Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,995 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 273,995 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Avoid like the plague absolutely disgusting company. Ordered flowers well in advance for a funeral. Was supposed to be delivered between 11 & 2 on the 11th. Attempted delivery at 6.30 when funeral home was closed. Delivered the next day and left flowers at restaurant next door which I could net get access to before a 9.30 funeral on Monday. Apparently none of this is there fault. They use Royal Mail for there deliveries. There site gave the false impression that they were a local company which they were not. So no flowers for a funeral of a close family member. And they flatly refuse a refund. I will be taking this further.”

Helpful Report

Posted 9 months ago

Hello, We’re truly sorry to hear about your experience, and we understand how distressing it must have been given the circumstances. Please know that we take your concerns seriously, and we will certainly look into the matter regarding the delivery. We strive to provide a reliable service and your feedback helps us improve. If you’d like, please reach out to us directly so we can discuss this further with you. Warm regards, Rosie

Posted 9 months ago

“Have used Prestige Flowers a number of times to send gifts to loved ones in the UK. I live in Australia. The service, quality and ease of ordering are exceptional. Ray. Sunbury, Australia.”

Helpful Report

Posted 9 months ago

Hello Ray! Thank you for your wonderful 5-star review! We're so glad to hear that you've consistently had a great experience sending gifts to your loved ones in the UK from Australia. It’s fantastic to know our service, quality, and ease of ordering have met your expectations. We truly appreciate your support and look forward to assisting you again in the future! Warm regards, Rosie

Posted 9 months ago

“Very good costumer service”

Helpful Report

Posted 9 months ago

Hello! Thank you for your fantastic 5-star review! We're thrilled to hear that you had a great experience with our customer service. Your appreciation motivates us to keep providing the best for our customers. We look forward to serving you again soon! Warm wishes, Tom

Posted 9 months ago

“Fast and efficient delivery but photos very misleading. Ordered a large bouquet of rose serenade and was a very small amount of flowers comparing to photos shown online. Can get similar size bunch for third of the cost from local supermarkets. Photos left for comparison”

Helpful Report

Posted 9 months ago

Hello, Thank you for your feedback. We're glad to hear that the delivery was fast and efficient, but we're truly sorry that the bouquet did not meet your expectations in terms of size. We understand how disappointing it can be when the product does not match what was advertised. Your comments are important to us as we continuously strive to provide accurate representations of our arrangements. If you have any further concerns, please don't hesitate to reach out. Best wishes, Rosie

Posted 9 months ago

“Great,prceise and straight to the point,excellent.”

Helpful Report

Posted 9 months ago

Hello Errol Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service great, precise, and to the point. Your feedback means a lot to us, and we're excited to continue providing excellent experiences for you in the future! Warm wishes, Tom

Posted 9 months ago

“Beautiful bouquet delivered by a lovely young man.”

Helpful Report

Posted 9 months ago

Hello Nancy! Thank you for your wonderful 5-star review! We're so pleased to hear that you enjoyed the beautiful bouquet and appreciated the lovely delivery experience. Your kind words mean a lot to us, and we can't wait to serve you again in the future! Warm wishes, Katie

Posted 9 months ago

“Just placed a birthday order fir bouquet to my forever friend..hope she gets them tomorrow and loves them ..easy to order”

Helpful Report

Posted 9 months ago

Hello Dezi Thank you for your lovely 5-star review! We're thrilled to hear that you found our ordering process easy. We hope your forever friend loves the bouquet and enjoys their special day. Your support means a lot to us, and we can’t wait to serve you again! Warm wishes, Tom

Posted 9 months ago

“The flowers I received yesterday are appalling. If those flowers where for sale in a supermarket for 10% of what i paid, I would not buy them. In fact a "decent" company would not even sell them! They look nothing like the photo on your site. They were pathetic. You should be ashamed of yourselves. I feel robbed. Upon opening the box, they were already dying and limp. I guess you are not bothered as the misrepresentation of your product produces more profit for your company. What a disgrace. Charles”

Helpful Report

Posted 9 months ago

Hello Charles, We sincerely apologise for the disappointment you experienced with your recent order. It’s disheartening to hear that the flowers did not meet your expectations, and we understand how frustrating this must be. We pride ourselves on delivering quality products, and it's clear that we fell short in this instance. Your feedback is invaluable to us. I have reached out via email to look into this for you. Warm regards, Ellie

Posted 9 months ago

“My last order was a birthday celebration gift - I have now received the feedback comment - "They are beautiful". Thank you for your great service and product.”

