Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,771 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,771 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible bouquet! Small and empty, not what I paid for. I asked for the biggest, and my friend got the smallest but they charged and no refund or apology.”

Helpful Report

Posted 11 months ago

Hello, Thank you for bringing this to our attention. I'm truly sorry to hear that the bouquet did not meet your expectations, and I understand how disappointing that must be. We aim to provide high-quality flowers and excellent service, and it’s clear we missed the mark this time. We will use your feedback to continue to improve our service going forward. Kind regards, Katie

Posted 11 months ago

“I always use prestige flowers The flowers are always nice and always delivered on time”

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Posted 11 months ago

Hello Paul, Thank you for your fantastic 5-star review! We're so pleased to know that you consistently enjoy our flowers and that they arrive on time. Best wishes, Rosie

Posted 11 months ago

“Amazing 10/10 easy to website great selection and fantastic delivery time!”

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Posted 11 months ago

Hello Greg, Thank you for your amazing 5-star review! We're so glad to hear that you found our website easy to use and enjoyed our fantastic selection. It's great to know that our delivery times met your expectations! Best wishes, Tom

Posted 11 months ago

“Good delivery on time nice flowers”

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Posted 11 months ago

Hello Kevin, Thank you for your fantastic 5-star review! We're so pleased to hear that your delivery was on time and you loved the flowers. Our goal is to make your experience as smooth and enjoyable as possible. Best wishes, Rosie

Posted 11 months ago

“Easy website, good range of flowers at a reasonable price. Excellent delivery options”

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Posted 11 months ago

Hello Rachel, Thank you for your lovely 4-star review! We’re glad to hear you found our website easy to navigate and enjoyed our range of flowers at reasonable prices. It’s great to know that our delivery options met your expectations. Best wishes, Rosie

Posted 11 months ago

“My girlfriend loved the flowers i sent her”

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Posted 11 months ago

Hello Finley, Thank you for your fantastic 5-star review! We're so glad to hear that your girlfriend loved the flowers you sent her. It’s wonderful to know that we could help make that special moment even more memorable! Best wishes, Rosie

Posted 11 months ago

“I’ve used Prestige a number of times, great choice on the website and the flowers delivered are great quality and always on time.”

Helpful Report

Posted 11 months ago

Hello Tim, Thank you for your fantastic 5-star review! We’re so pleased to hear that you've enjoyed using our website and that the quality of our flowers and timely delivery have met your expectations. Best wishes, Rosie

Posted 11 months ago

“Very easy going Flower Company, i’ve bought flowers from here a numerous of times and love the effort the team puts in. I will never get flowers from anywhere else apart from here.”

Helpful Report

Posted 11 months ago

Hello, Thank you so much for your incredible 5-star review! We're overjoyed to hear that you've had such positive experiences with us. Best wishes, Rosie

Posted 11 months ago

“For the price it is not worth it they came and they look absolutely nothing like to the ones I chose on the website and the flowers look like they are dying payed extra money for a size medium and they are a normal size like Tesco flowers so disappointed in these flowers I won’t be buying flowers with this company again should have read the reviews before buying never again!”

Helpful Report

Posted 11 months ago

Hello Tatiana, Thank you for sharing your feedback with us. I sincerely apologise for the disappointment with your order. It’s disheartening to hear that the flowers did not meet your expectations, and we appreciate your concerns regarding their quality and appearance. If not done already, please could you forward us some photo of the bouquet to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line? We would like to look into this for you. Best wishes, Rosie

Posted 11 months ago

“Ordered two bouquets in size large and they have arrived in a terrible state. The flowers are wilted and they definitely do not look like a large bouquet whatsoever. I’d be embarrassed to give these away to the people I ordered them for. Will not use this service again.”

Helpful Report

Posted 11 months ago

Hello Alannah, Thank you for taking the time to share your experience. I’m very sorry to hear about the disappointment you faced during your order. Your feedback is incredibly valuable to us, and we will be addressing these issues with our team to improve our service moving forward. If not done already, please could you send us some images of the bouquets to enquiries@prestigeflowers.co.uk with your order number and ‘REVIEW’ in the subject line? Best wishes, Rosie

Posted 11 months ago

“Terrible. Website glitched over and over caught in a loop of checks. Directed to web chat who directed me to helpline. All they could suggest was deleting the order and starting again, which I did. Payment then couldn’t be processed. Called helpline to order over the phone. Helpline only supports the most basic service. Couldn’t check account details, amend order or offer any suggestions over the phone. They also couldn’t order the card. I just cancelled the entire process in the end.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your experience, and I sincerely apologise for the frustration you encountered while trying to place your order. It's disappointing to hear about the technical issues with our website and the challenges you faced with our customer support. We strive to provide a seamless experience for our customers and clearly, we fell short in your case. Your feedback is crucial, and I will ensure that it is addressed with our team to prevent similar issues in the future. If you have any further concerns or suggestions, please feel free to reach out to us directly. We truly value your input. Best wishes, Rosie

