Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,848 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 2nd March 2026

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very disappointing experience. The shop never delivered my order to the right address, and when I tried to update the address, they refused to make the change. Now the flowers will just go back to them, and I’ve completely wasted my money. Poor service and no effort to fix their mistake — I wouldn’t recommend this flower shop at all.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We are very sorry for the disappointment you experienced with our service on this occasion. Unfortunately, as your order had already been dispatched and was out for delivery when you contacted us to make changes, we were unable to amend it at that stage. We do rely on customers to provide accurate delivery details to ensure the order reaches the intended recipient, and we regret any inconvenience this may have caused. I also apologise if your experience with our team did not meet expectations. I have reached out to you directly via email. Best wishes, Ellie

Posted 6 months ago

“I absolutely love Prestige Flowers! Their customer service is outstanding, the presentation is always beautiful, and the décor of the bouquets is second to none. Every year for my mum’s or sister’s birthday, I order from Prestige Flowers—and without fail, they deliver perfection. I’ve been a loyal customer since 2016, and they have never disappointed me. What I especially love is their reliable next-day delivery. For example, my mum’s birthday is on the 23rd of August, and I placed my order today (21st August). I know without a doubt that Prestige Flowers will deliver on time and in the most elegant, prestigious way. I cannot recommend Prestige Flowers highly enough. If you want stunning flowers, top-tier service, and peace of mind, Prestige Flowers is the only choice. 🌸”

Helpful Report

Posted 6 months ago

Hello Kimi, Thank you so much for your incredible 5-star review! We’re absolutely thrilled to hear that you’ve been a customer since 2016 and that we’ve consistently delivered perfection for your special occasions. Your kind words about our presentation and reliable delivery mean the world to us! Warm regards, Prestige Flowers

Posted 6 months ago

“Absolutely disgusted! Flowers nothing like what I borders and customer service is absolutely bullshizzle! Put a post on FB and a lot of friends had the same experience! Just wish I’d read these reviews first I wouldn’t have bothered! I spent best part of 50 quid and might as well had gone to the garage and bought there worst flowers. The cake was the size of a biscuit and was iced by a blind child”

Helpful Report

Posted 6 months ago

Hello Andi, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience. It’s disappointing to learn that the flowers and cake did not meet your expectations, and we completely understand your frustration. We also sincerely apologise for the outcome of your case and regret that our team was unable to provide a resolution that met your satisfaction. Warm regards, Tom

Posted 6 months ago

“Not at all like picture. Half the flowers shown. Really disappointed”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review. We’re truly sorry to hear that your order did not match what you expected. We strive to showcase the beauty of our arrangements, and it’s disappointing to know we didn’t deliver the quality you anticipated. Your feedback is essential in helping us improve our service. Please could you send us some images, including a birds-eye view, of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 6 months ago

“Very disappointing outcome to my mother’s 80th birthday celebrations. I sent a large bouquet of flowers to be delivered on her birthday and they arrived a date late and in very poor condition. Customer service is blaming Royal Mail and that is probably a mistake to use them in the first place. I am no where near 100% satisfied and have wasted over £60 for a very poor product. I have asked for a refund but do not have much hope in getting one. I will not use this company again and urge you not to use Prestige flowers.”

Helpful Report

Posted 6 months ago

Hello Steve, Thank you for your review. We’re very sorry to hear about your experience, especially as it was for such a special occasion. This is not the level of service we aim to provide, and we fully understand your disappointment. While we do rely on trusted couriers, it’s our responsibility to ensure your order arrives fresh and on time, and we regret that this was not the case here. We can see from the tracking that this was delivered this monring. Warm regards, Tom

Posted 6 months ago

“Less than average presentation and quality of flowers for a high price, disappointed with my second order, will not be ordering again”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your thoughts with us. We are genuinely sorry to hear that your recent experience did not meet your expectations. We strive to provide beautiful flowers and exceptional service, and it’s disappointing to learn we fell short on this occasion. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would be happy to look into this for you. Warm regards, Katie

Posted 6 months ago

“A very easy way to send flowers/message for any occasion!! 👍”

Helpful Report

Posted 6 months ago

Hello, Thank you for your fantastic 5-star review! We're delighted to hear that you found it easy to send flowers and messages for any occasion. Warm wishes, Prestige Flowers

Posted 6 months ago

“I would like to say less than 1 star but what an absolute disgrace of a company- to celebrate the birth of our first grandchild they sent flowers that were best described as dying and weeds- and all for over £60. Mistakes can happen so that is one thing but beware the 100% satisfaction guaranteed policy they have- it means nothing. They didn't help to rectify the matter but asked for another picture when they could clearly see what they sent- and didnt offer a refund. Customer Service responds quickly but are no assistance at all. I have contacted the Consumer agency to lodge a complaint- this company shouldn't be allowed do this at what was supposed to be a celebration.”

