Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,770 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 273,770 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered a week before recipient’s birthday, selecting delivery date, to be let down by Royal Mail informing me they won’t be delivered. Having paid a delivery fee I am less than impressed with my shopping experience.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your experience. I'm sincerely sorry to hear that your order was not delivered as expected, especially so close to a special occasion. We understand the importance of timely delivery and the disappointment when things don't go as planned. We can see from the tracking link that delivery was attempted but the address was inaccessible. I appreciate your feedback, and I will ensure that your concerns are addressed to improve our future service. Best regards, Katie

Posted 11 months ago

“Very disappointed. Ordered large bouquet of flowers but received what I would classes as medium. Nothing like pictures. Don't get fooled! It is robbery. Flowers didn't look any better than bunch from supermarket for £15.”

Helpful Report

Posted 11 months ago

Hello Bella, Thank you for your honest feedback. I'm truly sorry to hear that your experience did not match your expectations and that the bouquet did not reflect the quality you were hoping for. We strive to provide beautiful arrangements, and it’s disappointing to learn that we fell short on this occasion. I have reached out via email to look into this for you. Best regards, Ellie

Posted 11 months ago

“Have used prestige online to deliver flowers. Website really easy to navigate and recipients have always been delighted with their bouquets.”

Helpful Report

Posted 11 months ago

Hello Susan, Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our website easy to navigate and that your recipients have been delighted with their bouquets. Your kind words truly motivate us to keep delivering the best service possible! Best wishes, Katie

Posted 11 months ago

“60 pounds I paid for a large and this tiny bunch of flowers turned up I am totally shocked and disappointed this was for my mothers birthday would never order from here again , how do I look into a refund as I feel I have not been delivered what I have ordered”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that your order did not meet your expectations. It’s disheartening to know that you were disappointed, especially for such a special occasion. We aim to deliver the best quality and service, and it seems we fell short this time. I can see that you have reached out to our customer service team who will assist with this. Best wishes, Rosie

Posted 11 months ago

“I would never use again!! We ordered a bouquet to be sent to our 90 year old Auntie to cheer her up on the day of a very close family's funeral, as she was not able to attend. As if she wasn't upset enough but to then receive the flowers very droopy and all roses were dead, this upset her even more! She was upset because she knows flowers are not cheap and then felt bad for us. I appreciate that a resend of the bouquet was offered but that was after a friend of hers had to go round to the house twice to take photos and email backwards & forwards to Prestige Flowers and when I asked if they were able to send a little something, even chocolates to compensate for the upset and work caused to prove the flowers were dead, I was made to feel that we should be grateful that they had agreed to resend. I demanded a refund and have ordered from another supplier.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I am genuinely sorry to hear about your experience and understand how upsetting it must have been, especially during such a difficult time. We strive to provide the best quality flowers and service, and it’s clear we did not meet those expectations this time. I appreciate you taking the time to express your concerns, and I assure you that your comments will be reviewed to help us improve our service in the future. Warm regards, Rosie

Posted 11 months ago

“my flowers came and they look nothing like the photo, i spent close to £40 and they looking nothing like the photo, they were squished, so i am not happy due to the amount of money i spent”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your thoughts with us. I’m really sorry to hear that the flowers you received were not what you expected and arrived in less than ideal condition. We aim to provide quality products, and it’s disappointing to know we didn’t meet that standard for you this time. Your feedback is important, and we appreciate you bringing this to our attention. Kind regards, Rosie

Posted 11 months ago

“Avoid! Website is confusing. Be careful when inputting invoice and delivery addresses. Contacted them immediately I received order confirmation that I needed to amend my details. Was told I was too late. Customer service team completely unsupportive. Lesson learned.”

Helpful Report

Posted 11 months ago

Hello Jonathan, Thank you for sharing your feedback with us. I’m really sorry to hear that you found our website confusing and that your attempts to amend your details were not accommodated. We strive to provide excellent customer service, and it's clear we fell short in your case. Your experience is important to us, and we will take your comments seriously as we work to improve our processes. Best regards, Rosie

Posted 11 months ago

“Would rate 0 if I could. Terrible service and no refunds. On the page says next day delivery. Flowers arrived 2 days after the initial delivery date in terrible state. This company uses Royal Mail as their delivery service which is ridiculous, if i would've known I would've chosen different company. Can't guarantee the quality of the items purchased and can't guarantee the date of delivery... really disappointed. Never ever gonna use this services again. Waste of money.”

