Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,726 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 273,726 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers all one colour and only three different types of flower in the bouquet.Only lasted 4 days too ! Was very disappointed. Prompt replies to all emails sent regarding my complaint but nothing was done about it. Will buy elsewhere In future.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your feedback. I’m truly sorry to hear that the bouquet you received did not meet your expectations in terms of variety and longevity. We aim to provide beautiful and lasting arrangements, and I regret that we fell short in your case. Your concerns regarding our customer service are also noted, and we appreciate you bringing this to our attention. I have reached out via email. Warm regards, Ellie

Posted 4 months ago

“There is no chance they deliver in time! the best you can get a dead flowers after three days in the post. It's better to avoid.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. I'm very sorry to hear that your experience with us was disappointing. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Katie

Posted 4 months ago

“Not as expected no way near the photo on their site cost £47.00 + postage, could have got twice as many from a supermarket and I ordered the large bunch god knows what a s mall bunch would have looked like? Anyway we learn by our mistakes.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that the flowers you received did not meet your expectations. We aim to deliver only the best quality, and it’s disappointing to learn we fell short in this instance. We appreciate your comments regarding the size and value of the bouquet. Your experience is important to us, and we are continuously working to improve our offerings based on customer feedback. We have reached out to your daughter to assist further. Warm regards, Tom

Posted 4 months ago

“Website is easy to use, checkout was easy. Just awaiting the flowers hope they are as beautiful as they look on website”

Helpful Report

Posted 4 months ago

Hello Danielle, Thank you for your lovely 4-star review! We’re glad you found our website and checkout process easy to use. We truly hope the flowers exceed your expectations and look just as beautiful as they do online! Warm regards, Prestige Flowers

Posted 4 months ago

“Joke of a company. Have 100% guarantee on their website if you are not happy with the quality they will happily send a replacement. My mum (aged 78) ordered a large bunch for £47. The image on the site was amazing and what turned up was a tiny bunch of ‘not very fresh’ flowers and we could have honestly bought a better bunch in M&S for £15. Mum emailed, copying both me and my sister in and giving permission for them to liaise with us. They don’t even acknowledge their guarantee or the actual problem and just keep saying they can’t deal with us due to GDPR. We are not asking for personal details or bank details just for them to offer a partial refund or replace the bouquet as per their guarantee, but they won’t even acknowledge the issue. Waste of our time and definitely our money. Please don’t use, their imagery is false advertising and customer service is non existent.”

Helpful Report

Posted 4 months ago

Hello Sasha, Thank you for your review. We’re very sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We completely understand how disappointing it must have been for your mum to receive flowers that did not reflect what was shown on our website — especially given the cost and the care behind the gesture. This is far from the experience we aim to provide. We also apologise for any frustration caused by our handling of the issue. While we do take GDPR seriously to protect customer data, we acknowledge that your mum had given clear permission for you and your sister to speak on her behalf. It’s clear that this was not handled as it should have been, and we’re truly sorry. We are currently reviewing this matter internally and would like to make things right. I have reached out to your sister to assist further with this. Best wishes, Ellie

Posted 4 months ago

“Bouquet was nothing like the photo. Seemedcto be just wrapped in paper and not in any kind of arrangement. I understand lilies are still closed and will come into full bloom shortly. Ordered largest version but did no impress me. Looked cheap. Mum still loved them though.”

Helpful Report

Posted 4 months ago

Hello Kay, Thank you for your review. We're pleased to hear that your mum loved the flowers, but we're very sorry to learn that you were disappointed with the overall bouquet and its size. This is certainly not our intention, and we’d be happy to look into this further for you. Could you please send some images of the bouquet to enquiries@prestigeflowers.co.uk, including your order number and ‘REVIEW’ in the subject line? Best wishes, Katie

