Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 274,028 Reviews

86 %

of reviewers recommend Prestige Flowers

4.4

Based on 274,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

Visit Website

Write Your review

Tell us how Prestige Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had a voucher from my sister-in-law but nowhere for me to enter the code. Really annoyed at not getting my £7.50 off my purchase 😒”

Helpful Report

Posted 1 year ago

Hello Victoria, Thank you for taking the time to share your experience. I'm really sorry to hear that you had trouble entering your voucher code. I can confirm the discount code would need to be entered at the last stage of checkout before payment details. If you have any further issues using your code, please reach out to our customer service team before placing the order. Best regards, Katie

Posted 1 year ago

“Great selection of flowers - and such an easy process to place an order! Love that they also have a student discount!”

Helpful Report

Posted 1 year ago

Hello Shubnum! Thank you so much for your fantastic 5-star review! We're delighted to hear that you enjoyed our great selection of flowers and found the ordering process so easy. It’s wonderful that our student discount caught your attention – we love supporting our students! We can’t wait for you to shop with us again! Best wishes, Rosie

Posted 1 year ago

“Have used Prestige a few times now and will continue. They are my new favourite florist. I use this service for my friends and family and have had nothing but good feed back on how lovely the flowers are and how they last a long time. All round, good service.”

Helpful Report

Posted 1 year ago

Hello Andrea! Thank you so much for your fantastic 5-star review! We’re absolutely thrilled to hear that Prestige Flowers has become your new favorite florist. It’s wonderful to know that your friends and family are enjoying our blooms, and we truly appreciate your kind words about our service. We’re excited to continue bringing joy with our flowers in the future! Best wishes, Rosie

Posted 1 year ago

“I bought what was advertised as a large bundle of flowers for my wifes birthday which cost me £45 plus postage, when they was delivered they was no bigger than a small bunch you can buy from any supermarket or petrol station and they was dead within 3 days!!! Absolutely rip off worst place iv EVER ordered flowers from.”

Helpful Report

Posted 1 year ago

Hello Lance, Thank you for your feedback, and I’m genuinely sorry to hear about your experience. It’s disheartening to learn that the flowers you received did not match your expectations, especially for such a special occasion as your wife's birthday. We pride ourselves on quality, and it’s clear we fell short this time. If you could provide us with some images of the flowers within 3 days of delivery along with your order number to enquiries@prestigeflowers.co.uk with 'REVIEW' in the subject line, we'd appreciate the chance to address your concerns. Best wishes, Rosie

Posted 1 year ago

“Excellent, smooth and concise website layout and prompts. Great!”

Helpful Report

Posted 1 year ago

Hello! Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our website layout smooth and concise. Your feedback is greatly appreciated, and we’re here to ensure your shopping experience continues to be great. We can’t wait to have you shop with us again! Best wishes, Rosie

Posted 1 year ago

“I live in Florida and I always use Prestige flowers to send flowers and gifts to my friends and family in the U.K. They are very reliable and my recipients always tell me that their flowers are fresh and quite beautiful. I would definitely reccomend them. 5 star quality and service.”

Helpful Report

Posted 1 year ago

Hello Wendy! Thank you so much for your fantastic 5-star review! We’re delighted to hear that you consistently choose Prestige Flowers to send lovely gifts to your friends and family in the U.K. Your kind words about our reliability and the freshness of our flowers truly warm our hearts. Best wishes, Rosie

Posted 1 year ago

“I don’t like doing bad reviews but I am disappointed by this company. Sent a bouquet to a work colleague as they had suffered a bereavement and paid extra for the medium size. What turned up was not like advertised on the website. There were maybe 8 stems in total and dead leaves. Utterly disappointing for £40. I could’ve bought better at a supermarket for £20! Contacted customer services who wanted me to send several photos which I wasn’t prepared to ask for given the reason why the flowers were sent. Will not be using again!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, and I'm truly sorry to hear about your disappointment. I understand that sending flowers for a bereavement is a sensitive matter, and it’s disheartening to learn that the arrangement you received did not match your expectations. We strive for quality and it sounds like we fell short in this case. I can see that this is being looked into. Best wishes, Rosie

