Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,221 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,221 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bouquet from Prestige Flowers, expecting the beautiful, full arrangement shown on their website (first image). However, what I actually received was completely different – a much smaller bouquet with far fewer flowers, wrapped in black paper that looks more suited for a funeral (second image). The difference between what was advertised and what arrived is unacceptable. This is misleading advertising, and I feel like I paid for something I did not receive. Extremely disappointed with this order and will not be using Prestige Flowers again. Would not recommend.”

Helpful Report

Posted 1 year ago

Hello Sergey, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience did not meet your expectations. We strive to provide accurate representations of our arrangements and I can understand how receiving something different would be disappointing. Please note we do advertise a medium size bouquet as stated on the website. As you purchased the standard size, there are fewer stems in the bouquet. Best regards, Katie

Posted 1 year ago

“Love ur site I ordered so many different things and the response has always been beautiful…”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review, DJ! We're absolutely thrilled to hear that you've loved our site and that your orders have always met your expectations. Best wishes, Rosie

Posted 1 year ago

“Very informative website. Very impressed will definitely recommend you.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review, Sue! We’re so glad to hear that you found our website informative and that you are impressed with our service. Your recommendation means a lot to us! Best wishes, Rosie

Posted 1 year ago

“Hi. I don't receive my order yet. Delivery date was on the 8 March. Disgusting”

Helpful Report

Posted 1 year ago

Hello Vasile, Thank you for your feedback. I’m really sorry to hear that your order has not arrived yet. We understand how frustrating this can be, and I appreciate your patience as we work to resolve this issue. I can see that this has been delivered. Best regards, Katie

Posted 1 year ago

“It’s an easy website to use and as it’s my first order I can’t comment on the flowers but I will do once I have received them. Looking forward to seeing the first I’m sending to my dear sister!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 4-star review! We're glad to hear that you found our website easy to use. We hope your flowers bring joy to your dear sister when they arrive! Best wishes, Rosie

Posted 1 year ago

“Flowers didn't arrive. Ordered 6 days prior to anniversary but at 4pm on the actual day received an email to say they wouldn't be delivered. Do not rely on this company.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your flowers did not arrive as expected on such an important day. We strive to provide timely deliveries, and it's disappointing to learn we let you down. I can see that our team have responded to your email and this was delivered successfully the following day. Best regards, Katie

Posted 1 year ago

“Flowers were half dead on arrival. They perked up for about a day after being put in water but completely dead after 2 days.”

Helpful Report

Posted 1 year ago

Hello Dan, Thank you for your feedback. I’m genuinely sorry to hear that the flowers you received were not in good condition. We strive to deliver fresh and beautiful arrangements, and it’s disappointing to hear that we fell short this time. I can see that our customer service team has responded to your email. Best regards, Katie

Posted 1 year ago

“Very disappointed considering upgraded to a larger bunch and paid more didn't feel value for money 5 roses and 3 lily's don't bother wasting your money.”

Helpful Report

Posted 1 year ago

Hello Stacey, Thank you for your feedback. I’m really sorry to hear that you felt your order did not provide the value you expected, especially after upgrading. We aim to provide beautiful arrangements that satisfy our customers, and it’s disheartening to know we missed the mark this time. If you’d like to discuss this further, please reach out to us at enquiries@prestigeflowers.co.uk with your order details. Please include some images of the bouquet in your email. Warm regards, Katie

Posted 1 year ago

“Your website promotes next day delivery if ordered by 10pm. Your tracking with royal mail indicates my flowers had a ‘requested’ date of today which havent even arrived and are currently sat in some warehouse in a box”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see your order was delivered the following day. Warm regards, Katie

Posted 1 year ago

“Great selection competitive prices and ease of usage on website”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review, Andrew! We're delighted to hear that you found our selection, prices, and website ease of use to your liking. Your feedback is greatly appreciated! Best wishes, Rosie

Posted 1 year ago

“Beautiful flowers. Fast delivery options, really easy to use website with great choices, highly recommend 👌”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review, Joy! We're so glad to hear you loved the flowers and found our website easy to use. Best wishes, Rosie

Posted 1 year ago

“Very very disappointed, they look nothing like the photo of the bouquet I ordered.”

