Prestige Flowers Reviews

Name: Prestige Flowers
Rating: 4.42

4.4 Rating 273,753 Reviews

86 %

of reviewers recommend Prestige Flowers

Company Reviews

Metrics

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4.4

Based on 273,753 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%

About Prestige Flowers:

As the UK’s most reviewed online florist, with the most positive reviews in the industry, we pride ourselves on delivering happiness to our lovely customers.

We are committed to protecting our planet. We are proud to be 98% sustainable and we are working on the rest! All our flowers are ethically sourced with the freshest flowers delivered direct to your door, allowing you to enjoy your beautiful blooms for longer.

Whatever the occasion, milestone, or gesture, send flowers to show your appreciation for all they do. There for you because you’re there for them.

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Prestige Flowers 5 star review on 5th September 2025

9993

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My brother bought me a large bouquet as a get well gift. Within one day the antirrhinums were shrivelling up, day two dead. Upon receipt I sent a photo of the bouquet to my brother who was disappointed with the size of it. I was disappointed too. My husband bought a similar bouquet from a local florist , and it arrived two days before Prestige flowers. Eight days later and the local florist flowers still look as fresh as the day they arrived . Prestige Flowers, almost ready to bin. Will actively dissuade friends and family from using your service .”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your disappointment with the bouquet. We strive to provide beautiful arrangements that bring joy, and it’s disheartening to learn that we missed the mark in your case. Your concerns regarding the freshness of the flowers and the size of the bouquet are important to us, and we will be reviewing them closely to enhance our service. We appreciate you bringing this to our attention and understand your frustration. Please could you send some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 6 months ago

“For £40 (given the pictures advertised) the flowers were of very poor quantity and quality - oh and to top it off were delivered at 7:30pm and were in a ‘vase’ which looked more like a pint glass!! I attempted to resolve the issue but Prestige Flowers didn’t want to know!! Ironically another person also purchased the same ‘bouquet’ (I use that term loosely give the appalling quantity and quality) which was exactly the same!! I would not recommend at all!!! I felt like I’d insulted my friend (who had gone through some bloody life changing surgery)!!! Bloody disgraceful!!!!”

Helpful Report

Posted 6 months ago

Hello Sharon, Thank you for your feedback, and I am truly sorry to hear that your experience with our flowers fell far short of expectations. We aim for quality and presentation in every bouquet we deliver, and it’s disappointing to learn that in this case, we did not meet that standard. I apologise for the timing of the delivery and the quality of the vase. Your comments regarding the bouquet’s appearance and our response are highly valued and will definitely be reviewed so we can improve our service. Warm regards, Katie

Posted 6 months ago

“I sent my cousin a bunch of flowers and vase and card I recall the card was meant to be free! from this company ! My cousin sent me a picture , I must say I was extremely disappointed with the flower content, absolutely nothing like the picture at all . What a disappointment!! £44.96 spent. I also recall this was a reduced price as on offer ?! So even more disappointing because the full price would have been even more unacceptable. Will not be using this company again and wish I had looked at reviews first. Lesson learnt !! Delivery quick !”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your experience, and I’m truly sorry to hear that the flowers did not meet your expectations. We strive to provide high-quality arrangements, and it’s disheartening to learn that we fell short in this instance. Your feedback regarding the card and value for money is valuable and will be taken seriously as we work to improve our service. We're always looking to enhance our customer experience, and your comments will help us in that endeavour. Warm regards, Rosie

Posted 6 months ago

“Ordered some flowers for my mom and dad's 60th wedding anniversary. Decided to spend the extra £10 for the large bouquet. All in all approx £50 spent. The bouquet arrived and very disappointed in the size of the bouquet. Will not be ordering again.”

