Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,807 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,807 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor flower quality and expensive for the amount of flower sent. Very disappointed for a mothers birthday present.”

Helpful Report

Posted 2 months ago

Hello Louisa, Thank you for your feedback. We are truly sorry to hear that the flower quality did not meet your expectations for such a meaningful occasion. We completely understand how disappointing this can be, especially when it's for a loved one. Your satisfaction is very important to us, and we appreciate your comments as they help us improve our service. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 2 months ago

“My son ordered flowers to be delivered on Friday 21st March for my birthday. Unfortunately, these were delivered today, Sunday, 2 days late. Very disappointed for my son who expected them to arrive on time! Also, the flowers were really past their best, some had broken, fallen off and generally they were in a very poor condition. Very disappointed.”

Helpful Report

Posted 2 months ago

Hello Linda, Thank you for taking the time to share your feedback. We sincerely apologise for the delays and the condition of the flowers upon delivery. We understand how important it is to receive fresh flowers on special occasions, and it’s disappointing to hear we didn't meet that standard for you. Your concerns are significant to us, and we value your input as we work to improve our services. If you could please send us some photographs of the flowers and your order number to enquiries@prestigeflowers.co.uk, we would like the opportunity to address this further. Best wishes, Tom

Posted 2 months ago

“Received a bouquet from you as a birthday gift from my daughter. Really disappointed in the quality, the lily’s are brown on the edges, leaves have wilting and broken. Would definitely not recommend Prestige Flowers. Have tried to upload photo but won’t allow”

Helpful Report

Posted 2 months ago

Hello Sophie, Thank you for sharing your experience with us. We're very sorry to hear that the bouquet you received did not meet your expectations. We strive to provide high-quality flowers, and it’s disappointing to learn that we fell short in this instance. I have located your order and can see that our customer service team is awaiting your reply to look into this for you. Best wishes, Rosie

Posted 2 months ago

“I did a Google search for next day flowers and hot florists came up. I was enticed by a deal they were running on their ‘Roses and oriental lilies’ bouquet which was reduced from £50 down to £25. The website was easy to use and I placed my order on the basis of the special offer. what my mother-in-law received was very different to the model shown on their website, and was pitiful by comparison. I have tried to address this with the company directly, who are showing no accountability. I will leave the photos below for other consumers to decide. I will most certainly not be using this company again and will pursue a refund further and report to trading standards. .”

Helpful Report

Posted 2 months ago

Hello Helen, Thank you for sharing your concerns. We’re truly sorry to hear that the bouquet you received did not meet your expectations, especially after being enticed by our special offer. Your feedback is invaluable, and we take quality seriously. We do advise that the image shown online is a medium size. As you purchased the standard size, there are fewer stems. Best wishes, Tom

Posted 2 months ago

“Doing bussiness with Prestige Flowers is a real pleasure as they give you many options and they are fast and efficient - I am very please with their fabulous service., Robert”

Helpful Report

Posted 2 months ago

Hello Robert, Thank you for your wonderful 5-star review! We're thrilled to hear that you find working with Prestige Flowers a pleasure and appreciate our range of options along with our efficiency. Best wishes, Tom

Posted 2 months ago

“Absolutely beautiful flowers nice and fresh delivered on time after my previous supplier of flowers let me down will definitely be ordering from yourselves in future.”

Helpful Report

Posted 2 months ago

Hello Tracey, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our flowers beautiful and fresh, and that your delivery was prompt. Best wishes, Tom

Posted 2 months ago

“I received a gift from a friend of the lilies and roses last week and they definitely were not what she ordered. They were definitely past they’re best, I wrote a review and my friend obviously spoke to them after she saw them. As she has used you before and she was really disappointed as they were also a gift but I can honestly say that they obviously listened and I received a lovely bouquet from them yesterday so 5 stars for customer service. May”

Helpful Report

Posted 2 months ago

Hello May, Thank you so much for your wonderful 5-star review! We’re truly sorry to hear about your initial experience, but we’re thrilled to know that our team made it right. Best wishes, Tom

Posted 2 months ago

“Disappointed. Not value for money. Ordered a medium bunch of flowers but received a small bunch . Barely any stems. Very embarrassing!!”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback regarding your recent order. We’re sorry to hear that your flowers did not meet your expectations and caused any embarrassment. Your comments are valuable to us as we strive to ensure each customer is satisfied. Best wishes, Tom

Posted 2 months ago

“If we could leave zero stars we would. Ordered flowers and paid the extra £8.99 for them to be delivered on a specific day and before a certain time. They have no been delivered and had no communication as to when they were going to be received. Awful service, will never use again.”

Helpful Report

Posted 2 months ago

Hello, We are very sorry to hear about your experience and understand your frustration regarding the delivery issues. Timely delivery is something we take seriously, and we apologise for any inconvenience this has caused. I have located your order number and can see that our team have responded to your email to look into this for you. Best wishes, Tom

Posted 2 months ago

“Love this company. Lots of options to make that special person feel appreciated and loved. Would definitely recommend!”

