Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,760 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have used you in the past and was extremely happy with your company . So I'm sending my lovely niece some beautiful flowers for her birthday tomorrow. So big Thanks A.lane”

Helpful Report

Posted 7 months ago

Hello Angela! Thank you for your wonderful 5-star review! We're so glad to hear that you've had such a positive experience with us in the past. Warm wishes, Prestige Flowers

Posted 7 months ago

“I send my daughter and her partner flowers every month as a moving in present. The flowers she receives are always absolutely beautiful. They always last well over a week. I’ve sent chocs and flowers to other family members and friends too and they’ve all said how beautiful the bouquet’s are and how well they last. I’m happy as there’s always an offer to be used too. Whether it’s a money off code or free chocs or a free vase. Prestige flowers is definitely the best online florist I’ve used for value for money, quality of flowers and gifts and also for range of flowers and gifts available. I’m on my second annual delivery pass too as this represents such good value for money as well.”

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Posted 7 months ago

Hello Allison! Thank you so much for your incredible 5-star review! We're absolutely delighted to hear that the flowers for your daughter and her partner have been receiving such positive feedback. It's wonderful to know that our offers and variety add to your experience! Warm wishes, Prestige Flowers

Posted 7 months ago

“Always excellent flowers, with a great longevity too”

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Posted 7 months ago

Hello there! Thank you for your fantastic 5-star review! We're so pleased to hear that you consistently enjoy our flowers and that they have great longevity. Warm wishes, Prestige Flowers

Posted 7 months ago

“Used over the years and as time has moved on less folk to send flowers to but the site is as colourful (and updated) as I remember and will continue to use - hope my consultant's wife likes the flowers.”

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Posted 7 months ago

Hello there! Thank you for your wonderful 5-star review! We're delighted to hear that our vibrant website continues to impress you over the years. Warm regards, Prestige Flowers

Posted 7 months ago

“Always arrive on time, the flowers last a good long while. Very happy with the service 😁”

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Posted 7 months ago

Hello Ali! Thank you for your amazing 5-star review! We're thrilled to hear that our flowers consistently arrive on time and last long. Warm regards, Prestige Flowers

Posted 7 months ago

“As a web designer, I always appreciate a website that I can navigate, achieve my goals, and have zero pain points. Well placed call to actions, excellent choice of products online, really easy to use website, so I will definitely be back in the future!”

Helpful Report

Posted 7 months ago

Hello Hannah! Thank you for your incredible 5-star review! We're so glad to hear that you found our website easy to navigate and filled with great products. Warm regards, Prestige Flowers

Posted 7 months ago

“Delivery was on time, but the Bouquet wasn’t worth the price. The colours were wrong, the amount of flowers much smaller than expected and the half the flowers look to only have a few days left and the rest were closed and unlikely to bloom. Not impressed and not worth the money”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that the bouquet did not meet your expectations in terms of quality or appearance. We understand that it's disappointing when something doesn't look or feel right, especially when you’ve invested in it. I have reached out via email to look into this for you. Warm regards, Ellie

Posted 7 months ago

“I ordered a bouquet from Prestige Flowers that began wilting badly within the first few days. By Day 3, many of the flowers were already in poor condition, so I took clear, timestamped photos — and sent them in on Day 4, just one day later. Their team acknowledged there was a quality issue but only offered a £10 credit. I explained I wasn’t satisfied with a voucher for a product that didn’t meet their own 7-day satisfaction guarantee. They said - “ We can confirm that we expect our flowers to last 7 days or more” “ After reviewing the photographs with our florist manager, we acknowledge that there is a slight quality issue with the bouquet.” Now they’re refusing a refund on a technicality, despite me providing evidence on time. It’s disappointing that a company advertising “satisfaction guaranteed” would refuse to honour that once there’s an issue. I’ve given multiple chances for this to be resolved properly, and I’m now escalating the matter to my bank.”

Helpful Report

Posted 7 months ago

Hello Angelika, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience. We understand how disappointing it must have been to receive a bouquet that did not meet your expectations — especially when it was intended to bring joy. While our florist manager did acknowledge a quality issue based on your photos, we regret that our resolution did not meet your satisfaction. Our 7-day freshness guarantee is something we take seriously, and we strive to honour it fairly in all cases. We’re sorry you feel this wasn't upheld in your situation, and we appreciate you raising these concerns. Warm regards, Katie

Posted 7 months ago

“Where to begin - firstly, the flowers were late, meaning they missed the event they were purchased for. Secondly, I have purchased a box of chocolates, to go along with the flowers - where is it? It certainly wasn't in the box. Lastly, one of the roses is snapped and dead. The flowers are very low quality anyway, but I figured all of them would be alive when they arrived. My advice - shop somewhere else, as this place is nowhere near the standard it needs to be.”

Helpful Report

Posted 7 months ago

Hello Sean, Thank you for sharing your feedback — we’re very sorry to hear about the issues with your recent order. It’s incredibly disappointing to learn that your flowers arrived late and in poor condition and that the chocolates you ordered were missing. This is not the level of service or quality we aim to provide, especially for such meaningful occasions. Please accept our sincerest apologies for the inconvenience and frustration this has caused. Your comments have been passed to our fulfilment and quality teams to ensure this is properly addressed internally. Best wishes, Katie

Posted 7 months ago

“USED THESE FOR A LONG TIME NOW AND ALL GOOD PRICES ARE FAIR , SERVICE IS GOOD WILL KEEP ON USEING THESE GUYS HOPEFULLY AS LONG AS I CAN .”