Helpful Report

Posted 6 months ago

Hello Justine, I’m really sorry to hear that the bouquet didn’t meet your expectations for such a special occasion. We understand how important it is to have a beautiful arrangement for milestones like anniversaries. Your feedback is invaluable, and we’re committed to improving our offerings. Please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Team Prestige Flowers

Posted 6 months ago

“Poor bouquet of flowers received for our anniversary. Flowers started dying after 24 hours and bouquet was very small despite paying £10 extra for a larger bunch. Prestige admitted they were not up to standard and offered £10 gift voucher. The flowers cost over £40. The best I can say about this company is they respond very quickly even though they don’t help! My only option is to leave a bad review. Would not buy from them again.”

Helpful Report

Posted 6 months ago

Hello Peter, I’m really sorry to hear that your anniversary bouquet didn’t meet your expectations. We understand how important these moments are, and it’s disappointing when things don’t go as planned. We appreciate your feedback and are committed to improving our services. Thank you for sharing your thoughts with us, and we hope to restore your confidence in us in the future. Warm regards, Katie

Posted 6 months ago

“Ordered flowers for my wife’s birthday, nothing was delivered, not much more to say except won’t be using again.”

Helpful Report

Posted 6 months ago

Hello, I'm really sorry to hear that your order was not delivered as expected. I can understand how disappointing this must be, especially for such a special occasion. We take your feedback seriously, and we're committed to resolving such issues swiftly. Warm regards, Katie

Posted 6 months ago

“This company are extremely unprofessional, take your payment for an order, lose the order and nothing gets delivered and you have lost the money you pay. Stay away, nothing but disappointment, frustration and out of pocket!!”

Helpful Report

Posted 6 months ago

Hello, I'm truly sorry to hear about your experience with us. It’s completely understandable to feel frustrated when expectations aren't met, and we regret that you faced such an issue with your order. We take feedback like yours seriously, and we're committed to improving our service. I can see that our customer service team have responded to your email. Warm regards, Rosie

Posted 6 months ago

“Just had some flowers delivered to my Mrs as a surprise and they looked nothing like the picture. Very very disappointed and upset.”

Helpful Report

Posted 6 months ago

Hello, I'm truly sorry to hear that the flowers did not match the picture. Your disappointment is completely understandable, and we deeply regret that we didn’t meet your expectations. We always strive for the highest quality, and I would love to make this right for you. If you could please reach out to us at enquiries@prestigeflowers.co.uk with some details about your order, we will do our best to address your concerns. Warm regards, Tom

Posted 6 months ago

“I paid £42 for a flower delivery from this company for my sister-in-law’s birthday on June 12th. It was an extremely hot day and yet they considered her greenhouse as a safe place to leave them despite the fact that she has a large property with plenty of shaded areas where they could have been left instead. Obviously the flowers were dead when she went to collect them. I contacted this company who decided the offer me a £10 voucher off my next order! They really weren’t bothered by my complaint and wanted my sister-in-law to take photos and email them - she is 73 so has no idea how to do this. Save your money and DO NOT use Prestige flowers.”

Helpful Report

Posted 6 months ago

Hello Lesley, Thank you for sharing your thoughts, and I sincerely apologise for the experience you've had. It’s disappointing to hear that your sister-in-law’s flowers were left in a greenhouse and not delivered in the best condition. We always aim to provide excellent service, and it's clear we fell short in this instance. I understand your frustration regarding the request for photos. However, as an online florist, we do require images of the bouquet. Your feedback about our customer service is invaluable, and we will work on improving our approach to avoid such situations in the future. Warm regards, Katie

Posted 6 months ago

“The flowers, which certainly were not cheap, were a huge disappointment. The Lillies have not opened and some of the flowers are already dead 4 days later. I did complain; but apparently this must be made within 3 days of delivery, and today is the 4th day. I was offered a voucher, the equivalent of 15% of the total price, despite the majority of the flowers being of poor quality. I declined this , although impressed with how quickly they responded to my complaint, as for the money spent I could have got 4 more bunches of flowers at a local supermarket which I am sure would have not died already!”