Helpful Report

Posted 6 months ago

Hello Aidan, Thank you for your feedback. We are sorry for the disappointment you experienced with your recent order. We understand the significance of celebrating such a special occasion and regret that we did not meet your expectations. Your concerns are important to us, and we always aim to resolve issues promptly. We sincerely apologise for any disappointment the resolutions offered may have caused on this occasion. Warm regards, Tom

Posted 6 months ago

“My sister sent us roses and Lillie’s for our anniversary last week. They arrived on 12th August. By 14th 3 of the 5 roses had drooped. One lily flower has now come out but the buds on the other stem have dropped off. I sent a message to Prestige on Saturday but apparently there was no one to assist me and nobody bothered to get back to me although I left my email address. Very disappointed.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review and for bringing this to our attention. We’re truly sorry to hear that the flowers you received did not meet your expectations and that you experienced a lack of response from our team. Your feedback is important to us, and we want to ensure that our customers receive quality products and service. I have reached out via email. Warm regards, Ellie

Posted 6 months ago

“Do not buy from Prestige!!! Apparently, these are exactly as the sales photo. Emailed, chat, and phoned, and will not budge! Absolute waste of money. Say stem count is correct but if they are not full of flowers like the stems photographed then a big difference. Lidls are better!!”

Helpful Report

Posted 6 months ago

Hello, Thank you for reaching out and sharing your experience with us. We're truly sorry to hear that you were disappointed with your order and the service you received. We understand that the appearance and quality of the flowers are paramount, and it's frustrating when expectations aren’t met. Your feedback is invaluable and will certainly help us strive for better. Best wishes, Rosie

Posted 6 months ago

“Hello, I don't recommend to order plant from this company. Ordered this pot, but the plant itself was so tiny, that they managed to put full bottle and chocolate inside the pot and only one flower was blooming. Customer service mentioned that the picture is only an example and it's appropriate size. They don't want to hear me, that the size is not the same, because it can be any size and even not blooming at all”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your experience. We’re really sorry to hear that the plant did not meet your expectations and that you felt misled by the image on our website. We understand how disappointing it is when a product doesn’t live up to what you were hoping for. We appreciate your feedback, as it helps us improve our offerings. Kind regards, Rosie

Posted 6 months ago

“Very disappointed that my last 2 orders were unsatisfactory. Roses were already fully open and past their best with no buds and also one damaged antirrhinum stem. My email notifying Prestige simply generated an automated response requesting photographic proof. How sad, as I was not looking for a refund, but just sending feedback. I won't be ordering from "Prestige" in future. I wasted my money relying on high star rating and inflated description.”

Helpful Report

Posted 6 months ago

Hello Mary, Thank you for sharing your thoughts with us. We're genuinely sorry to hear about your recent experiences and understand your disappointment. It’s disheartening to learn that the roses you received were not at their best and that your feedback did not receive the attention it deserved. Please know that we strive to deliver flowers of the highest quality, and we appreciate your insights as they help us improve our service. Warm regards, Rosie

Posted 6 months ago

“Order my wife some roses and lilly bunch ..what can I say very disappointed..rose died before the lilly had even open . Well only 1 lilly open . Would not use again. . Not hard to get right is it .and at there prices”

Helpful Report

Posted 6 months ago

Hello Sean, Thank you for your feedback. We’re very sorry to hear that the flowers did not meet your expectations and that they did not last as long as they should have. This is certainly not the quality we aim to provide, especially at such an important time, and we completely understand your disappointment. Please get in touch with us at enquiries@prestigeflowers.co.uk with your order details so we can look into this further and make things right for you. Please include 'Review' in the subject line and some images. Best wishes, Katie

Posted 6 months ago

“such a simple process choosing the flowers adding extra and of course the payment process so quick and pain free love the option the record a message or video”

Helpful Report

Posted 6 months ago

Hello Peter, Thank you for your amazing 5-star review! We're so glad to hear that you found our process simple and quick. It’s fantastic that you enjoyed the option to record a message or video too! Warm regards, Prestige Flowers

