Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,774 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,774 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered flowers to cheer a friend who is unwell ..paid for next day delivery yesterday..abx friend has stayed in all day to tecive them..as royal mail claims delivery before 1pmtoday.its 5.39 and still no flowers.. I should have read reviews before using this service”

Helpful Report

Posted 11 months ago

Hello Angela, We sincerely apologise for the frustration you've experienced with your order. It’s disappointing to hear that your friend has not received their flowers as expected. We completely understand the importance of timely delivery, especially when trying to uplift someone in need. Please know that we value your feedback and will use it to enhance our services moving forward. If not done already, please reach out to our customer support team at enquiries@prestigeflowers.co.uk with your order number. Best wishes, Katie

Posted 11 months ago

“Good customer service”

Helpful Report

Posted 11 months ago

Hello Denis, Thank you for your fantastic 5-star review! We’re delighted to hear that you experienced good customer service. Your feedback is invaluable to us, and we’re here to ensure you have a wonderful experience every time. We appreciate your support and look forward to serving you again! Best wishes, Katie

Posted 11 months ago

“Ordered flowers to be deliver on the 6th of February and have received a email on the 6th from Royal Mail saying they have just received the flowers and they will be delivered on the 7th so how can you say it’s next day delivery if ordered before 10pm when you clearly cannot manage it! Terrible company, avoid at all costs.”

Helpful Report

Posted 11 months ago

Hello, We’re truly sorry to hear about the delivery issues you encountered. We understand how frustrating it can be when expectations are not met, especially regarding timing. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit as advised on our website. Thank you for your feedback, and we’ll work to improve our processes to prevent this in the future. Best wishes, Katie

Posted 11 months ago

“I wish I'd also read the reviews the order my friend received weren't the one's I ordered I mean 5 flowers come on they weren't exactly cheap stay away from this site.”

Helpful Report

Posted 11 months ago

Hello, We’re very sorry to hear that the order received was not what you expected. We always aim to deliver the exact arrangements as requested. We do advise on the website that the lilies are delivered in bud. Once they have bloomed the image will look more like online. Best wishes, Katie

Posted 11 months ago

“I ordered a large flowers for 54 pounds 💐 the large one looks like 3.99 aldi small flower.m really disappointed!! I wasted my money”

Helpful Report

Posted 11 months ago

Hello, We’re really sorry to hear that you were disappointed with your order and that it did not meet your expectations. We always aim to provide high-quality arrangements, and it’s concerning to know you felt this way. If you could send images of the bouquet to enquiries@prestigeflowers.co.uk, we’d love the opportunity to look into this further for you. Best wishes, Katie

Posted 11 months ago

“Beautiful flowers always.”

Helpful Report

Posted 11 months ago

Hello Joanne, Thank you so much for your lovely 5-star review! We’re delighted to hear that you consistently find our flowers beautiful. Your support truly means a lot to us, and we can’t wait to brighten your day with more stunning arrangements in the future! Best wishes, Katie

Posted 11 months ago

“Received my flowers Tuesday and already the Roses are dropping very disappointed 😕”

Helpful Report

Posted 11 months ago

Hello, We’re truly sorry to hear that your roses are not meeting your expectations and are dropping so soon. This is not the quality we strive to deliver, and your disappointment is completely understandable. Please could you forward us some images of the bouquet to enquiries@prestigeflowers.co.uk with the delivery postcode and ‘REVIEW’ in the subject line? We would like to look into this for you. Best wishes, Katie

Posted 11 months ago

“They state 'next day delivery ' and '100% satisfaction guaranteed' . They missed delivery on my mums birthday and spent all their time blaming Royal mail. There response was to copy paste the following from their small print . 4.1.1 By making a purchase from Prestige Gifting, you are not entering into any contract that guarantees a specific time between times stated. At peak times we reserve the right to extend delivery times. During peak periods, if we miss the specified delivery date but still deliver the order you will not be entitled to a full refund. Any remedy will be discretionary. This does not affect your statutory rights I suggested they put that on their website front page. I'd advise to go elswhere if you want delivery on time and good customer service.”

