Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.43

4.4 Rating 272,806 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

Info

4.4

Based on 272,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 1st May 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection, easy buying process and the add-ons are very well priced. Video message service is a positive! 👌”

Helpful Report

Posted 2 months ago

Hello there! Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our selection great and the buying process easy. It's wonderful to know you appreciated the well-priced add-ons and our video message service. Best wishes, Tom

Posted 2 months ago

“DO NOT USE THIS COMPANY FOR YOUR FLOWER DELIVERIES. Utterly appalling customer service.”

Helpful Report

Posted 2 months ago

Hello Joanna, I’m very sorry to hear about your experience with our customer service. It's disappointing to know that we fell short of your expectations, and I completely understand your frustration. We're extremely sorry we were unable to amend your order, and that has left you feeling poorly about the company - it is not at all the kind of service we set out to provide, as our goal is to spread joy with our flowers! We will relay your feedback to the team. Best regards, Rosie

Posted 2 months ago

“Great variety of products, easy to use website, good prices and fast delivery. Good quality too.”

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Posted 2 months ago

Hello Joseph! Thank you for your glowing 5-star review! We're thrilled to hear that you enjoyed our variety of products, found our website user-friendly, and appreciated our prices and fast delivery. Best wishes, Tom

Posted 2 months ago

“With reference to the delivery of the flowers no one could inform me if the 1 pm deadline would be honoured I was just informed to wait and see, not the flower have dropped heads and are dying after 5 days I’m very disappointed especially when you believe your going to a reputable company. I would advise anyone to avoid your company like the plague”

Helpful Report

Posted 2 months ago

Hello Ian, I’m truly sorry to hear about your experience with the delivery and the condition of the flowers you received. It’s disheartening to know that they did not meet your expectations, and I understand how disappointing this situation must be for you. We strive to provide fresh and beautiful blooms, and we take your feedback very seriously. Delivery times can sometimes be challenging, and we aim to communicate as clearly as possible about any potential delays. Thank you for sharing your feedback, and we truly apologise for any distress caused. Best regards, Rosie

Posted 2 months ago

“Excellent customer service great flowers willuseyouagainthankyou🥰😊👍”

Helpful Report

Posted 2 months ago

Hello there! Thank you so much for your amazing 5-star review! We're thrilled to hear that you experienced excellent customer service and loved our flowers. Best wishes, Tom

Posted 2 months ago

“I am incredibly disappointed. My order is untraceable through the Royal Mail App , I have been given a second reference number by your customer services which does not work . I have paid for a tracking service that does not work. Your operatives are polite but unable to give proper assistance. The towers have now been in transit for 4 days and seemingly disappeared . How do I get a refund please”

Helpful Report

Posted 2 months ago

Hello, I’m genuinely sorry to hear about your recent experience with our service. I have checked your tracking and can see that delivery was attempted as requested on the 23rd, but the address was inaccessible. Redelivery or collection would need to be arranged. To maintain the freshness of the bouquet throughout the journey, we include an Aqua Pack/Liquid Gel. This innovative pack contains water and essential nutrients that help nourish the flowers, allowing them to stay fresh and vibrant upon arrival. I recommend arranging the redelivery or collection, and if there are any concerns about the condition of the flowers, please send us some images. We’ll be happy to look into this for you. Best regards, Rosie

Posted 2 months ago

“Whilst I understand it’s not guaranteed the delivery was late and the recipient didn’t receive them before leaving the country for a trip and the flowers were left on the porch, so hopefully they’re survive the time they are gone. The bunch looked lovely online but I can’t speak for in person.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. We sincerely apologise for the late delivery and understand how disappointing that can be, especially when timing is crucial. We always aim to ensure that our flowers are received in perfect condition, and we hope that they manage to stay fresh while your recipient is away. Your comments will certainly help us improve our service in the future, and we appreciate you taking the time to share your thoughts. Best wishes, Rosie

Posted 2 months ago

“Good selection to choose from. Easy site to navigate. Great next day delivery when a last minute deciscion.”

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Posted 2 months ago

Hello Michele, Thank you for your fantastic 5-star review! We're delighted to hear that you appreciated our selection and found our site easy to navigate. Best wishes, Tom

Posted 2 months ago

“These are the flowers my daughter Sophie bought me. I’m really disappointed with the quality of the flowers, they look as though they should be in the reduced section. Definitely not fresh flowers which you would expect from yourselves Not able to upload pictures, will email you”

Helpful Report

Posted 2 months ago

Hello Denise, I’m truly sorry to hear about your disappointment with the quality of the flowers you received. It’s disheartening to know that they did not meet your expectations for freshness, especially knowing they were a gift from your daughter. We take pride in providing high-quality blooms, and I assure you that your feedback will be shared with our team as we work to improve our products. Please do email us at enquiries@prestigeflowers.co.uk with any images and your order details, and we’ll investigate this matter for you. Thank you for bringing this to our attention, and we sincerely apologise for any distress caused. Best regards, Rosie

Posted 2 months ago

“Flowers were meant to be delivered on the 24th but were a day late despite the website charging extra postage without notifying me. I am very disappointed in the quantity of flowers received for the price we paid (not cheap)! There were 4 flowers in our bunch and a few unopened lilies. I could have got better in Tesco for £10!”