Helpful Report

Posted 9 months ago

Hello Malcolm! Thank you so much for your fantastic 5-star review! We're delighted to hear that the flowers were a hit for the birthday celebration. It brings us joy knowing that our products and service made the occasion even more special. We appreciate your support and look forward to serving you again soon! Warm wishes, Prestige Flowers

Posted 9 months ago

“Flowers look nothing like described or as shown in the photo”

Helpful Report

Posted 9 months ago

Hello, We’re very sorry to learn that the flowers you received did not resemble what you expected based on our website. Your feedback is crucial for us to improve and ensure our customers are satisfied with their orders. We strive to provide accurate representations and would like to address your concerns further. Please feel free to reach out to us via email with your order details so we can assist you. Warm regards, Katie

Posted 9 months ago

“Exceptional poor quality, most flowers half dead. Informed company and sent photos, they agreed not their usual standard and offered a £10 credit note. Refused their offer as would never use them after this poor quality 😡”

Helpful Report

Posted 9 months ago

Hello, We're genuinely sorry to hear about your recent experience with our flowers. It’s disappointing to know that the quality you received did not meet both your expectations and our standards. Your feedback is essential to us, and we take it very seriously. While we offered a credit, we completely understand your decision to not accept it. We value your input and will use it to improve our service for future customers. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 9 months ago

“Very quick and easy to order.”

Helpful Report

Posted 9 months ago

Hello Lorraine! Thank you for your great 4-star review! We're glad to hear that you found the ordering process quick and easy. Your feedback is important to us, and we strive to make your experience as smooth as possible. We look forward to serving you again! Warm wishes, Prestige Flowers

Posted 9 months ago

“I had a call today, Friday, asking if my flowers had been delivered. I went out and found the box half way down my path. No note was left and no intimation by text. The flowers are now in a very poor condition. I was at home all day on Monday but the storm door was closed. The courier did not make any effort at all. I was out the rest of the week so had no cause to go to that side of the house. I have put them in a bucket of water but fear they are beyond redemption. This was an unexpected gift so I had no way of knowing the parcel was on its way.”

Helpful Report

Posted 9 months ago

Hello Anne, We are truly sorry to hear about the experience you had with your delivery. It’s frustrating when expectations are not met, especially with something as special as flowers. We understand how disappointing it must be to find your package in such poor condition, and we regret that the courier did not provide the level of service we strive for. Your feedback is invaluable to us, as we continually aim to improve our processes. If you have any images of the bouquet, please could you send these to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Kind regards, Katie

Posted 9 months ago

“I required flowers at short notice due to a sudden bereavement. This website was simple to use allowed my to chose from a wide selection of flowers and even personalise a card. Delivery for the next day which was perfect. Would definitely use again.”

Helpful Report

Posted 9 months ago

Hello Helen! Thank you for your heartfelt 5-star review! We are truly sorry for your loss and are glad that our website made it easy for you to send your thoughts during such a challenging time. It means so much to us that you found our selection and personalisation options helpful. We look forward to serving you again in the future. Warm wishes, Prestige Flowers

Posted 9 months ago

“I ordered some funeral flowers yesterday delivered to at a safe place at a shop this morning and not at the address of the funeral parlour. I rang customer service who wasn’t helpful and kept repeating herself about the wrong post code, which was correct as I got this from the website. If Royal Mail had a problem, why did they not call the number that was on the order? I am very annoyed as the funeral is over and the flowers wasn’t received on this sad day. As your customer service person mentioned it is the discretionary of the delivery person to use the information provided to quickly resolve any issues. This is not a good service and very unreliable on. I will not use your company again if your delivery companies are unable to provide a good service.”