Helpful Report

Posted 11 months ago

Hello, We genuinely apologise for the frustration caused by the missed delivery on such an important occasion. We understand how crucial timely delivery is, especially for special events like a birthday. Your comments about our policies are appreciated, and we continually strive to improve clarity on our website. I can see that your order was delivered today. Best wishes, Katie

Posted 11 months ago

“Worst customer service avoid using them”

Helpful Report

Posted 11 months ago

Hello, We sincerely apologise for the dissatisfaction you've encountered with our customer service. It's disheartening to hear that we did not meet your expectations. We value every customer's experience and are constantly working to enhance our service. Your feedback is important to us, and we would appreciate the opportunity to make things right. If you have any specific concerns, please feel free to reach out to us directly at enquiries@prestigegifting.co.uk. Thank you for sharing your thoughts. Kind regards, Katie

Posted 11 months ago

“Easy ordering, exquisite flowers, third delivery ordered since finding this service...perfect 🌹”

Helpful Report

Posted 11 months ago

Hello there, Thank you for your glowing 5-star review! We're thrilled to hear that you found the ordering process easy and that our flowers have consistently impressed you. Best wishes, Katie

Posted 11 months ago

“Shocking! Ordered sympathy flowers to be delivered Sunday- they still haven’t arrived! Offered £5.99 ‘goodwill gesture’ for invisible £75 bouquet.”

Helpful Report

Posted 11 months ago

Hello, We sincerely apologise for the trouble you've experienced with your order. It’s disappointing to learn that the flowers did not arrive as expected, especially during such a sensitive time. We strive to ensure timely deliveries and it's disappointing that we fell short in your case. Your feedback regarding our goodwill gesture is noted, and we truly appreciate you bringing this to our attention. We always aim to provide value to our customers, and your comments will help us improve our services. Thank you for sharing your experience with us. Kind regards, Katie

Posted 11 months ago

“Thank you so much for such a beautifully packaged bouquet, card and gift which you sent to my elderly mother. She was overjoyed and is looking forward to her afternoon tea. I was worried they wouldn’t turn up on time as everything I normally send her is days late no matter how far in advance I order but you were bang on time. Amazing. Thank you again.”

Helpful Report

Posted 11 months ago

Hello Trudi, Thank you for your wonderful 5-star review! We’re so pleased to hear that your mother loved the beautifully packaged bouquet and gift. We strive to ensure timely deliveries, and it’s fantastic to know we hit the mark for you. We appreciate your kind words and look forward to helping you create more joyous moments in the future! Best wishes, Katie

Posted 11 months ago

“What a disappointing bunch of flowers received today for a staff member who had lost a parent suddenly! The flowers themselves were ok and the delivery fast, but we upgraded to a bigger size and considering there was £10 off and with the cost of delivery was still £41. The amount of flowers given were shocking!! I'd hate to have paid £51 for a bunch of flowers that I could have picked up in the shop for about £15. Will not be using again and like many others wish I'd looked at reviews beforehand.”

Helpful Report

Posted 11 months ago

Hello Jo, We’re truly sorry to hear that the flowers you received did not meet your expectations, especially during such a sensitive time. We always strive to provide beautiful arrangements that reflect the value paid, and it’s disappointing to learn that we fell short in this instance. Your feedback is crucial for us to improve our service, and we will certainly look into your comments regarding the flower quantity in relation to the size upgrade. If you have any further feedback or images you'd like to share, please feel free to reach out to us directly at enquiries@prestigegifting.co.uk. Thank you for your input, and we appreciate you taking the time to share your experience with us. Kind regards, Katie

Posted 11 months ago

“They came today for my wife the water had leaked and the box was damp and drained the roses had a brown edge to the from being dry very dissapointed as normaly have a good service KIND REGARDS TIM SMITH”

Helpful Report

Posted 11 months ago

Hello Tim, We're very sorry to hear about your experience with your recent order. It's concerning to learn that the condition of the flowers was not up to the standard we aim for, and we're disappointed that we let you down this time. Your feedback is vital, and we will ensure that it reaches our team for improvement. If not done already, please could you send us some images of the bouquet to enquiries@prestigegifting.co.uk with your order number and ‘Review’ in the subject line? Kind regards, Katie