Helpful Report

Posted 2 months ago

Hello, I’m truly sorry to hear about your recent experience with us. It’s disappointing to learn that your flowers arrived late and didn’t meet your expectations in terms of quantity and quality. The delivery time can occasionally be extended due to the distance between the delivery address and our distribution centre, which we do mention on our website. Additionally, please note that our delivery charge reflects the standard cost of delivery, with no additional fees unless our special before 1 pm service is selected. If you haven’t already, please send some images of the bouquet to enquiries@prestigeflowers.co.uk along with your order number and "REVIEW" in the subject line. We’d be happy to investigate this further for you. Thank you for bringing this to our attention, and we sincerely apologise for any disappointment caused. Best wishes, Rosie

Posted 2 months ago

“Great service as always, would highly recommend”

Helpful Report

Posted 2 months ago

Hello Amanda, Thank you so much for your fantastic 5-star review! We truly appreciate your kind words and are thrilled to hear you would highly recommend our service. Best wishes, Tom

Posted 2 months ago

“Was generally disappointed with Prestige, it was our Anniversary and I wanted to surprise my wife at work with a delivery, i thought £8 was reasonable price for a pre 1pm delivery slot and was a reasonable price, however the amount of flowers (6 roses & 2 Lilys) for over £40 worth was not value for money and this was the larger bouquet. I wish I would have gone to Morrisons instead because I would have got triple the amount of flowers. Also it was mentioned on the website that I would text or notifications on the the morning on where and when they would be delivered, these never happened.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We're truly sorry to hear that your experience did not meet your expectations, especially on such a special occasion. We understand the importance of making anniversaries memorable, and we apologise for any disappointment regarding the value of the bouquet and the notifications. Your feedback about the size of the bouquet and delivery notifications is invaluable, and we’ll certainly take it into consideration to improve our service. If possible, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 months ago

“I always use Prestige flowers. Beautiful flowers always on time and fabulous prices.”

Helpful Report

Posted 2 months ago

Hello Carol, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you consistently enjoy our beautiful flowers and that they arrive on time at fabulous prices. Best wishes, Tom

Posted 2 months ago

“Great website!”

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Posted 2 months ago

Hello Adam, Thank you for your excellent 5-star review! We're delighted to hear that you found our website great. Your feedback is much appreciated. Best wishes, Tom

Posted 2 months ago

“stated free delivery then charged me 5.99 but didn't see it until payment was confirmed x”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. We apologise for the confusion regarding the delivery charges. It’s always our aim to be transparent with our pricing, and we’re sorry that this wasn’t your experience during checkout. I can confirm we do not offer free delivery. Best wishes, Rosie

Posted 2 months ago

“Oh my goodness! This website is impossible! Signed up to get the £10 off discount by downloading the App but no discount! The page keeps jumping and offering discounts but when you sign up.. guess what? No discount code! Not sure these flowers will even arrive at my mums address as no way to review the basket at the end of ordering. Fingers crossed the flowers are as stated in the advert because ordered the largest bunch.”

Helpful Report

Posted 2 months ago

Hello, Thank you for reaching out and sharing your experience. We're truly sorry to hear about the difficulties you encountered with our app and the checkout process. We strive to make the purchasing experience as smooth as possible, and it’s disappointing to know we did not meet that standard for you. Your concerns regarding the discount code and basket review are valid, and we’ll make sure to investigate these issues to improve our service. Best wishes, Rosie

Posted 2 months ago

“They delivered a different box. I had ordered a wine lovers box, and instead they sent a cocktail one. The delivery was on time.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your feedback. We're glad to hear that your delivery was on time, but we're truly sorry that there was a mix-up with your order. We strive for accuracy in fulfilling our customers’ selections, and we understand how disappointing it can be to receive something different than expected. Your comments are important to us, and we’ll be reviewing our order fulfilment processes to ensure that this does not happen again. If possible, please could you send us an image of the gift received to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Rosie

Posted 2 months ago

“Beautiful flowers, great that you can choose add ons and delivery day!”

Helpful Report

Posted 2 months ago

Hello Lydia, Thank you for your amazing 5-star review! We're delighted to hear that you enjoyed our beautiful flowers and appreciated the options for add-ons and delivery days. Best wishes, Tom

Posted 2 months ago

“The pricing was decent but checking out was poor. There was no clear chance to review the contents of my basket, sneaky unclear postage added on last minute and unclear whether the address I was supposed to enter was my address or the person I wanted the flowers delivered to. Shame as I have no problem with add ins but they should be clear and upfront. I should have known in well in advance what the price was, how it broke down and had confidence the flowers will go to the correct address. Not tempted to use again.”

Helpful Report

Posted 2 months ago

Hello, Thank you for taking the time to share your feedback. Transparency and clarity are extremely important to us, and we deeply regret that your experience left you feeling uncertain about the final price and delivery details. While we do strive to make the delivery charge as clear as possible, we understand how important it is to ensure this process feels seamless and straightforward. Regarding the delivery and billing details, the section for delivery information does specify "delivery details" at the top. However, we take your concerns seriously and will carefully review our checkout process to make sure that basket contents, postage costs, and recipient information are presented more clearly and transparently. We genuinely value your feedback and will use it to make improvements. Thank you again for bringing this to our attention. Best wishes, Rosie

Posted 2 months ago

“Flowers arrived on time but for the price not many flowers in the bunch and 4 of the flowers were dead with 2 of the 4 losing their heads. I wouldn't be using prestige flowers again.”

Helpful Report

Posted 2 months ago

Hello Paula, Thank you for taking the time to share your thoughts with us. We're glad to hear the flowers arrived on time, but we’re truly sorry to learn that the quality did not meet your expectations. Your feedback is important, and we are continually working to ensure that our products are of the highest standard. I have contacted you via email to look into this and hopefully work towards a resolution. Best wishes, Ellie

Posted 2 months ago

Prestige Flowers is rated 4.4 based on 272,806 reviews