Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,734 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 273,734 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Misleading Product and Dismissive Customer Service I ordered what was advertised as a large bouquet and even paid an extra £10 to upgrade the size. What arrived was shockingly underwhelming — small, sparse, and completely unlike the lush, full arrangement shown in the photos online. When I contacted customer service with photos to express my disappointment, I was told that “the bouquet is of good quality and is the correct size as ordered.” That response was both dismissive and frankly insulting, considering the clear mismatch between what was promised and what was delivered. I was so embarrassed by the bouquet that I couldn’t bear to gift it. Instead, I went to a local florist and got a significantly larger, more beautiful bouquet for the same price. This experience felt like a total scam — glossy photos and upsells followed by a subpar product and no accountability. I would strongly advise avoiding this florist if you care about quality, value, or customer service.”

Helpful Report

Posted 5 months ago

Hello Katerina, We’re truly sorry to hear that your experience did not reflect the high standards we strive for and that our response to your concerns felt dismissive. It’s disheartening to learn that what arrived did not match your expectations, especially after paying for an upgrade. We value your feedback as it highlights areas where we need to improve. Thank you for sharing your experience with us. Warm regards, Katie

Posted 5 months ago

“Very bad experience, flowers wilted after three days , customer service just didn't want to know. Would never use them again. Sent photograph on 4th day but when flowers sent as a gift, you could not ask person to send photograph earlier.”

Helpful Report

Posted 5 months ago

Hello, We’re genuinely sorry to hear about your experience with the flowers wilting so soon and that our customer service did not meet your expectations. It's disappointing when a gift doesn't have the desired impact, especially after putting thought into it. We want to assure you that your feedback is important to us and we are looking into this matter. While we cannot change what happened, we want to improve and ensure it doesn’t happen again in the future. Warm regards, Katie

Posted 5 months ago

“They are not fresh and lack in any life or fragrance, being a regular customer I am very disappointed. Seek a refund”

Helpful Report

Posted 5 months ago

Hello, We’re truly sorry to hear that your recent order did not meet your expectations in terms of freshness and fragrance. It’s disheartening to learn that the flowers lacked the vibrancy we strive to deliver, especially as a regular customer. We understand your disappointment, and we would love to investigate this further. Please reach out to us at enquiries@prestigeflowers.co.uk so we can assist you. Warm regards, Katie

Posted 5 months ago

“The flowers were sent to my partner for a birthday gift as I was out of the country. The flowers were lovely but they didn’t send the ones I ordered they sent a completely different bouquet. I ordered Lily’s as those are her favourite but she got roses instead. They did agree to send the correct flowers the next day but it still just made it that little bit less special. They should take greater care packing the deliveries. It’s now the next day after receiving the correct Bouquet and AVOID AT ALL COSTS been on live chat where they have refused to give me a refund so I have just had to initiate a chargeback with my bank. Ordered a large bouquet and the flowers weren’t large. one of the lilies was snapped and it just looked awful. If you want these guys to royally mess up your significant others birthday flowers you can trust them to do that, don’t give them your money.”

Helpful Report

Posted 5 months ago

Hello Phil, We’re very sorry to hear about your recent experience and truly regret the disappointment caused, especially on such an important occasion as your partner’s birthday. Receiving the wrong bouquet initially, followed by a damaged replacement, is far from the standard we aim to deliver. We understand how frustrating and disheartening this must have been, and we sincerely apologise. We’re also sorry that you felt a refund was not handled appropriately. This is not the experience we want any of our customers to have, and your feedback has been shared with our team for review. Warm regards, Tom

Posted 5 months ago

“We love ordering with you guys , mom lives in England , we live in Australia it’s so easy to do & mom gets beautiful flowers for her birthday, thank you Martin & Jayne”

Helpful Report

Posted 5 months ago

Hello Martin & Jayne, Thank you so much for your lovely 4-star review! We're thrilled to hear that you find it easy to send beautiful flowers to your mom in England. It's our pleasure to help bring joy to special occasions. We can't wait to assist you again in the future! Warm wishes, Prestige Flowers

Posted 5 months ago

“Placed an order for next day delivery. Flowers and chocolates were delivered early following morning and made someone very happy, so thankyou team job well done 5*”

Helpful Report

Posted 5 months ago

Hello Toni, Thank you so much for your wonderful 5-star review! We're delighted to hear that your order arrived promptly and brought joy to someone special. Your kind words inspire us to keep delivering excellence. We look forward to serving you again! Warm wishes, Prestige Flowers