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Posted 7 months ago

Hello Russell! Thank you for your fantastic 5-star review! We're so glad to hear that you've been consistently happy with our prices and service. Warm regards, Prestige Flowers

Posted 7 months ago

“Flowers of very low quality - arrived damaged, with dying roses and lilies. Customer services refused to rectify. Avoid.”

Helpful Report

Posted 7 months ago

Hello, We're truly sorry to hear about your recent experience with the flowers. It's disappointing to learn that the quality did not meet your expectations, and we understand how disheartening it is when gifts arrive in less-than-perfect condition. Your feedback about customer service is also important to us, and we will review our processes to ensure we are better equipped to assist our customers in the future. Warm wishes, Katie

Posted 7 months ago

“flowers are nice but the sizing is absolutely terrible. i ordered a "large" bouquet and it is tiny. I would recommend buying from somewhere else or going into a florist if possible. i was told to "put them in water" to let them bloom, when they are already opened. NOT worth nearly £45 at all.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. We're sorry to hear that the size of the bouquet did not meet your expectations. We understand how important it is to receive flowers that match your order, and we regret any disappointment this may have caused. Your comments regarding the instructions are also valuable to us, and we will review our communication to ensure it aligns with customer expectations. Warm wishes, Tom

Posted 7 months ago

“Sent a Wild and Wonderful Medium size bunch of flowers to my poorly friend (See flowers on her table photo). The flowers sent were nothing like the photo on the website (see website photo). Complained and they resent the exact small bunch to her (see flowers in black bag photo??). They then to add further insult sent me a feedback email, so honestly reviewed and advised i wouldn't use due to the complaint raised, they offered £10 voucher to which I declined. First and last time using Prestige Flowers. I would say I do not recommend at all. Save your money and buy from local independent flower shops or a supermarket.”

Helpful Report

Posted 7 months ago

Hello Rach, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that the flowers did not match your expectations and that your follow-up was not handled to your satisfaction. Your feedback highlights important areas for improvement, and we truly appreciate you bringing this to our attention. We always strive to provide quality products and service, and we hope you might consider giving us another chance in the future. Warm wishes, Katie

Posted 7 months ago

“I sent a hamper to my sister for her birthday. It was awful and looked nothing like the picture on the app . I will never use them again”

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Posted 7 months ago

Hello Christine, Thank you for sharing your experience, and we’re truly sorry to hear that your sister's hamper did not meet your expectations. We aim to provide products that reflect our images, and we appreciate your feedback as it helps us improve. Best wishes, Rosie

Posted 7 months ago

“No communication after sale. They delivered on time, so that was good. However the large bouquet I ordered, looked nothing like the image online, so definitely not worth the money.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. We're pleased to hear that your bouquet was delivered on time, but it's disappointing to know that it didn't meet your expectations in appearance. We understand how important it is for our customers to receive what they see online, and your comments will help us address these issues moving forward. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 7 months ago

“Worst ever experience! Promise a delivery and they dont care about delivering days later - really not worth it, as they are super overpriced as well”

Helpful Report

Posted 7 months ago

Hello Kim, We’re genuinely sorry to hear about your delivery experience and your dissatisfaction with our pricing. We strive to ensure timely deliveries, and it’s disheartening to know we didn't meet your expectations this time. Your feedback is important to us and will help improve our services moving forward. Warm regards, Tom

Posted 7 months ago

“Unfortunately the flower's I ordered for my sister were delivered to the wrong house despite the correct address being on the parcel thankfully the person was honest and made contact with my sister”

Helpful Report

Posted 7 months ago

Hello Phillip, Thank you for your feedback regarding the delivery issue. We sincerely apologise for the mix-up and that it led to some concern for you and your sister. While we strive for precise deliveries, errors can occasionally occur with third-party carriers. We're glad to hear that the person who received the flowers handled it with honesty. Your experience is important to us, and we appreciate your understanding in this situation. Kind regards, Rosie

Posted 7 months ago

“Stay clear of this company. I'm looking at 6days late delivery, probably dead flowers when they do arrive, with absolutely no chance of getting refunds, and not good customer relationships. Bad”

Helpful Report

Posted 7 months ago

Hello, We’re truly sorry to hear about the delays and your concerns regarding our service. We strive to deliver quality and timeliness, and it’s disappointing to know we did not meet these expectations for you. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I can see that your order was successfully delivered on Sunday. If there are any issues with the flowers due to the delay, please could you send some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 7 months ago

“As other customers have said flowers received are much smaller and less impressive than the images on website. Sending someone flowers is meant to be a lovely surprise but this was really underwhelming and disappointing”

Helpful Report

Posted 7 months ago

Hello, We’re truly sorry to hear that the flowers you received did not meet your expectations and that they felt underwhelming. We always aim for our arrangements to be a delightful surprise, and it’s disappointing to know we missed the mark this time. Your feedback is vital to us as we continually work to improve our service. Please note that the image shown online features our medium size, as mentioned in the description. Since you purchased the standard size, it includes fewer stems Best wishes, Rosie

Posted 7 months ago

“If I could give no stars I would but that is not an option. The customer service is dreadful. The bunch of flowers was small despite me paying extra for a bigger bunch.”

Helpful Report

Posted 7 months ago

Hello, We’re really sorry to hear that your experience with our customer service and the size of the flowers did not meet your expectations. We always aim to provide beautiful arrangements and superior service, and it's disappointing to know we fell short this time. Thank you for sharing your feedback with us as it helps us improve. Warm wishes, Rosie

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 273,760 reviews