Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,734 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,734 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered flower for my daughter ,as we don't live in the same city . I only found out a week later from my mum ,that the flowers were not that great , as my mum would put it ,get a nicer bunch from the supermarket 😞my daughter never said as she didt want to upset me.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the flowers did not meet your expectations, and I understand how disappointing that must be. We aim to provide beautiful arrangements, and your experience helps us improve. Warm regards, Prestige Flowers

Posted 4 months ago

“Very reliable and quality products. My go to for flowers! Very grateful for the service they are providing. Looking forward to more of a selection of flowers as Prestige Flowers grow!”

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Posted 4 months ago

Hello, Thank you for your generous 5-star review! We’re so glad to hear that you find us reliable and that our products meet your expectations. Your appreciation means the world to us, and we can’t wait to expand our selection for you as we continue to grow! Warm regards, Prestige Flowers

Posted 4 months ago

“Ordered the Pink Sunshine large bouquet expecting the vibrant arrangement shown on the website, but what arrived was a far cry from that. The flowers were snapped upon delivery, lacking both freshness and visual appeal — completely underwhelming and nowhere near the advertised photo. I raised a dispute through their customer service, only to receive dismissive replies from a chatbot. The interaction felt robotic and impersonal, which is particularly disappointing coming from a flower brand where care and attention should be part of the experience. Despite the poor condition of the bouquet, no compensation or refund was offered — just generic responses and no accountability. Unfortunately, I wouldn’t recommend Prestige Flowers if you’re looking for a bouquet that matches the advertised quality. This felt more like a budget bundle passed off as premium. Truly an awful experience.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience. We're very sorry to hear that your bouquet didn’t arrive in the vibrant and fresh condition you expected, and that your interaction with our customer service left you feeling unheard. This certainly isn’t the experience we aim to provide. We want all our customers to feel valued and to receive flowers that bring joy, not disappointment. We’re also currently reviewing how we can improve the quality of our customer support to ensure responses feel more personal and attentive. As advised by our team, if the bouquet has not bloomed as it should, please reach out with additional images to enquiries@prestigeflowers.co.uk. Please also include your order number and 'REVIEW' in the subject line. Warm regards, Katie

Posted 4 months ago

“I really like the whole set up. I got flowers, card, vase and a free message for a great value price. That's a bargain and the flowers are brilliant. Will definitely order again.”

Helpful Report

Posted 4 months ago

Hello Gabriella, Thank you for your amazing 5-star review! We’re delighted to hear that you appreciated the whole package we offer. It means a lot to us that you found great value and that you loved the flowers! Warm regards, Prestige Flowers

Posted 4 months ago

“Ordered a large bunch of flowers and they look terrible would hate to see a medium or small”

Helpful Report

Posted 4 months ago

Hello Neil, Thank you for reaching out and sharing your thoughts. We're truly sorry to hear that you are not satisfied with the flowers you received. We strive to ensure our arrangements leave a lasting impression, and it’s disappointing to know we fell short in your case. Your feedback is valuable to us and will be passed along to our team for review. Please could you send a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Kind regards, Rosie

Posted 4 months ago

“I am very happy to buy the flowers by you . It is very simple to do the ordwr”

Helpful Report

Posted 4 months ago

Hello Michael, Thank you for your wonderful 5-star review! We're so pleased to hear that you found the ordering process simple. Your satisfaction is our top priority, and we truly appreciate your support! Warm regards, Prestige Flowers

Posted 4 months ago

“Excellent”

Helpful Report

Posted 4 months ago

Hello Shona, Thank you for your fantastic 5-star review! We're thrilled to hear you had an excellent experience with us. Your kind words are greatly appreciated, and we look forward to serving you again soon! Warm regards, Prestige Flowers

Posted 4 months ago

“Great Company really love their close interaction with their customers.”

Helpful Report

Posted 4 months ago

Hello Les, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you appreciate the close interaction we have with our customers. Warm wishes, Prestige Flowers

Posted 4 months ago

“I upgraded to a large bouquet only to be very disappointed when they arrived. The quantity of flowers for the price I paid was really not value for money atall! I bought some flowers in Sainsbury's the next day for someone else, same amount of flowers I recieved from Prestige flowers but for a quarter of the price!! Will certainly not be using Prestige again and would definitely not recommend this company to anybody!! DON'T use them!!”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your feedback, and we're truly sorry to hear that you were disappointed with your recent bouquet. We always aim to provide beautiful arrangements that offer great value, so it's disappointing to hear that we fell short of your expectations on this occasion. Your comments have been shared with our team. Kind regards, Tom

Posted 4 months ago

“The flowers didn t get delivered on the chosen date which was very important. I have asked for a refund”

Helpful Report

Posted 4 months ago

Hello Cathy, Thank you for taking the time to share your experience. We are truly sorry to hear that your flowers did not arrive on the date you selected, especially since it was important to you. We understand how disappointing this can be, and we appreciate your patience. Warm regards, Rosie