Posted 5 months ago

“So my son bought his girlfriend some flowers, sent wrong bouquet and roses were starting to wilt before opening the delivery. Overpriced!!”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback, and we’re very sorry to hear that the wrong bouquet was delivered and that the roses arrived in poor condition. This is certainly not the standard we aim to provide, and we completely understand your frustration, especially when the gift was meant to be special. Please accept our sincere apologies. We’d like to investigate this further and make it right. If you could ask for your son to email us at enquiries@prestigeflowers.co.uk with the order number and a photo of the bouquet, we’ll be happy to assist you promptly. Kind regards, Katie

Posted 5 months ago

“Very confusing charging policy, ending up paying £6 more than anticipated . Not possible to cancel as company did not responding. Flowers when they arrived were worth £10 max and not the £41:48 that I was (in my opinion) near fraudulently charged. Read reviews and then do not use this company.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback, and please accept our sincere apologies for the confusion regarding our delivery charge. I can confirm that we do have a delivery fee of £5.99, and we do our best to make this clear on our website. However, I’m sorry if this was missed or not clearly visible during your checkout process. We also apologise for any inconvenience you experienced while trying to contact our team. I can see your message was sent outside of our opening hours, and we’re sorry for any frustration this may have caused. Most importantly, we’re truly sorry to hear that the bouquet did not meet your expectations. This is never the experience we want for our customers. If possible, please send photos of the bouquet to enquiries@prestigeflowers.co.uk along with your order number and include 'REVIEW' in the subject line. This will help us look into the matter further and assist you promptly. Best wishes, Katie

Posted 5 months ago

“If I could have put zero stars! I would have.. Paid almost £50 upgrading to a large bouquet and the flowers were pathetic.. These were a birthday gift for a special birthday and I feel absolutely totally embarrassed and furious of what was received.. my granddaughter also purchased a bouquet for the same recipient and hers were even worse, so our relative received two pathetic flower arrangements.. I advise anyone looking at these numerous poor reviews and avoid this florist like the plague.. we are being ripped off, made to feel embarrassed and cheap skates yet we pay top price for what looks beautiful on their website however I’m sure trade and standards would like to be made aware of this.. I will never use this florist again!”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. We’re truly sorry to hear about your recent experience and the disappointment it caused, especially on such a special occasion. Please accept our sincere apologies for any distress or embarrassment this has caused you and your family. We take all feedback seriously, and it’s deeply concerning to hear that both arrangements fell far short of expectations, particularly after opting for our large bouquet option. This is certainly not the standard we aim to deliver, and we understand how frustrating and upsetting this must have been. We would greatly appreciate the opportunity to review the order details and investigate further. Please could you send a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 5 months ago

“Flowers and gifts not delivered yet but compared to other company’s the website is simple clear lots of choice and options, I absolutely love the fact I was able to create a really unique birthday gift package that looks like I been shopping for hours. Value is incredible compared to what I was paying. Next day delivery amazing! Let’s hope the flowers are just as amazing.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our website simple and that you were able to create a unique birthday gift package with ease. Our aim is to provide great value and options, and it’s wonderful to know you appreciate that. We’re confident the flowers will exceed your expectations too! Best wishes, Prestige Flowers

Posted 5 months ago

“Easy to order and pay! No customer service/support needed.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your 4-star review! We’re pleased to hear that you found our ordering and payment process easy to navigate. Your feedback is appreciated, and we’re here to assist if you ever need support in the future. We look forward to serving you again! Best wishes, Prestige Flowers

Posted 5 months ago

“I bought a large bunch of flowers for my Mum and I got this... I spent over £52 (extra 10 for the large bunch and with the 5.99 delivery) expecting to get something at least similar. I just don't see how you can justify the price for this amount of flowers. I'm disappointed honestly. Should have gone to a supermarket...”

Helpful Report

Posted 5 months ago

Hello, Thank you for sharing your feedback with us. We’re truly sorry to hear that the flowers you received didn’t meet your expectations, given the investment you made. We aim to provide beautiful arrangements that reflect the price, and it's disappointing to hear that we fell short this time. Please could you send a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Katie

Posted 5 months ago

“I'm reluctantly writing this review as the hamper I received was a gift. However, I feel I should warn other people about the contents of it. The afternoon tea hamper was £24.99 and I don't think the contents were worth much more than £5. It included jam and marmalade but nothing to put them on, and long life cakes. It also didn't look nicely presented as in the photos, but just random items shoved into a box. A complete waste of money. Photo would not upload.”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your thoughts with us. We genuinely appreciate your feedback, and we’re sorry to hear that the hamper did not meet your expectations. It’s disheartening to know you felt the items were not value for money, and that the presentation fell short of what we strive for. We value your input as it helps us to improve and provide the quality and service our customers deserve. Please know that we take your concerns seriously and will review them internally. Warm regards, Rosie

Posted 5 months ago

“I can only review your website for ordering. i do not have information regarding the delivery! It was a beautiful site, well presented, clear and easy to use.”

