Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,760 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered a large bouquet and although lovely flowers in good condition, Although the delivery I feel was disappointing and unlike those advertised felt like a supermarket bunch just a higher price.”

Helpful Report

Posted 7 months ago

Hello, I’m sorry to hear that the bouquet you received didn’t meet your expectations. We pride ourselves on providing high-quality flowers, and it's disappointing to hear that you felt the delivery was lacking. Your feedback is essential for us to improve our service. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm wishes, Rosie

Posted 7 months ago

“Incorrect flowers delivered ones sent looked cheap Contacted customer service they told me they'd send out another spray as an apology&that the flowers I'd originally ordered would be sent...the same happened again...the flowers looked half dead &the box battered Extremely disappointed with the service&won't reccomend”

Helpful Report

Posted 7 months ago

Hello, We’re genuinely sorry to hear about your experience with the flowers. It’s disappointing to learn that they did not meet your expectations, and we understand how frustrating this must be. Your feedback is incredibly important to us as we strive to improve our services and quality. Please reach out to us at enquiries@prestigeflowers.co.uk with details of your order, so we can assist you further and work towards a resolution. Warm wishes, Katie

Posted 7 months ago

“A surprise delivery from a lovely friend cheered me up. Beautiful fresh flowers, well packed with damp material round end of stems. I had never heard of you but will certainly use you in the future should I need to send flowers. Thank you. Thank you”

Helpful Report

Posted 7 months ago

Hello! Thank you so much for your wonderful 5-star review! We're delighted to hear that our flowers brought you joy and that you found them beautifully packed. Warm regards, Prestige Flowers

Posted 7 months ago

“Ordered a large roses and lilies bouquet. Has 5 roses and 3 lilies. How is that a large?”

Helpful Report

Posted 7 months ago

Hello, We sincerely apologise for your experience with the bouquet. It’s important to us that our customers feel satisfied and that their expectations are met. Your feedback helps us to improve and ensure that we deliver the best quality every time. Please could you send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further with this. Warm regards, Katie

Posted 7 months ago

“Flowers sent to wrong address and cannot get in touch with the company for a refund”

Helpful Report

Posted 7 months ago

Hello, Thank you for bringing this to our attention. We sincerely apologise for the mix-up with the delivery and the challenges you've faced in trying to reach us for a resolution. Your experience is important to us, and we understand how frustrating this must be. Please reach out to us at enquiries@prestigeflowers.co.uk with your order details, and we'll do our best to assist you. Warm regards, Rosie

Posted 7 months ago

“Flowers sent to wrong address and cannot get in touch with the company for a refund”

Helpful Report

Posted 7 months ago

“This company is amazing and the flowers always come fresh and tightly packed. They never let you down with delivery times and are always prompt at postage. The colours and the selections are amazing throughout the year”

Helpful Report

Posted 7 months ago

Hello Justine! Thank you so much for your fantastic 5-star review! We're delighted to hear that you love our fresh flowers and prompt delivery. It's wonderful to know you enjoy our vibrant selection throughout the year! Warm regards, Prestige Flowers

Posted 7 months ago

“What a prestige! Thank you for a straightforward and easy ordering for a special occassion. Plus with Bluelight Discount;-)”

Helpful Report

Posted 7 months ago

Hello! Thank you for your amazing 5-star review! We're thrilled to hear that you found our ordering process straightforward and easy for your special occasion. We're also glad that the Bluelight Discount made it even better for you! Warm regards, Prestige Flowers

Posted 7 months ago

“I ordered a sunflower bouquet from Prestige Gifting, expecting a full, vibrant arrangement. Instead, I received a single sunflower, with no additional blooms. Despite following all care instructions exactly, no more flowers appeared after the initial bloom. When I contacted customer service to address this issue, I was completely dismissed. They were unhelpful, offered no solutions, and refused to provide a refund or any form of compensation. A company should stand behind its products and care about customer satisfaction, but Prestige Gifting did neither. Based on this experience, I cannot recommend their services.”

Helpful Report

Posted 7 months ago

Hello Emma, Thank you for sharing your feedback. We genuinely regret that your experience with us did not meet your expectations. It's disheartening to hear about the issues with your bouquet and the interaction with our customer service. We strive to ensure our customers are satisfied, and we clearly fell short this time. Warm regards, Katie

Posted 7 months ago

“Excellent service always!”

Helpful Report

Posted 7 months ago

Hello Joan! Thank you for your excellent 5-star review! We truly appreciate your kind words about our service. It’s our pleasure to ensure you have a great experience every time! Warm regards, Prestige Flowers

Posted 7 months ago

“Dried out, bottom of the pile flowers sent for a £59 serenity bouquet. Were not in shape to put in vase. Got these as a birthday present, feel really bad for my sister wasting so much money. Waste of money. Better off getting flowers from convenience store.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We sincerely apologise for the disappointment you've experienced with your bouquet. It's concerning to hear that the flowers were not in suitable condition, especially given the special occasion for which they were intended. We strive to deliver fresh and beautiful arrangements, and it's regrettable that we fell short in your case. Please contact us at enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line, so we can address your concerns more closely. Warm regards, Katie

Posted 7 months ago

“Disappointing. Had to wait in for Royal Mail for an apparently untrackable package (they eventually delivered after 5.30pm) - then the flowers themselves (over 60 quids worth) were nothing like the picture. Ultimately disappointing and I won’t use “Prestige” again.”

