Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,221 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,221 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a celebration bunch of flowers . The picture on line was beautiful and full . I ordered a vase at £4 and my total was over £35 so I expected a really nice bunch of flowers for £30 . I could have bought the same bunch from the garage up the road for £6 . I was very disappointed . Was and I actually had to apologise to my neighbour for how bad they were .”

Helpful Report

Posted 1 year ago

Hello Emma, Thank you for taking the time to share your experience, and I’m sorry to hear that the flowers did not meet your expectations. We always aim to provide beautiful, fresh arrangements, and it’s disappointing to know that we fell short this time. I appreciate your feedback regarding the value for money, and we will certainly take your comments into consideration as we continually strive to improve our offerings. If you would be willing, please send us some photos, including a birds-eye view, of the arrangement to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. We would be happy to look into this for you. Best wishes, Katie

Posted 1 year ago

“I ordered a large rose and lily bouquet- the illustration on the website showed a full bouquet with lots of flowers. The one we received only had 4 roses and 1 Lily stem AVOID AT ALL cost - absolutely NOT worth the money - I hate to think what you would get with a small or medium bouquet!”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your feedback. I'm genuinely sorry to hear that the bouquet you received did not match your expectations and that you felt it was lacking in both quantity and quality. We understand how important it is to receive an arrangement that reflects what you envisioned, and it’s disappointing to know we did not deliver in your case. I have reached out via email. Best wishes, Ellie

Posted 1 year ago

“EXCELLENT company and service!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your excellent 5-star review, Rachel! We're thrilled to hear that you had a great experience with our company and service. Your kind words inspire us to continue providing the best for our customers. Best wishes, Rosie

Posted 1 year ago

“My husband sent me flowers For my 60th birthday. Well he paid more than £40 They were terrible The bouquet had 6 flowers Only 6 flowers . Absolutely terrible for the price You get lovely flowers in supermarkets for about 6.99 The flowers were terrible . Shocking”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your feedback. I'm genuinely sorry to hear that the flowers you received for such a special occasion did not meet your expectations. It's disappointing to know that you felt the bouquet was both sparse and unsatisfactory for the price you paid. We strive to provide quality arrangements, and it’s clear we fell short in this instance. If you’d like to discuss this further, please feel free to reach out to us directly at enquiries@prestigeflowers.co.uk. Best wishes, Katie

Posted 1 year ago

“I used Prestige flowers at Christmas and everyone was delighted with the quality of what the received . All were delivered on time and ordering is simple to use. Keep up the good standard.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fantastic 5-star review! We're thrilled to hear that you and your recipients were delighted with the quality of the flowers, and it's great to know that our delivery and ordering process met your expectations. Your feedback motivates us to maintain our high standards! Best wishes, Rosie

Posted 1 year ago

“Not Happy. Ordered a large bouquet, when arrived looked like a small. Talked to customer services but was told this is the norm, will not be ordering again. Bad quality”

Helpful Report

Posted 1 year ago

Hello Kelly, Thank you for taking the time to share your feedback. I’m sorry to hear that the bouquet did not meet your expectations and that you felt the quality was lacking. We aim to deliver beautiful arrangements, so it’s disappointing to know we fell short in your instance. We will relay this back to our team and use this to continue to improve our service and offerings. Best wishes, Rosie

Posted 1 year ago

“Very dissapointing I ordered a large bouquet and received what looks like a very small one. Some flowers past their best. No flower food. Arrived in a box which is not said on the website. I would like my money back”

Helpful Report

Posted 1 year ago

Hello Carole, Thank you for sharing your experience with us. I’m truly sorry to hear that the bouquet you received did not meet your expectations and that some flowers appeared past their best. We strive to deliver beautiful arrangements and it’s disappointing to know we fell short in your case. Regarding the packaging, we aim to ensure the flowers arrive safely, but I understand how this was not communicated on our site. I appreciate your feedback and will share it with our team to improve our service. Please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Rosie

Posted 1 year ago

“Flowers were delivered late and when I opened the parcel Flowers were already withering . I have a door bell and the driver didn't even wait for me to say leave it with my neighbour. I am so disappointed having spent so much money on this selection.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. I sincerely apologise for the delay in delivery and the condition of the flowers upon arrival. We understand how disheartening this can be after placing your trust in us. Your comments about the delivery process are noted, and I’ll ensure they are addressed with our courier service. We want every aspect of your order to reflect our high standards, and I regret that this was not the case for you. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Katie

Posted 1 year ago

“Do not order from this company. Delivery arrived at 8:30pm on requested day . Terrible service and appalling customer service . No apology .”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We are unable to provide our customers with specific delivery times as we use a third party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regards, Katie

Posted 1 year ago

“Absolutely gutted paid so much for flowers for them to look like I’ve bought them from local supermarket won’t ever be ordering again from here waste of money.”

Helpful Report

Posted 1 year ago

Hello Ikra, Thank you for your feedback. I'm really sorry to hear that the flowers did not meet your expectations and that you felt they resembled something from a supermarket. I can understand how disappointing that must be, especially when you’re hoping for something special. I can see you have spoken with our customer service team today. We value your comments and will use them to better our offerings. Best regards, Katie

Posted 1 year ago

“DO NOT order from here, flowers turn up nothing like the image. Very disappointing and you’d be better off going to Tesco. Not to mention after paying £8 for efficient delivery it did not come until a day later.”