Helpful Report

Posted 5 months ago

Hello Sheila, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our website beautiful, well presented, and easy to use. Your feedback is invaluable to us, and we hope you'll enjoy your experience with delivery as much as your ordering process. We look forward to serving you again in the future! Warm regards, Prestige Flowers

Posted 5 months ago

“One star for arriving on the right day. Flowers were extremely disappointing - nothing like the picture. When I complained I was told I was too late and offered £10 credit on my next order. Well that's not much use as I'll never use them again. "100% Satisfaction Guaranteed" - what a joke.”

Helpful Report

Posted 5 months ago

Hello, We're really sorry to hear about your recent experience and completely understand your disappointment. It's upsetting to know the flowers didn’t match expectations, and that our response left you feeling even more let down — that’s certainly not the standard we aim to uphold. Our 100% Satisfaction Guarantee is meant to ensure every customer feels valued and taken care of, and we’re sorry we fell short in your case. Warm regards, Katie

Posted 5 months ago

“Poor quality- flowers wilting after 3 days, in the bin by 5 days. And paid £34 for them. Evidence given to customer service but not sufficient for a refund. Will never buy again, shop bought are 10x better.”

Helpful Report

Posted 5 months ago

Hello, We are truly sorry to hear about your experience with the flowers not lasting as expected. We understand how disappointing it is when a special gift does not meet your standards, especially after investing in something meant to bring joy. Your feedback regarding the quality is invaluable and will help us improve our offerings. I have reached out via email to hopefully resolve this. Warm regards, Ellie

Posted 5 months ago

“Avoid using prestige flowers! Completely incorrect order arrived. I ordered some pale pink bouquet with no lillies, and what arrived was a much smaller, complete different boquet of flowers, including lillies!! Which are poisonous to cats!! When then contacting prestige flowers they tried palming me off that the photos on the website are just example photos and not what the order will actually look like. I could take a photo of a weed and say that's an example of a plant! They had no concerns and would not even address the fact they could have poisoned a cat by sending fatal lillies when I on puposely chose a bouquet without lillies. Very VERY dissatisfied not only with my order but their absolutely awful customer service skills. Will not ever be using them again.”

Helpful Report

Posted 5 months ago

Hello, We sincerely apologize for the distress caused by your recent experience with us. It’s deeply concerning to hear that the order you received was not only incorrect but also included elements that could be harmful to pets. We understand your frustration regarding our response and the importance of adhering to your preferences. Please know that we value your feedback immensely as it helps us identify areas where we need to improve. We are committed to providing a positive experience for all our customers and are taking your comments seriously. Thank you for giving us the opportunity to address this matter. We hope to regain your trust in the future. Warm regards, Rosie

Posted 5 months ago

“They sent a bouquet of red roses instead of a boxed bouquet of yellow flowers. They also substituted a cheaper bouquet from the one I ordered. I’ve used them twice but now I am reluctant as they didn’t even attempt to do a like for like as a substitution. I have lost trust sadly. I have sent an email.”

Helpful Report

Posted 5 months ago

Hello, We’re truly sorry to hear about your experience with your recent order. It’s disheartening to learn that we did not fulfill your request as expected, and we completely understand your frustration regarding the substitutions made. Quality and satisfaction are incredibly important to us, and it’s clear we fell short this time, which is not what we strive for. Your email is of great importance to us, and we will ensure that our team addresses your concerns promptly. We truly value your feedback as it helps us improve our services. We hope you might consider giving us another chance to restore your trust in us. Warm regards, Katie

Posted 5 months ago

“Such a great shopping experience to send Thank you flowers. Great choice online and i was able to place multiple orders with ease. Would highly recommend and will definitgely be shopping with you again. Thank you”

Helpful Report

Posted 5 months ago

Hello Julie, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had a great shopping experience and found it easy to place multiple orders. Your recommendation means the world to us, and we’re excited to assist you again in the future! Warm regards, Kaite

Posted 5 months ago

“Prestige flowers has a great online store. it is easy to navigate with a great variety of wonderful flowers and an extensive range of optional extras to choose from. Prestige flowers is also one of the UK's most sustainable florists which i feel was an important factor in my decision to use them.”

Helpful Report

Posted 5 months ago

Hello Llewelyn! Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you found our online store easy to navigate and loved the variety of flowers and optional extras we offer. It’s fantastic to know that our commitment to sustainability resonated with you. We truly appreciate your support and can’t wait to help you again in the future! Warm regards, Rosie

Posted 5 months ago

Prestige Flowers is rated 4.4 based on 273,734 reviews