Helpful Report

Posted 6 months ago

Hello Michael, Thank you for your feedback, and I'm really sorry to hear about your experience with the flowers. It’s disappointing to know that they didn’t meet your expectations, especially after spending a considerable amount. We strive to deliver the freshest arrangements, and I'm glad to hear that our team was prompt in addressing your complaint. Your concerns regarding the quality of the flowers and the value for money are completely valid. We take such feedback seriously and will look into this further to ensure our customers have a better experience in the future. I have reached out directly via email. Warm regards, Ellie

Posted 6 months ago

“So I spent £100 on 3 bunches of flowers for close friends as a thank you. I am so disappointed, I could have got a better/bigger bunch in Sainsbury's for cheaper price. Flowers themselves are fresh and quite pretty, but I'm actually embarrassed to give my friends these flowers. £100+ on what?!”

Helpful Report

Posted 6 months ago

Hello Fern, Thank you for your feedback, and I'm truly sorry to hear that the bouquet did not meet your expectations. We strive to provide beautiful arrangements, and it’s disheartening to know that you feel this way. Your concerns about the size of the bouquet are valid, and we understand how disappointing it can be to feel embarrassed about a gift. We constantly review our offerings and take customer feedback seriously to improve our services. If you haven't already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Rosie

Posted 6 months ago

“I've left 2 stars, as 1 star for the quick and efficient delivery and 1 star for packaging. I paid a lot of money £50 for a Large bouquet, damn if this is a large I dread to think what you get in a small! I could have stop in a petrol station and brought took bouquets for £10 and had a bigger bouquet. Really disappointed to be honest!”

Helpful Report

Posted 6 months ago

Hello Liam, Thank you for taking the time to share your thoughts. I'm glad to hear you were pleased with the delivery and packaging, but I'm truly sorry to learn that the bouquet did not match your expectations in size. It's important to us that our customers feel they are receiving value for their investment, and I understand how disappointing it must have been to feel let down by the bouquet’s size. Your feedback will help us refine our offerings and ensure a better experience moving forward. If you haven't already, please could you send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, Tom

Posted 6 months ago

“I arranged for some flowers to be sent to a friend. The roses did not open and the flowers were nearly dead within 24/36 hours. My friend sent me photos of the flowers, I forwarded these to the company and they said that as it was more than 3 days since the delivery, I was too late to complain. They offered me £10 off my next order. I emailed back to say I will NOt be using this company again. I see that other people have had similar experiences.”

Helpful Report

Posted 6 months ago

Hello Deirdre, Thank you for sharing your experience, and I’m genuinely sorry to hear that the flowers did not arrive in a satisfactory condition. We aim to deliver the highest quality arrangements, and it’s disheartening to know that we fell short in this instance. We understand your frustration regarding the response you received and appreciate your feedback about the handling of your concern. This is certainly not the experience we wish for our customers. I have reached out via email. Warm regards, Ellie

Posted 6 months ago

“After spending £40, when flowers eventually arrived , they were nearly dead, prestige said they would resend, nothing arrived surprisingly enough, I have spent a lot of money with prestige, but never again, I will buy my flowers and gifts else where from now on I suggest you stay away from this company and buy else where”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your thoughts, and I’m truly sorry to hear about your experience with the flowers. We aim to provide fresh and vibrant arrangements, and it’s disheartening to know we missed the mark this time. I can see that the replacement bouquet was arranged to be sent to a different address and this was delivered on the 10th of June. Warm regards, Rosie

Posted 6 months ago

“A1 EASY TO USE”

Helpful Report

Posted 6 months ago

Hello Colin! Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service easy to use. Warm wishes, Prestige Flowers

Posted 6 months ago

“I have received my birthday flowers from you today,which were ordered by my daughter in law. I am so delighted with them, they arrived in first class condition due to your brilliant packaging and I can’t thank you enough for the beautiful flowers, each one is perfect. Thank you. Julie Davies.”

