Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,725 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

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4.4

Based on 273,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a £46 bouquet which arrived as a £15 (tops) bouguet. I queried it with Amazon who told me to take it up with Prestige. They said they had made a mistake and said they would send the correct the next day. They did not. One very disappointed colleague. They now refuse to help, saying to take it up with Amazon. Amazon are not interested as Prestige made the mistake. Five emails from Prestige say they cannot help. Well, guess what, they could if they wanted to. Never ordering from them again and wish I had read the reviews before I ordered.”

Helpful Report

Posted 4 months ago

Hello Amanda, Thank you for taking the time to leave a review. I'm truly sorry to hear about your experience. We sincerely apologise for the issue with your bouquet and the confusion between us and Amazon regarding the resolution. As the order was placed through Amazon, any further communication will need to go through their platform. We can see that a replacement bouquet was offered, but you'll need to respond via Amazon to accept it so they can proceed with the arrangement. While I know this doesn’t undo the disappointment caused, I want to assure you that your feedback has been taken seriously and shared with the relevant teams for review and improvement. Warm regards, Rosie

Posted 4 months ago

“The quality of the flowers recently was very poor not of value for money Unable to upload photos for some reason However I did order the teddy 🧸 this was very much value for money Also after sending email had a very poor response”

Helpful Report

Posted 4 months ago

Hello Mr Egan, Thank you for your comments. I’m sorry to hear that the quality of the flowers did not match your expectations and that you had a poor experience with our customer service. We strive to provide value to our customers, and your feedback helps us improve. It's great to hear that the teddy bear was a positive aspect of your order! We value your feedback and will look into your concerns to enhance our service in the future. Best wishes, Prestige Flowers

Posted 4 months ago

“Poor Service and Disappointing Resolution I ordered a large luxury arrangement, but the recipient received a medium (definitely not luxury) bouquet—barely generous enough to fill a standard vase. The only compensation offered was the price difference I had already paid. No accountability, and no effort to make things right. Very poor customer service with zero regard for customer satisfaction. A thoroughly disappointing experience. I won’t be ordering again.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that the bouquet didn’t meet the luxury standard you expected and that our resolution didn’t satisfy you. It’s always our goal to provide excellent service and ensure our customers feel valued. We take your feedback seriously and will be reviewing this internally to improve our future service. Best wishes, Rosie

Posted 4 months ago

“Fantastic service from Scarlett on removing names from gift card,saved some misunderstanding, thanks Scarlet super star 🌟”

Helpful Report

Posted 4 months ago

Hello Teresa, Thank you for your wonderful 5-star review! We're delighted to hear that Scarlett was able to assist you with the gift card and prevent any misunderstandings. Your kind words mean a lot to us, and we appreciate your support! Warm wishes, Prestige Flowers

Posted 4 months ago

“Basically a good site, but would be so much better without the dam stupid pop ups, that get in the way of what i'm trying to achieve. Which is once a year send a bunch of flowers to my sister. Cheers”

Helpful Report

Posted 4 months ago

Hello Darryl, Thank you for your 4-star review! We appreciate your feedback regarding the pop-ups on our site. We’re always looking for ways to enhance the shopping experience, and your input is valuable to us. We hope your sister loves her flowers, and we look forward to helping you again next year! Best wishes, Prestige Flowers

Posted 4 months ago

“★☆☆☆☆ Very Disappointed – Poor Quality & Customer Service Ordered flowers for my wife with next-day delivery. Sadly, they arrived half dead and with no plant food included. By day 3, they looked even worse. I would’ve contacted customer service sooner, but I was offshore with no cellular signal and couldn’t receive photos from my wife until I got closer to shore. When I did report the issue (on day 5), Prestige Flowers refused to help because I’d missed their 3-day reporting window. No flexibility – just a £10 voucher against another purchase, ok, ill buy more dead flowers shall I... What was meant to be a thoughtful (and expensive) gift turned into a total disappointment. I feel completely let down and won’t be ordering from them again!”

Helpful Report

Posted 4 months ago

Hello Michael, Thank you for your feedback, and I’m truly sorry to hear about your experience. We completely understand how upsetting it must have been for such a meaningful gift to fall short of expectations — especially under the circumstances you described. While we do have a 3-day reporting window in place to help us quickly resolve any issues with perishable items, we understand that this isn’t always possible. We value your feedback and will be reviewing this case internally to see how we can improve our processes. If you’re open to it, please reach out again with your order number, and we’ll be happy to take another look. Please also include 'REVIEW' in the subject line. Best wishes, Katie

Posted 4 months ago

“Paid £45 as needed to send some flowers for a v upsetting but special occasion and was shocked at how bad the flowers that delivered were. Spoke to prestige and apparently money comes before customers!! Another company going downhill !!! Picture what was delivered not as on website- shocked!!”