Helpful Report

Posted 7 months ago

Hello Adrian, Thank you for your feedback. We're genuinely sorry to hear that your experience did not live up to your expectations. We are unable to provide our customers with specific delivery times as we use a third-party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Regarding the flowers, we aim to provide arrangements that match our images, and it's disappointing to hear that this was not achieved in your case. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 7 months ago

“Very good web site easy to use clear photos.”

Helpful Report

Posted 7 months ago

Hello Chris! Thank you for your wonderful 5-star review! We're so glad you found our website easy to use and that the photos made your selection process clear. Best wishes, Prestige Flowers

Posted 7 months ago

“Awful service. Purchased for my wife for our anniversary (£40) and had a problem with Royal Mail. Royal Mail returned to sender and despite my willingness and request to pay for shipping (again), Prestige refused to re-ship my order or refund me. They kept my goods and kept my money, with no recourse for me as their customer. This business is clearly more interested in keeping your money than it is in obtaining or keeping customers.”

Helpful Report

Posted 7 months ago

Hello Jon, Thank you for sharing your experience. We're truly sorry to hear about the issues you faced regarding the delivery of your order. We strive to provide excellent service and it’s disappointing to hear that we did not meet your expectations this time. I have reached out via email. Warm regards, Ellie

Posted 7 months ago

“Quality and quantity awful”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your concerns with us. We’re truly sorry to hear that the quality and quantity of the flowers did not meet your expectations. It's important for us to provide the best possible experience for our customers, and we regret that we fell short this time. We appreciate your feedback, and we will be reviewing this with our team to ensure we improve in these areas. Warm regards, Rosie

Posted 7 months ago

“I would never order flowers from this company again. I ordered large bouquet of roses for my wife’s birthday. The flowers arrived a day late and when complaining to customer service you just get corporate response of we fo not guarantee delivery. Once the roses did arrive was very disappointed in quality and quantity, not sure how anyone can describe 14 small roses as a large bouquet”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your experience with us. We're truly sorry to hear that your order did not meet your expectations and the delivery delays added to the disappointment. We aim to provide bouquets that match our descriptions, and we regret that the roses you received fell short of what you anticipated. Your feedback about the quality and quantity is important, and we will be using it to further improve our service. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 7 months ago

“Having used Prestige flowers for years was really excited to send my daughter something for her birthday as I was unable to see her during the day. Very disappointed to say the least. Nothing like the photo (even with flower food to help bulk it out - great advice from the customer service team!) local florist costed up at around £20-£23 for what she received not anywhere near the £48 I paid! Would definately not pay to upgrade the size and would be hesitant to reorder again as I feel their standards have dropped.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your thoughts with us. We're genuinely sorry to hear that the bouquet you received for your daughter's birthday did not meet your expectations. We strive to provide arrangements that match the beautiful images displayed on our website, and it’s disappointing to learn that this was not the case for you. Your feedback about the value of the bouquet is important to us, and we will be addressing this with our team to ensure our standards remain high. Warm regards, Rosie

Posted 7 months ago

“ORDERING PROCEDURE CLEAR & STRAIGHTFORWARD, MANY THANKS.”

Helpful Report

Posted 7 months ago

Hello Mary! Thank you for your fantastic 5-star review! We're delighted to hear that you found our ordering procedure clear and straightforward. Your feedback really means a lot to us, and we strive to make the process as easy as possible for our valued customers. Kind regards, Prestige Flowers

Posted 7 months ago

“Very disappointed! Wont be buying again!! What you see is NOT what you get! First of all flowers do not match the reality of the pictures on their website! Two of the species of flowers were missing from the flower i got, like the Snapdragons and Phlox. But they were in their pictures. Expected to get what was shown. Paid extra £10 for large bouquet. And to my knowledge they were medium size. Over all i spend 50£ on them, honestly in supermarket that kind of flower bouquet be £25 no more. Order for my daughter surprise delivery for her birthday and i am very disappointed and actually ashamed that flowers didn’t meet my expectations. Don’t recommend, and I wont by buying there anymore!!!”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your feedback. We're very sorry to hear that your recent experience did not meet your expectations. We completely understand your disappointment. Our goal is always to deliver bouquets that closely match the images on our website, and we regret that key flowers were missing from your arrangement. While substitutions can sometimes be necessary due to seasonal or supply availability, they should never leave a bouquet looking incomplete or underwhelming. If not done already, please could you reach out to our customer service team with some images of the bouquet and your order number and we would be happy to look into this for you. Best wishes, Rosie

Posted 7 months ago

“I would’ve given them a 0 star rating if I could. Do not purchase from this company. I’ve had an awful experience with this company. I received a bunch of flowers of over £50 off my partner for our anniversary on the 31st May. They arrived looked lovely, roses weren’t opened and some dead leaves but didn’t think anything of it. Last night (3rd day of receiving) noticed the flowers have died, the roses haven’t opened they’ve flopped. I’ve had them officially 4 days. I emailed and the responses I got was that it’s been longer than 3 days we can give you £10 off your next purchase, nothing else. I asked for a full refund but point blank said no. I will not be purchasing from these again. I’m very disappointed and unacceptable I could’ve had a bunch from Tesco that would’ve lasted longer. It’s not acceptable that flowers you order for an expensive price die within 3/4 days of receiving.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your experience with us. We're truly sorry to hear that your flowers did not meet your expectations and that the resolution offered was not satisfactory. We understand how special these occasions are, and we regret that we fell short of providing you with a delightful experience. We appreciate your feedback and will certainly review it with our team to ensure we improve our service in the future. I have reached out via email. Warm regards, Ellie

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 273,760 reviews