Helpful Report

Posted 1 year ago

Hello Sheila, Thank you for taking the time to share your thoughts. I'm really sorry to hear that the bouquet you received didn't resemble what you expected from the photo. We understand how disappointing it is when an order doesn't meet your expectations. If you could send us some clear photos of your bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we would be happy to investigate this further for you. Best wishes, Tom

Posted 1 year ago

“I love prestige flowers I always use them. It's a shame the app doesn't work anymore and can't download their new one as it's not compatible with my phone which is a new phone.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for your wonderful 5-star review, Dave! We truly appreciate your loyalty and are delighted to hear you love our flowers. We're sorry to hear about the app compatibility issue and appreciate your feedback. Best wishes, Rosie

Posted 1 year ago

“Wouldn't really use this service again. Then roses were damaged and bruised.”

Helpful Report

Posted 1 year ago

Hello Jamaal, Thank you for your feedback, and I’m really sorry to hear that the roses you received were damaged and bruised. We always aim for our products to arrive in perfect condition, and it’s unfortunate that we didn’t meet that expectation this time. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would like to look into this for you. Best wishes, Rosie

Posted 1 year ago

“Received a mix of roses and lily's as planned but multiple lily head were broken when the box was opened. Disappointing because it would of been a great gift.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your feedback. I’m truly sorry to hear about the condition of the lilies upon opening the box. We aim to deliver beautiful arrangements, and it’s disappointing to know we fell short this time. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 1 year ago

“Ordered a nice bouquet of flowers for my mom, and it was (not) delivered with Royal Mail. First of all, in which state are those flowers when picked up a day before by someone, in order to be delivered the next day. Moved around so many times.. Secondly, the proof of delivery picture was showing the flowers literally thrown into someone’s garden, definitely not my mom’s. Very bad service and very dissapointed.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. I'm truly sorry to hear about the issues with your order and the state in which the flowers arrived. It's unacceptable for any delivery to be mishandled, and I can understand how disappointing that must be. Your comments about the delivery photo and the condition of the flowers are concerning, and we take such feedback seriously. We're committed to improving our service, and your input helps us in that endeavor. If you haven't already, please reach out to our customer service team who will look into this for you. Best wishes, Katie

Posted 1 year ago

“DO NOT USE THIS COMPANY ordered flowers and chocolates for elderly relatives birthday. They supposedly tried delivery at 9pm, which was far too late and pointless when birthday was over. Still not received any flowers or chocolates. Three emails and they’re still refusing to refund. They said the 83 year old relative can arrange to collect the item themselves. Even though we paid delivery and relative unable to collect them.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry for the inconvenience and disappointment you experienced with your order. It's upsetting to hear that the delivery timing was not suitable, especially for a special occasion. I understand your frustration regarding the lack of resolution and the difficulty with collection. Please know that we take your concerns seriously, and your comments will help us improve our service. I have located your order and can see that it was delivered successfully the following day. Warm regards, Katie

Posted 1 year ago

“The flowers did not look like the image on the site and stems were broken. Disappointed that they did not have the wow factor I thought they would for the recipient. Wanted a local florist but could not find one on line. Would not use again as expensive for what they were.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the flowers didn’t meet your expectations and that you experienced broken stems. We strive to provide arrangements that truly impress, and it’s disappointing to know that we fell short this time. I have located your order and can see that this has been resolved with our customer service team. Best wishes, Katie

Posted 1 year ago

“Buyer beware, don't expect the delivery next day. If only I could give them 0 stars. Flowers ordered for a special birthday and were advertised as next day delivery, placed the order in food faith only to find out that they can't deliver on what they advertised. 2 days later and still no flowers. Despite reaching out to customer services there has been no resolution or flower's. They continually spout rubbish about 3rd party suppliers/ couriers and how it's outwith their control. I have now had to escalate the issue to PayPal. I would advise you purchase from a more trustworthy retailer as Prestige are certainly not trustworthy.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can see that this was delivered the following day on the 8th. Warm regards, Katie

Posted 1 year ago

“Well done sending your next day delivery via Royal Mail. Only took them 3 days. Flowers are nice, but essentially pointless! Have had much better experience with you in the past. Suggest changing to a more reliable courier”

Helpful Report

Posted 1 year ago

Hello Michael, Thank you for taking the time to share your thoughts. I'm really sorry to hear about the delivery delay you experienced with Royal Mail, and I completely understand your frustration. We aim for prompt service, and it's disappointing to hear that we missed the mark this time. I’m glad to hear you liked the flowers, but I understand how the delay can overshadow that. We appreciate your suggestion regarding our courier service, and we’ll certainly look into more reliable options to ensure a smoother experience for our customers in the future. Best regards, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,221 reviews