Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,772 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,772 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers started dying after 6 days. Normally good quality. On this occasion they weren't. Over £60 spent. Customer service insist upon making any complaints upto 3 days of receipt. You can only highlight an issue when it happens. Wouldn't let me upload pictures of dying bouquet. Won't buy again from this site. Customer service pointless.”

Helpful Report

Posted 11 months ago

Hello Jason, Thank you for sharing your feedback with us. We're truly sorry to hear that the flowers did not last as long as you expected this time. We understand how disappointing it can be when quality doesn't meet your standards, especially after spending a significant amount. While we aim for the best quality in all our bouquets, sometimes issues arise. We appreciate your comments regarding customer service and will take them on board. Warm regards, Katie

Posted 11 months ago

“My husband bought me the Tikal bouquet for my Birthday, absolutely stunning on arrival, but they were dead within a week. The Cala Lillies lasted 2/3 days. Really disappointed as I have used Prestige before.”

Helpful Report

Posted 11 months ago

Hello Norma, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that the Tikal bouquet did not meet your expectations and that the flowers did not last as long as anticipated. It’s disappointing when a product doesn’t deliver the joy we hope for, especially for a special occasion like a birthday. If not done already, please could you reach out to our team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 11 months ago

“Disappointing. Ordered large bouquet and was sent a small bouquet that in no way resembled the photo online. Now they have asked another photo. How many do they need? I am not asking my distressed relative for more photos.”

Helpful Report

Posted 11 months ago

Hello Pam, Thank you for bringing your concerns to our attention. We're truly sorry to hear that the bouquet you received did not match your expectations. We understand how disappointing it can be to receive something that doesn't resemble the picture online, especially during such a sensitive time. We appreciate your feedback and will take this into consideration for future improvements. Warm regards, Katie

Posted 11 months ago

“When I ordered the flowers it wasn't on the Web page that they get despatched 20+hours before they are delivered so they are sat in transit 20+ hours When they was finally delivered they didn't look very fresh .When I emailed and sent pictures to the company was just basically told there wasn't anything wrong with them .I've seen better flowers in supermarkets and alot cheaper .”

Helpful Report

Posted 11 months ago

Hello Gail, Thank you for sharing your concerns with us. We're truly sorry to hear about the delivery and the condition of the flowers you received. We strive to ensure our arrangements arrive fresh and vibrant, and it appears we fell short this time. We understand how disappointing it can be not to receive a product that meets your expectations. Your feedback is important to us, and we will use it to improve our service. Warm regards, Katie

Posted 11 months ago

“Claims to deliver every day of the week yet took my order at 7pm Friday for a next day delivery - for the flowers to be sat in the Royal Mail hub from 3.30am Sat and delivered on Monday . And when you check the terms and conditions they actually don’t care or help if this happens. Will never order again - who wants flowers that arrive half dead and 2 days late.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your experience with us. I'm truly sorry to hear about the delays and the condition of the flowers upon arrival. We aim to provide reliable next-day delivery and it's clear we fell short in your case. We understand how disappointing it is not to receive a quality product on time, especially for a special occasion. If there are any issues with the flowers, please could you send us some images to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 11 months ago

“The flowers I sent where beautiful with varse This is my second time using prestige flowers ,thank you x”

Helpful Report

Posted 11 months ago

Hello Jacqueline, Thank you so much for your fantastic 5-star review! We're thrilled to hear that the flowers you sent were beautiful and that you're a returning customer. Your support and kind words truly mean the world to us. We can’t wait to serve you again! Best wishes, Katie

Posted 11 months ago

“Terrible. Avoid this company. Ordered a bunch of flowers and bottle of wine to be delivered to my wife for our anniversary on Sunday. Royal Mail only received the parcel late on Saturday evening and had updated their tracking info to show that the parcel will be with me after my anniversary. After contacting customer service I was told that they have a 'VIP' contract with Royal Mail and I would still receive the parcel on the day requested. We cancelled plans to wait for the delivery and the parcel didn't arrive. I then contacted customer service the next day to ask for a refund and the tone completely changed to say that certain areas of the UK are subject to delays, peak times etc. I paid the same if not more for a definitive date and it wasn't fulfilled. When the package finally arrived the box was damaged and don't even start me on the size of the 'large' bouquet. Save yourself money and go and buy larger bouquets at your local supermarket. Total rip off. Avoid at all costs.”

