Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,029 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,029 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent choice of flowers”

Helpful Report

Posted 1 year ago

Hello Trish! Thank you for your wonderful 5-star review! We’re so pleased to hear that you think we have an excellent choice of flowers. Best wishes, Rosie

Posted 1 year ago

“My ten stems of peonies arrived with 2 stems dead. I complained and sent photographic evidence to the company. They were very rude and basically blamed me. Never use them again. Customer service is appalling.”

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Posted 1 year ago

Hello Fiona, Thank you for taking the time to share your concerns. I’m truly sorry to hear about your experience with your order and the way your complaint was handled. It's disappointing to know that the quality of service you received did not match your expectations. Your feedback regarding our customer service is important to us, and I assure you that we will use it to improve our processes. We strive to provide the best possible experience, and I apologise that we let you down this time. I have reached out via email. Best wishes, Ellie

Posted 1 year ago

“After shopping around online for flowers I gave up and had a look on your website and found a bunch of flowers for a really good price I was sold not to crazy of a price and when went to check out they where on sale even better and will be here tomorrow amazing”

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Posted 1 year ago

Hello Siobhain! Thank you for your amazing 5-star review! We're delighted to hear that you found a beautiful bouquet at such a great price. We hope the flowers are enjoyed! Best wishes, Rosie

Posted 1 year ago

“Great service never had a problem”

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Posted 1 year ago

Hello Steven! Thank you for your fantastic 5-star review! We’re thrilled to hear that you’ve consistently enjoyed great service with us. Best wishes, Rosie

Posted 1 year ago

“my sister recently had a stay in hospital and my daughter sent her some flowers on her arrival home, i have previously used Prestige and didnt hesitate to use them again, big mistake. The flowers delivered where not at all like the pictured bouquet, she had also paid extra to upgrade, what my sister received was a nothing like the picture, certainly not worth the money paid and on contacting customer service was told a manager had looked at the photos we enclosed and deemed them perfectly acceptable.A lot of the flowers didnt even make the vase they were half dead. I am furious to say the least. Will never use again”

Helpful Report

Posted 1 year ago

Hello Denise, Thank you for your feedback. I'm genuinely sorry to hear about your experience with the flowers delivered to your sister. We take pride in providing high-quality arrangements, and it’s disheartening to know we fell short this time. I understand your frustration regarding both the quality of the flowers and the response from our customer service team. This is certainly not the standard we strive for, and your comments will be taken seriously to help us improve. If you would like to discuss this further, please reach out to us directly. We appreciate your feedback and hope to regain your trust in the future. Please be sure to include 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 year ago

“The worst flower delivery company ever. Flowers ordered on May 2nd for May 4th for Mother’s Day, by now May 6th flowers not delivered and they refuse any responsibility for it and not providing any refund. Be careful with these scammers!”

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Posted 1 year ago

Hello, Thank you for sharing your experience, and I’m truly sorry to hear about the issues you faced with your order. We strive to provide timely and reliable delivery, and it’s disappointing to know we fell short in your case. I understand how frustrating it is when expectations are not met, and your feedback is important to us. We can see from the tracking link that delivery was attempted on the chosen date but there was no answer. Best wishes, Rosie

Posted 1 year ago

“Received bouquet of peonies on second day they were like 10 days old. Leafs hinging down and some of the leafs start become dry. I contacted customer service and sent fotos. Reply killed me. The professional florist says that is nothing wrong with them. Definitely not gonna use this lot again and would not recommend for sure.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback, and I'm truly sorry to hear about the condition of your bouquet. It’s always our goal to deliver fresh and beautiful flowers, and I understand how disappointing it must be to receive them in less-than-perfect condition. I appreciate you reaching out to our customer service with your concerns. We take customer feedback seriously, and I'll ensure that your comments are reviewed by our team. We're continuously working to improve our services, and your experience is invaluable in that process. Best wishes, Rosie

