Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,806 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were lovely, apparently, but they were delivered a day early to that which I specifically requested. It was just lucky that the recipient was available.”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your feedback with us. We're pleased to hear that the flowers were lovely, but we sincerely apologise for the early delivery. We understand how important timing is for special occasions, and we appreciate your understanding in this matter. Your feedback helps us improve our service, and we hope to exceed your expectations in the future. Best wishes, Tom

Posted 2 months ago

“Bouquet arrived half the size of what is shown on the website. I paid an extra £5 to get a bigger one and I got an even smaller one. Customer service ‘copy and paste’ replies. No one to speak to. No one cares. Terrible service, terrible products - do not order from them.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your thoughts. I’m truly sorry to hear that the bouquet you received was not what you expected, and I understand how disappointing it can be when something doesn't meet your expectations, especially after paying extra for a larger size. I apologise for the experience you had with our customer service as well; that is not the impression we want to leave. We value your feedback and will use it to help improve our services moving forward. Best regards, Katie

Posted 2 months ago

“Unfortunately the flowers for a party I bought came with a quality problem as you can see in the pictures (dry and old) and didn’t even open. I’ve asked for the refund and they told me to take another bouquet or challenge it with my bank! Low quality flowers and terrible service.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your experience. I'm truly sorry to hear that the flowers you received did not meet our quality standards and that you encountered issues with our service. It's disappointing to know that we let you down, especially for a special occasion. Best regards, Katie

Posted 2 months ago

“Easy to use website. Products come in good health as describe and live/bloom for an impressive amount of time”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you found our website easy to use and that our products lived up to your expectations. It’s great to know they bloom for such a long time! Best wishes, Tom

Posted 2 months ago

“Are you serious. I spent nearly £50 on a bouquet of flowers and they look like £5 from Sainsburys. They were supposed to be delivered Sunday and turned up a day late. NEVER USING THIS COMPANY AGAIN”

Helpful Report

Posted 2 months ago

Hello, Thank you for sharing your experience with us. I'm truly sorry to hear that the bouquet did not meet your expectations and that it arrived a day late. We strive to provide quality products and timely delivery, and I'm sorry we fell short this time. Your feedback is important, and we would appreciate the opportunity to make things right. If not done already, please send us some images of th bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best regards, Rosie

Posted 2 months ago

“The flowers were due to be delivered for a birthday on 20th March. They were not delivered until 21st March. Very disappointing.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 2 months ago

“Excelent delivery service. And the flowers stay for long time fresh. I got a delivery as a present, and now I will have a delivery for an amazing friend. Love Prestige.”

Helpful Report

Posted 2 months ago

Hello, Thank you so much for your amazing 5-star review! We're delighted to hear that you enjoyed our delivery service and that our flowers lasted so long. Best wishes, Tom

Posted 2 months ago

“Easy to use and order online”

Helpful Report

Posted 2 months ago

Hello Kimberley, Thank you for your great 4-star review! We're glad to hear that you found our online ordering process easy and convenient. Best wishes, Tom

Posted 2 months ago

“A waste of money. I ordered large and would hate to see the smaller one. Nothing like the photos. Will not be using again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback, and I’m sorry to hear that you were disappointed with your order. We strive to provide arrangements that match the expectations set by our photos, and it's clear we fell short in your case. Your concerns are important, and we’d love the chance to make this right. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Tom

Posted 2 months ago

“I like the look of all the flowers”

Helpful Report

Posted 2 months ago

Hello, Thank you for your fantastic 5-star review! We’re thrilled to hear that you appreciate the look of our flowers. We take pride in offering beautiful arrangements, and it’s wonderful to know they caught your eye. Best wishes, Tom

Posted 2 months ago

“Ordered to be delivered on the 24th which was accepted before payment however they are now to be delivered on the 25th?”

