential to guarantee the lasting enjoyment of our floral arrangements. If possible, please send us some mages of the flowers and we would be happy to look into this for you. Our email address is enquiries@prestigeflowers.co.uk. Best wishes, Katie

Posted 2 months ago

“Absolutely disgraceful. The flowers turned up half dead looking nothing like the photo. And the customer service team are as shocking as the state of the flowers. I ended up buying a much nicer bouquet for a quarter of the price from Tesco!”

Helpful Report

Posted 2 months ago

Hello Sadie, I’m very sorry to hear that your experience fell short of expectations. It’s truly disappointing to receive flowers that don’t match their description, and I understand how frustrating that can be. Customer satisfaction is crucial to us, and I regret any inconvenience caused by both the condition of your bouquet and our customer service. We take your feedback seriously and are always looking for ways to improve. Best wishes, Katie

Posted 2 months ago

“Was very impressed with the wonderful selection of flowers plus gifts available. Thank you. Eileen Doherty”

Helpful Report

Posted 2 months ago

Hello Eileen, Thank you for your fantastic 5-star review! We’re delighted to hear that you enjoyed our wonderful selection of flowers and gifts. Best wishes, Tom

Posted 2 months ago

“The flowers that my friend received for her Birthday from me . I chose the medium bouquet of roses and lillies. It came with slimy tissue around the stem and the lillies probably won't open they are blackened and so are the roses. So really disappointed and won't recommend this company”

Helpful Report

Posted 2 months ago

Hello Donna, I'm truly sorry to hear that the bouquet you sent for your friend's birthday did not meet your expectations. It's disheartening to learn that the flowers arrived in less-than-perfect condition, and I completely understand your disappointment. Your feedback is invaluable to us, and we’re committed to resolving these kinds of issues. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 2 months ago

“My friend sent me the roses and lilies flowers and I feel so bad for her as they are definitely not what’s shown in pictures or on the website and definitely not worth what she paid for them. I tried to take a photo of the wilting flowers but surprise surprise couldn’t be uploaded after a few times of being told to try again I gave up . These flowers were only delivered a day ago and are nearly dead already. So I definitely would not recommend anyone to use this company”

Helpful Report

Posted 2 months ago

Hello, I’m really sorry to hear that the flowers from your friend didn’t meet your expectations. It’s disheartening when the quality doesn’t reflect what we promise, and I completely understand your frustration regarding the condition of the flowers so soon after delivery. Your feedback is extremely valuable in helping us improve our services. If possible, we kindly ask that you send us some photos via email at enquiries@prestigeflowers.co.uk. This will allow us to investigate further. Please include the delivery details and use 'REVIEW' as the subject line. Best wishes, Katie

Posted 2 months ago

“Very disappointed. Ordered pink sunshine bouquet and got catfished. Roses were not pink, they were white/green and where were the pink flowers? It was certainly missing the pink element and did not get what I expected in terms of description and value”

Helpful Report

Posted 2 months ago

Hello, I’m really sorry to hear that your experience with the pink sunshine bouquet was not what you expected. It's understandably disappointing when the flowers delivered don’t match the description, and I completely understand your frustration about missing the pink element. Your feedback is invaluable for us in improving our service and offerings. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 2 months ago

“payed for next day delivery and everything and hasn’t turnt up on time”

Helpful Report

Posted 2 months ago

Hello, I’m truly sorry to hear that your order didn’t arrive as expected. Paying for next-day delivery and not receiving it on time is understandably frustrating, and we appreciate you letting us know about this issue. Your feedback is essential for us to improve our service. I can see that our customer service team has responded to your email and advised further. Best wishes, Katie

Posted 2 months ago

“The bouquet ordered for my Mums 70th delivered yesterday is disappointing… image on website does not reflect the number of stems delivered despite paying extra to upgrade to large. 4 each of tulip, carnation, roses and one tiny sprig of gypsophila. Given the price paid, would have been better off getting some from the local garage. Not disputing the quality the flowers are lovely but customer service reply with standard cut and paste responses and won’t acknowledge what the issue is. Have used Interflora for years will be going back to them”

Helpful Report

Posted 2 months ago

Hello, I’m truly sorry to hear that your experience with the bouquet for your Mum's birthday was disappointing. It's frustrating when what you receive doesn't match your expectations, and I completely understand your feelings about the value for money. While I appreciate your kind words about the quality of the flowers, I regret that our customer service seemed impersonal in this instance. Your feedback is important to us, and I will ensure it reaches the right team to improve our communication going forward. I have located your order and contacted you via email. Best wishes, Ellie

Posted 2 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

Prestige Flowers Reviews