Posted 1 year ago

“Dont use this company. I purchased a bouquet for my sister as a thank you. They arrived promptly but, sadly, this is the only positive. The day after receiving them, they were limp and dying. After emailing customer service, I was advised that 'After showing the florist manager the photographs that you have provided us with they have advised that they cannot see any evident quality issue. The bouquet received is of good quality and the correct size was delivered.' See for yourself and if you want a limp bouquet after 1 day! Then Prestige Flowers is the place to go! Ive shared what I order, and what I received 😞”

Helpful Report

Posted 1 year ago

Hello Sharon, I’m really sorry to hear about your experience with the bouquet, and I appreciate you taking the time to share your feedback. We aim to deliver flowers that bring joy, and it's disappointing to learn that this was not the case for your sister’s order. After your report, we did check with our florist team regarding the quality concerns, but I understand how disappointing it must be when expectations aren’t met. We truly value your comments, as they help us improve our services for all customers. I can see that our customer service team advised allowing a couple of days while following the care guide. If there’s no improvement after that time, you're welcome to send over more images, and we’ll be happy to assist you further. Our flowers are delivered in a box, and sunflowers, in particular, require light to thrive. This is why we recommend giving them some time to bloom fully after delivery. Warm regards, Rosie

Posted 1 year ago

“Absolutely awful service,no help at all ,I’d advise anyone not to use this service ,if you make a mistake on your delivery form there not willing to help to amend it,Thank you for nothing!!!!”

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Posted 1 year ago

Hello, Thank you for your feedback, and I’m sorry to hear about your experience. I understand how frustrating it can be when things don’t go as expected, and how important it is to receive support in resolving such issues. While we always do our best to accommodate order amendments, it's not always possible. I'm truly sorry we were unable to do so in this instance. Best wishes, Katie

Posted 1 year ago

“Very disappointed, I sent flowers to my girlfriend they arrived 5 days after the expected arrival date all brown and withering. so much for a romantic gesture... I cant recommend this company, why risk it?”

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Posted 1 year ago

Hello Adam, Thank you for taking the time to share your experience, and I'm truly sorry to hear that your order did not arrive as expected. It’s incredibly disappointing when a kind gesture ends up falling short, and I completely understand your frustration. Your feedback is very important to us, and I would like the opportunity to address this issue. If you could please reach out to us at enquiries@prestigeflowers.co.uk with your order details and 'REVIEW' in the subject line, we would be glad to investigate further. Best wishes, Rosie

Posted 1 year ago

“lots of lovely choices. website easy to use.”

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Posted 1 year ago

Hello Susan! Thank you for your lovely 5-star review! We’re delighted to hear that you enjoyed our range of choices and found our website easy to navigate. Your feedback is invaluable, and we look forward to having you shop with us again! Best wishes, Rosie

Posted 1 year ago

“Beautifully packaged for safe delivery, I’ve ordered twice as they were just so beautiful I had to , would recommend to everyone I know , Thank you .”

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Posted 1 year ago

Hello Lynne! Thank you for your wonderful 5-star review! We’re thrilled to hear that you loved the packaging and found our flowers so beautiful that you decided to order again. Your recommendation means the world to us! We can’t wait to delight you with more blooms in the future. Best wishes, Rosie

Posted 1 year ago

“My wife was sent a bouquet from Prestige Flowers. The roses and snapdragons were virtually dead. When we tried to follow this up with Prestige, at every point they put an obstacle in the way of dealing with the complaint. Every excuse possible to avoid having to deal with the fact that the flowers they sent were not acceptable. Please avoid this company if you want good flowers and a reasonable standard of customer service.”

