Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,775 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,775 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Amazing service! I ordered flowers from France for my girlfriend in London, and they were delivered perfectly. The bouquet was beautiful, and the process was seamless. Highly recommend!”

Helpful Report

Posted 11 months ago

Hello, Thank you for your fantastic 5-star review! We're so glad to hear that your experience ordering flowers from France was seamless and that they were delivered perfectly. It's wonderful to know that the bouquet made a great impression. We truly appreciate your recommendation and look forward to helping you again in the future! Best wishes, Katie

Posted 11 months ago

“Ordered La Belle medium arrangement at 9pm and. Delivered following morning before 10am. Can’t fault the delivery but more importantly the quality of the arrangement and roses were fantastic. First time using Prestige and would definitely use again.”

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Posted 11 months ago

Hello Daniel, Thank you so much for your fantastic 5-star review! We're thrilled that you were impressed with both the speedy delivery and the quality of the arrangement. It's great to hear that your first experience with Prestige Flowers was such a positive one. We can't wait to serve you again in the future! Best wishes, Katie

Posted 11 months ago

“very easy to use”

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Posted 11 months ago

Hello Matthew, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our service very easy to use. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to assisting you again in the future! Best wishes, Katie

Posted 11 months ago

“Don't believe the pictures. I paid extra and ordered a large bouquet for my wife, and what was delevered was not much better than the paltry offerings you would expect to get from a petrol forecourt. The only thing prestige about the flowers was the, no, wait, nothing at all!”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the bouquet did not meet your expectations. We aim to provide beautiful arrangements that delight our customers, and it’s disheartening to hear that we fell short in your case. I understand how important it is to present a meaningful gift, and I assure you that your experience is not reflective of our usual standards. If you could please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, we can look into this for you. Warm regards, Rosie

Posted 11 months ago

“Absolutely brilliant”

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Posted 11 months ago

Hello, Thank you so much for your fantastic 5-star review! We’re thrilled to know you found our service absolutely brilliant. Your feedback truly brightens our day, and we can’t wait to assist you again in the future! Best wishes, Katie

Posted 11 months ago

“Sent a hamper to a surgeon as a thank you. He never received. When I was advised at my next appointment, Prestige then refused to help just blamed the courier. Buyer beware! Shocking after service!”

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Posted 11 months ago

Hello Tim, Thank you for sharing your experience, although I'm truly sorry to hear about the issue with your delivery. We understand how important it is to express gratitude and it’s disappointing to learn that your gift didn’t arrive as intended. While we strive to ensure that deliveries go smoothly, sometimes circumstances beyond our control can impact the outcome. I’ve located your order and see that the head of the department contacted you this morning with a resolution. Warm regards, Rosie

Posted 11 months ago

“Iam absolutely disgusted with the flowers that arrived today. I paid over £90 for flowers a candle and a card. You need to rethink your sizes for the bouquets because I did NOT receive a large. And,,,, ALL the roses in the bouquet are dead, blackened along the tips and withering..... Also this review will not let me upload photos of the flowers, what a shambles of a company !! Do not buy from this lot !!!”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback, although I’m truly sorry to hear about your disappointment with your recent order. We pride ourselves on delivering high-quality flowers, so it’s upsetting to learn that the bouquet you received did not meet your expectations. We understand the importance of giving the perfect gift and how disappointing it can be when that doesn’t happen. Please know that your comments about the size and quality of the flowers are taken seriously, and we will certainly address this with our team to improve our service. I have also reached out via email to look into this for you. Warm regards, Ellie

Posted 11 months ago

“I always use Prestige for their beautiful flowers and gifts for our friends and relatives in the uk. Service is prompt and the website is easy to use”

Helpful Report

Posted 11 months ago

Hello Simon, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you consistently choose Prestige for our beautiful flowers and gifts. It's great to know that our prompt service and easy-to-use website enhance your experience. We truly appreciate your support and look forward to serving you again in the future! Best wishes, Katie

Posted 11 months ago

“Revived flowers as a gift from here before and they were beautiful, had to return the favour and buy him a bunch too of some flowers he has pointed out before and he loved!! You guys are amazing and I can’t wait to see the flowers you have sent out for him from me!”

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Posted 11 months ago

Hello Amber, Thank you for your wonderful 5-star review! We're so glad to hear that the flowers you received were beautiful and that you were inspired to return the favour. Best wishes, Katie

Posted 11 months ago

“Excellent service, Flowers always are amazing and great value for money. Highly recommended to others and fast delivery”

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Posted 11 months ago

Hello Kerry, Thank you for your fantastic 5-star review! We’re thrilled to hear that you find our flowers amazing and great value for money. Your high recommendation and positive feedback about our fast delivery truly mean a lot to us. We can’t wait to assist you again soon! Best wishes, Katie

Posted 11 months ago

“Very disappointing experience, ordered Flowers for a birthday and they weren’t delivered on the day. When reaching out to prestige only got poor excuses. Not sure would use this company again.”