Helpful Report

Posted 6 months ago

Hello Julie! Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that you loved the birthday flowers and that they arrived in perfect condition. Warm wishes, Prestige Flowers

Posted 6 months ago

“Ordered flowers for my wife’s birthday they were delivered on time but the edges of almost all the flowers were turning black and a few days later they are all dying heads all hanging over they will now go in the bin. Poor quality”

Helpful Report

Posted 6 months ago

Hello, Thank you for your feedback. We're genuinely sorry to hear about the condition of the flowers you received for your wife's birthday. This is certainly not the quality we strive to deliver, and we understand how disappointing this must be. Your comments are invaluable to us as we continuously work to improve our services and ensure that our customers receive the high standard they expect. Please could you send some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Tom

Posted 6 months ago

“I was gifted a bouquet of prestige flowers for my 40th birthday. What I received compared to what was ordered was very disappointing considering the amount of money that was spent. Flowers are a non essential luxury item that a family member had taken the time to choose, send and pay for and to see their look of disappointment at what they had sent to me as a gift was very sad indeed. They purchased your roses and Lily bouquet (NF1010) what arrived resembled nothing to the images. I appreciate they arrive in bud, yet even days after it wasn't the beautiful bouquet advertised. The flowers themselves were incorrect. Roses yes, lilys no! What's advertised are oriental star gazer Lilies what I received was Alstroemeria or Peruvian Lilies. Now, I appreciate you may make substitutions based on seasonal availability and you state "we will always use the best match with the stem pictured, and it will always be of equal or higher value to the one pictured" I do not agree that what I received was either equal to or higher quality in any way shape or form. My family member submitted a complaint and you kindly sent out another bouquet. The replacement was exactly the same bouquet I had received originally, this time in a damaged box with damaged flowers as i would show in the pictures I have yet this page will not allow me to attach. My questions to you, why did you send the same bouquet? Why are the flowers neither high quality or equal to those advertised in the picture? Why was there no additional foliage within either bouquet as advertised? Is this acceptable from a reputable company offering "prestige" flower delivery or false advertisement and taking people's hard earned money for a low quality product? I wait in anticipation for your response.”

Helpful Report

Posted 6 months ago

Hello Fiona, Thank you for taking the time to leave a review. We're truly sorry for any disappointment caused—especially on your birthday. After reviewing the situation, we found that the original bouquet ordered was the Peruvian Lily & Rose bouquet, not the Rose and Lily bouquet. We sincerely apologise for the confusion, as our team initially provided incorrect information and arranged a resend of the same bouquet. I can also confirm that my colleague has since clarified this with the customer, confirming that the bouquet received was indeed the correct one as per the original order. Kind regards, Rosie

Posted 6 months ago

“I was brought some flowers from Prestige and half was missing and some were broke and some dead. My nephew rang them and complained he was offered £10.00 and they were adamant they are a disgrace I stopped using this company over 2 years ago through many times of dissatisfaction of flowers. I have now reported them to trade stands enough is enough and they are getting away with ripping people off. No stars from me. They had all the pictures as well.”

Helpful Report

Posted 6 months ago

Hello Christina, Thank you for taking the time to leave a review. We’re truly sorry to hear about your experience and sincerely regret the disappointment caused. This is certainly not the level of quality or service we aim to provide. Please accept our deepest apologies for the condition of the flowers and any distress this has caused. We appreciate you bringing this to our attention and understand your frustration, especially given your past experiences. I have reached out via email. Best wishes, Ellie

Posted 6 months ago

“Great Site, easy to use, very happy and impressed”

Helpful Report

Posted 6 months ago

Hello Amelia! Thank you for your amazing 5-star review! We’re so glad to hear that you found our site easy to use and that you're impressed with your experience. Warm regards, Prestige Flowers

Posted 6 months ago

Prestige Flowers is rated 4.4 based on 273,753 reviews