Posted 4 months ago

“Zero stars. Please avoid using Prestige Flowers. We ordered a large bouquet for £47 plus postage! but what was delivered was a dismal half dead, unblooming tiny bunch that in no way was representative of the fake picture on the website. We visited the recipient in person a couple of days later, otherwise we would never have known how bad the flowers were, at most I would of paid £15 for them in a shop. However, the reason for my bad review is because their customer services was abismal. This company quotes a 100% satisfaction guarantee on their website, but when we contacted them and sent the attached pictures of what we ordered vs what we got (which will probably be removed) they refused to acknowledge the inferior quality saying their florist had reviewed them and they were of the required standard. The reply was dismissive and very quick, indicating that no time was taken to even review this, and it was the same stock reply as quoted in another review. They refused to discuss or acknowledge that the flowers were a poor display and said to resend photos after 3 days if they had still not bloomed, but 3 days had already passed, plus no way was it a large bunch. It was actually embarrassing in front of the recipient. Please do not use this company, they do not deliver what they advertise, nor commit to their guarantee, they are extremely unprofessional, just read all the similar negative reviews. Most buyers will never see what they order, and recipients are unlikely to say they received terrible flowers, or know the cost, so they get away with taking customer's money and supplying inferior goods.”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your feedback. We are truly sorry to hear about your experience with our service and the disappointment it caused. This is certainly not the standard we aim to provide, and we can appreciate your frustration regarding the quality of the flowers received, especially given the occasion. We take our satisfaction guarantee seriously, and we're sorry to hear that our response didn’t meet your expectations. Your concerns are important to us, and we would like the opportunity to address this further. I have reached out via email. Warm regards, Ellie

Posted 4 months ago

“Nice flowers, lots of choice and good price.”

Helpful Report

Posted 4 months ago

Hello Con, Thank you for your fantastic 5-star review! We're thrilled to hear you enjoyed our beautiful flowers, wide range of choices, and great prices. Best wishes, Prestige Flowers

Posted 4 months ago

“My son and daughter in law bought an expensive display of flowers in a hat box for me , when it arrived it was in disarray the box was broken and some of the Rose heads were snapped off, the company refused a refund but offered to send more flowers, I received them today and they were just as bad, the flowers do not remotely resemble the ones chosen on prestige flowers website, I have uploaded photos and as you can see the flowers on the right are what were ordered and the flowers on the left are what I received twice full stop this is definitely false advertising.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review. We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the standard we aim to uphold, and we completely understand your disappointment, especially as the flowers were meant as a special gift. We sincerely regret that both deliveries did not meet your expectations and that the replacement fell short as well. We also understand how frustrating it must be to receive flowers that do not resemble those advertised. Please could you send a birds-eye view image of the bouquet hatbox to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further. Best wishes, Rosie

Posted 4 months ago

“Wrong colour roses , very few flowers for the upgrade bigger bouquet.”

Helpful Report

Posted 4 months ago

Hello, Thank you for bringing your concerns to our attention. We're sorry to hear that the roses you received did not meet your expectations, both in colour and quantity. Your feedback is valuable and will be used to help improve our service and offerings in the future. We aim to ensure our customers are happy with their orders, and it’s disappointing to hear that we fell short in this instance. I have reached out via email to look into this for you. Warm regards, Ellie

Posted 4 months ago

“Amazing flowers, great customer care and quick delivery service Really happy with this company”

Helpful Report

Posted 4 months ago

Hello there, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you loved our amazing flowers, customer care, and quick delivery service. Best wishes, Prestige Flowers

Posted 4 months ago

“Excellent service everytime I have ordered flowers.”

Helpful Report

Posted 4 months ago

Hello Angela, Thank you for your outstanding 5-star review! We’re delighted to hear that you’ve experienced excellent service every time you’ve ordered flowers. Warmest regards, Prestige Flowers

Posted 4 months ago

“I have Prestige flowers for many years to send flowers to the most important people in our lives. Our Mothers really love the flowers, always praise the quality and appreciate the presentation of their gifts. I know what I’m Paying for and trust that they are receiving exactly what I ordered. I also love the quick service for times when I order close to the wire . Thank you for all that you do to bring families together.”