Helpful Report

Posted 11 months ago

Hello Andrius, Thank you for taking the time to leave a review. We're sorry to hear that this delivery didn’t go as smoothly as we had hoped, and we sincerely apologise for any frustration this has caused. Your feedback is invaluable in helping us improve our service moving forward. Warm regards, Tom

Posted 11 months ago

“Very easy to complete my order”

Helpful Report

Posted 11 months ago

Hello Jack, Thank you for your fantastic 5-star review! We're delighted to hear that you found the ordering process easy and straightforward. Your feedback is much appreciated, and we look forward to serving you again soon! Best wishes, Katie

Posted 11 months ago

“This arrived on the Thursday. On the Friday I visited her and saw the flowers they looked a bit droopy but thought they would pick up. By Saturday it was obvious they were dead. All her other flowers she recieved by post blooming nicely. As it was the weekend I decided Monday morning I would call prestige flowers and tell them of my disappointment once I’d got back home. Told reporting has to be done within 3 days and there was nothing they could do. No sorry to hear this or any apology. A £10 voucher could be issued and thats all. Been using this company for the last 2 years and with my last ordered renewed my yearly delivery cost. Shame because I won’t be using them again. Been happy with other orders but something went wrong with this order. But how a company deals with things when they go wrong, says a lot about a company. Prestige failed badly here. My advice is to use a company that has customer service and satisfaction as it main objective”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience with the flowers and the service you received. It’s disappointing when we don’t meet expectations, especially when you've been a loyal customer for so long. I understand how frustrating it is to have received flowers that didn't bloom as they should have, and for your concerns to not be addressed with the empathy you deserve. If you have any images of the bouquet, please send them to enquiries@prestigeflowers.co.uk along with your order number. Kindly include 'REVIEW' in the subject line to ensure it reaches the correct department. Best wishes, Ellie

Posted 11 months ago

“I had a very disappointing experience with prestige flowers. I received a bouquet of roses that arrived looking wilted and far from fresh. When I reached out to customer service, Lois initially acknowledged the quality issue and even offered compensation. However, after further discussion, they suddenly reversed their stance, claiming the flowers were fine and only had “guard petals”—despite previously admitting there was an issue. I had to go back and forth multiple times, sending additional photos and explaining why the flowers were not in acceptable condition. Instead of honoring their initial acknowledgment of the issue, they backtracked and refused to provide a proper resolution. This is not the level of quality or customer service I expect from a florist. If a business cannot stand by its own quality control, it makes me question their reliability. I will not be ordering from them again.”

Helpful Report

Posted 11 months ago

Hello, I'm genuinely sorry to hear about your disappointing experience with us. It's frustrating when expectations are not met, especially when it comes to something as significant as a gift. I understand how frustrating it must be to feel like your concerns weren't taken seriously after initial acknowledgement. We take quality control very seriously, and your feedback highlights areas where we need to improve. We appreciate you taking the time to reach out and share your experience, as it helps us enhance our service moving forward. We're very sorry that the resolutions offered were not suitable and that we couldn't resolve this to your satisfaction. Best wishes, Rosie

Posted 11 months ago

“I have used these guys twice now and it's been fantastic. Great offers, plenty of choice and neat little add ons such as vases, chocolates and cards among many others. Great customization options too. My go to from now OK! Delivery was on time and I was kept updated.”

Helpful Report

Posted 11 months ago

Hello Mark, Thank you for your fantastic 5-star review! We're delighted to hear that you've enjoyed our great offers and variety, as well as the customization options we provide. It's wonderful to know that we’ve become your go-to for flowers! Best wishes, Katie

Posted 11 months ago

“Quick and easy to use, lots of good offers and I have used them several times over the years and they have never failed me. I highly recommend using them for great quality flowers.”

Helpful Report

Posted 11 months ago

Hello Gemma, Thank you for your wonderful 5-star review! We’re thrilled to hear that you find our service quick and easy, and that we’ve been able to meet your expectations over the years. Your recommendation means a lot to us, and we’re committed to continuing to provide great quality flowers and fantastic offers! Best wishes, Katie

Posted 11 months ago

“I've been using these guys for years, they always deliver and sort out any issues. Doesn't matter where I'm sending them, and they're more cost effective than most local florists. 10/10 would recommend!”