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Posted 11 months ago

Hello, Thank you for your review. We’re sorry to hear that your order was not received as expected. After checking the tracking details, I can see that a delivery attempt was made on the chosen date, but no one was available at the address. As this order required a signature due to the special delivery service, it could not be left unattended. However, I can confirm that delivery was successfully completed the following day. Warm regards, Katie

Posted 11 months ago

“Fast (next day) delivery but for £36 inc shipping the flowers that arrived are very poor and not even close to how they looked in the image. Won’t be using again”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback regarding your recent order. I’m truly sorry to hear that the flowers you received did not meet your expectations and didn’t resemble the image on our website. We aim to deliver beautiful and high-quality arrangements, and it’s disappointing to learn that we fell short this time. The image we advertise online is a medium size as advised in the description. As you purchased the standard size, there are fewer items in this bouquet. Warm regards, Ellie

Posted 11 months ago

“Very poor service I have stupidly put the wrong post code For flowers I ordered for my gran Not to be delivered till tomorrow so thought I would be able to get it changed Phoned both the company and Royal Mail but apparently there is nothing no one can do to help as I put the wrong address Not everyone is perfect and people do tend to make mistakes sometimes Poor customer service and won’t be using this company again”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your feedback. I’m really sorry to hear about the issues you faced with your order due to the incorrect postcode. I understand how frustrating it can be when mistakes happen, and it’s unfortunate that we couldn’t assist you in making the necessary changes. Your experience is valuable to us, and we appreciate your honesty. We hope you might reconsider giving us another chance in the future. Warm regards, Ellie

Posted 11 months ago

“I paid £10 extra for a large bouquet - what arrived looked nothing like the photo on the website and the bouquet itself was small - I could have gotten better for half the price from a supermarket! When I reached out the advisor explained the bouquet was fine and there was no clear damage- however the photo i provided clearly showed a damaged leaf.”

Helpful Report

Posted 11 months ago

Hello Vicky, Thank you for taking the time to share your feedback. I’m truly sorry to hear that the bouquet you received didn’t match your expectations and that the condition of the flowers was not as it should have been. We aim to provide arrangements that are both beautiful and reflective of what is shown online, so it’s disheartening to learn that we fell short in your case. Your experience is important to us, and I appreciate you bringing this to our attention. Warm regards, Ellie

Posted 11 months ago

“Still waiting for the flowers to be delivered, no one knows where they are...... now I am worried if they will actually arrive and when and what state they will be in... wish I had read the reviews, as so many others!!! Will NOT use again.”

Helpful Report

Posted 11 months ago

Hello, Thank you for reaching out and sharing your concerns. I’m really sorry to hear about the delay with your flower delivery and understand how frustrating this must be for you. We strive to ensure timely deliveries and your feedback is crucial for us in addressing any issues. To maintain the freshness of the bouquet throughout the journey, we include an Aqua Pack/Liquid Gel. This innovative pack contains water and essential nutrients that help nourish the flowers, allowing them to stay fresh and vibrant upon arrival. Warm regards, Ellie

Posted 11 months ago

“Best flowers about”

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Posted 11 months ago

Hello Ashley, Thank you so much for your amazing 5-star review! We’re delighted to hear that you think we offer the best flowers around. Your support truly means a lot to us, and we can’t wait to help you again soon! Best wishes, Katie

Posted 11 months ago

“I was expecting a reasonably large bouquet for £47.00 but it looked like I was given the small bouquet and was disappointed, I didn’t feel they were value for money. I was also surprised they were sent via Royal Mail”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I’m sorry to hear that the bouquet you received didn’t meet your expectations and that you felt it didn’t represent good value for money. We strive to provide beautiful arrangements that delight our customers, and your remarks are essential in helping us achieve that goal. Your experience is important to us, and we appreciate you bringing it to our attention. I have reached out via email to look into this for you. Warm regards, Ellie

Posted 11 months ago

“Very proffesional, fast and reliable service, highly recommended.”

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Posted 11 months ago

Hello Jonah, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service professional, fast, and reliable. Your recommendation means a lot to us, and we look forward to serving you again! Best regards, Katie

Posted 11 months ago

“I am disabled following a severe Stroke. Olivia at Prestige Flowers, helped me through each stage of the order. She was very understanding & patient with me. Such a lovely girl to speak to. Thank you OLIVIA, wonderful customer service. Anne Martin.Xx.”

Helpful Report

Posted 11 months ago

Hello Anne, Thank you for your wonderful 5-star review! We’re so glad to hear that Olivia provided you with the understanding and patience you needed. It’s our priority to ensure every customer feels supported, and we’re delighted you had such a positive experience. Take care, Katie

Posted 11 months ago

“Ordered the standard tulip bouquet. It came with 1 broken stalk and 1 rotten one”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review. I’m very sorry to hear that your tulip bouquet arrived with issues. We aim to provide only the best quality flowers, and it’s disappointing to learn that we fell short in this instance. Your feedback is crucial for us to improve our service, and we appreciate you bringing this to our attention. If you could share some photos of the bouquet with us at enquiries@prestigeflowers.co.uk, along with your order number and 'REVIEW' in the subject line, it would help us address this more effectively. Warm regards, Katie

Posted 11 months ago

Prestige Flowers is rated 4.4 based on 273,775 reviews