Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,028 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a medium size Paris Bouquet (£55) and paid extra for next day morning delivery. To my horror, this turned out to be a worst bouquet that I ever received. It was stale with wilting roses and raw lily buds stuffed with more foliage than flowers and arrived late. It looked sick and nothing like the image displayed on the site. I’d strongly advise people to stay away from Prestige Flowers if they don’t wish to ruin their special occasion.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I sincerely apologise for the disappointment you experienced with your bouquet. It's disappointing to hear that the quality and timeliness of your order did not meet our usual standards, and I completely understand how this could impact a special occasion. We aim to deliver beautiful and fresh flowers, and I regret that we fell short this time. Your comments have been noted, and we are continuously working to improve our services. I can see that our customer service team is looking into this. Best wishes, Ellie

Posted 1 year ago

“Ordered the Sunkissed Delight flowers for a friend and she is over the moon with them. She says they arrived well packed in a lovely box and the flowers are beautiful. Thank you very much for making her happy.”

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Posted 1 year ago

Hello Keith! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your friend loved the Sunkissed Delight flowers and that they arrived in perfect condition. Best wishes, Rosie

Posted 1 year ago

“REally easy to order and send flowers. Awesome really like it.”

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Posted 1 year ago

Hello Brian! Thank you for your amazing 5-star review! We’re delighted to hear that you found ordering and sending flowers so easy. Best wishes, Rosie

Posted 1 year ago

“Extremely disappointed with their flower delivery service. Apparently next day is only available anywhere but Scotland. Twice now I have ordered from them where the date I selected for delivery was no issue until I had paid and then they changed the delivery date to a day or two later!! If you can’t deliver to that location next day, specify and do not process the payment. I could have ordered from someone else!!!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I’m really sorry to hear about the disappointment you experienced with your flower delivery. I understand how frustrating it can be when expectations aren’t met, especially after placing an order with specific dates in mind. We aim to provide clear communication around our delivery options, and I regret that this wasn’t your experience. While occasional delays can occur when delivering to areas such as Scotland, Northern Ireland, and other remote locations, in this case, the date was adjusted because the order was placed after our 10pm cut-off for next-day delivery, as outlined by our team. If you’d like to discuss this further, please feel free to reach out to us directly. Best wishes, Ellie

Posted 1 year ago

“Absolutely disastrous experience - will never order again. Ordered birthday flowers for delivery May 7 which never arrived even after confirmation of order delivery details and day. Then follow up was appalling asked me 3 times for delivery address and now just sent me tracking reference with the Royal Mail - can you imagine the state the flowers will be in if/ when they finally arrive- total rip off ! Learnt my lesson ! Stay local ..”

Helpful Report

Posted 1 year ago

Hello, We're truly sorry to hear about your experience and understand your frustration. We strive to provide timely deliveries and excellent service, and it seems we missed the mark this time. Your feedback is invaluable, and we will use it to improve our processes. I have reached out via email. Best wishes, Ellie

Posted 1 year ago

“I’m extremely disappointed with Prestige Flowers. I ordered a bouquet for my anniversary, but it never arrived. Despite my attempts to contact customer service they were closed and that’s when I knew they will not deliver them . This experience ruined a special occasion for me, and I would not recommend them to anyone looking for reliable flower delivery. Save your time and money! And if you see this review by today don’t attempt to deliver just keep them flowers and the money hope u invest them on better service”

Helpful Report

Posted 1 year ago

Hello Edmond, Thank you for sharing your feedback, and I’m truly sorry to hear about your recent experience with Prestige Flowers. I completely understand how disappointing it must have been not to receive your bouquet on such a special occasion. I’ve reviewed your order and can confirm that a delivery attempt was made yesterday, as requested, but unfortunately, there was no answer at the address. Our customer service team noted this earlier today. I’m also sorry to hear that you were unable to get in touch with us yesterday. While our phone lines and Live Chat close at 5 pm, we do have a team available via email outside of these hours to assist with queries. Best wishes, Ellie

Posted 1 year ago

“Order flowers a little birthday cake and a card yesterday was delivered today for my step mums birthday she as just text me saying she’s very happy and love them , will definitely order again”

Helpful Report

Posted 1 year ago

Hello Korinna! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that your step mum loved her birthday delivery and that it brought her so much joy. Best wishes, Rosie

Posted 1 year ago

“I ordered flowers for delivery 27 April, and they have still not arrived. I requested a refund of the delivery fee after they had not been delivered on the date requested, and they kept offering me a credit for future orders! I would not be ordering again, and strongly recommend you take your money to a reputable florist, please avoid! Still waiting on my refund unfortunately”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that your flowers did not arrive on the requested date and that you are facing difficulties with the refund process. Your concerns are important, and I understand the frustration you must be feeling. We aim to provide excellent service and it’s disappointing to know we missed the mark in your case. I assure you, we will work on addressing these issues to improve our customer experience. I can see that this has since been resolved. Best wishes, Ellie

Posted 1 year ago

“Always a great service and beautiful flowers.”