Posted 4 months ago

“I have used prestige a few times now. I came across this sight on social media and the flowers I have had are fresh and last a long time. The site is easy to use quick delivery service for last minute ordering and I always look here first for flower gifts”

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Posted 4 months ago

Hello Monica, Thank you for your fantastic 5-star review! We're thrilled to hear that you’ve enjoyed our fresh flowers and that our website has made your ordering experience so convenient. Warm regards, Prestige Flowers

Posted 4 months ago

“Flowers arrived half dead. Chocolates were advertised as fancy pralines (cheap chocolate) absolutely over charging for what you sent!!!!”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your feedback with us. We are truly sorry to learn that the flowers did not meet your expectations and that the chocolates did not match the description. Your experience is important to us, and we strive to provide quality products that delight our customers. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm wishes, Rosie

Posted 4 months ago

“Attractive website and easy to use! Well done!”

Helpful Report

Posted 4 months ago

Hello Margaret, Thank you for your fantastic 5-star review! We’re thrilled to hear that you find our website attractive and easy to use. Warm regards, Prestige Flowers

Posted 4 months ago

“Send my flowers to family always this way love the flowers and the wonderful people at Prestige flowers”

Helpful Report

Posted 4 months ago

Hello Vicki, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you love our flowers and appreciate our wonderful team. Sending joy to your family alongside our blooms is what we strive for! Warm wishes, Prestige Flowers

Posted 4 months ago

“Complete service -on screen- offering ALL necessary information required to place an order of superb flowers for instant or planned delivery. All at a very reasonable cost!! Highly recommend.”

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Posted 4 months ago

Hello Alan, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service comprehensive and reasonably priced. Warm regards, Prestige Flowers

Posted 4 months ago

“Flowers arrived 3 days late due on a Friday arrived on a Monday. The moment had passed. Prestige blamed the French Florist. Prestige did not contact me to say there was a delay. Totally underwhelmed by lack of customer service. No personal contact. Spebt £49.00 was offered a £5 credit. I wont use Prestige again stick with a well known and proven Brand.”

Helpful Report

Posted 4 months ago

Hello, We’re very sorry to hear about your experience and the disappointment caused by the delayed delivery. We completely understand how important timing is, especially when sending flowers to mark a special moment. We also regret that our communication fell short in this instance — that’s not the standard of service we aim to provide. Your feedback has been taken seriously and will be shared with the relevant teams to help us improve. Thank you for taking the time to share your experience. Best wishes, Katie

Posted 4 months ago

“Very poor. Ordered for our wedding anniversary. Sent by royal mail to the wrong depot. Email saying redirect to me. Asked where are the flowers I was told going back to the depot and I would get a £15 credit to my prestige account out of £50. Apparently wrong address supplied, even though I have supplied evidence that the correct address is stored on their site. Rip off company.”

Helpful Report

Posted 4 months ago

Hello Raymond, We’re truly sorry to hear about the issues you experienced with your order, especially on such an important occasion. It’s disheartening to know that your experience didn’t reflect the level of service we aim to provide. We do rely on customers to provide accurate delivery details at the time of checkout. While the billing postcode on your account is correct, the delivery postcode entered during this particular order was unfortunately incorrect. Warm regards, Rosie

Posted 4 months ago

“Easy to order 🙂”

Helpful Report

Posted 4 months ago

Hello Marie, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our ordering process easy. Warm regards, Prestige Flowers

Posted 4 months ago

“I bought a large bouquet for my mum's birthday but they arrived today not looking like a large bouquet like the picture. And they don't look fresh. I was so excited all day for my mum to receive them but instead I was disappointed. What a way to put a dampener on what was meant to be a beautiful and memorable day for my mum”

Helpful Report

Posted 4 months ago

Hello Tanya, We’re truly sorry to hear that the bouquet didn’t meet your expectations, especially on such a special occasion. We completely understand how disappointing this must have been — your mum’s birthday should have been a joyful and memorable day, and we’re sorry our flowers didn’t reflect that. This isn’t the standard we strive for, and we’d really appreciate the opportunity to look into what went wrong and make it right. If you could reach out to our customer care team at enquiries@prestigeflowers.co.uk with your order number and a photo of the bouquet, we’ll do our best to resolve this promptly. Best wishes, Katie

Posted 4 months ago

“Told we would receive flowers between 11-1500 No show Really disappointed so was my 88 year old mam”

Helpful Report

Posted 4 months ago

Hello Harrison, We’re truly sorry to hear about your experience and completely understand how disappointing this must have been, especially for your mum. This is certainly not the level of service we aim to provide. Please accept our sincere apologies, and if you haven’t already been in touch with our team, we’d really appreciate the opportunity to look into this and make it right. You can reach us directly at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Thank you for taking the time to share your feedback. Best wishes, Katie

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 273,734 reviews