Helpful Report

Posted 1 year ago

Hello Alfie, Thank you for your review. I'm genuinely sorry to hear that the flowers did not meet your expectations and that the delivery was delayed. It's understandable to feel disappointed when the product and service don’t align with what was promised. We appreciate your feedback, as it helps us improve. I can see that our customer service team has responded to your email and they are awaiting your reply. Best regards, Katie

Posted 1 year ago

“Poor quality of flowers show you completely something different to what they send flowers are all brown you can tell they’re not fresh flowers. I was very disappointed and embarrassed as they were sent to a friend as a birthday present. Customer service is also very bad not helpful at all.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. I'm truly sorry to hear that the flowers did not arrive in the expected condition. It’s disheartening to know that they were not fresh and that this caused embarrassment for you when gifting them. I appreciate your comments on our customer service, and it’s important for us to improve in this area. Best regards, Katie

Posted 1 year ago

“Very poor, the flowers arrived crammed into a very small box, and once taken out they looked like they were 4 weeks old. The picture of the flowers on the website that I chose for my wife looked so nice but in realty what came was a real disappointment. Looks like prestige flowers have just lost another customer.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback. I'm very sorry to hear that the flowers you received were not up to the standard we aim to deliver. It's disappointing to know that the condition and presentation of the flowers did not match your expectations or what you saw online. We take your comments seriously and would appreciate the opportunity to look into this further. If you could send us images of the arrangement along with your order number to enquiries@prestigeflowers.co.uk, that would help us understand what went wrong. Best regards, Katie

Posted 1 year ago

“Ease of site to use , liked that the flowers came with a vase, value for money!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review, John! We're so pleased to hear that you found our site easy to use and appreciated the inclusion of a vase with your flowers. Best wishes, Rosie

Posted 1 year ago

“Very easy to usewith lots of beautiful options and ability to add as needed.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review, June! We're delighted to hear that you found our site easy to use and appreciated the beautiful options available. Your satisfaction is our priority, and we’re glad you enjoyed your experience! Best wishes, Rosie

Posted 1 year ago

“Dry anorexic flowers and the lilies are closed - the whole presentation was so displeasing to the eye. Will never order again. I mean the handful flowers that you could see looked half dead.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the flowers you received did not meet your expectations. It's disappointing to learn that the quality was lacking and that the presentation was not pleasing. We take pride in delivering beautiful arrangements, and it seems we fell short this time. Please note that flowers are intentionally delivered in bud to ensure maximum freshness and longevity. I can see that our customer service team have responded to your email and they are awaiting some images of the bouquet to look into this further. Best regards, Katie

Posted 1 year ago

“Love ordering my close friends and family flowers from Prestige! Choices are great, always get delivered on time and everyone loves them, the flowers are just perfect and all other extras are a bonus. Great prices too”

Helpful Report

Posted 1 year ago

Hello, Thank you for your amazing 5-star review, Amanda! We're so excited to hear that you love ordering from Prestige Flowers and that our selections, timely delivery, and additional extras make your gifting experience special. Best wishes, Rosie

Posted 1 year ago

“Really disappointed and will not be using Prestige flowers again … the flowers didn’t arrive until very late evening .. after 6.30pm and the bunch was so small that I could have got better value from a local supermarket for half the price . The card that accompanied the flowers was a flimsy print out not even cut properly and the message was not central”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m truly sorry to hear that your experience did not meet your expectations. We strive for timely delivery and high-quality arrangements, so it’s disappointing to know we fell short. Unfortunately, we are unable to provide specific delivery times as we use a third-party courier service, which schedules deliveries independently. While we have no control over this, we sincerely apologise for any disappointment or frustration this may have caused. We appreciate your comments regarding the size and presentation of the flowers and card. If you haven’t already, please send us images of the bouquet to enquiries@prestigeflowers.co.uk, including your order number and 'REVIEW' in the subject line. We would be happy to look into this further for you. Best regards, Katie

Posted 1 year ago

“My son ordered me flowers for mothers day (a month early as he got the month wrong!). Flowers arrived but they were squashed and almost all of them looked hard dead, white roses had brown marks all over them. Brown marks all over the other flowers where the flowers were dying and dirty. He ordered an additional gift box with some handcream and sweets. The card clearly said mothers day but in the box they put a card saying happy valentines. He complained about the state of the flowers and they offered him £10 voucher. He's too quiet to complain but the response is very poor. They apologised and admitted quality was poor so they should have either sent another bouquet or refunded in full not given him a £10 voucher which means they keep the money. They admitted fault but £10 voucher when he paid a lot of money for dead flowers is not good enough. Will not use again and definitely wouldn't recommend”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to provide your feedback. I’m genuinely sorry to hear about the condition of the flowers and the mix-up with the card. We completely understand your frustration, and it’s certainly not the experience we aim to provide. Your comments about our resolution process are noted, and we recognise that a better solution should have been offered. I have reached out via email. Best wishes, Ellie

Posted 1 year ago

“Nice flowers. But ordered large - over £40. Disappointing size. Worth searching Trusted Pilot for 'size' and see what others say. You have been warned.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m sorry to hear that the size of the flowers didn't meet your expectations. We strive to provide detailed information about our arrangements, but I understand how important size can be. Your comments will help us improve our communication with our customers. Best wishes, Katie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,221 reviews