Helpful Report

Posted 11 months ago

Hello Gordon, Thank you so much for your amazing 5-star review! We're thrilled to hear that you've been a customer for years and that we've consistently delivered great service while resolving any issues. Thank you for your recommendation. Best wishes, Katie

Posted 11 months ago

“I ordered flowers for a friend’s Birthday. They were to be delivered on her Birthday and were not! So disappointed as I ordered them days before the date to ensure they arrived as a surprise on her actual Birthday. I won’t be using this company again.”

Helpful Report

Posted 11 months ago

Hello Tonie, I’m really sorry to hear that your friend's birthday surprise did not go as planned. It’s always our goal to deliver on such important occasions, and it's disappointing to know we let you down. We can see on the tracking link that delivery was attempted on the 9th. However, there was no answer. Your feedback is valuable, and we’re continually looking for ways to improve our service, especially regarding timely delivery. Thank you for bringing this to our attention, and I hope we can regain your trust in the future. Best wishes, Rosie

Posted 11 months ago

“I thought recommend Prestige Flowers. I have use them regularly and being a Prestige Member has saved loads on postage too. The flowers they send are just before their best so the receiver gets the full time to enjoy the flowers. I've some my Mum had that lasted 3+ weeks. Some of the arrangements are a little different with my Mum always appreciates.”

Helpful Report

Posted 11 months ago

Hello Mrs Thompson, Thank you for your fantastic 5-star review! We're so pleased to hear that being a Prestige Member has brought you savings and that your mum enjoyed the beautiful flowers for such a long time. Best wishes, Katie

Posted 11 months ago

“Flowers looked old and wilting. Gift for my mother and she hated them. Will not purchase again.”

Helpful Report

Posted 11 months ago

Hello, I'm really sorry to hear that the flowers you received for your mother were old and wilting. It’s disheartening to know that the gift did not bring the joy we intended. We aim for our products to arrive in perfect condition, and it's clear we didn't meet that standard in your case. Your feedback is important to us, and we are always looking for ways to improve. Thank you for bringing this to our attention. If not done already, please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Rosie

Posted 11 months ago

“I ordered some flowers on the 29th Feb. They were delivered on the 30th and given to my wife as a gift. Within 2 days the flowers were looking withered, to the point we had to remove almost half of them from the vase to stop it looking too bad. Within another 2 days, almost all of the bouquet had wilted. We followed the care instructions, but it made no difference. Meanwhile, some supermarket flowers bought for her on her birthday are still OK now, flawless and healthy looking. It seems to me to have been a waste of £45.”

Helpful Report

Posted 11 months ago

Hello Chris, Thank you for sharing your experience with us. I truly apologise that the flowers you ordered didn't last as expected and that your gifting experience was affected. We aim for our bouquets to be fresh and vibrant upon arrival, and it’s disappointing to know we didn’t achieve that this time. I appreciate your feedback regarding the care instructions as well; we'll continue to work on ensuring our flowers meet the standards our customers expect. Best wishes, Rosie

Posted 11 months ago

“The white roses were already brown round the edges, curled up, and dead on arrival. Really very disappointed as the bouquet not cheap. The flowers arrived on time but I can't even say the bouquet will last a day as I've already had to throw away the dead blooms and apart from the carnations, the whole thing is already wilting and sad/old-looking. (And yes, I did chop off the end of the flowers and I used the powder in the water, and gave them a few hours to recover from transit - no joy at all). Terrible.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear that the bouquet you received did not meet your expectations and arrived in such a disappointing condition. We understand how important it is for our flowers to arrive fresh and beautiful, and it seems we fell short this time. I have reached out via email to look into this further for you. Warm regards, Ellie

Posted 11 months ago

“Terrible bouquet! Small and empty, not what I paid for. I asked for the biggest, and my friend got the smallest but they charged and no refund or apology.”

Helpful Report

Posted 11 months ago

Hello, Thank you for bringing this to our attention. I'm truly sorry to hear that the bouquet did not meet your expectations, and I understand how disappointing that must be. We aim to provide high-quality flowers and excellent service, and it’s clear we missed the mark this time. We will use your feedback to continue to improve our service going forward. Kind regards, Katie

Posted 11 months ago

Prestige Flowers is rated 4.4 based on 273,770 reviews