Helpful Report

Posted 11 months ago

Hello Graham, Thank you for your review. We’re truly sorry that your anniversary order did not arrive on time and for the frustration this caused. We understand how important it was for your gift to be delivered as expected, and we regret that we let you down. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Regarding the condition of your order and the bouquet size, we’re sorry it did not meet your expectations. I can see that our team did request some images of the bouquet to look into this further. Warm regards, Katie

Posted 11 months ago

“They offer next day delivery and do not meet the expectations. My order was due to be received yesteday as it was a present and it’s not here. There are better companies than this one. Shop around. Customer service is poor.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback, and I am truly sorry to hear that your experience did not meet your expectations. I understand how disappointing it can be when a gift doesn't arrive on time, especially when it's for a special occasion. We strive to provide excellent service, and it's regrettable to hear about your concerns regarding delivery and customer service. Please know that your feedback will help us improve our processes moving forward. Warm regards, Rosie

Posted 11 months ago

“Due to long distance circumstances sometimes being a struggle, my opportunism was ignited and thought this flower courier was the solution. I was pleased to find out that the delivery was efficient and on time, I’ll give them that. Although they say to not judge a book by its cover, this was effectively overturned immediately. I was distraught to find out, through my girlfriends Mother that the flowers themselves had died within 12 hours. This is not only hugely embarrassing but has also certainly put a strain on my relationship. I will not be ordering again. If anyone has any recommendations please do let me know.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your experience with us. I’m glad to hear that the delivery was efficient and on time, but I sincerely apologise for the disappointment regarding the flowers. We strive to provide fresh arrangements, and it's disheartening to learn that this wasn’t the case for you. If not done already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Ellie

Posted 11 months ago

“Very easy to order flowers it's the first time I have used your company I found it a great service.”

Helpful Report

Posted 11 months ago

Hello Kenneth, Thank you for your wonderful 5-star review! We're thrilled to hear you found it so easy to order flowers with us and that you had a great experience. Your positive feedback is truly appreciated! We look forward to serving you again soon! Best wishes, Katie

Posted 11 months ago

“After ordering I didn't realise this was a uk company as I come from Guernsey but under Internet searches I found this company saying Guernsey delivery. We've received flowers from the Uk before in a flat box and not looking the best, so I was quite worried. Turns out I shouldn't of been. The flowers came upright in a strong box and in perfect condition and on time which is amazing as our postal service can be bad at the best of times. As for the flowers themselves we couldn't of been happier the bouquet was massive, well presented and top quality. Thank You so much Prestige Flowers we will be using you again and recommending you to others here overseas.”

Helpful Report

Posted 11 months ago

Hello Remi, Thank you so much for your amazing 5-star review! We're delighted to hear that your flowers arrived in perfect condition and exceeded your expectations. It's wonderful to know that you were pleased with the size and quality of the bouquet. We appreciate your support and recommendations, and we can't wait to serve you again in the future! Best wishes, Katie

Posted 11 months ago

“Delivery was estimated for Monday 3rd Feb and now it will be 4th Feb! If I had know it wouldn’t deliver on the right day I wouldn’t have ordered and found a local supplier- disappointed tbh”

Helpful Report

Posted 11 months ago

Hello Ken, Thank you for your feedback, and I sincerely apologize for the delay in your delivery. I understand how disappointing it can be when expectations aren't met, especially when timing is crucial. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 11 months ago

“Awful. I ordered a bouquet for my mum for her birthday, even paying more for a ‘large’ option and arrived a dead bunch of flowers.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your experience, and I am deeply sorry to hear that the flowers you received were not of the quality you expected. It’s incredibly disappointing to order something special for a loved one and find it does not live up to the promise of freshness and beauty. Your feedback is invaluable to us as we strive to improve our service and ensure the quality of our arrangements. I can see that this was being looked into with our team via PayPal. Warm regards, Rosie