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Posted 1 year ago

Hello Kellie! Thank you for your fantastic 5-star review! We're so happy to hear that you enjoyed our service and found our flowers to be beautiful. Best wishes, Rosie

Posted 1 year ago

“The site has a lot to offer and the chat bot is also helpful. I think the minimum spend to receive a discount is a bit high however. Maybe that is a good price for most vouchers but for student discount to be set at the same price of £29.99 is a bit harsh in my opinion”

Helpful Report

Posted 1 year ago

Hello George! Thank you for your thoughtful 4-star review! We’re pleased to hear that you find our site useful and that the chatbot has been a helpful resource. Your feedback regarding the minimum spend for discounts is valuable, and we understand how that could be a concern for students. We’re always looking for ways to enhance our offerings, and your comments will certainly be taken into consideration. Best wishes, Rosie

Posted 1 year ago

“I ordered flowers for our goddaughter for the birth of her wee girl. They never arrived Apparently left in a safe place No photo as proof No note given to the recipient that they were left somewhere else And of course no refund Will never use again”

Helpful Report

Posted 1 year ago

Hello Charlotte, Thank you for sharing your experience, and I’m really sorry to hear about the issues with your order. It’s understandably frustrating when something special does not arrive as expected, and I can certainly understand your disappointment. We always aim to ensure our deliveries are handled with care, and it seems we fell short in this instance. We will use this feedback to continue to improve our service going forward. Best wishes, Rosie

Posted 1 year ago

“I love the convenience of this website as I always order from the USA for gifts to be delivered in the UK. The only issue I have is when I want to send more than one item to the same address. There is no option to link the gifts to one delivery and to pay one delivery fee. Other than that, I love this website!”

Helpful Report

Posted 1 year ago

Hello Tina! Thank you for your lovely 4-star review! We’re delighted to hear that you find our website convenient for sending gifts internationally. We appreciate your feedback about linking multiple items for a single delivery fee, as it’s always helpful to know how we can improve the shopping experience. Best wishes, Rosie

Posted 1 year ago

“Excellent service so far”

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Posted 1 year ago

Hello! Thank you for your wonderful 5-star review! We’re thrilled to hear that you’ve had an excellent experience with our service. Your satisfaction is our top priority, and we’re glad that we could meet your expectations. Best wishes, Rosie

Posted 1 year ago

“flowers were bought for me as a gift foliage limp and list colour and roses were dead within 4 days. very disappointing”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I'm truly sorry to hear about the condition of the flowers you received. I understand how disappointing it must be to see foliage that is limp and flowers that wilt within just a few days. We strive to deliver the highest quality products, and it's clear that we fell short in this instance. If you haven't already, please reach out to enquiries@prestigeflowers.co.uk with your delivery details and 'REVIEW' in the subject line. Please also include some images of the bouquet. Thank you for bringing this to our attention. Best wishes, Rosie

Posted 1 year ago

“Very quick turnaround from ordering the night before to receiving in the afternoon. Was not very impressed with the bouquet though, I selected the large bunch but it looks to be a small.”

Helpful Report

Posted 1 year ago

Hello! Thank you for taking the time to share your thoughts. We’re glad to hear you appreciated the quick turnaround time for your order. However, we're sorry to learn that the bouquet didn’t meet your expectations, especially regarding the size. Your feedback is important to us as we continually strive to improve our offerings. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 1 year ago

“I received a beautiful bunch of flowers for a special occasion yesterday. They were cream an pink roses . I have followed tge instructions by cutting off 2cm of the stem at an angle . They ave been placed in the shade . I am so disappointed. There is obviously a problem with the pink variety of roses. .hoping you can send a Fresh bunch please .one day old is not acceptable. Please can I have a reply . Kathryn”

Helpful Report

Posted 1 year ago

Hello Kathryn, Thank you for taking the time to share your experience. I'm truly sorry to hear that your roses did not meet your expectations and that you are feeling disappointed. We aim to provide beautiful and fresh flowers for every occasion, and it’s clear we missed the mark this time. If you could please reach out to enquiries@prestigeflowers.co.uk with your details, we would be more than happy to assist you further and find a resolution. Please include some images in your email. Best wishes, Rosie

Posted 1 year ago

“Is this a real company or is it fake? Ordered flowers May 2., it still hasn't arrived. Several attempts to reach customer service. No answer on mail and the phone number doesn't seem to be in use. If this really is a company it certainly is the worst customer service I've ever experienced in UK. Shame on you.”

Helpful Report

Posted 1 year ago

Hello, I truly appreciate you sharing your experience with us, and I am sincerely sorry to hear about the issues you've faced with your order. I understand how concerning and frustrating it must be to not receive your flowers and to struggle with reaching our customer service. I can confirm that our customer service team responded to your email on the morning of May 6th, and we received your reply the following day. This matter is currently being looked into. Additionally, please note that our phone lines are open and fully operational. Thank you for your patience. Best wishes, Rosie

Posted 1 year ago

“Easy to use website, good selection of flowers, cards presants and a free voice message( if you want to send one) Im happy to have an account with Prestige flowers, I took the very reasonable account option for a year so, when I send flowers again, I dont pay any more delivery charges.”

Helpful Report

Posted 1 year ago

Hello! Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our website easy to use and appreciated the variety of flowers and gifts we offer. It's great to know that you took advantage of our annual account option to save on delivery charges. Best wishes, Rosie

Posted 1 year ago

“It's great to see an online florist that offers options for Interternational Mother's Day for those of us living overseas. It would be useful if the field for billing adddresses includes an option to select another country, just for the reassurance that your order is going to be accepted. I also really appreciated paypal being a payment option. Lovely range of flowers to choose from. Thank you.”

Helpful Report

Posted 1 year ago

Hello Helen! Thank you for your thoughtful 4-star review! We’re so glad to hear that you appreciate our options for International Mother's Day and the range of flowers we offer. Your suggestion about adding a billing address country selection is very helpful, and we’ll definitely take it into consideration. It’s great to know that you found PayPal convenient too. We look forward to serving you again soon! Best wishes, Rosie

Posted 1 year ago

“Excellent choice of flowers”

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Posted 1 year ago

Hello Trish! Thank you for your wonderful 5-star review! We’re so pleased to hear that you think we have an excellent choice of flowers. Best wishes, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,028 reviews