Posted 1 year ago

“Ordered for my friends birthday, upgraded to large.. they have come and some of them are dead and the bunch is so small!!!! Don’t look nothing like what they do online”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that the flowers you received did not meet your expectations, especially for your friend's birthday. It's disappointing to learn about the quality and size of the bouquet. We want to make this right for you. If you could send us images of the flowers along with your order number to enquiries@prestigeflowers.co.uk with 'REVIEW' in the subject line, we would appreciate the opportunity to assist you further. Best wishes, Rosie

Posted 1 year ago

“Rubbish flowers rubbish cust service do not use beware”

Helpful Report

Posted 1 year ago

Hello Adrian, Thank you for taking the time to leave your feedback, though I'm truly sorry to hear about your disappointing experience. It's regrettable that both the quality of the flowers and our customer service did not meet your expectations. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 1 year ago

“I ordered my Mrs some flowers for her birthday with the intention to Wow her and make her happy. This did the complete opposite! Prestige prices with a cheap service and cheap flowers! Payed for next day delivery which was guaranteed to arrive before 1pm. The flowers arrived at 4.30pm so they were late. I also ordered a ‘large’ and was shocked to see how little I got for my money. I am so shocked by the poor quality and size of the order. The total order came to £66. I could have gone to Tesco or my local florist to collect flowers better than this for half the price. Don’t be fooled by the pictures on the website! What a rip off! Do not order from this company. These are the worst flowers I have ever purchased. What a disappointment. Will not be using this company again. Shocking”

Helpful Report

Posted 1 year ago

Hello Luke, Thank you for sharing your experience with us. I’m truly sorry to hear that the flowers did not meet your expectations, especially for such a special occasion. It’s disappointing to learn about the delays and the quality of the arrangement you received. I've reviewed your order and can confirm that you selected our standard delivery option. As stated on our website, this service does not include a specified delivery time. You did not choose our 'before 1 pm' service, so no additional charge was applied for that. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 1 year ago

“I orders some flowers weeks in advance of the delivery date, I received an email from Royal Mail stating flowers would be delivered two days after the requested delivery date. I tried to contact via call centre to get automated message saying lines were clauses. I tried the live chat, this service appears to use AI and Leo saying that no agents were available. I would not recommend and I will not use ever again!”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. I sincerely apologise for the delay and the frustration it has caused you. It is disheartening to hear that you were unable to connect with our customer service team when trying to resolve this. I’ve checked the tracking for your order and can confirm it was delivered on the 4th, as requested. I’m very sorry for any confusion or inconvenience caused by the email you received from Royal Mail. Best wishes, Rosie

Posted 1 year ago

“5 star, Fantastic will deffinately use again. Thanks a Bunch....”

Helpful Report

Posted 1 year ago

Hello Mrs Wilson! Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with us and that you plan to use us again. Best wishes, Rosie

Posted 1 year ago

“Ordered and paid premium for next day delivery for 30th April, when I knew someone would be there to receive them. They were not delivered on that day and an attempt was made the following day when there was no one in. as it is Bank Holiday weekend, the earliest they can be delivered/collected is 3rd April, but there will be no one in so cannot be delivered/collected until Tuesday 6th April. What state are they going to be in by then? Prestige is not accepting any fault for this but shouldn't offer next day delivery if they can't meet it. They could have contacted me to say it wasn't possible. Appalling!! 30th April is my sister's wedding anniversary and she lost her husband less than a year ago. I wanted to send her something to let her know we were thinking of her - not much good nearly a week later!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I’m truly sorry to hear about the delivery issues you experienced, especially on such a meaningful occasion for your sister. We strive to provide reliable next-day delivery, and it's clear we did not meet your expectations this time. I understand how frustrating it must be not to have received your order on the date you needed it. We can see from the tracking that delivery was attempted on the 30th and 1st but there was no answer. Best wishes, Rosie

Posted 1 year ago

“My wife was sent a bouquet from Prestige Flowers by her friends. The snapdragons and roses looked like they had been frozen, with petals damaged or falling off. When we tried to send photos, the company made excuse after excuse, claiming that they couldn't see the photos etc. Not only poor quality flowers but even worse customer service.”