Posted 11 months ago

“Great Service, so easy to use”

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Posted 11 months ago

Hello Sunindra, Thank you for your amazing 5-star review! We’re so pleased to hear that you found our service great and easy to use. Your feedback is incredibly encouraging, and we look forward to continuing to provide you with stellar service in the future! Best wishes, Katie

Posted 11 months ago

“Had flowers delivered on Wednesday for a friend's 70th birthday. They came on time. But looked pitiful. I was embarrassed. Will nor use again. And not cheap. I could have gone to Asda and got for a third of the price.”

Helpful Report

Posted 11 months ago

Hello Anne, Thank you for taking the time to share your thoughts with us. We're truly sorry to hear that the flowers didn't meet your expectations and that you felt embarrassed by their appearance. We understand how important it is for such occasions to have a meaningful and beautiful presentation. Your feedback is invaluable, and we will certainly take this into account as we strive to improve our service. If you'd like to reach out to our customer support team at enquiries@prestigeflowers.co.uk, we would appreciate the opportunity to make this right for you. Best wishes, Katie

Posted 11 months ago

“Easy to understand and use. Very clear information to help 👍”

Helpful Report

Posted 11 months ago

Hello Stephen, Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our information clear and easy to understand. Your feedback is incredibly encouraging, and we’re committed to making your experience as smooth as possible. We look forward to serving you again soon! Best wishes, Katie

Posted 11 months ago

“Flowers, that you delivered today to Elena Selmi in Oxford, arent’t beautiful as in the picture on website. I am very disappointed. I will not buy your flowers anymore Giusy Barbara”

Helpful Report

Posted 11 months ago

Hello Giusy, Thank you for sharing your feedback with us, and we’re truly sorry to hear that the flowers did not meet your expectations. We understand how disappointing it can be when something doesn't look as anticipated. Please could you send us some photos, including a Birds Eye view, to enquiries@prestigeflowers.co.uk with your order number and ‘Review’ in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 11 months ago

“I ended up cancelling my order so I never got any flowers, but customer service helped me cancel the order and get my refund super quickly even tho it was the middle of the night so they get five stars”

Helpful Report

Posted 11 months ago

Hello, Thank you for your amazing 5-star review! We're glad our customer service was able to assist you promptly, even at such an unconventional time. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We hope to have the opportunity to serve you in the future! Best wishes, Katie

Posted 11 months ago

“No delivery on the date promised. Awaiting an update.”

Helpful Report

Posted 11 months ago

Hello Sarah, We sincerely apologise for the inconvenience caused by the delay in delivery. We understand how important it is to receive your order on the promised date, and we regret that we have let you down on this occasion. I can see that you are in contact with your customer support team. Best wishes, Rosie

Posted 11 months ago

“I ordered flowers to cheer a friend who is unwell ..paid for next day delivery yesterday..abx friend has stayed in all day to tecive them..as royal mail claims delivery before 1pmtoday.its 5.39 and still no flowers.. I should have read reviews before using this service”

Helpful Report

Posted 11 months ago

Hello Angela, We sincerely apologise for the frustration you've experienced with your order. It’s disappointing to hear that your friend has not received their flowers as expected. We completely understand the importance of timely delivery, especially when trying to uplift someone in need. Please know that we value your feedback and will use it to enhance our services moving forward. If not done already, please reach out to our customer support team at enquiries@prestigeflowers.co.uk with your order number. Best wishes, Katie

Posted 11 months ago

“Good customer service”

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Posted 11 months ago

Hello Denis, Thank you for your fantastic 5-star review! We’re delighted to hear that you experienced good customer service. Your feedback is invaluable to us, and we’re here to ensure you have a wonderful experience every time. We appreciate your support and look forward to serving you again! Best wishes, Katie

Posted 11 months ago

“Ordered flowers to be deliver on the 6th of February and have received a email on the 6th from Royal Mail saying they have just received the flowers and they will be delivered on the 7th so how can you say it’s next day delivery if ordered before 10pm when you clearly cannot manage it! Terrible company, avoid at all costs.”

Helpful Report

Posted 11 months ago

Hello, We’re truly sorry to hear about the delivery issues you encountered. We understand how frustrating it can be when expectations are not met, especially regarding timing. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit as advised on our website. Thank you for your feedback, and we’ll work to improve our processes to prevent this in the future. Best wishes, Katie

Posted 11 months ago

Prestige Flowers is rated 4.4 based on 273,771 reviews