Helpful Report

Posted 4 months ago

Hello, Thank you for sharing your feedback with us. I'm genuinely sorry to hear that the flowers delivered did not meet the high standards we set for ourselves and that your experience with our customer service was disappointing. It’s frustrating when expectations aren't met, especially during such a significant occasion. Your comments are invaluable, and we will take them on board to ensure we improve our service moving forward. We appreciate you bringing this to our attention. Warm wishes, Rosie

Posted 4 months ago

“Very easy website to navigate through and a wide range of flowers and accessories to choose from. Well done Prestige Flowers 💐”

Helpful Report

Posted 5 months ago

Hello Edward, Thank you so much for your glowing 5-star review! We're thrilled that you found our website easy to navigate and enjoyed our wide selection of flowers and accessories. Your positivity means the world to us! We can’t wait to welcome you back for your next order. Warm wishes, Prestige Flowers

Posted 4 months ago

“Always great using Prestige Flowers, great add-ons and quick and easy delivery! Used multiple times through out the years and flowers come unharmed each and everytime!”

Helpful Report

Posted 5 months ago

Hello Kalpesh, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you've consistently enjoyed your experience with us and that our quick delivery and add-ons have made your orders even better. Your loyalty means a lot to us, and we look forward to serving you again in the future! Warm wishes, Prestige Flowers

Posted 4 months ago

“The flowers which were delivered to my friend looked like a big bunch of flowers from a petrol station! I’m very disappointed. I will not be ordering from prestige flowers again!”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I'm really sorry to hear that the flowers did not meet your expectations. This is certainly not the experience we aim to provide, and we understand how disappointing this must have been, especially for a gift. We’d appreciate the chance to look into this further and make things right. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 4 months ago

“Just received the worst flower bouquet. Flowers are literally dead!!!! Do not use them”

Helpful Report

Posted 5 months ago

Hello, We’re truly sorry to hear that you received a bouquet that did not meet our quality standards. It’s disheartening to learn that the flowers arrived in such a disappointing state. We understand how important it is for our flowers to convey the right sentiment, and we sincerely apologise for this experience. Your feedback matters to us, and we want to assure you that we will address this issue to prevent it from happening again. Warm regards, Katie

Posted 4 months ago

“Misleading Product and Dismissive Customer Service I ordered what was advertised as a large bouquet and even paid an extra £10 to upgrade the size. What arrived was shockingly underwhelming — small, sparse, and completely unlike the lush, full arrangement shown in the photos online. When I contacted customer service with photos to express my disappointment, I was told that “the bouquet is of good quality and is the correct size as ordered.” That response was both dismissive and frankly insulting, considering the clear mismatch between what was promised and what was delivered. I was so embarrassed by the bouquet that I couldn’t bear to gift it. Instead, I went to a local florist and got a significantly larger, more beautiful bouquet for the same price. This experience felt like a total scam — glossy photos and upsells followed by a subpar product and no accountability. I would strongly advise avoiding this florist if you care about quality, value, or customer service.”

Helpful Report

Posted 5 months ago

Hello Katerina, We’re truly sorry to hear that your experience did not reflect the high standards we strive for and that our response to your concerns felt dismissive. It’s disheartening to learn that what arrived did not match your expectations, especially after paying for an upgrade. We value your feedback as it highlights areas where we need to improve. Thank you for sharing your experience with us. Warm regards, Katie

Posted 4 months ago

“Very bad experience, flowers wilted after three days , customer service just didn't want to know. Would never use them again. Sent photograph on 4th day but when flowers sent as a gift, you could not ask person to send photograph earlier.”

Helpful Report

Posted 5 months ago

Hello, We’re genuinely sorry to hear about your experience with the flowers wilting so soon and that our customer service did not meet your expectations. It's disappointing when a gift doesn't have the desired impact, especially after putting thought into it. We want to assure you that your feedback is important to us and we are looking into this matter. While we cannot change what happened, we want to improve and ensure it doesn’t happen again in the future. Warm regards, Katie

Posted 4 months ago

“They are not fresh and lack in any life or fragrance, being a regular customer I am very disappointed. Seek a refund”

Helpful Report

Posted 5 months ago

Hello, We’re truly sorry to hear that your recent order did not meet your expectations in terms of freshness and fragrance. It’s disheartening to learn that the flowers lacked the vibrancy we strive to deliver, especially as a regular customer. We understand your disappointment, and we would love to investigate this further. Please reach out to us at enquiries@prestigeflowers.co.uk so we can assist you. Warm regards, Katie

Posted 4 months ago

“The flowers were sent to my partner for a birthday gift as I was out of the country. The flowers were lovely but they didn’t send the ones I ordered they sent a completely different bouquet. I ordered Lily’s as those are her favourite but she got roses instead. They did agree to send the correct flowers the next day but it still just made it that little bit less special. They should take greater care packing the deliveries. It’s now the next day after receiving the correct Bouquet and AVOID AT ALL COSTS been on live chat where they have refused to give me a refund so I have just had to initiate a chargeback with my bank. Ordered a large bouquet and the flowers weren’t large. one of the lilies was snapped and it just looked awful. If you want these guys to royally mess up your significant others birthday flowers you can trust them to do that, don’t give them your money.”