Helpful Report

Posted 9 months ago

Hello Sylvia, We are truly sorry to hear about the difficulties you faced with your order, especially given the significance of the occasion. It’s disheartening to know that we weren’t able to deliver the service you expected at such a delicate time. I’ve reviewed the delivery details, and it appears that the order was delivered to the shop next door to the funeral directors. This is also reflected on the delivery map. Your feedback about our customer service is important, and we appreciate you bringing this to our attention. We strive to provide timely and reliable delivery, and it's clear we fell short in this instance. We will review this matter with our team to ensure that we improve moving forward. Warm regards, Rosie

Posted 9 months ago

“Wonderful service, beautiful flowers every time. Always use Prestige Flowers Great prices.”

Helpful Report

Posted 9 months ago

Hello Fiona! Thank you so much for your wonderful 5-star review! We are thrilled to hear that you consistently enjoy our beautiful flowers and appreciate our service. It means the world to us that you choose Prestige Flowers every time! Warm wishes, Prestige Flowers

Posted 9 months ago

“I called them today regarding an attempt to re-schedule a delivery due to the recipient not being in the country (away for holiday) but unfortunately Jess, the customer service team wasn’t able to help. Upon received by a neighbour, the picture showed it wasn’t the flowers that I ordered. It looks absolutely different from what I expected. I had a very disappointing experience throughout whole process of purchasing.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your review. We’re truly sorry for any disappointment caused on this occasion. Unfortunately, as your request to change the order was made on the day of delivery, the bouquet had already been dispatched, so we were unable to make the amendment for you. We also apologise for any dissatisfaction with the bouquet you received. Please note that the bouquet you ordered was our Florist’s Choice option, and as explained in the product description, it may differ from the images shown online. If there’s anything further we can do to help, please let us know. Warm regards, Rosie

Posted 9 months ago

“I always get flowers from prestige flowers their flowers are stunning”

Helpful Report

Posted 9 months ago

Hello! Thank you for your amazing 5-star review! We are so happy to hear that you find our flowers stunning. It’s our passion to create beautiful arrangements that delight our customers. We’re grateful for your continued support and look forward to brightening your days with our blooms! Warm wishes, Prestige Flowers

Posted 9 months ago

“Regular customer for years and recently the quality of the flowers has really gone down. I’m so embarrassed at the last 2 deliveries, in June and now July. A bunch of peonies arrived with several dry/dying already, which continued, they never bloomed. Then yesterday I saw my niece received a really poor bouquet of flowers, with roses dying already and several lilies that had broken off already. I am so embarrassed and upset, especially considering the amount of money I spent. Supermarket flowers would have been better and my gifts looked awful in comparison to other bouquets received.”

Helpful Report

Posted 9 months ago

Hello Tash, I’m truly sorry to hear about your recent experience with our flowers. It’s disappointing to know that we haven’t met the high standards you’ve come to expect from us. We take great pride in delivering beautiful blooms, so it’s upsetting to learn this hasn’t been the case for you recently. Your feedback is very important to us, and I’ll make sure it’s shared with our team as we work to improve our service. Thank you for taking the time to let us know. Could you please email some photos of the bouquets to enquiries@prestigeflowers.co.uk, including your order numbers and ‘REVIEW’ in the subject line? This will help us investigate the issue further. Warm regards, Rosie

Posted 9 months ago

“I bought my Mum some flowers as a get well soon due to her having an operation. The flowers came and were Beautiful, she was really pleased with them. 4 days later the flowers were dead. I contacted customer services and because they have a 3 day window policy and I complained on day 4 they offered me a £10 voucher. Why would I want a voucher when I wouldn’t buy from you again? They wouldn’t even give me £10 back! Really unhelpful and don’t seem to have very good customer service. All they do is quote the policy and procedure’s!”

Helpful Report

Posted 9 months ago

Hello Steve, I’m truly sorry to hear that your flowers didn’t last as expected and that our customer service didn’t meet your needs. It’s upsetting to learn about your experience, especially given the circumstances. We always strive to provide the best for our customers, and your feedback is vital in helping us improve. I appreciate you bringing this to our attention, and I’ll ensure that your comments are forwarded to the appropriate team. Warm regards, Katie

Posted 9 months ago

Prestige Flowers is rated 4.4 based on 273,995 reviews