Helpful Report

Posted 1 year ago

Hello Chris, Thank you for taking the time to share your experience. I'm really sorry to hear that the bouquet your wife received did not meet the quality we strive for. It's particularly disappointing when it comes to special occasions, and I understand how frustrating this must be for you. I appreciate your feedback regarding the communication with our team, and I would like to resolve this for you. Please could I ask for your wife to reach out to enquiries@prestigeflowers.co.uk with the order details and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“I was very disappointed with the flowers I purchased for my son and his wife for their 1st wedding anniversary. The letter box bouquet cost me £33.48 (inc p&p). I expected my order to resemble the photograph from which I placed my order however that was not to be. I have attached photos for comparison. The first photo from your website the second photo what we received. However delivery was good.”

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Posted 1 year ago

Hello Helen, Thank you for your review, and I'm truly sorry to hear that your recent order did not meet your expectations for such a special occasion. It’s disappointing when the flowers don’t reflect what was promised, and I appreciate you sharing your concerns along with the comparison photos. Your feedback is invaluable to us, and I would like to investigate this further to ensure we can improve our service. I have reached out via email. Best wishes, Ellie

Posted 1 year ago

“I live in Canada and always order flowers from you for my family in England. I am never disappointed with the quality of the arrangements and the excellent service. I highly recommend you to others who may be interested.”

Helpful Report

Posted 1 year ago

Hello Philippa! Thank you for your amazing 5-star review! We’re so happy to know that you consistently have a great experience ordering for your family in England. Your kind words about our quality and service mean a lot to us, and we truly appreciate your recommendation to others. We look forward to serving you again soon! Best wishes, Rosie

Posted 1 year ago

“A birthday gift, whilst the lilies were fresh and in good condition, the roses were tired and poor quality with one broken. Certainly wouldn’t use or recommend this company. It would seem I’m not alone judging from other comments.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m genuinely sorry to hear that your recent experience did not live up to expectations. It’s disappointing when flowers intended for a special occasion aren’t in the best condition, and I truly appreciate you pointing this out. Your experience matters to us, and I would like to look into this further. If you could please email us at enquiries@prestigeflowers.co.uk with any details and images you may have, it would help us address the situation. Please include 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 year ago

“recieved flowers from friends for my birthday quite dissapointing looked ok when they arrived but by the next day many were lifeless and some dead so dissapointed for me and my friends who sent them to me . Wont reccomend to anyone”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your recent experience with the birthday flowers. It’s disappointing when a gift from friends doesn’t meet expectations, especially when it’s meant to bring joy. Your comments about the flowers losing their freshness so quickly are concerning, and I appreciate you bringing this to our attention. If you would like to discuss this further, please reach out to us at enquiries@prestigeflowers.co.uk with any details and images you may have. Please include 'REVIEW' in the subject line. Best wishes, Rosie

Posted 1 year ago

“Absolutely BRILLIANT. I made a mudtake with Delivery address for a next day before 1pm delivery. Rang then , all sorted and delivered as promised. Superb service. Thankyou”

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Posted 1 year ago

Hello Mr Sheppard! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that we were able to sort out the delivery issue for you and deliver as promised. Providing superb service is our priority, and it’s wonderful to know that you appreciated it. We look forward to assisting you again in the future! Best wishes, Rosie

Posted 1 year ago

“Yet another bad bouquet. I had a tulip bouquet sent for my birthday with tulips with very tiny heads and already a bit crispy. All were leaning over one way and there was one sprig of the tiny white flowers, not like shown in the pic. I will never use this company myself.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I’m genuinely sorry to hear about your recent experience with the tulip bouquet. It’s disappointing when our products don’t meet your expectations, especially for a special occasion. I truly appreciate you bringing this to our attention, and I’d like to understand more about what happened. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Once again Prestige Flowers failed to deliver important birthday flowers on the day requested. My wife had bad experiences with them twice before and vowed not to use them again. I did not know this and use them for her birthday and of course no flowers. I complained but no response of course. Avoid this dreadful outfit”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. I’m truly sorry to hear about your recent experience with our service. It’s disappointing to know that we did not meet your expectations, especially on such an important occasion as your wife's birthday. I understand your frustration given the previous issues, and I would like to assure you that your feedback is taken seriously. Best wishes, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,029 reviews