Helpful Report

Posted 5 months ago

Hello Phil, We’re very sorry to hear about your recent experience and truly regret the disappointment caused, especially on such an important occasion as your partner’s birthday. Receiving the wrong bouquet initially, followed by a damaged replacement, is far from the standard we aim to deliver. We understand how frustrating and disheartening this must have been, and we sincerely apologise. We’re also sorry that you felt a refund was not handled appropriately. This is not the experience we want any of our customers to have, and your feedback has been shared with our team for review. Warm regards, Tom

Posted 4 months ago

“We love ordering with you guys , mom lives in England , we live in Australia it’s so easy to do & mom gets beautiful flowers for her birthday, thank you Martin & Jayne”

Helpful Report

Posted 5 months ago

Hello Martin & Jayne, Thank you so much for your lovely 4-star review! We're thrilled to hear that you find it easy to send beautiful flowers to your mom in England. It's our pleasure to help bring joy to special occasions. We can't wait to assist you again in the future! Warm wishes, Prestige Flowers

Posted 4 months ago

“Placed an order for next day delivery. Flowers and chocolates were delivered early following morning and made someone very happy, so thankyou team job well done 5*”

Helpful Report

Posted 5 months ago

Hello Toni, Thank you so much for your wonderful 5-star review! We're delighted to hear that your order arrived promptly and brought joy to someone special. Your kind words inspire us to keep delivering excellence. We look forward to serving you again! Warm wishes, Prestige Flowers

Posted 5 months ago

“So my son bought his girlfriend some flowers, sent wrong bouquet and roses were starting to wilt before opening the delivery. Overpriced!!”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback, and we’re very sorry to hear that the wrong bouquet was delivered and that the roses arrived in poor condition. This is certainly not the standard we aim to provide, and we completely understand your frustration, especially when the gift was meant to be special. Please accept our sincere apologies. We’d like to investigate this further and make it right. If you could ask for your son to email us at enquiries@prestigeflowers.co.uk with the order number and a photo of the bouquet, we’ll be happy to assist you promptly. Kind regards, Katie

Posted 5 months ago

“Very confusing charging policy, ending up paying £6 more than anticipated . Not possible to cancel as company did not responding. Flowers when they arrived were worth £10 max and not the £41:48 that I was (in my opinion) near fraudulently charged. Read reviews and then do not use this company.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback, and please accept our sincere apologies for the confusion regarding our delivery charge. I can confirm that we do have a delivery fee of £5.99, and we do our best to make this clear on our website. However, I’m sorry if this was missed or not clearly visible during your checkout process. We also apologise for any inconvenience you experienced while trying to contact our team. I can see your message was sent outside of our opening hours, and we’re sorry for any frustration this may have caused. Most importantly, we’re truly sorry to hear that the bouquet did not meet your expectations. This is never the experience we want for our customers. If possible, please send photos of the bouquet to enquiries@prestigeflowers.co.uk along with your order number and include 'REVIEW' in the subject line. This will help us look into the matter further and assist you promptly. Best wishes, Katie

Posted 5 months ago

“If I could have put zero stars! I would have.. Paid almost £50 upgrading to a large bouquet and the flowers were pathetic.. These were a birthday gift for a special birthday and I feel absolutely totally embarrassed and furious of what was received.. my granddaughter also purchased a bouquet for the same recipient and hers were even worse, so our relative received two pathetic flower arrangements.. I advise anyone looking at these numerous poor reviews and avoid this florist like the plague.. we are being ripped off, made to feel embarrassed and cheap skates yet we pay top price for what looks beautiful on their website however I’m sure trade and standards would like to be made aware of this.. I will never use this florist again!”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re truly sorry to hear about your recent experience and the disappointment it caused, especially on such a special occasion. Please accept our sincere apologies for any distress or embarrassment this has caused you and your family. We take all feedback seriously, and it’s deeply concerning to hear that both arrangements fell far short of expectations, particularly after opting for our large bouquet option. This is certainly not the standard we aim to deliver, and we understand how frustrating and upsetting this must have been. We would greatly appreciate the opportunity to review the order details and investigate further. Please could you send a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

Prestige Flowers is rated 4.4 based on 273,725 reviews