Helpful Report

Posted 1 year ago

Hello Chris, Thank you for sharing your experience with us. I'm truly sorry to hear about the condition of the bouquet your wife received and the challenges you faced with our customer service. We aim to provide not only fresh flowers but also a positive experience, and it's clear we fell short this time. If this has not been resolved, please could I ask that your wife email enquiries@prestigeflowers.co.uk with the order details and 'Review' in the subject line, so I can assist further with this. Best wishes, Ellie

Posted 1 year ago

“Very disappointed and disgusting what flowers that I ordered for my sister nothing like what was in the picture I paid for will be asking for a refund”

Helpful Report

Posted 1 year ago

Hello, Thank you for bringing this to our attention. I’m really sorry to hear that the flowers you received were not what you expected and that they did not match the picture you ordered. We strive to offer quality products, and it’s disappointing to know we didn’t meet that standard for you. I have reached out directly via email to look into this. Best wishes, Ellie

Posted 1 year ago

“Disappointed… My Mum received multiple bouquets from different places and the ones I bought from here made me feel embarrassed they were by far the worst of them all”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. I'm genuinely sorry to hear that the bouquets you sent did not live up to your expectations and that they fell short compared to others your Mum received. We aim to provide flowers that bring joy, and it's disappointing to know we missed the mark this time. Please know that your comments are valuable and will help us improve our service. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Katie

Posted 1 year ago

“Ordered flowers on 29th of April. Next day delivery. Still nit received. No email to confirm a problem. Would very much like a refund. Not impressed at all”

Helpful Report

Posted 1 year ago

Hello, Thank you for reaching out to us regarding your order. I'm really sorry to hear that you haven't received your flowers and that there was no communication about the delay. We understand how frustrating this must be and we want to make things right. I have contacted you directly via email. Best wishes, Ellie

Posted 1 year ago

“I never hestitate to use Prestige Flowers. Always as good or better than promised and no bother to send from Canada.”

Helpful Report

Posted 1 year ago

Hello Anne! Thank you for your amazing 5-star review! We’re so glad to hear that you consistently choose Prestige Flowers and that we've met your expectations. It’s always our pleasure to deliver beautiful blooms, no matter the distance. We look forward to serving you again soon! Best wishes, Rosie

Posted 1 year ago

“Beautiful flowers that my daughter Rosie received today. She was absolutely delighted Jeanie Kennedy Mother”

Helpful Report

Posted 1 year ago

Hello Jeanie! Thank you for your wonderful 5-star review! We're thrilled to hear that Rosie loved the flowers and that they brought her such joy. Your kind words mean a lot to us, and we can’t wait to help you create more special moments with our blooms in the future! Best wishes, Rosie

Posted 1 year ago

“Read other reviews before ordering, I wish I had! Very disappointed with a medium sized luxury bouquet ordered for a friend. The cost including vase and deliver is £75 and bears no resemblance to the picture on the website. I contacted customer service who said that ‘ Based on our assessment, we can confidently affirm that the bouquet meets the required standards in terms of size and quality.’ ! Really poor and I would have got a better quality and size bouquet from a supermarket. Won’t be using this company again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, and I’m truly sorry to hear that your experience did not meet your expectations. We strive to ensure that every bouquet reflects the quality and beauty we showcase on our website, and it's disappointing to know we fell short in your case. I appreciate you reaching out to our customer service team, but I recognise that your concerns were not addressed satisfactorily. In order for us to investigate this further, we would require a birds-eye view image of the bouquet. Best wishes, Rosie

Posted 1 year ago

Prestige Flowers is rated 4.4 based on 274,028 reviews