Posted 11 months ago

“I wanted to surprise my wife with bright flowers while she was in work after a really tough week. I chose prestige because their website claimed they would Deliver an excellent product within the required timeframe. I upgraded to a large joyful bouquet and paid extra for delivery to ensure best quality and timing. Later that night I received a note to state that the flowers would not arrive until a day later than agreed at checkout!!! Unfortunately this was not acceptable as we had plans. I requested help from customer services to request they arrive on time as planned and received lots of canned responses. Prestige sent me 7 emails and I had to respond with 5… during my workday from abroad! After resolving the issue with delivery which I’m sure the staff worked hard to resolve with a third party the flowers arrived…. Take a look at the comparison below… limp, lifeless, sparse, not a large bouquet and where is the joy? This business model is broken. I pity the staff who must need to deal with disappointed customers daily. This was supposed to be joyful, instead I wasted a lot of time on this and was left embarrassed in front of my wife’s staff when they saw the pitiful flowers I sent her. This is really really disappointing not good business. I’d like a refund and not to hear from prestige again.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your experience with us. I am sincerely sorry to hear that we did not meet your expectations or deliver the joyful surprise you had in mind for your wife. It’s disheartening to know that the flowers did not arrive on time and fell short in quality, and I understand how this has caused you frustration. We strive to ensure every delivery is special, and it’s clear we fell short in your case. Please know that we take customer feedback seriously and are continuously working to improve our service. Warm regards, Rosie

Posted 11 months ago

“Lovely flowers and easy to use site.”

Helpful Report

Posted 11 months ago

Hello Susan, Thank you for your lovely 5-star review! We're delighted to hear you enjoyed our flowers and found our site easy to use. Your positive experience means a lot to us, and we look forward to helping you with your flower needs again soon! Best wishes, Katie

Posted 11 months ago

“Flowers look great. But had issue with payment. Used live chat for help butagent did not respond.”

Helpful Report

Posted 11 months ago

Hello Stu, Thank you for taking the time to share your thoughts with us. I’m glad to hear that you loved the flowers! However, I apologise for the inconvenience you experienced with the payment and the live chat assistance, our live chat is closed over the weekend. We value your feedback, as it helps us improve our customer service. Warm regards, Ellie

Posted 11 months ago

“Ordered on the 24th for the 31st it came in the 1st and I wasn’t even told it was gonna be delayed so I could make other plans… not only were they late but they looked terrible and customer service completely ignored the huge inconvenience they caused in not following through on my order. Especially for a birthday!!”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave your feedback, and I'm truly sorry to hear about your experience. I understand how disappointing it is when an order does not arrive as expected, especially for a special occasion like a birthday. We aim to ensure our customers receive timely and beautiful arrangements, and it's clear we fell short in your case. I apologise for the inconvenience caused by the delay and the quality of the flowers you received. This is not the standard we strive for. Warm regards, Rosie

Posted 11 months ago

“Amazing service! I ordered flowers from France for my girlfriend in London, and they were delivered perfectly. The bouquet was beautiful, and the process was seamless. Highly recommend!”

Helpful Report

Posted 11 months ago

Hello, Thank you for your fantastic 5-star review! We're so glad to hear that your experience ordering flowers from France was seamless and that they were delivered perfectly. It's wonderful to know that the bouquet made a great impression. We truly appreciate your recommendation and look forward to helping you again in the future! Best wishes, Katie

Posted 11 months ago

“Ordered La Belle medium arrangement at 9pm and. Delivered following morning before 10am. Can’t fault the delivery but more importantly the quality of the arrangement and roses were fantastic. First time using Prestige and would definitely use again.”

Helpful Report

Posted 11 months ago

Hello Daniel, Thank you so much for your fantastic 5-star review! We're thrilled that you were impressed with both the speedy delivery and the quality of the arrangement. It's great to hear that your first experience with Prestige Flowers was such a positive one. We can't wait to serve you again in the future! Best wishes, Katie

Posted 11 months ago

“very easy to use”

Helpful Report

Posted 11 months ago

Hello Matthew, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our service very easy to use. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to assisting you again in the future! Best wishes, Katie

Posted 11 months ago

Prestige Flowers is rated 4.4 based on 273,772 reviews