Helpful Report

Posted 2 months ago

Hello, Thank you for bringing this to our attention. We apologise for the delay in the delivery of your order. We understand how important timely delivery is, especially for special occasions. Your concerns are invaluable to us, and we’ll work hard to improve our services. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Tom

Posted 2 months ago

“I ordered bouquet #8640671 and paid over £30 for it. While the arrangement was delivered on the promised date, I am extremely disappointed with the quality. The bouquet was much smaller than advertised, some of the lilies were broken, and many of the leaves were brown and wilted. This experience is embarrassing, and I won't be using this service again, as they didn't take responsibility for the poor quality of the flowers.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. We genuinely apologise for the experience you’ve had with your bouquet. It’s disheartening to hear that the arrangement did not meet your expectations and that you received flowers in poor condition. Your satisfaction is very important to us, and we would like to understand more about your order to address your concerns appropriately. I can see our customer service team is awaiting your reply. Best wishes, Tom

Posted 2 months ago

“Lovely selection of pretty flowers in a range of varieties and colours”

Helpful Report

Posted 2 months ago

Hello Jess, Thank you for your lovely 5-star review! We're so glad to hear you enjoyed our beautiful selection of flowers in various colors and varieties. Best wishes, Tom

Posted 2 months ago

“Iv used prestige flowers a few times now to send flowers to my aunt in the Channel Islands and she said her flowers are beautiful and such an easy site to follow to be able to post them”

Helpful Report

Posted 2 months ago

Hello Victoria, Thank you so much for your wonderful 5-star review! We’re delighted to hear that your aunt loved her flowers and that you found our site easy to use. Best wishes, Tom

Posted 2 months ago

“Very easy website. I live away from family and this made sending a gift super easy!”

Helpful Report

Posted 2 months ago

Hello Rebecca, Thank you for your wonderful 5-star review! We’re so happy to hear that our website made it easy for you to send a gift to your family. Best wishes, Tom

Posted 2 months ago

“Order no 8640840. Order placed 22/03/25 Ordered flowers for an 96 year old lady’s Birthday . Cost £36.13 in total with card. I received a email from her today and they looked very poor quality and not like the bouquet I ordered. Very disappointed and with quality. Sally Brooks”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the flowers you received did not reflect the quality you expected for such a special occasion. Your experience is important to us, and we’d like to ensure that we address your concerns. If you could please send us some photos of the bouquet along with your order number to enquiries@prestigeflowers.co.uk, we would appreciate the opportunity to look into this further. Best wishes, Tom

Posted 2 months ago

“I placed my birthday bouquet order over 2 weeks before the date I wanted them delivered. Sadly they have not been sent on the day I asked and paid for. Poor service which has been blamed on a 3rd party”

Helpful Report

Posted 2 months ago

Hello Fiona, Thank you for your review. We sincerely apologise for the missed delivery date on your order. We understand how disappointing it is when things don’t go as planned, especially for a special occasion like a birthday. While we do rely on third-party services for delivery, we take full responsibility for ensuring your experience is a positive one. Your feedback is valuable, and we will look into this matter to prevent it from happening in the future. Best wishes, Tom

Posted 2 months ago

“Not happy at all just received them and there pretty much dead not happy at all”

Helpful Report

Posted 2 months ago

Hello Amber, Thank you for reaching out to us. We’re very sorry to hear that the flowers you received did not arrive in the expected condition. We understand how disappointing this can be. Your feedback is crucial in helping us improve our service and ensure that our products meet the quality we strive for. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 2 months ago

“My mum said they were lovely but they were delivered the day before instead of on her actual birthday”

Helpful Report

Posted 2 months ago

Hello, Thank you for your thoughtful 4-star review! We're glad to hear that your mum loved the flowers. We apologize for the early delivery and appreciate your understanding. Best wishes, Tom

Posted 2 months ago

“Very poor flower quality and expensive for the amount of flower sent. Very disappointed for a mothers birthday present.”

Helpful Report

Posted 2 months ago

Hello Louisa, Thank you for your feedback. We are truly sorry to hear that the flower quality did not meet your expectations for such a meaningful occasion. We completely understand how disappointing this can be, especially when it's for a loved one. Your satisfaction is very important to us, and we appreciate your comments as they help us improve our service. I have reached out via email to look into this for you. Best wishes, Ellie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 272,806 reviews