Helpful Report

Posted 4 months ago

Hello Pamela, Thank you for your fantastic 5-star review! We’re so happy to hear that you and your mothers have enjoyed our flowers for so many years. Your trust in our quality and service truly warms our hearts! We’re also delighted to know that our quick service has been helpful for those last-minute orders. Warm wishes, Team Prestige Flowers

Posted 4 months ago

“Don’t use these people. Read the reviews first. I wish I had before parting with £30 odd for peonies that didn’t bloom properly. Some didn’t open at all. I did complain but never heard back after initially telling them. I’m going to report them to trading standards.”

Helpful Report

Posted 4 months ago

Hello Ingrid, Thank you for sharing your experience. We're very sorry to hear that your flowers did not bloom as expected and that your attempts to reach us did not yield a satisfactory response. We aim to address all complaints diligently, and it's disappointing to hear that we fell short in this regard. I’ve reviewed the live chat you had with our team, and they did offer to replace the bouquet. However, it appears the chat was ended on your side before this could be confirmed. Please could you contact us at enquiries@prestigeflowers.co.uk with your order number and include "REVIEW" in the subject line? We’ll be happy to assist you further. Warm regards, Ellie

Posted 4 months ago

“Great value bouquet and easy ordering.”

Helpful Report

Posted 4 months ago

Hello Garry, Thank you so much for the fantastic 5-star review! We're thrilled to hear that you found great value in our bouquet and that the ordering process was easy for you. Best wishes, Prestige Flowers

Posted 4 months ago

“I ordered flowers next day delivery on Friday they should have arrived yesterday just checked tracking on the delivery still the same as it was yesterday so basically next day delivery is 3 days 1st time using them and probably the last”

Helpful Report

Posted 4 months ago

Hello, Thank you for reaching out and sharing your experience. We're genuinely sorry to hear about the delay with your delivery. We understand how frustrating it can be to expect timely service, and we certainly want to improve in this area. Your feedback is invaluable to us as we strive to enhance our service. If this has still not been received or there are any issues with the flowers, please could you reach out to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 4 months ago

“Pretty easy to work with the website. The welcome discount via email didn't show up in my inbox until I searched for it. I wish that there was a timeslot that I could pick. But otherwise very user friendly. Thank you prestige flowers.”

Helpful Report

Posted 4 months ago

Hello Valeria, Thank you for your thoughtful 4-star review! We're glad to hear that you found our website user-friendly. We apologise for the delay in your welcome discount email and appreciate your feedback about the time slot options – we’re always looking for ways to improve. Warm wishes, Prestige Flowers

Posted 4 months ago

“Looks nothing like the flowers on the website. I even paid extra for the large bunch.”

Helpful Report

Posted 4 months ago

Hello Sam, Thank you for sharing your thoughts with us, and I'm truly sorry to hear that the bouquet you received did not match your expectations, especially after paying extra for a larger arrangement. We understand how important it is for our flowers to reflect the imagery presented on our website, and we strive to maintain consistency. Based on the image provided, we can confirm that the correct bouquet size was delivered. However, we’re very sorry to hear that it didn’t meet your expectations. Your feedback is important to us, and we will review it internally to help improve our service and ensure experiences like this are addressed moving forward. Warm regards, Tom

Posted 4 months ago

“Please avoid using this company. Their flowers and price are a joke and I could get better for less price in M&S & Tesco. I ordered the medium bouquet that came with 3 Roses and a couple of purple rubbish. Can’t believe what was received, what a disappointment and waste of money. I have received flowers as a gift before and the were beautiful. Your customer service wasn’t helpful and I won’t be buying again!”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your feedback. We're truly sorry to hear that you were disappointed with your recent bouquet and overall experience. Based on the image you provided, we can confirm that the correct bouquet size was delivered, in line with the product shown on our website. That said, we completely understand how important it is for gifts like these to feel special, and we’re very sorry that this one didn’t meet your expectations. Warm regards, Tom

Posted 4 months ago

“Order received before time and was absolutely marvellous. Thank you”

Helpful Report

Posted 4 months ago

Hello, Thank you for your wonderful 5-star review! We’re delighted to hear that your order arrived on time and exceeded your expectations. Warm regards, Prestige Flowers

Posted 4 months ago

Prestige Flowers is rated 4.4 based on 273,726 reviews