Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,760 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“After spending £40, when flowers eventually arrived , they were nearly dead, prestige said they would resend, nothing arrived surprisingly enough, I have spent a lot of money with prestige, but never again, I will buy my flowers and gifts else where from now on I suggest you stay away from this company and buy else where”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your thoughts, and I’m truly sorry to hear about your experience with the flowers. We aim to provide fresh and vibrant arrangements, and it’s disheartening to know we missed the mark this time. I can see that the replacement bouquet was arranged to be sent to a different address and this was delivered on the 10th of June. Warm regards, Rosie

Posted 6 months ago

“A1 EASY TO USE”

Helpful Report

Posted 6 months ago

Hello Colin! Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service easy to use. Warm wishes, Prestige Flowers

Posted 6 months ago

“I have received my birthday flowers from you today,which were ordered by my daughter in law. I am so delighted with them, they arrived in first class condition due to your brilliant packaging and I can’t thank you enough for the beautiful flowers, each one is perfect. Thank you. Julie Davies.”

Helpful Report

Posted 7 months ago

Hello Julie! Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that you loved the birthday flowers and that they arrived in perfect condition. Warm wishes, Prestige Flowers

Posted 6 months ago

“Ordered flowers for my wife’s birthday they were delivered on time but the edges of almost all the flowers were turning black and a few days later they are all dying heads all hanging over they will now go in the bin. Poor quality”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback. We're genuinely sorry to hear about the condition of the flowers you received for your wife's birthday. This is certainly not the quality we strive to deliver, and we understand how disappointing this must be. Your comments are invaluable to us as we continuously work to improve our services and ensure that our customers receive the high standard they expect. Please could you send some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 7 months ago

“I was gifted a bouquet of prestige flowers for my 40th birthday. What I received compared to what was ordered was very disappointing considering the amount of money that was spent. Flowers are a non essential luxury item that a family member had taken the time to choose, send and pay for and to see their look of disappointment at what they had sent to me as a gift was very sad indeed. They purchased your roses and Lily bouquet (NF1010) what arrived resembled nothing to the images. I appreciate they arrive in bud, yet even days after it wasn't the beautiful bouquet advertised. The flowers themselves were incorrect. Roses yes, lilys no! What's advertised are oriental star gazer Lilies what I received was Alstroemeria or Peruvian Lilies. Now, I appreciate you may make substitutions based on seasonal availability and you state "we will always use the best match with the stem pictured, and it will always be of equal or higher value to the one pictured" I do not agree that what I received was either equal to or higher quality in any way shape or form. My family member submitted a complaint and you kindly sent out another bouquet. The replacement was exactly the same bouquet I had received originally, this time in a damaged box with damaged flowers as i would show in the pictures I have yet this page will not allow me to attach. My questions to you, why did you send the same bouquet? Why are the flowers neither high quality or equal to those advertised in the picture? Why was there no additional foliage within either bouquet as advertised? Is this acceptable from a reputable company offering "prestige" flower delivery or false advertisement and taking people's hard earned money for a low quality product? I wait in anticipation for your response.”

Helpful Report

Posted 7 months ago

Hello Fiona, Thank you for taking the time to leave a review. We're truly sorry for any disappointment caused—especially on your birthday. After reviewing the situation, we found that the original bouquet ordered was the Peruvian Lily & Rose bouquet, not the Rose and Lily bouquet. We sincerely apologise for the confusion, as our team initially provided incorrect information and arranged a resend of the same bouquet. I can also confirm that my colleague has since clarified this with the customer, confirming that the bouquet received was indeed the correct one as per the original order. Kind regards, Rosie

Posted 7 months ago

“I was brought some flowers from Prestige and half was missing and some were broke and some dead. My nephew rang them and complained he was offered £10.00 and they were adamant they are a disgrace I stopped using this company over 2 years ago through many times of dissatisfaction of flowers. I have now reported them to trade stands enough is enough and they are getting away with ripping people off. No stars from me. They had all the pictures as well.”

Helpful Report

Posted 7 months ago

Hello Christina, Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience and sincerely regret the disappointment caused. This is certainly not the level of quality or service we aim to provide. Please accept our deepest apologies for the condition of the flowers and any distress this has caused. We appreciate you bringing this to our attention and understand your frustration, especially given your past experiences. I have reached out via email. Best wishes, Ellie

Posted 7 months ago

“Great Site, easy to use, very happy and impressed”

Helpful Report

Posted 7 months ago

Hello Amelia! Thank you for your amazing 5-star review! We’re so glad to hear that you found our site easy to use and that you're impressed with your experience. Warm regards, Prestige Flowers

Posted 7 months ago

“An update to my review yesterday. My daughter in law was delighted with the beautiful peonies I sent her I will be using Prestige Flowers again”

Helpful Report

Posted 7 months ago

Hello Kath! Thank you for updating your review and sharing your daughter's experience with the beautiful peonies! We're delighted to hear she loved them. We look forward to serving you again soon! Warm wishes, Prestige Flowers

Posted 7 months ago

“Very easy to navigate website, clear and concise descriptions and photos provide great guide”

Helpful Report

Posted 7 months ago

Hello Angelina! Thank you for your wonderful 5-star review! We're delighted to hear that you found our website easy to navigate and that our descriptions and photos helped guide your experience. Warm regards, Prestige Flowers

Posted 7 months ago

“Thgis has been a lot more straight forward compared with other sites. I love the greeting card options. So easy to fill out. Prices are reasonable too.”

