Name: Prestige Flowers
Rating: 4.42

“The flowers it’s not even worth a star because the flowers I have received compared to the pictures shown on your website does not match whatsoever. The sizing is a joke I could’ve got a better bouquet from m&s for £25 and would’ve looked so much better. I am highly disappointed with these flowers, the images used to sell them is a LIE you will never receive what it’s shown, not even near. Customers service is even worse , making me unwrap the flowers to send a picture where you can clearly see the sizing is not right refuse to give me half the money back. Do yourself a favour and not buy this disappointment of flowers.”

Helpful Report

Posted 6 months ago

Hello Yasmina, Thank you for your review. I’m very sorry to hear that you were disappointed with your order and with the service you received from us. We always aim to ensure that the flowers sent are fresh, beautiful, and representative of what is shown on our website, so I regret that this was not your experience. In cases where customers raise concerns, we do request photographs so that we can investigate with our florists and suppliers. I understand that this may have added to your frustration, and I’m sorry if the process felt unhelpful. Your feedback is extremely important to us, and I will ensure it is passed on to our team for review. While I appreciate this experience has left you disappointed, we will use your comments to improve our service moving forward. Warm regards, Katie

Posted 6 months ago

“Happy. Ty. Helps those that need to do international ordering for whatever the need or occassion. Used over many a year now and will always recommend. Value for money. LJ”

Helpful Report

Posted 6 months ago

Hello Lynne, Thank you for your fantastic 5-star review! We're thrilled to know that you have found our service reliable for international ordering and appreciate your recommendations over the years. Warm regards, Prestige Flowers

Posted 6 months ago

“Well what can I say. I ordered a large bunch of flowers for my mom, when they arrived, there was NO WAY this was a large bunch, more like a small. I paid over £35 in total, for a few flowers. Customer services not interested as I didn’t send photos within 2 days. I feel completely ripped off I WOULD NOT RECOMMEND AT ALL USE ANOTHER COMPANY”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to leave a review. I’m very sorry to hear that you were disappointed with the size of your bouquet, especially after selecting the large option. As outlined on our website, we do require photographic evidence of the bouquet in cases where there are concerns. Unfortunately, without this, we are limited in the compensation we are able to offer on this occasion. We sincerely apologise for any disappointment or upset this may have caused. Warm reagrds, Katie

Posted 6 months ago

“Have used prestige flowers for a number of birthday/ sympathy flowers and have always been of excellent quality. Highly recommended”

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Posted 6 months ago

Hello Julie, Thank you so much for your brilliant 5-star review! We're delighted to hear that you have consistently enjoyed the quality of our flowers for various occasions. Thank you for your recommendation! Warm regards, Prestige Flowers

Posted 6 months ago

“If I could give lower than One star I would. Royal Mail dropped off the flowers at the wrong sorting office and decided to cancel the delivery for the following day. Nothing from prestige regarding missing the delivery (my Mother’s birthday). When I called customer services to complain all I got was terms and conditions read out to me. Use interflora. At very least they’re accountable. Truly awful”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused by the delivery issues and understand how disappointing it must have been, especially on a special occasion like your Mother’s birthday. It's disheartening to hear that you felt ignored when you reached out to us, and we take your feedback seriously. Please know that we are committed to improving our service and ensuring customers receive the attention they deserve. Warm regards, Rosie

Posted 6 months ago

“The order wasn't correct it should have been red roses & Lillie's & website said half price this is laughable.I rang to complain & customer service was useless said couldn't do anything about it she couldn't find correct post code which was rubbish.”

Helpful Report

Posted 6 months ago

Hello, We appreciate you taking the time to share your feedback with us. We're sorry to hear that your order did not meet your expectations and that you had difficulties with our customer service regarding your concerns. We aim to provide a seamless experience for our customers, and it's disappointing to learn we didn’t achieve that for you. I have reached out directly via email to assist further with this. Warm regards, Ellie

Posted 6 months ago

“Just truly awful”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback, and we’re truly sorry to hear about your experience. It's our goal to deliver quality products and exceptional service, and it’s upsetting to learn we missed the mark this time. We take your concerns seriously and will use this information to improve our offerings. If you haven't already, please reach out to our customer service team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Rosie

Posted 6 months ago

“Underwhelming flowers versus website, at £60 one has an implied expectation, these were not discounted. Half the flowers were not fresh, is that in contradiction of the trade descriptions act? And regarding delivery instructions, totally ignored. My wife as home and I was out. Just in case she was busy I had instructed that the flowers be left behind the house, its on the dropdown selections. The delivery person didn't ring the doorbell, my wife was indoors, they dumped the box on the doorstep and I found it 3 hours later when I got home and brought them in ruining the surprise and they had been left out in the 26C heat all that time.”

Helpful Report

Posted 6 months ago

Hello Mr Arora, Thank you for sharing your feedback regarding your recent order. We sincerely apologise for the disappointment you experienced with both the quality of the flowers and the delivery service. It’s important to us that our customers receive fresh products and follow the delivery instructions provided. We understand how disheartening it must have been to find your surprise ruined and the flowers compromised in the heat. We appreciate your concerns regarding the delivery and will certainly review this with our team to improve in the future. If you haven't already, please reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm wishes, Rosie

Posted 6 months ago

“Very good and fast delivery”

Helpful Report

Posted 6 months ago

Hello Duke, Thank you for your fantastic 5-star review! We’re so glad to hear that our delivery was both quick and reliable. Warm regards, Prestige Flowers

Posted 6 months ago

“The bouquet my friend received contained way less flowers than the one I ordered but customer services simply disagreed. The difference between the two was actually enormous so I will look elsewhere next time.”