Helpful Report

Posted 2 months ago

Hello Angela, Thank you for your wonderful 5-star review! We're so pleased to hear that you love our company and the variety we offer to help make your special moments even more heartfelt. Your recommendation means the world to us! Best wishes, Tom

Posted 2 months ago

“My lovely daughter organised flowers from NZ to me in Scotland and I’m so upset that the quality of the flowers was awful. Most of them dead on arrival and lasted a day. I can’t find a contact on your site to provide feedback”

Helpful Report

Posted 2 months ago

Hello Donna, Thank you for reaching out and sharing your experience. We are truly sorry to hear that the flowers did not meet your expectations and that you faced issues with their quality. Your feedback is very important to us, and we want to make this right. If you could please contact us directly at enquiries@prestigeflowers.co.uk with your order details, we would appreciate the opportunity to address your concerns further. Please include some images of the bouquet in your email. Best wishes, Rosie

Posted 2 months ago

“Delivery date given to me was Mothers Day (23rd March). Then on evening of 22nd March I get an email telling me flowers will be delivered on 25th March. Won’t be using them again. Rubbish”

Helpful Report

Posted 2 months ago

Hello Gary, Thank you for your feedback, and we’re truly sorry to hear about the issues you faced with your order. We completely understand how disappointing it can be when delivery expectations are not met. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Tom

Posted 2 months ago

“Flowers look nothing like what were advertised online.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your thoughts with us. We're sorry to hear that the flowers you received did not match what was advertised. We appreciate your feedback and are always looking for ways to improve our offerings. Best wishes, Tom

Posted 2 months ago

“The box of sweets purchased was very disappointing in size and had no flavour.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback regarding the box of sweets. We're sorry to hear that it didn't meet your expectations in terms of size and flavour. We appreciate your input as it helps us improve our offerings. Best wishes, Tom

Posted 2 months ago

“Really upset, i spent ages looking for a florist to deliver flowers to my best friend, I’ve been in hospital and only got chance to order yesterday but they confirmed next day delivery. I just tracked and they are sitting in a sorting office in Manchester. So by the time she gets them they will have been in that box 3 days. On checking which I should have done first they only have an 87% on time delivery rating. Never again.”

Helpful Report

Posted 2 months ago

Hello Summer, Thank you for reaching out to us. We sincerely apologise for the inconvenience you've experienced with your order. We completely understand how upsetting it can be when you’re hoping to brighten a friend’s day with flowers, especially during such a tough time. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Tom

Posted 2 months ago

“Didn't get flowers on time at all 😕”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. We're really sorry to hear that your flowers weren’t delivered on time. We understand how disappointing this can be, especially when you’re relying on us for timely service. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I have checked the tracking and can see that this was delivered today. Best wishes, Tom

Posted 2 months ago

“I call them from Spain for delivery in UK, (usually last minute) and always so efficient and helpful.Fantastic service!”

Helpful Report

Posted 2 months ago

Hello Sandra, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you find our team efficient and helpful, even from Spain. It’s always our goal to provide fantastic service, and we’re so glad you had a great experience! Best wishes, Tom

Posted 2 months ago

“The service was great. Easy purchase and fast delivery. I ordered the standard bouquet but didn't expect for £25 to get 4 roses and 2 lilly. I think this is over priced and should clearly state what you are actually buying. The crazy thing is if they had told me how small it was I would have bought the bigger one.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback! We're pleased to hear that you found our service great and the purchase process easy. We're sorry to learn that the bouquet didn’t meet your expectations in size. We appreciate your suggestion and will certainly take it into consideration to improve the clarity on our product descriptions. If possible, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Tom

Posted 2 months ago

“Purchased some roses and lily's for £36.00 +5.99 delivery medium bouquet. Got 6 roses and 2 stems of lily's. They look dreadful. Going straight in the bin. Picture's attached. System won't let me load the photos. Complained by email but the florist can't see anything wrong.god knows what you get for the small bouquet”

Helpful Report

Posted 2 months ago

Hello, Thank you for reaching out and sharing your experience. We're truly sorry to hear that your bouquet did not meet your expectations and that you were disappointed with the quality. We understand how important it is for flowers to convey the right sentiment. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Best wishes, Tom

Posted 2 months ago

“For what I paid for I did not get. The box was wet and the flowers were squished. Plus some of them looked dead. Not happy as my wife has been very ill and i ordered these to help with her recovery. I would of saved money and got better flowers from Tesco”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience with us. We're genuinely sorry to hear that the flowers did not meet your expectations and arrived in poor condition. We understand how meaningful this purchase was, especially given the circumstances. Your feedback is invaluable, and we take it seriously as we strive to improve our services. If you could send us photos of the delivered flowers along with your order details to enquiries@prestigeflowers.co.uk, we would like to look into this matter further. Best wishes, Katie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 272,807 reviews