Posted 11 months ago

“MISLEADING PHOTOS - Honestly couldve gotten this for £5 on Tesco and just mailed it. It wouldve been cheaper. No way this is worth £20 of flowers plus shipping! Never ordering from them again”

Helpful Report

Posted 11 months ago

Hello, We’re sorry to hear that you felt the photos were misleading and that you were unsatisfied with the value of your order. Your feedback is important to us, as we strive to provide high-quality products that reflect the images presented on our site. We do state on the website that it is a medium size shown. As you ordered a standard size, there are fewer stems. We understand your frustration and will forward your comments to our team to ensure we are meeting expectations and delivering value our customers can appreciate. Thank you for sharing your thoughts with us. Warm regards, Katie

Posted 11 months ago

“Always had beautiful flowers from prestige flowers”

Helpful Report

Posted 11 months ago

Hello John, Thank you for your wonderful 5-star review! We're thrilled to hear that you’ve always received beautiful flowers from Prestige Flowers. Your satisfaction means the world to us, and we can’t wait to continue providing you with more stunning arrangements in the future! Best wishes, Katie

Posted 11 months ago

“Extremely disappointed with this company and their attitude. I wanted to support a local business and guaranteed next day delivery was stated on the website if the order was made before 10pm I made the order around 5pm for a birthday gift for my elderly relative the delivery address was LOCAL, about a 10 min drive from the shop. They sent the flowers via Royal Mail to their MIDLAND Hub about 300 miles away so no surprise they didn't arrive the next day. Their response was not sympathetic, just a standard T&C blurb about deliveries to certain 'hard to reach' areas may take another day which in our case did not apply. They did offer a 4 pound credit on any future offers. Big deal. Not exactly the 100% satisfaction guaranteed offer their website states. Will not being using them again.”

Helpful Report

Posted 11 months ago

Hello, We sincerely apologise for the disappointment you've experienced with your order and the delivery issues you faced. It's upsetting to hear that we did not meet your expectations, especially as you were trying to support a local business. We take your feedback seriously and will review our processes to ensure that we communicate delivery timelines clearly and handle every order with the care it deserves. Your experience is not reflective of the service we aim to provide, and we truly appreciate you bringing this to our attention. Warm regards, Katie

Posted 11 months ago

“Ordered the medium Rose and Freesia bouquet. Very disappointed with the quality and quantity of flowers. Roses had died within days and there was far too much greenery. Would not recommend”

Helpful Report

Posted 11 months ago

Hello Sharon, We’re truly sorry to hear that you were disappointed with the quality and presentation of your bouquet. It’s our aim to provide beautiful arrangements that meet our customers' expectations, and we regret that we fell short in your case. We appreciate your feedback and will address these concerns with our team to ensure we are delivering the best quality possible. Thank you for bringing this to our attention. Warm regards, Rosie

Posted 11 months ago

“Shocking bouquet size, nothing like the website pics. Really poor customer care. Avoid”

Helpful Report

Posted 11 months ago

Hello Peter, Thank you for your feedback. We’re really sorry to hear that the bouquet you received did not meet your expectations and that you felt let down by our customer service. We strive to represent our products accurately, and it’s disappointing to know that we fell short this time. We appreciate your input and will address your concerns with our team to help improve our services in the future. Warm regards, Katie

Posted 11 months ago

“Awful, flowers for wife birthday did not arrive on planned date at her work and she wasnt on shift the day they did eventually turn up. Customer service was just generic enail nonsense likely AI generated. From a returning customer, will not be using them again. Very poor.”

Helpful Report

Posted 11 months ago

Hello James, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused by the delayed delivery of the flowers for your wife's birthday. It’s unfortunate when things don’t go as planned, especially when celebrating special occasions. Due to the distance between the delivery address and our distribution centre, deliveries can sometimes take extra time in transit as advised on our website. Warm regards, Katie

Posted 11 months ago

Prestige Flowers is rated 4.4 based on 273,774 reviews