Helpful Report

Posted 6 months ago

Hello Vicky, Thank you for taking the time to share your experience with your recent order. We’re very sorry for any disappointment caused by the flowers on this occasion. After reviewing the images provided, we can confirm that the correct size was delivered. Please note that the bouquet shown on our website is a medium size (as stated in the description). As you selected the standard option, this version contains fewer stems. We sincerely regret any upset this may have caused. Best wishes, Rosie

Posted 6 months ago

“Flowers were delivered by Royal Mail in a cardboard box. Flowers were practically dead due to all the water that they were in had leaked out which then soaked the cardboard box. Flowers didn’t look anything like what was purchased gave petrol station vibe. Could have bought a much nicer from local supermarket. Avoid”

Helpful Report

Posted 6 months ago

Hello Darren, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that the flowers did not arrive in the condition you expected and that they didn’t resemble what you had chosen. We aim for our products to bring joy, and it’s disappointing to learn we fell short in this instance. Your feedback is important to us, and we’ll certainly use it to improve our service moving forward. I have located your order and can see that this has since been resolved. Warm regards, Tom

Posted 6 months ago

“Very let down by the quality of the flowers that were delivered, for the money that was spent on them it’s a joke. Unable to get a refund. Wouldn’t use again.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to leave a review. We’re very sorry for any disappointment caused by the flowers and for the response you received from our customer care team. We were unable to issue a refund on this occasion as the issue was raised outside of the time frame stated on our website. As an online florist, we do require a clear, bird’s-eye view photo of the bouquet with a time-stamp within 3 days of delivery in order to review and resolve any concerns. If this can be provided in future, we’ll be happy to assist further." Best wishes, Katie

Posted 6 months ago

“Just ordered lovely bouquet with vase. Photo looks great. Hopefully will look that good. Easy process. Thanks”

Helpful Report

Posted 6 months ago

Hello Marcia, Thank you for your wonderful 5-star review! We’re so glad to hear that you found the ordering process easy and that you loved the bouquet design. Warm wishes, Prestige Flowers

Posted 6 months ago

“Excellent service and got a discount voucher!”

Helpful Report

Posted 6 months ago

Hello Rene, Thank you for your amazing 5-star review! We’re delighted that you enjoyed our service and were able to take advantage of a discount voucher. Warm wishes, Prestige Flowers

Posted 6 months ago

“Not even a one star, I specifically ordered large size with extra money which looks normal size that you get get in £7 in any supermarket and the flowers arent even decorated as shown in picture, they are all just wraped together. the outer pink roses petals were all yellow and few of them are dead. I paid £60 for this. What a waste of money. Not as many flowers for large boquet as shown in the picture.You pay so much money to expect a nice boquet to give someone to make them happy and i got this delivered. DONT WASTE YOUR MONEY HERE”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your concerns with us. I'm truly sorry to hear that the bouquet you received did not meet your expectations and that it fell short of what was promised. We aim to provide beautiful arrangements, and it’s disappointing to know we missed the mark this time. Your feedback is vital for us to improve our service and offerings. If you haven't already, please consider sending us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Katie

Posted 6 months ago

“Ordered the Rose and Lilly bouquet for my wife's birthday. Delivery was excellent and the flowers arrived in excellent condition and looks amazing in the vase. High quality flowers, would highly recommend”

Helpful Report

Posted 6 months ago

Hello Thomas, Thank you for your wonderful 5-star review! We’re thrilled to hear that the bouquet was a hit for your wife's birthday and that it arrived in perfect condition. Warm regards, Prestige Flowers

Posted 6 months ago

“Please do not waste your money. Had far nicer supermarket flowers for £5. Absolutely shocking for £30.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that your experience with our flowers did not meet your expectations. We strive to provide quality arrangements that bring joy, and it’s concerning to learn that you felt the value was lacking in this instance. Your comments are invaluable, and we’ll take them on board as we work to enhance our offerings. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 6 months ago

“Please do not waste your money. Had far nicer supermarket flowers for £5. Absolutely shocking for £30.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that your experience with our flowers did not meet your expectations. We strive to provide quality arrangements that bring joy, and it’s concerning to learn that you felt the value was lacking in this instance. Your comments are invaluable, and we’ll take them on board as we work to enhance our offerings. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 6 months ago

“Please do not waste your money. Had far nicer supermarket flowers for £5. Absolutely shocking for £30.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that your experience with our flowers did not meet your expectations. We strive to provide quality arrangements that bring joy, and it’s concerning to learn that you felt the value was lacking in this instance. Your comments are invaluable, and we’ll take them on board as we work to enhance our offerings. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 6 months ago

“Always beautiful flowers and I’ve never been disappointed all my friends that I have gifted not only flowers but add ons too they are always soo happy to receive them 🥰”

Helpful Report

Posted 6 months ago

Hello Rosy, Thank you so much for your lovely 5-star review! We’re thrilled to hear that you consistently find our flowers beautiful and that your friends enjoy receiving them. Best wishes, Prestige Flowers

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

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