Helpful Report

Posted 7 months ago

Hello! Thank you for your fantastic 5-star review! We're thrilled to hear that you found our site straightforward and that you love our greeting card options. Best wishes, Prestige Flowers

Posted 7 months ago

“so far excellant experience .i wait until i recieve on sunday for being 100%. with high regards to prestige flowers from susan l carlin”

Helpful Report

Posted 7 months ago

Hello Susan! Thank you for your lovely 5-star review! We're so pleased to hear that you've had an excellent experience so far. Warm regards, Prestige Flowers

Posted 7 months ago

“Flowers where not like the photo.i can honestly say they were the worst I have ever sent anyone.dont think I would use prestige again.”

Helpful Report

Posted 7 months ago

Hello Ian, Thank you for sharing your feedback. We’re truly sorry to hear that the flowers did not match your expectations. It’s disappointing for us to learn that we fell short of delivering the quality you hoped for. We take your comments seriously and will use them to improve our service moving forward. Warm regards, Rosie

Posted 7 months ago

“Very poor excuse for a bouquet of flowers could have got 100percent better from Asda”

Helpful Report

Posted 7 months ago

Hello Fiona, Thank you for your feedback. We're truly sorry to hear that you felt the bouquet did not meet your expectations. We always strive to provide beautiful arrangements that delight our customers, and we regret that this was not your experience. We appreciate your feedback and will take it into consideration as we work to improve our offerings. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 7 months ago

“Not at all happy the flowers are nowhere near the photo Feel I've been conned £47. Could someone please get in touch with me. VERY DISSAPOINTED INDEED.”

Helpful Report

Posted 7 months ago

Hello Mrs Rankin, Thank you for your review. We’re really sorry to hear that you were disappointed with your order—this is absolutely not the experience we want for our customers. We do apologise for any disappointment caused by the flowers and we would like to look into this for you. Please could you send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 7 months ago

“Photos VERY misleading. A large is no where near that. My partner ordered me a medium from a different florist which was 2 times the size of the "large" I ordered. Emailed to try sort this out and they said it is how it should be and no help at all. Really disappointed, you're seriously better off going to your local supermarket and spending £20 as it'll be more worth the price than their nearly £50 bouquet!”

Helpful Report

Posted 7 months ago

Hello Kym, Thank you for taking the time to share your thoughts. We’re truly sorry to hear that the bouquet did not meet your expectations in size. We aim to provide clear representations of our bouquets, and we appreciate your feedback as it helps us improve. We're also sorry that you felt unsupported when you reached out to us directly. That’s not the experience we aim to provide, and we’ll be following up internally to improve how we handle concerns like yours. Warm regards, Rosie

Posted 7 months ago

“Fast next day delivery. However, very misleading size of the overall bouquet. I have previously used many other florists and I can tell that the “Large” size provided by Predtige Flowers, that you pay a lot of money for, is a size “Small” in many other places. Attached is a picture, that anyone can compare to the “Large” size option on the website for the Wild and Wonderful bouquet. Make your own judgement, however you’d be paying premium price for a very small bouquet, which you can alternatively pay £10 at a supermarket shop, for similar size. Would not recommend.”

Helpful Report

Posted 7 months ago

Hello, Thank you for sharing your feedback with us. We’re sorry to hear that the size of the bouquet did not meet your expectations. We strive to provide accurate descriptions to help you feel confident in your choice. We understand that size comparisons can be subjective, and it’s essential for us to continuously improve based on customer experiences like yours. Warm regards, Katie

Posted 7 months ago

“Really disappointed 2 days in roses have dried”

Helpful Report

Posted 7 months ago

Hello, We're truly sorry to hear that your roses dried out within just two days. We understand how disappointing this can be, and we're committed to ensuring that our flowers meet the highest quality standards. Your feedback is incredibly valuable to us, and we will certainly take it into account as we work to enhance our products. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line so that we can look into this for you? Warm regards, Tom

Posted 7 months ago

“Brilliant, delivered right on the day i specified for, good quality flowers, card and voice note and great value. Highly recommend”

Helpful Report

Posted 7 months ago

Hello Richard! Thank you so much for your amazing 5-star review! We're thrilled to hear that your flowers were delivered right on schedule and that you found everything to be of great quality and value. Thank you for your recommendation. Best wishes, Prestige Flowers

Posted 7 months ago

“Really disappointed with what they received compared to the picture I see, and even when they bloom they don’t look like they will look the same”

Helpful Report

Posted 7 months ago

Hello Sarah, We're really sorry to hear that you felt the flowers you received didn't match your expectations based on the picture. Please note that the bouquet includes some flowers that are intentionally delivered in bud form to ensure maximum freshness and longevity. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. Your feedback is really valuable to us, and we will ensure to take it into consideration as we work to improve our products. Please feel free to reach out to our customer service team for further assistance. Kind regards, Katie

Posted 7 months ago

“So disappointing that my ‘next day’ delivery flowers were not received & are now sitting at a depot , losing their freshness.”

Helpful Report

Posted 7 months ago

Hello, We're really sorry to hear that your flowers didn't arrive as expected and ended up at a depot. We understand how frustrating and disappointing this can be, especially when you were counting on them to be fresh for your occasion. If you haven't already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number in the subject line. Warm regards, Katie

Posted 7 months ago

Prestige Flowers is rated 4.4 based on 273,760 reviews