Posted 6 months ago

“I'm disappointed that the flowers I ordered was not delivered on the specified date for the special occasion, even though it was paid for. I'm sorry that the flowers would not turn out as they should be.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. We’re truly sorry that your flowers did not arrive on the specified date and did not meet your expectations. We completely understand how disappointing this must have been, particularly for such a special occasion, and we sincerely apologise for the inconvenience caused. While we do note on our website that deliveries can sometimes take longer depending on the distance from our distribution centre, we appreciate that this does not lessen the disappointment when a gift arrives late. Please accept our apologies once again, and thank you for bringing this to our attention as we work to improve our service. Warm regards, Katie

Posted 6 months ago

“1 Star is higher than I wanted to give. Ordered two days ahead of Anniversary for pre 1 o'clock delivery. When not delivered contacted customer service and was told wait until end of day to see if parcel would be delivered. at 1700 still had no flowers!!! given tracking details could see flowers at sorting office for 24 hours. Was offered initially delivery cost back... and an limp apology... doesnt help on day of Anniversary with no flowers!!! Offered full refund which I will get 3 to 5 days time. Had to go out and get something last minute... Lets just say wife talking to dog more than me!!!! Flowers turned up 24 hours late postman oblivious to the issue. I had a choice sign for or not sign for and refuse delivery. Postmans attitude was I was not customer Prestige were... Flowers half dead and bone dry.. Will never use this company again. If promise next day should make surebit is especially due to premium price!! Anniversary not as good as should of been and notnone offer of compensation!!!!! DO NOT USE this company if you want a happy Wife....”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and the disappointment caused on such an important occasion. We completely understand how upsetting it must have been to have your anniversary flowers delayed and not in the condition you expected. This falls far short of the service and quality we promise our customers. While we’re glad you received a full refund, we recognise this does not make up for the impact it had on your special day. Your feedback has been shared with both our operations and courier partners so that we can prevent situations like this in the future. Warm regards, Tom

Posted 6 months ago

“The roses looked like they were going over and the lillies weren't anywhere near to opening. By the time the lillies open, the roses will be brown. Plus it just didn't look like it was put together nicely. Also, the card wasn't very good: the writing was small and could have been better positioned. I usually give a lot of leeway when ordering online, so it's rare I complain. It just felt like a lot of money for a non too good product. Sorry. Plus, I couldn't upload a photo.”

Helpful Report

Posted 6 months ago

Hello Tracey, Thank you for your feedback. We’re really sorry to hear that the flowers didn’t meet your expectations and that the presentation and card writing were not up to standard. We strive to provide fresh and beautifully arranged blooms, and it’s disappointing to learn that we missed the mark this time. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? We would be happy to look into this for you. Warm wishes, Rosie

Posted 6 months ago

“If I could give less then 1 star I would do that! Flowers ordered for my girlfirends bday and arrived 2 days later. Paid £60 and it meant to be a big bunch of flowers...nothing like the flowers on website, you will never get whats on the pictures. Half of flowers not fresh. Very very disapointed and will never use it again. Not recommended at all. Waste of money, would get better one in M&S for less money!!”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience and that the flowers did not arrive on time or meet your expectations. This is not the level of service or quality we aim to provide. We completely understand how disappointing this must have been, especially for such an important occasion. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 6 months ago

“Arranged for a next day delivery for a work colleague who was leaving that day but courier didn’t deliver until the following day with no explanation why. As a result, my work colleague didn’t get her bouquet and I’m over £30 worse off! Response from Prestige Flowers was also very disappointing - ‘It is important to note that by making a purchase from Prestige Gifting, you are not entering into a contract that guarantees a specific delivery time frame’. Not a very Prestige way of supporting their customers. Won’t be using again.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about the issues you experienced with your order and our response to your concerns. We strive to provide timely deliveries, and I understand how disappointing it is when things don’t go as planned. It's our priority to support our customers during such situations, and I regret that our communication did not meet your expectations. Your experience is important to us, and we will review your feedback to enhance our customer service in the future. Warm regards, Tom

Posted 6 months ago

“Customer service a joke price never ever 50% off like advertised delivered ok offered a voucher for next time refused as never will be using them again.”

Helpful Report

Posted 6 months ago

Hello, Thank you again for your reviews. We are very sorry for any disappointment caused on this occasion. I can see that our review team reached out to you yesterday in the hope of resolving the matter. As an online florist, we do ask for images when concerns are raised, as stated on our website. Unfortunately, we did not receive any on this occasion. As a gesture of goodwill, a voucher for almost 50% of your order value was offered, which was declined. Our team also offered a replacement bouquet, which was again declined. I’m very sorry that the resolutions provided were not suitable for you. However, without images of the bouquet, we are unable to take the matter further. Warm regards, Tom

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 273,848 reviews